Probolsky Research
Probolsky Research
3990 Westerly Place Suite 185
Newport Beach CA 92660
Newport Beach (949) 855-6400
San Francisco (415) 870-8150
Washington DC (202) 559-0270
February 25, 2019
Jaime Torres
Analyst, Community Resources
City of La Quinta
78495 Calle Tampico
La Quinta, CA 92253
SUBJECT: Public Opinion Research Plan for La Quinta’s City-wide Camera System
Jaime:
Thank you for the opportunity to offer our research services to La Quinta. We look forward to helping the
City understand the community’s opinions of a city-wide camera system under consideration. We
understand the purpose of these cameras is to ensure public safety as La Quinta grows and that it is
imperative to have an informed and supportive public for a project like this to be successful.
We work for local and regional government agencies throughout California . Each public agency has their
own uniquely diverse constituency. We have extensive experience polling in the Coachella Valley and in
La Quinta specifically, and we offer a unique approach to fully capture community sentiments.
Our recent local clients include:
• City of Coachella
• City of Indian Wells
• City of Indio
• Coachella Valley Water District
• Coachella Water Authority
• Desert Healthcare District
• Desert Water Agency
• Indio Water Authority
Having conducted over 1,000 community surveys and hundreds of focus groups focused on topics
related to public safety, Probolsky Research has unmatched experience researching and developing
messaging on public safety, privacy and local government.
You can count on me to be at City Hall, in-person, as much as needed, as we design the research
instrument(s), and after our research is complete to develop the ideal reporting to meet the City’s needs.
We are looking forward to working on this important project and campaign.
Sincerely,
Adam Probolsky
President
P.S. Please contact our area clients for reference checks:
Peter Castro
Assistant City Manager
City of Indian Wells
760-346-2489
pcastro@indianwells.com
Katie Evans,
Dir. of Communications
Coachella Valley Water Dist.
760-389-2661 ext. 2353
kevans@cvwd.org
Chris Christiansen,
Interim CEO
Desert Healthcare Dist.
760-323-6365
cchristensen@dhcd.org
PRINCIPAL CONTACT:
Adam Probolsky, President
Probolsky Research
3990 Westerly Place, Suite 185
Newport Beach, CA 92660
adamp@probolskyresearch.com
Telephone: 949-855-6400
City of La Quinta
Proposal for Research on the
City-wide Camera System Program
Prepared for:
Jaime Torres, Analyst, Community Resources
Opinion Research on
Elections and Public Policy
Probolsky Research
3990 Westerly Place Suite 185
Newport Beach CA 92660
Newport Beach (949) 855-6400
San Francisco (415) 870-8150
Washington DC (202) 559-0270
February 25, 2019
Probolsky Research
3990 Westerly Place Suite 185
Newport Beach CA 92660
Newport Beach (949) 855-6400
San Francisco (415) 870-8150
Washington DC (202) 559-0270
Table of Contents
INTRODUCTION ..................................................................................................................................... 1
FIRM BACKGROUND ................................................................................................................................ 1
SERVICES .............................................................................................................................................. 1
STATEMENT OF QUALIFICATIONS ............................................................................................................... 1
Community Research Experience .................................................................................................... 1
CLIENT SERVICE PHILOSOPHY .................................................................................................................. 1
TEAM ...................................................................................................................................................... 3
PROBOLSKY RESEARCH TEAM .................................................................................................................. 3
Organizational Chart and Resumes .................................................................................................. 3
PROJECT APPROACH ........................................................................................................................... 5
RESEARCH OBJECTIVES .......................................................................................................................... 5
RESEARCH METHODOLOGY APPROACH ..................................................................................................... 5
Summary of Methodology Approach ............................................................................................... 5
In-person and Online Focus Groups ................................................................................................ 6
Statistically Valid Survey Methodology: Online ................................................................................. 7
Statistically Valid Survey Methodology: Telephone........................................................................... 7
SURVEY PROCESS .................................................................................................................................. 8
Sample Stratification ....................................................................................................................... 8
Initial Kick-off Meeting ..................................................................................................................... 9
Staff Review .................................................................................................................................... 9
Conducting the Survey .................................................................................................................... 9
Data Processing ............................................................................................................................ 10
Verbatim Responses to Open-Ended Questions ............................................................................ 10
Data Analysis ................................................................................................................................. 10
Reporting ...................................................................................................................................... 10
REPORTING EXAMPLES .......................................................................................................................... 12
TIMELINE ............................................................................................................................................. 13
Project Schedule ........................................................................................................................... 13
COST PROPOSAL ................................................................................................................................ 14
MULTI-MODE COMMUNITY SURVEY PRICING OPTIONS .............................................................................. 14
IN-PERSON AND ONLINE FOCUS GROUPS ................................................................................................ 14
PARTIAL CLIENT LIST ......................................................................................................................... 15
Government .................................................................................................................................. 15
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Introduction
Firm Background
Established in 1992 (27 years in business) and organized as a California Limited Liability Corporation,
Probolsky Research LLC specializes in opinion research on elections and public policy with corporate,
election, government, and non-profit practice areas. We are a woman and Latina-owned enterprise. We
are independent, non-partisan researchers.
We are a medium size firm with a staff of eight. We believe the City will benefit from having none of the
bureaucracy that might be present with larger research firms. Also, the City gets the added benefit of our
cross-trained team, all of whom are well versed on each active project our firm is conducting, including
the work we will do for the City on the city-wide camera system.
This means that while Adam Probolsky, the project manager, is your point of contact and the one who
will do most of the research, you have a larger pool of experienced research staff with broad local
government experience. This ensures continuity of service and a high level of work quality that simply
isn’t possible from a small one or two-person firm.
Services
Our research services include:
• Telephone surveys
• Mail surveys
• One-on-one interviews
• Employee surveys
• Online surveys
• Social media surveys
• Focus groups
• Field Focus Groups™
• Public Listening Tools™
Statement of Qualifications
Community Research Experience
There is a real emotional connection between residents and public safety in their community.
Our research will take this into account and provide a clear picture of the community’s landscape in the
City of La Quinta. We will explore all sides of resident sentiments regarding the city-wide camera system
and will help guide every aspect of the messaging for any community outreach that may follow the Pilot
Program.
Client Service Philosophy
We do not charge for travel. We value in-person meetings and presentations, and we do not charge for
travel or any travel-related expenses. Our goal is to get the research right, and we won’t let distance or
time get in the way of that.
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Our work does not end after we deliver our final report. We place no limitations on our availability for
meetings (whether in-person or by telephone), and no limit on updated or customized reporting and
never charge extra for those services.
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Team
Probolsky Research Team
Organizational Chart and Resumes
This organizational chart shows the specific staff we’ve assigned to work on this project.
Desiree Probolsky, MBA, CEO
Desiree has more than a decade of branding, market research and strategy development experience.
She works with our broad client base spanning business, government, political, and non-profit sectors.
A credentialed English teacher and former legislative staffer for the California State Senate, Desiree
earned her MBA from the Paul Merage School of Business at the University of California, Irvine and her
undergraduate degree at California State University, Fullerton.
Desiree oversees internal staff management.
Adam Probolsky, President
Project Manager
Adam has acted as pollster and strategic advisor on hundreds of research projects for local, county and
statewide governments and citizen outreach and education efforts.
Additionally, Adam has been a key advisor to the firm’s clients on matters of public policy, legislation
and business strategy. Adam was both a planning and finance commissioner for the City of Irvine.
As a past chairman of the Irvine Valley College Foundation, he has overseen the fundraising and the
award of hundreds of thousands of dollars in scholarships to students and funding for college police. He
was also a member of the Orange County Waste & Recycling Commission where he oversaw landfills,
recycling programs, waste hauling companies and power generating facilities.
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He previously served as a board member and development committee chairman for Jewish Family
Service of Orange County, a non-profit organization that serves families in need, and volunteered for
nearly eight years with the Orange County Sheriff’s Department as a spokesperson.
Adam Probolsky serves as the project manager on all research projects our firm conducts, and oversees
all of the work that is carried out by staff. Adam will be the primary contact for the City during the project
period.
Adam will conduct the majority of the research tasks as well as overseeing all staff tasks that are carried
out.
Samantha Papurt Calloway, LCSW, MSW, Community Social Worker
Samantha is a Community Social Worker with Probolsky Research. Samantha graduated with her B.A. in
Sociology from Brandeis University and her Master of Social Work (Mental Health Concentration) from
the University of Southern California. She is a licensed clinical social worker with a deep understanding
of the human experience, how people react in different environments, and has broad experience working
with diverse populations.
Samantha’s responsibilities include assisting in the development of all research instruments and
advising on report development.
Laura Flores, B.A., Research Analyst
Laura is a Research Analyst with Probolsky Research and is a graduate of the University of South
Florida. She is involved in all aspects of the diverse research projects our firm conducts.
Laura’s responsibilities include assisting in the development and finalization of survey questionnaires,
sample development, programming the survey platform(s), survey monitoring, and developing and
finalizing the report materials.
Victoria Griffin, B.A., Research Analyst
Victoria is a Research Analyst with Probolsky Research. She is a graduate of the University of California,
Irvine. Victoria is involved with all types of research projects we conduct for clients. Victoria also has
experience working on political campaigns.
Victoria’s responsibilities include assisting in the development and finalization of survey questionnaires,
recruitment procedures for qualitative research studies (i.e. focus groups), and assisting in the
development and finalization of report materials.
Shalom Veffer, Production Director
Shalom is an accomplished story teller. For more than a decade, he has been producing compelling
video and graphics. Shalom is involved in all aspects of the messaging content, motion graphics,
presentation graphics, printed materials, and video we produce for our clients.
Unique to Probolsky Research: Our team is cross-trained in all aspects of the research process, and
while some team members have specific responsibilities, every team member is capable of fulfilling the
needs of the project for the City. Our philosophy in a cross-trained team is what ensures work continuity
and quality at all times.
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Project Approach
We have a simplified process that delivers actionable results.
Research Objectives
Specifically, our research will:
• Identify key issues of importance among La Quinta residents have issues ranked in
order of prioritization and categorized by demographic and geographic variables
• Determine early sentiments of residents regarding the implementation of a city-wide
camera system and capture these opinions to be benchmarked
• Test messaging directly related to the city-wide camera system and track how
opinions for the camera system changes based on unique messages regarding
increased cost of providing public safety, privacy concerns, traffic management
benefits, etc.
• Profile respondents demographically/geographically such as by age, gender, ethnicity, etc., as
well as by any additional geographic variable the City requests (i.e. by sub-area like north and
south of 111, residents living in close proximity to the three intersections where the Pilot
Program cameras will be located)
• Establish a roadmap for how to communicate with residents about the city-wide camera system
Research Methodology Approach
Summary of Methodology Approach
We like the phased approach to ascertaining community opinions and recommend using a two-pronged
approach for the research plan. During the 90-day Pilot Program timeframe (Phase 1), we recommend
conducting one online focus group, with the option of more focus groups if requested. Given the
potential for this issue to be one that evokes emotions, we believe this qualitative research component
will provide valuable insight into understanding residents immediate and visceral reactions toward the
city-wide camera system. This intel will allow us to better hone and craft the questions and topics in the
statistically valid survey in Phase 2.
Once the Pilot Program phase has finished at the end of May, we will then launch the statistically valid
survey. We recommend conducting the survey using a multi-mode methodology, meaning that we will
conduct the survey via telephone and online modes using our live professional interviewers and secure
online platform. A multi-mode approach maximizes the accuracy and reach of the research, increases
participation rates, and minimizes response bias. We are aware that the City utilized a mail component in
their community survey in 2015, and while we do not recommend conducting the survey via mail, we are
happy to discuss the merits of mail and include the option at no additional cost if requested by staff.
Project
Initiation
Research
Design
Conduct
Research
Analysis &
Reporting Presentation Ongoing
Consultation
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More information on our two-pronged approach for the research can be found below. Of course, if the
City would prefer a survey in Phase 1 and a survey in Phase 2, we will gladly accommodate the request.
In-person and Online Focus Groups
Focus groups will be conducted in-person or
online and will help identify how residents
talk about the city-wide camera system.
Focus groups will allow for the
testing/refining of ideas and messaging prior
to development of the survey. While insiders
have a significant depth of knowledge on
how residents may react to the camera
system, we often uncover new concerns and
opinions from residents at these groups.
These groups will be an excellent forum to
present and get feedback about the draft set
of policies about cameras in the City.
Focus groups will specifically help to capture
group vernacular and tone, helping the City
to match resident language when communicating with them via public outreach.
For in-person focus groups, we will recruit with the goal of having 12 participants in each group to
generate meaningful feedback. We will serve a buffet dinner to help encourage participation and
maintain the energy level in the room. In-person focus groups last 90 minutes and would be held at a
location such as a meeting room at the La Quinta Resort or in a private room at the La Quinta Cliffhouse.
For online focus groups, we will recruit with the goal of having 20 participants. Online focus groups can
be conducted over the course of several days or even a week, and allow for deeper conversations with
each participant. They also allow participants to upload pictures and videos and allow us to introduce
new concepts and ideas as new issues are discovered. Adam Probolsky will serve as moderator for both
in-person and online focus groups.
Group participants are recruited to reflect the demographic and geographic diversity of the City.
In advance of groups, we will develop a discussion guide in collaboration with staff. Reporting includes
analysis, summary report, transcripts and edited video with participant demographic overlay.
Our focus group pricing is comprehensive and includes all costs for participant recruitment and
compensation, facility rental and catering, discussion guide design, audio- and video-recording,
transcription, and reporting and analysis.
Once we conduct the focus groups, we are able to deliver reporting within 3-5 days. We are
recommending conducting an in-person and online focus group before the survey. As we develop the
focus group discussion guide, we also develop a preliminary draft of the survey, and once we deliver the
focus group report with the results, as well as other feedback from the community, we use that
information to inform the final survey, amending the survey questionnaire as necessary.
Example footage of a recent in-person focus group:
https://www.probolskyresearch.com/probolsky-research-focus-group-example-footage/
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We recommend conducting one online focus group, and we can conduct additional focus groups if
requested. Pricing for focus groups can be found in our “Cost Proposal” section later on in the proposal.
Statistically Valid Survey Methodology: Online
We recognize that some residents are more likely to respond to an email and complete a survey online.
We have also seen some limited evidence that those responding online (without the intervention of a live
interviewer) may offer different responses to questions. For those reasons, we recommend conducting a
portion of the survey online in addition to conducting the survey via telephone (multi-mode). We maintain
the secure software needed to conduct the survey online.
We believe that conducting research in the language most comfortable to respondents is critical in
obtaining accurate results in a statistically valid survey. We include Spanish in both the online and
telephone component of the survey at no additional cost to the City.
Online participants can choose their preferred language (English or Spanish) at the onset of their online
experience.
Our online and telephone data collection systems are integrated internally for seamless data integrity
and reporting purposes. We use security measures to ensure that participants are only able to
participate in the survey once by generating just one token for each resident contacted.
We email invitations to complete the survey and provide a secure link for the individual to access the
survey. Each link is associated with an individualized token that is designated for the specific resident.
Our online survey platform is easy to use and allows participants to complete the survey from any
device: computer, tablet or mobile phone.
Unique to Probolsky Research: We do not limit the number of completed interviews within-
households. We pursue responses from individual residents, not households. Adults in any given
household can have vastly different experiences and/or opinions. Limiting the number of completed
interviews per household severely biases the survey results.
Statistically Valid Survey Methodology: Telephone
After launching the online portion of the survey, we will contact residents on their landlines and mobile
phones. We place no limit on the number of completed responses via mobile phone, meaning that we
match the percentage of residents who use mobile phones exclusively or simply prefer to respond on
mobile phones in general.
English and Spanish are included, and we place no limit on Spanish language responses.
We initiate all interviewing calls with live-US based interviewers in English and switch to Spanish only
upon request or when a clear language communication issue presents itself.
For the statistically valid multi-mode survey, we recommend surveying 300 residents, which will yield a
margin of error of +/-5.8% with a confidence level of 95%. However, we outline several other options
based on the number completed surveys and questions in our “Cost Proposal” section later on in the
proposal.
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Survey Process
Sample Stratification
Probolsky Research’s stratified random sampling methodology ensures survey results represent the
demographics of La Quinta residents.
When determining an appropriate sample size, we consider utility and cost. While larger samples can
reduce the margin of error, surveying large numbers of residents is not only costly, but unnecessary. And
there are diminishing returns in reducing the margin of error of the survey results as the sample size
increases (see Figure 1). A sample size of 300 residents is robust and will be more than adequate to fulfill
the City’s goals. A sample of 300 completed interviews among residents will yield a +/-5.8% margin of
error at a 95% level of confidence. This will also allow for statistically reliable comparisons among
subgroups of residents (i.e. by demographics variables).
Figure 1
The statistically valid sample can be developed from the voter file compiled by the Riverside Registrar of
Voters, and enhanced with publicly available consumer databases that will allow us to ensure that we
have the most up-to-date phone numbers and email addresses of residents. If the City prefers the use of
some other data source, we are happy to discuss the merits and take guidance from staff.
Unique to Probolsky Research: We match the demographics of La Quinta residents. This means we do
not use mathematical calculations to weight results after we have completed the survey – we capture
real responses of the right number of each gender, age groups, ethnicities, etc. This is critical to
accuracy. Weighting of results in a community survey is unnecessary and could compromise the
accuracy of the data.
Sample Size = 300
Margin of Error = +/-5.77%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
0 100 200 300 400 500 600 700 800 900 1000Margin of ErrorSample Size (Number of Respondents)
Relationship of Margin of Error to Sample Size
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Initial Kick-off Meeting
Probolsky Research will meet with the City to develop the themes and essential questions the survey
needs to answer. We are happy to attend more meetings as needed. We do not charge for meeting
attendance. Our goal is to get accurate and reliable research data, so the more meetings and
information gathering sessions the better.
Using the information gleaned from the Phase 1 focus group(s), meetings, conference calls, background
information provided by the City, and our own open-source research, Probolsky Research will select
question types (open ended, multiple choice, debate block, etc.). Then, we will construct each question,
with care using simple language. We will also pay particular attention to answer choices, ensuring that
we do not have too many possibilities, nor too few (running the risk of overlooking key data). We will
order the questions to limit biasing results.
Open-ended questions are an excellent way to capture the unknown and allow survey participants to
express themselves beyond the typical multiple and rank choice questions. We expect to include
numerous open-ended questions in the survey, especially to capture reasons why residents may be less
inclined to support a permanent city-wide camera system in La Quinta.
Staff Review
Probolsky Research will provide draft survey questions. City staff will have the opportunity to review and
comment. We will remain available to attend any additional meetings in order to discuss the survey
questionnaire and address any questions/concerns. Following meetings or conference calls, in which we
discuss proposed modifications, Probolsky Research will incorporate agreed-upon changes. We
recognize that this may require several rounds of revisions. Once we produce a final draft, we will submit
it for final approval before the survey is fielded.
Conducting the Survey
Once the questionnaire has been finalized, we professionally translate the questionnaire into Spanish,
create phonetic pronunciations of names for interviewer training, and establish quotas to match the
resident universe model and program the quotas, along with the survey itself, into our software utilized
by our professional live telephone interviewers and for the online survey.
After programming, the survey is tested for logic and presentation. Once this initial testing has been
completed, we conduct a soft-launch, also known as a pre-test, of the survey and collect 20 completed
interviews. Once the pre-test collection period is complete, our team meets to go over the results and
address any problem areas that come to light, adjusting the survey as necessary. If any adjustments are
made, we exclude the pre-test responses from the total number of responses needed.
Once the pre-test is complete, we then email invitations to residents to complete the survey online and
wait 24 hours before we begin the live telephone interview phase. Live interviewing can take place from
9AM – 8PM on Monday – Thursday, and 10AM – 4PM on Saturday and Sunday. Online users have the
option to respond to the survey at their convenience, 24/7.
We implement a strict procedure when contacting potential respondents. In order to obtain the adequate
number of completes and eliminate bias, we will make five attempts to each prospective participant
before deeming them unresponsive and removing them from the contact list. Non-respondents will not
affect the accuracy of the multi-mode survey.
Throughout the survey process, we conduct quality control checks on a regular basis. During these
intervals we check for correct skip patterns, randomization and rotation, and completeness of
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responses. We also actively monitor to ensure that respondents fall within the needed demographic and
geographic groups so that established quotas are being met for the survey.
We are always available to our clients, responding to requests usually within 3 hours. We will continually
keep the City informed of progress, and should the need for additional calls/meetings arise during the
fielding process, we will be ready to attend. At least one Probolsky Research staff member is on-call and
available to the City at all times, 24/7/365.
Data Processing
Once the survey is complete, we will process the data. We review the data for errors and
inconsistencies. We then code responses to open-ended questions.
Verbatim Responses to Open-Ended Questions
Once we code the responses to open-ended questions into categories, we analyze the tone and word
choices and overlay demographic data for each response. This demographic overlay will provide the
City with a deep understanding of the opinions of residents by age, gender, ethnicity, etc. when reading
their comments. These verbatim responses will provide valuable intel on how residents talk about the
city-wide camera system. Here is an example:
Figure 2
Data Analysis
We complete comprehensive statistical analyses of the research results, utilizing software programs,
including IBM SPSS, to conduct deep statistical testing, such as multiple regression analysis. This helps
us discover and present statistically significant results – beyond the broad opinions – and understand
the specific factors that contribute to attitudes and beliefs of La Quinta residents. Such analyses are
crucial in developing recommendations and strategies that will inform any public outreach or educational
efforts the City may pursue.
Once we have run all of the analyses on the results, cross tabulations are developed, graphics are
generated, and other elements of the report are prepared.
Reporting
Our reporting is comprehensive, but never complicated. Our reporting materials will be presented in
common language and will be usable immediately by decision makers.
The report will include:
1. PowerPoint presentation to communicate key findings – focused on usable and actionable data.
2. Report on results including multi-mode survey background and results, methodological
description, questionnaire, survey toplines (displaying the aggregate percentages of responses
to each question), an executive summary with key findings, cross-tabulations, and open-ended
questions responses with demographic overlay.
3. Unlimited in-person meetings, presentations, and conference calls.
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We include unlimited post-research consulting and meeting time to allow us to participate in strategy
sessions and collaborate with the City on an ongoing basis.
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Reporting Examples
Top issue chart example Message testing chart example
Open-ended response example Infographic example
Results memorandum example
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Timeline
Probolsky Research can meet any schedule you require. We can begin working with the City
immediately to be prepared for the March launch. We will be available to present the data from the focus
group(s) and survey at a City Council meeting.
Once we are engaged we can develop the focus group discussion guide, conduct the focus group, and
deliver reporting to the City all within 10 days. Below is a general example of a survey timeline that can
easily be modified.
Project Schedule
Research results are kept private and released only at the City’s direction.
We use 256-bit Advanced Encryption Security to keep your data secure.
This is the same level of encryption used by the U.S. Government.
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Cost Proposal
Below you will find pricing options for our research plan. We have circled our recommendation in red
below.
Pricing varies based on the number of questions asked. All totals for each price option are not-to-
exceed costs and include all expenses.
NOTE: While we have made our recommendations for the community survey regarding sample size,
number of questions, etc., we are ultimately flexible with the research plan and welcome further
discussions to finalize the specifics of the research approach to meet the needs of the project.
We are flexible with the number of questions pursued in the survey, so should the need for more
questions arise after we conduct the focus group(s), for instance, then we will make those changes
accordingly.
Multi-Mode Community Survey Pricing Options
Number of Questions/Time Universe Number of
Respondents
Margin of Error Cost
Approx. 15 questions/8 minutes City of La
Quinta
residents
300 +/-5.8% $11,250
Approx. 25 questions/15 minutes City of La
Quinta
residents
300 +/-5.8% $18,750
Approx. 15 questions/8 minutes City of La
Quinta
residents
400 +/-5% $14,900
Approx. 25 questions/15 minutes City of La
Quinta
residents
400 +/-5% $24,600
Languages: English and Spanish
Level of confidence: 95%
Mode: Telephone (landline and mobile phones) and online (via email)
In-Person and Online Focus Groups
Respondents per group Cost
Approximately 12 for in-person/20 for online $5,900 for one online focus group
(additional focus groups are optional)
We can offer alternative cost options for ease in comparing proposals.
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Partial Client List
Government
Bear Valley Community Services Dist.
California Coastal Conservancy
City of American Canyon
City of Beaverton, OR
City of Brisbane
City of Colton
City of Colton Water Department
City of Corona Dept. of Water/Power
City of Del Mar
City of Diamond Bar
City of Fontana
City of Garden Grove
City of Grand Terrace
City of Irvine
City of Laguna Niguel
City of Loma Linda
City of Loma Linda Water Division
City of Los Angeles (Harbor City)
City of Mission Viejo
City of Napa
City of Newport Beach
City of Norco
City of Perris
City of Pismo Beach
City of Placerville
City of Pomona
City of Redlands
City of Redlands Utilities Department
City of Rialto
City of Riverside
City of San Bernardino Water Dept.
City of Santa Ana
City of Santa Clarita
City of San Clemente
City of Sierra Madre
City of Stanton
City of Twentynine Palms
City of Upland
City of Yorba Linda
Coachella Valley Water District
Coachella Water Authority
Costa Mesa Sanitary District
Contra Costa Water District
County of Orange
County of Kern
Desert Water Agency
Dublin San Ramon Services District
East Valley Water District
Eastern Municipal Water District
Elsinore Valley Municipal Water District
Great Parks of Hamilton County, OH
Huntington Beach Union H. S. District
Indio Water Authority
Irvine Ranch Water District
Joshua Basin Water District
Jurupa Community Services District
Los Angeles County Sanitation District
Los Angeles Unified School District
Marin Municipal Water District
Mesa Consolidated Water District
Mission Springs Water District
Municipal Water District of O. C.
Nevada Department of Transportation
Nevada Irrigation District
Newhall County Water District
O. C. Stormwater Program
Orange County Cemetery District
Orange County Fair
Orange County Sanitation District
Orange County Transportation Authority
Orange County Water District
Rialto Water Services
Riverside Highland Water Company
Riverside Public Utilities
Riverside Water Symposium
Rubidoux Community Services District
San Bernardino County Flood Control
San Bernardino Municipal Water Department
San Bernardino Valley Municipal Water District
San Bernardino Valley Water Conservation Dist.
San Gorgonio Pass Water Agency
Santa Ana Watershed Project Authority
Santa Clara Valley Water District
Santa Margarita Water District
Temescal Valley Water District
Town of Avon, CO
Upper San Gabriel Valley Municipal Water Dist.
Victor Valley Water District
Water Replenishment Dist. of Southern CA
West Valley Water Conservation District
West Valley Water District
Western Municipal Water District
Yorba Linda Water District
Yucaipa Valley Water District