2019 BIS Digital Inc - FTR Recorder
BIS Digital, Inc. 1350 NE 56th Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.858.5611
May 6, 2019
Ms. Monika Radeva
City of La Quinta
78495 Calle Tampico
La Quinta, CA 92253
RE: BIS Digital Technical Support Agreement Renewal
Annual Remote Support Agreement without SAS
Effective Date 7/1/2019
Account Number LAQ900
Contract Number 20-07-A-17856-M-50011155
Contract Amount $528.58
Ms. Radeva,
Attached is your Remote Support Agreement and invoice.
To continue your technical support without disruption or unnecessary fees, please sign this electronic
renewal form. Per our agreement, this invoice is due upon receipt.
Without a signed support agreement, you will be charged hourly for technical support in accordance with
our on-demand technical support fees.
Thank you for the opportunity to serve your audio and video technology needs. If you have any
questions, please do not hesitate to contact me at 800-834-7674, ext. 4523 or
dianne.corzo@bisdigital.com.
Best regards,
Dianne Corzo
Contracts Manager
DocuSign Envelope ID: 14082E23-D4FE-4724-8F39-0F51158F9672
Initials:
____________ /____________
BIS Digital Customer
BIS Digital, Inc. 1350 NE 56th Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.858.5611
Page 1 of 3
Remote Support Agreement
Between:
BIS Digital, Inc.
1350 NE 56th Street, Suite 300
Fort Lauderdale, FL 33334-6142
Phone: (800) 834-7674
Fax: (877) 858-5611
Email: support@bisdigital.com
And:
City of La Quinta
78495 Calle Tampico
La Quinta, CA 92253
Phone: (760) 777-7000
Contract #: 20-07-A-17856-M-50011155
BIS Digital, Inc. or its appointed service representative agrees to provide system support
for the software and hardware listed below, in accordance with the terms and
conditions of this agreement.
1. TERMS AND CONDITIONS
A. The term of this agreement is for a period of twelve (12) months from the effective date.
Upon expiration of the term, this agreement shall automatically renew for successive
periods of twelve (12) months unless one party provides written notice to the other party of
its intent to terminate this agreement in which case it shall terminate sixty (60) days from
the date of the notice. In the event of early termination of service agreement, BIS Digital,
Inc. will refund monies based upon contract amount prepaid by customer less actual cost of
service provided during abbreviated term, or pro-rated amount based upon time remaining
in contract term rounded to end of month of termination, whichever is less.
B. The agreement entitles the user to 24 hours per day, 7 days per week telephone support.
C. This support agreement is for the users integrated system. Any changes or enhancement
will be billed for additionally.
D. Charges for maintenance and support for reasons outside of BIS Digital control, arising from
neglect, negligence, misuse, acts of god or modifications to, or failures of systems software
and/or hardware not covered under this contract resulting in corruption of BIS Digital
software setup/configuration shall be billed at BIS Digital published rates.
E. BIS agrees to provide customer with no less than ninety (90) days notice in the event of any
price increases.
2. COVERAGES
A. Hardware (all BIS supplied Tower PC’s, Servers and Video and Telco Interface Boards). BIS
Digital will repair system critical parts at customer site. Customer will be responsible for
shipping defective part to BIS Digital. CPU and Motherboards on computers over forty-eight
(48) months old may no longer be available causing the computer to be obsolete. In this
event, BIS Digital will provide a $300 computer replacement credit.
B. Hardware Accessories (Digital Mixers, PA components, Microphones, Hearing Impaired
Devices, USB Foot Controls). BIS Digital will repair. Customer will be responsible for
shipping defective unit to BIS Digital. BIS Digital will repair and ship back to customer.
DocuSign Envelope ID: 14082E23-D4FE-4724-8F39-0F51158F9672
Initials:
____________ /____________
BIS Digital Customer
BIS Digital, Inc. 1350 NE 56th Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.858.5611
Page 2 of 3
C. Excluded Hardware (Laptop Computers, All Display Monitors and Headsets). BIS Digital will
handle repairs via manufacturer warranties (i.e. Dell, Toshiba,) but will offer no extended
warranties directly.
D. On-site BIS Digital Technical Support: On-site Technical support is not covered under this
agreement; however, BIS Digital can provide emergency on-site service at the BIS published
on-site service & travel rates.
3. CUSTOMER RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A user-appointed systems administrator to act as a liaison with the support department.
4. CONFIDENTIALITY
A. BIS Digital, Inc. agrees that all data that may be entered into the system is strictly
confidential and shall remain the property of the user. BIS Digital shall not, without prior
written consent, disclose to any third party any such data acquired in connection with this
agreement or any other services.
5. PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. At BIS Digital option, support coverage may be halted for non-
payment of any invoice greater than sixty (60) days beyond the due date.
6. LIABILITY
A. In no event shall BIS Digital, Inc. be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time.
B. BIS Digital sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County, Florida.
This contract covers remote telephone and/or Webex support on the following system:
EXISTING FTR GOLD + FTR MINUTES (ALSO
INCLUDES NEW DMX4, S/N 248900001518)
DocuSign Envelope ID: 14082E23-D4FE-4724-8F39-0F51158F9672
Initials:
____________ /____________
BIS Digital Customer
BIS Digital, Inc. 1350 NE 56th Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.858.5611
Page 3 of 3
The terms and conditions stated herein form the complete agreement between the parties. Any additions
to this agreement (new systems) will be prorated to coincide with this contract.
Effective Date: 7/1/2019
Contract #: 20-07-A-17856-M-50011155
Annual Contract Amount: $528.58
Accepted By:
BIS Digital, Inc.
By Steve Coldren
President
Title
May 6, 2019
Date
City of La Quinta
By
Title
Date
DocuSign Envelope ID: 14082E23-D4FE-4724-8F39-0F51158F9672