Triton Technology Solutions - AV Chamber Services
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
This document is confidential between Triton and the City of LaQuinta and cannot be shared with anyone outside
of either organization without approval form either organization.
BECAUSE TECHNOLOGY NEVER ENDS
CITY OF LA QUINTA
PROPOSAL
AUDIO/VIDEO MAINTENANCE AND SUPPORT
SERVICES AND INITIAL ASSESSMENT REPORT
Bid Due Date: October 1, 2021, by 5:00pm
City of La Quinta
Attn: Monika Radeva, City Clerk
78495 Calle Tampico
La Quinta, CA 92253
City of La Quinta Maint & Support Prpsl_R0.pdf
TABLE OF CONTENTS
COVER LETTER 1
FIRM BACKGROUND, QUALIFICATIONS, AND EXPERIENCE (ITEMS A-G) 1
KEY PERSONNEL BIOGRAPHIES 4
REFERENCES OF CALIFORNIA GOVERNMET AGENCIES 8
COMPLETE PRICING LIST (OR FEE SCHEDULE) 10
PRICING 10
SUPPORT SERVICES 10
FEE SCHEDULE 13
ASSUPMTIONS AND EXCLUSONS 13
PAYMENT TERMS 14
LIST OF COMPLIMENTARY SERVICES 15
STAFFING AND PROJECT ORGANIZATION 16
SUBCONTRACTING SERVICES 16
DISCLOSURES 17
ATTACHMENTS 17
ATTACHMENT 2 INSURANCE REQUIREMENTS ACKNOWLEDGMENT 18
ATTACHMENT 3 NON-COLLUSION AFFIDAVIT 19
ATTACHMENT 4 ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA 20
City of La Quinta Maint & Support Prpsl_R0.pdf
BECAUSE TECHNOLOGY NEVER ENDS
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
This document is confidential between Triton and the City of La Quinta and cannot be shared with anyone outside of either
organization without approval from either organization.
COVER LETTER
October 1, 2021
City of La Quinta
Attn: Monika Radeva, City Clerk
78495 Calle Tampico
La Quinta, CA 92253
Dear Ms. Radeva,
Thank you for the opportunity to provide you a proposal in response to the RFP Audio/Video
Maintenance and Support Services and Initial Assessment Report. We have provided a
proposal that is based on the RFP’s scope of work.
Kristen Tetherton is authorized to bind the firm and is the contract person for Triton. She
works out of the Corporate Headquarters listed below, her office phone number is 949-388-
3919 and email is Kristen@TritonTechnologySolutions.com
Triton’s Corporate headquarters is located at 32234 Paseo Adelanto Suite E-1 San Juan
Capistrano, CA 92675 and this is the main address that would service your facility.
FIRM BACKGROUND, QUALIFICATIONS, AND EXPERIENCE
The following information is required in this Cover Letter per the RFP:
a.Triton Technology Solutions, Inc has been in business since February 26, 2010
b.Federal Tax ID # 27-2191976
c.Triton has been providing the services per the RFP since 2010.
d.Triton’s Key Personnel Resumes and Contact Information is found at the conclusion of
this introduction letter.
e.Kristen Tetherton is the majority shareholder of Triton Technology Solutions, Inc with
both Gus Allmann and Brian Rose as minority shareholders. Triton is incorporated in
the State of California with the date of incorporation of February 26, 2010
f.Proof of Theory of Operation. Kristen met with Gilbert Villapando, Doug, Joel Noriega
and one other gentleman from Acorn Technology Services on Wednesday September
22nd to understand the systems being utilized in the council chamber and control room.
From the information Kristen gathered she has a good understanding of the existing
audio, video, voting and control system the city is utilizing. Most of the existing systems
the city is utilizing, and operating are fairly standard among other municipalities and are
Page 1 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
being operated in a standard public meeting fashion for presentation and broadcast.
However, it was also discovered that some improvements need to be made in certain
areas that are not either being operated in a standard fashion or there are limitations
associated with specific equipment or systems.
i Currently there is a Blackmagic Design ATEM production switcher and not a
presentation switcher that would serve the council chamber. The ATEM switcher
should be utilized as the production switcher that only feeds what the city wants
to distribute either via broadcast on the local cable channel or through a stream
that can be seen on YouTube or from the City’s website. The ATEM switcher
should only be utilized to produce the meeting content for people to view at
home. Currently this is only the switcher and the program feed that is being seen
at home is also being seen inside the council chamber. For example, if the
ATEM operator selects a camera as a source that is being seen by the viewers at
home and inside the council chamber. In typical city council video and
operations, there is a separate presentation switcher that switches what is only to
be displayed inside the council chamber. This content is related to what needs to
be showcased inside of the council chamber and more specifically to be seen by
the participants in the meeting inside the chamber. This content is typically a
source as well on the production switcher so that it can be viewed by the people
at home. Typically, the camera shots are not shown inside of the council
chamber during a meeting, unless it is for very specific circumstance or event.
This is not a typical operation because the broadcast/stream feed is typically
different then what is shown inside the chamber because it needs to include the
camera feeds whereas the people in the chamber do not need to see the camera
feeds because they are watching live what is going on in the chamber.
ii The second item that should be addressed is there is not enough audio controls
and mixing capability between the council chamber audio system, Zoom PC, and
broadcast/streamed production feed. The existing audio system includes a
Shure audio mixer. This mixer has limited controls and to address the lack of
audio controls the city should consider looking at a Digital Signal Processor. This
would help with feedback, speech intelligibility, and the ability for remote
participants to better hear and be understood.
iii The last item that should be addressed is that the console with the racks needs
to be cleaned up for both operational, maintenance troubleshooting, and
engineering reasons. The equipment installed in the racks and on the desktop
require technical furniture. Technical furniture is purpose built to provide the
following:
1. Ergonomic layout so that the equipment that needs to be touched and
controlled can be done in an ergonomic and efficient manner that allows
for easy operation.
2. Cable management. The existing racks do not utilize any cable
management which makes troubleshooting difficult. There is no strain
relief on the cables so that the cables can be easily damaged and
disconnected.
Page 2 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
3.Accessories to mount the equipment in a clean fashion whether it is the
use of monitor arms to move the monitor off of the desktop, shelves for
equipment that are not rack mountable or lacing bars that help with the
cable management.
4.Ergonomic comfort for the operator. Council meetings are hours long and
the control room operator should be comfortable operating the systems.
g.Triton Technology Solutions is not a subsidiary of a parent company.
Triton is a licensed Low Voltage Contractor in the State of California, License # 951869 with an
expiration date of September 30, 2022.
Triton Technology Solutions is well qualified for this project as we have designed, installed,
and supported many similar systems that the City of La Quinta currently has. Triton provides
full Systems Integration and equipment sales, with services including, but not limited to,
consulting, design (system documentation), installation, proof of performance, and system
engineering support. Triton is your one stop solutions provider. We feel our comprehensive
services will fully address your project’s needs based on our experience designing similar
systems.
Thank you for the consideration of our proposal. Please do not hesitate to contact me if you
have any questions or concerns.
This proposal is valid for 90 days and any individual who would perform work for the city is free
of any conflict of interest.
Sincerely,
Kristen Tetherton
President
Page 3 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
KEY PERSONNEL BIOGRAPHIES
Triton’s Key Personnel is as follows:
Key Personnel Contact Information:
Kristen Tetherton Email Kristen@TritonTechnologySolutions.com Phone (949) 388-3919
Gus Allmann Email Gus@TritonTechnologySolutions.com Phone (619) 990-2409
Brian Rose Email Brian@TritonTechnologySolutions.com Phone (760) 285-7759
Following are brief biographies of the Triton team which highlight their skills, experience, and
quality certifications.
Kristen Tetherton is one of the original founders of Triton Technology Solutions, Inc. and is
the President of the company. Kristen began her career in the television broadcast,
production, and audio-visual industry in 1991 after graduating San Diego State University with
a Bachelor of Arts degree in mathematics. Kristen fell into this industry and became
successful through hard work, attention to detail, and an aptitude to understand. She learned
the equipment, technology, operations, and workflows of the television broadcast, production,
and audio-visual industry. She had the support of several strong mentors along the way.
Kristen’s career in this industry has spanned 31 years. She worked for Ikegami Electronics,
Shoreline Video, Burst Communications and TV Magic. She started as a Sales Administrator,
then her position grew into Sales, VP of Sales, VP of Strategic Sales and now President of
Triton. With these positions she has managed projects through the entire process including
pre-sales, closing the sale; coordination of the design between the client and engineer;
facilitation of the ordering, purchasing, receiving and delivery of equipment to the project site;
managing the technical team through installation, system testing and system overview; and
close-out of the project. Kristen learned effective processes, techniques, and tools for
managing complex projects from both the financial, strategic, and tactical aspects.
As VP of Sales, Kristen managed the sales staff on a day-to-day basis, and continued to sell
system integration services. As VP of Strategic Sales, Kristen focused on business
development, sales and identifying other system integration opportunities outside of the
standard broadcast, production, and audio-visual markets.
In 2010 Kristen decided to form her own company. Kristen, with partners Gus Allmann and Pat
Thompson, formed Triton. Pat Thompson left the company in 2015 to be a stay-at-home dad.
Gus Allmann and Brian Rose are Kristen’s current partners.
As the President of Triton, Kristen provides strategic leadership for the company and
employees. She works with her team to establish long-range goals, strategies, plans and
policies. She continues to work directly with clients through the sales process, project
management, design, and implementation of the system. Kristen surrounds herself with an
effective and competent team and continues to be part of the sale process, which she
thoroughly enjoys.
Page 4 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
Kristen thrives on interesting and challenging projects. One of her most challenging projects
was the installation and mounting of a 4.5M satellite dish on the top of a six-story building in
downtown Los Angeles. This was challenging not because of the technology but the
coordination it took with many entities; City of Los Angeles departments (Police, Permit, Traffic
Control), crane, contractors, building owner, and freight carrier. One of the most interesting
projects was a feasibility study and subsequent implementation of a tapeless video recording
system for JAXA (the Japanese space agency) that was installed on the International Space
Station.
Kristen enjoys working in this industry and has continued to learn and grow throughout her
career BECAUSE TECHNOLOGY NEVER ENDS.
Gus Allmann has been closely involved in every aspect of television and related technologies
since 1970. He has held many technical, operational and management positions within the
industry from technician to Executive Vice President of Engineering, to presently Chief
Technology Officer. He has operational experience as a camera operator, recording engineer,
producer, director, and Vice President of Operations. His management expertise has been
honed to a fine skill by leading diverse teams of varying skill level to obtain outstanding results
in media services management, project, and program management. Gus’s background gives
him extensive and unique insight into all aspects of the television and media industry.
Gus’s background includes 19 years with the federal government providing technical support
and management of media services for 8 sites around the world. He has also technical,
general and sales management of several southern California video integrators and
dealerships. Gus has the business, management, and engineering expertise to provide a
comprehensive understanding of any system requirements to meet a wide range of customer
expectations.
In 1999, Gus founded system integrator TV Magic with Steve Rosen. Gus headed TV Magic’s
engineering efforts creating standards for design documentation, installation procedures and
all project processes. Under Gus’s direction in a few short years, TV Magic grew to be an
industry leader in broadcast systems design and integration completing many high-profile
projects and winning many industry kudos and awards. As Vice President of Engineering, Gus
was responsible for the corporate level engineering standards, practices, and training for
engineering personnel at offices in San Diego, Burbank, and New York/New Jersey. He
provided critical design review of all engineers within the company including contract engineers
and was the Responsible Managing Official (RMO) for the California Contractors C-7 license.
While Gus supervised all engineering aspects of TV Magic projects, he maintained personal
involvement as design engineer in several high-profile projects. Gus’s design for Trinity
Broadcasting Network’s affiliate automated master control systems (160 channels across 32
affiliates) earned a prestigious Broadcast Engineering Magazine Excellence Award in 2007.
Gus also completed the design and supervised integration of a state-of-the-art all digital
tapeless news facility for the FOX Network affiliate in San Diego.
Page 5 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
Gus brings a very high level of knowledge, experience, and confidence in television related
technologies to all of his projects. He has the foresight to “future proof” designs and to make
cost effective use of available technology. Capable of “pushing the envelope,” he ensures that
technology is properly applied with the ergonomics of systems design and workflow patterns
paramount to each project, ensuring that technical excellence does not outweigh human
factors.
Gus maintains his technical expertise through direct contact with manufacturers, training
programs, customers, and professional organizations such as the Society of Broadcast
Engineers (SBE) and the Society of Motion Picture and Television Engineers (SMPTE), the
National Systems Contractors Association (NSCA), and others. He has published articles on
facility design in Broadcast Engineering and co-authored other articles for various TV
Technology publications.
Brian Rose has been in broadcast operations and engineering for more than twenty years. He
began his broadcasting career at a three-station radio group in Susanville, CA. Upon moving to
Las Vegas, NV, he worked as a broadcast engineer for KNUU and KRLV.
Shortly after moving to Las Vegas, he was hired as MIS Manager for the Talk America Radio
Networks and promoted to Director of Engineering. After Talk America was purchased by the
IDT Corporation, Brian supervised moving the nationally syndicated network to Newark, NJ,
including the transfer of programming and operations. In addition, Mr. Rose designed and
managed the construction of a new digital studio complex. This state-of-the art facility was
featured in multiple industry leading trade publications including Radio World and BE Radio.
Brian has also written reviews and articles on various types of broadcast equipment and
systems, which have been published in trade publications such as Radio Magazine, Radio
World, and TV Technology.
While at IDT Corporation, Brian served as Vice President of Engineering & Operations for
WMET in Washington DC (another network purchased by IDT). He supervised a 50-Kilowatt
power upgrade at a transmitter site, designed and managed the construction of a new 8500 sq.
ft digital studio complex containing two production rooms, a master control studio, talk studio,
and a newsroom for the WMET network.
Brian relocated back to his home-state of California in the early 2000’s, where he began
working at TV Magic as a Project Engineer. He was involved in various projects including
worship center A/V and TV production, city council chambers A/V and TV production,
community center A/V projects, and more.
He supervised the offsite and onsite work for HD upgrades at both the Saddleback Church in
Lake Forest, CA and for Word of Life Christian Center in Las Vegas, NV. He served as Project
Engineer for the David H. Koch Theater at Lincoln Center in New York City, designing, and
Page 6 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
supervising the installation of the broadcast center, in-house IPTV system and Media Asset
Management systems.
Brian joined Triton Technology Solutions, Inc. in 2011 as a Project Engineer. He currently
serves as the VP of Engineering. Brian recently led the design teams on the City Council
Chambers upgrades projects for the cities of Costa Mesa, Palm Springs, Irvine as well as new
broadcast video and radio production facilities for Saddleback College.
Certifications include: AVIXA CTS, Extron AV Associate, Biamp Be2, Crestron DMC-E-4K,
Chief Certified Partner, Audinate DANTE II.
Additional training includes manufacturer training from Solid State Logic, AMX, Crestron,
Evertz, Ross Video, Premier Mounts, and others.
Page 7 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
REFERENCES OF CALIFORNIA GOVERNMENT AGENCIES
Triton has performed various services to the following clients including design and project
oversight services or design and installation services. Triton also currently has service and
support contracts with these clients.
CITY OF COSTA MESA – The City of Costa Mesa contracted with Triton to provide the design
and project oversight of their production, master control, and audio-visual systems that serve
their Council Chamber, their Community Room, and Conference Room 1-A. This project
included tenant improvement in these spaces that moved the city council meetings to another
city facility. The City also contracted with Triton to design and build a flypack (mobile/portable
video production) system to be used for the remote meetings and other productions. Their
system was designed in multiple cases as they would be transported often. Their system was
mostly video as they had an existing portable audio system, we integrated the video system
with. Their system included two Pan/Tilt/Zoom (PTZ) Cameras, Production Switcher with
integrated PTZ Controller, Streaming, Monitoring, Recording, Universal Scaler, Network,
Custom Broadcast Service Panel for Interconnections, and two Custom Cases. Triton
currently has a service and maintenance contract with the City to serve all of the above
systems.
CONTACT INFORMATION:
Dane Bora, Public Affairs Manager
PH: 714-754-5098
Email: DANE.BORA@costamesaca.gov,
Address: 77 Fair Dr., Costa Mesa, CA 92626
TRITON DESIGN ENGINER: Brian Rose
TRITON PROJECT MANAGER: Kristen Tetherton
PROJECT DATES: Currently under contract
CITY OF IRVINE - Triton has been contracted for multiple projects for the City of Irvine
including the Design and Project Oversight of their Production, Master Control and Audio-
Visual Systems that serve the Council Chamber. We are currently under contract to provide
their service and maintenance for both the City Council systems but also additional facilities
including the Great Park.
CONTAT INFORMATION:
Tom Macduff, Media Services Coordinator
PH: (949) 724-6216
Email: tmacduff@ci.irvine.ca.us
Address: One Civic Center Plaza Irvine, CA 92623
TRITON DESIGN ENGINER: Brian Rose
TRITON PROJECT MANAGER: Kristen Tetherton
PROJECT DATES: Currently under contract
Page 8 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
CITY OF SANTA BARBARA -Triton has been under contract with the City of Santa Barbara
for multiple projects since 2014 and is currently under contract to provide design and project
oversight of their audio and control systems that serve the Council Chamber and the Gebhard
Room. Triton currently has a service and maintenance contract for the Council Chamber,
Control Room and Gebhard Room.
CONTAT INFORMATION:
Tony Ruggieri, Production Supervisor
PH: (805)564-5311
Email: truggieri@ci.santa-barbara.ca.us
Address: 735 Anacapa St. Santa Barbara, CA 93101
TRITON DESIGN ENGINEERS: Brian Rose and Gus Allmann
TRITON PROJECT MANAGER: Kristen Tetherton
PROJECT DATES: Currently under contract
COUNTY OF SANTA BARBARA – Triton just completed a design and build project for the
County of Santa Barbara that integrated Zoom, VOIP, and SAP (Secondary Audio Program)
capabilities into their production and broadcast systems but also the sound reinforcement
system that serves the BOS Hearing Room and Planning Commission Rooms. Since this
project, Triton is currently under contract to provide the design and project oversight of their
Production, Master Control and Audio-Visual Systems that serve both Santa Barbara and
Santa Maria’s Hearing Rooms. Triton is currently under contract with the County to provide
Service and Support to both Santa Barbara and Santa Maria’s production, broadcast, and
audio-visual systems.
CONTAT INFORMATION:
Silvio Motta, SBTV CH 20 Station Manager
PH: (805)568-3424
Email: motta@co.santa-barbara.ca.us
Address: 105 E. Anapamu St. Santa Barbara, CA 93105
TRITON DESIGN ENGINER: Brian Rose and Gus Allmann
TRITON PROJECT MANAGER: Kristen Tetherton
PROJECT DATES: Currently under contract
Page 9 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
COMPLETE PRICING LIST (OR FEE SCHEDULE)
PRICING
The cost for this agreement is $13,625.00. This includes $1,000.00 allocated to be used for
outside repair fees, materials/equipment, or freight fees. Outside repair fees would include
bench work or repair services a manufacturer charges if equipment requires repair. Materials
include cables, connectors, and other consumables that may be required as well as any low-
cost equipment that may be required. Freight fees would be charged at Triton’s cost to ship
any equipment that required repair by a manufacturer. The outside repair fees,
material/equipment or freight frees would only be billed if required. Any outside repair
fees would need to be approved by City staff prior to the repair occurring.
Triton Technology will contract with the City of La Quinta to provide support services for a
period of one year from the date of contract or purchase order. Any future upgrades to these
systems performed by Triton or backed with system documentation will be supported during
the term of the contract.
SUPPORT SERVICES
The support services will include:
B Upon execution of the contract, Triton will provide an engineer and installer to come
onsite for two days to provide the following tasks:
Evaluate the existing systems for performance and correct operation. Identify
any deficiencies that make the system unstable.
Confirm the accuracy of the existing system drawings.
Confirm the Crestron code provided by the city is uncompiled and can be
modified.
Inventory the equipment
Correct any deficiencies in connections including re-termination if possible.
If time allows potentially hand draw how the equipment in the racks is wired
and add temp or non-permanent labels to the cabling.
At the conclusion of the two days onsite the engineer will provide a report that
will report their evaluation of the system including any deficiencies found and
any recommendations for corrections. This will include the items addressed
in Proof of Theory of Operations, item “f” of the Cover Letter and
recommendations to address these items.
B Triton will provide one engineer to come on site four additional times in a year. The
engineer will be onsite up to an eight-hour service day.
B The service appointment will be scheduled 30 days prior to the service. We will try
to accommodate scheduling this service sooner for an emergency or special event.
Page 10 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
B Triton may perform the following tasks as time allows and in coordination with the
City’s coordinated prioritization which would be agreed upon prior to visit. Not all
these items apply to all systems.
Cleaning equipment of dust including vacuuming of filters and equipment.
Confirm all video and audio levels are set properly and adjust as necessary.
Make any repairs or settings changes to the system that the client has notified
Triton of prior to visit. Equipment requiring repair will follow procedures listed
below.
Verify equipment software and firmware are up to date if needed including
Engineering PC and other PC-based systems. Note that any changes to
software or firmware are performed on an “as needed” basis in coordination
with City staff and manufacturer.
Check audio system components related to the DSP.
Check input/output functionality at I/O or BSP panels
Test and calibrate mixer levels and work with client to adjust presets if
needed
Overall system training which may not include specific equipment training.
Install new equipment at the visit if coordinated in advance of the visit. (This
may require a design, other equipment, specialized installation materials or
new cables pulled that may not be possible without prior coordination).
B Provide written report of services performed including any recommendations or items
that need to be addressed in the form of a report provided with one week of site visit.
B Once notified of a condition or issue or an issue is observed onsite, Triton will
provide phone and/or email technical support within 4 hours of the initial notification.
This assumes initial notification would be within normal business hours not including
weekends or holidays and the response would be within normal business hours as
well. Once the problem has been identified Triton will help the client through the
phone, remote login, or email to find a work around if possible. If no work around is
possible, then Triton will schedule an appointment to come onsite at the first
available opportunity.
B Unlimited phone, offsite remote access support, text and/or email support during
normal business hours, M-F 8am – 5pm excluding weekends and holidays for
system technical problems.
B This contract includes offsite time for research of any potential solutions, working
with the device manufacturer’s tech support on behalf of the City and in coordination
with City Staff if needed, or coordination of RMA’s.
B Offsite remote access via Internet is included in this agreement if the city allows
access to Triton’s personnel. See Triton’s “Triton’s Data and Network Security
Liability Disclosure” for more information. All remote access systems to be provided
by City of La Quinta and access must be approved for each instance.
Page 11 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
B Consumables such as cables, connectors, solder, rack screws, or other
consumables used or required during a service and or repair will be provided by
Triton. Triton will however bill these items separately. In most cases this cost is
minimal ($250 or less) per service call. However, if a need arises requiring a
substantial use of materials for a service call, Triton will identify these costs and will
get approval from the City’s designated staff prior to the service call.
B Any changes made to the system, during a regular scheduled maintenance
appointment, that requires the existing documentation to be updated, Triton will
update the documentation and provide both AutoCAD and pdf files to the city. This
assumes the city already has electronic files of their documentation in AutoCAD. If
electronic files do not exist, they cannot be updated.
For any equipment that requires offsite repair by either the manufacturer or an authorized
repair facility, Triton will provide the following service:
B Triton will work directly with the manufacturer through the troubleshooting and return
authorization process.
B Once Triton receives a proposal for the service work (sometimes this information
can be given prior to the manufacturer receiving the product and other times they
need to physically evaluate the unit) we will provide a proposal to the city. The
repair would not be completed until the City Staff approves the repair cost.
B Triton will uninstall the equipment during the planned service visit. Triton will
package it and ship it using ground freight except under the following conditions:
expedited shipment, packaging for oversized items, palletized equipment, or items
required to go by truck. These exceptions will be invoiced directly to the City at
Triton’s cost.
B Once the item is repaired and sent back, either the city’s own staff can reinstall it or
Triton. If Triton reinstalls it, the city can elect to use one of the four annual service
days they have available, or Triton will invoice this at the hourly service rates.
B Triton will try in good faith try to acquire loaner equipment from the manufacturer
while the city’s equipment is in for repair. If none is available the city has the option
to rent equipment, which is not included in this contract.
Page 12 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
FEE SCHEDULE
For services outside of the standard agreement the following rates will apply and are billable to
the city.
EMPLOYEE OFF SITE
HOURLY RATE
ON SITE
DAILY RATE
Design Engineer $125.00 $1,900.00
Project Engineer $100.00 $1,700.00
Project Manager $125.00 $1,900.00
Software Programmer $150.00 $2,000.00
Install Supervisor (Prevailing
wage rate) $110.00 $1,700.00
Installer (Prevailing wage
rate) $95.00 $1,500.00
General Administration $60.00 N/A
These rates will be invoiced as follows:
B Any service outside of the Standard Agreement will need City approval prior to the
service being completed.
B All hourly services will be billed in 30-minute blocks as incurred.
B All daily rates represent an 8-hour workday.
B Any services performed outside of the standard agreement will be invoiced with
payment due in Net 30 days.
ASSUMPTIONS AND EXCLUSIONS:
B Rental fees for lifts or other specialty equipment to gain access to, or test equipment
is not included and would be billed to the city.
B Triton will require unrestricted access to equipment and/or area(s) during normal
business hours on scheduled visits.
B Equipment and/or system failure(s) due to or caused by fire, abuse, unconditioned
or fluctuating electrical power, misuse, negligence, natural or environmental causes
(such as tornados, earthquake, lightning, corrosion, flood or other acts of God or other
causes beyond our control) or equipment not part of the mentioned systems is not
covered in this agreement.
Page 13 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
B It is the City’s responsibility to warrant the security of all information provided for
data and or network security provided during this agreement. For more information,
Triton’s Data and Network Security Liability Disclosure is available upon request.
B This agreement includes one engineer to be onsite. If additional staff is required
during an onsite visit, they will be billed at the onsite hourly rates noted above or one of
the remaining days can be used to cover their cost.
B Triton warrants the consumables needed for a repair to be free from defects for a
minimum period of one (1) year from the date of the service call. Consumables are
cables, connectors, solder, rack screws, or other consumables used or required during
a service and or repair that is provided by Triton. The labor performed during an onsite
visit is warranted for 90 days. Parts like lamps, fuses and batteries or other equipment
parts are warranted under their standard manufacturer warranty.
B This agreement does not include any benchwork services. Benchwork services will
be provided by the equipment manufacturer, but Triton will coordinate the repair if
required.
B The proposal pricing is good for 90 days.
B Liquidated damages are excluded from these services
B There are no bonding requirements for these services therefore pricing for a bid,
performance or payment bond are not included in the pricing.
B Triton does not perform any high voltage electrical work requiring a C10 license
including installation of new conduit pathways.
B All permits to be provided by the city.
B Any design work requiring and Electrical, Mechanical, Civil, or Acoustical Engineer
is not included in this scope of services.
PAYMENT TERMS
The total cost for this agreement is $13,625 with the price and payment terms as follows:
B $1,000.00 allocated to be used for outside repair fees, materials, equipment, or
freight fees. Sales tax is applicable to some of these items and will also need to be
included in this amount. This amount or a portion thereof will only be invoiced at time it
is used with payment due in Net 30 days.
B $12,625.00 for the services specified in this agreement. This fee will be billed as:
$2,000 to be invoiced at time of contract with payment due in net 30 days.
$3,625 to be invoiced at completion of two days onsite and delivery of report
with payment due in net 30 days.
Page 14 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
$2,333 to be invoiced 90 days after contract date with payment due in net 30
days.
$2,333 to be invoiced 180 days after contract date with payment due in net 30
days.
$2,334 to be invoiced 270 days after contract date with payment due in net 30
days.
LIST COMPLIMENTARY SERVICES
Complimentary services Triton provides is as follows:
B Design and Project Oversight. Triton provides these services to government clients
for when the project needs to go out to bid. This includes a detail design and written
technical bid specifications for the systems designed. Project Oversight includes
attending the Job Walk, answering questions and helping the client answers any
questions that come up. Project Oversight also includes answering any RFI’s or RFQ’s
the contractor may ask during the installation or commissioning process. Triton
provides oversight of the project as the Contractor builds the system this includes
confirming they are meeting the bid specifications, creating a punch list for items that
need to be fixed or resolved before the client signs off on the project.
B Design. Triton provides this service when the client wants to design the system
and install it.
B Installation and Commissioning. Triton provides the installation and commissioning
services for systems they have designed. Training is included.
All of these services are available per the fee schedule above it the client wants to contract
these additional services as Time and Materials. Triton can also quote firm fix pricing for these
services as well and that pricing will vary based on the scope of work.
Page 15 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
STAFFING AND PROJECT ORGANIZATION
Triton’s Organization is managed by the following:
B Kristen Tetherton, President – Kristen would be the main point of contact for
contract, overall administration, and any future projects.
B Gus Allmann, Chief Technology Officer – Gus would be the secondary technical
contact for any reason. For any projects Gus is responsible for he manages the
engineering and installation crew assigned to the project.
B Brian Rose, VP of Engineering – Brian would be the main point of contact for all
technical or service-related issues. He typically handles all government clients and
appoints other engineers, programmer, or installer on a case-by-case basis
depending on the issue. He is responsible for the overall evaluation of the issue
and can very quickly determine the right person to address the issue. For any
projects Brian is responsible for he manages the engineering and installation crew
assigned to the project.
B Tammy Thompson, Office Manager – Tammy is the main point for contact for
accounting and or equipment purchases/returns/RMA’s or other general operational
or administrative tasks.
SUBCONTRACTING SERVICES
Triton uses a very select few sub-contractors to provide services. We only use a select few
because we are happy with the quality of service that they provide, and they have skills we
may not, or we don’t use often enough to be efficient or proficient. We have been using the
same sub-contractors for ten years. We use our sub-contractors on a case-by-case basis. The
sub-contractors we use provide programming for specialized control and audio software,
installation crews for when we need to scale up for an installation, and potentially other
engineers depending on the project and their skillset. For this project we anticipate that
Triton’s staff will be utilized the majority of time.
Page 16 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
AUDIO/VIDEO MAINTENANCE AND SUPPORT SERVICES
Triton Technology Solutions, Inc 32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
949.388.3919 Office * 866.275.9175 Fax * www.TritonTechnologySolutions.com
DISCLOSURES
Per the RFP Triton has not had any “alleged significant prior or ongoing agreement failure, any
civil or criminal litigation or investigation pending, which involved Triton or in which Triton has
been judged guilty or liable within the last (5) years.” Triton does not currently, or ever had any
negative history with a client, vendor, employee, or other entity.
ATTACHMENTS
Following this page, please see Attachment 2 Insurance Requirements Acknowledgement,
Attachment 3 Non-Collusion Affidavit Form, and Attachment 4 Acknowledgement of Receipt of
Addenda.
Page 17 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
ATTACHMENT 2
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
Must be executed by proposer and submitted with the proposal
I, ________________________________________ (name) hereby acknowledge and
confirm that __________________________________ (name of company) has reviewed
the City’s indemnification and minimum insurance requirements as listed in Exhibits “E”
and “F” of the City’s Agreement for Contract Services (Attachment 1); and declare that
insurance certificates and endorsements verifying compliance will be provided if an
agreement is awarded.
I am _________________________________ of ______________________________,
(Title) (Company)
Yes Commercial General Liability (at least as broad as ISO CG 0001)
$1,000,000 (per occurrence); $2,000,000 (general aggregate)
Must include the following endorsements:
Yes General Liability Additional Insured
Yes General Liability Primary and Noncontributory
Yes Commercial Auto Liability (at least as broad as ISO CA 0001)
$1,000,000 (per accident)
N/A Personal Auto Declaration Page if applicable
N/A Errors and Omissions Liability $1,000,000 (per claim and aggregate)
Yes Worker’s Compensation (per statutory requirements)
Must include the following endorsements:
Yes Worker’s Compensation Waiver of Subrogation
N/A Worker’s Compensation Declaration of Sole Proprietor if applicable
Kristen Tetherton
Triton Technology Solutions, Inc
President Triton Technology Solutions, Inc
Page 18 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
ATTACHMENT 3
NON-COLLUSION AFFIDAVIT FORM
Must be executed by proposer and submitted with the proposal
I, ________________________________________ (name) hereby declare as follows:
I am _________________________________ of ______________________________,
(Title) (Company)
the party making the foregoing proposal, that the proposal is not made in the interest of,
or on behalf of, any undisclosed person, partnership, company, association, organization,
or corporation; that the proposal is genuine and not collusive or sham; that the proposer
has not directly or indirectly induced or solicited any other proposer to put in a false or
sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed
with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain
from proposing; that the proposer has not in any manner, directly or indirectly, sought by
agreement, communication, or conference with anyone to fix the proposal price of the
proposer or any other proposer, or to fix any overhead, profit, or cost element of the
proposal price, or of that of any other proposer, or to secure any advantage against the
public body awarding the agreement of anyone interested in the proposed agreement;
that all statements contained in the proposal are true; and, further, that the proposer has
not, directly or indirectly, submitted his or her proposal price or any breakdown thereof,
or the contents thereof, or divulged information or data relative hereto, or paid, and will
not pay, any fee to any corporation, partnership, company, association, organization,
proposal depository, or to any member or agent thereof to effectuate a collusive or sham
proposal.
I declare under penalty of perjury under the laws of the State of California that the
foregoing is true and correct.
Proposer Signature: __________________________________________________
Proposer Name: __________________________________________________
Proposer Title: __________________________________________________
Company Name: __________________________________________________
Address: __________________________________________________
Kristen Tetherton
President Triton Technology Solutions, Inc
Kristen Tetherton
President
Triton Technology Solutions, Inc
32234 Paseo Adelanto Suite E-1 San Juan Capistrano, CA 92675
Page 19 of 20City of La Quinta Maint & Support Prpsl_R0.pdf
ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal;
If no addenda has been issued, mark “N/A” under Addendum No. indicating
Not Applicable and sign
ADDENDUM NO. SIGNATURE INDICATING RECEIPT
N/A
Page 20 of 20City of La Quinta Maint & Support Prpsl_R0.pdf