Loading...
Maverick Networks Inc Maverick Networks Response To REQUEST FOR PROPOSALS (RFP) Unified Communications & VoIP Phone System Date of Issue: October 16, 2018 Closing: November 23, 2018 at 5pm Table of Contents Executive Summary ................................................................................................................................................... 3 Section 5 - Questions to Vendors ............................................................................................................................ 15 1. Introduction ..................................................................................................................................................... 15 2. Required Services ............................................................................................................................................ 15 3. Training ............................................................................................................................................................ 18 4. Feature Set ....................................................................................................................................................... 22 5. Single Point of Responsibility / Accountability ............................................................................................... 22 6. Technical Requirements .................................................................................................................................. 23 7. General Questions ........................................................................................................................................... 32 8. Summary .......................................................................................................................................................... 39 Cost Proposal – NASPO Contract Pricing ................................................................................................................ 40 Pricing Summary Page ............................................................................................................................................. 45 Executive Summary Unified Communications & VoIP Phone System City of La Quinta The following is a high-level description of the Response provided to the City of La Quinta for a Voice over IP (VoIP) Phone System. This document is intended to give the City evaluators an overview and summary of the products and capabilities of the proposed solution presented by Maverick Networks, Inc. representing Mitel. Maverick Networks, Inc. has been servicing California for over 14 years. We have 11 Mitel Certified Engineers supporting installations and service for our clients. In addition, Maverick Networks, Inc. has been in the top 10% of Mitel Customer Satisfaction survey for the past 13 years. Mitel was at the forefront as the world began a shift from TDM to VoIP co mmunications. Although it was considered a risk to become dedicated to a new technology, in 2001 Mitel saw the incomparable potential of VoIP and knew it would be a worthwhile investment. Mitel has been devoted to VoIP Applications including but not limited to, the MiVoice Business, MiCollab, Teleworker, SIP Based Voice Conferencing, Call Center Solutions, and Mobility, in addition to developing new and better ways for customers to communicate. Today, Mitel offers a complete portfolio of innovative VoIP communications solutions that consistently earn prestigious accolades and awards. VoIP solutions have enhanced the communications of customers in over 90 countries and in major vertical markets including retail, government, hospitality, financial services, health care, and education. Mitel has established and continues to maintain a lead position in the IP market. If all things might appear similar one of the main reasons to select Mitel is for the future looking applications related around enhanced Mobility. The world is ever changing, and Mobility is here to stay. Mitel continues to drive the lead in innovation and will distance themselves even further as “the” leader with their Collaboration Solutions while others try to catch up with full “rip and replac e” solutions. Based on the guidelines within the RFP provided and 140+ years of engineering experience from Maverick Networks, Inc. we have provided the following solution that meets or exceeds the requirements set forth by the Housing Authority. Core Solution - MiVoice Business The Mitel Architecture proposed and presented to the City of La Quinta is a software-based design installed in the existing VMware Infrastructure. All call control (MiVoice Business), UC Applic ations (MiCollab), SBC (MiVoice Border Gateway) and additional applications will be running in a VMware environment. Instances of the Mitel software will reside in the data center at City Hall. There is also a Mitel MXe Gateway installed at City Hall that will terminate all analog and PRI connectivity as well as providing Redundant call control to all phones in the event of a system failure in the VMware installed MiVoice Business. This gateway could be installed at an alternate location if desired. The Mitel solution will support any future disaster recovery plans of the City that may incorporate off-site data centers as backup locations. We did include the optional cost of standalone Industry Standard Servers if desired over the VMware approach. Since Mitel provides a single software stream that can be deployed in a variety of ways (on premise, in a VMware environment, and in a City owned data center or third-party data center), the City will be able to retain their investment even if the IT network/deployment strategy changes over time. This design will unify all sites and simply administration, reducing the burden on the IT staff. MiCollab Server and Unified Communications Mitel MiCollab delivers capabilities such as unified messaging, mobility, teleworking, and audio, web and video conferencing services that are tailored to the needs of today’s agile workforce. It provides users with complete control over all their communications, and it gives real-time access to everyone in the organization, whether they are in the office or on the road, using whatever device and method of communication that works best. In other words, using MiCollab, employees can locate and connect with others quickly, and simply, whenever they need to. The employees will be configured as a combination of 100 “UCC Entry” and 59 “UCC Standard” users, which give them a wide range of UC tools to use. Users will have a desk phone, unified messaging mailbox as well as the MiCollab Client. Users will have the ability to use the desktop or web -based client and the UCC Standard Users will have a smartphone client, softphone and Teleworker capabilities. The MiCollab Client allows for seamless integration with Microsoft Skype for Business when desired. The use of the UCC Standard software bundle will provide 15 Ports of the Audio/Web/Video Collaboration. Through all of these clients, users will have access to their contacts with presence, secure instant messaging, visual voicemail, call history and dynamic status, where they can route calls to up to 8 devices. With the dynamic nature business, these tools will allow users to stay connected to internal and external users, wherever they are. This solution also has Audio, Web & Video collaboration built into it. As configured, 15 Audio, Web & Video ports can be used simultaneously, and can be expanded if desired. This provides the ability to create secure conferences with internal and external users. Conferences can be scheduled or on-the- fly. The flexible user interface makes it incredibly easy to share your desktop or applications with other users, or setup a multi-point video conference. Centralized Administration Engineering Field Techs and Customer System Administrators access the MiCollab through an IP connection and a web browser to perform day to day management tasks locally or remotely. The Graphical User Interface (GUI) consolidates user and service provisioning of the entire network solution through one component. MiCollab centralizes user and directory management including support for integration with enterprise directory server systems such as Microsoft® Active Directory. User Instruments MiVoice 6920 IP Phone Designed for the enterprise user, who requires flexibility and reliability from their phone to meet their heavy phone requirements, the 6920 IP Phone has been proposed for all users as it met the requirements listed in the RFP. The MiVoice 6920 is designed for enterprise users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience. Delivering an exceptional HD audio experience via its speech optimized handset, it also provides a full -duplex speakerphone and support for USB and analog handsets. Mobile device integration is enabled with the addition of the optional USB Bluetooth dongle, allowing access to many of the features of their mobile phone from their desk phone including contact list synchronization and the ability to make/receive mobile calls on their desk phone. All of these features make the MiVoice 6920 one of the most advanced general purpose IP desk phones available today. • 3.5-inch QVGA color display: 320x240 pixel • MobileLink mobile device integration (available through optional USB BT dongle) • Crystal clear HD audio • 18 programmable personal keys • Context sensitive soft keys • High quality full-duplex speakerphone • Corded speech optimized handset • Native DHSG/EHS analog headset support • USB port for headsets and accessories • Gigabit Ethernet ports with PoE MiVoice 6930 IP Phone Powerful, customizable IP phone designed for the power user the 6930 IP phone could be added if desired. Ideal for power users who require a phone that can be tailored to their specific communication needs. Designed from the ground up to provide an exceptional HD audio experience via its speech optimized handset, enhanced full-duplex speakerphone and support for Bluetooth, USB and Analog handsets. Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6930. Calls to your mobile phone can be answered on the MiVoice 6930 just like any other call, leveraging the superior audio performance and ergonomics of the 6930 IP Phone. Mobi le phone contacts are automatically synchronized with the MiVoice 6930 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6930. • Large 4.7-inch color display: 480x272 pixel LCD • MobileLink mobile device integration • Crystal clear HD audio • Mobile phone charging point • Embedded Bluetooth 4.0 • 72 programmable personal keys • Context sensitive soft keys • Enhanced full-duplex speakerphone • Corded speech optimized handset • Gigabit Ethernet ports with PoE MiVoice 6940 IP Phone Executive power users will rejoice as the power of touch is combined with flagship functionality in this state-of-the-art IP Phone. The 6940 IP phone is an additional option if desired. Designed for the executive user who demands an exceptional phone that meets their demanding communication needs, the MiVoice 6940 IP Phone offers power users a touch -centric user experience on top of robust, productivity-enhancing features. Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940. Calls to your mobile phone can be answered on the MiVoice 6940 just like any other call, leveraging the superior audio performance and ergonomics of the 6940 IP Phone. Mobile phone contacts are automatically synchronized with the MiVoice 6940 allowing access to the same contacts on either device. Additionally a powered USB port suitable for charging a mobile phone is also built into the MiVoice 6940. • Large 7-inch touchscreen color display: 800x480 pixel LCD • Touchscreen keyboard • MobileLink mobile device integration • Crystal clear HD audio • Mobile phone charging point • Embedded Bluetooth 4.0 • 96 programmable personal keys • Context sensitive soft keys • Enhanced full-duplex speakerphone • Cordless speech optimized handset MiContact Center Business Mitel MiContact Center Business ACD software allows for agent reporting with real-time and historical reports. IVR and interfacing to client server software and is a key reason to have one manufacturer, Mitel for all facets of the telephony solution. Drive agent productivity and allow your agents to efficiently and quickly handle inquiries and allows managers to improve business processes. In the current competitive landscape, an organization’s focus is becoming the customer experience. Mitel’s MiContact Center gives businesses a rich set of real-time monitoring, historical reporting, and forecasting tools that help businesses: • Respond to changing contact center volume levels as they occur • Understand contact center performance levels and share this information with others • Forecast and plan resource utilization for future contact center volumes • Coach and motivate agents to ensure effective service and develop skills • Easily manage, configure, and administer their customer experience solutions Since all interactions flow through the MiContact Center, they can all be monitored in real time, and reported on historically. Supervisors can monitor and manage their teams, queues and call flows as they happen. There are over 450 historical reports, plus flexible reporting so Cal Water can fully customize reports to meet their needs. MiContact center will provide powerful information to manage their teams, staffing and ultimately improve their patient experience. Mitel Business Reporter We have proposed Mitel Business Reporter to track every call that takes place on the system You will be able to run a report against almost any criteria as well as perform a search for any ext ension or caller ID. MiVoice Business Reporter is an advanced reporting and analytics application for non -contact center groups. Its comprehensive suite of cost -management reports will provide you with an explicit view of telecom activity and expenses so you can pinpoint problems, identify important network trends, even optimize telecom setup. Armed with historical drill-down reports, flexible collection options, and data mining tools, you will be able to easily perform the following applications: • departmental reporting • marketing analysis • business intelligence/business management • traffic analysis • informal customer service groups • call costing Business Reporter uncovers all the details needed to track, understand and predict employee call patterns. IT specialists will be able to determine which trunk lines, system infrastructure and personnel resources are overwhelmed or underused. You can also identify billing errors or telecom misuse so they can be proactively resolved or stopped. Business Reporter’s real-time monitor, Extension Now, displays user call states as well as cumulative current-day statistics. Extension Now is MiVoice Business Reporter’s real-time monitor. Along with its inherent contact center resources, Business Reporter’s capabilities also na turally extend into the back office to provide real-time non-ACD monitoring and reporting. MiVoice Business Reporter will provide the County with the following features: • Multi-node Monitoring • Call Costing Real-Time Monitor • Attendant Console Reporting • Traffic Analysis Reporting • Softphone • Internal Chat • Historical Reporting • Real Time (provides back office visibility upon extension availability only) • Screen Pop • Account Code Reporting • ANI/DNIS Reporting • Phone Number Reports • Lifecycle Reports • Employee/Extension/Trunk Reports • Call Cost Reporting • Phone Set Manager • Subscriber Module Implementation While the same product is used in all of our installs, the implementation varies from project to project since clients’ needs and timelines are different. We adapt to each client based on the requirements and timelines involved. It’s that nimbleness that allows us to tailor each implementation down to the specifics of each client. The flexibility for us to work with the City and create a customized project plan lead us to be a good partner to select for this project. 100% client satisfaction is our goal and that means doing everything you want us to do and then some. Our team of engineers are world class and all are Mitel certified and it shows since we receive unsolicited thank you notes/emails all the time for our work. As you can see, Maverick Networks, Inc. has put together a comprehensive solution that addresses all of the needs of the City of La Quinta. We look forward to continuing our conversation regarding this solution and other ways that we can help the City achieve their communications goals now and into the future. Prepared by Aaron J Lee CEO – President of Sales Maverick Networks, Inc. (925) 726-2111 Connecting People from Absent and Idle to Present and Productive! SECTION 5 ‐ QUESTIONS TO VENDORS: Please include in your application your responses to the questions asked below: 1. Introduction a. Describe the full network assessment you will provide. Maverick Networks will engage Mitel Professional Services and utilize their standard VoIP Readiness Assessment. Testing Server will be positioned on the core network switch expected to support the voice communications call server, with testing end - points strategically positioned in the voice VLAN of each office. An initial test will be performed where call traffic is gradually “throttled up” to the limit set in Call Admission Control to ensure that the QoS bandwidth allocations are sufficient to prevent discarded packets. Once voice capacity is established, we will generate data traffic, such that the uplink from an IDF to the MDF is saturated to near 100% utilization while generating test voice traffic, to ensure that QoS on the LAN is properly implemented to prioritize voice packets over data packets. This tes t will be repeated one time for each different access layer switch type to ensure that implemented QoS methodology is working correctly. A report will be provided with the details of the test and remediation recommendations if required. b. Indicate your ability to perform the cable installation and connections. Maverick Networks has a team and is very experienced with cable installation. We will be able to support you with any necessary cable infrastructure remediations. No existing cable infrastructure can be warranted without specific prior testing. We will provide new patch cords from the wall to the phone and all back-office connections as requested. 2. Required Services a. Indicate your plan of action to perform and experience in performing the 911 services Maverick Networks installs Enterprise VoIP telephone systems for Cities, Counties, School Districts, and other multi-site implementations where 911 and E911 services are required. The Mitel Solution is very capable in terms of 911 and E911 services. MiVoice Business – e911 Compliance When an emergency number is dialed, a CESID is sent from the system to the PSAP. The CESID is used as a key in the ALI database. The ALI database displays the precise location of the caller, and emergency services information identifying the proper medical, fire, or law enforcement agency for the location. It is important to communicate all CESID changes to the ALI database. E911 Services A Customer Emergency Services ID (CESID) provides location information for a phone extension on a private network when a caller makes an emergency call. The information can help direct emergency crews to a caller's location. CESID programming and maintenance is a required component of emergency services. CESIDs are public network Listed Directory Numbers (LDNs) that users obtain from a local carrier and assign to a directory number (DN) on your network. When an emergency call is made, the system sends the CESID of the extension to the Public Service Telephone Network (PSTN). The CESID is used by the central office (CO) to route the call to the local Public Safety Answering Point (PSAP) and then by the PSAP to call up information such as the address, building, floor, area, and callback number. For a 911 call to be compliant with FCC guidelines, it must report a CESID to the PSAP. At a minimum, users must define a CESID for each DN in the CESID Assignment form. To ensure that CESIDs are updated correctly whenever a device is moved, promptly investigate and address all CESID-related alarms. Users may have to return a phone to its original location if the move was not authorized or update the CESID Assignment and/or L2 to CESID Mapping forms. Alternatively, users can populate the L2 to CESID Mapping form in advance of a device move. Regulations MiVoice Business CESID support complies with emergency services regulations including but not limited to Enhanced 911 standards. b. Describe your solution to the Call Accounting System MiVoice Business Reporter is an advanced reporting and analytics application f or non- contact center groups. Its comprehensive suite of cost-management reports will provide Administrators with an explicit view of telecom activity and expenses, so you can pinpoint problems, identify network trends, and optimize telecom setup. Armed with historical drill-down reports, flexible collection options, and data mining tools, Administrators will be able to easily perform the following applications: • departmental reporting • marketing analysis • business intelligence/business management • traffic analysis • informal customer service groups • call costing Business Reporter uncovers all the details needed to track, understand and predict employee call patterns. IT specialists will be able to determine which trunk lines, system infrastructure and personnel resources are overwhelmed or underused. You can also identify billing errors or telecom misuse, so they can be proactively resolved or stopped. Business Reporter’s real-time monitor, Extension Now, displays user call states as well as cumulative current-day statistics. Along with its inherent contact center resources, Business Reporter’s capabilities also naturally extend into the back office to provide real-time non-ACD monitoring and reporting. c. Describe your solution to comply with City’s proposed Unified Messaging and migration to VoIP and Office 365 2016 We have proposed the NuPoint Unified Messaging platform which is a part of the MiCollab Server. The NuPoint Unified Messaging platform is compatible with most email solutions and has a very flexible and tight integration with Microsoft Exchange and Office 365. Additionally, the NuPoint Unified Messaging platform has plugins for Microsoft Outlook to provide additional message player and management functionality. The MiCollab Server solution has plugins to Outlook to provide conference scheduling and management for the end users. 3. Training a. Indicate your comprehensive training solution to train City employees. Indicate if this is a “train the trainer” implementation. Staff Training: The Maverick Networks’ user training session is designed to meet the requirements of preparing attendants and station users for the use of the Telephone systems. Each user learns to use each feature and understand the associated benefits. Training is scheduled prior to Cutover with appropriate follow up after Cutover. The training sessions are equipped with telephone instruments for actual hands on use. Soft copy training materials and quick reference guides will be provided as well. Train the Trainer: Maverick Networks’ will provide Train the Trainer sessions if desired. Upon completion of this process an employee will have the ability to provide other employees with continuous attendant and user training. Train the Trainer session content includes: • Working with the Project Supervisor throughout the database gathering process. • Participate in & conduct user training sessions. • Question and Answer session. Telephone set familiarization: • Identification of button types: fixed feature buttons, programmable feature buttons, RG Tone Key (ring tones), volume control. • Brief mention of other types of sets that may be encountered (i.e., 24 buttons, displays, and speakers). Station user training session content includes: • Presentation of system, emphasizing benefits of the most common features (Call pick up, call forwarding, etc.) • Demonstration of features. • Hands on experience of features with telephone instruments. • Question/answer session. • A Telephone User Guide, Based on Instrument type, is provided. Telephone System Feature Review: • Step-by-Step review of the features outlined in the user Quick Reference Guide. • Review of any unique features that may not be covered in the Quick Reference Guide. UCC user training session content includes: • Presentation of software, emphasizing benefits of the most common features (Call pick up, call forwarding, etc.) • Demonstration of features. • Hands on experience of features with software • Question/answer session. On-Going Training: Maverick Networks and can provide onsite training to perform a full training class. The cost is $125.00 per hour. Administrator Training The goal of administrator training is to allow the IT staff to become proficient in day to day management and troubleshooting of the new Mitel infrastructure. While Maverick Networks will remain available for post installation support, the staff should and will learn to diagnose issues, make add/moves/changes to the system etc. Maverick Networks will provide onsite administration training for the staff, as requested. Training will include the system fundamentals that will cover the following: • Telephone system training • Logging onto the systems Group Administration • Changing the Time and Date • Managing System Speed Calls • Adding, Editing and Deleting Extensions • Modifying User’s Personal Keys • Scheduling reports • Adding or Modifying user information • General Troubleshooting b. Indicate your comprehensive training solution to train employees, with recommendations relative to staff time requirements. Training sessions usually run from 30 minutes to 1 hour. c. Provide a complete list of off‐premise training classes including description, time required, location and target audience. Are the costs for these serviced in the price schedule? There are a number of off-site and online training courses available at different rates for users and administrators. Additionally, there are a few options for training subscriptions included with the uplift to Premium Software Assurance from Mitel. d. Provide a summary of in‐house training for end users. Summary provided above e. Indicate the number of manuals and operation handbooks to be provided to each employee on site at each location, at no additional cost to City Everyone will be provided with printed quick reference guides. Additional user guides and documentation available in PDF form. f. Indicate the method that City will use to obtain additional manuals and /or handbooks. Maverick Networks and Mitel will provide access to all manufacture provided documentation. 4. Feature Set a. A list of features was provided in Section 3, Scope of Service that outlined the “Feature Set.” Please indicate your inability to furnish a feature by listing it out. In addition, as this is not a complete list, please indicate any additional features that you feel are important for City to note. Maverick Networks and Mitel can provide all of the requested features in the table in section 3. We have included pricing for all and some can be broken out as needed. Automatic Call Distribution (ACD) Groups – This capability is licensed by agent and we have included the base pack of 5 agents and shown an additional 5 agents so that you can see the per agent pricing. Further discussion may be required to determine total number of agents required. We can do quite a bit of call routing and handling without true ACD agent licensing using ring groups, hunt groups, and other traditional call routing capabilities. Fax/eFax capabilities – The NuPoint Unified Messaging Platform as part of MiCollab is capable of eFax services. We have included 2 simultaneous fax ports and licensing for 50 users to print to fax. All users can receive inbound fax to email with fax port resources. Softphone – We have included the UCC Standard license for 59 users and these licenses would allow softphone for up to 59 users. This UCC Standard license also includes the MiCollab Client for the smartphone. Conferencing – The solution supports ad-hoc conferencing for up to 8 parties in a conference. Additionally, there is a 15-port conference bridge for audio/web/video conferencing included as part of the MiCollab Server solution. Call recording – All users will have the ability for ad-hoc call recording meaning they can press a button on the phone and have the call re corded from the time the button is pressed. This recorded conversation is then put into their voicemail box. Additional Call Recording capabilities can be added as part of the Contact Center Solution and MiVoice Call Recording. 5. Single Point of Responsibility / Accountability City’s expectation is to have a single point of contact, i.e. a single point of authority and a single contracting entity for this project. This is of a critical nature for this RFP; a contract will NOT be awarded to a vendor who does not have this single point of accountability. Indicate your understanding and compliance with this requirement. Maverick Networks will be your partner and single point of responsibility. We fully understand and comply with this requirement. 6. Technical Requirements a. Provide required / recommended connectivity to implement the proposed solution and pricing for recommended connectivity. Maverick Networks is an agent for most carriers and can assist with provisioning connectivity. We have proposed the solution using 35 SIP Trunks. You can provision that Service with DIDs, Alternate Routing, and e911 on a circuit with QoS from a carrier like TPx for around $1,000 per month. You also qualify for AT&T CalNet 3 which offers government pricing for these services. b. Provide a complete system design and methodology for assuring system wide voice quality. Maverick Networks has been installing VoIP solutions since 2003 and has a lot of experience in providing solutions that assure system wide voice quality. We implement industry standard best practices. We follow these general guidelines to minimize voice quality complaints: • Design the LAN to be fully switched. • Ensure that IP phones are connected to the IP network only through layer 2 switches. Do not use hubs. • Use echo cancellers at hybrids (2-4 wire converters). • The MiVoice Business platform Ethernet ports default to auto-negotiate. Ensure that the Network Layer 2 switch ports are also configured to auto -negotiate. • Use VLANs to segregate voice packets from data traffic. • Use L2 and L3 QoS mechanisms for wired LANs. • Use Wireless Multimedia Quality of Service (QoS) mechanisms for WiFi LANs. • Use full-duplex connections wherever possible. • Provision extra bandwidth whenever possible. • Run Ethernet cabling in its own cable ch annels. Do not run Ethernet cables in the power cable channels alongside power cables. c. Recommend and illustrate equipment to be installed by City Maverick has provisioned the solution as a software solution. We recommend that you install it in your VMware highly available environment. The VMware solution offers instant hardware level resiliency and the Mitel Solution is designed to take advantage of that. Additional Call Control resiliency is provided through the optional remote site gateways. d. Provide a solution to redundancy / failover in case of system wide failure, ensuring that the system is operational. Maverick Networks has designed the solution with a redundant/resilient gateway that can be installed at any location on the network to provide resilient call control in the event the core call processing is unavailable. Additional SIP trunks would need to be provisioned from the carrier at the additional location to support PSTN calls. e. VoIP will require specialized training for system administration staff. Vendor will supply ALL additional equipment and software for system programing and operation. Indicate your solution to this requirement. Maverick Networks has proposed a turnkey solution. We have included all equipment and software required. We will work closely with the City Staff to gather all the required information but we assume all responsibility for project management, data gathering, programming, testing, implementation, and training. f. System security features need to be built in allowing the administrator to remotely assess all levels of users. Indicate your ability to provide this level of security. MiVoice Business – Security Encrypted Media and Signaling Paths A signaling path is used to set up and control calls. An attack on signaling can be the precursor for a denial-of-service attack, call routing modification, call hijacking, or the impersonation of another extension. Similarly, the media path, which carries the actual voice communications, can be subject to eavesdropping or nuisance activities affecting call quality. MiVoice Business safeguards transmissions through encrypted media and signaling paths for all Mitel IP phones. This is accomplished with secure real-time protocol (SRTP) using 128-bit advanced encryption standard (AES). Mitel encryption is enabled by default and does not require an extra configuration. Mitel encrypts the media path between multiple MiVoice Business instances using secure socket layer (SSL) protocol. This allows the platforms to be configured into clusters or systems to be deployed as part of a centrally managed distributed architecture. With media encryption in place, IP phones will send and receive voice traffic only when instructed to do so by MiVoice Business through commands sent in the encrypted MiNET call control stream. A phone instructed to establish a voice connection also receives (over the encrypted call control connection) a unique session encryption key for that specific call. Only the encryption key enables the call to continue through; a random secure RTP stream sent to an IP phone will be ignored. Signaling information is interpreted within the controller. Where a message needs to be sent to another controller or to another end device, an independent secure connection is used. Therefore, a call between two phones or two controllers will require the establishment of three secure signaling paths, that is, a secure connection at each controller and one between the controllers. The signaling paths with security do not take different n etwork routes compared to those without security. The only difference is that the contents of the payload are encrypted. When the signaling paths are established and a voice connection can be made, the two end devices will negotiate the keys and method of voice encryption. Once agreed, the voice will stream directly between the two devices. SIP Security SRTP, as defined by RFC 4568, is used to provide secure media streaming between: SIP devices and the MiVoice Business system, SIP Phones and MiNET 53xx series IP Phones, and between MiVoice Conference Unit and MiVoice Video Units and MiVoice Video Units. SRTP requires consistent end-to-end encrypted media negotiations; therefore, every component that negotiates SRTP with a SIP endpoint must comply with RFC 4568. Transport Layer Security (TLS) To be able to connect to 3rd-party SIP Devices that use Transport Layer Security (TLS), MiVoice Business supports the TLS protocol (RFC 2246) for message encryption. g. Provide documentation showing call handling and device addressing schemas, initial equipment inventory for each location including model/serial numbers, switches, routers, and other relevant equipment. Maverick Networks will provide all as built documentation as requested. h. The vendor‐‐‐provided project manager for installation and continuing contact with the vendor is a critical position. City wishes to be able to meet and interview this person as part of any finalist interview. Please indicate concurrence with this philosophy. Maverick Networks would be very happy to introduce you to our team. Our lead Project Manager, Bob Johnston, has been in the industry for 40+ years and brings a wealth of experience and passion to project implementation. Additionally, your Account Manager, Andrew Williamson, has been with Maverick Networks for 10 years and will bring a wealth of support. i. Vendor will provide below a complete listing of maintenance and support services indicated and the range of services offered. Maverick Networks has included all the services required for turnkey implementation. We have designed the solution based on RFP information provided and questions answered. We have proposed and will configure the solution utilizing industry standard best practices. We will provide access to all system documentation. We will work with the IT staff to provide the necessary Administrator training. Additionally, we can sponsor the Staff for any desired Mitel Manufacture training. Our support proposal includes all firmware and software updates for all components as long as maintenance contract and software assurance is maintained. Maverick Networks Support: Maverick Networks Service department is operational 24 hours a day, 365 days a year and provides guaranteed response time of two hours for emergency calls, 24 hours for regular service. The nearest parts depot is at 7060 Koll Center Pkwy #306 Pleasanton, CA 94566. Technical staff are located in and dispatched from our Pleasanton, Folsom, and Irvine CA offices. Based on the requirements described in the RFP, a break/fix or “maintenance standard” plan is recommended. This plan warranties the controllers, software, software upgrades and any labor to correct issues with the system. Proactive adds/moves/changes will be primarily handled by the Housing Authority staff, but we have also listed an option for Maverick Networks to do all this. Proactive changes requiring technical assistance would be billed on an as needed basis. All software/Software assurance will be purchased at discounted government rates (NASPO/NJPA). Our technicians and project managers are sent to Mitel training regularly to keep certifications current. All technicians are factory trained and have certifications on all proposed products. Project managers and engineers follow a very detailed pro ject plan (Path to Excellence) to ensure that a firm scope of work is developed to meet client’s needs; key milestones are reached on time etc. As an exclusive Mitel provider, Maverick Networks stocks thousands of dollars in inventory at our local warehouse and access to millions of dollars in inventory from Mitel, so you can be sure your needs will be met promptly and efficiently. Your Service Commitment Includes: • Guaranteed equipment/parts availability for 10 years following the installation of your system • Remote programming and remote diagnostics for expedited response to customer needs • The highest level of service possible from a full staff of experienced, certified technicians Service Process: When support is required, Housing Authority staff can either call or email into Maverick Networks’ service team for support. A Customer Service representative (CSR) will confirm the account and location and collect the details of the issue. If assistance is needed, a Maverick Networks technician will login to the Mitel system to diagnose and resolve the issue(s). If the issue cannot be resolved remotely, a Maverick Networks technician will be dispatched to the site to complete the task. The Housing Authority staff would be expected to acquire preliminary i nformation to provide to the Maverick Networks team, i.e. what extensions are affected, what time the issue occurred, what troubleshooting (if any) has already been attempted. Service Classification: Adds, moves, and changes: Remote and on-site support available from 8 a.m. to 5 p.m. Monday to Friday (excludes holidays). Response within 8 business hours upon receipt of an AMC request. A technician will make requested programming changes remotely; unless it is determined an onsite visit is necessary. Repair Services - Minor Failures: Remote and on-site support available from 8 a.m. to 5 p.m. Monday to Friday (excludes holidays). Response within 8 business hours upon receipt of a minor failure trouble report. A technician will attempt to clear the failure remotely and/or contact the end user to begin troubleshooting the system failure. On-site response within the next business day upon receipt of a minor failure trouble report that cannot be resolved by a remote technician. Repair Services - Major Failures: Remote and on-site support available 24 hours a day, 7 days a week, 365 days a year. Response within 2 hours upon receipt of a major failure trouble report. A technician will attempt to clear the failure remotely and/or contact the client to begin troubleshooting the system failure. On-site response within 4 hours upon receipt of a major failure trouble report that cannot be resolved by a remote technician. Service ticket classifications: • Critical (down systems, needing immediate assistance) • High (not completely down, but functionality affected) • Medium (partially service affecting, but mostly functional) • Low (not service affecting, but needing assistance) • Info (basic questions/inquiries) Remote Support: The current solution can be managed predominately remotely. With the exception of needing to make physical connections to items such as analog devices, paging equipment etc. the system will be completely managed by remote staff, based out of Pleasanton. The MiVoice Business system monitors alarms for a large number of alarm categories including tone receivers, DTMF senders and receivers, conference bridges, and trunk routes. If a configurable alarm threshold is reached, the system raises an alarm condition (Critical, Major, Minor, No Alarm). The alarm condition remains until the fault is corrected. An entry is made in the Maintenance Log when there is any change in the alarm status. Alerts can be delivered to a remote management center using a choice of proprietary User Datagram Protocol (UDP), Simple Network Management Protocol (SNMP) trap, or e-mail (SMTP) formats. Alarm Notification: The solution alarm status is conveniently accessible in a scrolling banner at the top of the MiVoice Business Embedded System Manager interface. The banner cont inually displays up-to-date alarm status information about the system, any license violation, and system data synchronization. Clicking on the banner will bring the administrator to the relevant part of the system to begin immediate investigation. MiVoice Business’ alarm management capability reveals a history of the fault, the time the alarm was created, and the various severities of the alarm. In the event that an administrator cannot constantly monitor the health dashboard for network or application issues, MiVoice Business can send e-mail notifications of alarms to administrators or Maverick Networks staff. It can e-mail multiple locations, depending on the alarm status that has been raised. Also, alarm notifications can be sent to higher order management systems (via SNMP traps) to support a single alarm management interface. Upgrades: Maverick Networks will keep the Mitel software up to date as new versions are released. Once Mitel releases new software versions, Maverick Networks will go through an internal vetting process of the new software, then begin upgrades for our clients. Given the design of this network, software upgrades can be completed without downtime, due to resiliency. Resiliency during a software upgrade is handled the same as with a network failure or server problem. Phones will continue provide service through a secondary 3300 Controller. The administrator can transfer resilient IP phones to the secondary controller through Handoff Services Type (HST) maintenance commands. Once the upgrade is finished, the phones will then automatically return to the primary 3300 ICP Controller. System Backup: Maverick Networks will perform system backups of system programming. System backups for MiVoice Business can reside on a storage area network (SAN) or redundant external store. An administrator can initiate individual system backups or a solution-wide collection of all the system backups in the administration group. These can be transferred through File Transfer Protocol (FTP) to an external stor age area. Maverick Networks has proposed our “Maintenance Standard” as part of our RFP response. 7. General Questions a. How many years has your company been in business? How long have you been providing telephone systems? What is your company’s primary line of business? Maverick Networks has been in business as a Corporation since 2003 providing Heritage Mitel MiVoice Business solutions. This is our primary line of business and we are very good at it. b. Provide a brief overview of your company (furnish your business philosophy, mission statement, management structure, organization chart, etc.). Maverick Networks was formed by Aaron Lee in 2003. We grew the business organically as we added customers and employees over the years. We have always been focused on VoIP Communications Solutions and have been on the leading edge of the technology as it has grown to be the default Enterprise Telephony solution. We are agents for all the major carriers and have access to sell any needed services. With the new world of cloud-based services coming to market in the last few years, we have been actively involved in selling and supporting all the new technologies. Maverick Networks, Inc. has been working with Mitel and installing versions of this system since 2003. Maverick Networks is a Mitel Exclusive, Gold Level Partner (Gold sales volume). All engineers are certified in the Mitel products we sell and install including Contact Center Applications. Maverick Networks is a Corporation with 16 employees solely owned by Aaron Lee. We currently have 3 offices located in Pleasanton, Folsom, and Irvine California. Due to our breadth of knowledge on the products we install and maintain, as well as a commitment to superior customer service, we were given the “Operational Excellence” classification by Mitel. Maverick Networks sits on Mitel’s Partner Advisory Committee (MPAC), which is group of top partners who drive decisions, guidelines and strategy for Mitel. As a top 20 partner in the nation for Mitel, Maverick Networks also attends the yearly “Mitel Elite Experience” conference. This is an opportunity to work with the Mitel executive team, learn about all of the new Mitel products and services being released, and work with other top partners on best practices. Over the last several years, Maverick Networks has maintained a focus on the public sector. Projects have included new installations, upgrades, infrastructure migrations and ongoing support for cities, counties, municipalities, K-12 and higher education clients in California. These projects have come from a mixture of existing client, existing Mitel customers who turned to Maverick Networks for support and net new clients. Many of our public clients have been using Mitel systems for over 20 years. Maverick Networks has helped these users take their existing investments in Mitel and migrate them to the latest and greatest offerings available. Several started with digital systems (SX-2000), which we migrated to IP (3300 with peripheral nodes for digital phones). From there, they transitioned to all IP phones and removed their peripheral nodes. Many virtualized their call control and applications and are now using single point provisioning. Having Maverick Networks as a partner, our clients benefit from a company who is focused on Mitel and can make the best recommendations of how/when to adjust the infrastructure and manage the transition. c. How many employees do you have? What is the total years’ experience your employees have in this profession; what is the average? Maverick Networks has 17 full time employees. Maverick Networks Project Team is comprised of Individuals with an excess of 100 years of voice communications experience and knowledge. Each are certified and experienced in all Mitel services and products. Some of our potential team are listed below. • Aaron Lee – Founder, CEO, and President of Sales - 20+ Years in the Industry • Andrew Williamson – Account Manager – 10 Years at Maverick, 10 Years in the Industry • Todd Barnes – Solutions Architect – 9 Years at Maverick, 20+ Years in the Industry • Bob Johnston – VP of Ops and Project Management – 4 Years at Maverick, 40+ Years in the Industry • Tyler Curcio – Director of Service Operations – 5 Years at Maverick, 7 Years in the Industry • Daryl Gray – Lead Engineer - 10 Years at Maverick, 20+ Years in the Industry • Michael McCarthy – Systems Engineer – 4 Years at Maverick, 25+ Years in the Industry • Lisette Hammond – Project Coordinator - 3 Years at Maverick, 30 Years in the Industry d. State the type of ownership of your company. Give the state and date of your incorporation if applicable. List headquarters and regional / full‐service /office locations, and website address. Maverick Networks is a Corporation founded in 2003 with headquarters in Pleasanton, CA. www.mavericknetworks.net Bay Area: 925-931-1900 7060 Koll Center Pkwy #306 Pleasanton, CA 94566 Sacramento: 916-365-8080 1849 Iron Point Rd, #100 Folsom, CA 95630 Central Valley: 209-888-6900 Southern CA: 866-482-3200 17901 Von Karman Ave Suite 600 Irvine, CA 92614 e. Provide the key contact name, title, address, telephone and fax numbers. Also identify the person(s) authorized to contractually bind the organization. Provide resumes for owners and key sales personnel. The following Maverick Networks personnel are authorized to make representations related to this proposal and Aaron Lee will contractually bind Maverick as required; Todd Barnes – Solutions Architect 7060 Koll Center Pkwy. #306 Pleasanton, CA 94566 925-726-2112 tbarnes@mavericknetworks.net Andrew Williamson – Account Manager 7060 Koll Center Pkwy. #306 Pleasanton, CA 94566 925-726-2117 awilliamson@mavericknetworks.net Aaron Lee – CEO and President of Sales 1849 Iron Point Rd, #100 Folsom, CA 95630 916-365-8088 ajlee@mavericknetworks.net f. Please provide status of any current or pending litigation against your company that might affect your ability to deliver the services that you offer. Maverick Networks has no pending litigation that would affect our ability to deliver this solution. g. Do you anticipate that your company will be acquired in the foreseeable future? Is your company planning to acquire any other companies? If yes, please provide the names of the companies and the nature of the business. Maverick Networks has no planned mergers or acquisitions in the foreseeable future. h. Include names of three (3) current customers (title and phone numbers) that have had installations like that described in this RFP and a letter of recommendation from each. Company name and location City of West Covina Contact name, position and phone number Shawn Granger, IT Director, 626-939-8410 Solution/Products installed Virtualized Mitel MiVoice Business, MiCollab with Unified Messaging and Conferencing, SIP Trunking with remote survivable gateways Size of system 450 Users How long installed Cutover in October 2018 Company name and location City of San Ramon Contact name, position and phone number Rick Maria, IT Director, 925-973-2500 Solution/Products installed Mitel (Virtualized) MiVoice Business, MiCollab, and Mitel Business Reporter. MiVoice Border Gateway and CX Gateways at every site. Size of system 400 Users How long installed Installed Spring of 2016 Company name and location City of Fremont Contact name, position and phone number Ed Miranda, IT Manager, 510-494-4806 Solution/Products installed Multiple MiVoice Business systems operating in a highly available resilient design. 1000+ users spread across all the City locations including the Police Department. Size of system 1200 Users How long installed They have been a very long time Mitel Customer that has continued to upgrade and migrate over the years. Maverick Customer since 2015. Maverick has helped them migrate from a primarily digital/analog environment to nearly 100% IP environment. Company name and location City of Napa Contact name, position and phone number Scott Nielsen, IT Director, 707-258-7899 Solution/Products installed 400 phones migrating from a distributed architecture to a Virtual MiVoice Business and Virtual MiCollab for centralized management. Multiple Mitel 3300 Appliances for remote survivability, analog support, and PRI/PSTN connectivity. Size of system 400 Users How long installed Long time Mitel Customer. Maverick Support since 2012. Company name and location Santa Barbara City College Contact name, position and phone number Chris Miller, IT Manager, 805-730-4256 Solution/Products installed 3000+ Users on MiVoice Business and MiCollab. Multiple Mitel 3300 Appliances at remote campuses for local survivability and resiliency. Contact Center and Business Reporter. Mitel Mass Notification for 911 and Emergency Alerts. Size of system 3000 Users How long installed They have been a very long time Mitel Customer that has continued to upgrade and migrate over the years. Maverick Customer since 2015. Maverick has helped them migrate from a distributed, primarily digital/analog environment to nearly 100% IP centralized environment. i. Please include referenc e names of former customers, if any, (title and phone numbers) and the reasons for disengagement of your services. j. What type of insurance coverage do you carry? Describe the amount of coverage. Maverick Networks carries standard required insurance required by California Contractors. We are able to adjust limits as necessary to meet the City’s requirements. k. Describe any other value‐added services your company can provide. Maverick Networks is your full-service traditional Voice over IP Solution Provider. With Cloud Services taking over the industry, there are not many of us still out there with the capabilities that we will bring to you as a partner in this project. Our help desk is staffed with Mitel Certified Engineers ready to help when you call and provide first call resolution. Maverick Networks is recommending and supporting Mitel’s MiVoice Business solution. 8. Summary a. Explain in one page or less how your solution will differentiate you from other vendors and why we should choose you as our successful vendor. List the unique features that give your company a competitive edge in the telephony industry. Maverick Networks is recommending the Mitel MiVoice Business solution. This is Mitel’s heritage and flagship Call Control Solution. As Mitel has acquired other companies like Intertel, Aastra, Toshiba, and Shoretel, the MiVoice Business solution remains the fixture in their portfolio. Most development seems driven toward the MiVoice Business solution as the On-Premise/Private Cloud strategy. The Maverick Networks team is deeply experienced in delivering this solution and many of our engineers have been installing and supporting earlier iterations of the MiVoice Business for more than 20 years. The City of La Quinta can expect a very tight integration with your Office 365 Environment as described earlier. Additional must-have capabilities include Mobility, Softphone on a PC or Mobile device, Twinning of a single number to reach employees across multiple devices, and Teleworker capability. You will have reporting across every device on the system and e911 location identification. If you select the Mitel solution and Maverick Networks as your partner, you can expect to leverage your investment for many years to come. The solution is primarily software based and easy to upgrade and maintain. The strategy of implementing in your highly available VMware environment is recommended and then your hardware stack can be leveraged across all of your mission critical applications. Your voice applications easily become integrated into the management of all applications with similar disaster recovery and business continuity rules. Maverick Networks and our team love what we do and love the Mitel solution and look forward to the opportunity to partner with the City of La Quinta for your new Unified Communications and VoIP Phone System. Cost Proposal – NASPO Contract Pricing Part No.Description Qty List Ext List % Cust DiscCust Price Ext List 54005748 MiVoice Business Virtual for Enterprise 1 1,495.00 1,495.00 38.00 926.90 926.90 50006767 6920 IP Phone 100 295.00 29,500.00 38.00 182.90 18,290.00 50006769 6930 IP Phone 40 410.00 16,400.00 38.00 254.20 10,168.00 50006770 6940 IP Phone 19 550.00 10,450.00 38.00 341.00 6,479.00 50006580 MiVoice Conference Phone 1 1,195.00 1,195.00 38.00 740.90 740.90 51005172 PWR CRD C7 2.5A 125V-NA PLUG NON POLRIZD 1 8.00 8.00 38.00 4.96 4.96 51015131 48VDC ETHNT PWR ADPT 100-240V 802.3af 1 40.00 40.00 38.00 24.80 24.80 54004491 SIP Trunking Channel Proxy 35 50.00 1,750.00 38.00 31.00 1,085.00 54005339 MiVoice Border Gateway Virtual 1 250.00 250.00 38.00 155.00 155.00 54005442 MiCollab Virtual Appliance 1 995.00 995.00 38.00 616.90 616.90 54000297 MCD Mailbox license 1 50.00 50.00 38.00 31.00 31.00 54002375 NPUM Fax on One Port (max 6/node)2 1,000.00 2,000.00 38.00 620.00 1,240.00 54002390 MiVoice Business License - SIP Trunk x1 5 100.00 500.00 38.00 62.00 310.00 54004112 NPUM Outbound Fax Users x50 1 1,000.00 1,000.00 38.00 620.00 620.00 54005400 MiVoice Business SIP Trunks x10 3 900.00 2,700.00 38.00 558.00 1,674.00 54004975 MiVoice Bus License - Enterprise User 1 175.00 175.00 38.00 108.50 108.50 54006540 UCCv4.0 Entry User for MiVoice Bus x50 2 9,350.00 18,700.00 38.00 5,797.00 11,594.00 54006542 UCCv4.0 STND User for MiVoice Bus x1 9 325.00 2,925.00 38.00 201.50 1,813.50 54006543 UCCv4.0 STND User for MiVoice Bus x50 1 13,800.00 13,800.00 38.00 8,556.00 8,556.00 54009186 SWA Std 1y MiCollab System 1 100.00 100.00 38.00 62.00 62.00 54009208 SWA Std 1y UCC Entry MiVB 100 11.00 1,100.00 38.00 6.82 682.00 54009209 SWA Std 1y UCC Std MiVB 59 21.00 1,239.00 38.00 13.02 768.18 54009220 SWA Std 1y MiVBus System 1 125.00 125.00 38.00 77.50 77.50 54009224 SWA Std 1y MiVBus User 1 10.00 10.00 38.00 6.20 6.20 54009229 SWA Std 1y MiV BG System 1 25.00 25.00 38.00 15.50 15.50 54009230 SWA Std 1y MiV BG SIP Connect 35 6.00 210.00 38.00 3.72 130.20 106,742.00 38.00 66,180.04 Public Sector Competitive Discount is a one time discount based on the entire configuration and is subject to change if the configuration is modified. This quote is based on the Mitel NASPO ValuePoint contract #AR623 and Purchase Orders resulting from this quote should be written to Mitel Business Systems, Inc. directly per the ordering instructions below. NASPO ValuePoint contract #AR623 CALIFORNIA PARTICIPATING ADDENDUM NO. 7-14-70-10 must be referenced on any PO resulting from this quote This quote is good for 90 days from date on file and must renewed thereafter. Software Assurance Total End User Line Item Pricing Report Core Platform Applications IP Phones Licences System Licences Part No.Description Qty List Ext List % Cust DiscCust Price Ext List 54005968 MiVBus Enterprise SW for 3300 (no users)1 1,495.00 1,495.00 38.00 926.90 926.90 50006271 PWR CRD C13 10A 125V - NA Plug 1 25.00 25.00 38.00 15.50 15.50 54004491 SIP Trunking Channel Proxy 35 50.00 1,750.00 38.00 31.00 1,085.00 54004571 Mitel Border Gateway base Software for Industry Standard Server1250.00 250.00 38.00 155.00 155.00 54002390 MiVoice Business License - SIP Trunk x1 5 100.00 500.00 38.00 62.00 310.00 54005400 MiVoice Business SIP Trunks x10 3 900.00 2,700.00 38.00 558.00 1,674.00 54009220 SWA Std 1y MiVBus System 1 125.00 125.00 38.00 77.50 77.50 54009229 SWA Std 1y MiV BG System 1 25.00 25.00 38.00 15.50 15.50 54009230 SWA Std 1y MiV BG SIP Connect 35 6.00 210.00 38.00 3.72 130.20 50006268 3300 MXe III Controller SATA SSD 1 265.00 265.00 0.00 265.00 265.00 50006731 3300 MXe III w/ 1GB RAM Controller 1 3,000.00 3,000.00 38.00 1,860.00 1,860.00 10,345.00 37.03 6,514.60 Part No.Description Qty List Ext List % Cust DiscCust Price Ext List 52003285 Agent Call Record w-SRC Lic x1 5 200.00 1,000.00 38.00 124.00 620.00 52002931 Contact Center Agentx1 5 800.00 4,000.00 38.00 496.00 2,480.00 52002935 Contact Center Starter Pack 1 6,000.00 6,000.00 38.00 3,720.00 3,720.00 54006799 MiVoice Business Reporter Extension x50 3 300.00 900.00 38.00 186.00 558.00 54006806 MiContact Center Virtual Server 1 2,800.00 2,800.00 38.00 1,736.00 1,736.00 54006933 CC Standard Software Assurance 1,764 1.00 1,764.00 38.00 0.62 1,093.68 16,464.00 38.00 10,207.68 Licences System Licences Software Assurance System Total Redundant Gateway - OPTIONAL 1 x 54006833 Contact Center Starter Pack AMC Bundle Software Assurance Total Applications Boards 1 x 54006813 MiVoice Call Recording License x1 WG Licences 1 x 54006834 Contact Center Agent AMC Bundle 1 x 54006812 MiVoice Call Rcrd BaseSoftware WG 5 x 54006813 MiVoice Call Recording License x1 WG Contact Center and Business Reporter Licences Users 1 x 54006809 MiVoice Call Recorder SRC Tap License x1 Part No.Description Qty List Ext List Disc Cust Price Ext Price HP DL360 for MiVoice Business 1 4,500.00 4,500.00 4,500.00 4,500.00 HP DL360 for MiCollab 1 4,500.00 4,500.00 4,500.00 4,500.00 HP DL360 for Mitel Border Gateway 1 4,000.00 4,000.00 4,000.00 4,000.00 HP DL360 for MiContact Center/Business Rep 1 5,500.00 5,500.00 5,500.00 5,500.00 18,500.00 18,500.00 Part No.Description Qty List Ext List Disc Cust Price Ext Price Project Management 40 125.00 5,000.00 125.00 5,000.00 Installation 120 125.00 15,000.00 125.00 15,000.00 Cutover Coverage 40 125.00 5,000.00 125.00 5,000.00 End User Training 24 125.00 3,000.00 125.00 3,000.00 Administrator Training 16 125.00 2,000.00 125.00 2,000.00 Network Assessment 1 2,500.00 2,500.00 2,500.00 2,500.00 32,500.00 32,500.00 184,551.00 133,902.32 -13,399.35 4,930.46 Grand Total Installed Price to the City of La Quinta 125,433.43 Grand Total Public Sector Competitive Discount is a one time discount based on the entire configuration and is subject to change if the configuration is modified. Public Sector Competitive Discount Tax Total Miscellaneous Equipment - OPTIONAL Miscellaneous Equipment Total Project Management Installation and Training Project Management Installation and Training Please note the following order requirements: * Prime NASPO ValuePoint contract #AR623 must be referenced on the PO * CALIFORNIA PARTICIPATING ADDENDUM NO. 7-14-70-10 must be referenced on the PO * Terms of Net/30 * A copy of the Mitel quote must accompany the order * Shipping and billing instructions * Requested delivery dates First time placing an order with us? We will need to set up a new customer account and will require the following information: * Full Legal Name and Invoice/Billing Address * Main Phone and Fax numbers * Point of Contact info for the Accounts Payable dept (Name, Title, Email, Phone and Fax number) * If Tax Exempt, a copy of the Tax Exemption Certificate must be provided Purchase Order or Mitel Govt Credit Card Order Form can be faxed to 703-904-0568 or emailed to USGovernmentSales@mitel.com The PO should be made out to: Mitel Business Systems, Inc. 1146 North Alma School Rd. Mesa, AZ 85201 PLEASE NOTE OUR SEPARATE REMIT TO ADDRESS: Mitel Business Systems, Inc. PO Box 52688 Phoenix, AZ 85072-2688 PLEASE DO NOT SEND PAYMENT TO THE MESA ADDRESS Part No.Description Qty List Ext List Disc Cust Price Ext Price 50006767 6920 IP Phone 1 295.00 295.00 38.00 182.90 182.90 50006769 6930 IP Phone 1 410.00 410.00 38.00 254.20 254.20 50006770 6940 IP Phone 1 550.00 550.00 38.00 341.00 341.00 50006763 68xx/69xx Bluetooth Handset 1 150.00 150.00 38.00 93.00 93.00 50006874 M695 PKM 1 200.00 200.00 38.00 124.00 124.00 50006921 6900/6800 Wall Mount Kit (10 Pack)1 250.00 250.00 38.00 155.00 155.00 51305332 DECT Headset - Integrated (NA)1 325.00 325.00 38.00 201.50 201.50 50006271 PWR CRD C13 10A 125V - NA Plug 1 25.00 25.00 38.00 15.50 15.50 51005172 PWR CRD C7 2.5A 125V-NA PLUG NON POLRIZD 1 8.00 8.00 38.00 4.96 4.96 51015131 48VDC ETHNT PWR ADPT 100-240V 802.3af 1 40.00 40.00 38.00 24.80 24.80 51301151 Gb 802.3at Pwr Adptr Unvrsl 90-264Vdc C8 1 120.00 120.00 38.00 74.40 74.40 51301282 Multi-Port GigE PoE Switch 1 325.00 325.00 38.00 201.50 201.50 52002842 MiVoice Business Console 1 1,820.00 1,820.00 38.00 1,128.40 1,128.40 50006580 MiVoice Conference Phone 1 1,195.00 1,195.00 38.00 740.90 740.90 50006591 MiVoice Video Conference Phone 1 1,695.00 1,695.00 38.00 1,050.90 1,050.90 50006622 Audio Y-Cable for RevoLabs Extn Mic Syst 1 40.00 40.00 0.00 40.00 40.00 51302468 RevoLabs HD Microphone, Directional (NA)1 360.00 360.00 0.00 360.00 360.00 51302471 RevoLabs HD Dual Chnl Syst (w/o Mic)(NA)1 605.00 605.00 0.00 605.00 605.00 51302673 RevoLabs Lapel Microphone (NA)1 360.00 360.00 0.00 360.00 360.00 51303911 RFP 12 Single Cell Base Station (NA)1 140.00 140.00 0.00 140.00 140.00 51303913 112 DECT Phone, Universal (w/Charger)1 160.00 160.00 0.00 160.00 160.00 51304977 WLAN Adapter (NA)1 225.00 225.00 0.00 225.00 225.00 51306580 BT Speakerphone 1 325.00 325.00 0.00 325.00 325.00 52002829 Panasonic SP305 Camera Bundle - NA 1 1,195.00 1,195.00 0.00 1,195.00 1,195.00 51015423 MITEL 5613/14/24/03/04 CHARER 1 46.00 46.00 0.00 46.00 46.00 51302081 Mitel 5624 v2 WiFi hndset w/bttry & clip 1 445.00 445.00 0.00 445.00 445.00 Non-Discountable 3rd Party Phones and Accessories Conf., Video Phones IP Phones Consoles Add/Delete Schedule Accessories Pricing Summary Page Year 1 Capital Costs with Options Included $ 152,051.00 Year 1 Service and Implementation Costs $ 32,500.00 Year 1 Maintenance & Support Included Tax $ 4,930.46 NASPO Contract Discount (Mitel) ($ 50,648.68) ***Additional Public Sector Discount (Mitel) ($ 13,399.35) YEAR 1 TOTAL PURCHASE $ 125,433.43 Year 2 Maintenance & Support $ 8,000.00 Year 3 Maintenance & Support $ 8,000.00 Year 4 Maintenance & Support $ 8,000.00 Year 5 Maintenance & Support $ 8,000.00 YEARS 2-5 TOTAL 5 Total 20 $ 32,000.00 Five Year Total Cost of Ownership $ 157,433.43 ***Public Sector Competitive Discount is a one-time discount based on the entire configuration and is subject to change if the configuration is modified.