Merchants Building Maintenance, LLC0
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merchants
building maintenance
City of La Quinta
Attn: Carley Escarrega, Management Assistant
78495 Calle Tampico
La Quinta, California 92253
Tel: (760) 777-7096
Email: cescarrega@laquintaca..gov
Dear Carley Escarrega,
We are pleased to submit the following proposal for janitorial services at your facility. We believe
this proposal offers you a high-quality cost-effective solution to yourjanitorial program.
This RFP response will be valid for at least ninety (90) days along with all information and pricing
provided. Any individual who will perform work for the City is free of any conflict of interest.
Merchants Building Maintenance has wide-ranging experience in servicing a broad commercial
real estate customer base, and we can be an excellent partner for City of La Quinta. Our
management and quality control teams do all that they can to exceed your expectations and take
pride in the satisfaction of our customers.
If there is any additional information we may provide, please do not hesitate to contact us. All of
us at Merchants Building Maintenance look forward to the opportunity of working with you.
Sincerely,
Iic�elaz
Branch Manager
(909) 928-0700
Alicia(a-)mbmonline.com
Merchants Building Maintenance, LLC
Federal Tax ID: 95-4558242
1995 W Holt Ave
Pomona, CA 91768
(909) 622-8260
21Pa,o
intents
r Letter PAGE 2
n Background, Qualifications, and
)erience PAGE 4-9
References PAGE 10
I i
ee Schedule PAGE 11-13 In
ing Organization PAGE 14-15 -ff
its PAGE 16-18
I
Merchants Building Maintenance is a family owned and
operated company with more than 5,000 employees
and annual sales of more than 75 million dollars.
Merchants is one of the largest janitorial service
companies in the west. Our size and scope allow us to
be cost effective while our commitment to quality and
service make us exceptional.
Merchants is headquartered on the West Coast with
branch offices in nine western states. Our regional
offices enjoy the autonomy that allows them to compete
regionally by using applicable pay rates, benefits and
standards of their unique geographic area. Regional
managers and supervisors are free to determine
strategies and actions that reflect the needs of their
local clients with the support of the home office.
Merchants offers a full complement of
janitorial and window cleaning services. In
addition, our sister companies Merchants
Metal and Stone Restoration, Merchants
Engineering, Merchants Environmental and
Merchants Landscaping Services provide our
clients the option of a multitude of services
under one corporate banner.
Since our founding we have committed
ourselves to providing quality service, as a
result we have compiled a portfolio of loyal
and distinguished customers who have
stayed with us year after year.
We would be happy to introduce you
to our team and give you a firsthand
look at our performance.
"Customer satisfaction and
retention is a true measure of our
success."
Page 4
Los Angeles
606 Monterey Pass Road
Monterey Park, CA 91754
(323) 881-6700
Inland Empire
1995 W. Holt Avenue
Pomona, CA 91768
(909) 622-8260
Orange County
1639-C East Edinger Avenue
Santa Ana, CA 92705
(714) 973-9272
San Diego
9555 Distribution Ave, Ste 102
San Diego, CA 92121
(858) 455-0163
Northern California
852 66th Avenue
Oakland, CA 94621
(510) 957-0129
Fresno
4747 N Bendel Ave, Ste 104
Fresno, CA 93722
(323) 881-6700
New Mexico
3700 Osuna Road NE
Albuquerque, NM 87109
(505) 377-3593
Las Vegas
3021 S. Valley View Blvd
Las Vegas, NV 89102
(702) 384-3360
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Texas
845 Isom Road
San Antonio, TX 78201
(858) 455-0163
Utah
3030 South Main Street # 601
Salt Lake City, UT 84115
(801) 486-5822
Arizona
1221 East Washington Street
Phoenix, AZ 85034
(602) 254-3646
Colorado
7000 E 58th Avenue #1
Commerce City, CO 80211
(303) 615-9310
40 Dallas
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San Antonio
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845 Isom Road
San Antonio, TX 78201
(858) 455-0163
Utah
3030 South Main Street # 601
Salt Lake City, UT 84115
(801) 486-5822
Arizona
1221 East Washington Street
Phoenix, AZ 85034
(602) 254-3646
Colorado
7000 E 58th Avenue #1
Commerce City, CO 80211
(303) 615-9310
40 Dallas
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San Antonio
Page 5
Merchants Building Maintenance is certified as
a Women -Owned Business by the Women's
Business Enterprise National Council.
WBENC's world-class certification is accepted
by more than 1,000 corporations representing
America's most prestigious brands, in addition
to many states, cities and other entities.
WBENC Certification validates that a business
is 51 percent owned, controlled, operated, and
managed by a woman or women. To achieve
WBENC Certification, women owned
businesses complete a formal documentation
and site visit process which is administered by
one of WBENC's 14 regional partner
organizations.
sm
CIMS
G8 CERTIFIED
.iT. HONORS
Having undergone a comprehensive assessment of its management structure
and green cleaning operations by an independent accredited CIMS -GB assessor
Merchants Building Maintenance, LLC
Orange County Operations
is hereby CERTIFIED WITH HONORS to the
ISSA Cleaning Industry Management Standard Green Building Criteria
and has successfully demonstrated a commitment to the delivery of environmentally
preferable services designed to meet customer needs and expectations.
This Certification is valid April 22, 2016 through April 21, 2018.
IS45A John Bew
arrett, Executive Director
ISSA
W 1 ENC �
hereby grari
Women's Business Enterpr&e Cer, .
Merchant Building Maintenance Company SID
roW,a hu svor,,fVlfV' w WBiNCs slaaxi:u L, as c tC"uuuen s Ikesine.Es Enterprise (WBE).
771is ctairr4riam anions the liti D wtmun-owned, of=ietl and onnrinik+Ek ami is valid thnrlgh the dale herein.
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UNSPSC Codes'. 7611000D
Merchants Building Maintenance has been
awarded both CIMS and CIMS Green Building
Certification with Honors. With these
certifications, Merchants has established its
capability to deliver not only consistent quality
service but also to provide green cleaning
services and help customers achieve points
under the LEED Green Building Rating System.
These certifications give us the tools and
programs to boost productivity while continuing to
provide high quality, sustainable services that
protect occupant health and meet customer
demands. Our CIMS certifications help us better
run our contract cleaning service by positioning
our employees as experts in their field.
Page 6
In order to deliver a consistently valuable service
to our customers, we believe we must "inspect
what you expect." We provide incentives to all
levels of our organization to help foster a culture
of quality service. We set high standards and
continually measure our performance to maintain
those standards. We utilize advanced and refined
processes to deliver high quality cleaning to each
of our clients.
In addition to our ongoing management and
supervision, Regular Daytime Inspections are
conducted by one of our full-time quality control
representatives on as frequent of a basis as the
client requires, whether that be weekly, monthly or
quarterly. The result of these inspections, along
with any comments by your personnel or tenants,
will be reported immediately to management for
our prompt action and follow through.
The completed Quality Control Form is submitted
to the Branch Manager, Regional Operations
Manager and Regional Vice President of
Merchants after each visit to your facility. Our
management then evaluates the information and
takes any corrective actions that may be needed
to rectify any areas of concern.
QUALITY CONTROL FORM
Our Quality Control Inspectors communicate
directly with your tenants or personnel and make
sure that their concerns are addressed before they
become a problem. Their requests are noted on
the report which can be made available to you so
that you are aware of them.
Our Quality Control Form is specially created to meet the needs of each customer location. Each of
our employees is educated on the quality control procedures to keep the level of service and
communication to our standards. We carefully document all processes of the site inspection to
ensure the quality of our services.
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Sidewalks
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Page 7
Our employees use emails, phone calls, and personal visits to respond to tenant and managements'
requests, to document concerns and work completed or work to be completed. Our field personnel have
smartphones for prompt notification and action response time. These reports can be requested and sent
within minutes via email or fax, whichever is preferred by our customers.
We use WinTeam for our tracking, reporting
and accounting. This software is designed
specifically for building service contractors.
The system includes modules for payroll,
supplies, job costing and work scheduling. We
provide our on-site management with computer
hardware and software in order to operate with
optimal efficiency.
With these tools on-site, we can be more
responsive and have better control over
periodic cleaning tasks. The results of these
inspections are normally reviewed with the
Branch Manager and then input into our
inspection system to be posted to the online
spreadsheet.
These reports are reviewed with the area
management and supervision and are followed
up on that night.
Page 8
We enter and track work orders from inception to completion. The status of open requests that are
scheduled can be reviewed and updated in real time via smartphone or computer. Work orders are
generated and dispatched by our staff via email to be sent to our on-site management and supervision.
Once the work order is completed, it can be closed immediately within the field.
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All work requests clearly define who is responsible
for the work and the time that is involved in
completion. All requests are time stamped, and
automatic escalations are triggered by that time,
notifying management.
COMMUNICATION
As the requested cleaning tasks are completed
and work orders are closed, the reporting system
is updated. Supervisory personnel follow up on
service issues and requests to ensure all work is
completed to our high standards. Any problems
that emerge from this follow up are immediately
corrected and the communication loop is then
closed only when our customers are absolutely
satisfied.
Tracking Work Orders by Case Type
9"
PERIODIC SERVICES ITINERARY
This report provides an itinerary of all the
upcoming periodic cleaning tasks for the Project
Management Team. It is an invaluable tool for
making sure that these scheduled tasks are
completed. A copy of this report is kept on-site in
the log book with a copy sent to your office and
our corporate office.
Tracking Work Orders by Performance
144
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Page 9
384 West Oranize Show Road, San Bernardino. CA 92408
Contact Person: Michelle Roberson Phone No. (909) 885-6503
Date of Project: From 10/12/2003 To Present
Brief Description of Project: Janitorial Cleaning Services of various facilities,including carpet cleanin
floor care and auarterlv window cleaning for all sites.
City of Moreno Valley
14177 Frederick Street, Moreno Valley, CA 92553
Contact Person: Felicia London Phone No. (951) 413-3195
Date of Project: From 07/01/2019 To Present
Brief Description of Project: Janitorial Cleaning Services of various city facilities,including carpet cleanin
floor care and auarterlv window cleanine for all sites
City of Ontario
1333 S. Bon View Avenue, Ontario, CA 91761
Contact Person: Vivian Quintana Phone No. (909)395-2623
Date of Project: From 10/01/2019 To Present
Brief Description of Project: Janitorial Cleaning Services of various city facilities,including carpet
cleaning, floor care and quarterly window cleaning for all sites.
Page 10
Exhibit C
Schedule of Performance
Contracting Party shall complete all services identified in the Scope of Services,
Exhibit A of this Agreement, in accordance with the Project Schedule. The following table
itemizes the services provided, the frequency of service, and the charges for each
location:
ITEM
LOCATION
TIMES
TOTAL PER
PER YEAR
SQUARE
NUMBER OF
NO.
PER
MONTH IN
FEET
RESTROOMS
WEEK
DOLLARS
City Hall
X12=
MEN -5
WOMEN - 5
1a
78495 Calle Tampico
5
$ 6,208.51
Toilets - 20
Mon. -Fri. After 5:30 p.m.
$ 74,502.12
48,400
Urinals - 4
City Hall Patios
X12=
1b
After 5:30 p.m.
1
$ 66.32
$ 795.84
1,301
City Hall
X12=
MEN -1
Emergency Operations Center, Stairwells
WOMEN - 1
1c
Front and Back & Hallways (Archive room
1
$ 213.48
Toilets - 3
NOT include)
$ 2,561.76
3,100
Urinals - 1
After 5:30 p.m.
1d
City Hall Special Covid Disinfecting as
As
$ 3,194.40
As needed
48,400
Needed after 5:30
needed
Library Book & Office Areas
X12=
MEN — 1
2a
78275 Calle Tampico
7
WOMEN — 1
Sun. — Sat. After 7 p.m.
$ 2,823.58
$ 33,882.96
Toilets — 5
16,000
Urinals — 1
2b
Library Classroom & Community Room
7
$440.74
X12=
with Kitchen
$ 5,288.88
2,000
Exterior Library Restrooms
X12
MEN -1
Lock Restrooms after Cleaning
WOMEN - 1
2c
7
$ 544.57
Toilets - 2
$ 6,534.84
160
2d
Library Special Covid Disinfecting as
As
$
As needed
16,000
needed after 7:00 p.m.
needed
1,408.00
Wellness Center
X12=
MEN -2
WOMEN - 2
78450 Avenida La Fonda
3a
Mon -Fri After 10 p.m.
7
$ 2,965.15
SHARED -1
$ 35,581.80
Toilets -10
16,240
Urinals - 2
Exhibit C
Page 1 of 3
Page 11
ITEM
LOCATION
TIMES
TOTAL PER
PER YEAR
SQUARE
NUMBER OF
NO.
PER
MONTH IN
FEET
RESTROOMS
WEEK
DOLLARS
Wellness Center/ Multi-purpose Area
MEN-2
as needed after events
WOMEN - 2
3b
(Flat Rate/2-week notice)
N/A
$ 271.66
Reimbursed b Y
SHARED-1
Renters
Toilets - 10
16,240
Urinals - 2
Wellness Center Patios
X12=
3c
After 10 p.m.
1
$ 104.26
$ 1,251.12
2,500
3d
Wellness Center Special Covid Disinfecting
As
$1,429.12
As Needed
16,240
as needed after 10 p.m.
Needed
X12=
MEN-1
Museum
77885 Avenida Montezuma
WOMEN - 1
4a
Mon. - Fri. After 9:30 p.m.
5
$ 989.54
SHARED-1
$ 11,874.48
Toilets - 6
8,800
Urinals - 1
Museum Meeting Room/ Special Cleaning
4b
as needed after events.
N/A
$ 119.73
Reimbursed by
(Flat Rate/2-week notice)
Renters
1,000
4c
Museum Special Covid Disinfecting as
As
$ 774.40
As Needed
8,800
Needed
Needed
Public Works Yard (Offices &
X12=
MEN-1
Restrooms) 78109 Avenue 52
WOMEN - 1
5a
5
$ 447.55
$ 5,370.60
1,900
MEN -1 Exterior
Mon—Fri After 5:30 p.m.
Shop
Toilets - 3
5b
Public Works Yard Special Covid
As
$ 297
As Needed
1,900
Disinfecting
Needed
Sports Complex
X12=
MEN-3
6
78900 Avenue 50
7
$ 866'78
WOMEN - 3
Mon—Sun After 10 p.m.
Toilets - 6
Lock Restrooms after Cleaning
$10,401.36
880
Urinals - 3
Fritz Burns Park Restrooms
X12=
MEN-1
7a
78060 Frances Hack Lane
7
$ 546.85
WOMEN - 1
Mon -Sun after 10 p.m.
Toilets - 2
Lock Restrooms after cleaning
$ 6,562.20
400
Colonel Mitchell Paige Restrooms
X11= 4,805.79
MEN-1
43495 Palm Royal Drive
WOMEN - 1
8
Mon—Fri After 10 p.m. (Aug1—June 1)
5
$ 436.89
X4=
Toilets - 4
Sat after 10 p.m. (Nov1 - Feb-1)
6
$ 492.53
$ 1,970.12
Urinals —1
Lock Restrooms After Cleaning
125
-2 Page 12
ITEM
LOCATION
TIMES
TOTAL PER
PER YEAR
SQUARE
NUMBER OF
NO.
PER
MONTH IN
FEET
RESTROOMS
WEEK
DOLLARS
La Quinta Park Restrooms
X12=
MEN-1
79120 Blackhawk Way
WOMEN - 1
9a
Sat-Sun @ 11a.m. & 11p.m. &
9
$ 709.46
Toilets - 6
Mon-Fri after 10 p.m.
$ 8,513.52
380
Urinals - 1
Lock Restrooms After Nightly Cleaning
La Quinta Park, New Restrooms
X9
MEN-1
9b
71290 Blackhawk Way
6
$ 564.13
WOMEN — 1
Mon —Sat @ 11 p.m. (Nov1— July31)
$ 5,077.17
Toilets — 6
Lock Restrooms After Nightly Cleaning
220
Urinals - 2
La Quinta Park Snack Bar
X1=
9c
79120 Blackhawk Way
N/A
$ 341.42
Annual Super Cleaning-August
$ 341.42
220
X12=
MEN-1
Fritz Burns Pool Restroom & Offices
WOMEN - 1
10
78060 Frances Hack Lane
6
$ 813.05
Toilets - 5
After 7 p.m.
$ 9,756.60
990
Urinals - 1
Silver Rock Park Restrooms
12X=
150
MEN-1
11
51900 Silver Rock Way
7
$ 544.57
Women - 1
After 10 p.m.
$ 6,534.84
Toilets-4
Lock restrooms after nightly cleaning
IUrinals
- 2
Silver Rock Park Building
As needed
3,000
MEN-1
11a
Flat Rate
As
$ 217'57
WOMEN — 1
Needed
Toilets — 4
Urinals - 2
Cove Restroom
X12=
50
Unisex Toilet - 1
12
La Quinta Cove Trailhead
7
$ 544.57
After 10 p.m.
$ 6,534.84
Lock restroom after cleaning
$ 20,322.51
$ 238,142.26
TOTAL PER
TOTAL PER
MONTH
YEAR
TOTAL BASE PRICE FOR ONE YEAR $ 238,142.26
Two Hundred Thirty -Eight Thousand One Hundred
TOTAL BASE PRICE FOR ONE YEAR (Words): Forty Two Dollars and Twenty -Six Cents
_3 Page 13
.1
POMONA OFFICE: (909) 622-8260 pomonaoffice@mbmonline.com
Angel Meza- Regional Vice President:
Cell: (213) 494-8805 Email: angel@mbmonline.com
30 Years of service
Oversees all operational aspects including distribution operations. Develops business plans and ensures
productivity goals, customer care, & growing and sustaining the structural support. Develop forecasts, financial
objectives and business plans.
Oversees Over 1000 accounts in the Inland Empire in Southern California
Oversees over 500 accounts in the San Diego County in Southern California
Oversees Over 250 accounts in the Las Vegas in Nevada
Alicia Velazquez — Branch Manager
Cell: (909) 928 — 0700 Email: alicia@mbmonline.com
12 Years of Service
Oversees all the operations and contract management, providing the link between the front office and the
operations staff. Handles client relations and ensures that each clients' individual needs are being met on a
consistent basis.
Oversees over 500 accounts in the East Los Angeles County and Inland Empire including a variety of accounts
from banks, utility sites, schools, government facilities.
Rogie Meza — Operations Manager:
Cell: (909) 817-6419 Email: Rogie@mbmonline.com
10 Years of Service
In charge of all operations activities from day porters, night cleaners, and specialized utility crew. Oversees the
area managers in charge of the accounts and aids with training and day to day maintenance of the accounts.
Provides any work orders to the main office and ensure that service is provided in the highest quality and most
timely matter.
Oversees over 300 accounts in the Inland Empire including a variety of accounts from banks, utility sites,
schools, government facilities.
Page 14
Araceli de la Huerta — Customer Service Mana
Cell: (951) 830-1101 Email: araceli@mbmonline.com
10 Year of Service
Meets with our clients and conducts periodic quality control reports to ensure that we are providing the highest
level of customer service for each account. Documents reports of specific walk throughs and sends them out to
managements team to ensure that cleaning requests are completed.
Over 7 Years of ground experience as Area Manager and 3 Years as Quality Control, providing hands on
experience to oversee quality work as required by clients. Assist in overseeing 500 Accounts and Client
relationship in the LA County and Inland Empire.
Luis Sanchez —Area Manager:
Cell: (909) 263-8028 Email: luissanchez@mbmonline.com
7 Years of service
Responsible for the direct field management of the night and daytime employees and conducts on-site training
for new employees. Conducts regular site visits to supervise nightly maintenance and aids when needed. Acts
as a liaison between operations and maintenance crew.
Over 3 Years of experience as Account Lead and Floor Technician providing hands on experience to oversee
quality work as required by clients and provide guidance and training to janitorial personnel.
Page 15
ATTACHMENT 3
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
Must be executed by proposer and submitted with the proposal
Alicia Velazquez (name) hereby acknowledge and confirm that
Merchants Building Maintenance (name of company) has reviewed
the City's indemnification and minimum insurance requirements as listed in Exhibits E and
F of the City's Agreement for Contract Services (Attachment 1); and declare that insurance
certificates and endorsements verifying compliance will be provided if an agreement is awarded.
I am Branch Manager of Merchants Building Maintenance
(Title) (Company)
Page 30 of 32
Commercial General Liability (at least as broad as ISO CG 0001)
$1,000,000 (per occurrence); $2,000,000 (general aggregate)
Must include the following endorsements:
General Liability Additional Insured
General Liability Primary and Noncontributory
Commercial Auto Liability (at least as broad as ISO CA 0001)
$1,000,000 (per accident)
Personal Auto Declaration Page if applicable
Worker's Compensation (per statutory requirements)
Must include the following endorsements:
Worker's Compensation Waiver of Subrogation
Worker's Compensation Declaration of Sole Proprietor if applicable
Page 30 of 32
4 Qwkev
ATTACHMENT 4
NON -COLLUSION AFFIDAVIT FORM
Must be executed by proposer and submitted with the proposal
1, Alcia Velazquez (name) hereby declare as follows:
I am Branch Manager of Merchants Building Maintenance
(Title) (Company)
the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf
of, any undisclosed person, partnership, company, association, organization, or corporation; that the
proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced
or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly
colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal,
or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or
indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of
the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price,
or of that of any other proposer, or to secure any advantage against the public body awarding the
agreement of anyone interested in the proposed agreement; that all statements contained in the
proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her
proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative
hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association,
organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham
proposal.
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and
correct.
Proposer Signature:J
Proposer Name:
Proposer Title:
Company Name:
Address:
Alicia Velazquez
Branch
Merchants Building Maintenance
1995 W. Holt Ave. Pomona, CA 91768
Page 31 of 32
a
ATTACHMENT 5
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal;
If no addenda has been issued, mark "N/A" under Addendum No. indicating
Not Applicable and sign
ADDENDUM NO.
SIGNATURE INDICATING RECEIPT
313o 1202
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y � 25 2G23
Page 32 of 32