2017 05 08 CSCtta
— — C EM o the DESERT
Commission agendas and staff reports
are available on the City's
web page: www.la-quinta.org
COMMUNITY SERVICES COMMISSION
AGENDA
CITY HALL STUDY SESSION ROOM
78-495 Calle Tampico, La Quinta
REGULAR MEETING
MONDAY, MAY 812017
CALL TO ORDER
ROLL CALL: Commissioners: Simonds, Chiapperini, Quill, Lambert, Chair Johnson
PLEDGE OF ALLEGIANCE
PUBLIC COMMENT ON MATTERS NOT ON THE AGENDA
At this time, members of the public may address the Commission on any matter not
listed on the agenda. Please complete a "request to speak" form and limit -your
comments to three minutes. The Commission values your comments; however in
accordance with State law, no action shall be taken on any item not appearing on the
agenda unless it is an emergency item authorized by GC 54954.2(b).
ANNOUNCEMENTS, PRESENTATIONS, AND WRITTEN COMMUNICATION
1. CAPITAL IMPROVEMENT PROGRAM (CIP) - PARKS AND RECREATION
REPORTS AND INFORMATIONAL ITEMS
1. COMMUNITY PROGRAMS AND WELLNESS REPORT - APRIL 2017
2. FACILITIES REPORT - VERBAL
3. LA QUINTA WELLNESS CENTER FITNESS SURVEY REPORT
4. REPORT FROM COMMISSIONERS REGARDING MEETINGS ATTENDED
5. YOUTH SERVICES - VERBAL
CONSENT CALENDAR (MOTION REQUIRED)
1. APPROVE MINUTES OF APRIL 10, 2017
COMMISSIONER'S ITEMS
COMMUNITY SERVICES COMMISSION AGENDA MAY 8, 2017
ADJOURNMENT
The next regular meeting of the Community Services Commission will be held on June
12, 2017, commencing at 5:30 p.m. at the La Quinta Study Session Room, 78495 Calle
Tampico, La Quinta, California 92253.
DECLARATION OF POSTING
I, Lisa Chaudhry, Administrative Technician of the City of La Quinta, do hereby declare
that the foregoing Agenda for the La Quinta Community Services Commission meeting
was posted on the City's website, near the entrance to the Council Chambers at 78-
495 Calle Tampico, and the bulletin boards at the Stater Brothers Supermarket at 78-
630 Highway 111, and the La Quinta Cove Post Office at 51-321 Avenida Bermudas, on
May 4, 2017.
DATED: May 4, 2017
LISA CHAUDHRY, Administrative Technician
City of La Quinta, California
Public Notices
• The La Quinta Study Session Room is handicapped accessible. If special equipment is
needed for the hearing impaired, please call the Community Resources office at 760-
777-7106, twenty-four (24) hours in advance of the meeting and accommodations will
be made.
• If special electronic equipment is needed to make presentations to the Community
Services Commission, arrangements should be made in advance by contacting the
Community Services office at 760-777-7106. A one (1) week notice is required.
• If background material is to be presented to the Commissioners during a Commission
meeting, please be advised that eight (7) copies of all documents, exhibits, etc., must
be supplied to the Administrative Technician for distribution. It is requested that this
take place prior to the beginning of the meeting.
• Any writings or documents provided to a majority of the Commissioners regarding any
item(s) on this agenda will be made available for public inspection at the Community
Services Department at City Hall located at 78-495 Calle Tampico, La Quinta, California,
92253, during normal business hours.
COMMUNITY SERVICES COMMISSION AGENDA MAY 8, 2017
April 2017 - Summary
Programs
Events
J" 11770 1,800,
❑ 258 ❑ ❑ 2
$9,819 Af&&k
Fitness Rentals
'qlaw
4,63 21260
10 01 99
$11,415
$4,096
JUAmount served � Amount of cIasses/eventsjrentaIs M Revenue generated
Programs - Detail
Phys r-?ll Wellness
Personal Training
Zumba Morning & Day & Saturday
Gentle Flex Yogas
Sunset Yoga
Reiki
Chair Yoga
Tae Chi Sun Style
Cardio & Strength
Pilates & Mid -Morning Pilates
Taekwondo Beginning 4-8 yrs.
Taekwondo Intermediate 4-8 yrs.
Taekwondo Advanced 9 yrs. - up
Senior Tennis Group'
Creative Wel I ness
Barroom Dancing Beginning
Barroom Dance Intermediate
Watercolor
Friday Night Dance
West Coast Swing
Nutritional Wellness
Bread Distribution'
Herb & Vegetable Garden'
Intellectual Wellness
Cinema Discussion
Sports Programs
Open Gym Volleyball'
Open Gym Basketball'
Events - Detail
Hikes w/Philip Ferranti
• April 1 - Garner Valley
Nature Hikes
April 15 - History of the Santa Posas
& National Monument
Fight Adventures
April 11 - Full Moon Hike -
Cove to Boo Hoff Tra i I
Egg Hunt
• April 15 - La Quinta Park
Volunteers & Hours
15 Volunteers assisted at the
Wel I ness Center for a total of 126
hours for the month of April
Social Services*
Bereavement Group
Egg Cafe
Looks Who's in the Lobby:
-Senior Planning Council
-HARC Collection Survey
-One West Bank
-Art Classes
Presentations:
-Transcendental Meditation
-Keeping Your Mind Young
-Live Younger Better Health
-Composting for a Healthy
Garden
Sunline Bus Passes
Legal Consuttation
Low Income Heating & Energy
Assistance Program
Health Insurance Counseling
Advocacy Program
Social Wellness
Mah 3ongg
La Quinta Voices'
Social Bridge
Woodcarvers'
Volunteer Luncheon
Movie Mondays`
Putting for Fun'
Wii Bowling'
"Denotes Free Programs/ Services
City Picnic & 35th Birthday Celebration
• April 29 - Civic Cetner Campus
Programs
2000------- ---------------------------
m
c
1000------- :---------•-----------
c
a�
Q
0------------ ----
2016 2017
Leisure Sports R Wellness Center
Wellness Center Free Programs
Events
2500 -----------------------------------------------
2000-------- -------------------------------
ro1500-------------------------------
a
1000-•--------------------
0------- _--------- ------
2016 2017
Philip Ferranti Hike
N Night Adventure: Full Moon ..
■ Nature Hike: History of the.. Egg Hunt
■ City 'Picnic & Birthday Cele..
Fitness Center - Detail
Daily Fitness Drop -in increased by 42 visits.
Sold 101 more fitness memberships compared to last year.
126 more participants for Saturday fitness compared to last year
March Saturday Visits
250
200
w 150
u
c
M
100
50
0
2016 2017
0 6:30-gam ■ 9-11 am ■ 11 am-1 pm
Rentals - Detail
Buildings
Wellness Center - Church Services
Library Comm. Room - 2 Private Rentals
Museum - 1 Private Rental
B&G Gym - Private Rental
Parks
Fritz Burns Park - 1 Park Party Rental
La Quinta Park - 2 Park Party Rentals
Parks & Fields - Sports
La Quinta Park - La Quinta AYSO
La Quinta Park - Desert Boot Camp
La Quinta Park - La Quinta Youth & Sports
Sports Complex - La Quinta Youth & Sports
Colonel Mitchell Paige - Friday Night Lights
Fitness Center - Passes
ca
cs
r
C
0 100 200 300 400
■ Daily Passes Sold ■ Memberships Sold
Fitness Center - Visits
5000
•-------------------------------------
4000
----------- -------------------
w
c
3000
---------- -----------------
c
2000
---------------------
1000
2016 2017
Member Visits
Rentals
400
•-------------------------------------
N
R 200
e
m
100
0 ----- ■-------- Z------
2016 2017
LQ Park Field jE Sports Complex
_ Colonel Mitchell Paige
Wellness Center Fritz Burns Park
La Quinta Park 0 Library/Museum
0 Civic Center Campus
Monthly Revenue & Participation
T------------------------------------------ r
------------- -------------- ------------
------------- -------------- ------ -----
------------- ------------- --------
----------------------------- --------------
---------- ---------------
--------------------------
0 - - - - - - - - - - - - - - - - - - - - - - - - ---- - - - - - - - L - - - - - - - --- - - - - - - - L - - - - - - - --- - - - - - - - -- - - - - - - - -
Jul Aug Sep Oct Nov Dec** Jan Feb Mar Apr
Total Revaune 0 Total Participation
This chart will be updated with monthly data points to reflect the total revenue and participation for
that month. As each month is added, the data will show the trend for the 2016/17 operating year.
"'Revenue increase of $29,925 due to the Youth Player Fees received in December for Fa I I/Wi nter
2016.
City of La Quinta
REPORTS AND INFORMATIONAL ITEM NO. 3
COMMUNITY SERVICES COMMISSION MEETING: May 8, 2017
STAFF REPORT
AGENDA TITLE: Wellness Center Fitness Survey Update
EXECUTIVE SUMMARY
• Wellness Center (Center) conducted a survey in January 2017.
• The goal is to find out overall member satisfaction of the fitness facility (facility).
• Update the Commission on the responses received from the members surveyed.
FISCAL IMPACT
BACKGROUND/ANALYSIS
In January staff launched an online survey asking members to evaluate their overall
experience of the facility at the Center. The Wellness Center Fitness Survey (Survey)
focused on the recent changes in fitness hours, staff availability, equipment condition,
programs offered, facility cleanliness, and had a section to provide additional feedback.
Members were notified of the survey via email as well as in person when they visited the
facility. 380 people responded to the survey.
The survey report (Attachment 1) showed the following key items.
• 80% of respondents visit the facility three or more times a week.
• Close to 80% of respondents are very satisfied / satisfied with the facility.
Members would like longer Saturday hours and the Center to be open on Sundays.
• 84% of respondents are also satisfied with the availability of staff. High
satisfaction was expressed regarding the condition of the equipment and the
cleanliness of the facility.
In the areas where members could provide feedback the majority of the responses were
that the facility is excellent and staff is great and are very helpful. Members appreciate
that the City provides an annual membership fee at a great value. Staff is continuing to
find ways to provide nutritional program offerings and various competitive fitness
challenges to keep members excited about staying fit. Staff will also continue to research
ways members can use different fitness tracking software to assist with their fitness
progress.
Prepared by: Christina Calderon, Community Programs & Wellness Supervisor
Approved by: Chris Escobedo, Community Resources Director
Attachments: 1. Fitness Survey
O Wellness Center
La Quinta Wellness Center Fitness
Survey Report
ka (2a�&a
GEM of the DESERT --
Prepared by
Luis Magallanez lCommunity Resources Coordinator
February, 2017
Summary
The La Quinta Wellness Center Fitness Survey (Survey) was created to help City staff
(Staff) determine the level of satisfaction of its current membership. Since the
groundbreaking of the fitness facility (facility) in 2015, it was important to obtain
feedback from our members. It allows Staff an opportunity to address member's
concerns and recommendations as well as provide valuable information to assess the
Center's current processes and procedures.
The purpose of the Survey is to allow members to evaluate their overall fitness
experience which includes recent changes in operating hours, staff availability,
equipment condition, and facility cleanliness. The goal is to provide a positive
experience for visitors and members alike.
Responses
The Survey was launched on January 3, 2017 via email blast through the City's website
to 1,700 members. Staff also provided an iPad kiosk and hard copy questionnaire for
patrons to complete at the Center. The Survey ran for 33 days, ending on February 4,
2017. When the Survey was launched, we anticipated at least 700 responses, but
received in total 380.
Survey Questions
The following are the results of the Survey questions. Provided are the most popular
answers for the "other" category of each question where participants had an
opportunity to provide a brief statement. On open ended questions, the top three
answers submitted by members have been provided.
What is your level of satisfaction with the new fitness center hours?
3.2 %
52.9 °a
2 6.6 Pi
i very satisfied ` Satisfied Unsatisfied 011 other
The City recently changed the Center's closing hours from 9:00 p.m. to 8:00 p.m. One
hour was reallocated from each day to Saturday, extending Saturday's hours by two
and a half hours. Saturday hours were changed from 8:00 a.m. - 12:00 p.m. to 6:30
a.m. - 1:00 P.M.
When asked, "What is the level of satisfaction with the new fitness center hours?" The
results were as follows;
• 52.9% replied very satisfied;
• 26.6% replied satisfied;
• 03.2% replied unsatisfied
• 17.4% replied other, stating that they would like longer hours on Saturday and
would like the Center to be open on Sunday's.
How often do you visit the Fitness Center?
1.9 %
46.4 % - - -
! once a week 0 Twice a week Threetinnes a week r Othei
When asked, "How often do you visit the Fitness Center?"
• 46.4% replied other; more than three times a week,
• 33.5% replied three times a week,
• 12.9% replied twice a week,
07.1% replied once a week.
This question provides an overview of facility traffic and substantiates the amount of
cleaning supplies ordered. It also enables us to assess the wear and tear of fitness
equipment.
What is your satisfaction with fitness center staff availability?
5.8%
G Always Available 0 Somewhat Available Not Available ether
When asked, "What is your satisfaction with fitness center staff availability?"
• 84.2% replied always available
• 9.2% replied somewhat available
• 0.8% replied not available
• 5.8% replied other•, providing compliments that staff is friendly, courteous and
knowledgeable.
This response demonstrates that staff is always present, available and ready to assist
member's needs. Those surveyed recognize that Staff is engaged and polite.
What other programs would you like to see in the fitness area?
9.5 %
25.1 %
47.2 %
'- 18.2 %
• New fitness tracking software • Nutritional classes * Fitness challenges • other
When asked, "What other programs would you like to see in the fitness area?"
47.2% replied other; members would like more evening fitness classes and
earlier fitness classes
• 25.1% replied nutritional classes
• 18.2% replied fitness challenges
• 9.5% replied new fitness tracking software
Staff is currently seeking a nutritionist/dietician to instruct a nutrition class. It would
be a great class for our community, and would assist members in reaching their
fitness and nutritional goals.
What is your satisfaction with the cleanliness of the fitness center?
• Very Satisfied 0 Satisfied 0 unsatisfied * Other
When asked, "What is your satisfaction with the cleanliness of the fitness center?"
• 85% replied very satisfied
• 10% replied satisfied
• 0% replied unsatisfied
5% replied other; members find the facility exceptionally clean and supplies
well stocked
Staff has established a good cleaning routine to provide a sanitary environment for
members.
What is your satisfaction with fitness equipment condition?
4.2 Qo
17.E
• Very Satisfied ! Satisfied # unsatisfied 41 ether
When asked, "What is your satisfaction with fitness equipment condition?"
• 77.9% replied very satisfied,
• 17.6% replied satisfied,
• 0.3% replied unsatisfied,
4.2% replied other•, Members find that the equipment is well maintained, but
did express a concern that the treadmills shock them.
The equipment was inspected and it was determined that it is static electricity from
friction of member's shoes and clothing and not a mechanical issue.
What other fitness equipment would you like to see
in the future? Please explain.
The following are the top three answers submitted:
1) Addition of another upright bike.
2) Heavier free weights / expand area in the free weight section
3) Satisfied with what we currently available.
The responses received were very similar; members would like the addition of another
upright bike. Some additional equipment requests were made for squat racks, bench
press machines with Olympic weights, and a speed bag for boxing.
Overall members stated that it is a fairly complete gym.
Please provide any feedback you may have of the
fitness center, Thank you?
The following are the top three answers submitted:
1) The majority of the responses received were that we have an excellent facility.
2) We have great staff, they are very helpful.
3) To stay open later on Saturdays and open Sundays.
The responses were great and members gave positive feedback. Members are very
appreciative of the staff, they think it is a very well run facility. Residents are happy
with the fitness membership price and would like extended hours on Saturdays and
would even like for us to open on Sundays.
What exercise equipment do you use the most in
the fitness area? Please explain.
The following are the top three answers submitted:
1) Treadmill / Elliptical
2) Weight Machines
3) Recumbent Bikes/Upright bike
This question identifies the most popular machines for maintenance. With the steady
use of these machines, it is important to inspect more often for wear and tear of the
belts, pedals, and heart rate monitors; to ensure that they are working properly.
Conclusion
The Survey results have provided valuable information. Staff has gained a better
understanding of our current member's satisfaction, staff and member interaction,
and equipment preferences. It has provided a broader view of the maintenance
required for day to day operations of the fitness facility.
Members recognize that current membership fees are a great value and appreciate
having a well maintained and customer service oriented facility in La Quinta.
Members would like to have the Center hours extended on Saturday and open on
Sunday. Some comments were made about fitness etiquette; regarding cell phone
use while on the machines, not wearing proper fitness attire, not wiping down
machines after use, too many fitness classes in the aerobic room where members
currently stretch.
Overall, the survey reflected that members are very satisfied. Some other comments
received about the facility included; great and helpful staff, beautiful view of the La
Quinta Campus, value, cleanliness, newly extended hours and convenient facility
location. Fitness members have expressed how much they love this place and
recommend it to all their friends and family.
COMMUNITY SERVICES COMMISSIONERS MEETINGS WORK PLAN EVENTS
FISCAL YEAR 2016/17 ATTENDANCE
Date of Appointment
Term Expires
Felice Chiapperini
6/2/2015
6/30/2019
Mark L. Johnson
7/1/2014
6/30/2017
Paula K. Simonds
7/1/2014
6/30/2017
Kathryn Lambert
6/8/2016
6/30/2017
Dori Quill
6/8/2016
6/30/2019
September 12, 2016 Meeting
PRESENT
PRESENT
PRESENT
PRESENT
PRESENT
September 11 Candlelight Vigil
X
X
Pokemon Go Event - Sept 9th
X
October 10, 2016 Meeting
PRESENT
PRESENT
PRESENT
PRESENT
PRESENT
Make A Differnece Walk
Halloween Luncheon
Movies in the Park - Beetlejuice
Meet & Greet Your Chief of Police
X
Movies in the Park - Hocus Pocus
Brew in LQ
X
Nature Hike - Coral Mountain
Annual Health Fair
X
X
Dog-O-Ween
X
X
X
X
X
Zombie Tag
Night Time Adventure Hike
X
October 29, 2016 Special Meeting
PRESENT
PRESENT
PRESENT
PRESENT
PRESENT
November14,2016 Meeting
PRESENT
PRESENT
PRESENT
ABSENT
PRESENT
Hikes w/ Phillip Ferrati
Thanksgiving Luncheon
Veteran's Day Tribute
X
X
Nature Hike
X
Night Time Adventure Hike
X
December 12, 2016 Meeting
PRESENT
PRESENT
PRESENT
PRESENT
PRESENT
Tree Lighting
X
X
X
Hikes w/ Phillip Ferrati - Bear Creek
Blue Light Ceremony
City Hall Open House
X
X
X
Holiday Luncheon
X
Movies in the Park - Polar Express
Night Time Adventure Hike
Movies in the Park - A Christmas Story
Nature Hike
Breakfast w/ Santa
Night Time Adventure Hike
January 9,2017 Meeting
PRESENT
PRESENT
PRESENT
PRESENT
PRESENT
Doggie Hikes - Jan. 4
Mecca Hills Hike - Jan. 7
Full Moon Hike - Jan. 12
Women in the Arts Exhibit - Jan. 19
X
a rescheduled
Nature Walks & Hikes: Fish Traps - Jan. 21
City Council/Community Workshop - Jan. 25
X
X
All Valley Arts Commission - Jan. 26
X
X
X
February 13,2017 Meeting
PRESENT
PRESENT
PRESENT
PRESENT - LATE
PRESENT
First Thursday - Feb. 1
19th Hole Block Party - Feb. 3
X
X
X
Ferranti: Mecca Hills Hike - Feb. 4
Art On Main Street - Feb. 4
X
Nature Hike: Oasis Rock Art - Feb .11
Full Moon Hike - Feb. 11
Nature Hike: Bear Creek - Feb. 18
Art On Main Street - Feb 18
Joint Council/Boards/Commissions - Feb. 23 or
Mar.1
X
X
X
March 13, 2017 Meeting
PRESENT
PRESENT
PRESENT
ABSENT
PRESENT
LQ Arts Festival - Mar. 2-5
X
X
X
X
State of the City - Mar. 2
X
Ferranti: Whitewater Canyon - Mar. 4
Community Art Gallery Reception - Mar. 9
X
Nature Hike: Martinez Rock Slide - Mar. 11
Desert Youth Olympics - Mar. 11
Full Moon Hike: Boo Hoff Trail- Mar. 12
Nature Hike: Spring Wildflowers - Mar. 18
Art On Main Street - Mar. 18
X
Nature Hike: Martinez Rock Slide - Mar. 25
Coffee with a Cop - Mar. 25
X
LQ Museum Trending Topics - Talk with
Council Mar. 28
X
April 10, 2017 Meeting
Ferranti: Garner Valley - April 1
Art on Main Street - April 8
X
Full Moon Hike: Boo HoffTrail-April 11
Nature Hike - Nat'l Monument - April 15
LQ Museum Trending Topics - Code
Compliance / Animal Control April 25
City Picnic - April 29
May 8, 2017 Meeting
Moonlight Movie - Open Season Scared Silly
Moonlight Movie - Jurassic World
Nature Hike - Nat'l Monument
CONSENT CALENDAR NO. 1
COMMUNITY SERVICES COMMISSION
MINUTES
MONDAY, APRIL 10, 2017
CALL TO ORDER
A regular meeting of the La Quinta Community Services Commission was called to
order at 5:30 p.m. by Chair Johnson.
ROLL CALL
PRESENT: Commissioners Chiapperini, Quill, Simonds, Lambert and Chair Johnson
PLEDGE OF ALLEGIANCE
Chair Johnson led the Commission in the Pledge of Allegiance.
PUBLIC COMMENT ON MATTERS NOT ON THE AGENDA - None
ANNOUNCEMENTS, PRESENTATIONS, AND WRITTEN COMMUNICATION
1. TOUR TO VIEW THE 2017 LA QUINTA ARTS FESTIVAL ART PURCHASE [the
meeting will move to the Wellness Center, 78450 Avenida La Fonda and then
the Library, 78275 Calle Tampico for the tour, and return to at 5:54 p.m. City
Hall for the remainder of the meeting].
REPORTS AND INFORMATIONAL ITEMS
1. COMMUNITY PROGRAMS AND WELLNESS REPORT - MARCH 2O17
Presented by Manager Larson.
2. FACILITES REPORT
Presented by Superintendent Ambriz
• XPARK UPDATE
o New scope due in August
o Facebook page
• COVE OASIS TRAILHEAD PARKING
o Encroachment permits being issued for use of CVWD property located at
Calle Tecate and Avenida Bermudas
3. YOUTH INVOLVEMENT
• Engaging community partners and collecting feedback from YMCA, Boys and
Girls Club, La Quinta HS, etc...
• Target high school teens
• Require a 1 year commitment
COMMUNITY SERVICES COMMISSION MINUTES APRIL 10, 2017
4. REPORT FROM COMMISSIONERS REGARDING MEETINGS ATTENDED
5. ART ENTRYWAYS REPORT OUT
Presented by Manager Larson.
• Council concurred with the Commission regarding Art Entryways
• Possible funding source: CIP
CONSENT CALENDAR (MOTION REQUIRED)
1. APPROVE MINUTES OF MARCH 13, 2017
Motion: A motion was made and seconded by Commissioners Chiapperini/Simonds to
approve the March 13, 2017 Community Service Commission minutes as submitted.
Motion passed: ayes 4, noes 0 abstainl (Lambert).
BUSINESS SESSION (DISCUSSION THEN MOTION)
1. APPOINT COMMISSIONERS FOR ANNUAL PICNIC AND BIRTHDAY CELEBRATION
Motion: A motion was made and seconded by Commissioners Quill/Chiapperini to
appoint Commissioners Chiapperini, Quill, Lambert and Chair Johnson to assist in the
City's annual picnic and birthday celebration on Saturday, April 29, 2017 at the Civic
Center Campus from 9 a.m. to 1 p.m. Motion passed unanimously.
2. CANCEL THE AUGUST 14, 2017 COMMUNITY SERVICE COMMISSION MEETING
Motion: A motion was made and seconded by Commissioners Chiapperini/Quill to
cancel the August 14, 2017 Community Service Commission meeting. Motion passed
unanimously.
COMMISSIONER'S ITEMS
1. A COMMUNITY THRIVES GRANT - CV TREK (CHAIR JOHNSON)
2. DESERT EX 2019 (COMMISSIONER SIMONDS)
3. THE GEM - PRIORITIZING CITY SUBMITALS TO ENSURE THAT CITY EVENTS ARE
PUBLISHED (COMMISSIONER QUILL).
ADJOURNMENT
There being no further business, it was moved and seconded by Commissioners
Chia pperini/Simonds adjourn the meeting at 6:45 p.m. Motion passed unanimously.
Respectfully submitted,
LISA CHAUDHRY, Administrative Technician
City of La Quinta, California
COMMUNITY SERVICES COMMISSION MINUTES APRIL 10, 2017