SLS Accela - STVR Program Compliance & Enhancement
Accela Civic Platform
Short-Term Vacation Rental Program Future
Development, Compliance, Process Streamlining,
and Software Enhancement Options
RFP 08242021
ENHANCING GOVERNMENT
Together we are transforming
the way we serve our
communities through
improved efficiency,
reliability, and transparency
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Table of Contents
1. Firm Background, Qualifications, and Experience ................. 4
2. References of California government agencies................... 13
3. Complete Pricing List (or Fee Schedule) ............................. 14
4. List of Complementary Services Offered by Proposer along
with Corresponding Prices .................................................... 21
5. Staffing and Project Organization ...................................... 23
The SLS Implementation Approach .................................... 24
6. Subcontracting Services .................................................... 29
7. Disclosures ....................................................................... 30
8. Acknowledgement of Insurance Requirements (Attachment
2) ......................................................................................... 31
9. Non-Collusion Affidavit (Attachment 3) ............................. 32
10. Acknowledgement of Addenda (Attachment 4)................ 33
Accela Civic Platform – Product Overview ............................. 34
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Submittal Date: September 1 , 2021
Valid for 90 days following date of submittal
Presented By: Silver Lining Solutions, LLC
Vendor Officer: Eric Koontz, President
Address: 20419 East Mansfield Avenue Aurora, CO 80013
Email: eric@slsGov.com
Direct: 720.789.1122
Vendor Contact: Chad Weiffenbach, Director of Services
Address: 20419 East Mansfield Avenue Aurora, CO 80013
Email: chad@slsGov.com
Direct: 914.228.1915
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September 1 , 2021
Attn: Monika Radeva
City Clerk
City of La Quinta
78495 Calle Tampico
La Quinta, CA 92253
RE: Short-Term Vacation Rental Program Future Development, Compliance, Process Streamlining, and Software
Enhancement Options
Dear Monika Radeva,
It is my pleasure, on behalf of Silver Lining Solutions, LLC (SLS) and Accela Inc. to submit a proposal to the City of La
Quinta for your Short -Term Vacation Rental Program Future Development, Compliance, Process Streamlining,
and Software Enhancement Options Project. We are enthusiastic to submit information about our company and
our team’s exceptional experience. We are confident that a partnership with SLS will provide you with the
technical leadership you demand.
For this project, SLS is teaming with our longtime partner Accela Inc. a clear industry leader in providing land
management software solutions. We are confident that our proposal will demonstrate both a software platform
that is revolutionizing the way agencies do business with their constituents, and a services team that has helped to
shape that vision for more than a decade.
The way leading cities do business is rapidly changing. We are excited to demonstrate to the City and its
stakeholders that our team, platform, and leadership are best positioned to be the City’s partners in this endeavor.
If you have any additional questions related to our response, please contact Eric Koontz directly at 720.789.1122 or
via email at eric@slsGov.com. Thank you fo r your time and consideration. We look forward to working with you.
Sincerely,
Eric A. Koontz, President
Silver Lining Solutions, LLC
20419 East Mansfield Ave.
Aurora, CO 80013
eric@slsgov.com
720.789.1122
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1. Firm Background, Qualifications, and
Experience
This response is a partnership between Accela, Inc. and Silver Lining Solutions, LLC. These companies
have been conduction business together for over 12 years and have a long and well -established track
record for success.
To meet the requirements for this section, we believe we have provided all relevant information with
the following exceptions:
• Taxpayer Identification will be provided as well as W -9s upon contracting
• We do not understand what is bein g required for (f) Proof of Theory of Operation of the City’s
current system . Upon further clarification we will provide a response.
Accela Company Background
Accela was formed in 1981 and incorporated in California in 1999. Accela is a privately held corporation with
headquarters in San Ramon, California. To meet growing global demand, they employ 450 technology
professionals and maintain business offices in the United States, Australia, Ireland, Jordan, and the United Arab
Emirates. Our Civic Solutions are implemented in virtually all 50 states, as well as in Australia, Canada, New
Zealand, Puerto Rico, and the United Arab Emirates.
Throughout its history, Accela has served over 2,000 separate agencies and thousands of their departmen ts with
its Civic Solutions.
In 1999, Accela launched the Civic Solutions, a web -enabled SaaS platform. For the last 20 years, our focus has
been delivering advanced web -based solutions to back-office and field-based government workers, including the
following:
• Strong mapping integration (Esri GIS), mobility apps, and online citizen services
• Cloud or on-premise deployments
• Perpetual License or Subscription-based pricing models
• Multitenant and regional solutions
• Multilingual and internationalized solutions
• Established strategic partnerships with industry leaders including Adobe, Apple, Bluefin, DocuSign, e -
PlanSoft, Esri, Microsoft, Oracle, and Selectron
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Accela has consistently been first to market with groundbreaking technology for government:
• First web-based enterprise platform
• First cloud applications
• First fully customizable web interface
• First 508-compliant product
• First internationalized product
• First iPhone app
• First tablet/PC app
Exhibit: Accela’s Corporate Timeline
Accela Center of Expertise
We have been the leader in regulatory software for nearly 40 years, supporting government agencies with
software to help with the permitting, licensing, compliance, and much more. During this time, our software has
been used to manage complex regulatory pr ocesses such as licensing, complaints, investigations, and more.
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As the regulatory industry has evolved, Accela has introduced focused solution for an evolving marketplace. To
meet rapidly emerging and complex markets that government is facing, Accela als o offers a Center of Expertise
team of recognized industry leaders in key verticals who focus on policy, innovation, and knowledge -share around
regulatory trends. This thought leadership team helps government leaders and navigate complicated regulatory
and govtech challenges and prepare communities for whatever comes next. For more details, visit
http://bit.ly/2rD6KLt.
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Silver Lining Solutions Company Background
Since 2009, Silver Lining Solutions has been focused on enhancing how State and Local Governments do business.
The SLS team strives to streamline business processes, increase citizen engagement, and empower government
employees with improved analytics.
For this engagement, the following credentials , accomplishments, and capabilities are applicable:
• Certified Accela Partner (since 2009)
• Accela scripting certified
• Accela analysis and configuration certified
• PMP certified Project Manager
• Agile / Scrum Master certified leadership
• Fire Safety and Occupational Business understanding
The scope of work identified by this RFP is well within the core competency for the SLS team.
Our team specializes and has extensive experience in:
• The Accela Civic Platform
• Document Management
• Wide variety of integrations
• Land Management and Licensing solutions
• Data Migrations
• Designing and Implementing 311 solutions
• Providing Business Process Engineering solutions that ensure Agencies create solid business processes
• Leading Professional Services Projects
• Working with Government to extend services to the community
• Designing and implementing workflow processes
• Building Management tools and metrics that facilitate great management.
• And so much more!
Silver Lining Solutions, LLC is a Colorado based and woman owned corporation. Our team is comprised of Senior
Level Consultants, each having a minimum of 10 years of Government processing and implementation project
experience. We are a small and focused group of professionals dedicated to your success.
SLS Headquarters is based in Aurora, CO, and services customers across the country.
SLS today has a team of 9 consultants and is experiencing growth as we continue to provide continued services to
our Accela customers and extend our Gov Tech offerings. Our team is com prised of some of the most experienced
consultants in the industry. Our senior consultants that will be assigned to this project have extensive experience
over the last decade with all of land management and business licensing.
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Current and Previous SLS Customers
Adams County, CO Eastvale, CA Pima County, AZ
Arapahoe County, CO Fort Collins, CO Rancho Cucamonga, CA
Aurora, CO Fresno, CA Salt Lake City, UT
Boston Health Hermosa Beach, CA San Diego County, CA
Boulder County, CO Hillsboro, OR San Dimas, CA
Boulder, CO King County, WA San Francisco, CA
Brookhaven, NY Lancaster, CA Santa Barbara, CA
Caldwell, ID Larimer County, CO Santa Clarita, CA
California State Lincoln, NE South El Monte, CA
Chula Vista, CA Lone Tree, CO South Metro Fire Rescue, CO
Cincinnati, OH Longmont, CO Surprise, AZ
City of Chandler, AZ Miami Beach, FL Tempe, AZ
City of Perris, CA Miami Dade, FL Toledo, OH
Cobb County, GA Michigan State Torrance, CA
Concord, CA Menifee, CA Ventura County, CA
Cowlitz County, WA Mohave County, AZ Virginia Beach, VA
Culver City, CA New Mexico State Virginia State
Dayton, OH Oklahoma City, OK Weld County, CO
Denver City and County, CO Oregon State Winter Park, CO
Downey, CA Peoria, AZ Golden, CO
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Project Team Resumes
Key Staff Highlights: Eric Koontz (Project Director)
Address: 20419 E. Mansfield Avenue, Aurora CO 80013
As the president and founder of Silver Lining Solutions, Eric has formed a team of leading
experts that are changing the way agencies do business today. With a focus on process
improvement, cutting -edge technology, and a passion for collaboration Eric's leadership is
redefining success. The Silver Lining Solutions Team has been responsible for the success
of hundreds of software implementations. Silver Lining Solutions improves the way
governments do business and ultimately the way their constituents experience the
benefits of government agencies.
Skills
• Project Oversight and Management
• Certified ScrumMaster Scrum Alliance January 2017
• Certified Asset Management Auditor August 2015
• Business Process Engineering
• Java, Javascript, SQL, CSS, HTML and other programming languages
Project Experience
Eric has provided leadership and technical solutions for over 100 Accela projects in the last 14 years.
The following projects are highlighted:
Boston Public Health Commission Mobility/Web CXM implementation, Boston, MA
Sr PD responsible for overseeing the Community Development Platform Implementation for
Environmental Health and Permitt ing services at BPHC. Provided project oversite, project management,
end-user training, scripting and report development, as well as solution design services resulting in a
successful on-time and on-budget project
City of Salt Lake Citywide Enterprise Ser vice Request and Licensing Solution, UT
SR PM responsible for managing the implementation of a citywide Community Development solution,
consisting of 9 City Divisions for their Permitting and Service Request processes. This One Stop solution
drastically improved communication and data sharing between these divisions, enhancing the ability for
the public to easily retrieve property data and initiate Service Requests with the City of Salt Lake.
City of Brookhaven Community Development Implementation, NY
SR PM responsible for ensuring the implementation and delivery of a citywide Community Development
solution, consisting of multiple departments for their Permitting and Service Request processes. This
Community Development solution significantly improved communication, data sharing, and document
sharing between external departments, giving the city of Brookhaven its first city wide solution for
Permit processing and Service Requests.
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Key Staff Highlights: Chad Weiffenbach (Project Manager)
Address: 8897 Ridgepointe Way, Castle Pines, Co. 80108
Chad leads his clients to enable strong collaboration and empower teams to crush
their goals! Accumulating 26 years of professional experience, he has the skills to
lead major programs and projects for established businesses and governments as
well as start -ups. Through his vast experience as a project manager has developed an
expertise of delivery strategies which has enabled Chad to successfully lead projects
to completion. Chad also excels in leading large and small project teams utilizing
Agile methodology for software implementations.
Skills
• Certified PMP, Scrum Master, Scrum Product Owner, SAFe Agilist, and Six Sigma Black Belt
• Programming: C, C#, .NET, C++, HTML SQL, Java, Javascript, SQL, PL/SQL
• Systems: Windows Server (2003/2008 & 200 R2/2012 & 2012 R2), Linux (Ubuntu), UNIX (HP -UX,
Solaris, AIX), Virtualization (VMware Workstation/Virtual Box/Hyper -V)
• Databases and Analytics: MS SQL, MySQL, Oracle, MS SSRS, Crystal Reports, Power BI,
• Training, IV&V, Business Process Analysis and Business Process Re -design
Project Experience
Boston Public Health Commission Mobility/Web CXM implementation, Boston, MA
Sr PM responsible for successfully managing the Community Development Platform
Implementation for Environmental Health and Permitting services at BPHC. Provided change
management, project management, end -user training, architectural oversight, scripting and
report development, and solution design services resulting in a successful on -time and on-
budget project
Enforcement Service Request, Permit Application/Processing Implementation - State of
Michigan
PM and Scrum Master responsible for multiple projects including the implementation of
Enforcement service requests, Permitting application and processing, and a statewide Business
Licensing solution. As a PM and Scrum Master during this multi -year multi-phase project, was
critical in the design for upwards of 500 unique business processes.
City of Virginia Beach Planning Dept. Accela Implementation, VA
Sr PM responsible for successfully managing the City Planning Department's system
implementation of auto mated business processing, document review and document
management. Provided change management, project management, end -user training,
architectural oversight, scripting, report development, and solution design services resulting in a
successful on-time and on-budget project.
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Key Staff Highlights: Darren Koontz (Senior Consultant)
Address: 10091 Tall Oaks St reet, Parker CO 80134
Darren has spent the last 11 years implementing business solutions for government
agencies. From working with new client implementations to enhancing and streamlining
existing business processes, Darren has a customer success record that is second to none.
Darren's customers have all experienced the same - a relentless passion to solving
technical business problems, s treamlining processes, increasing public transparency. His
understanding and experience in Business Licensing, Record Management, and Asset
Management, has made him one of the most experienced Business Consultants in today’s
rapidly evolving industry.
Sk ills
• Team Building and Leadership
• Business Process Analysis
• Microsoft Office Products
• Customer Relations
• Software Training
Project Experience
City and County of Denver Permit Processing and Service Requests Implementation, CO
Sr Business Analyst responsible for redesigning and streamlining out of date business processes,
including the implementation of new Service Requests, Permitting Processes, and Licensing Processes,
for City of Denver’s One-Stop Community Development solution. As the lead consultant on this project,
was also critical in resolving upwards of 350 post go live issues identified during the initial
implementation.
City of Lincoln Community Development Permit Processing/Service Request
Implementation, NE
Business Analyst in charge of implementing a One -Stop Community Development solution for the City’s
Building Department’s numerous Permitting Processes, as well as multiple Public Works Service
Requests. With experience in script development as well as report wr iting, was vital to the development
stage of the project ensuring the success of script and report development for all city records.
City of Tempe Community Development Permit Processing and Service Request
Implementation, AZ
Sr Business Analyst tasked with implementing a Community Development solution, consisting of
multiple unique Service Requests, and Permitting Processes. As a seasoned business analyst, was key to
the successful delivery of this joint partner implementation of a Community Development platform with
limited access to additional implementation resources.
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2. References of California government agencies
City of Downey, California
Aldo E. Schindler – Deputy City Mgr / Community Dev
Email: aschindler@downeyca.org
or
Alvin Lam - IT Department Manager
Email: alam@downeyca.org
11111 Brookshire Avenue
Downey, CA 90241
Phone 562.904.7266
Project Description : Accela Civic Platform Implementation. This was an enterprise project for Building, Planning, Enforcement,
Engineering, Fire, and Zoning departments. This project included data conversion, financial interfacing, merchant account, a nd other
various configuration needs. This project was completed in 9 months – way ahead of the original 1-year project estimated timeline. The SLS
team continues to provide ongoing maintenance and support for this customer. Population: 113,267
Project Manager : Eric Koontz
Technical and GIS Lead: Chad Weiffenbach
Lead Consultant: Darren Koontz
Report, Scripting, and Script Engine Upgrade: Carey Northrup
Original Project Estimated at approximately $250K
Today, Maintenance and Support budget is approximately $70K
City of Lancaster CA
Joe Haggard – Senior IT Manager
44933 Fern Avenue
Lancaster, CA 93534
Phone 661.723.6060
Email: jhaggard@cityoflancasterca.org
Project Description : This implementation of the Accela Civic Platform was for the Community Development Department. Licensing
(Cannabis and Business) and permitting modules developed with Customer Request Portals. SLS has become the preferred vendor for
support, maintenance, and expansion of this agency’s current platform. SLS provided the primary services lead responsible for design,
analysis, and implementation services. Population: 160,106
Original Project Estimated at approximately $190K
Today, Maintenance and Support budget is approximately $75K
Project Director : Eric Koontz
Project Manager, Technical and GIS Lead: Chad Weiffenbach
Lead Consultant: Darren Koontz
Report Development: Carey Northrup
Additional References available upon request.
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3. Complete Pricing List (or Fee Schedule)
Deliverable
Category
SKU Deliverable Project Specific Description General Description
Project
Delivery 01.PD.100 Project
Management
PM effort for this project is estimated at
8%. This includes an experienced Project
Manager that is assigned to the project.
Project Management is a critical
component of every project. The PM team
oversees and monitors every aspect of a
project from timelines, resourcing, and
quality of execution. SLS, unless otherwise
specified, executes all projects using the
SLS Scrum Implementation Approach. This
approach ensur es that the project
leadership and the project team remain
engaged in the project and it's activities.
This has in impact on the amount of
traditional PM effort that is required.
Large Projects should estimate 15% of the
Project to be PM, Medium projects should
factor 10% and Small projects can reduce
PM time to 8% of the total project cost.
Project
Delivery 01.PD.110
Scrum
Methodology:
Sprint
Planning,
Review, and
Retrospective
Standard Sprint Meetings for the estimated
3 Sprints. An accelerated project can help
to save time as it reduces the number of
sprints.
Scrum and Agile implementation
methodology increases the engagement of
both the implementation team and the
customer. This is intentional. As
engagement increases, many important
measurements of success increase as well.
Knowledge transfer, training, transparency,
product accuracy, customer confidence, go
live readiness are all measurably improved.
Standard Sprint Approach requires that
each Project Sprint will require 1 Sprint
Planning (2 hours), Review (2 hours) and
Retrospective (1 hour) Meetings as
standard
Project
Delivery 01.PD.120
Scrum
Methodology:
Daily
Standups
This project is factored at 2 days per week
for an average of 2 SLS attendees for the
estimated 3 Sprints.
Scrum and Agile implementation
methodology places an emphasis on team
engagement. An important project feature
is the "Daily Standup". As the nam e
suggests, this is a daily (or near daily for
smaller projects) meeting where the
members of the agile team meet for a brief
15 minute meeting. This is a forum that
allows project leadership and team
members the opportunity to bring into
focus the work that is ongoing or about to
start and to quickly identify project
impediments and resolutions. Large
projects will require several SLS team
members in attendance 4 or 5 days a week.
Medium sized projects should meet 3 or 4
times a week with 2 or 3 SLS tea m
members in attendance at all times, and
smaller projects can be scaled as
appropriate
Project
Delivery 01.PD.130 Project
Initiation Standard Project Control Tools
Project initiation is the first phase in any
project life cycle. It's where the Project
Management team refines the project
scope and goals, and where logistically a
plan is finalized to meet the project
requirements. During this phase the
Project Management team will develop the
project's control docs, resource the project
properly, and develop the project's
timeline. Project Control Tools include:
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Project Charter, Project Timeline, Project
Resourcing, Project Status Report
Template, Trello Board for Project Backlog.
Other Agency required project controls
should be brought to the attention of the
SLS PM team.
Global Project 02.GP.100
Accela Civic
Platform
Environment
Setup
The Scope of this project will focus on the
Planning and Building and Development
Departments
Immediately after the Accela environment
is procured, the SLS project team will
prepare each Accela Civic Platform Module.
This work is focused on getting the
environment ready for training and the
project team's engagement. The g oal for
the SLS team is to ensure that the basic
elements of the system are ready for the
project and not necessarily to resolve all
known configuration needs. Those will be
focused on later in the project. The team
will focus primarily on the Accela
Platform's global setup such as: the Super
Agency settings, general global module
setup, global ACA, EDMS security policy,
organization, and the Admin Security
Groups. The effort for this work is based
on the number of modules that will be
included in the project, the overall project
requirements, and the online project
expectations
Global Project 02.GP.110 System
Architecture
This project may require a few different
modules to be utilized. Building &
Permitting, Zoning, Fire, and a Code
Enforcement business processes may all be
in scope for this project. The Agency
combines some business processes that are
often considered zoning and/or fire as part
of the building department. The Agency
and SLS will need to review these
components of the project to ensure that
we are providing solutions for all facets of
the Agency's business.
The SLS team will work with the Agency to
ensure that overall design and approach
are well communicated and understood.
System Architecture includes needs such as
interdepartmental communication,
interdepartmental record dependencies,
module security, secure communication
between the Agency and the Accela Hosted
Cloud environment and other IT or
Business needs requiring a Senior level
consultant to assist in the design of
solutions. Multiple department and large
projects will require a greater amount of
work for System Architecture compared to
Smaller single-department
implementations.
Global Project 02.GP.120 Global
Configuration Standard Global services
The Accela Civic Platform will be configured
at the Agency level for several system
functionalities. The SLS team will work
with the Agency in workshops to identify
Agency level defaults for calendars, logos,
security, and SSO. As with many Accela
features, there is an endless number of
options and configuration possibilities, so
the SLS team will work with the Agency
project leadership to identify and prioritize
the features that are most critical to the
project. We focus significantly on training
Agency members on these settings so that
they can become self sufficient
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Config,
Analysis, and
Business
Improvement
03.CA.100
Config Civic
App - Short-
Term
Vacation
Rental
The Accela Civic Platform features a well-
designed solution for Short Term Rentals
that is based on the industry standards.
This pre-built solution should address
approximately 80% or more of the basic
functionality that the City requires. The
remaining scope here is to assist the
Agency in the effort to make necessary
adjustments to better align with the City's
business processes and to train the City in
the administration required to obtain a
level of proficiency in system maintenance
and administration so that they can make
further required changes in the future.
This project will utilize the Accela Civic
Apps. These pre-developed and purpose
built solutions will provide the team with
the basic functionality for each of the
building permits. This allows us to focus on
performing gap analysis and more targeted
development. This assumes that each
record type may require some small
adjustments as they are each somewhat
unique. As with all aspects of the Accela
Platform, there exists an unlimited amount
of modifications and enhancements that
can be performed. The scope included
here assumes that together the Agency and
the SLS team will identify priority
modifications necessary for initial
deployment that can be addressed within
the given scope. We encourage Agencies
to take advantage of this initial
implementation project to identify all
potential modifications and create a future
enhancement list that can be addresses in
the future. Part of the scope of this
deliverable is also to coach and teach the
agency SMEs how to become self-sufficient
and continue to make modifications after
the initial project completes.
Config,
Analysis, and
Business
Improvement
03.CA.101
Config Civic
App -Noise
monitoring
SLS realizes that the Agency is currently
developing this program and will work with
the City to select a pre-built solution from
the system (likely the Enforcement or
Service Request and Management solution
will be most appropriate). The remaining
scope here is to assist the Agency in the
effort to make necessary adjustments to
better align with the City's business
processes and to train the City in the
administration required to obtain a level of
proficency in system maintenance and
administration so that they can make
further required changes in the future.
This project will utilize the Accela Civic
Apps. See above for further details
Config,
Analysis, and
Business
Improvement
03.CA.102
Config Civic
App -
Software
Enhancement
Options
Consultant shall assist the City with
developing a request for proposals and a
scope
of work to obtain a comprehensive
software solution to:
* Streamline permit submittal, review, and
approval;
* Improve reporting capabilities.
* Improve automatic notifications and
dissemination of information to permit
holders;
* Develop a resident online portal for
licensed properties; and
* Make recommendations on additional
items to be included.
This project will utilize the Accela Civic
Apps. See above for further details
Config,
Analysis, and
Business
Improvement
03.CA.103
Config Civic
App - Code
Enforcement
/ Program
Compliance
The Code Enforcement solution will be
used for this business need. The remaining
scope here is to assist the Agency in the
effort to make necessary adjustments to
better align with the City's business
processes and to train the City in the
administration required to obtain a level of
proficency in system maintenance and
administration so that they can make
further required changes in the future.
This project will utilize the Accela Civic
Apps. See above for further details
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Config,
Analysis, and
Business
Improvement
03.CA.120 Config Accela
Insights Standard approach
Accela Cloud MS Azure Hosted
Environment now offers Power BI data
analytic tools and dashboarding features.
This feature is highly customizable and
designed for customers to be able to create
the managerial views that will help drive
business. SLS will help setup the initial
dashboard and services that are included
with the MS Azure Hosted environment
Config,
Analysis, and
Business
Improvement
03.CA.130 Notifications
Standard approach with emphasis on
training so that Agency team is empowered
to become self sufficient
One of the many strengths of the Accela
Civic Platform is it's ability to keep
collegues, management, and customers
informed using automated notifications.
There are several opportunities to utilize
notifications - Revision requests, receipts,
stop work order, approvals, permit, etc.
There is nearly an endless opportunity for
these notifications. SLS will provide
assistance to the Agency to create several
Notifications and to train the Agency on
how to be self sufficent with further
creation of these important
communcations.
Accela
Platform
Enterprise
Solutions
05.ES.120 Accela mobile Standard implementation
Inspectors, enforcement officers, and
others that take their jobs into the field will
benefit from Accela's mobile capabilities.
Users can perform many tasks such as
inspection resulting , capturing digital
signatures, taking pictures, and reviewing
permit and license information. The SLS
team will configure the Accela Civic
Platform to accomodate mobile device
usage and then demonstrate to the Agency
how to prepare their mobile devices for
usage.
Accela
Platform
Enterprise
Solutions
05.ES.130
Accela
Document
Management
Standard implementation
The Accela Platform includes a standard
document management solution. This
native solutions provides Accela Agencys
with a solution for attaching electronic files
to Permits, Applications, and Licenses. SLS
will assist the Agency in the simple
configuration required to identify
document types and document groups that
the Acency works with.
Online Citizen
Portal 06.CP.100
Accela Citizen
Access
Configuration
- Rebranding
The SLS team will work with the Agency to
ensure that basic functionality and
rebranding are completed to ensure that
online services are available. The SLS team
will also work with the Agency to teach and
train subject matter experts on how to use
the administration and configuration tools
so that they are able to become self
sufficient.
Today, a strong on line precense is nearly
mandatory for Agencies. Accela Citizen
Access will give your agency the ability to
increase transparancy, enable citizens to
self-serve, and streamline business by
extending the Accela platform to the
internet. The portal can be configured
based on Agency security and business
needs to offer application submittal,
inspection requesting, document
attachment, property research and more.
As the options for enhancing and modifying
the on line portal is nearly limitless, this
work will focus on branding, and some
basic layout options that make use of the
standard Civic App deployment.
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Reporting and
Documentation 07.RD.100
Report
Branding &
Letter
Content
Modifications
Standard approach
SLS team will assist with rebranding of
standard reports and provide training for
the Agency to help them become self-
sufficient with Report development. The
pre-packaged reports that Accela offers can
be replicated by the Agency for other uses,
and they can be enhanced to add Agency
specific information. As the options for
enhancing and modifying reports is nearly
limitless and unpredictable, this work will
focus on branding and simple adjustments.
We also focus on training so that Agency's
can meet project goals. Our SLS team will
work with the Agency's management team
to assess the scope and focus the SLS team
on critical project needs within this time
alloted for this deliverable.
Training 09.TR.100 Training -
Apprentiship
The SLS team provides at no additional cost
the opportunity for all of our customers to
learn throughout the duration of the
project. In fact, we encourage this
"apprentice-style" approach. We invite all
key members of the Agency's project team
to get involved, participate and learn
through the project. This strategy results
in our customers being more prepared,
more knowledgeable, and more confident.
Training 09.TR.110
Training -
Project
Readiness
The standard curriculum is appropriate.
At the onset of the project, the SLS team
will work with the Agency to ensure that
the key project team members are ready
and prepared for the project. During the
Project Initiation the project leadership will
assess the Agency team's readiness and
identify key areas where the team will
need to be coached. This training typically
focuses on system platform access, project
implementation methodologies for Agile,
project tools that will be utilized, and any
other areas identified by the team
Training 09.TR.120 Training - End
User The standard curriculum is appropriate.
SLS will provide a standard course for the
Agency's project team on basic End User
training. This is a workshop style course
that requires each member of the course
to have a computer so that they can
actively follow along and experience the
system while the instructor trains. This
course is designed to teach students how
to navigate the system and how to perform
basic system operations including record
application, workflow pr ocessing, data
collection, report execution, fee
assessment, fee payments, and other
system capabilities as time permits. Every
class moves at a different pace depending
on the number of students and their
general capabilities and skills.
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Training 09.TR.130 Training -
Administrator The standard curriculum is appropriate.
SLS will provide a standard course for the
Agency's technical support staff on basic
Administrator training. This is a workshop
style course that requires each member of
the course to have a computer so that they
can actively follow along and experience
the system while the instructor trains. This
course is designed to teach students how
to navigate the administrative system and
how to perform basic administrative
operations including new record type
creation, fee schedule modifications,
custom data field modifications, and other
system capabilities as time permits. Every
class moves at a different pace depending
on the number of students and their
general capabilities and skills.
Go Live and
Prepatory work
for Production
Deployment
10.GL.100
User
Acceptance
Testing
SLS is forecasting a 2 week UAT period for
this project.
User Acceptance Testing (UAT) is an
important step in the project where the
Agency has the opportunity to conduct full
end-to-end testing on the final solution.
UAT is primarily the responsibility of the
Agency. SLS will provide assistance to the
Agency during this dedicated Sprint. This
support will include activities such as: test
script development, test plan
development, testing assistance, issue
resolution, oversight and additional
support and training. The SLS team will
work with the Agency's management team
to assess the scope and focus the SLS team
on critical project needs within this time
alloted for this deliverable.
Go Live and
Prepatory work
for Production
Deployment
10.GL.150 Go-Live
Support
SLS will provide support during the first 2
weeks of go live.
An important and critical activity for every
project is the process of production
deployment. The SLS team will provide
support such as: oversight and
management, issue triage and resolution,
end user assistance, ad hoc training, and
any other immediate needs as identified by
project leadership.
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Deliverable Category SKU Deliverable Hourly
Rate
Unit # of
Units
Cost
Project Delivery 01.PD.100 Project Management $155.00 8% 28 $4,340.00
Project Delivery 01.PD.110 Scrum Methodology: Sprint
Planning, Review, and Retrospective $155.00 Hours 15 $2,325.00
Project Delivery 01.PD.120 Scrum Methodology: Daily Standups $155.00 Hours 3 $465.00
Project Delivery 01.PD.130 Project Initiation $155.00 Hours 16 $2,480.00
Global Project 02.GP.100 Accela Civic Platform Environment
Setup $155.00 Hours 20 $3,100.00
Global Project 02.GP.110 System Architecture $155.00 Hours 0 $0.00
Global Project 02.GP.120 Global Configuration $155.00 Hours 20 $3,100.00
Config, Analysis, and Business
Improvement 03.CA.100 Config Civic App - Short-Term
Vacation Rental $155.00 Hours 40 $6,200.00
Config, Analysis, and Business
Improvement 03.CA.101 Config Civic App -Noise monitoring $155.00 Hours 24 $3,720.00
Config, Analysis, and Business
Improvement 03.CA.102 Config Civic App -Software
Enhancement Options $155.00 Hours 24 $3,720.00
Config, Analysis, and Business
Improvement 03.CA.103 Config Civic App - Code Enforcement
/ Program Compliance $155.00 Hours 32 $4,960.00
Config, Analysis, and Business
Improvement 03.CA.120 Config Accela Insights $155.00 Hours 4 $620.00
Config, Analysis, and Business
Improvement 03.CA.130 Notifications $155.00 Hours 6 $930.00
Accela Platform Enterprise Solutions 05.ES.120 Accela mobile $155.00 Hours 8 $1,240.00
Accela Platform Enterprise Solutions 05.ES.130 Accela Document Management $155.00 Hours 4 $620.00
Online Citizen Portal 06.CP.100 Accela Citizen Access Configuration -
Rebranding $155.00 Hours 20 $3,100.00
Reporting and Documentation 07.RD.100 Report Branding & Letter Content
Modifications $155.00 Hours 20 $3,100.00
Training 09.TR.100 Training - Apprentiship 0 Always Free
Training 09.TR.110 Training - Project Readiness $155.00 Hours 4 $620.00
Training 09.TR.120 Training - End User $155.00 Hours 12 $1,860.00
Training 09.TR.130 Training - Administrator $155.00 Hours 8 $1,240.00
Go Live and Prepatory work for
Production Deployment 10.GL.100 User Acceptance Testing $155.00 Hours 16 $2,480.00
Go Live and Prepatory work for
Production Deployment 10.GL.150 Go-Live Support $155.00 Hours 20 $3,100.00
Total 344 $53,320.00
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4. List of Complementary Services Offered by
Proposer along with Corresponding Prices
Deliverable
Category
SKU Deliverable Project Specific Description General Description
Config,
Analysis, and
Business
Improvement
03.CA.125
Config Accela
Insights
Query and
Dashboard
Assistance
Standard approach with emphasis on
training so that Agency team is
empowered to become self sufficient
The SLS team can extend the Accela Insights
assistance to include additional support, training,
and dashboard creation for the customer. This
dashboard is really designed to allow individual
users to be empowered to build their own views
and create dashboards that facilitate their
business. Sometimes, however we all need a bit
of assistance.
Config,
Analysis, and
Business
Improvement
03.CA.150
Business
Process
Improvement
This effort may be needed to further
assist the Agency with ongoing
assistance with either the Noise
monitoring pilot program or the
software enhancement.
In general, an Accela project makes an
assumption that the Agency subject matter
experts (SMEs) understand their business
processes and if there are adjustments being
made to the process. SLS recognizes that an
implementation project is an opportune time for
Agencies to make business process modifications.
We respectfully request that our Agency SMEs
arrive at workshops with business requirements
and expectations already prepared. But, if you
need help with this, SLS can leverage our
significant industry expertise and help the Agency
to make these improvents.
Accela
Platform
Enterprise
Solutions
05.ES.100 Accela GIS
Configuration Standard implementation.
The Accela Civic Platform provides a native
adapter that can consume and utilize an Agency's
GIS information. An Agency is able to provide
Accela with access to multiple GIS layers and
control via security what users have this access.
Online
Citizen Portal 06.CP.120
ACA
customer
portal
Payment
Adapter -
Forte
The Agency would benefet greatly from
providing the abilty for Citizens to pay
fees online.
Note: The Agency may include either
the Forte Merchant Account Adapter or
another Adapter of their choosing. It
will not be necessary to chose both.
An online payment adapter extends the Agency's
customer portal capabilities to include customer
payments. This capability ensures that citizens
are able to pay via credit card online using a
redirect style merchant account while
maintaining PMI level security.
3rd Party
Enterprise
Solutions
08.3P.105
Microsoft
Outlook
Exchange
Server
Though not explicitly identified as a
functionality in the RFP, most Agencies
benefit from including a connection to
their Exchange Server to simplify the
delivery and receipt of email.
The Accela Platform has the ability to be
configured to interact with an Agency's exchange
environment for the receipt and delivery of
email.
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Deliverable Category SKU Deliverable Hourly
Rate
Unit # of Units Cost
Config, Analysis, and
Business Improvement 03.CA.125 Config Accela Insights Query and
Dashboard Assistance $155.00 Hours 4 $620.00
Config, Analysis, and
Business Improvement 03.CA.150 Business Process Improvement $155.00 Hours 20 $3,100.00
Accela Platform
Enterprise Solutions 05.ES.100 Accela GIS Configuration $155.00 Hours 20 $3,100.00
Online Citizen Portal 06.CP.120 ACA customer portal Payment
Adapter - Forte $155.00 Fixed Cost 12 $1,860.00
3rd Party Enterprise
Solutions 08.3P.105 Microsoft Outlook Exchange Server $155.00 Hours 4 $620.00
Total 60 $9,300.00
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5. Staffing and Project Organization
Organizational Chart
With the SLS team, you will be working experienced staff that is certified on the Accela Platform
and understands your business. The primary organization structure and its leadership have
been working together for years!
Staffing Plan
Key Personnel for this project will include:
• Project Director - Eric Koontz
• Project Manager, Scrum Master, and Technical Architect – Chad Weiffenbach
• Senior Business Consultant – Darren Koontz
• Business and Technical Analysts – Carey Northrup and David Rivera
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The SLS Implementation Approach
For support and maintenance, some system or development needs may be
substantial enough that they should be thought of as small projects.
Occasionally, some system issues are substantial enough that they too can be
considered a stand-alone project. And nearly always, the cumulation of all
system enhancements and issues create a “task list” that is worthy of being
properly managed. We call this task list a Product Backlog.
A failure to properly manage this product backlog results in poor planning,
communication, and a breakdown of a good partnership. Even worse, it
results in disappointing results and unacceptable ROI.
Part of our SLS leadership for your agency includes an Agile Methodology and
a formal Scrum methodology that ensures we focus on the tasks that are your
priority. Together we set reasonable expectations, and we monitor them
collaboratively until we achieve our goals.
This methodology is used both for initial implementations as well as ongoing
support and maintenance.
Methodology Overview
Our project philosophy is to guide and enable our customers towards self -
sustained support of their new investment. It is Silver Lining Solutions’
opinion that our customer should expect to stay involved in the project.
For new development or new projects, expect to spend about 70% of the total
effort expended by SLS. If you have not already invested the effort to define
your goals or may still be looking to conduct some business process
improvements, this number can easily go higher. For more simple tasks and
modifications that resolve issues, expect your level of effort to be
approximately 10 -25% of the SLS teams’ effort to perform adequate system
testing and to adjust your processes when necessary. Our experience tel ls us
that while we are experts in implementing Accela Civic Platform for many
customers, our customers are not always experts on the new platform and
therefore must invest adequate time to become fully self -supporting.
Silver Lining Solutions will provide a Certified Scrum Master who will lead the
team for all projects and tasks. The Agency should dedicate one person to
serve the role of the Scrum Product Owner full time for the duration of the
project (if possible). The Agency Product Owner will be responsible for setting
the overall priority of work for the team. Silver Lining Solutions will advise
and consult with the Product Owner to insure consistency and success of the
project, as necessary.
Project Kick off and Backlog Creation:
After contract signing, SLS and the Agency will create the project charter and
define the roles and responsibilities of each team member from both parties.
After agreement of the charter, the Scrum Master and Product Owner will
lead efforts to plan and break down the wo rk encompassed in the Scope of
Work.
The Agency Product Owner, Agency Staff, and Silver Lining Solutions
consultants will create a list (the project backlog) of User Stories based on the
Agency’s requirements and prioritize them for the project. More Agen cy staff
experts may be needed to create the User Stories for their area of expertise.
This Agile / Scrum
implementation
approach was created
by Chad Weiffenbach
and Eric Koontz of
Silver Lining Solutions.
Chad and Eric are both
Certified Scrum
Masters and have been
working in the
Computer Science
industry since the late
80’s.
Accela hired Chad and
Eric to create this
methodology for the
Accela Community and
today Accela uses this
implementation
approach as do many
partners!
LEADERSHIP
IN
ACTION
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These initial User Stories will be the basis for the Silver Lining Solutions Scrum Master to lead the team in initial
sizing of each User Story’s work effort. Initial sizing (sometimes referred to as scoring in Agile methodologies) will
be relative to each other and not directly tied to actual work effort. Given this initial estimating, the Product
Owner can better understand how to prioritize work for the team.
Backlog Planning
The Agency Product Owner and the Silver Lining Solutions Scrum Master will then work collaboratively to create an
overall work plan, dividing the work into “Sprints” of equal durations. Each Sprint will have an agreed up on Sprint
Goal that sets the tone of what work will be completed in the sprint. The Sprint Goal will direct the Product Owner
and Scrum Master to assess the project backlog to determine what highest priority User Stories must be included
in a sprint to meet the Sprint Goal. During each sprint the requirements will be elaborated on with the team to
create Sprint Backlog of User Stories and decide what work can be committed to being completed within the
Sprint. The Project Backlog will be updated throughout the project’s l ifecycle (referred to as Backlog grooming)
according to the needs of the project, however once a sprint starts the Sprint Backlog cannot change. By doing this
we reduce the risk of scope creep during a given sprint. Experience tells us that projects change through their
lifecycle – change is necessary – and therefore the backlog grooming is a perfect tool to discuss and introduce
changes needed for the project’s success.
Sprint Overview
Sprint Planning:
During the first 1 to 2 business days of every Sprint, the team will collectively discuss and assign the User Stories on
the Sprint Backlog, confirming all the work can be completed by the team. At the end of the sprint planning all
parties will agree and commit to the work assigned on the Sprint Backlog .
Within a sprint each user story will go through 5 processes as follows:
Daily Stand -up Meetings:
Daily Stand-Up Meetings will be held on a mutual agreed upon schedule. The purpose of the stand-up meetings is
to report progress of daily tasks utilizing a Kanban board (Trello) to track and report progress. Task assignments
will be made by the Silver Lining Solutions Scrum Master and agreed to by the team in attendance of the stand -up
calls. By meeting regularly for this purpose, the team will be in much closer communication and collaboration
while reducing schedule risk as impact will be known much earlier for the project.
1.Requirements Elaboration – Agency business processes will be analyzed to take
advantage of Accela Automation and a solution will be agreed upon and documented by
user stories .
2.Design – Tasks will be added to further define the work needed to complete a user story’s
requirement. At this stage test requirements for the tasks are also developed by Agency
staff.
3.Build – all agreed to, in scope, solutions defined during the Design process will be
developed. This includes configurations, customizations, conversions, interfaces and
reports, testing plans, and training plans.
4.Test – For each User Story, the system is tested, corrections are made as deemed
necessary, the system is prepared for deployment to the next environment and users are
trained.
5.Deploy – The User Story solutions are moved to the test environment.
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Sprint Review:
A Sprint Review is held two days before the last day of the Sprint to inspect the work completed and adapt the
Project Backlog if needed. This meeting is run by the Product Owner. During the Sprint Review, the project team
and other stakeholders collaborate about what was done in the Sprint. Based on this discussion and any changes
to the Project Backlog during the Sprint, attendees collaborate on what could be done to optimize value in the
future. This is an informal meeting, not a status meeting, and the presentation of the Increment is intended to
elicit feedback and foster collaboration. This is typically a ½ day meeting.
Sprint Retrospective:
The Sprint Retrospective is an opportunity for the team to inspect itself and create a plan for improvements to be
enacted during the next Sprint.
The Sprint Retrospective occurs after the Sprint Review and prior to the next Sprint Planning. This is a two -hour
time -boxed meeting. The Silver Lining Solutions Scrum Master ensures that the event takes place and that
attendants understand its purpose.
The purpose of the Sprint Retrospective is to:
Inspect how the last Sprint went with regards to people, relationships, process, and tools;
Identify and order the major items that went well and potential improvements; and,
Create a plan for implementing improvements to the way the Scrum Team does its work.
By the end of the Sprint Retrospective, the Team should have identified improvements that it will implement in the
next Sprint, although improvements may be implemented at any time. The Sprint Retrospective provide s a formal
opportunity to focus on the team’s self -improvement.
Management Approach
While traditional Project Management is not an official part of the Agile and Scrum methodology it remains an
essential role in project delivery. For Management we identi fy 3 critical areas that must work together to foster a
successful project environment and support the project team in their mission.
Stakeholders
Often overlooked is the invaluable role of the project stakeholders, champions, and sponsors.
These roles often engage only to initiate a project and then receive the final solution. This is a mistake.
Stakeholders typically have the power to ensure that a project is prioritized sufficiently such that human resources,
equipment, and budgets are always supporting the mission. When Stakeholders are not engaged, often the
project’s support wains and the project progress and success suffer. SLS works with our customers to create active
and engaged Stakeholders that consistently review and evaluate the project’s p erformance and adjust as
necessary.
Project Management Team
The PM team should be comprised of at least one individual from both the SLS and Agency teams. Together the
PMs ensure that administrative and contractual execution of the project are met satisf actorily. Our PMs ensure
resourcing is properly planned, impediments that the Scrum Team cannot resolved are properly expedited and
addressed, and Stakeholders receive the information necessary to assess project progress.
Scrum Team
Though the Scrum team itself is not officially a PM role, it is the most critical team in ensuring that the final
product and solution are excellent. The Scrum Team is a self -regulating and self-governing group that collectively
ensures that each member gets the help and assistance needed, resolves impediments together, and measures
progress on a regular basis to be provided to the PM team.
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The SLS Approach to discovery and business analysis
A successful approach to discovery and business analysis starts with having the right people engaged in the
project, clear directives, industry expertise, and business subject matter expertise. Clearly, “It takes a village”! It
also takes leadership and guidance from a team that has significant experience.
The SLS team has complete confidence in our ability to foster the collaborative teamwork necessary to ensure
project success. The following information illustrates the high -level approach our team takes for business analysis
and discovery.
Clearly Establish Goals
Well in advance of conducting the actual business analysis and discovery all participants and oversight
should discuss and agree to the goals and outcome of the work.
Define Criteria for Done
After goals are established, the team should agree to the outputs and for mat for work produced.
Identify expected challenges
Often overlooked is our ability to project challenges and get ahead of them. This step sets us apart as
we communicate and plan for our hurdles!
Verify the correct SMEs and Authorized Approvers are i nvolved
Without having the right experts involved it is a waste of everyone’s time to engage. The right
people must be involved from beginning to end to ensure continuity and accuracy. It is also imperative that
whoever owns the responsibility for approv al is involved and not simply arriving at the end of the process.
Prepare
Prior to executing workshops, it is imperative that all members involved in the process arrive prepared
with their homework complete.
Execute Workshops
We are workshop experts and thoroughly enjoy the rewards of a team that successfully collaborates
and exceeds expectations and goals! This step is easy when the previous steps are executed properly.
Unfortunately, too many teams start and end with this s tep!
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Review Solution
Before completion of the Workshop, the team should ensure that the solution meets the goals and
criteria established at the onset. Often, the work performed will cause the goals and criteria to be
adjusted or revised. This is normal and should be documented.
Approve and Commit
This last step seems to be obvious but is too often overlooked. It is never okay to wrap up the
analysis and discovery without having also invested the time to ensure that approval is imminent.
In evaluating the “SLS Approach” above, we expect that most experienced professionals will find the approach to
be refreshing. This approach has been refined by talented experts. It has been simplified so that it can be used
consistently and with predictabil ity. It has eliminated the excessive tasks that do not add value, and it reinforces a
process that ensures quality and confidence. We always follow these steps.
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6. Subcontracting Services
For this project, we are proposing that SLS , a Certified Accela Implementation
Partner, complete the entire implementation project for the Accela Civic Platform .
No other subcontracting for this project will be required.
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7. Disclosures
SLS attests that it does not have any history or current litigation . Furthermore,
SLS has never had a negative project experience due to failure to deliver.
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8. Acknowledgement of Insurance Requirements
(Attachment 2)
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9. Non-Collusion Affidavit (Attachment 3)
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10. Acknowledgement of Addenda (Attachment 4)
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Accela Civic Platform – Product Overview
The Accela Civic Platform is the leading land management solution for agencies across the nation.
Whether your Agency is looking for industry leading solutions for a single department or the en tire
Agency, we have you covered. In this section, we’ve listed a few of the most popular solutions and
upon request we can provide details on even more solutions that will take you, your team, and your
community to the next level.
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Accela SaaS delivers quality and peace of mind
Agencies can significantly reduce their
infrastructure costs by choosing Accela’s
proposed SaaS delivery model. Accela manages
our apps and infrastructures within the
industry-le ading Microsoft Azure hosting
environment.
Our cloud model offers an uptime commitment of 99.9 percent each calendar month (subject
to scheduled and emergency maintenance and certain other SLA limitations) and complete
disaster recovery capability. This means City IT staff can eliminate the costs and time of
maintaining and upgrading hardware and software.
By leveraging Accela’s SaaS innovations, the Agency can focus on innovating, rather than
maintaining its infrastructure.
Because the cloud is elastic and scalable, Accela can expand capacity easily as demand spikes
occur. In addition, the cloud has full integration capabilities with Esri, Selectron, and other
third-party applications that will allow the City to offer a fully functional web -based, cost
efficient solution on a 24/7/365 basis while still owning the data that ca n be exported quarterly
to our cloud customers (at the customer’s request).
As outlined below, our cloud solution provide s unparalleled reliability and protection :
• 99.9 percent uptime SLA per calendar month for Accela’s solutions, subject to scheduled
and emergency maintenance and certain other SLA limitations. We are continually
making investments in our services, infrastru cture, and operations to improve this
• Meets rigorous security industry standards, including NIST 800-53
• Veteran and dedicated cloud staff with multiple industry certifications
• System administration and support duties for the application and system database
• Advance notice of planned maintenance, performed during off -business hours
• Real-time performance monitoring
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With our cloud model, we can deploy resources in an orchestrated, secure fashion and position
those resources in the regions we select. We gain the benefit of nationwide network peering
relationships and scalable host infrastructure and can quickly deploy additional infrastructure
resources (such as additional virtual machines) as needed. Our SaaS customers are not
restricted by resources in a cage. As such, Accela can focus on providing high quality resources
to meet our clients’ needs.
SaaS delivery model benefits
A reliable and cost -effective solution for
mission-critical business needs handled in
Accela’s solutions
▪ Predictable costs ove r time
▪ Cheaper upfront investment
▪ No additional hardware investments (e.g., server
infrastructure)
▪ Typically takes less time to implement since infrastructure is
already established
Accela handles data security and expense
(for more details about the security
benefits of SaaS, visit
https://bit.ly/2oZhNu0)
▪ 24/7/365 onsite security
▪ Multi-factor authentication
▪ Ongoing vulnerability scans with third -party software
▪ Adheres to data encryption standards
▪ Redundant middle-tier application servers
▪ All systems record and capture both failed and successful
login attempts
▪ Annual, thorough penetration testing
Scalable ▪ Load-balanced web services to handle the needs of all users
▪ Multiple environments to support release, unit, and system
testing
Reduced City IT labor ▪ Accela handles Server OS and application patches/upgrades
▪ Customer Support team members are experts in Accela’s
solutions
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Why Microsoft Azure?
Accela has partnered with Microsoft to provide our clients
with the latest in cloud technology. Customers choose
Microsoft Azure because of the unique value that they
provide in a productive, hybrid, intelligent, and trusted
cloud.
Productive – Get unparalleled developer productivity with integrated tools from mobile
DevOps to server-less computing.
Hybrid – Develop and deploy where you want, with the only consistent hybrid cloud on the
market. Extend Azure on -premises with Azure Stack.
Intelligent – Create intelligent apps that delight with data-driven experiences. Go quickly from
concept to release with Azure data services and artificial intelligence, from image rec ognition to
bot services.
Trusted – Join startups, governments, and 90 percent of Fortune 500s that trust the Microsoft
Cloud for security, privacy, transparency, and the most compliance coverage of any cloud
provider.