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2021 Veritas Acquired Hubstor - Transition Notification & Acct Cert 1119607VERITAS GENUINE V€ R 1 T A S CERTIFICATE Ship To: CITY OF LA QUINTA 78495 CALLE TAMPICO LA QUINTA,CA,92253,US VEMS Account: 56328197 Issue Date: Agreement # Customer Reference: Disti/Cust PO: Reseller PO: End User PO: Customer: CITY OF LA QUINTA 78495 CALLE TAMPICO LA QUINTA,CA,92253,US VEMS Account: 56328197 Page: 1 of 7 Sales Order #: 100107457 28 -APR -2021 CLD 100280.01 HUB 1819-0074 Entitlement Owner (VEMS Account) CITY OF LA QUINTA ID:56328197 Entitlement ID A3514450773 Product Name/Description 31159-M4217 - HUBSTOR LICENSE + ESSENTIAL MAINTENANCE BUNDLE INITIAL 60M0 CORPORATE 31158-M1 - HUBSTOR LICENSE CORPORATE 31158-M1-28 - ESSENTIAL 60 MONTHS INITIAL FOR HUBSTOR LICENSE CORPORATE Quantity 1 1 Support ID 4682-9410-5311 Item Instance Number 4192031 Maintenance/Subscription Start Date 28 -APR -2021 End Date 27 -APR -2026 Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. VERITAST Page: 2 of 7 Sales Order #: 100107457 ** Indicates a Replacement Entitlement. For ease of managing your support renewal, please retain this certificate which holds valuable reference information for you renewal transaction. Learn more about Veritas products and services please access https://www.veritas.com For assistance related to your product, please access http://support.veritas.com. If you have purchased support for your products from an authorized Veritas support provider, please contact that support provider directly for any technical support inquiries. Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. VERITAST Legacy HubStor Certificate Page: 3 of 7 Sales Order #: 100107457 This certificate document ("Certificate") is being sent to you as part of the integration of the HubStor product line ("Service") into the Veritas portfolio. The terms "you" or " your" refer to the Service recipient/contract owner named on the face of this Certificate, the term "HubStor" refers to HubStor Inc., an affiliate of Veritas, and the term " Veritas" refers to Veritas Technologies LLC and/or its subsidiaries. The intent of this certificate is to integrate your Service contract into Veritas' systems, and to provide you with the appropriate entitlements in those systems to continue receiving Service and support on that Service. Please be aware that as part of this integration some terms and conditions will be generated in this Certificate. Please disregard these additional terms and conditions, as Veritas will continue to provide the Service to you based on the executed agreement you already have for the Service. March 2021 CORPORATE This document, including any attachments, referenced terms, and the information provided on this document (collectively, this "Certificate") is a legal agreement between the named end user receiving this Certificate (the "Customer"), and Veritas Technologies LLC and/or its subsidiaries ("Veritas"). This Certificate applies to Customer's use of the products and/or services identified in this Certificate (either on the front of this Certificate or in the entitlement details page of your account within the Veritas Licensing Portal), without regard to Customer's method of purchase. For software products, this Certificate amends the Veritas end user license agreement including the product use rights supplement incorporated by reference (also known as the "EULA") between Customer and Veritas for the applicable Veritas software product(s) purchased (the "Software"). For the hardware associated with Veritas appliance hardware/software product(s) (collectively, the "Appliance"), this Certificate supplements the hardware warranty agreement included in the shipping materials for the Appliance. For service -based offerings including consulting, education, managed services and/or hosted or cloud -based services (collectively, "Services"), this Certificate supplements the applicable services terms preceding or following these terms and delivered or referenced elsewhere in this Certificate ("Services Terms"). IF CUSTOMER DOES NOT AGREE TO THESE TERMS, THEN VERITAS, AS THE OWNER OF THE SOFTWARE, APPLIANCE, AND/OR SERVICES, IS UNWILLING TO LICENSE THE SOFTWARE OR PROVIDE THE APPLIANCE OR SERVICES TO CUSTOMER. CUSTOMER'S USE OF THE SOFTWARE OR RECEIPT OF THE APPLIANCE OR SERVICES INDICATES CUSTOMER'S AGREEMENT TO THESE TERMS. 1. PERMISSION TO USE — SOFTWARE AND SERVICES. Veritas grants to Customer (a) the right to use the acquired Services in the scope, quantities and during the applicable Service timeframes purchased and as set forth in the Services Terms, and (b) a nonexclusive, nontransferable license to make copies of the Software in object code form only and use the acquired quantity of each title of the Software and the related user documentation purchased, under the terms and conditions of the EULA, both (c) solely for Customer's own internal business purposes, within the country in which the Customer is located as indicated by the Customer's address set forth on the face of this Certificate (except as otherwise authorized by Veritas or required by law). Customer may allow consultant(s) or outsourcer(s) to use or access Customer's Software Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. VERITAST Page: 4 of 7 Sales Order #: 100107457 and/or Services to deliver dedicated services to Customer, so long as such use is consistent with Customer's own permitted scope of use, and is compliant with these terms. 2. MAINTENANCE/SUPPORT. All Veritas maintenance/support offerings will be as described in the applicable support certificate, and delivered in accordance with Veritas's then -current standard policies and terms. Veritas reserves the right to require the purchase of minimum Veritas -designated levels of maintenance/support with the purchase of certain Veritas product offerings and/or purchases under certain buying programs. 3. AUTORENEWAL BENEFIT. Subscriptions of certain hosted or cloud -based services include an autorenewal benefit if and as identified in the Services Terms. Subscriptions of Veritas Software purchased on an online marketplace may include an autorenewal benefit. Such software subscriptions, which include maintenance/support, will automatically renew on a monthly or annual basis, equal in duration to the initial period purchased, when the then -current term expires (" Autorenewal"). Customer or its reseller may cancel Autorenewal by providing written notice at least thirty (30) days before the beginning of the next Autorenewal date (i) via the applicable online marketplace and (ii) by email to returnsandcancellations@veritas.com. A timely cancellation takes effect upon the expiration of the then -current term. Unless otherwise agreed to by the parties, Veritas reserves the right to automatically invoice for each Autorenewal term and to charge the then -current list price at the time of the renewal. This Autorenewal benefit does not apply to Customers who cannot agree to Autorenewal under local law or governmental procurement regulation. 4. RESOLD SOFTWARE, APPLIANCES AND/OR SERVICES. Veritas offers certain third party products and/or services on a resold basis, such as, separately licensed third party support for software, third -party service -based solutions, and/or third party technical assistance for a service -based solution (each, a "Third Party Resold Solution" ). If this Certificate acts as a confirmation of the purchase of any such Third Party Resold Solution, the third party supplier's end user license agreement, services terms and/or services descriptions delivered or referenced as part of this Certificate, shall apply to such purchase. Veritas agreement terms shall not apply to the Third Party Resold Solution, even if such Veritas agreement terms are referenced in Customer's order or processing of such order. 5. LISTING. Veritas may refer to Customer as a user of Veritas products or services, as applicable, in customer lists, sales presentations and marketing activities. 6. ENTIRE AGREEMENT. This Certificate, any applicable Appliance or Services Terms, the Veritas EULA, the ordering terms of a Veritas quote, and any contract signed between the parties under which Customer's order is placed, as identified by the Veritas Agreement Number indicated on this Certificate (collectively, this "Agreement") constitute the entire agreement between Veritas and Customer regarding the subject matter of this Certificate. This Agreement supersedes any and all written or oral agreements with respect to such subject matter. October 2020. Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. VERITAST Veritas Support Certificate Page: 5 of 7 Sales Order #: 100107457 This document (the "Certificate") is a legal agreement between the end user (the "Customer") and Veritas Technologies LLC and/or its subsidiaries ("Veritas"). This Certificate and the rights granted herein are only effective as to end users who have a valid license pursuant to a Veritas license agreement (the "License Agreement") for the underlying Veritas software product(s) (the "Software") for which the support offering ("Support") will be provided. This Certificate applies to the Software identified on the front of this Certificate. Capitalized terms are defined in this Certificate, the License Agreement or the Technical Support Policy. If this Certificate applies to a consolidated order where there are multiple entitlement owners listed on the front of the Certificate, then the end user entity receiving this Certificate must provide this Certificate, including these Support terms, to each of the entitlement owners listed on the front of the Certificate. IF CUSTOMER DOES NOT AGREE TO THESE TERMS, THEN VERITAS IS UNABLE TO PROVIDE SUPPORT TO CUSTOMER. RECEIPT OF SUPPORT INDICATES CUSTOMERS AGREEMENT TO THESE TERMS. Support Offerings. Commencing on the issue date, Veritas will provide Customer with Support within the Veritas region in which the Software is licensed for use as indicated in the License Agreement. Support is provided under these terms and conditions until the end date of the term purchased 1. Essential Support • Access to technical support provided by telephone on a 24x7 basis • Continuous Efforts (available upon request for Severity 1 cases only) • Access to the Veritas technical support website • Delivery of bug fixes and patches • Upgrade Assurance 2. Basic Maintenance • Access to technical support provided by telephone during Regional Business Hours based on the country where the Software is installed • Access to the Veritas technical support website • Delivery of bug fixes and patches • Upgrade Assurance Continuous Efforts: An Essential Support Customer may request that Veritas provide Continuous Efforts to work on a Severity 1 case. "Continuous Efforts" means that Veritas Support personnel will transfer the Customer's case around the globe, from support center to support center, using a follow -the -sun model, providing uninterrupted efforts, 24 hours a day, including weekends and holidays, to address a Severity 1 case. Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. VERITAST Page: 6 of 7 Sales Order #: 100107457 Upgrade Assurance: "Upgrade Assurance" means the right to use upgrades to the Software as they become generally available to Veritas' end user customers. An upgrade is any version of the Software which has been released to the public and which replaces the prior version of the Software. All such upgraded Software is licensed to Customer for use subject to all terms and conditions, including without limitation disclaimers of warranties and limitation of liabilities, of the License Agreement. Nothing in this Certificate shall be construed as separately licensing copies of the Software or increasing the number of copies of Software licensed to Customer. Scope of Support: Customer's technical assistance is limited to error correction resolution of Software used in a Supported Configuration. Support does not include services such as training, installation, migration, implementation and configuration services which Veritas sells under other separate offerings. Please refer to https://www.veritas.com/services for additional information regarding these and other services offered by Veritas. • Technical Support Policy: Support will be provided in accordance with Veritas' Technical Support Policy and other support policies which may be revised and updated by Veritas from time to time without notice to Customer. Please refer to http://go.veritas.com/support-fundamentals for copies of such policies. Under Veritas' Technical Support Policy, Support may be discontinued for certain Software or a particular version of Software prior to the end date of the term purchased. • Geographic Availability: Not all the Support offerings listed above are available in all countries or locations or for all Software. Privacy and Data Protection. Customer recognizes that Veritas will require Customer to supply certain personal data (such as business contact names, business telephone numbers, business e-mail addresses) for Veritas to provide Support and to keep Customer apprised of Support and Software updates. Customer acknowledges that Veritas is a global organization, and such personal data may be accessible on a global basis to enable Veritas to provide Support to Customer. By providing such personal data, Customer consents to Veritas using, transferring and processing this personal data on a global basis for the purposes described above. Where Customer's processing of the personal data provided to Veritas under this Certificate is subject to the General Data Protection Regulation (EU) 2016/679, or other applicable laws that relate to the processing of personal data and privacy that may exist in the European Economic Area and/or Switzerland, Veritas shall process such personal data in accordance with the Data Processing Terms and Conditions at https://www.veritas.com/privacy. All questions and requests on privacy matters may be addressed to Veritas Technologies LLC — Privacy Program Office at Veritas' headquarters location published at veritas.com or by email at privacy@veritas.com. Support Warranty. Veritas warrants, for a period of thirty (30) days from the date of performance of Support under this Certificate, that such Support will be performed in a manner consistent with generally accepted industry standards. For Support not performed as warranted in this provision, and, provided Customer has reported such non-conformance to Veritas within thirty (30) days of performance of such non -conforming Support, Veritas will, at its discretion, either correct any nonconforming Support or refund the relevant fees paid for the nonconforming Support. THIS IS CUSTOMER'S EXCLUSIVE REMEDY AND VERITAS' SOLE LIABILITY REGARDING THE SUPPORT WARRANTY DESCRIBED IN THIS SECTION. DISCLAIMER OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL VERITAS BE LIABLE TO CUSTOMER FOR (i) ANY COSTS OF PROCUREMENT OF SUBSTITUTE OR REPLACEMENT GOODS AND SERVICES, LOSS OF PROFITS, LOSS OF USE, LOSS OF OR CORRUPTION TO DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOSS OF REVENUES, LOSS OF CONTRACTS, LOSS OF GOODWILL, OR ANTICIPATED SAVINGS OR WASTED MANAGEMENT AND STAFF TIME; OR (ii) ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES WHETHER ARISING DIRECTLY OR INDIRECTLY OUT OF THE PROVISION OF SUPPORT, EVEN IF VERITAS, ITS RESELLERS, SUPPLIERS OR ITS AGENTS HAS BEEN TOLD SUCH DAMAGES MIGHT OCCUR. IN NO CASE SHALL VERITAS' Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. VERITAST Page: 7 of 7 Sales Order #: 100107457 LIABILITY EXCEED THE PURCHASE PRICE FOR THE SUPPORT GIVING RISE TO THE CLAIM. NOTHING IN THIS CERTIFICATE SHALL EXCLUDE OR LIMIT VERITAS' LIABILITY FOR ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED BY LAW. Autorenewal Benefit. Support includes an autorenewal benefit. Customer's Support will automatically renew for renewal periods of twelve (12) months each when the then -current term expires ("Autorenewal"). Customer may cancel Autorenewal by providing written notice to Veritas at returnsandcancellations@veritas.com at least thirty (30) days before the beginning of the next Autorenewal date. Veritas may cancel Autorenewal by providing notice either by (i) email to Customer's then -current business or technical contact or (ii) publication on veritas.com. Unless otherwise agreed to by the parties, Veritas reserves the right to automatically invoice for each Autorenewal with an increase not to exceed up to five percent (5%) over the annualized rate Veritas charged for the prior twelve (12) month period of Support. This stated renewal cap does not apply to purchases which were made under a promotional rate or on less -than -market rates: in these situations, Veritas reserves the right to uplift renewal pricing to current market rates. This Autorenewal benefit does not apply to Customers who cannot agree to Autorenewal under local law or governmental procurement regulation. Integration. This Certificate, as supplemented by any relevant terms in the License Agreement not otherwise defined herein, constitutes the entire agreement between this parties pertaining to the subject matter hereof, and, except as otherwise agreed upon in writing by the parties, supersedes any and all prior written or oral agreement with respect to such subject matter. August 2018 Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Veritas Product is currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. Monika Radeva From: XRM-VTASELic@veritas.com Sent: Wednesday, April 28, 2021 6:33 AM To: Monika Radeva Subject: Certificate Id 1119607- Veritas Order#: 100107457, Customer PO: HUB_1819-0074, Reseller PO: , End User PO: Attachments: Veritas_Cert_1119607.pdf EXTERNAL: This message originated outside of the City of La Quinta. Please use proper judgement and caution when opening attachments, clicking links or responding to requests for information. Thank You For Choosing Veritas VERITAT This email contains the details of your recent Veritas purchase. The PDF attachment is your Veritas Certificate that contains the terms and conditions applicable to this order. A copy of this email, including any attachments, may be sent to other parties listed on the order to facilitate the servicing of this order. Accessing Your Software These software entitlements DO NOT require registration by the Entitlement Owner in the Veritas Entitlement Management System. For complete details for how to access software and license keys associated with the software entitlements on this order, please see the Veritas Entitlement Management System User Guide The software entitlements listed below have been delivered to the Entitlement Owner's Veritas Entitlement Management System account. If you have multiple accounts, refer to the Entitlement Owner box on your Veritas Certificate to find your Account ID (Customer Number) and Account Name (Entitlement Owner). Purchases Entitlement ID Product Name/Description Quantity 31159-M4217 - HUBSTOR LICENSE + ESSENTIAL MAINTENANCE BUNDLE INITIAL 60M0 CORPORATE A3514450773 31158-M1 - HUBSTOR LICENSE CORPORATE 1 31158-M1-28 - ESSENTIAL 60 MONTHS INITIAL FOR 1 HUBSTOR LICENSE CORPORATE 1 Get Help If you need assistance regarding this order, contact your reseller or Veritas Customer Care and reference your Veritas Order Number: 100107457 For education services purchases, use your Veritas order number to register for eligible courses. Visit the Veritas Education Training Credits and follow the instructions to redeem your training credits. If you need to call Veritas Technical Support please quote your Support ID as indicated in the Support ID column of your certificate. If you have purchased support for your products from an authorized Veritas support provider, the Partner Essential , Partner Standard or Partner Verified entitlements above apply to that provider, and you should contact that provider directly for any technical support inquiries. Visit our online technical resources for product related questions: • Search the Technical Support knowledgebase for product guides and technical documentation • Post a question in the Veritas Community product forums Your Veritas Certificate G ENUINE ✓ ERITAS CERTIPid ATE Read and retain your Veritas Certificate for confirmation of your order and terms of use (where applicable). Veritas has digitally authenticated your licensing certificate PDF so you can visually establish that it is from a trusted source and has not been altered. Contact Veritas Customer Care for more information. Please do not respond to this email as it is electronically generated. Veritas 1 About 1 Privacy Policy 1 Contact Us VERITA59 ©2020 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 2 4/20/2021 Important Customer Support update for HubStor Customers effective May 1st, 2021 app.info.veritas.com/e/es?s=1389013426&e=698025&elqTrackId=511ba4339f3b46f1abfc10e9b793ffb7&elq=02d684809f974491aeaa75fab26ab43e&…1/2 Important Update for HubStor Customers ONLINE VERSION Important update for HubStor Customers effective May 1st, 2021 Dear Valued Customer, In January of this year, Veritas announced the acquisition of HubStor, a leader in helping organizations protect their data, simplify their IT infrastructure, and achieve compliance postures. As a result of this acquisition, the HubStor service is being integrated into the Veritas family as Veritas NetBackup SaaS Protection in April. As we continue our integration planning, our goal is to help ensure a smooth transition and that our new combined organizations continue to deliver a quality support experience to your business. Please take note of the following important information impacting your continued support for HubStor solutions: What's Changing: How you contact Technical Support will be changing. As of May 1st, 2021, you will receive an automated email notifying you that you have been enrolled in Veritas Support. You will no longer be able to open a Support case via the HubStor Support portal, or support email address, but instead will need to access the Veritas Support Website or contact phone support and open new cases. If you already have a Veritas support account, you will be able to select NetBackup SaaS Protection from the list of products for which support is required. Support – Support for NetBackup SaaS Protection will be available through the following channels: Knowledge Base Online Case Management Call your existing support phone number or new localized Phone Support Telephone Number. Opening new support cases via email will no longer be available. Security Incidents 4/20/2021 Important Customer Support update for HubStor Customers effective May 1st, 2021 app.info.veritas.com/e/es?s=1389013426&e=698025&elqTrackId=511ba4339f3b46f1abfc10e9b793ffb7&elq=02d684809f974491aeaa75fab26ab43e&…2/2 To open a Security Incident for a down system or severely business- impacting issue, please use your existing Support number or new Regional Support Telephone Number to open a support case. To open a non-critical Security Incident, please use our Online Case Management portal to open non-emergency incidents/cases. What’s not changing: Our existing support team which you have worked with up to now will remain in place to provide you with the same level of world-class support. Best, Geoff Bourgeois Chief Strategist, Cloud Technologies HubStor Veritas Technologies LLC © 2021 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This email was sent to kate.stewart@veritas.com. This is a transactional notice, please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. You are receiving this email because you are designated as an administrator for a Veritas Product. Please visit this Support page to learn how to designate a different or additional person as an administrator. To unsubscribe from the Veritas General Marketing Offers, click here. To manage or update your profile and subscription options, click here. To review our online Privacy Policy, click here. Veritas Technologies LLC, 2625 Augustine Drive, Santa Clara, CA 95054, USA | www.veritas.com 1 Monika Radeva From:Debby Mclaughlin <Debby.McLaughlin@veritas.com> Sent:Wednesday, April 28, 2021 1:00 PM To:Debby Mclaughlin Subject:Veritas Customer Support Transition ** EXTERNAL: This message originated outside of the City of La Quinta. Please use proper judgement and caution when opening  attachments, clicking links or responding to requests for information. **    To our valued customers,    You probably noticed that you received a communication related to your Veritas customer support and we wanted to  clarify this.  This communication is related to the enrollment in Veritas support and contains your certificate for support.    To be very clear, this does not impact your current monthly subscription, we will honor your existing contract.  The  intent of the certificate is to integrate your service contract in Veritas' systems, and to provide you with the appropriate  entitlements in our customer support system.       If you have any questions, please let me know.       Debby McLaughlin  Sales Operations Specialist  Veritas Technologies LLC    debby.mclaughlin@veritas.com          1 Monika Radeva From:Wayne Mortenson <Wayne.Mortenson@veritas.com> Sent:Monday, April 5, 2021 8:14 AM To:Monika Radeva Subject:RE: La Quinta ? effective May 1st, 2021 Follow Up Flag:Follow up Flag Status:Flagged ** EXTERNAL: This message originated outside of the City of La Quinta. Please use proper judgement and caution when opening  attachments, clicking links or responding to requests for information. **    Hi Monika,    Great to hear from you!    The entire HubStor team has been retained and moved over to the Veritas team.    You will have to work with Debby for invoicing, PO and tax details.    Let me know if you run into any issues!    Best regards,  Wayne    Wayne Mortenson Territory Account Manager, HubStor  Veritas Technologies LLC    Mobile: (250) 309.4521  wayne.mortenson@veritas.com         From: Monika Radeva <mradeva@laquintaca.gov>   Sent: Thursday, April 1, 2021 7:30 PM  To: Wayne Mortenson <wayne@hubstor.net>  Subject: [EXTERNAL] La Quinta ? effective May 1st, 2021    Hi Wayne, Is there anything we need to be aware of due to the change below? Will the team we have worked with up until now remain in place. Please let me know. Thank you. Monika Radeva, CMC | City Clerk City of La Quinta 78495 Calle Tampico, La Quinta, CA 92253 Tel: (760) 777-7035 MRadeva@laquintaca.gov 2 From: Veritas <email‐comms@veritas.com>   Sent: Thursday, April 1, 2021 6:00 AM  To: Monika Radeva <mradeva@laquintaca.gov>  Subject: Important Invoicing and Billing Update for HubStor customers effective May 1st, 2021    ** EXTERNAL: This message originated outside of the City of La Quinta. Please use proper judgement and caution when opening  attachments, clicking links or responding to requests for information. **     Important Update for HubStor Customers ONLINE VERSION            Important Invoicing and Billing Update for HubStor customers effective May 1st, 2021 Dear Valued Customer, Veritas is pleased to announce that the integration of HubStor is well underway and we’d like to make you aware of some upcoming changes related to how your accounts, invoicing, and payments are processed. Please note that there will be no changes to your existing monthly service pricing. The following changes are effective May 1, 2021:  Invoicing and Payment Remittance – Payment remittance and invoicing information is dependent on the country to which your invoice is addressed. Please follow this link that specifies the Veritas billing entity and address in your local jurisdiction. You may use the link above to confirm which Veritas entity will be billing you.  Taxes – Consistent with Veritas processes, local sales taxes will be reflected in invoices. Note that we may need you to provide documentation of tax ID or tax certificates (For example, VAT ID for EU/UK customers and resale tax certificates for resellers in the U.S.).  Usage Details – Itemized details of usage costs will no longer accompany the invoice. However, you will still have access to detailed usage costs by accessing your HubStor online portal.  Open Purchase Orders – If you use purchase orders (PO) to authorize HubStor’s services and require a PO number for payment of invoices, 3 please issue a new PO to Veritas to replace any existing open POs you may have with HubStor. If you have questions or need additional information, please send an email to Sales Operations Specialist Debby McLaughlin. Best, Geoff Bourgeois Chief Strategist, Cloud Technologies HubStor Veritas Technologies LLC     © 2021 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This email was sent to mradeva@laquintaca.gov. This is a transactional notice, please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. You are receiving this email because you are designated as an administrator for a Veritas Product. Please visit this Support page to learn how to designate a different or additional person as an administrator. To unsubscribe from the Veritas General Marketing Offers, click here. To manage or update your profile and subscription options, click here. To review our online Privacy Policy, click here. Veritas Technologies LLC, 2625 Augustine Drive, Santa Clara, CA 95054, USA | www.veritas.com