UniVoIP Inc
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RFP
Unified Communications & VOIP
Phone System
City of La Quinta
RFP Answer
November 22, 2018
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Table of Contents
1. Introduction ........................................................................................................................................................5
Describe the full network assessment you will provide. ........................................................................................5
b. Indicate your ability to perform the cable installation and connections. ..........................................................5
2. Required Services ...............................................................................................................................................5
a. Indicate your plan of action to perform and experience in performing the 911 services .............................5
b. Describe your solution to the Call Accounting System...................................................................................5
c. Describe your solution to comply with City’s proposed Unified Messaging and migration to VoIP and
Office 365 2016 ......................................................................................................................................................6
3. Training ...................................................................................................................................................................7
a. Indicate your comprehensive training solution to train City employees. Indicate if this is a “train the trainer”
implementation. .....................................................................................................................................................7
b.Indicate your comprehensive training solution to train employees, with recommendations relative to staff
time requirements. .................................................................................................................................................8
c.Provide a complete list of off‐premise training classes including description, time required, location and
target audience. Are the costs for these serviced in the price schedule ...............................................................9
d. Provide a summary of in‐house training for end users. .................................................................................9
e.Indicate the number of manuals and operation handbooks to be provided to each employee on site at each
location, at no additional cost to City ....................................................................................................................9
f. Indicate the method that City will use to obtain additional manuals and /or handbooks. ................................9
4. Feature Set .......................................................................................................................................................... 10
a. A list of features was provided in Section 3, Scope of Service that outlined the “Feature Set.” Please indicate
your inability to furnish a feature by listing it out. In addition, as this is not a complete list, please indicate any
additional features that you feel are important for City to note. ....................................................................... 10
5. Single Point of Responsibility / Accountability .................................................................................................... 11
6. Technical Requirements ...................................................................................................................................... 13
a. Provide required / recommended connectivity to implement the proposed solution and pricing for
recommended connectivity................................................................................................................................. 13
b. Provide a complete system design and methodology for assuring system wide voice quality. ..................... 15
c. Recommend and illustrate equipment to be installed by City ........................................................................ 15
d.Provide a solution to redundancy / failover in case of system wide failure, ensuring that the system is
operational. ......................................................................................................................................................... 19
e. VoIP will require specialized training for system administration staff. Vendor will supply ALL additional
equipment and software for system programing and operation. Indicate your solution to this requirement. . 20
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f. System security features need to be built in allowing the administrator to remotely assess all levels of users.
Indicate your ability to provide this level of security. ......................................................................................... 20
g. Provide documentation showing call handling and device addressing schemas, initial equipment inventory
for each location including model/serial numbers, switches, routers, and other relevant equipment. ............ 20
h.The vendor‐‐‐provided project manager for installation and continuing contact with the vendor is a critical
position. City wishes to be able to meet and interview this person as part of any finalist interview. Please
indicate concurrence with this philosophy. ........................................................................................................ 21
i. Vendor will provide below a complete listing of maintenance and support services indicated and the range
of services offered. .............................................................................................................................................. 21
7. General Questions ............................................................................................................................................... 22
a. How many years has your company been in business? How long have you been providing telephone
systems? What is your company’s primary line of business? ............................................................................. 22
b. Provide a brief overview of your company (furnish your business philosophy, mission statement,
management structure, organization chart, etc.). .............................................................................................. 22
c. How many employees do you have? What is the total years’ experience your employees have in this
profession; what is the average?......................................................................................................................... 23
d.State the type of ownership of your company. Give the state and date of your incorporation if applicable.
List headquarters and regional / full‐service /office locations, and website address. ....................................... 23
e. Provide the key contact name, title, address, telephone and fax numbers. Also identify the person(s)
authorized to contractually bind the organization. Provide resumes for owners and key sales personnel. ...... 23
f. Please provide status of any current or pending litigation against your company that might affect your
ability to deliver the services that you offer. ...................................................................................................... 24
g. Do you anticipate that your company will be acquired in the foreseeable future? Is your company
planning to acquire any other companies? If yes, please provide the names of the companies and the nature
of the business. .................................................................................................................................................... 24
h. Include names of three (3) current customers (title and phone numbers) that have had installations like that
described in this RFP and a letter of recommendation from each. .................................................................... 24
h. Please include reference names of former customers, if any, (title and phone numbers) and the reasons
for disengagement of your services. ................................................................................................................... 25
i. What type of insurance coverage do you carry? Describe the amount of coverage. ................................. 25
k. Describe any other value‐added services your company can provide. ........................................................... 27
8. Summary .............................................................................................................................................................. 28
a. Explain in one page or less how your solution will differentiate you from other vendors and why we should
choose you as our successful vendor. List the unique features that give your company a competitive edge in
the telephony industry ........................................................................................................................................ 28
Quote ....................................................................................................................................................................... 29
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UniVoIP Inc. (UniVoIP) would like to thank the City of La Quinta for the opportunity to develop, design and
deliver a phone system for the City that is fully manageable by the City, facilitates easy communication within
City offices, and simplifies contact from residents.
Attached is a fully compliant, comprehensive response to your RFP –Unified Communications & VOIP Phone
System that meets the City of La Quinta requirements. This response reflects UniVoIP’s understanding of the
requirements outlined in the documents attached and we are capable of demonstrating within a 24 hour
request.
UniVoIP Inc. , located in El Segundo CA, has a long history helping southern California customers with phone
system and services.. It all started with the establishment of Telenet VoIP Inc. in 1977, in the county of Los
Angeles. Telenet VoIP is a U.L. listed low voltage integrator, specializing in Design‐Build, Design‐Assist and P3
teaming projects. Telenet VoIP has been working with LA County and LAUSD on several large projects
representing over $80m including projects such as Montebello USD, Orange SD, Martin Luther King Jr. Hospital
and Metropolitan Hospital.
In 2005, Telenet VoIP’s management team realized that Cloud Communications exhibited immense potential,
which lead to the emergence of UniVoIP Inc., a provider designed for the sole purpose to help companies move
their PBX and Call Center to the Cloud. UniVoIP is considered a pioneer of the telephony VoIP industry.
UniVoIP (California CLEC, SBE Certified, NJPA, CTF and E‐Rate certified) specializes in IP based PBX, Contact
Center and Unified Communications, and has more than thirteen years of experience in providing the proposed
services.
UniVoIP is confident that the unique solution will positively impact the mission of City of La Quinta , like we did
for Southern Inyo Healthcare District, to maximize quality of service, lower overall pricing, provide the best
value, streamline user training, eliminate cost and time to manage your system, deliver intra‐inter county office
communication, and simplify management as well as support.
UniVoIP acknowledges acceptance of City of La Quinta terms and conditions listed in the RFP.
UniVoIP can comply with all compliance requirements listed in the minimum qualification requirements.
Once again, thank you for giving UniVoIP the opportunity to earn your business. Thank you
Best regards,
Chris Vuillaume
Vice President
UniVoIP Inc.
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1. Introduction
Describe the full network assessment you will provide.
UniVoIP solution is based on a cloud base architecture leveraging existing data networks located at each site.
We are assuming that the overall network is VoIP ready (with access to internet (or MPLS) and QoS). UniVoIP is
proposing to organize a free VoIP assessment at each site, allowing to simulate VoIP load, reliability and quality
on the City La Quinta networks.
b. Indicate your ability to perform the cable installation and connections.
UniVoIP and its sister company TeleNetVoIP (Telenet VoIP Inc. is a U.L. listed full service low voltage integrator
established in 1977, http://telenetvoip.com/) will propose cable installation and connections if the network is
not ready for VoIP project.
2. Required Services
a. Indicate your plan of action to perform and experience in performing the 911
services
UniVoIP proposed solution is fully compliant and automatically provide to emergency service call back number
and location information (E.911) for each site.
b. Describe your solution to the Call Accounting System
The Call Accounting add‐on (included in the Quote) provides access to all historical call record details (3 years
history) in the form of one or more reports. The historical reporting interface is web based, so it can be accessed
from anywhere via a standard browser. Reports can be generated on demand or can be scheduled to
automatically appear in your email inbox. Reports can be rendered as PDFs or Excel files.
Call Accounting reports can be configured to show the call record details of:
• A single user
• A group of users
• One of your entire sites (location)
• All calls across your entire PBX
Call Accounting reports can be configured to show the call record details for:
• Part of a single day
• One entire day
• An inclusive date range
Call Accounting reports can be filtered prior to rendering by:
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• Call direction
• Call duration
• Call type
c. Describe your solution to comply with City’s proposed Unified Messaging and
migration to VoIP and Office 365 2016
The proposed solution is leveraging Mitel MiCollab, providing an integrated solution with Microsoft OC 365 E2 or
E3, allowing to leverage Microsoft applications to manage calls and messaging.
Placing call from Excel, word, outlook…
Using Skype for Business ($4/m per user option) to make calls with ability to use softphone or Mitel Phone (fully
managed by SFB)
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3. Training
a. Indicate your comprehensive training solution to train City employees. Indicate if this
is a “train the trainer” implementation.
UniVoIP proposal includes “train the trainer” Administrator training plan and all the trainings allowing the city to
know how to use, administer, and maintain the new solution.
UniVoIP will train Administrators prior to deploy the solution to Users. Training is delivered at no charge during
the entire term of the contract. We also provide as an option, live user training on site. In addition, we provide
free of charge:
‐ Youtube video clips library at https://www.youtube.com/user/UniVoIP/videos such as
https://www.youtube.com/watch?v=E4AQENkZwhc
‐ Wiki at https://help.univoip.com/
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‐ Online documentation
Administration training will be done prior to deployment. Additional Administrator trainings are available at no
additional charge during the entire term of the contract.
UniVoIP will provide Quick Reference Guide (a 1‐2 page handout that shows how to use the most commonly
used features of the phone system and voicemail) with associated youtube video.
b.Indicate your comprehensive training solution to train employees, with
recommendations relative to staff time requirements.
As option ($200/h), UniVoIP can train end‐users at each site:
‐ Training class sizes will not exceed more than 15 station users at a time.
‐ Classes should not exceed 45 minutes (30 minutes preferred)
‐ Receptionists/Operators will require training on the new attendant console(s). Training should occur away
from the reception area prior to cutover.
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c.Provide a complete list of off‐premise training classes including description, time
required, location and target audience. Are the costs for these serviced in the price
schedule
N/A. UniVoIP solution has drastically simplified the management of the solution by providing a simple
Administration web portal, allowing city staff to manage users and services. In addition, UniVoIP provides free
24/7/365 US based support (Located in El Segundo, CA) to address any support or configuration questions.
In addition, UniVoIP is providing additional online resources:
d. Provide a summary of in‐house training for end users.
The recommended End User Training (30 minutes) would cover:
‐ Initial log‐in
‐ Phone features
‐ End User Web Portal
‐ Additional resources
e.Indicate the number of manuals and operation handbooks to be provided to each
employee on site at each location, at no additional cost to City
All User and Administrator manual, quick reference guides, video and wiki articles are available (free of charge)
from help.univoip.com
f. Indicate the method that City will use to obtain additional manuals and /or
handbooks.
All User and Administrator manual, quick reference guides, video and wiki articles are available (free of charge)
from help.univoip.com
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4. Feature Set
a. A list of features was provided in Section 3, Scope of Service that outlined the
“Feature Set.” Please indicate your inability to furnish a feature by listing it out. In
addition, as this is not a complete list, please indicate any additional features that you
feel are important for City to note.
UniVoIP is fully compliant to the Scope of Service outlined in Section 3 (listed below)
In addition to the features listed above, UniVoIP solution is offering the following additional features:
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5. Single Point of Responsibility / Accountability
City’s expectation is to have a single point of contact, i.e. a single point of authority and a single contracting
entity for this project. This is of a critical nature for this RFP; a contract will NOT be awarded to a vendor
who does not have this single point of accountability. Indicate your understanding and compliance with this
requirement.
Additional Features Included or option Description
Connected Devices
Desk Phone included BE - Multidesk, EE - Hotdesk
Twinned Device included Telephone number based call twinning
Desktop Softphone Advanced License: option $4/m per user EE - MiCollab PC + Web
Mobile Softphone Power license: option $6/m per user MiCollab, Both on Android / iOS
User Features
Twinning included ring cell phone or other phone number simultaneously with deskphone
Voicemail to Email included
Hot Desking included log with user extension number/pin on any phone across all the SITES
Teleworker included able to use deskphone anywhere as long as authorized and internet access
Geo Redundancy included single tenant dedicated to customer , with local HA and disaster recovery site in
East Coast
Inbound and Outbound Calling
Unlimited Contentential United States included
Unlimited Canada included
UC Client Features
PC UC Client included PC client for Windows devices.
Web UC Client included Web based client, supporting softphone functionality via WebRTC.
IM and Chat included Text chat with other users
Chat Presence included Show status of other users' chat availablity
Voice Presence included Show status of other users' voice calling availablity
Audio, Web, Video Collaboration included in Advanced and Power license 10 ports provided by default. Then 1 port for every 10 Advanced, 1 port for
every 5 Power users
FMC / Dual Mode Handoff included in Advanced and Power license
UniVoIP WebConnect included in Advanced and Power license Screenpop On Incoming or outgoing calls
MiTeam Workspaces option of Power license for addtl $4/m Document sharing realtime group collaberation
Skype For Business MiCollab PC Plug-in option of Power license for addtl $4/m UniVoIP voice calling services for Skype for business
UC Console option of Advanced license for addtl
$10/m
Console enhancement to UC client. Can run in softphone or deskphone control
mode.
Call Recording
On Demand Recording included Record-a-call to personal voicemail
Business Application Integrations
Google included in Advanced and Power license
Salesforce - Advanced included in Advanced and Power license
Advanced Phone Features
Conference Call included Allows a user to initiate a conference call using the conferencing softkey. 8
Party maximum
Audio Meet-Me Conferencing included Dial 8888
Do Not Disturb included Allows a user to set their DND status and prevent calls from ringing their phone
Record-A-Call (RAC) Active included Enables the Record-A-Call on demand call recording freature for a user
Call Privacy included Do not show a user’s outbound CLID on the called party’s call display
Phone Lock included Allows a user to lock their phone set and unlock using their PIN
Auto Answer included Allow the phone to be set to auto-answer mode using feature key
Direct Voice Call - Accept included Allows other user to establish a two-way handsfree call at the users set whether
or not Handsfree Answerback or Auto-Answer is enabled
Direct Voice Call - Allow included Allows user to establish a two-way handsfree call at the called party set whether
or not Handsfree Answerback or Auto-Answer is enabled on the called user.
Admin Phone Features
Dialled Night Service included Allows a user other than the attendant to control the Day/Night mode of the
system
Emergency Call Notifcation included
Group Page – Allow included Allows a user to initiate a group page
Call Park – Allowed to Park included Allows a user to place a call on hold on an extension for remote retrieval
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UniVoIP’s proposal is fully turnkey and under the sole responsibility of UniVoIP. UniVoIP will appoint a single
point of contact (Project Manager) and appropriate staff to implement and support. We fully understand the
single point of responsibility/accountability requirement and UniVoIP will fully comply.
The Project Manager will follow the following generic project plan:
1 Design
‐ Perform a review of the City previous auto attendant, call flow, and extension setup and gather
requirements about desired setup
‐ Create an implementation plan
‐ Define changes which need to be made in order to migrate the previous configuration to the new
solution
‐ Define best practices and recommendations for the auto attendant, call flow, Call center, IVR.. and
extension setup for the new solution
‐ Define a test plan to be executed after the implementation is complete
2 Planning
‐ design action items based on the design considerations to the appropriate parties
‐ Confirm readiness and review go live dates and any dependencies on product ship dates in order to
meet the installation schedule
‐ Advice on ‘best practice’ network infrastructure for VoIP including port configuration, bandwidth
considerations, and Quality of Service (QoS)
3 Site Survey
- Review and confirm that all necessary CAT5/6 cabling has been pulled and Ethernet connections are in
place prior to installing the new solution
- Inspect analog phone and/or wiring and carrier DMARC. Determine if additional wiring is necessary
- Perform basic network test to detect packet loss, latency, and jitter on client's local network
- Provide expert guidance and advice as needed to implement QoS/Class of Service on local network to
improve VoIP performance and voice quality
- Test remote phone connections (to UniVoIP server) and VoIP carrier connection (if applicable)
4 Configuration
- Assist in setting up Auto Attendant menus based on Client's business requirements
- Assist in setting up Dial Plan based on Client's business requirements
- Assist in setting up ACD call queues and blast groups
- Assist in setting up group permissions
- Assist in setting up conference bridges
- Assist in setting up paging/intercom groups
- Provide configuration of ancillary services such as Lync, enterprise Recording, IVR..integration
- …
5 Training
- Train City's staff on how to use, administer, and maintain the new Solution
- Train City's staff on how to use the phones
- Train City's staff on enterprise features such as Call Handing, conference bridge access, and
paging/intercom
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6 Phone installation
- Provision and program IP phones and extensions
- Place and connect phones at locations designated by the customer
- Verify all phones are working properly and without defect
- Connect and configure any analog phones or analog phone lines for use with the new Solution
7 Testing
- Confirm that the Auto Attendant routes calls properly
- Confirm that call groups are operational
- Confirm global and per extension caller ID settings
- Confirm external call routing follows Dial Plan assignments (Local, Long Distance, International)
- Confirm 911 capability
- Confirm system settings are set properly
- …
8 Project Completion
- Provide documentation to reflect work performed for the Services
- Obtain City sign‐off and acceptance
6. Technical Requirements
a. Provide required / recommended connectivity to implement the proposed solution
and pricing for recommended connectivity.
UniVoIP is proposing to use our cloud service to host on a single tenant all City La Quinta phone services
including all minutes, DID and ongoing support.
City La Quinta will use the existing network to connect the deskphones. (only hardware located at City La Quinta
sites). We are supporting Converged or not Converged Data/Voice designs:
Converged LAN/WAN
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Converged LAN and dedicated Voice WAN
Dedicated Voice LAN and WAN
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b. Provide a complete system design and methodology for assuring system wide voice
quality.
c. Recommend and illustrate equipment to be installed by City
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We are recommending Mitel 5320e (included in the Quote) , includes lifetime warranty.
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.
Designed for the enterprise power user, the MiVoice 5320e IP Phone provides the enhanced features
and functionality needed for today’s progressive enterprise professional. The 5320e IP Phone is dual‐
mode ready and dual‐port with a large, self‐labeling graphics display that gives users rapid, easy access
to the features and applications enabled by UniVoIP services. It can be used in hands‐free mode and
supports hot desking and clustered hot desking as well as Mitel Dynamic Extension and resiliency. The
self‐labeling display ensures information is always up‐to‐date. Users get superior call handling as well as
programmable access to advanced voice communications and IP‐based applications and services.
See below the complete deskphone portfolio:
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We are suggesting:
‐ Mitel 5320e for the User Deskphone
‐ Mitel 5304 for wall mounted phones
‐ Mitel MiVoice UC360 for the conference phones
All those suggested phones offer adjustable handset gain, from ‐9 decibels (dB) to +21 dB gain from nominal, with
each step in amplification being +3 dB. This capability fully meets the requirements of US Federal Communications
Commission (FCC) part 68.
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d.Provide a solution to redundancy / failover in case of system wide failure, ensuring
that the system is operational.
OfficeConnect Enterprise’ native resiliency ensures there is no single point of failure. Resiliency is established in
a distributed network that comprises of multiple OfficeConnect Enterprise instances that form a Mitel cluster
and work together as a single system. In a resiliency solution, the cluster can direct IP phones and application as
well as route and maintain calls. System functionality is sustained during network problems because data is
distributed throughout the clusters. The distributed network configuration eliminates the need for additional
hardware because it optimizes the use of existing hardware. UniVoIP is proud to ensure 99.99% uptime with
money back Service Level Agreement.
OfficeConnect Enterprise resiliency supports these system elements as described:
• Devices. OfficeConnect Enterprise provides a secondary call control service to IP devices.
• Calls. In‐progress calls are preserved during an incident.
• Features. The feature is available to a device while it is in service on its secondary controller. Some
resilient features may behave differently on a secondary controller.
• Hunt groups. Hunt group resiliency supports resiliency on its members. If the primary controller fails, the
secondary controller automatically handles the hunt group.
• Personal ring groups (PRGs). If the primary controller fails, PRG fails over to the secondary controller.
• Ring groups. In the primary controller fails, OfficeConnect Enterprise resiliency passes the ring group to
the secondary controller.
…
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e. VoIP will require specialized training for system administration staff. Vendor will
supply ALL additional equipment and software for system programing and operation.
Indicate your solution to this requirement.
Fully compliant. See section 3 above.
f. System security features need to be built in allowing the administrator to remotely
assess all levels of users. Indicate your ability to provide this level of security.
Administrators will be able to access all users details allowing administrator to remotely troubleshoot and fix
User configurations.
Administrative web portal will be provided to IT staff, and will allow IT staff to manage the entire solution,
across all sites and do tasks such as:
‐Create global phone key templates
‐Set up Call Rerouting
‐Set up global Speed Dials
‐ Manage Music On‐Hold, Greetings…
‐Create ACD Paths
‐View / Edit / Delete your Users
‐View / Edit / Delete your Call Groups
‐View / Edit / Delete the Shared Devices
‐Usage reports
‐License management
‐…
g. Provide documentation showing call handling and device addressing schemas, initial
equipment inventory for each location including model/serial numbers, switches,
routers, and other relevant equipment.
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City IT staff will have access to the Admin web portal to manage call handling/routing, device inventory,
networking details.
In addition, the City will have the capability to add/modify or delete user license and as illustrated
below, City will be able to move license from user to user via the web portal.
h.The vendor‐‐‐provided project manager for installation and continuing contact with
the vendor is a critical position. City wishes to be able to meet and interview this
person as part of any finalist interview. Please indicate concurrence with this
philosophy.
UniVoIP will assign a certified Project Manager (who will be interviewed by the City during the finalist interview)
for the entire duration of the contract. This project manager will maintain configuration and staging
environment, allowing City staff to test configuration changes before deploying to City users.
i. Vendor will provide below a complete listing of maintenance and support services
indicated and the range of services offered.
Our Warranty and Service Level Agreement are described in our standard MSA (Master Service
Agreement) located at www.univoip.com/msa
Our help desk is available 24/7/365 for all major issues. All minor issues will be managed during business
hours (9AM EST to 5PM PST ‐ 8PM EST). Our help desk (located in El Segundo, California) is reachable via
Voice (toll free) or Online. Each request is logged into UniVoIP ticketing system and City IT staff will have
real‐time access to check status.
Each City site will have the ability to contact UniVoIP help desk if within the guidelines set by City. This
option is available to you.
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7. General Questions
a. How many years has your company been in business? How long have you been
providing telephone systems? What is your company’s primary line of business?
UniVoIP (headquartered in El Segundo CA, eRate and CTF certified) is specialized in hosted IP based PBX and has
been created in 2005 to help customers to migrate to cloud and standard based IP communications. We are a
premier provider of Hosted Voice over Internet Protocol (VoIP) telephony to businesses throughout the United
States. Our single solution for local, long distance, international, and optional MPLS or Internet services
provides our customers with not only cost savings; but increased flexibility, scalability, and a rich feature set at a
fraction of the cost of premise‐based PBX system.
b. Provide a brief overview of your company (furnish your business philosophy,
mission statement, management structure, organization chart, etc.).
UniVoIP emerged in 2005 from Telenet VoIP, Inc, a leading‐edge company, founded in 1977, dedicated to high‐
quality design and installation of integrated systems including, fire, burglar, CCTV, access control, public address,
audio/visual, phone systems and more.
UniVoIP’s innovative cloud‐based collaborative solutions and software, drive performance, productivity and
efficiency for enterprises of all sizes, and in a variety of industries including education, legal, finance, nonprofit,
real estate and healthcare.. UniVoIP’s principle product, OfficeConnect™, is an extremely robust and highly
flexible solution delivering 500+ PBX, Contact Center and Unified Communication features via private, public or
hybrid networking options in a multi‐instance infrastructure environment.
UniVoIP is located in El Segundo and organized as follow:
‐ Provisioning and on‐boarding Team
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‐ 24/7/365 Support Team
‐ Sales & Marketing Team
‐ Finance and Operations Team
c. How many employees do you have? What is the total years’ experience your
employees have in this profession; what is the average?
Powered by a team with over 100 years of experience together, UniVoIP is a pioneering leader in Hosted VoIP
and UCaaS (Unified Communications as a Service) exclusive solutions for medium to large businesses
nationwide. With more than 30 people, Motivated and strictly dedicated to our Cloud PBX services by a strong
passion to deliver comprehensive UCaaS solutions, UniVoIP offers enterprises integrated business
communication platforms, multimedia contact center functionality, cloud‐based collaborative tools, mobility
applications, and a world renowned suite of advanced IP phones including mobile integration.
d.State the type of ownership of your company. Give the state and date of your
incorporation if applicable. List headquarters and regional / full‐service /office
locations, and website address.
UniVoIP Inc. has been Incorporated in November 2005 in California. Our office in located in El Segundo, CA.
More information can be found at www.univoip.com
UniVoIP Inc. USAC SPIN # 143034713
UniVoIP Inc. FCC Registration
Number
FRN 0022129910
UniVoIP Inc. Small Business
Exchange (SBE)
Certified by California State and LA County:
#1787828
e. Provide the key contact name, title, address, telephone and fax numbers. Also
identify the person(s) authorized to contractually bind the organization. Provide
resumes for owners and key sales personnel.
Name: Chris Vuillaume
Address: 830 Parkway drive, El Segundo, CA90245
Affiliation: Vice President Sales
E‐mail: Chris.Vuillaume@univoip.com
Telephone number: 310‐747‐3263
Fax number: 310‐424‐3263
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f. Please provide status of any current or pending litigation against your company that
might affect your ability to deliver the services that you offer.
Since the creation of the company, UniVoIP Inc. has built a strong reputation delivering PBX services. There is no
litigation or threatened litigation, past or present that would affect the performance of our company in meeting
the needs of requirements of this RFP.
g. Do you anticipate that your company will be acquired in the foreseeable future? Is
your company planning to acquire any other companies? If yes, please provide the
names of the companies and the nature of the business.
We are not anticipating to be acquired.
h. Include names of three (3) current customers (title and phone numbers) that have
had installations like that described in this RFP and a letter of recommendation from
each.
The following customers are using similar design as the one we are proposing to the Cirt. Radnet has more than
110 sites. SIXT rent a car with more then 50 sites. Radnet has more than 3000 users. SIXT has more than 500
users.
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In addition, UniVoIP has recently deployed the same services to Southern Inyo Healthcare District and this
customer is in agreement to get a call from the City.
h. Please include reference names of former customers, if any, (title and phone
numbers) and the reasons for disengagement of your services.
List 5 contracts that have been terminated with the past five (5) years.
i. What type of insurance coverage do you carry? Describe the amount of coverage.
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k. Describe any other value‐added services your company can provide.
UniVoIP can assist City with the following additional value‐added services :
- Contact Center services (Voice, Email, Chat, Text, Fax)
- Internet Services (coax, fiber)
- Dedicated Internet fiber services
- MPLS dedicated circuits
- Application integration
- System integration (paging, strobe, doors)
- Mass notification (not for emergency) for appointment reminders (as example)
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8. Summary
a. Explain in one page or less how your solution will differentiate you from other
vendors and why we should choose you as our successful vendor. List the unique
features that give your company a competitive edge in the telephony industry
Partnering with City IT staff to Enhance Communications/Collaboration
UniVoIP’s solution will provide:
• Unified Messaging (UM) –UM allows City employees to manage their messages from a single location, making
it easier to retrieve messages and respond to missed calls. With UniVoIP’s UM, a user can check their voicemail
at home or from anywhere they can access their email.
• Auto Attendant – UniVoIP embedded multi‐lingual auto attendants allow callers to be routed to their
destination quicker and more efficiently without the hassle of dealing with an operator.
• Mobility – Dynamic Extension allows staff to stay connected at all times and achieve an in‐office experience
from anywhere, at any time and on any device. UniVoIP provides the ability to convert up to 8 devices (mobile,
home, hotel, competitor phone, and more) into your desk phone. Any of these devices will provide most of the
same functionality as your desk phone.
• Unified Communications – The Mitel MiCollab Client allows for increased communication and collaboration for
City employees from a desktop or a mobile device. With Mitel MiCollab, users can manage calls from their
desktop or mobile device, initiate conference calling (audio, video, screen share, whiteboarding and share
documents), instant message or view the presence of another user within the City. Mitel also integrates voice
within Microsoft Lync/Skype for Business or OC365.
Partnering with City IT Staff to Increase Safety and Security:
• E‐911 – UniVoIP’s Emergency 911 application and Emergency Response Advisor application allows emergency
personnel to pinpoint to the desktop exactly where a 911 call was placed. It also has the capability of locally
notifying City IT personnel when and where a 911 call was placed.
• Resiliency/Survivability – UniVoIP solutions are configured with multiple levels of resiliency and redundancy to
ensure survivability and business continuity for districts in the event of outages, failures, disasters or human
error.
Partnering With City IT Staff to Reduce Costs:
• Hardware Costs – There is considerably less hardware cost with UniVoIP solutions as UniVoIP provides
subscription services (including desk phones) with an all included and lifetime warranty on equipment.
• Green – Mitel solutions and IP phones are the greenest in the industry. It actually costs twice as much to
power a Cisco solution than it does a Mitel solution.
• On‐Going Maintenance – UniVoIP services include all updates/upgrades and cost of ownership is consistently
the lowest in the industry.
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Quote
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Initial Term of Agreement: 5 Year Contract
Pricing valid for 30 days
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