2017 09 11 CSC4 Ota°4tra
— — GEM of' the DESERT
Commission agendas and staff reports
are available on the City's
web page: www.la-quinta.org
COMMUNITY SERVICES COMMISSION
AGENDA
CITY HALL STUDY SESSION ROOM
78-495 Calle Tampico, La Quinta
REGULAR MEETING
MONDAY, SEPTEMBER 11, 2017
CALL TO ORDER
ROLL CALL: Commissioners: Chiapperini, Marley, Quill, Van Horn, Simonds
PLEDGE OF ALLEGIANCE
PUBLIC COMMENT ON MATTERS NOT ON THE AGENDA
At this time, members of the public may address the Commission on any matter not
listed on the agenda. Please complete a "request to speak" form and limit your
comments to three minutes. The Commission values your comments; however in
accordance with State law, no action shall be taken on any item not appearing on the
agenda unless it is an emergency item authorized by GC 54954.2(b).
ANNOUNCEMENTS, PRESENTATIONS & WRITTEN COMMUNICATIONS
1. CITY EXPERIENCES 2017/18
2. NATIONAL FITNESS CAMPAIGN 2017 - FITNESS COURT
REPORTS AND INFORMATIONAL ITEMS
1. FACILITIES REPORT - VERBAL
2. COMMUNITY PROGRAMS AND WELLNESS REPORT - JULY AND AUGUST 2017
BUSINESS SESSION (MOTION REQUIRED)
1. RECOMMEND NEW WELLNESS CENTER ANNUAL MEMBERSHIP FEES TO CITY
COUNCIL
2. RECOMMEND NEW HISTORICAL SOCIETY PLAQUES TO THE CITY COUNCIL
CONSENT CALENDAR (MOTION REQUIRED)
1. APPROVE MINUTES OF JULY 10, 2017
COMMUNITY SERVICES COMMISSION AGENDA SEPTEMBER 11, 2017
COMMISSIONER'S ITEMS
ADJOURNMENT
The next regular meeting of the Community Services Commission will be held on
October 9, 2017, commencing at 5:30 p.m. at the La Quinta Study Session Room,
78495 Calle Tampico, La Quinta, California, 92253.
DECLARATION OF POSTING
I, Lisa Chaudhry, Community Services Commission Secretary (Secretary) of the City of
La Quinta, do hereby declare that the foregoing Agenda for the La Quinta Community
Services Commission meeting was posted on the City's website, near the entrance to
the Council Chambers at 78-495 Calle Tampico, and the bulletin boards at the Stater
Brothers Supermarket at 78-630 Highway 111, and the La Quinta Cove Post Office at
51-321 Avenida Bermudas, on September 7, 2017.
DATED: September 7, 2017
LISA CHAUDHRY, Community Services Commission Secretary
City of La Quinta, California
Public Notices
• The La Quinta Study Session Room is handicapped accessible. If special equipment is
needed for the hearing impaired, please call the Community Resources office at 760-
777-7106, twenty-four (24) hours in advance of the meeting and accommodations will
be made.
• If special electronic equipment is needed to make presentations to the Community
Services Commission, arrangements should be made in advance by contacting the
Community Services office at 760-777-7106. A one (1) week notice is required.
• If background material is to be presented to the Commissioners during a Commission
meeting, please be advised that eight (7) copies of all documents, exhibits, etc., must
be supplied to the Secretary for distribution. It is requested that this take place prior to
the beginning of the meeting.
• Any writings or documents provided to a majority of the Commissioners regarding any
item(s) on this agenda will be made available for public inspection at the Community
Services Department at City Hall located at 78-495 Calle Tampico, La Quinta, California,
92253, during normal business hours.
COMMUNITY SERVICES COMMISSION AGENDA SEPTEMBER 11, 2017
City of La Quinta
COMMUNITY SERVICES COMMISSION MEETING: September 11, 2017
STAFF REPORT
AGENDA TITLE: RECOMMEND NEW WELLNESS CENTER ANNUAL FITNESS MEMBERSHIP
FEES TO CITY COUNCIL
RECOMMENDATION
Recommend City Council approval of new Wellness Center annual fitness membership
fees.
EXECUTIVE SUMMARY
In 2015, the City created the fitness area at the Wellness Center and membership
fees were established.
The purpose of this report is to provide an update on the center with emphasis on
a recent survey, fitness membership sales, and operational costs.
Staff is seeking input from the Community Services Commission on changing the
membership fee to recover more of the cost of operating the center.
FISCAL IMPACT
Increase revenue by $40,000-$50,000 with the increase in the annual fitness membership
by $20-$25. Memberships would increase to $70-$75 for residents and $90-$100 for non-
residents.
BACKGROUND/ANALYSIS
The Wellness Center offers a variety of programs and services in the areas of physical,
social, intellectual, nutritional, and creative wellness. An average of 45 fee-based, free,
and social service programs are offered each month.
In January, staff launched an online survey to evaluate the overall experience of the
fitness facility. The survey report (Attachment 1) showed the following key items:
80% of respondents visit the facility three or more times per week and are very
satisfied/ satisfied with the facility.
Members stated they would like longer Saturday hours and the facility to be open
on Sunday’s. High satisfaction was expressed with the condition of the equipment
and the cleanliness of the facility.
BUSINESS SESSION ITEM NO. 1
Fitness memberships and visits continue to increase since the Wellness Center reopening
in 2015.
During the first 6 months, 1,440 memberships were sold.
In 2015/16, 2,000 memberships were sold.
In 2016/17, 2,304 memberships were sold.
The Wellness Center’s annual average is approximately 2,000 members.
To create additional value out of a wellness center membership, staff will enhance
services offered to fitness members and facility rental users with no additional expense to
the City. This will allow continued operation seven days a week and offer low cost
programs to the community.
Apple TV access to stream various workout sessions for fitness members.
One-on-one nutrition consultation and monthly demonstrations.
Contract instructors to provide various fitness classes to fitness members three
times per week during the morning and evening hours.
Set-up and clean-up of tables and chairs for facility rentals with an attendance of
100 persons or more; this service would be included at current rental rates.
Wellness Center Revenues to Expenditures
2014/15
45% of costs were recovered from programs and fitness memberships.
Expenditures include costs for operations, contract instructors, full and part-
time staffing for programs, events, and day to day services.
2015/16
47% of costs were recovered from programs and fitness memberships.
$108,096 was revenue collected from fitness membership.
2016/17
45% of costs were recovered from programs, fitness memberships and facility
rentals; management of rentals was assigned in 2016/17 to the Wellness Center.
The goal is to strike an even balance of revenues to expenditures for the Wellness Center.
The revenues coming in from facility rentals and contract programs help to offset costs to
provide free to low cost programs for the seniors in the La Quinta community.
FISCAL
YEAR
EXPENSE REVENUE MEMBERSHIPS
SOLD
DAY
PASSES
RATE
2015/16 $85,000 $108,100 2,000 1,320 $50
2016/17 $96,000 $125,900 2,368 1,500 $50
PROJECTIONS AT NEW RATE
2017/18 $144,000 $140,00-
$150,000
2,000 1,115 $70/$75
Staff is seeking a recommendation to support an increase in membership fees to recover
costs in full-time staffing and fitness equipment warranties. An increase of $20-$25 for
fitness memberships will yield an additional $40,000-$50,000 in revenue. The increase in
revenue would cover the $15,000 TechnoGym fitness warranty and ten percent of full-
time staff salaries of $33,000 for a total of $48,000 annually.
ALTERNATIVES
Do not recommend an increase in membership fees; or recommend a different fee
amount.
Prepared by: Christina Calderon, Community Resources Analyst
Approved by: Chris Escobedo, Community Resources Director
Attachments: 1. Fitness Survey
La Quinta Wellness Center Fitness
Survey Report
Prepared by
Luis Magallanez |Community Resources Coordinator
February, 2017
Summary
The La Quinta Wellness Center Fitness Survey (Survey) was created to help City staff
(Staff) determine the level of satisfaction of its current membership. Since the
groundbreaking of the fitness facility (facility) in 2015, it was important to obtain
feedback from our members. It allows Staff an opportunity to address member’s
concerns and recommendations as well as provide valuable information to assess the
Center’s current processes and procedures.
The purpose of the Survey is to allow members to evaluate their overall fitness
experience which includes recent changes in operating hours, staff availability,
equipment condition, and facility cleanliness. The goal is to provide a positive
experience for visitors and members alike.
Responses
The Survey was launched on January 3, 2017 via email blast through the City’s website
to 1,700 members. Staff also provided an iPad kiosk and hard copy questionnaire for
patrons to complete at the Center. The Survey ran for 33 days, ending on February 4,
2017. When the Survey was launched, we anticipated at least 700 responses, but
received in total 380.
Survey Questions
The following are the results of the Survey questions. Provided are the most popular
answers for the “other” category of each question where participants had an
opportunity to provide a brief statement. On open ended questions, the top three
answers submitted by members have been provided.
The City recently changed the Center’s closing hours from 9:00 p.m. to 8:00 p.m. One
hour was reallocated from each day to Saturday, extending Saturday’s hours by two
and a half hours. Saturday hours were changed from 8:00 a.m. - 12:00 p.m. to 6:30
a.m. - 1:00 p.m.
When asked, “What is the level of satisfaction with the new fitness center hours?” The
results were as follows;
52.9% replied very satisfied;
26.6% replied satisfied;
03.2% replied unsatisfied
17.4% replied other, stating that they would like longer hours on Saturday and
would like the Center to be open on Sunday’s.
When asked, “How often do you visit the Fitness Center?”
46.4% replied other; more than three times a week,
33.5% replied three times a week,
12.9% replied twice a week,
07.1% replied once a week.
This question provides an overview of facility traffic and substantiates the amount of
cleaning supplies ordered. It also enables us to assess the wear and tear of fitness
equipment.
When asked, “What is your satisfaction with fitness center staff availability?”
84.2% replied always available
9.2% replied somewhat available
0.8% replied not available
5.8% replied other; providing compliments that staff is friendly, courteous and
knowledgeable.
This response demonstrates that staff is always present, available and ready to assist
member’s needs. Those surveyed recognize that Staff is engaged and polite.
When asked, “What other programs would you like to see in the fitness area?”
47.2% replied other; members would like more evening fitness classes and
earlier fitness classes
25.1% replied nutritional classes
18.2% replied fitness challenges
9.5% replied new fitness tracking software
Staff is currently seeking a nutritionist/dietician to instruct a nutrition class. It would
be a great class for our community, and would assist members in reaching their
fitness and nutritional goals.
When asked, “What is your satisfaction with the cleanliness of the fitness center?”
85% replied very satisfied
10% replied satisfied
0% replied unsatisfied
5% replied other; members find the facility exceptionally clean and supplies
well stocked
Staff has established a good cleaning routine to provide a sanitary environment for
members.
When asked, “What is your satisfaction with fitness equipment condition?”
77.9% replied very satisfied,
17.6% replied satisfied,
0.3% replied unsatisfied,
4.2% replied other; Members find that the equipment is well maintained, but
did express a concern that the treadmills shock them.
The equipment was inspected and it was determined that it is static electricity from
friction of member’s shoes and clothing and not a mechanical issue.
What other fitness equipment would you like to see
in the future? Please explain.
The following are the top three answers submitted:
1) Addition of another upright bike.
2) Heavier free weights / expand area in the free weight section
3) Satisfied with what we currently available.
The responses received were very similar; members would like the addition of another
upright bike. Some additional equipment requests were made for squat racks, bench
press machines with Olympic weights, and a speed bag for boxing.
Overall members stated that it is a fairly complete gym.
Please provide any feedback you may have of the
fitness center, Thank you?
The following are the top three answers submitted:
1) The majority of the responses received were that we have an excellent facility.
2) We have great staff, they are very helpful.
3) To stay open later on Saturdays and open Sundays.
The responses were great and members gave positive feedback. Members are very
appreciative of the staff; they think it is a very well run facility. Residents are happy
with the fitness membership price and would like extended hours on Saturdays and
would even like for us to open on Sundays.
What exercise equipment do you use the most in
the fitness area? Please explain.
The following are the top three answers submitted:
1) Treadmill / Elliptical
2) Weight Machines
3) Recumbent Bikes/Upright bike
This question identifies the most popular machines for maintenance. With the steady
use of these machines, it is important to inspect more often for wear and tear of the
belts, pedals, and heart rate monitors; to ensure that they are working properly.
Conclusion
The Survey results have provided valuable information. Staff has gained a better
understanding of our current member’s satisfaction, staff and member interaction,
and equipment preferences. It has provided a broader view of the maintenance
required for day to day operations of the fitness facility.
Members recognize that current membership fees are a great value and appreciate
having a well maintained and customer service oriented facility in La Quinta.
Members would like to have the Center hours extended on Saturday and open on
Sunday. Some comments were made about fitness etiquette; regarding cell phone use
while on the machines, not wearing proper fitness attire, not wiping down machines
after use, too many fitness classes in the aerobic room where members currently
stretch.
Overall, the survey reflected that members are very satisfied. Some other comments
received about the facility included; great and helpful staff, beautiful view of the La
Quinta Campus, value, cleanliness, newly extended hours and convenient facility
location. Fitness members have expressed how much they love this place and
recommend it to all their friends and family.
visit 2 times a week and 7.1% visit 1
City of La Quinta
COMMUNITY SERVICES COMMISSION MEETING: September 11, 2017
STAFF REPORT
AGENDA TITLE: RECOMMEND NEW HISTORICAL PLAQUES TO THE CITY COUNCIL
RECOMMENDATION
Recommend City Council approval of three new historical plaques
EXECUTIVE SUMMARY
• In 2011, the La Quinta Historical Society (Society) presented a partnership
opportunity to place six historical plaques throughout the City.
• In May 2011, upon recommendation by the Community Services Commission
(Commission), Council approved an agreement to launch this effort to preserve
La Quinta’s history.
• In August 2017, the Society submitted a proposal (Attachment 1) for placement
of three new historical plaques.
• The Society will be responsible for all repairs, replacement and maintenance of
the plaques.
FISCAL IMPACT
Total project cost is $13,500. The Society will contribute $6,750 (50%) and is
requesting $6,750 (50%) from the City. Funding is available in the Art in Public Places
Budget (270-0000-60683).
BACKGROUND/ANALYSIS
In May, 2011, Council approved placement of the following historical plaque locations:
• La Quinta Historical Society Museum formerly Vale La Quinta
• El Ranchito Restaurant
• SilverRock Resort Clubhouse formerly Rancho Xochomilco
• La Quinta Resort
• A La Quinta Cove Casita
• The former Desert Club (Fritz Burns Park)
BUSINESS SESSION NO. 2
These existing plaques have provided historical enrichment to the community and
visitors.
The proposed new plaques would be designed and painted by Coachella Valley artist,
Nancy Lynn. Metalrevelations will design, fabricate and install the plaques. They will
have original artistic drawings that include cultural and historical information.
The new locations will be:
• The building east of the Museum (formerly the Palm Springs Land and Irrigation
Company lumberyard).
• Rancho Tecolote (a historic property off of 58th between Madison and Monroe).
• Entrance to Point Happy Ranch located on Washington north of Point Happy
Way.
The Society will obtain written permission from building owners to install and
periodically clean plaques. The plaques require ongoing care and inspections to insure
they are properly affixed to the structures. If approved by Council, the Society will be
responsible for the maintenance and replacement of the artwork as part of an Art
Purchase Agreement.
ALTERNATIVES
The Commission could not recommend this project and direct staff to seek different
historical locations.
Prepared and approved by: Chris Escobedo, Director of Community Resources
Attachments: 1. La Quinta Historical Society Project Proposal
COMMUNITY SERVICES COMMISSION MINUTES JULY 10, 2017
COMMUNITY SERVICES COMMISSION
MINUTES
MONDAY, JULY 10, 2017
CALL TO ORDER
A regular meeting of the La Quinta Community Services Commission was called to
order at 5:30 p.m. by Chair Simonds.
ROLL CALL
PRESENT: Commissioners Chiapperini, Quill, Van Horn and Vice-Chair Simonds
ABSENT: Commissioner Marley
>>> Commissioner Marley arrived at 5:32 p.m. and attended the remainder of the meeting >>>
PLEDGE OF ALLEGIANCE
Vice-Chair Simonds led the Commission in the Pledge of Allegiance.
PUBLIC COMMENT ON MATTERS NOT ON THE AGENDA - None
ANNOUNCEMENTS, PRESENTATIONS & WRITTEN COMMUNICATIONS
• OVERVIEW OF COMMISSION ROLES
• DEPARTMENTAL OVERVIEW
REPORTS AND INFORMATIONAL ITEMS
1. DESERT X UPDATE (VERBAL)
Presented by Steve Howlett, Facilities Director
2. COMMUNITY PROGRAMS AND WELLNESS REPORT – JUNE 2017
Presented by Christina Calderon, Community Resources Analyst
3. FACILITIES REPORT – VERBAL
Presented by Robert Ambriz, Parks Superintendent
• Trail parking
• Skate park
• Tennis courts at Fritz Burns Park
• Aquatics
BUSINESS SESSION (MOTION REQUIRED)
1. ELECT A CHAIRPERSON
MOTION - A motion was made and seconded by Commissioners Quill/Van Horn to
appoint Commissioner Simonds as Chairperson. Motion passed unanimously.
COMMUNITY SERVICES COMMISSION MINUTES JULY 10, 2017
2. ELECT A VICE-CHAIRPERSON
MOTION - A motion was made and seconded by Commissioners Quill/Marley to
appoint Commissioner Chiapperini as Vice-Chairperson. Motion passed unanimously.
3. APPROVE PILLARS OF THE COMMUNITY NOMINATIONS
MOTION - A motion was made and seconded by Commissioners Simonds/Chiapperini
to nominate Doriel Wyler for the Pillars of the Community Award. Motion passed
unanimously.
CONSENT CALENDAR (MOTION REQUIRED)
1. APPROVE MINUTES OF JUNE 12, 2017
MOTION - A motion was made and seconded by Commissioners Chiapperini/Quill to
approve the June 12, 2017 Community Services Commission minutes as submitted.
Motion passed: ayes 3, noes 0, abstain 2 (Marley, Van Horn)
STUDY SESSION (DISCUSSION)
1. JOINT BOARDS AND COMMISSIONS COUNCIL MEETING – JULY 18, 2017
COMMISSIONER’S ITEMS
ADJOURNMENT
There being no further business, it was moved and seconded by Commissioners
Quill/Chiapperini to adjourn the meeting at 6:50 p.m. Motion passed unanimously.
Respectfully submitted,
LISA CHAUDHRY, Community Services Commission Secretary
City of La Quinta, California
HANDOUTS
COMMUNITY SERVICES
COMMISSION
MEETING
POWER POINT
COMMUNITY SERVICES
COMMISSION
MEETING
9/13/2017
1
Community Services Commission
September 11, 2017
Community Services Commission
Meeting - September 11, 2017
P1 – City Experiences 2017/18
9/13/2017
2
Sep ‐Nov
•9/11 Vigil – 9/11/17
•Pillars of the Community – 9/12/17
•9 Cities Wellness Walk – 10/14/17
•LQ Gallery Reception 10/26/17
•Veteran’s Recognition Ceremony – 11/11/17
•Brew In LQ – 11/18/17
Dec ‐Feb
•Tree Lighting – 12/1/17
•Career Builder Block Party– 1/18 (TBD)
•A Toast to LQ - Wine, Music, & Cultural Art– 2/9/18
•Pillars of the Community – 2/27/18
9/13/2017
3
Mar ‐May
•Desert Youth Olympics – 3/10/18
•Egg Hunt – 3/31/18
•Rocket Launch – Feb or March 2018 TBD
•Fly A Kite– March or April 2018 TBD
•City Picnic & Birthday Celebration – 4/28/18
•Tacos & Tequila – 5/5/2018
•Street Food Cinema - 5/28/18
Jun ‐Aug
•Golf Tour – June through August 2018
9/13/2017
4
Community Services Commission
Meeting - September 11, 2017
P2 – National Fitness Campaign 2017 –
Fitness Court
9/13/2017
5
P2 –National Fitness Campaign
9/13/2017
6
Community Services Commission
Meeting - September 11, 2017
R1 – Facilities Department Report
9/13/2017
7
9/13/2017
8
Community Services Commission
Meeting - September 11, 2017
R2 – Community Programs and
Wellness Report
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9/13/2017
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Community Services Commission
Meeting - September 11, 2017
B1 – Recommend New Wellness Center
Membership Fees to City Council
9/13/2017
11
Membership Visits & Sales
Wellness Center
Revenues to Expenditures
FY2014/15
9/13/2017
12
Wellness Center
Revenues to Expenditures
FY2015/16
Wellness Center
Revenues to Expenditures
FY2016/17
9/13/2017
13
Membership Rate Projection
9/13/2017
14
Community Services Commission
Meeting - September 11, 2017
B2 – Recommend New Historical
Society Plaques to City Council
Example of Plaque
9/13/2017
15
9/13/2017
16
Artist Renderings –
Rancho Tecolote
9/13/2017
17