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Interwest Consulting Group, IncMarch 25, 2019 Response to Request for Proposal for Information Technology Services Prepared for City of La Quinta Mike Rodriguez, Management Analyst 78495 Calle Tampico La Quinta, CA 92253 By Interwest Consulting Group, Inc. Mike Kashiwagi, PE Chief Operations Officer 431 S. Palm Canyon Drive, Suite 200 Palm Springs, California 92262 O | 760.417.4329 Table of Contents A. Cover Letter .................................................................................................... 1 B. Firm Background and Experience ................................................................ 4 Interwest’s Qualifications to Provide IT Services ........................................... 4 Responses to RFP Items Requested ................................................................ 8 C. References of California Government Agencies ...................................... 23 City of Laguna Niguel ..................................................................................... 23 City of Wildomar ............................................................................................ 23 City of Eastvale .............................................................................................. 24 City of Rosemead ........................................................................................... 25 City of San Juan Capistrano .......................................................................... 25 City of Bell ...................................................................................................... 26 Town of Atherton ........................................................................................... 26 City of Roseville .............................................................................................. 27 D. Disclosure of Failed Contracts, Litigation or Investigations .................. 28 E. Warranty/Guarantee of Work Product ...................................................... 28 F. Complimentary Services ............................................................................. 28 Geographic Information System (GIS) Services ........................................... 28 Additional Complimentary Services ............................................................. 29 G. Subcontracting ............................................................................................. 30 H. Insurance Coverage and Indemnification ................................................ 30 I. Non-Collusion Affidavit ............................................................................... 30 ATTACHMENTS Attachment 1 – Experience and Approach Attachment 2 – Price Structure Attachment 3 – References 431 S. PALM CANYON DRIVE, SUITE 200 ● PALM SPRINGS, CA 92262 ● TEL. 760.417.4329 ● www.interwestgrp.com A. Cover Letter March 25, 2019 Mike Rodriguez, Management Analyst City of La Quinta 78495 Calle Tampico La Quinta, CA 92253 RE: Request for Proposal – Information Technology Services Dear Mr. Rodriguez, The City of La Quinta issued a Request for Proposal (RFP) for Information Technology (IT) support services to identify a qualified IT vendor to provide dedicated on-site and remote services that will allow the City to continue to provide effective, high-quality IT services to City staff, residents, businesses and tourists. Interwest Consulting Group is pleased to provide our IT qualifications to the City of La Quinta. We have read and understood the City’s RFP, including the requested scope of services, City locations to be supported, current applications and systems, and the City’s sample Agreement for Contract Services. The City is already familiar with the quality of Interwest’s services, as our Building Safety staff currently provides Building Plan Review and Inspection Services under the direction of the City’s Chief Building Official, and is contracted to provide these services through June 2021. Within the past five (5) years, our Public Works staff has provided Engineering Plan Check Services, and our Real Estate staff has provided Right-of-Way Services to the City of La Quinta. These services were provided to the City throughout the term of each contract. Interwest’s IT Services staff are pleased to propose our services to the City. We propose a team of qualified IT professionals with the experience to support and expand upon the City of La Quinta’s strong IT growth. Interwest’s IT Services team has provided comprehensive IT Services to municipal agencies since 2004. We believe Interwest is best qualified to deliver the proposed services to the City of La Quinta because of our unique combination of practical IT qualifications, experience and ability to work through difficult issues in a timely manner. Our team currently provides a wide range of IT Services to California municipalities, including: • Desktop Support • Server Configuration • Infrastructure • Network Protection Services • Database Administration • Email Server and Mobile Device Administration • Remote Access • Print Services • Phone Services • Surveillance Camera Systems • GIS Services • Enterprise Software Integration • Website Administration Page 1 Most of our IT staff have previously served as municipal IT staff. Therefore, we understand that IT infrastructure and best practices affect nearly every aspect of City management and daily operations. Because of our experience providing IT services to diverse clients throughout California, we do not have a “one-size-fits-all” mentality. Our primary focus is to understand each client’s unique requirements, needs, culture, budget, timeline and other factors before making recommendations. We employ highly trained individuals who are certified Microsoft and Cisco Professionals, and we are partners with many of the industry-leading technology companies including Cisco, Veeam, VMware and Esri. All of Interwest’s IT team are based in California and speak fluent English. Selected IT team members are bilingual in Spanish, Urdu or Arabic. Should the City of La Quinta elect to contract with Interwest, we are committed to a smooth transition from your current vendor. Our team will work with the City to identify which services and processes will remain in place, shadow existing IT staff, and document the passwords, processes and systems that our team will now maintain. We will also communicate directly with the City to identify systems and processes that the City does not wish to persist, or wants changed substantially. We anticipate the transition period will last two weeks, with an Interwest IT staff member on-site full- time and Interwest’s IT Manager on-site 50% of the time. Interwest will not charge the City for the two-week transition period. PRIMARY INTERWEST CONTACT Interwest’s Director of IT Services, Mohammad Ahmed, will serve as the Project Manager, managing Interwest staff and scheduling, and be the primary point-of-contact for the City of La Quinta. Mohammad Ahmed, Director of IT Services Interwest Consulting Group 15140 Transistor Lane Huntington Beach, CA 92649 Phone: 714.676.8311 Email: mahmed@interwestgrp.com LOCATION OF MAIN INTERWEST OFFICE (SOUTHERN CALIFORNIA) Interwest Consulting Group 15140 Transistor Lane Huntington Beach, CA 92649 Phone: 714.899.9039 LOCATION OF INTERWEST OFFICE SERVING THE CITY OF LA QUINTA Interwest Consulting Group 431 S. Palm Canyon Drive, Suite 200 Palm Springs, CA 92262 Phone: 760.417.4329 Page 2 431 S. PALM CANYON DRIVE, SUITE 200 ● PALM SPRINGS, CA 92262 ● TEL. 760.417.4329 ● www.interwestgrp.com VALIDITY STATEMENT All information and pricing provided in our proposal is valid for at least ninety (90) days from proposal due date. CONFLICT OF INTEREST STATEMENT The individuals we propose are free from any conflict of interest that would limit them from providing the proposed services to the City of La Quinta. STATEMENT OF SIGNATURE AUTHORITY As an Officer of Interwest Consulting Group, I am authorized to execute legal documents on behalf of the Company, and to bind the Company to the terms and conditions of this proposal and the City’s RFP. Interwest agrees to all RFP conditions, instructions, descriptions and specifications. We appreciate this opportunity to demonstrate our qualifications to provide IT management services to the City of La Quinta. Please do not hesitate to contact us for any reason. Sincerely, Mike Kashiwagi, PE Chief Operations Officer Interwest Consulting Group, Inc. Page 3 B. Firm Background and Experience INTERWEST’S QUALIFICATIONS TO PROVIDE IT SERVICES Founded in 2002 by individuals with a passion and focus for serving municipalities and government agencies across the Western United States, Interwest Consulting Group delivers high quality consulting services to more than 200 cities, counties, special districts and state agencies. We currently have more than 400 employees serving our municipal clients. We concentrate on attracting, training and retaining highly experienced technical staff, furnishing them with the tools and structure necessary to deliver successful services to our clients. Interwest specializes in providing a variety of services, including IT, GIS, public works, city engineering and building and safety. Our business model is built on simple yet vital customer service principles— offer thorough, quality and timely services. We are dedicated to forming a partnership with our clients by supplying a team of professionals to deliver a complete suite of technology solutions. Interwest has current experience serving as full-service IT staff to California public agencies that is directly applicable to the proposed engagement for the City of La Quinta. We have been providing on-site IT services to public agencies since 2004. Focusing solely on public agencies has given our team experience with many of the software applications and network that the City has in place. Our team is prepared to work with the City’s existing software infrastructure and to provide our own Help Desk Software and Network Monitoring Tools if needed, in consultation with City management. Interwest understands the value of regular audits and evaluations of the systems in place. Our team provides detailed reports explaining the audit results, recommendations for changes and suggestions on how to undertake suggested changes within each budget cycle. IT SERVICES EXPERIENCE Our team has experience providing IT Services in the following areas: Desktop Environments Interwest IT has experience in a range of software needed to support desktop computers, applications and connectivity including both physical and VM. Desktop Windows XP, Windows 7, Windows 8, Windows 10 Hardware All models of Dell and HP desktops/ laptops, Panasonic Toughbooks, iPads and Tablet PCs. Wireless Connectivity Support public and private Wi-Fi networks Microsoft Office Microsoft Office 2003/2007/2010/2013 Adobe Acrobat 9/X/XI/DC, Adobe Reader, Adobe Flash Application/ Database Casselle Clarity, SAGE ACT Customer Management, Microsoft Access Page 4 Server Configuration Interwest IT has experience in server administration and configuration to ensure your agency’s servers are performing at optimal levels. GIS Interwest’s GIS team has installed and configured ArcGIS Server designed and implemented GIS geodatabases in SQL and oracle, deployed custom web map applications, set up and supported ArcGIS Online. Our team also has extensive experience in data creation and editing within a GIS for Server since its first release in 2004. Domain Controllers Microsoft Active Directory Infrastructure 2003, 2008, 2008 R2, 2012 Group Policy/DNS/DHCP Exchange Microsoft Windows 2008 R2 running Exchange 2007, large scale systems of more than 700 mailboxes with multiple databases, legal retention and public information requests, unified messaging hub transports, clustered mail services, migration to Exchange 2010 and 2013, virtualized Exchange services Finance SunGard Naviline, SunGard ONESolution, E-Business Suite Financials SharePoint Microsoft SharePoint 2010, Custom Builds, Templates, Workflow Print and File Servers Windows File Management 2003, 2008, HP Storage Area Network, Net-App Storage Solutions VMware VMware administration. Interwest is a VMware business partner Infrastructure Interwest IT has experience in a full range of network infrastructure to ensure your agency is connected with superior performance. Networking CISCO switches: SF 102-24 10/100, 2960, 3750, ATP Cat.5E Patch Panels, Routers, Wireless infrastructure/access points, Site-to- site VPN access, multicasting and multiple VLANS, multiple subnets, routers, ASA 5520 with IPS, CISCO servers, CISCO e911 Print Services Interwest IT has supported all of the brands of copiers and scanners listed below. Hardware HP Printers, Cannon Copiers, Xerox Scanners/ Copiers HP Plotters, Fujitsu scanners, Personal/Desk Printers, Leased, Networked Page 5 Remote Access Interwest IT has deployed many different tools that support remote access for assisting users with day- to-day hardware/software troubleshooting and providing server administration. Applications LogMeIn, GoToMeeting, Microsoft Remote Desktop, Altiris, KACE, and Citrix Phone Services Interwest IT has implemented and maintained both analog and VoIP phone systems including call center and voicemail systems. Analog Services HP PBX, NEC NEAX 2000 IPS, Voicemail System, 350+ Lines, 800/Toll Free number Support, Desktop Phones, Wireless Headsets VoIP Services Communications Manager 8.5, IPCC 4.x & 7.x, Call monitoring and recording, IP Communicator, Unity 5.x for voicemail Synapps, & SA alert, public/private hot spot access, Cisco VoIP phones, Conference Phones, IVR Routing Network Protection Services Interwest IT maintains top security measures to protect your technology investments in data and hardware. Firewalls Barracuda SPAM Firewalls, Web Filters, Cisco firewall Products, Juniper Firewall Products SQL Services Interwest IT has a diverse set of skills in database development, maintenance and reporting. SQL Services Windows Server 2008 R2, SQL 2005, SQL 2008, SQL 2008 R2, SQL 2012, SQL 2016, SQL integrations or Ticketing with updates and versioning, SQL Reports, Esri/GIS database integration. Email / Communications Services Interwest has an extensive knowledge in email communication tools, including desktop email, webmail and smart phone connections. Exchange Microsoft Windows 2008 R2 running Exchange 2007, large scale systems of more than 200 mailboxes with multiple databases, legal retention and public information requests, unified messaging hub transports, clustered mail services, migration to Exchange 2010 and 2013, virtualized Exchange services Mobile Devices Exchange ActiveSync, iOS, Android, and Windows Integration Page 6 Surveillance Camera System Interwest has the necessary experience to support surveillance camera systems. Hardware Cisco Switches and Routers Training Interwest’s IT team has attended training on surveillance systems Other Services Interwest IT has experience configuring backups for local servers and day-to-day monitoring using Symantec Backup Exec as well as several other backup services. Interwest has many additional skills including file management, SharePoint implementation and GIS Services. Public Safety Intergraph, Sun Ridge RIMS, RSA Software, Crossroads, Net Motion, custom carrier based Access Point Name (APN) configurations, CLETS, custom public crime viewer applications Enterprise & Utility Software Tyler Technologies Munis, Tyler Technologies Eden, Tyler Technologies Incode, Accela, CityWorks SunGard, iWater, MaintStar, Lucity Backup Services Dell Backup Utility (Powervault Tape Library), Symantec Backup Exec Management/Support, Windows Server Backup Software, On-Site and Off-site management, Rotation of tapes, Scheduled Backups and Redundancy SharePoint Microsoft SharePoint 2010, 2013, 2016, Custom Builds, Templates, Workflow File Servers Windows File Management 2003, 2008, 2008 R2, HP Storage Area Network, Net-App Storage Solutions GIS Services Full GIS services from desktop map tools to online map services. Esri ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, ArcGIS Server, SDE/SQL integration Mobile Devices Exchange ActiveSync, iOS, Android, and Windows Integration, GIS field data collection Web Website development, administration, intranet, custom web applications, reporting PARTNERSHIPS Interwest partners with the following technology companies: Page 7 RESPONSES TO RFP ITEMS REQUESTED Below, we include concise response to each of the items requested in the RFP for Section B. 1) Number of years in business Founded in 2002, Interwest Consulting Group has been in business for 17 years. 2) Taxpayer identification number Interwest Consulting Group’s taxpayer identification number is 73-1630909. 3) Number of years working with government agencies Interwest Consulting Group has worked with government agencies from our Company’s inception in 2002 (17 years). 4) Resumes of the project manager and key personnel who will be responsible for performance of any contract resulting from this RFP We propose the following Interwest IT staff to provide these services to the City of La Quinta. • Mohammad Ahmed Project Manager | IT Director • Patrick Lopez Senior IT Analyst • Cesar Vazquez IT Analyst • Samuel Humdy IT Analyst • Hector Martinez IT Network Engineer • Zack Stigall IT Network Engineer The Interwest IT staff who are anticipated to provide regular on-site services to the City of La Quinta are Patrick Lopez (Senior IT Analyst), Cesar Vazquez (IT Analyst), Samuel Humdy (IT Analyst) and Hector Martinez (IT Network Engineer). The IT Analysts will be assigned for on- site services in consultation with the City, with those not assigned at any given time serving in backup role. Project Manager Mohammad Ahmed will provide services on-site or off-site, as needed. IT Network Engineer Zack Stigall will provide backup services. Below, we provide capsule biographies for each of the staff proposed for this project. Complete resumes are included at the end of this section. Mohammad Ahmed PROJECT MANAGER Interwest’s IT Director, Mohammad has 13 years of experience in the IT industry, serving both as a City employee and a consultant. Mohammad has served as the IT Manager on projects for the City of Bell, the City of San Juan Capistrano, the San Joaquin Regional Rail Commission (SJRRC), and the City of Wildomar. On these projects, Mohammad has been responsible for overseeing Page 8 day-to-day IT operations and managing IT projects. He has also served as the Accela Project Manager for the City of Eastvale, where he is responsible for coordinating migration from ELMS to Accela permit and asset management software to ensure a seamless move between platforms, customizing Accela to meet the City’s needs, integrating with GIS, and coordinating ongoing support efforts to troubleshoot issues and apply software updates. Mohammad is certified as a Cisco Certified Network Associate (CCNA); a Citrix Certified Administrator (CCA); a Microsoft Certified Professional +; and a Microsoft Certified System Engineer (MCSE). Patrick Lopez SENIOR IT ANALYST Patrick has more than 10 years of IT project and solutions experience, with an additional 7 years of experience in public sector enterprise application support, including managing, planning, and delivering application and technical services, including implementation, configuration, upgrades, troubleshooting, customer service, issue resolution, testing and training. He has worked extensively with technical and non-technical directors, clients and team members to implement clients’ technology vision and initiatives. Prior to joining Interwest, Patrick provided on-site and remote services to a host of clients, including the City of Lake Forest, where he spent more than 4 years as the on-site Technical Lead for Enterprise Applications and Desktop Support. Patrick managed Level 1 enterprise application support - desktop, mobile devices, server and network Infrastructure support and troubleshooting for enterprise applications; led technical workstream for enterprise application implementation and upgrade projects including EnerGov (Land Management System), Class (Recreation Management), Fund Balance (ERP), and SIRE (Agenda Management). He supported various desktop, server, network, and other infrastructure projects including virtual application and database server setup, operating system upgrades, productivity application installation, wireless access setup for City staff and public access, computer lab setup for training and for public use, and City’s PC, laptop, mobile and device upgrade, upgrade and administration of SAN storage, replacement of Cisco switches and DMZ switches, and replaced out of warranty Dell servers and installed ESXI 5.5. Cesar Vazquez IT ANALYST Cesar has more than 8 years of IT experience providing application and network support. He has a great deal of experience managing installation and upgrade projects for our clients. He has migrated clients to a VoIP phone system, including setting up user’s office phones, forwards, and cell phones. He has installed and maintained software platforms such as Tyler Technologies Eden, Trend Micro Enterprise & Sophos Enterprise Anti-Virus, Server Acronis Backup, Norton Backup Exec & Safe Copy Cloud Backup, SonicWall and WatchGuard. He has managed Windows server and client installations, and configured virtual machines to test new software installations prior to client deployment. Cesar is CompTIA A+ Certified and Internet (MCP+I) Certified. His recent experience working with public sector Southern California clients includes serving as an IT Analyst for the Cities of Eastvale and Bell. Page 9 Samuel Humdy IT ANALYST Samuel has provided services as a Field Technician, Surveillance Technician, Network Technician and IT Specialist for more than 13 years. Since joining Interwest in 2018, he has provided IT services to multiple clients, including the City of Bell and the City of Rosemead. Samuel previously served the United States Army as an IT Specialist, providing daily hardware and software technical support for computer and communications hardware, software and equipment, and as an IS Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity. Samuel previously served as a Network Technician for a private IT services firm, installing network configurations, testing and configuring software, troubleshooting network-related issues, repairing hardware and peripheral devices, and ensuring drivers and security software was properly installed on employee computers. He also has experience installing and maintaining closed circuit DVR systems, implementing and maintaining hardware firewalls, and implementing Dynamic Host Control Protocol (DHCP) servers. Hector Martinez IT NETWORK ENGINEER With more than 16 years of IT support experience, Hector is an experienced team leader committed to developing collaborative relationships with clients. His responsibilities and duties have included Police CAD Systems Administrator, Financial Software Systems Administrator, Accela Administrator, Network Engineer, Technical Specialist and Help Desk Consultant. Hector’s recent experience working with public sector Southern California clients includes serving as an IT Network Engineer for the City of Rosemead. Zack Stigall IT NETWORK ENGINEER Zack is a strong IT leader with over 17 years of experience in IT consulting and project management. He has a proven ability to translate business needs into technology requirements that support client’s business objectives. He excels in supporting network and systems infrastructure. Prior to joining Interwest’s IT team, Zack served as a Senior Systems Engineer and Project Engineer for more than 10 years with Synoptek, where his projects included serving as Lead Engineer for the Cities of Lake Forest, Seal Beach and San Juan Capistrano. Prior to that, Zack was a Field Network Engineer and Project Manager for The GDR Group. Zack is certified as a Microsoft Certified Professional (MCP); an A+ Certified Service Technician; and a Certified SCADA Security Architect (CSSA). - - - - - - - Interwest’s Director of IT Services, Mohammad Ahmed, is the proposed Project Manager for this engagement to the City of La Quinta. Mohammad directs and assigns Interwest’s IT staff, and will also act as an interface between City management and Interwest IT staff, if needed. Page 10 Should the City of La Quinta require additional assistance to expedite or supplement the requested services, Interwest has additional qualified IT staff who could be assigned to perform specific tasks or provide assistance as needed, at the City’s request. Resumes for our proposed Project Manager and key personnel have been provided at the end of Section B. 5) Firm ownership and, if incorporated, the state in which the firm is incorporated and the date of incorporation Interwest Consulting Group’s ownership is 85% by founder, CEO and President Terry Rodrigue and 15% by an Employee Stock Ownership Program (ESOP). The Company was incorporated in the State of Colorado on March 12, 2002. Interwest is licensed to provide services in California. 6) If the firm is a subsidiary of a parent company, identify the parent company Interwest Consulting Group is not a subsidiary of a parent company. Page 11 INTERWEST CONSULTING GROUP www.interwestgrp.com Mohammad Ahmed Project Manager | IT Director Mohammad has 14 years of experience in the IT industry, serving both as a City employee and a consultant. His experience spans from daily technical issues and analysis to large project management related tasks. He has shown to be a valuable asset and wealth of knowledge to our clients. He approaches every project showcasing his technical skills. Mohammed is continually updating his skill set through various training programs and seminars to stay current with the technologies needed to serve our clients. Staff, council and management can always depend on Mohammad to deliver and complete any task given to him. PROJECT SPECIFIC EXPERIENCE IT Manager 2016-Present Tahoe Transportation District Responsible for overseeing the day-to-day IT Operations and managing IT projects. Provides server support and camera system support. Provides vendor management and coordination for the District’s ISP, phone and A/V vendors. Accela Project Manager 2015-Present City of Eastvale Coordinated migration from ELMS to Accela permit and asset management software. Responsible for coordinating with City staff to ensure a seamless move between platforms, customizing Accela to meet the City’s needs, integrating with GIS, and coordinating ongoing support efforts to troubleshoot issues and apply software updates. IT Manager 2014-Present City of Bell Mohammad serves as the IT Manager for the City of Bell. He is responsible for coordinating services between software and hardware vendors and developing an IT Strategic Plan. Mohammad led the implementation of the City’s migration to a VOIP phone system and implemented a city-wide intranet using SharePoint. IT Manager 2011-Present San Joaquin Regional Rail Commission (SJRRC) As an IT Lead Mohammad oversees the IT Department for SJRRC. He provides client services that include Project Management, Vendor Management, and Budget- Planning. Mohammad led multiple projects like Public Wi-Fi Hotspot, SJRRC Backup Integration, Software Implementation of Sage Customer Management Software, and upgrading SJRRC Internet. Mohammad also helps coordinate Interwest’s Helpdesk with SJRRC in scheduling desktop projects. Mohammad was responsible for the Commission’s move to E-ticketing, implementation of Air Watch, and migration to Microsoft Exchange Online. IT Manager 2009-Present City of Wildomar Installed and setup a fully functional IT environment including desktops, printers, email, and a Citrix Server. Currently we maintain 20 Desktops and interact with council, respond to requests for procurement and help with any IT related tasks. Responsible for the Network design and A/V redesign in the new City Hall Chambers. EXPERTISE Citrix XEN APP Citrix XEN Server Windows Servers Blackberry Enterprise Server SharePoint CISCO/SONICWALL Routers/Firewalls Windows Active Directory Barracuda Spam, Symantec Backup/AV/Altiris EXPERIENCE With Interwest: 11 Years Other Firms: 3 Years EDUCATION Strategic Management California State University Sacramento, CA REGISTRATIONS CERTIFICATIONS Cisco Certified Network Associate (CCNA) CCA (Citrix Certified Administrator) Microsoft Certified Professional + Microsoft Certified System Engineer (MCSE) Page 12 INTERWEST CONSULTING GROUP www.interwestgrp.com IT Manager 2014-Present Solano County Transit (SolTrans) Responsible for the AVL System implementation displaying live bus status. Implemented a new phone system and server room network design at the maintenance facility. Contract Information Technology Analyst 2007-2014 City of Elk Grove Contract IT Analyst 2003-2007 City of Elk Grove IT Technician Responsible for designing, implementing and maintaining the city’s network and infrastructure and managing Sacramento County Parcel Viewer migration, 20+ server farm, Helpdesk infrastructure, BES/Smartphone interfaces, remote (Citrix) infrastructure, point of contact for A/V integration, project manager for IBM AS400 Database in a ASP environment, design and implement Document Management System with .NET technology, manage multiple IT employees, intranet system using SharePoint technologies, assist and oversee budget process, EOC (emergency ops coordinator) 2nd in command for Technology/Communication Coordinator, managed implementation of Cisco Call Manager/Unified Messaging throughout three campus buildings. Sample of Technical Expertise Network Hardware/Appliances Cisco ASA Firewall Cisco and HP Routers and Switches Microsoft ISA Firewall Sonicwall CAT 5, 6 Crimping, Installation, Testing Singlemode and Multimode Fiber Testing Operating Systems Microsoft Windows Server 2008 R2, 2008, 2003, 2000 Microsoft Windows 10, 8, 7, Vista, XP, 2000, 98 Apple OS 6 – 10.7 Linux (Red Hat, Fedora, Ubuntu) Server Applications Microsoft Exchange Server 2010, 2007, 2003 Microsoft SQL Server 2008 R2, 2008, 2005, 2000 MySQL Microsoft Internet Information Services (IIS) Microsoft SharePoint 2010 Citrix XenApp Microsoft Terminal Services Veritas/Symantec Backup Exec Microsoft Data Protection Manager Symantec Endpoint Protection Multiple virus and spyware enterprise protection suites Altiris/Symantec Deployment Console WSUS Applications Microsoft Office 365 Microsoft Office 2016, 2013, 2010, 2007, 2003, 2000, 97 Microsoft Project Microsoft Visio Adobe Acrobat Professional VMware Veeam Backup for VMware Page 13 INTERWEST CONSULTING GROUP www.interwestgrp.com Patrick Lopez Senior IT Analyst Patrick has more than 10 years of IT project and solutions experience, with an additional 7 years of experience in public sector enterprise application support, including managing, planning, and delivering application and technical services, including implementation, configuration, upgrades, troubleshooting, customer service, issue resolution, testing and training. Patrick has worked extensively with technical and non-technical directors, clients and team members to implement clients’ technology vision and initiatives. PROJECT SPECIFIC EXPERIENCE Senior IT Analyst 2019-Present Interwest Consulting Group Patrick provides a broad range of IT services to Interwest’s Southern California clients. Desktop/Service Desk Specialist 2010-2019 ConvergeOne | Ontario, CA Patrick provided on-site and remote services to a host of clients, including: CITY OF LAKE FOREST: 4+ years of on-site Technical Lead - Enterprise Application/ Desktop Support for City of Lake Forest. Patrick managed Level 1 enterprise application support - desktop, mobile devices, server and network Infrastructure support and troubleshooting for enterprise applications; led technical workstream for enterprise application implementation and upgrade projects including EnerGov (Land Management System), Class (Recreation Management), Fund Balance (ERP), and SIRE (Agenda Management); After transition from Project implementation, became the main point of contact for the City staff to support enterprise applications, upgrades, testing, and onboarding; Also supported various desktop, server, network, and other infrastructure projects including virtual application and database server setup, operating system upgrades, productivity application installation, wireless access setup for City staff and public access, computer lab setup for training and for public use, and City’s PC, laptop, mobile and device upgrade, upgrade and administration of SAN storage, replacement of Cisco switches and DMZ switches, and replaced out of warranty Dell servers and installed ESXI 5.5 SAN BERNARDINO ASSOCIATED GOVERNMENTS (SanBAG): Patrick provided on-site support for SanBAG managed network, hardware such as PCs, laptops and printers, and application troubleshooting for end-users. In his time with ConvergeOne, Patrick also provided significant services to private sector clients, including on-site support managing network and office equipment, and providing remote support to resolve application and technical issues for Vinculum; providing on-site and remote support for managed applications such as AutoCad, and management services for network connectivity (VPN for remote users) and broadband connectivity for Southland Industries; providing on-site support for Parkhouse Tire, managing thin clients, applications and network/wireless connectivity; providing on-site support managing back office users and applications for Pacific Premier Bank; and providing on-site support for LA Financial Credit Union, managing back office users and applications. EXPERTISE Windows Active Directory / Exchange / MS SQL 2005, 2012 / Windows server 2008, 2012 / Cisco Meraki switch / Meraki MDM software / Meraki switches and AP’s / Cisco desktop Agent / ESXI, VMware, VSphere client / Citrix environment / Backup Exec 2010 / DLT backup library / Cisco WebEx / Cisco Jabber / Toshiba Phone system / GFI mail archive / Symantec Ghost / Trend Micro Antivirus / Kaseya / Labtech / Outlook 2007, 2010 / Adobe DC / iOS (iPad, iPhone) / Microsoft Surface / Dropbox / Deep Freeze PUBLIC SECTOR APPLICATIONS Energov (Permitting and Land Management / Class (Recreation Management) / Documentum (Enterprise Content Management) / SIRE (Agenda Workflow Management) / Fund Balance (ERP) / Eden (ERP) / CivicPlus (Website) / ArcGIS (Mapping) / BlueBeam / Contract Assistant v53 / ArborPro / Axis Camera (Security Cameras)/ Calsense EXPERIENCE With Interwest: Joined 2019 Other Firms: 17 Years EDUCATION Fire Technology, Mt. San Antonio College Walnut, CA REGISTRATIONS CERTIFICATIONS CCNA (Cisco Certified Network Associate) Chaffey Community College Rancho Cucamonga, CA A+ Certification Computer Education Institute Los Angeles, CA Microsoft Certified System Engineer (MCSE) Computer Education Institute Los Angeles, CA Page 14 INTERWEST CONSULTING GROUP www.interwestgrp.com IT Support Analyst 2005-2009 Source Refrigeration & HVAC, Inc. | Anaheim, CA Patrick managed network applications such as Citrix, AutoCad, Lotus Notes and Ghost imaging software. He managed mobile/broadband connection for remote users and PC/laptop roll out, and supported on-site and remote users (outside of California). Desktop Support Analyst 2005 Walt Disney Studios | Burbank, CA Patrick provided 1st and 2nd level support for users located at the Walt Disney Studios in Burbank. He installed and configured new hardware/software, and managed Blackberry remote access for employees who traveled frequently. Automation Support (CBNA West) 2003-2004 Citibank | Glendale, CA Patrick provided Helpdesk, Desktop, and Server support for back office users, including off-site users. He also served a testing liaison for upgrades on Citibank infrastructure and issue reporting. Programmer Analyst / Information Services 2003 University of Irvine College of Medicine | Anaheim, CA Patrick provided Helpdesk/Desktop support for all employees (University and Hospital) and rolled out new PCs with new Dell workstation on XP operating system. He built, installed and configured PCs, and upgraded switch token cards to Ethernet cards. Page 15 INTERWEST CONSULTING GROUP www.interwestgrp.com Cesar Vazquez IT Analyst Cesar brings more than 9 years of IT experience providing application and network support both remotely and in person. Cesar manages installation and upgrade projects, quickly resolving any issues to ensure a smooth transition. PROJECT SPECIFIC EXPERIENCE IT Analyst 2015-Present City of Eastvale • Migrated the City to VoIP phone system, setup users phones, forwards, cell phones. IT Analyst 2015-Present City of Bell • Migrated the City to VoIP phone system, setup users phones, forwards, cell phones. • Install, upgrade, and provide support for Sun Ridge RIMS software. • New mobile device terminal (MDT) configuration using Netmotion and RSA authentication through AT&T Access Point Name (APN) connection. • Configure and manage BOSS/ALPR camera system for PD. • Phone system upgrade from traditional PBX to Jive Hosted solution for entire city including PD and Parks. IT Analyst 2015-Present City of Wildomar • Install, upgrade, and provide support for Tyler Technologies Eden software. Network Administrator 2012-2015 Wanaport, Inc. • Installed & managed Trend Micro Enterprise & Sophos Enterprise Anti-Virus • Installed & maintained Server Acronis Backup, Norton Backup Exec & Safe Copy Cloud Backup • Installed & configured office’s SonicWall, WatchGuard & HP Devices • Installed & configured Ruckus Aps, NAS, Network printers, Camera DVR & other equipment • Managed projects for client upgrades & changes • Managed Windows Server 2008, Windows XP, Windows 7 & MAC OS. • Managed Active Directory, Exchange, Files Servers & Print Servers • Managed Hosted Emails using GoDaddy, Cbeyond & Sherweb • Worked with clients onsite & remotely using level Platform, LogMeIn, GoToAssist & others • Created & Configured Virtual Machines for testing of new software before deploying to client • Used Experience of networking, PC Repair & Customer service to quickly resolve all client incidents Help Desk Analyst 2011-2012 Taco Bell Corporate • Provided support to order confirmation Board • Provided support for operational procedures to Managers • Configured Static IP Addresses for networked devices • Assisted onsite technicians with POS installations EXPERTISE Microsoft Office Microsoft Windows SonicWall Tyler Technologies Eden EXPERIENCE With Interwest: 4 years Other Firms: 5 Years EDUCATION Bachelor’s Degree Network & Communication Management DeVry University Pomona, CA CERTIFICATIONS CompTIA A+ Certified Internet (MCP+I) Certified Page 16 INTERWEST CONSULTING GROUP www.interwestgrp.com Internet Support Engineer 2010-2011 Dataframe I.T. Consulting • Provided technical support managing Internet, VoIP and TV for home communities • Worked with home owners installing & configuring wireless routers & VoIP phones • Provided technical support to hospital personnel on computer & printer related issues Sample of Technical Expertise Network Hardware/Appliances Backup/AV CAT 5, 6 Crimping, Installation, Testing Cisco and HP Routers and Switches Cisco Call Manager Cisco/SonicWALL Routers/Firewalls SonicWALL Operating Systems Microsoft Windows Microsoft Windows Server 2003 Network Software/Protocols Windows Active Directory Server Applications Citrix xEN App Microsoft Exchange Server Microsoft Terminal Services Symantec Backup Exec 2010 Symantec Endpoint Protection Ubuntu/Debian Linux Applications Adobe Professional Edition Google Apps for Work Microsoft Office Microsoft Office 365 Salesforce CRM VMWare Desktop Windows RoboCopy Backup Scripting Windows scripting Page 17 INTERWEST CONSULTING GROUP www.interwestgrp.com Samuel Humdy IT Analyst Samuel has provided services as a Field Technician, Surveillance Technician, Network Technician and IT Specialist for more than 13 years. Since joining Interwest in 2018, he has provided IT services to multiple clients. Samuel previously served the United States Army as an IT Specialist, providing daily hardware and software technical support for computer and communications hardware, software and equipment, and as an IS Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity. Samuel previously served as a Network Technician for a private IT services firm, installing network configurations, testing and configuring software, troubleshooting network- related issues, repairing hardware and peripheral devices, and ensuring drivers and security software was properly installed on employee computers. He also has experience installing and maintaining closed circuit DVR systems, implementing and maintaining hardware firewalls, and implementing Dynamic Host Control Protocol (DHCP) servers. PROJECT SPECIFIC EXPERIENCE IT Analyst 2018- Present Interwest Consulting Group Samuel provides IT services to multiple Interwest clients, including the City of Bell and the City of Rosemead. IT Specialist 2016-2018 United States Army | Los Angeles, CA • Provide daily hardware and software technical support for computer and communications hardware, software and equipment created with BMC remedy trouble ticket software. • Information Systems Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity. • Manage ongoing hardware and software issues, including dissemination of unclassified and classified information. Network Technician 2017-2018 Caltronics | Irvine, CA • Install network configurations, testing and configuring software; create scan folders on all servers; troubleshoot all network-related issues; repair hardware and peripheral devices; ensure drivers/security software is properly installed on employee computers Gaming Commission Surveillance Technician 2014-2015 Pechanga Band of Luiseno Mission Indians | Temecula, CA • Provided technical support to the surveillance department; installed and repaired all security systems within the resort; installed and maintained closed circuit DVR systems Field Technician 2006-2014 • Charter Communications | Riverside, CA • Assisted in providing on-the-job training and mentoring to all installers and technicians; installed and maintained closed circuit DVR systems; completed residential and commercial installations; diagnosed and repaired multi-repeat trouble calls EXPERTISE Microsoft Office Suite (Word, Excel, PowerPoint) Symantec antivirus client setup Routing information protocol (RIP) configuration Enhanced interior gateway protocol (EIGRP) implementation Dynamic Host Control Protocol (DHCP) server configuration Router installation and configuration Hard drive imaging User account modification VoIP implementation Microsoft Exchange Server configuration DNS server setup EXPERIENCE With Interwest: 1 year Other Firms: 12 Years EDUCATION Associates – General Degree Riverside City College – Riverside, CA B.S. Information Technology (currently in process) Grand Canyon University – Online Page 18 INTERWEST CONSULTING GROUP www.interwestgrp.com Hector Martinez IT Network Engineer Hector brings more than 16 years of IT experience. Hector is an experienced team leader committed to developing collaborative relationships with clients. Hector has an excellent attention to detail and delivers results that surpass performance standards. PROJECT SPECIFIC EXPERIENCE Police CAD Systems Administrator 2015-Present City of Bell – Police Department Sun Ridge Systems RIMS – Installations, upgrades, Maintenance, and Technical support. Financial Software Systems Administrator 2015-Present City of Wildomar Tyler Technologies Eden Financial Software – Installations, Upgrades, Maintenance, Technical support, and adding users and permissions. Accela Administrator 2015-Present City of Eastvale Configure and maintain Accela permit and asset management software. Customize objects and fields. Create custom reports. Install updates. Integrate with GIS software. Provide first line technical support. Network Engineer 2006-2014 Network Consulting Group Configure and support Windows Server/SBS, SQL Server, and all Windows platforms. Install and support Dell Sonic WALL firewalls, switches, routers, and servers. Assist customers with RingCentral and Star2Star VoIP design and implementation. Design and support of VLANs, VPNs, LANs, WANs, and network security. Provide technical sales support for T1, MIS, MPLS, and VoIP services. Responsible for providing technical support and training of employees and vendors. Manage, configure and support Google Apps, office 365, and Salesforce CRM. Technical Specialist 2001-2006 Network Consulting Group Designed and maintained SQL Server databases. Monitor server performance and storage management. Developed and supported commission system for employees, vendors, and telecommunication carriers. Assisted customers with VPN, LAN, and WAN design, installation and support. Provided onsite and remote support for Windows server, desktop, application, and network devices. Help Desk Consultant 1999-2001 California State University, Fullerton International Education Department Improved and maintained website and supported letter request on Apache Web Server. Provided analysis and documentation related to office’s Access database. Assisted users, performed software updates, and maintained workstations and peripherals. IT Department Provided technical and software support to faculty, staff, and students. Supported Microsoft Office, SPSS, Informed Filler, Exchange Email. Configured Windows 9x/NT/2000, Dial-up Networking, and peripherals. EXPERTISE Hardware & Software Support Barracuda Spam & Virus Firewall Microsoft Exchange Microsoft Office Microsoft SharePoint Microsoft Windows Microsoft Windows Server Symantec Antivirus Symantec Encryption & Backup Salesforce CRM Google Apps JavaScript JQuery PHP CSS3 MySQL EXPERIENCE With Interwest: 3 Years Other Firms: 13 Years EDUCATION Bachelor’s Degree Computer Science California State University Fullerton Fullerton, California Page 19 INTERWEST CONSULTING GROUP www.interwestgrp.com Sample of Technical Expertise Network Hardware/Appliances Cisco ASA Firewall Cisco and HP Routers and Switches Microsoft ISA Firewall Sonicwall Backup/AV CAT 5, 6 Crimping, Installation, Testing Operating Systems Microsoft Windows Server 2008 R2, 2008, 2003, 2000 Microsoft Windows 7, Vista, XP, 2000, 98 Apple OS 6 – 10.7 Server Applications Microsoft Exchange Server 2010, 2007, 2003 Microsoft SQL Server 2008 R2, 2008, 2005, 2000 MySQL Microsoft Internet Information Services (IIS) Nod32 AV Symantec Backup Exec 2010 Applications Microsoft Office 2010, 2007, 2003, 2000, 97 Microsoft Office 365 Microsoft Project Microsoft Visio Adobe Acrobat Professional VMware Desktop Veeam Backup for VMware Goggle Apps for Work Salesforce CRM Page 20 INTERWEST CONSULTING GROUP www.interwestgrp.com Zack Stigall IT Network Engineer Zack is a strong IT leader with over 17 years of experience in IT consulting and project management. He has a proven ability to translate business needs into technology requirements that support client’s business objectives. He excels in supporting network and systems infrastructure. PROJECT SPECIFIC EXPERIENCE Network Engineer 2017-Present Interwest Consulting Group Network monitoring, technology audits, firewall and switch configurations. Senior Systems Engineer 2013-2017 Synoptek, Inc. • Client advisor and strategic leader for multiple clients • Architect network and systems from the ground up • Upgrades and migrations from minor replacements to full network and systems overhaul • Onboarding and auditing of new clients including full systems documentation Project Engineer 2007-2013 Synoptek, Inc. • Lead Engineer for Municipalities of Seal Beach, San Juan Capistrano and Lake Forest • Weekly/monthly meetings with clients to review SLAs, process improvement, project status, and prioritization • Responsible for proactively designing and implementing clients’ network and systems infrastructure • Responsible for all aspects of clients’ network, software, hardware, servers, workstations, switches, routers, firewalls, VPN cabling, etc. • Network Assessment and Documentation; Performing complete technology audits with regards to systems and network infrastructure, workflow and business process; Over 30 systems/network infrastructure audits performed • Highest point of escalation for reactive issues • Implementation and support of MDTs (Mobile Data Terminals) in the Police cars for the City of Seal Beach • Multiple Full scale start to finish VMware/SAN/HBA/ISCSI implementations with VLAN tagging and clustering, HA, DRS including snapshot/replay backup and offsite disaster recover strategies • Implementation and support of Citrix XenDesktop, XenApp, and VMware View VDI and application presentation solutions • Over 100 new servers built in 4 years to support various different applications, databases, services and other purposes • Exchange migrations including 5.5 to 2003, 2003 to 2007, 2007 to 2010, and multiple Exchange versions to Office 365 • Domain upgrades from NT to 2000, 2000 to 2003, 2003 to 2008, 2008 to 2012 EXPERTISE Hardware & Software Support Microsoft Exchange Microsoft Office Microsoft SharePoint Microsoft Windows Microsoft Windows Server Symantec Antivirus Symantec Encryption & Backup VMWare Azure EXPERIENCE With Interwest: since 2017 Other Firms: 17 Years EDUCATION Cuesta College San Luis Obispo, California REGISTRATIONS CERTIFICATIONS Microsoft Certified Professional (MCP) A+ Certified Service Technician Certified SCADA Security Architect (CSSA) Page 21 INTERWEST CONSULTING GROUP www.interwestgrp.com Field Network Engineer/Project Manager 2000-2007 The GDR Group, Inc. • Responsible for designing and implementation of clients network infrastructure and maintaining on a daily/weekly/monthly basis • Support clients according to their needs and budget, put maintenance agreements in place whether it be a certain number of hours per week/day on a break-fix basis, work with them towards a more proactive technology solution • Responsible for all aspects of the clients’ networks, software/ hardware, servers, workstations, switches, routers, firewalls, VPN, cabling, etc. • Network Assessment and Documentation • Led 5 Exchange migration projects with the smallest client consisting of 50 users. These projects included Exchange 5.5/2003, 2000/2003, 2003/2003 migrations • Project lead and participated in over 20 major network and Data center moves Sample of Technical Expertise Network Hardware/Appliances Barracuda SPAM Filter Barracuda Web Filter CAT 5, 6 Crimping, Installation, Testing Cisco and HP Routers and Switches Cisco ASA Firewall Microsoft ISA Firewall Sonicwall Operating Systems Microsoft Windows Server 2008 R2, 2008, 2003, 2000 Microsoft Windows 10, 8, 7, Vista, XP, 2000, 98 Apple OS 6 – 10.7 Linux (Red Hat, Fedora, Ubuntu) Server Applications Microsoft Exchange Server 2010, 2007, 2003 Microsoft SQL Server 2008 R2, 2008, 2005, 2000 MySQL Microsoft Internet Information Services (IIS) Microsoft SharePoint 2010 Citrix XenApp Microsoft Terminal Services Veritas/Symantec Backup Exec Microsoft Data Protection Manager Symantec Endpoint Protection Multiple virus and spyware enterprise protection suites Altiris/Symantec Deployment Console WSUS Applications Microsoft Office 365 Microsoft Office 2016, 2013, 2010, 2007, 2003, 2000, 97 Microsoft Project Microsoft Visio Adobe Acrobat Professional VMware Veeam Backup for VMware Page 22 C. References of California Government Agencies Interwest’s IT services team has extensive experience providing a range of IT services to comparable public sector clients. Below, we provide details for some of the municipalities to whom we have provided IT services similar to those proposed to the City of La Quinta. CITY OF LAGUNA NIGUEL | 2018 – PRESENT Interwest has provided comprehensive IT Services to the City of Laguna Niguel since March 2018. Our team provides routine services such as technical support, network maintenance, phone support and server maintenance. We are currently assisting the City with the purchase and implementation of Esri/GIS software. Interwest IT staff who have served the City of Laguna Niguel include Zack Stigall, Jerry Moore and Mohammad Ahmed. IT Services cover the following areas:  Help Desk Support  Network Maintenance  Server Maintenance  Desktop Administration  Security  Antivirus/Spyware and Spam filtering support  Software Support: Esri/GIS, CityWorks, TRAKiT, infraMap, MaintStar CITY OF WILDOMAR | 2008 – PRESENT The City of Wildomar entered cityhood in 2008 and needed the delivery of full-service IT. They had a small budget and large wish list of items they needed assistance with in starting their new City. Our staff set up a temporary City office with computer access for both on and off site staff. As new cities often have very tight initial budgets, our hosted remote access system allowed Wildomar to have their own network for a minimal cost. Our expertise in municipal operations allowed us to provide sound advice and key decisions to make sure the City of Wildomar could effectively serve the public. We established a sophisticated Citrix system that provides remote access to all of their off-site consultants. Desk space is a premium in Wildomar and this allowed them to save money in rent expense and expanded their flexibility to get work done in a non-traditional manner. Interwest provided design and implementation of a robust network. Interwest IT staff who have served the City of Wildomar include Hector Martinez, Zack Stigall and Mohammad Ahmed. Contact: Debbie Bell Deputy City Manager City of Laguna Niguel 30111 Crown Valley Parkway Laguna Niguel, CA 92677 949.362.4386 dbell@cityoflagunaniguel.org Page 23 IT Services cover the following areas:  Network Maintenance  Server Maintenance  Desktop Administration  Mobile Device Maintenance  Miscellaneous Maintenance & Support Services  Security  Antivirus/Spyware and Spam filtering support  Budget and Planning  Disaster Recovery Services  VoIP Maintenance and Support  GIS Viewer and Data Management CITY OF EASTVALE | 2014 – PRESENT Interwest IT is providing full service technology support, directly managing the hardware, software and help desk for the City of Eastvale. This includes network, server and desktop resources, which ensures City staff are equipped with the tools necessary to meet the needs of Eastvale citizens. Our team is the functional administrator for the City’s enterprise software Accela and also provides GIS Services. Interwest IT staff who have served the City of Eastvale include Zack Stigall, Cesar Vazquez and Mohammad Ahmed. Our IT Services cover the following areas: • Network Maintenance • Server Maintenance • Desktop Administration • Mobile Device Maintenance • Miscellaneous Maintenance & Support Services • Security • Software Support • Antivirus/Spyware and Spam filtering support • Business Systems Analysis • Phone System Support Analog/VoIP • GIS Services Contact: Gary Nordquist City Manager City of Wildomar 23873 Clinton Keith Road Wildomar, CA 92595 951.677.7751 gnordquist@cityofwildomar.org Contact: Michele Nissen City Manager (former) City of Eastvale 12363 Limonite Ave, Suite 910 Eastvale, CA 91752 951.736.2371 michele.nissen@coronaca.gov Page 24 CITY OF ROSEMEAD | 2017 – PRESENT Interwest has provided comprehensive IT Services to the City of Rosemead since January 2017. Our team provides routine services such as technical support, network maintenance, phone support and server maintenance as well as supporting the City’s Enterprise software, Accela. Interwest IT staff who have served the City of Rosemead include Hector Martinez and Mohammad Ahmed. IT Services cover the following areas:  Help Desk Support  Network Maintenance  Server Maintenance  Desktop Administration  Security  Enterprise Software Support: Accela  Antivirus/Spyware and Spam filtering support  Police Department Support CITY OF SAN JUAN CAPISTRANO | 2017 – PRESENT Interwest has provided comprehensive IT Services to the City of San Juan Capistrano since October 2017. Our team provides routine services such as technical support, network maintenance, phone support and server maintenance. Our team is currently in the process of assisting the City with the purchase and implementation of Esri/GIS software. Interwest IT staff who have served the City of San Juan Capistrano include Jerry Moore, Alex Pajor and Mohammad Ahmed. IT Services cover the following areas:  Help Desk Support  Network Maintenance  Server Maintenance  Desktop Administration  Security  Antivirus/Spyware and Spam filtering support  Software Support: Esri/GIS, CityWorks, TRAKiT, infraMap, MaintStar Contact: Jacob Green Assistant City Manager City of San Juan Capistrano 32400 Paseo Adelanto San Juan Capistrano, CA 92675 909.238.8536 jgreen@sanjuancapistrano.org Contact: Brad McKinney Assistant City Manager City of Rosemead 8838 East Valley Blvd Rosemead, CA 91770 626.569.2261 bmckinney@cityofrosemead.org Page 25 CITY OF BELL | 2014 – PRESENT Interwest IT transformed technology services at the City of Bell. Previously, staff had become accustomed to requests not being completed in a timely manner or sometimes not at all. Interwest provides timely and thorough resolutions to requests submitted to the City’s Help Desk. Interwest conducted an audit of the technology expenses and found several opportunities to save cost and improve performance. Our IT and Geographic Information System team provides support to all levels of the organization in every department. Interwest IT staff who have served the City of Bell include Hector Martinez, Cesar Vazquez and Mohammad Ahmed. IT Services cover the following areas:  Network Maintenance  Server Maintenance  Desktop Administration  Mobile Device Maintenance  Miscellaneous Maintenance & Support Services  Security  Software Support  Antivirus/Spyware and Spam filtering support  Development  Business Systems Analysis  Intranet support via Microsoft SharePoint  Police Mobile Computers  Phone System Support Analog/VOIP  GIS Services TOWN OF ATHERTON | 2011 – PRESENT Interwest’s IT Team met with officials at the Town of Atherton to review the Town’s IT budget. Our staff was able find opportunities for cost savings in a variety of areas. We developed a plan that included recommendations for:  Government Pricing  Consolidating certain platforms  Partnering with other local government agencies  Hardware replacement standards and processes  Voice Over IP RFQ development and vendor selection Interwest IT staff who have served the Town of Atherton include Jerry Moore and Mohammad Ahmed. Contact: Theresa DellaSanta City Clerk 91 Ashfield Road Atherton, CA 94027 650.752.0529 tdellasanta@ci.atherton.ca.us Contact: Allan Perdomo Parks Director City of Bell 6330 Pine Ave Bell, CA 90201 323.560.0410 aperdomo@cityofbell.org Page 26 CITY OF ROSEVILLE | 2015 – PRESENT ACCELA CUSTOMIZATION AND ADDRESS WORKFLOWS Interwest provides as-needed IT and GIS Services to the City of Roseville, including addressing workflows and customizing Accela. Interwest IT staff who have served the City of Roseville include Jerry Moore and Mohammad Ahmed. Addressing Workflows  The City had a need to provide addressing information to Cayenta, their Utility Billing software.  Interwest provided documentation, recommendations, and training on the addressing process and how to keep the GIS and Utility Billing software applications in sync. Customizing Accela  ACA Accela Citizen Access – Without customization, Accela allows anyone to schedule inspections in the public citizen application. Using the Expression Builder, Page Flow Editor tools, and JavaScript, Interwest customized the ACA page to use the City’s specific workflow to hide/show fields based on the values entered in previous fields. The application is now able to stop a user from entering a commercial inspection as those need to be requested in person saving City staff time contacting contractors to notify them of the need to come into the City to schedule it.  Deferred Interest Report – Some of the City’s fees, if not paid, begin incurring interest immediately. The City needed a report to show the fees and interest (if applicable) to allow the counter staff to calculate and print the interest owed, allowing better communication with citizens and contractors.  Fire Inspection Report and Mobile Printing – The City’s Fire Inspectors used to bring paper forms in triplicate to fire inspections. The form was filled out, signature recorded, a copy was given to the owner/resident, and the data from the form was then entered into the software when the inspector was back at the office. The Fire Inspectors now use Accela Mobile Office (AMO) on tablets when doing fire inspections. Interwest IT recreated the City’s paper form in Accela and added a customization to accept signatures. The inspectors now fill out the form in the field, get the signature directly on the tablet, and use mobile printers to print the form for the citizen/contractor. The information is synced back to Accela when the inspector returns to the office, saving the inspectors the time required to enter the data into the software and keep track of the paper signatures. If an inspection is failed, the reason for failure is carried over into the re-inspection and the time frame for re-inspection can be customized on the printed report. Contact: Joe Allen Mapping Supervisor 311 Vernon Street Roseville, CA 95678 916.774.5165 jallen@roseville.ca.us Page 27 D. Disclosure of Failed Contracts, Litigation or Investigations In the past five (5) years, Interwest Consulting Group has not had any significant contract failures, or civil or criminal litigation or investigation pending, which involves Interwest Consulting Group or in which Interwest Consulting Group was judged guilty or liable. E. Warranty/Guarantee of Work Product Pursuant to our proposal to provide IT Services to the City of La Quinta, Interwest warranties and guarantees the quality of our consulting services within the scope of the proposed services. At any time, should the City of La Quinta express an issue with the quality of the services provided, Interwest’s project management team, up to and including the Company owner, will consult with City management to determine the cause of the City’s concerns and determine a suitable remedy. Having provided services to municipalities for more than 17 years, Interwest has not been in any situation where our staff were found to be in default or a project concern was deemed irresolvable. F. Complimentary Services Because of the depth of our consultant bench and breadth of the services we offer, Interwest has the ability to provide a host of complimentary services that are outside of the scope of this project to provide IT Services, some of which are detailed below. Should the City require such services, we would consult with the City to determine a project scope of services and work plan. Project cost/prices would be determined on a not-to-exceed or a time-and- materials basis, depending on the City’s preferences and the type and scope of the project. GEOGRAPHIC INFORMATION SYSTEM (GIS) SERVICES Interwest’s GIS team has a broad range of skills to support the City of La Quinta’s GIS goals. Our GIS professionals work directly with the members of our IT staff to integrate and streamline GIS technologies to serve our public sector clients. Our areas of expertise include: GIS Data Development / Maintenance / Collection Providing GIS data services to municipalities is one of our core GIS services. Interwest’s GIS team currently maintains GIS databases for multiple municipalities throughout California. We are prepared to maintain the various datasets and geodatabases at the City of La Quinta, in accordance with your standards. Page 28 Expertise in WebGIS mapping applications Our team has worked with ArcGIS Enterprise (Server, Portal, DataStore), ArcGIS Online, Google Maps API, Google Earth and a number of third-party software applications including Geocortex and Digital Map Products to provide interactive mapping applications to our clients. We have created public-facing GIS viewers, internal GIS viewers, mobile applications for phones and tablets and intranet applications. We will work with the City of La Quinta to determine and recommend the best options for your workflow and unique user requirements. GIS Hosting Service for Local Government Interwest currently hosts GIS database and mapping services for multiple clients throughout California. Each of these customers accesses their respective WebGIS solutions through the ArcGIS Online platform. Backend database design, storage, and map publishing occurs within the Interwest ASP ArcGIS Server environment and is published to the corresponding client ArcGIS Online account. GIS Integration with 3rd Party Business Systems (Permitting, Asset Management, 911) Interwest has worked closely with clients to integrate GIS data, workflows, and solutions with a variety of local government business systems including: Accela, SunGard Naviline, SunGard ONESolution, EnerGov, TrakIT, Comcate, MaintStar, Tyler Eden, Tyler Munis, Maximo, Cartegraph, Intergraph, Versaterm, and Sunridge RIMS. GIS Assessment / Recommendations Our team has worked with multiple local government organizations throughout California to assess and recommend implementation tasks related to GIS data, software, system design, integration with third party systems, relationships with related agencies, and GIS skills. GIS Training and Outreach Interwest GIS staff has provided numerous training and outreach programs for client staff to assist in the deployment and use of GIS. This work helped to promote GIS as a common resource to help staff become more efficient in their daily work. Interwest also works with client GIS staff to mentor and help build their professional capability. ADDITIONAL COMPLIMENTARY SERVICES In addition to the specialized experience our team has gained by focusing solely on municipal clients, Interwest IT also has experience with: • City Council Agenda Staff Report Creation and automation of the routing process • Video Streaming and Recording of City Council Meetings • Open Data and transparent communication to citizens • Public Notification Request fulfilment and tracking Page 29 G. Subcontracting We do not propose any subcontractors to provide these services to the City of La Quinta. All proposed IT staff are employees of Interwest Consulting Group. Should the City request services outside the proposed Scope of Services that would require the use of a subcontractor, Interwest IT management will consult directly with City management to identify and retain an approved subcontractor to provide the requested services. Any such subcontractor would be managed by Interwest. H. Insurance Coverage and Indemnification We have reviewed RFP Attachment 4, Agreement for Contract Services. If Interwest is selected to provide these services to the City of La Quinta, we will provide the minimum insurance coverage and indemnification noted in Section 5.0, Insurance, and Section 6.0, Indemnification. I. Non-Collusion Affidavit Following this page, we have included a signed non-collusion affidavit executed by Interwest’s Chief Operations Officer. Page 30 Page 31 ATTACHMENT 1 Experience and Approach 1. How many technical employees does your firm employ? Interwest employs 22 technical staff, including our GIS personnel. 2. Does your firm have technical employees that are local to the Coachella Valley? Yes or No No. Our technical employees who provide services to Coachella Valley clients reside in Riverside County and other parts of the Inland Empire. 3. Does your company have a partnership with any major IT companies? i.e.., Cisco, Microsoft, Google Yes or No No, we do not partner with any major IT companies. Interwest is strictly a professional services company serving local governments and municipalities. 4. What industry certifications do your employees hold? Interwest IT professional staff shown below hold the following industry certifications. Mohammad Ahmed IT Manager Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Microsoft Certified Professional + Microsoft Certified System Engineer (MCSE) Patrick Lopez Senior IT Analyst Cisco Certified Network Associate (CCNA) CompTIA A+ Certification Microsoft Certified System Engineer (MCSE) Jerry Moore IT Network Engineer Microsoft Certified System Engineer (MCSE) Microsoft Certified Professional + Internet (MCP+I) CompTIA A+ Certified Service Technician Cisco Certified Network Associate (CCNA) Advanced Cisco Router Configuration Training Certified Ethical Hacker - Security Training Alvin Singh IT Analyst CompTIA A+ Certification Genetec - Security Center Omnicast Technical Certification Zack Stigall IT Network Engineer Microsoft Certified Professional (MCP) CompTIA A+ Certified Service Technician Certified SCADA Security Architect (CSSA) Cesar Vazquez IT Analyst CompTIA A+ Certification Microsoft Certified Professional + Internet (MCP+I) Page 32 5. Do you currently recommend that customers use any particular software that allows users to create a service ticket? Yes or No If Yes, what software, and is there a cost to the City? Yes. We currently use the Mojo Helpdesk ticketing system, a cloud-based ticketing system that we can integrate into the City’s infrastructure. There will be no cost to the City. 6. Do you currently recommend that customers use any software to track network and workstation performance/status? Yes or No If Yes, what software, and is there a cost to the City? We use a product called Pulseway to track network and workstation performance. This will be included in our services. There will be no cost to the City. 7. Do you currently recommend that customers use any software to track hardware and software inventory (including serial and licenses numbers)? Yes or No If Yes, what software, and is there a cost to the City? We utilize Microsoft SharePoint technologies for asset tracking. This will be included in our services. There will be no cost to the City. 8. Do you have Staff that specializes in special data base programs? Yes or No Yes. 9. Is your staff able to troubleshoot problems related to Microsoft SQL Server, versions 2000, 2008,2012, 2016? Yes or No Yes. 10. Is your staff able to do administration tasks on VMware vSphere 5.5? Yes or No Yes. 11. Is your staff able to do administration tasks on Cisco Meraki switches? Yes or No Yes. 12. Is your staff proficient with MX-100 firewalls? & AASA firewalls Yes. 13. If so, what administration tasks have been performed on the appliances? • Configure/Troubleshoot VLANs • Add new configuration for routes • Create NAT rules and allow traffic from internal to external • Configure DMZ • Troubleshoot security and packet loss Page 33 14. Is your staff able to troubleshoot problems with iPhones/iPads? Yes or No Yes. 15. Is your staff able to troubleshoot problems with copiers and scanners? Yes or No Yes. 16. Is your staff able to troubleshoot email issues with Microsoft 365? Yes or No Yes. 17. Is your staff able to perform administration/configuration tasks with a Mitel on-premise VoIP system? Yes or No If yes, what tasks has your staff performed? Yes. We have deployed new phone systems, configuring and troubleshooting Mitel system issues, and identify network vs. phone system issues. 18. Is your staff able to troubleshoot problems related to an electronic Geographic Information System (the City uses ESRI ArcServer and Desktop)? Yes or No If yes, please give some examples of how you assisted clients with identifying and resolving the problems. Yes. We have helped our clients to identify and resolve latency issues with ARC Serve SQL DB. We have also installed ESRI ARC Map and troubleshot instances on Arc Desktop. 19. Is your staff familiar with Nimble Storage products and able to perform configuration tasks and troubleshoot performance issues with SAN devices? Yes or No Yes. We have created storage LUNS and interfaced them to Virtual Host Servers. We also performed troubleshooting of network latency issues. 20. Does your firm have application developers on staff? Yes. 21. How many application developers/programmers does your firm employ? 3 employees. 22. Please list programming languages your staff is proficient with and years of experience developing applications in those languages? Interwest IT Software Network Engineer Ali Valehi has more than nine (9) years of professional programming experience primarily in Matlab, C++, Python, PHP/Perl, HTML, JavaScript, CSS, Latex and QGIS. Programming utilities include GitHub, AWS and Linux. Ali’s database experience includes MySQL and PostgreSQL. Ali developed a biochemical simulator in C++ (code: https://goo.gl/YgFTJs), and a biochemical rule interpreter in in Perl (code: https://goo.gl/VeHTpL). Interwest IT Network Engineer Jerry Moore has more than 20 years of programming experience in a range of programming languages including .net, ASP, Visual Basic and MySQL. Jerry Page 34 developed a custom tracking system for the UC Merced 2020 project using .net, which allows for tracking of plan review status, permit issuance, inspection requests and results, occupancy permits and a host of management tools. Jerry also developed a time tracking system using ASP and MySQL for enterprise-wide use that was able to export data for payroll use. He also used ASP and SQL Server to program an internet-capable system that stores and allows for City Clerk’s office (and general public) to electronically search for public documents. Jerry also designed an inventory control system using ASP, VB, and MS Access, and developed and published an Apple iPhone app that allows citizens to view their utility bill summary. 23. Please describe any custom application(s) your firm has developed that has solved a business problem by streamlining processes. If so, please describe what the problem was and how your application solved the issue and include the cost/time of the project. Interwest developed an Electronic Project Tracking (EPT) system to better assist Building Departments at local municipalities. This system is 100% customized to each local municipality’s Building Department. Using .net and Microsoft SQL, the EPT is designed to interface with other 3rd party systems. The EPT is cloud-based and works with mobile devices. The base EPT is designed to be used for project, inspection and permit tracking. 24. The City is looking to move our IT infrastructure and services to the next level using innovative and forward-thinking technology and solutions to accomplish this. Please describe either a custom application your firm developed or solution your firm implemented that provided a service in a unique way. Most cities are looking ways to leverage cloud technologies. Purchasing servers and storage devices are becoming less prevalent in this space. At Interwest, we are pro-cloud technologies. We have helped migrate clients to cloud services by leveraging existing technologies and developing cost-effective solutions. Recently, we helped migrate one of our clients to SharePoint File Services. They migrated their File Server to the cloud utilizing their current Office 365 licenses, which meant that they didn’t need to purchase new hardware and services to utilize cloud technologies. This is one way Interwest utilizes current client technologies and offers advice on how to better assist cities moving forward. 25. How many municipalities has your firm developed applications/solutions for? Please list the application developed and, if possible, a link to the application. Also, please include references for these projects. UC Merced 2020 Project – Project Tracking System The University of California, Merced is currently in the construction phase of a four-year ambitious project (UC Merced 2020) to nearly double its student body by 2020, a goal that requires a significant expansion of the existing campus and the rapid addition of 14 buildings and support infrastructure, including LEED Gold certified space. The innovative design/build/develop/maintain project delivery method that the University implemented has created some unique challenges for project delivery. The lead developer, Plenary Properties Merced (PPM), contracted with Interwest Consulting Group to develop and Page 35 implement a complete building department system to provide for robust plan review, permit issuance, and a building inspection tracking system for all fire and building components, as well as plan review and inspections for all utility systems. In order to work with the developer in achieving code compliant buildings in a timely manner while adjusting and remaining flexible to meet aggressive delivery targets, Interwest’s IT Group developed a custom tracking system specific to the UC Merced 2020 project which allows for tracking of plan review status, permit issuance, inspection requests and results, occupancy permits and a host of management tools. The custom tracking system is proprietary to UC Merced 2020 project personnel, and is not publicly accessible. The reference for this project is: •Michael McLeod, Associate Vice Chancellor UC Merced Tel: 209.228.4055 Email: mmcleod@ucmerced.edu Pechanga Band of Luiseño Indians – Building Safety Services The Pechanga Band of Luiseño Indians retained Interwest Consulting Group to provide Building Safety services as required for enforcement of Pechanga’s building laws and codes. Doing so required the development and establishment of a new Building Department. Interwest staff included Certified Building Officials, Certified Combination Building Inspectors, Permit Technicians, Licensed Structural and Civil Engineer Plans Examiners, and ICC Certified Plans Examiners. To support the new Building Department, Interwest IT staff met and worked with Pechanga staff to generate a list of Pechanga’s needs and concerns with regards to a project tracking system. After demonstrating the use and security of the Interwest Electronic Project Tracking system, which includes multiple options for two-factor authentication, modules for project and inspection tracking, permit issuance, file sharing and third-party inspection requests, we agreed to start using the system as-is to start tracking data and we committed to adjusting to the system to address Pechanga’s specific needs. Over the last few months, the Project Tracking system has been customized as requested. Review of these updates consists of applying the updates in a test environment before moving them to production. The reference for this project is: •Steve Bodmer, Pechanga Office of General Counsel Tel: 951.770.6171 E-mail: sbodmer@pechanga-nsn.gov 26.Does your firm develop applications for mobile devices? If so, what language do you use to develop these Apps? Please list references of recent/current projects. While Interwest IT developers have developed and released mobiles applications in the Amazon, Apple and Google (Android) app stores, as well the Amazon Alexa/Echo environment, our current focus has been on cloud-based applications that are accessible via both desktop Page 36 and mobile devices using a web browser. We believe this provides a more consistent user experience, as all client systems use and access the same versions of the application. 27. How many years of experience does your firm have in Mac OS App development? Please list application(s) developed and references for project. We do not provide Mac OS application development services. 28.What are the pros and cons of using open source code as opposed to creating the code completely in-house? Not all open source software is created equal, but there are many pros to using the right open source software, primarily the ability to save money and time, as open source software is free and can provide a ‘ready-made’ solution to a particular need. An additional and extremely valuable benefit of the right open source software is that it has been reviewed and tested by many developers, providing invaluable feedback and fixes. The primary con of open source software comes from not selecting the right software. Open source software may become quickly outdated if it is not a current project. It may also be overly complicated to implement, reducing or eliminating any potential time savings. Additionally, without reviewing and understanding the code of the open source software, it is possible that security vulnerabilities could be introduced into the project. Open source software may also reduce the flexibility or customization of the parent application. Developing all components in-house allows for software to be completely customized to fit the current need. However, time and costs increase in relation to the flexibility of the software. 29.Do you test your code for security vulnerabilities? If so, do you use a third-party vendor to test the code? Please list references. Interwest tests our software for security vulnerabilities in code with each update, using best known practices and industry-standard security in code development and securing of the application host and data. Two examples of these standards are digital certificates and two- factor authentication. At this time, we do not use third parties to test the security of our software. 30.What is your firm’s outlook and history with implementing new and or alternative systems? We are always innovating and looking for alternative ways for new systems. This is why we developed our EPT platform. (See question #23.) 31.What type of cyber security & fraud detections training can your firm provide for internal staff? Interwest believes in ongoing training, whether IT Staff training or internal department training. We conduct training internally twice a month for our IT employees. We also provide the same training for our clients on a quarterly basis. In the present climate, Cyber Security and Fraud Detection training is critical, as hackers and spyware companies have learned to better disguise these threats in email and on the internet. Providing proper staff training on these issues helps to mitigate the risks of being attacked. We propose to offer quarterly training and also provide Page 37 monthly reminders on Cyber Security and Fraud prevention. This will be included in our services at no additional cost. 32.Does your firm maintain any active maintenance contracts on any of the systems listed on Pg. 10? We have supported all the different software/hardware on page 10. We are not partners with any one company but have had maintenance contracts via our clients for all of these systems. 33.Use this opportunity to showcase any project your firm is particularly proud of that used technology to solve an issue and/or was able to save the company money. We are most interested in municipal projects, but would like to hear if your firm helped a private company solve an issue in a unique and innovative way. Please describe project and provide references. The Groupe Company – File Server/Share Migration The Grupe Company approached Interwest Consulting Group with an interest in migrating their main file server with many shares to a cloud location where users could easily and securely access files from anywhere. They have a remote workforce that was previously working over a problematic VPN connection. Interwest presented The Groupe Company with multiple options and they ultimately went with the #1 recommended solution of SharePoint Online. This was a natural choice, as they had already migrated personal files to OneDrive and were able to utilize their existing licensing to provide a cost-effective solution for a direct file server replacement in the cloud. Interwest IT staff conducted an end-user training session, which was well received. A majority of the files shares from their aging Windows 2003 on-premise file server were successfully migrated to SharePoint Online and users are currently enjoying this new solution. Permissions are applied to each SharePoint Library through Active Directory permissions synchronized from on-premise to Azure. The reference for this project is: •Tom Moccia, Systems Administrator The Grupe Company Tel: 209.473.6207 Email: tmoccia@grupe.com Page 38 ATTACHMENT 2 Price Structure 1.Hourly Rate: The standard hourly rate for Interwest’s IT Analysts is $100. The standard hourly rate for Interwest’s IT Network Engineers is $125. The standard hourly rate for Interwest’s IT Manager is $135. For this engagement to the City of La Quinta, we include up to 10 hours per month of our IT Manager’s services at no charge. The standard hourly rate for Interwest’s remote Help Desk Services is $85. For this engagement to the City of La Quinta, unlimited remote Help Desk Services are provided at no additional charge. 2.Hours/Days when Normal Service is Available: Normal service is available from our proposed on-site staff from 8:00 a.m. to 5:00 p.m., Monday through Friday (40-hour week). 3.Travel/Trip Charges (if any): We do not charge for regular travel. If the City proposes additional services outside the normal scope that require travel, we will bill at the standard current IRS rate. 4.Any Minimums that Apply: No minimums apply. 5.Rate(s) for After Hours Work: For after-hours work requested by the City, or required for special events, we will bill at a rate of 125 percent of the hourly rates listed above. 6.Rate(s) on Weekends: For weekend work requested by the City, or required for special events, we will bill at a rate of 125 percent of the hourly rates listed above. 7.Rate(s) on Holidays: For work required on City holidays, we will bill at a rate of 140 percent of the hourly rates listed above. 8.Any Alternate Pricing Structures (such as block of hours): In the interest of cost certainty, we propose to provide the requested services to the City of La Quinta for a not-to-exceed flat fee of $437,600 per year ($36,467/mo.). Our flat fee includes the services of an on-site IT Network Engineer and an on-site IT Analyst for eight (8) hours per day, Monday through Friday. Our flat fee includes unlimited remote Help Desk Services, 24 hours a day, 7 days a week, 365 days a year. Our IT Manager will provide up to 10 hours of service per month, mixed on-site/off-site as needed. Page 39 SUBMITTED BY Signature: _______________________________________________________ Printed/Typed Name: __Mike Kashiwagi, PE _ Title: __Chief Operations Officer _ Date: _March 25, 2019 _ Page 40 ATTACHMENT 3 References Please provide three references from within the past three years of similar work/scope; a phone number or email address is required. References submitted without one of these will not be accepted. As previously detailed in Section C, Interwest’s IT services team has extensive experience providing a range of IT services to public sector clients comparable to the City of La Quinta. Below, we provide reference contact information for three (3) clients to whom Interwest has provided similar services within the past three (3) years. City of Laguna Niguel Debbie Bell, Deputy City Manager 949.362.4386 | dbell@cityoflagunaniguel.org Interwest has been providing IT Services to the City since March 2018. City of San Juan Capistrano Jacob Green, Assistant City Manager 909.238.8536 | jgreen@sanjuancapistrano.org Interwest has been providing IT Services to the City since October 2017. City of Bell Allan Perdomo, Parks Director 323.560.0410 | aperdomo@cityofbell.org Interwest has been providing IT Services to the City since August 2014. Page 41