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Canon Solutions
Canon Solutions America One Canon Park Melville, NY 11747 camon ca.rr,I, KXUT1C SAMLwca City of La Quinta September 29, 2023 Prepared by Timothy Cooper Major Account Executive Canon Solutions America, Inc. P: 909.390.7454 E: tcooper@csa.canon.com Printer/ Copier Lease and Maintenance Services Program Table of Contents Canon Solutions America. Inc. Table of Contents City of La Quinta Printer/ Copier Lease and Maintenance Services Program CoverLetter.................................................................................................................................. Section 1 Firms Background, Qualifications, and Experience References (Proprietary and Confidential)........................................................................................ Section 2 CompletePricing List.................................................................................................................. Section 3 List of Complementary Services Offered by Proposer along with Corresponding Prices .. Section 4 Staffing and Project Organization.............................................................................................. Section 5 Subcontracting Services............................................................................................................. Section 6 Disclosures................................................................................................................................... Section 7 Acknowledgement of Insurance Requirements (Attachment 2) ............................................ Section 8 Non -Collusion Affidavit (Attachment 3)..................................................................................... Section 9 Acknowledgement of Addenda (Attachment 4)...................................................................... Section 10 SUPPLEMENTAL INFORMATION Executive Summary................................................................................................................... Section 11 Corporate Overview................................................................................................................... Section 12 Corporate Profile Canon Financial Services, Inc. Overview Service Capabilities................................................................................................................... Section 13 Service Organization Overview Training Program Device Management Tools Standard Review of RFP Terms and Conditions.................................................................... Section 14 Canon Solutions America, Inc. Agreements and Documents ............................................... Section 15 Customer Information Face Page General Terms Master Lease Terms Original Equipment Manufacturer's Certification Letter Letter of Assignment canon CANON 5OLUTION5 AMERICA Cover Letter Canon CANON SOLUTIONS AMERICA DocuSign Envelope ID: F4E06A8C-DB90-4E62-97F6-3E4AB5B44577 Canon CANON SOLUTIONS AME=RICA September 27, 2023 Doug Kinley Management Analyst City of La Quinta 79-495 Calle Tampico La Quinta, CA 92253 Dear Mr. Doug Kinley: Canon Solutions America, Inc. One Canon Park Melville, DIY 11747 Phone: 1-844-443-4636 www.csa.canon.com On behalf of Canon Solutions America, Inc., thank you for allowing us to respond to your Request for Proposal for Printer/Copier Lease and Maintenance Services Program. You will find our company, products, and services to be of considerable value to your organization. Furthermore, we wish to express our commitment to provide the City of La Quinta with the highest level of customer satisfaction. The pricing in our proposal is conditioned on contracting, if you decide to award this opportunity to us, through Canon's NASPO ValuePoint Master Agreement #140595 for Copiers and Managed Print Services, as implemented in the State of California pursuant to the Participating Addendum #7-19- 70-46-01, with ordering documentation (including for leasing) as permitted under the California Participating Addendum. Additional terms and conditions will apply to your orders consistent with our proposal. The California Participating Addendum is held by Canon Solutions America's parent company, Canon U.S.A., Inc., with Canon Solutions America acting as authorized dealer for the supply of products and services. Complete terms and conditions of the NASPO ValuePoint Master Agreement and the California Participating Addendum are available at: https://www.naspovaluepoint.org/portfolio/copiers-managed-print-services-201A-2024/canon . I am pleased to designate Timothy Cooper, Major Account Executive, as the main contact for the City of La Quinta. He can be contacted by phone at 909.390.7454 and by email at tcooperPcsa.canon.com. There is no conflict of interest with Timothy and his team. This response includes our response packet, pricing, and required attachments for your review. Our proposal for the City of La Quinta is valid for 90 days after receipt to allow time for evaluation, discussion, and selection. We look forward to participating in the next steps of this project and welcome additional inquiries about our proposal. Sincerely, 5DocuSigned by: Q.i/�E/l. 9btAM, E04E9F4MHA42B... Dawn Rouse Vice President, Strategic Pricing & Revenue Operations V KN 9.27. A Canon U.S.A. Company FIRMS BACKGROUND, QUALIFICATIONS, AND EXPERIENCE Canon Solutions America, Inc. FIRMS BACKGROUND, QUALIFICATIONS, AND EXPERIENCE (a) Number of years in business While our company has been in business since 1971, our current name, Canon Solutions America, Inc., was first used on January 1, 2013, with the merger of Oce North America into Canon Business Solutions. As such, we have done business as Canon Solutions America, Inc. for 10 years. (b) Taxpayer identification number Canon Solution America, Inc.'s Tax ID number is 13-2677004. (c) Number of years performing this service list service here Canon Solutions America, Inc. has 52 years of experience in the document management industry. (d) Resumes of the Project Manager and key personnel who will be responsible for performance if any agreement results from this RFP PROPRIETARY AND CONFIDENTIAL Tim Cooper Major Account Executive Government and Education 909-390-7454 office 909-586-2321 cell Tcooper@csa.canon.com Canon Solutions America, Inc. Tenure — 16 years Industry Experience — 20 years Education- BS. Degree Marketing & Psychology Maryville University, St. Louis, MO. 1991 The Major Account Executive is the main support person for City of La Quinta. Tim's primary responsibility is to handle any customer concerns and to ensure your objectives are met on all levels. He is the key person for consultation on the Canon products & services deployed in your facilities and will also be handling the scheduling of your training sessions. Hilda Martinez Sales Manager, Major Accounts 213-629-6762 office 626-482-2570 cell Himar-tinez@csa.canon.com Canon Solutions America, Inc. Tenure — 14 years Industry Experience — 29 years canon CANON SOLUTIONS AMERICA FIRMS BACKGROUND, QUALIFICATIONS, AND EXPERIENCE Canon Solutions America, Inc. The Sales Manager directs all sales functions of the operation in accordance with the standards of service excellence and total customer satisfaction objectives of Canon Solutions America, Inc. Hilda works closely with the entire team of Canon professionals responsible for your account. As an integral member of the escalation process, she is available anytime her input is required. The Sales Manager reports directly to the Market Director. Mitchell (Jeff) Summers Branch Service Manager 949-453-6912 Office 949-689-6811 cell msummers@csa.canon.com Canon Solutions America, Inc. Tenure —10 years Industry Experience — 28 years The Branch Service Manager manages a team of factory trained, authorized service technicians. Areas of expertise include: graphics, production, imaging and all segments of black and white and color equipment. Jeff s primary function is to back up the field technicians to ensure maximum uptime and equipment efficiency. He also provides a link to our national support network which extends to our national equipment specialists in New York, Canon U.S.A.'s corporate headquarters. Daniel Frantz Field Service Manager 909-390-7407 Office 909-561-6377cell Dfrantz@csa.canon.com Canon Solutions America, Inc. Tenure — 25 years Industry Experience — 25 years The Field Service Manager manages a team of technical Digital Service Specialists who service and support Canon's hardware and software technology-based solutions to companies within a territory and/or an assigned account list. Responsible for managing a team that services and supports specific business system products and services including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software. Specific job duties will involve selecting, hiring, training, and developing current and new technical representatives. (e) Firm ownership and if incorporated, list the state in which the firm is incorporated and the date of incorporation Canon Solutions America was incorporated on March 19, 1971 in New York. (f) If the firm is a subsidiary of a parent company, identify the parent company Canon Solutions America, Inc. is a wholly owned subsidiary of Canon U.S.A., Inc., a wholly owned subsidiary of Canon Inc. canan CANON SOLUTIONS AMERICA References calmo-H CANON SOLUTIONS AMERICA REFERENCES Canon Solutions America, Inc. REFERENCES References of California government agencies (preferably cities utilizing) (a) Client name, client project manager, telephone number, and email address (b) Project description (c) Project start date, and end date (d) Staff assigned to each project by the firm (e) Provide a summary of final outcome Name: Moreno Valley Unified School District Client Name: Tanisha Grattan, Director of Purchasing Telephone Number: (951)571-750o ext. 17535 Email: tgrattan@mvusd.net Project Description: 300 + units Project Start Date and End Date: Began in 2010. Moreno Valley is still a client. Staff Assigned: No staff assigned Summary: 300 + units Name: City of Colton Client Name: Nicole Mihld, Purchasing Manager Telephone Number: (909) 370-5047 Email: nmihld@ci.colton.ca.us Project Description: 25 color imageRUNNER Advanced Units Project Start Date and End Date: Began in 2012. City of Colton is still a client. Staff Assigned: No staff assigned Summary: 25 color imageRUNNER Advanced Units Name: City of Hemet Client Name: Scott Underwood, Supervisor Telephone Number: (951) 765-2300 Email: sunderwood@hemetca.gov Project Description: 15 color IMAGRUNNER Advanced Units Project Start Date and End Date: Beginning in 2012. City of Hemet is still a client. Staff Assigned: No staff assigned Summary: 15 color IMAGRUNNER Advanced Units Ga -HO -H CANON SOLUTIONS AMERICA r ow s , 1w jrroo. 00 * 4� Complete Pricing List Ca -HO -H AA CANON SOLUTIONS AMERICA COMPLETE PRICING LIST Description NASPO ValuePoint #140595 City of La Quinta Lease Price Price Sell Price Monthly IMAGERUNNER ADVANCE DX C39351 16,555.00 $5,394.97 $127.21 CASSETTE FEEDING UNIT-AW1 1,802.00 $732.53 $17.27 STAPLE FINISHER-AE1 3,353.00 $1,658.56 $39.11 SUPER G3 FAX BOARD-BH1 994.00 $491.69 $11.59 MID VOLUME CONNECTIVITY 30+PPM UP TO 79PPM 365.00 $0.00 $0.00 ESP NEXT GEN PCS POWER FILTER 120VOLTS 15 AMP XG-PCS-15D 247.94 $117.32 $2.77 IR ADV DX 03935/3930/3926 INSTALL PAK 1,483.00 $0.00 $0.00 TOTAL EACH - $8,395.07 $197.95 Cost Per Page maintenance & Supplies .0086/.0589 IMAGERUNNER ADVANCE DX C58701 33,110.00 $9,528.93 $224.69 PAPER DECK UNIT -F1 2,608.00 $1,290.05 $30.42 2/3 HOLE PUNCHER UNIT -A1 1,057.00 $507.42 $11.96 CASSETTE FEEDING UNIT-AQ1 1,802.00 $732.53 $17.27 BUFFER PASS UNIT -P2 332.00 $164.22 $3.87 BOOKLET FINISHER -A1 WITH TRI -FOLD 4,636.00 $2,293.20 $54.07 ESP NEXT GEN PCS POWER FILTER 120VOLTS 15 AMP XG-PCS-15D 247.94 $117.32 $2.77 MID VOLUME CONNECTIVITY 30+PPM UP TO 79PPM 365.00 $0.00 $0.00 INSTALL PAK DX C58701/C5860i/C5850i/C5840i 1,669.00 $0.00 $0.00 TOTAL EACH - $3,814.69 $345.05 Cost Per Page maintenance & Supplies .007/.0475 IMAGECLASS X MF16431 II 1,538.00 $664.70 $15.67 INSTALL PAK LBP/IMAGECLASS - INTANGIBLE 340.00 $0.00 $0.00 PRINTER CONNECTIVITY 66.00 $0.00 $0.00 TOTAL EACH - $664.70 $417.56 Cost Per Page maintenance & Supplies 0.0146 36 INCH IMAGEPROGRAF TA -30 PRINTER W/ STAND 3,680.00 $2,828.94 $66.71 CUSA LARGE FORMAT PRINTER INSTALL PAK (OUTSIDE OF ESS SERVICE TERRITORY ONLY) 533.00 $445.50 $10.50 CSA IMAGEPROGRAF MANDATORY ADDITIONAL DELIVERY CHARGE (OUTSIDE ESS SERVICE TERRITORY ONLY) 225.00 $0.00 $0.00 TOTAL EACH - $3,274.44 $77.21 EQUIPMENT OVERVIEW Canon Solutions America. Inc. EQUIPMENT OVERVIEW imageRUNNER ADVANCE DX C3900i Series Product Brochure The imageRUNNER ADVANCE DX C3900i Series is the latest addition to the Segment 2 and Segment 3 color offerings of Canon's enterprise lineup. Ideal for small businesses or departments within larger organizations that mainly print in black -and -white but require reliable A3 color printing, copying, and scanning, and that may have space constraints. Easily integrates with Canon's holistic business solutions and fleet environments featuring other imageRUNNER ADVANCE models. Designed to support the goals of business and to adapt to the fast -changing world we live in, the imageRUNNER ADVANCE DX platform is built to complement every stage of the document lifecycle—from creation to management, output to archival—while aiming to support customers' security and environmental goals. This platform is positioned to be the core of digital business communications where imaging technology, cloud connectivity, and mobile solutions converge. Canon's comprehensive portfolio of imageRUNNER ADVANCE DX multifunction printers and integrated solutions can help simplify the end user experience and management of technology, better control sensitive information and print -related costs, and help ensure that technology investments proactively evolve with changing needs. imageRUNNER ADVANCE DX C5800i Series Product Brochure The imageRUNNER ADVANCE DX C5800i Series is the latest addition to the Segment 3 and Segment 4 color offerings of Canon's enterprise lineup. Ideal for mid-size office environments that require fast and reliable A3 color printing, copying, and scanning. Also appropriate for workgroups and departments within enterprise environments. Easily integrates with Canon's holistic business solutions and fleet environments featuring other imageRUNNER ADVANCE models. Designed to support the goals of business and to adapt to the fast -changing world we live in, the imageRUNNER ADVANCE DX platform is built to complement every stage of the document lifecycle—from creation to management, output to archival—while aiming to support customers' security and environmental goals. This platform is positioned to be the core of digital business communications where imaging technology, cloud connectivity, and mobile solutions converge. Canon's comprehensive portfolio of imageRUNNER ADVANCE DX multifunction printers and integrated solutions can help simplify the end user experience and management of technology, better control sensitive information and print -related costs, and help ensure that technology investments proactively evolve with changing needs. Canon CANON SOLUTIONS AMERICA EQUIPMENT OVERVIEW Canon Solutions America. Inc. imageCLASS X MF1643i/iF II Series Product Datasheet Designed for small- to mid-size workgroups within an office or home environments used as part of an organization's print fleet, the Canon imageCLASS X MF1643 II Series balances speedy performance, minimal maintenance, and the ability to expand paper capacity for busy groups. A 5" color touchscreen offers an intuitive user experience and can be customized by a device administrator to simplify many daily tasks. The imageCLASS X MF1643 II Series consists of two black -and -white A4 models that provide a compact solution for environments that require letter and legal -size printing with a choice of multifunction and fax configurations. With fast output, scanning, faxing', and high reliability, the imageCLASS X MF1643 II multifunction devices help you accomplish a lot in a small space. imagePROGRAF TA -30 Series Product Brochure The 5 -color 36" imagePROGRAF TA -3o entry level models are designed to encourage you to bring your large format printing in-house with a cost-efficient, easy-to-use solution. These new large format printers have the tools to expand creativity and grow your business. The imagePROGRAF TA -30 is built to improve workflow and productivity for small businesses and first-time large format print users. Ideal for technical documents, posters, and designs, the TA series uses LUCIA TD pigment ink giving the user the ability to print on water-resistant media for low-cost outdoor signage. cano-H CANON SOLUTIONS AMERICA R . -_n7 Canon imageRUNNER ADVANCE C5535i III r Canon imageRUNNER ADVANCE C3530i III � - Canon imageRUNNER ADVANCE DX C3935i Current Current Recommendation BACKGROUND INFORMATION USA, BLI ID: 10182 USA, BLI ID: 101 USA, BLI ID: 13298 Speed 35 ppm color/35 ppm black 30 ppm color/30 ppm black 35 ppm color/35 ppm black Speed Segment 3 2 3 Manufacturing Status Current Discontinued (04/2020) Current OEM Canon (China) Canon (Thailand) Canon (Info not avail) Predecessor Model Canon imageRUNNER ADVANCE C5535i II Canon imageRUNNER ADVANCE C3530i II Replacement Date 09/01/2020 03/01/2020 Max Monthly Duty Cycle Info not avail Info not avail Info not avail Recommended Monthly Volume Info not avail Info not avail 2,000 to 30,000 impressions TYPE Scanner - ier, MF Digital - ier, MF Digital - Digital Technology Laser Laser Laser GENERAL SPECIFICATIONS/PAPER HANDLING 9 — First Copy Time color/4.9 sec black 73cpm 8.2 sec color/5.9 sec black 7.4 sec color/5.5 sec black Multicopy (Ltr/Lgl/Ldgr) color/35 cpm black 30 cpm color/30 cpm black 35 cpm color/35 cpm black/info not availNot applicablWarm-up Time sec 10 sec 10 sec Std Paper Source(s) Dual drawer Dual drawer Dual drawer Std Paper Capacity 550/550 sheets 550/550 sheets 550/550 sheets Paper Weights 14 -Ib bond to 140 -Ib index 14 -Ib bond to 80 -Ib cover 14 -Ib bond to 140 -Ib index Bypass/Paper Weights 100-sheet/14-Ib bond to 110 -Ib cover 100-sheet/14-Ib bond to 110 -Ib cover 100-sheet/14-Ib bond to 110 -Ib cover Std Paper Capacity (incl bypass) 1,200 sheets 1,200 sheets 1,200 sheets Max Paper Sources 6 5 5 Max Paper Capacity 6,350 sheets 2,300 sheets 2,300 sheets Max Original Size 12 x 17 12 x 17 11-3/4 x 17 Output Size (Min/Max) 3-7/8 x 5-1/2/12-5/8 x 18 3-7/8 x 5-1/2/12-5/8 x 18 4-1/8 x 5-7/8/12 x 18 Copy Resolution 600 x 600 dpi 600 x 600 dpi 600 x 600 dpi System Memory (Std/Max) 4 -GB RAM, 250 -GB HD/4-GB RAM, 1 -TB HD 3 -GB RAM, 250 -GB HD/3-GB RAM, 250 -GB HD 3.5 -GB RAM, 256 -GB SSD/3.5-GB RAM, 1 -TB SSD Duplex Auto (1:2,2:2,2:1) Auto (1:2,2:2,2:1) Auto (1:2,2:2,2:1) Paper Sizes Info not avail Info not avail to 11 x 17 Info not avail Document Feeder Std DSPF Std DSPF DSPF Document Feeder Capacity 150 orig 150 orig 200 orig Paper Weights 13 -Ib bond to 58 -Ib cover 13 -Ib bond to 58 -Ib cover 13.3 -Ib bond to 80 -Ib cover Std Output Tray Capacity 250 sheets 250 sheets 250 sheets Finisher Opt finishers Opt finishers Opt finishers Tray/Stapling/Position(s) 545, 3,250, 3,250/50/3 600, 3,250, 3,250/50/3 550, 3,250, 3,250/50/3 Other Opt cassette-feeding unit adds two 550-sheet drawers; opt 2,450-sheet letter-size/A4 paper tray; opt 2,700-sheet letter-size/A4 paper deck; opt staple finisher and booklet finisher have two trays (250/3,000); opt booklet finisher V folds up to 20 sheets (80-page booklets); opt staple finisher offers five sheet stapleless finishing; opt inner finisher offers 50-sheet stapling and 5-sheet stapleless stapling; bypass offers auto size detection SECURITY SPECS Network User Authentication Yes Electronic sorting; 250-sheet output standard; opt AP1 cassette-feeding unit adds two 550- sheet drawers; opt K1 inner finisher has two trays (500/100), 50-sheet stapling plus stapleless stapling of up to four sheets; opt A inner two-way tray (100/250); opt AM stapler and booklet finishers have two trays (3,000/250) - booklet finisher V folds up to 20 sheets (80 page booklets); opt hole punch Yes Opt AW 1 cassette-feeding unit adds two 550- sheet drawers; opt L1 inner finisher has two trays 545 sheet, 50-sheet stapling plus stapleless stapling; opt M1 inner two-way tray; opt AD stapler and booklet finishers have two trays (3,000/250) and stapleless stapling; booklet finisher V folds up to 20 sheets (80 page booklets); opt hole punch Yes IP Address Filtering Yes Yes Yes MAC Address Filtering Yes Yes Yes HDD Overwrite Std Std Std Max Overwrites 9 Info not avail Info not avail HDD Encryption Std Std Std Secure Print Yes Yes Yes Encrypted Secure Print Yes Yes Yes Encrypted PDF Mode (Encrypted Scanning) Yes Yes Yes IPsec Yes Yes Yes Secure Sockets Layer (SSL) Yes Yes Info not avail SNMPv3 Yes Yes Yes Transport Layer Security Yes Control Panel Details Control Panel Keypad and 10.1" color touchscreen Yes Keypad and 10.1" color touchscreen Yes 10.1" color touchscreen Quantity Selector 1 to 999 (0 to 9 keypad) 1 to 999 (0 to 9 keypad) 1 to 999 (0 to 9 touch keys) Help Key Yes ADDITIONAL INFORMATION Dimensions (HxWxD) 37-3/8" x 24-3/8" x 29-1/4" Yes 45-1/5" x 22-1/4" x 29-1/4" Yes 35-3/8" x 22-1/4" x 28-1/2" Weight 310.9 lbs 213.8 lbs 187.4 lbs Power Requirements 120-127 V, 10 A 120-127 V, 7.5 A 110-127 V, 8.5 A Energy Used While Power Off Info not avail Info not avail 0.4W Energy Used in Power Save Mode 0.8W 0.8W 0.8W Max Power Consumption 1800W 1500W 1500W TEC Value 1.6KWh 1.2KWh 0.33KWh Dedicated Outlet Not required Not required Not required Energy Star Compliant Yes MULTIFUNCTION MODES Copier Std Yes Std Yes Std Internet Fax Std Std Std Network Printer Std Std Std Printer Std Std Std Fax Scanner CONNECTIVITY SPECIFICATIONS Operating System Support USB Interface Network Interface Interface Type Mobile Print Support Std Win Server 2008, 7, Server 2012, 8. 1, 10, Server 2016, Mac OS X 10.3.9+, Citrix, Linux, UNIX Std 2.0, std 2.0 (host) x 2, std 3.0 (host) Std Ethernet, std wireless, opt wireless 10/100/1000BaseTX, 802.11 b/g/n, Bluetooth Low Energy Yes (Apple AirPrint, Canon Business Print, Mopria Print Service, UniFLOW Online) Opt Std Win Server 2008, 7, Server 2012, 8. 1, 10, Server 2016, Mac OS X 10.9+ Std 2.0, std 2.0 (host), std 3.0 (host) Std Ethernet, std wireless, opt wireless 10/100/1000BaseTX, 802.11 b/g/n, Bluetooth Low Energy Yes (Apple AirPrint, Canon Business Print, Mopria Print Service, UNFLOW Online) Std Win Server 2012, 10, Server 2016, Server 2019, Server 2022, 11, Mac OS X 10.13+ Std 2.0, std 2.0 (host), std 3.0 (host) Std Ethernet, opt wireless 10/100/1000BaseTX, 802.11 b/g/n Yes (Apple AirPrint, Canon PRINT Business, Mopria Print Service, opt UniFLOW Online) Near Field Communication Opt Opt Info not avail Embedded Software Platform or Extensible Solutions Interface Multifunctional Embedded Application Platform (MEAP) MH/MR/MMR/JBIG 33.6 Kbps 400 x 400 dpi Shared Multifunctional Embedded Application Platform (MEAP) -:E::- MH/MR/MMR/JBIG 33.6 Kbps Multifunctional Embedded Application Platform (MEAP) MH/MR/MMR/JBIG 33.6 Kbps 400 x 400 dpi Shared FACSIMILE SPECIFICATIONS Compression Method Compression Modem Speed Max TX Resolution 400 x 400 dpi Std/Max Fax Memory Shared Confid TX/RX Yes/Yes Yes/Yes Yes/Yes Dual Lines PRINTER SPECIFICATIONS Opt Opt Opt First -Page -Out Time Print from USB Microsoft Universal Print Native Compatib Enhanced Resolution Unenhanced Resolution Controller Mfr/Model Processor/Bits/MHz PDL/PCL SCANNER AND IMAGE MANAGEMENT 35 ppm color/35 ppm black Info not avail Yes (EPS, JPEG, PDF, TIFF, XPS) Yes Not applicable 1200 x 1200 dpi Canon/Info not avail Canon dual custom/Info not avail/1.75 GHz UFR II, PCL 6, Adobe PostScript 3 30 ppm color/30 ppm black Info not avail Yes (ESP, JPEG, PDF, TIFF, XPS) Yes Not applicable 1200 x 1200 dpi Canon/Info not avail Canon dual custom/Info not avail/1.75 GHz UFR 11, PCL 6, Adobe PostScript 3 35 ppm color/35 ppm black Info not avail Yes (EPS, JPEG, PDF, TIFF, XPS Yes 1200 x 600 dpi 1200 x 1200 dpi Canon/Info not avail Dual Core/Info not avail/1.8 GHz PCL 6, Adobe PostScript 3, UFR II Technology Proprietary image sensor Proprietary image sensor Info not avail Scan Speed (Simplex/Duplex) 80 ipm color, 80 ipm black/160 ipm color, 160 ipm black 80 ipm color, 80 ipm black/160 ipm color, 160 ipm black 135 ipm color, 135 ipm black/270 ipm color, 270 ipm black Max Resolution 600 x 600 dpi 600 x 600 dpi 600 x 600 dpi TWAIN Compatible Yes Yes Yes Scan Destinations Cloud Yes Yes Yes E-mail Yes Yes Yes 1 -fax Yes Yes Yes FTP Yes Yes Yes SMB Yes Yes Yes HDD Yes Yes Yes URL Yes Yes INA USB Yes Yes Yes LDAP Support Yes Yes Yes File Formats Supported JPEG, Office Open XML, PDF, PDF A/-1 b, JPEG, Office Open XML, PDF, PDF A/1 b, PDF DOCX, JPEG, PDF, PDF (device signature), PDF PDF (Apply Policy), PDF (optimize for web), (Apply Policy), PDF (optimize for web), PDF (optimize for web), PDF (user signature), PDF/A- PDF (user signature), compact PDF, PDF (user signature), compact PDF, PDF (device 1b, compact PDF, encrypted PDF, searchable (device signature), encrypted PDF, searchable signature), encrypted PDF, searchable PDF, PDF, Trace & Smooth PDF, PPTX, TIFF, XPS, PDF, Trace & Smooth PDF, TIFF, XPS, XPS Trace & Smooth PDF, TIFF, XPS, XPS (user XPS (device signature), XPS (user signature), (user signature), compact XPS, XPS (device signature), compact XPS, XPS (device compact XPS, searchable XPS signature), searchable XPS signature), searchable XPS OCR Software Std Canon proprietary OCR software Std Canon proprietary OCR software Info not avail Other Scan to WebDAV, mailbox, Super G3 fax Scan to WebDAV, mailbox, Super G3 fax Scan to WebDAV, Super G3 fax (optional) and IP (optional) and IP fax (optional); optional file (optional) and IP fax (optional); optional file fax (optional) formats supported include PDF user signature, formats supported include PDF user signature, PDF Trace & Smooth and XPS user signature; PDF Trace & Smooth and XPS user signature; skip blank page I skip blank page © 2023 Buyers Laboratory LLC Canon imageRUNNER ADVANCE C7565i III Canon imageRUNNER ADVANCE C7260 Canon imageRUNNER ADVANCE DX C5870i Current Current Recommendation BACKGROUND INFORMATION USA, BLI ID: 1017M USA, BLI ID: 1926 USA, BLI ID: 11819 Speed 60 ppm color/65 ppm black 55 ppm color/60 ppm black 70 ppm color/70 ppm black Speed Segment 4 4 5 Manufacturing Status Discontinued Discontinued (10/2018) Current Part Number Info not avail Info not avail Info not avail Domestic Intro Date February 2019 April 2013 March 2021 OEM Canon (Japan) Canon (China) Canon (Thailand) Predecessor Model Canon imageRUNNER ADVANCE C7565i II Canon imageRUNNER ADVANCE C7055 Replacement Model Canon imageRUNNER ADVANCE DX C7765i Canon imageRUNNER ADVANCE C7565i Replacement Date 07/01/2020 10/01/2016 Max Monthly Duty Cycle Info not avail Info not avail Info not avail Recommended Monthly Volume Info not avail 30,000 to 70,000 impressions 30,000 to 70,000 impressions TYPE u -co or copier, MF F u 1-color copier, u -co or copier, Scanner Digital Digital Digital Technology Laser Laser Laser GENERAL SPECIFICATIONS/PAPER HANDLING First Copy Time 5.9 sec color/4.8 sec black 6.6 sec color/4.9 sec black 3.7 sec color/2.7 sec black Multicopy (Ltr/Lgl/Ldgr) 60 cpm color/65 cpm black 55 cpm color/60 cpm black 70 cpm color/70 cpm black Warm-up Time 30 sec 31 sec 7 sec Std Paper Source(s) Four drawer Four drawer Dual drawer Std Paper Capacity 550/550/1,100/1,100 sheets 550/550/1,100/1,100 sheets 550/550 sheets Paper Weights 14-Ib bond to 140-Ib index 14-Ib bond to 80-Ib cover 14-Ib bond to 140-Ib index Bypass/Paper Weights 250-sheet/14-Ib bond to 110-Ib cover 100-sheet/14-Ib bond to 110-Ib cover 100-sheet/14-Ib bond to 110-Ib cover Std Paper Capacity (incl bypass) 3,550 sheets 3,400 sheets 1,200 sheets Max Paper Sources 7 7 5 Max Paper Capacity 9,300 sheets 6,900 sheets 6,350 sheets Max Original Size 12 x 17 11 x 17 12 x 17 Output Size (Min/Max) 3-1/2 x 5-7/8/13 x 19-1/4 4 x 5-7/8/13 x 19-1/4 3-7/8 x 5-1/2/12-5/8 x 18 Copy Resolution 600 x 600 dpi 600 x 600 dpi 600 x 600 dpi System Memory (Std/Max) Duplex Paper Sizes 4-GB RAM, 250-GB HD/4-GB RAM, 1-TB HD 2-GB RAM, 160-GB HD/2.5-GB RAM, 1-TB HD 5-GB RAM, 256-GB SSD/5-GB RAM, 1-TB SSD Auto (1:2,2:2,2:1) Info not avail Std DSPF Auto (1:2,2:2,2:1) Auto (1:2,2:2,2:1) Info not avail to 13 x 19 Info not avail to 13 x 19 Std DSPF Document Feeder Std DSPF Document Feeder Capacity 300 orig 300 orig 200 orig Paper Weights 13-Ib bond to 80-Ib cover 13-Ib bond to 80-Ib cover 13.3-Ib bond to 80-Ib cover Std Output Tray Capacity Not applicable 250 sheets Finisher Opt finishers Opt finishers Opt finishers Tray/Stapling/Position(s) SECURITY SPECS Network User Authentication 3,500, 3,500, 4,250, 4,250/65, 65, 100, 100/3 Yes 4,000/100/3 Yes 3,250/50/3 Yes IP Address Filtering Yes Yes Yes MAC Address Filtering Yes Yes Yes HDD Overwrite Std Std Std Max Overwrites 9 9 Info not avail HDD Encryption Std Opt Std Secure Print Yes Yes Yes Encrypted Secure Print Yes Opt Yes Encrypted PDF Mode (Encrypted Scanning) Yes Opt Yes IPsec Yes Yes Yes Secure Sockets Layer (SSL) Yes Info not avail Info not avail SNMPv3 Yes Yes Yes Transport Layer Security Yes Info not avail Yes Control Panel Details Control Panel Keypad and 10.1" color touchscreen Keypad and 8.4" color touchscreen 10.1" color touchscreen Quantity Selector 1 to 9,999 (0 to 9 keypad) 1 to 9,999 (0 to 9 keypad) 1 to 999 (0 to 9 touch keys) Help Key ADDITIONAL INFORMATION Dimensions (HxWxD) Yes 48" x 27-1/8" x 37-1/8" Yes 48-1/8" x 27-1/8" x 36-3/4" Yes 36-7/8" x 24-3/8" x 28-1/2" Weight 593 lbs 604 lbs 238.1 lbs Power Requirements 120-127 V, 16 A 120 V, 16 A 110-127 V, 12 A Energy Used While Power Off Info not avail 0.3W Info not avail Energy Used in Power Save Mode 0.9W 0.9W 0.8W Energy Used in Ready Mode 119.2W Info not avail 56.1W Max Power Consumption 2000W 2000W 1800W TEC Value 4.5KWh Info not avail 0.86KWh Dedicated Outlet Recommended Required Not required Energy Star Compliant Yes Yes Yes Operating Noise Level SUPPLIES/MAINTENANCE Info not avail GPR-56 Black toner (0998C003AA): Priced by dealer; Yield: 82,000; Coverage: 5% 57 dB GPR-33 Black toner cartridge; Yield: 80,000; Coverage: 5% 52 dB GPR-61 Black toner cartridge (3763C003AA): Priced by dealer; Yield: 71,000; Coverage: 5% GPR-56 Cyan toner (0999C003AA): Priced by dealer; Yield: 66,500; Coverage: 5% GPR-33 Cyan toner cartridge; Yield: 52,000; Coverage: 5% GPR-61 Cyan high-yield toner cartridge (3764C003AA): Priced by dealer; Yield: 60,000; Coverage: 5% GPR-56 Magenta toner (10000003AA): Priced by dealer; Yield: 66,500; Coverage: 5% GPR-33 Magenta toner cartridge; Yield: 52,000; Coverage: 5% GPR-61 L Cyan standard-yield toner cartridge (3767C003AA): Priced by dealer; Yield: 26,000; Coverage: 5% GPR-56 Yellow toner (1001 C003AA): Priced by GPR-33 Yellow toner cartridge; Yield: 52,000; GPR-61 Magenta high-yield toner cartridge dealer; Yield: 66,500; Coverage: 5% Coverage: 5% (3765C003AA): Priced by dealer; Yield: 60,000; Coverage: 5% GPR-56 Black drum: Priced by dealer GPR-32/33 Black drum; Yield: 500,000 GPR-61 L Magenta standard-yield toner cartridge (3768C003AA): Priced by dealer; Yield: 26,000; Coverage: 5% GPR-61 Yellow high-yield toner cartridge GPR-56 CMY Drum: Priced by dealer GPR-46 Cyan drum; Yield: 164,000 (3766C003AA): Priced by dealer; Yield: 60,000; Coverage: 5% GPR-61 L Yellow standard-yield toner cartridge PM Schedule: Info not avail GPR-46 Magenta drum; Yield: 164,000 (3769C003AA): Priced by dealer; Yield: 26,000; Coverage: 5% GPR-61 Black drum: Priced by dealer; Yield: GPR-46 Yellow drum; Yield: 164,000 482,000 PM Schedule: Info not avail GPR-61 Cyan drum: Priced by dealer; Yield: 410,000 GPR-61 Magenta drum: Priced by dealer; Yield: 410,000 GPR-61 Yellow drum: Priced by dealer; Yield: 410,000 Film protective for DX control panel (10 pack) (3821V580): $118 Film protective for DX control panel (100 pack) (3821V581): $1,053 Y1 Staple cartridge (0148C001AA): $45 P1 Staple cartridge 10,000 (1008B001): $75 PM Schedule: Info not avail MULTIFUNCTION MODES Copier Std Std Std Internet Fax Std Std Std Network Printer Std Std Std Printer Std Std Std Fax Opt Opt Opt Network Fax Opt Opt Opt PC Fax Opt Opt Opt Scanner Std Std Std CONNECTIVITY SPECIFICATIONS Operating System Support Win Server 2008, 7, Server 2012, 8.1, 10, Win XP, Server 2003, Vista, Server 2008, 7, 8, Win Server 2008, 7, Server 2012, 8.1, 10, Server Server 2016, Mac OS X 10.3.9+ Mac OS X 10.4.9+, Citrix, Linux, UNIX 2016, Server 2019, Mac OS X 10.10+ USB Interface Std 2.0, std 2.0 (host) x 2, std 3.0 (host) Std 2.0 x 2, std 2.0 (host) x 2 Std 2.0, std 2.0 (host), std 3.0 (host) Network Interface Std Ethernet, std wireless, opt wireless Std Ethernet, opt wireless Std Ethernet, std wireless, opt wireless Interface Type 10/100/1000BaseTX, 802.1b/g/n, Bluetooth 10/100/1000BaseTX, 802.1x 10/100/1000BaseTX, 802.11b/g/n, Bluetooth Low Low Energy Yes (Apple AirPrint, Canon Business Print, Energy Mobile Print Support Yes Yes (Apple AirPrint, Canon PRINT Business, Mopria Print Service) Opt Mopria Print Service, opt uniFLOW Online) Opt Near Field Communication No Embedded Software Platform or Extensible Solutions Interface Multifunctional Embedded Application Platform (MEAP) Multifunctional Embedded Application Platform (MEAP) Multifunctional Embedded Application Platform (MEAP) FACSIMILE SPECIFICATIONS Compression Method MH/MR/MMR/JBIG MH/MR/MMR/JBIG MH/MR/MMR/JBIG Modem Speed 33.6 Kbps 33.6 Kbps 33.6 Kbps Max TX Resolution 400 x 400 dpi 400 x 400 dpi 400 x 400 dpi Std/Max Fax Memory Shared Shared Shared Confid TX/RX Yes/Yes Yes/Yes Yes/Yes Dual Lines Opt Opt Opt PRINTER SPECIFICATIONS Speed 60 ppm color/65 ppm black 55 ppm color/60 ppm black 70 ppm color/70 ppm black First -Page -Out Time Info not avail Info not avail Info not avail Print from USB Yes (EPS, JPEG, PDF, TIFF, XPS) Yes (JPEG, PDF, TIFF, XPS) Yes (EPS, JPEG, PDF, TIFF, XPS) Microsoft Universal Print Native Compatibility Yes Info not avail Yes Enhanced Resolution Not applicable Not applicable Info not avail Unenhanced Resolution 2400 x 2400 dpi 1200 x 1200 dpi 1200 x 1200 dpi Controller Mfr/Model Canon/Info not avail Canon/Info not avail Canon/Info not avail Processor/Bits/MHz Canon dual custom/Info not avail/1.75 GHz Canon dual custom/Info not avail/1.8 GHz Dual Core/Info not avail/1.8 GHz PDL/PCL UFR II, PCL 6, Adobe PostScript 3 UFR II, opt PCL 5c/6, opt Adobe PostScript 3 Adobe PostScript 3, PCL 6, UFR II Controller Mfr/Model EFI/imagePASS-N2 (Fiery FS350) EFI/imagePASS A2 (System 10e/E) EFI/imagePASS R1 (Fiery FS400) Processor/Bits/MHz Intel Pentium G4400/Info not avail/3.3 GHz E5300/Info not avail/2.6 GHz Intel Pentium G4400/Info not avail/3.3 GHz PDL/PCL PCL 6, Adobe PostScript 3 PCL 5c/6, Adobe PostScript 3 Adobe PostScript 3, PCL 6 Controller Mfr/Model SCANNER AND IMAGE MANAGEMENT SPECIFICATIONS Technology Not applicable EFI/ColorPASS GX400 (System 10/PRO080-3) Not applicable Proprietary image sensor Proprietary image sensor Proprietary image sensor Scan Speed (Simplex/Duplex) 120 ipm color, 120 ipm black/220 ipm color, 240 ipm black 120 ipm color, 120 ipm black 135 ipm color, 135 ipm black/270 ipm color, 270 ipm black Max Resolution 600 x 600 dpi 600 x 600 dpi 600 x 600 dpi TWAIN Compatible Yes Yes Yes Scan Destinations Cloud Yes Yes Yes E-mail Yes Yes Yes 1 -fax Yes Yes Yes FTP Yes Yes Yes SMB Yes Yes Yes HDD Yes Yes Yes URL Yes Yes INA USB Yes Yes Yes LDAP Support Yes Yes Yes File Formats Supported JPEG, Office Open XML, PDF, PDF A/1 -b, JPEG, Office Open XML, PDF, PDF/A-1 b, JPEG, Office Open XML, PDF, PDF (Apply Policy), PDF (Apply Policy), PDF (optimize for web), compact PDF, searchable PDF, XPS, compact PDF (device signature), PDF (limited color), PDF PDF (digital signature), compact PDF, PDF XPS, searchable XPS, TIFF (optimize for web), PDF (user signature), PDF/A- (device signature), encrypted PDF, searchable 1b, compact PDF, encrypted PDF, searchable PDF, Trace & Smooth PDF, TIFF, XPS, XPS PDF, TIFF, XPS, XPS (device signature), XPS (device signature), XPS (user signature), (user signature), compact XPS, searchable XPS compact XPS, searchable XPS OCR Software Std Canon proprietary OCR software Info not avail Std Canon proprietary OCR software © 2023 Buyers Laboratory LLC 900 HP Color LaserJet Pro MFP HP LaserJet Enterprise HP Of iiceJet Pro X576dw Canon imageRUNNER M479fdnBrother MFC-L5700DW HP LaserJet Pro M402dne M506n HP LaserJet P1505n HP LaserJet Pro M501dn MFP Xerox Phaser 6180DN 1643iF Current Current Current Current Current Current Current Current Recommendation BACKGROUND USA, BLI ID: 10533 USA, BLI ID: 1573 USA, BLI ID: USA, BLI ID: 30 USA, BLI ID: 35026 1W USA, BLI ID: 30097 USA, BLI I , BLI ID: 10821 INFORMATION WD WD WD IWD Model Color LaserJet Pro MFP M479fdn MFC-L5700DW LaserJet Pro M402dne LaserJet Enterprise M506n LaserJet P1505n LaserJet Pro M501dn OfficeJet Pro X576dw MFP Phaser 6180DN imageRUNNER 1643iF Manufacturinq Status Discontinued Current Discontinued Discontinued Discontinued Current Discontinued Discontinued Current Discontinued Date 07/2023 06/2019 09/2019 02/2009 Domestic Intro Date Mav 2019 February 2016 April 2017 October 2015 November 2007 March 2016 February 2013 February 2007 September 2019 OEM HP (Mexico) Brother (Vietnam) HP (China) Canon (Philippines) MULTIFUNCTION MODES Copier Std Std Std Std Internet Fax INA Std No Std Network Printer Std Std Std Std Printer Std Std Std Std Fax Std Std Std Std Network Fax INA Std Std INA PC Fax INA Std Std Std Scanner Std Std Std Std GENERAL SPECIFICATIONS Warm Up Time Info not avail 3 sec None None 20 sec 14 sec Print Technology Laser Laser Laser Laser Laser Laser Inkjet Laser Laser Scanner Digital Digital Digital Digital Device Type Full-color printer, MF Monochrome printer, MF Full-color printer, MF Monochrome printer, MF PRINT SPECIFICATIONS Print Speed (Letter/A4) 28 ppm color/28 ppm black 42 ppm 40 ppm 45 ppm 24 ppm 45 ppm 42 ppm color/42 ppm black 26 ppm/20 ppm 45 ppm First -Page -Out Time (Mono/Color) 11.1 sec color/9.5 sec black 7.2 sec 5.6 sec 5.9 sec 6.5 sec 5.7 sec 9.5 sec color/9.5 sec black INA110 sec 5.7 sec Resolution 600 x 600 dpi 1200 x 1200 dpi 600 x 600 dpi 1200 x 1200 dpi 1200 x 1200 dpi 600 x 600 dpi 1200 x 1200 dpi 600 x 600 dpi 600 x 600 dpi Enhanced Resolution 38400 x 600 dpi color/38400 x 600 dpi black 2400 x 600 dpi 1200 x 1200 dpi None None 4800 x 600 dpi 2400 x 1200 dpi 2400 x 600 dpi Info not avail Controller Mfr/Model HP/Info not avail Info not avail/Info not avail HP/Info not avail Canon/Info not avail Processor/Bits/MHz Info not avail/Info not avail/1.2 GHz ARM Cortex -A9/32/800 INA/INA/1.2 GHz INA/INA/1.2 GHz INA/INA/266 INA/INA/1.5 GHz Marvell PJ4/32/792 INA/INA1400 Canon custom/Info not avail/Info not avail PDL/PCL PCL 5c/6, PostScript 3, URF PCL 6, PostScript 3, Epson PCL 6, PostScript 3 FX, IBM Proprinter, XPS PCL 5/6, PostScript 3 Host -based, PCL5e PCL 5/6, PostScript 3 PCL5c/6, PostScript 3 PCL 6, Adobe PostScript 3 PCL Se/6, Adobe PostScript 3, UFR II LT Std/Max Memory 256 MB/256 MB 512 MB/1.5 GB 8 MB/8 MB 256 MB/256 MB 128 MB/1152 MB Std/Max Hard Drive None Standard 4 -GB, optional 500- GB None None None PRINT FEATURES Resident Fonts 84 scalable TrueType 105 PCL, 92 PostScript, 1 Unicode; 2 Windows Vista 8 Host -based, HP PCL5e 84 scalable TrueType 139 PostScript, 81 PCL IPP (Web) Support Standard Standard Standard Standard Standard USB Print Yes Yes (JPEG, PDF, TIFF, XPS) No Yes (CHT, PCL, PDF, PRN, PS) INA No Info not avail INA Yes (JPEG, PDF, TIFF, XPS) PAPER HANDLING Std Paper Source(s) Sinqle drawer Sinqle drawer 2 2 2 2 Sinqle drawer 2 Sinqle drawer Paper Capacity 250 sheets 250 sheets 500 sheets 550 sheets Paper Weiqhts (Drawer) 16 to 43 lbs 16 to 32 lbs 16 -Ib to 32 -Ib bond 16 -Ib to 58 -Ib bond 16 -Ib to 43 -Ib bond 16 -Ib to 58 -Ib bond 16 to 58 lbs 17 -Ib bond to 80 -Ib cover 16 to 32 lbs Bypass capacity 50 -sheet 50 -sheet 100 sheets 100 sheets 10 sheets 100 sheets 50 -sheet 150 sheets 100 -sheet Bypass min/max media 16 to 47 lbs 16 to 53 lbs 16 -Ib to 46.6 -Ib bond 16 -Ib to 58 -Ib bond 16 -Ib to 43 -Ib bond 16 -Ib to 47 -Ib bond 16 to 58 lbs 17 -Ib bond to 80 -Ib cover 16 -Ib bond to 73 -Ib cover Std Paper Capacity 350 sheets 650 sheets 260 sheets 650 sheets 400 sheets Max Paper Sources 3 4 3 5 2 3 3 3 5 Max Paper Capacity 850 sheets 1,340 sheets 900 sheets 2,300 sheets 260 sheets 1,200 sheets 1,050 sheets 950 sheets 2,300 sheets Std Output Capacity 150 sheets 150 sheets 150 sheets 250 sheets 150 sheets 250 sheets 300 sheets 150 sheets Other Output None None None None None Max Sheet Size 8-1/2 x 14 8-1/2 x 14 8.5" x 14" 8.5" x 14" 8.5" x 14" 8.5" x 14" 8-1/2 x 14 8.5" x 14" 8-1/2 x 14 Smallest Size Supported 3 x 5/ 5-1/2 x 8-1/2 3 x 5 3 x 5 Duplex Auto (1:2,2:2,2:1) Auto (1:2,2:2,2:1) Standard None None Standard Auto (1:2,2:2,2:1) Standard Auto (1:2,2:2,2:1) Duplex Paper Sizes 8-1/2 x 11 to8-1/2 x 14 8-1/2 x 11 to8-1/2 x 14 5 x 5 to8-1/2 x 14 Info not avail to8-1/2 x 14 Document Feeder Std DSPF Std RADF Std RADF Std DSPF Document Feeder Capacity 50 oriq 50 oriq 50 oriq 50 oriq Document Feeder Paper Weights CONTROL PANEL 16 to 32 lbs 17 to 24 lbs 16 to 24 lbs 13 to 28 lbs Type 4.3" color touchscreen Keypad and 3.7" color touchscreen LCD/2 lines LCD/4 lines LCD/INA LCD/2 lines 4.3" color touchscreen LCD/INA 5" color touchscreen Quantity Selector 1 to 999 (0 to 9 touch keys) 1 to 99 (0 to 9 keypad) 1 to 99 (0 to 9 touch keys) 1 to 999 (0 to 9 touch keys) Help Key INTERFACEMON N ECTI V ITY Yes No Yes Info not avail SPECIFICATIONS Operating System Support Win Server 2008, 7, Server 2012, 8, 8. 1, 10, Server 2016, Mac OS 10. 12, 10.13, 10.14, Citrix, Linux, Novell, UNIX Win XP, Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Mac OS X 10.8.5, 10.9.x, 10.10.x, 10.11.x+, Linux Windows XP/Server Windows XP/Server 2003/Vista/Server 2003/Vista/Server 2008/7/Server 2012/8/8.1/10, 2008/7/Server 2012/8/8.1/10, Mac OS X 10.8-10.10, Citrix, Mac OS X 10.7, 10.8, 10.9, Linux, UNIX 10.10, Citrix, Linux, UNIX Windows 2000/XP/Server Windows XP/Server 2003/Vista, Mac OS X 10.2.8, 2003/Vista/Server 10.3, 10.4, Linux, UNIX 2008/7/Server 2012/8/8.1/10, Mac OS X 10.9-10.11, Citrix, Linux, UNIX Win XP, Server 2003, Vista, Server 2008, 7, 8, Server 2011, Server 2012, Mac OS X 10.6, 10.7, 10.8, Linux Windows 2000/XP/Server 2003/Vista, Mac OS X 10.2+ Win Server 2008, 7, Server 2012, 8. 1, 10, Server 2016, Server 2019, Mac OS X 10.6+, Linux Std Interface 10/100/1000BaseTX 10/100/1000BaseTX Ethernet, USB 2.0, USB Ethernet, USB 2.0, USB 2.0 USB 2.0 10/100/1000BaseTX Ethernet, USB 2.0, USB Parallel, USB 2.0, 10/100BaseTX Ethernet Opt Interface None 802.11 b/g/n Jetdirect 175x fast ethernet, None en3700, ew2400 802.11g wireless 802.11 b/g, multi -protocol network card USB Interface Std 2.0, std (host) Std 2.0, std (host) Std 2.0, std 2.0 (host) x 2 Std 2.0, std 2.0 (host) x 2 Network Interface Std Ethernet Std Ethernet, std wireless Std Ethernet, std wireless Std Ethernet, std wireless Interface Type 10/100/1000BaseTX 10/100BaseTX, 802.11 b/g/n 10/100BaseTX, 802.11 b/g/n 10/100/1000BaseT, 802.11 b/g/n Printer Mgmt Software HP Toolbox, HP Web HP Web Jetadmin, HP Proxy Jetadmin Agent HP Toolbox, Embedded Web HP Toolbox, HP Web Server, Web Jetadmin Jetadmin CentreWare IS embedded Web Server, CentreWare Web, PrintingScout Mobile Print Support Yes (Apple AirPrint, HP ePrint, HP Mobile Apps, HP Roam, HP Smart App, Mopria Print Service) Yes (Apple AirPrint, Brother iPrint&Scan, Cortado Workplace, Mopria Print Service, Wi-Fi Direct) Yes (Apple AirPrint, HP Yes (Apple AirPrint, HP ePrint, HP Mobile Apps, ePrint, Mopria Print Service, Mopria Print Service) Wi-Fi Direct) INA Yes (Apple AirPrint, HP ePrint, Mopria Print Service) Info not avail INA Yes (Apple AirPrint, Canon PRINT Business, Mopria Print Service, uniFLOW Online, Wi- Fi Direct, Windows 10 Mobile Print) Near Field Communication No No No Optional No No No No Std ADDITIONAL INFORMATION Dimensions (HxWxD) IIIIIIIl 15.7" x 16.4" x 18.6" 19.1" x 17.1" x 16.8" 8.5" x 15" x 14.06" 11.73" x 16.46" x 14.80" I- 8.9" x 14.9" x 9.6" 11.38" x 16.46" x 14.80" 18.5" x 15.7" x 19.4" 20.3" x 20.3" x 15.7" 17-3/16" x 19-7/16" x 18-5/16" Weight 51.6 lbs 37.9 lbs 18.92 lbs 25.5 lbs 12.9 lbs 25.6 lbs 53lbs 62.3 lbs 41.9 lbs Power Requirements 110-127 V. Amps not avail 110-120 V, Amps not avail 110-127/50-60/INA 100-127/60/INA 110-220/50-60/INA 100-127/50-60/INA 100-240 V. 2.2 A 110/60/INA 120-127 V. 7.1 A Enerqv Used While Power Off O.06W 0.03W 0.11W O.OBW 0.8W 0.11W 0.2W 0.11W Max Power Consumption INAW INAW INAW 450W TEC Value 1.116KWh 2.056KWh 1.54KWh 1.886KWh 1.677KWh O.60KWh 0.40KWh Dedicated Outlet Not required Not required Not required Not required Enerqv Star Compliant Yes Yes Yes No Yes Yes Yes Yes Yes Operating Noise Level 49 dB 54 dB 54 dB 54 dB 50 dB 54 dB 68 dB 49.1 dB 74.1 dB Idle Noise Level Inaudible 24 dB Inaudible 25 dB 28.6 dB SECURITY SPECS Network User Authentication Yes Yes Yes Yes Yes No IP Address Filterinq Yes Yes Yes Yes Yes Yes Yes MAC Address Filtering No No No No No Yes Secure Print Opt Yes Standard Standard None Standard No Optional Yes Encrypted Secure Print Opt Yes Optional Standard No No Encrypted PDF Mode (Encrypted Scanning) Yes No Yes IPsec Yes No Yes No No Yes Secure Sockets Layer(SSL) Yes Yes Yes Yes Yes Yes Yes SNMPv3 Yes Yes Yes Yes Yes No Yes Transport Layer Security Yes Yes Yes Yes Yes Yes Yes COPIER SPECIFICATIONS First Copy Time Info not avail 10 sec 9 sec color/9 sec black 6 sec Letter 28 cpm color/28 cpm black 42 cpm 42 cpm color/42 cpm black 45 Legal /Info not avail /36 cpm Ledger /Not applicable /Not applicable Copy Resolution 600 x 600 dpi 1200 x 600 dpi 600 x 600 dpi 600 x 600 dpi Std Copier Memory 512 -MB flash, 512 -MB RAM 256 -MB RAM 768 -MB RAM 1 -GB RAM Max Copier Memory 512 -MB flash, 512 -MB RAM 256 -MB RAM 768 -MB RAM 1 -GB RAM Max Original Size 8-1/2 x 14 8-1/2 x 14 8-1/2 x 14 8-1/2 x 14 SCANNER AND IMAGE MANAGEMENT SPECIFICATIONS _1116— Scan Technology CIS CIS CIS/ CIS Scan Speed 20 ipm color, 29 ipm black 20 ipm color, 24 ipm black 15 ipm color, 20 ipm black 13 ipm color, 38 ipm black Max Resolution 1200 x 1200 dpi 1200 x 1200 dpi 1200 x 1200 dpi 600 x 600 dpi TWAIN Compatible Yes Yes Yes Yes Cloud Yes Yes INA Yes E-mail Yes Yes Yes Yes I -fax INA Yes Yes Yes FTP INA Yes No Yes SMB Yes Yes Yes Yes HDD NA NA NA NA URL INA Yes No INA USB Yes Yes INA Yes LDAP Support Yes Yes Yes Yes File Formats Supported BMP, JPEG, PDF, PDF/A, JPEG, PDF, PDF/A, BMP, JPEG, PDF, searchable JPEG, PDF, compact PDF, compact PDF, searchable searchable PDF, secure PDF, PDF, PNG, RTF, TIFF, TXT digital signature PDF, PDF, PNG, RTF, TIFF, TXT, TIFF, XPS encrypted PDF, searchable XPS PDF, TIFF OCR Software Info not avail Std Brother Control Center, Std Readiris Pro Std Universal Send std Nuance PaperPort SE, std Presto! PageManager Other Max scan size 8-1/2 x 14/216 Color scanning; 19200 x Max scan size from RADF: Color scanning x 356 19200 dpi interpolated 8.5"x 14 "/216 mm x 356 mm resolution; 48 -bit color depth; WIA compliant; supports ICA/ISIS drivers; scan to file, image, network folder, SSH Server/SFTP; scan speed is at 200 dpi FACSIMILE SPECIFICATIONS Compression Method I MH/MR/MMR MH/MR/MMR/JBIG I MH/MR/MMR MH/MR/MMR/JBIG Modem Speed 33.6 Kbps 33.6 Kbps 133..6 Kbps 33.6 Kbps Max TX Resolution 300 x 300 dpi 203 x 392 Ipi 300 x 300 dpi 400 x 400 dpi Std/Max Fax Memory Shared 8 -MB Flash/8-MB Flash Shared Shared Confidential TX/RX No/No No/No No Info not avail Dual Lines No No No No None I J 1 Attachment kit card reader F1 Card reader (4784B001AA):$374 Card reader assembly for universal keyboard stand (2212V478):$66 Al Card set 1 to 30 (4781 B001 AA): $188 A3 Card set 101 to 200 (4781B003AA):$548 A4 Card set 201 to 300 (4781B004AA):$548 A5 Card set 301 to 500 (4781B005AA):$1,107 A2 Card set 31 to 100 (4781B002AA):$411 A6 Card set 501 to 1000 (4781BO06AA):$2,783 C1 Interface copy control (5145B001AA):$64 Al Accessibility handle ADF 02023 Buyers Labo ryLLC Canon imagePROGRAF iPF750 HP DesignJet T920 36 -in PostScript Printer Canon imagePROGRAF TA -30 MFP L36ei Current Current Recommendation Background Information Status Discontinued Discontinued Current Discontinued Month 02 11 Discontinued Year 2015 2015 Part Number 2983B013AA CR355A 3661C008AA Domestic Intro Date April 2009 June 2013 July 2020 Replacement Model Canon imagePROGRAF iPF780 Replacement Date 07/01/2014 OEM Canon HP Canon Target Applications CAD/Rendering Yes Yes Yes Posters, Banners and Signs Yes Multifunction Capabilities Copy No No Std Print Std Std Std Scan No No Std General Specifications Technology Single -pass Processor/Bits/GHz Hard -Disk Drive PDLs Compatible File Formats Front Ends Manufacturer's RIP Included Ergosoft Compatibility ONYX Compatibilitv OS Compatibility Drop on Demand Thermal I Info not avail/Info not avail/Info not avail 256 -MB RAM/256-MB RAM None Host -based on Demand Thermal Info not avail/Info not avail/Info not avail 1.5 -GB RAM/1.5-GB RAM Std 320 GB Adobe PostScript 3, Adobe PDF 1.7 Extension Level 3, CALS G4, HP-GL/2, HP PCL3 GUI, HP -RTL, JPEG, TIFF, URF Windows XP/Server 2003Nista/Server 2008, Windows XP/Server 2003Nista/Server 7, Mac OS X 10.3.9-10.6, OS X 10.5-10.6 2008/7/8, Mac OS X 10.6, 10.7, 10.8, Linux USB Interface 2.0 Network Interface Ethernet 2.0 (Hos Ethernet Drop on Demand Thermal Inkjet No L-COA PRO/Info not avail/Info not avail 2 -GB RAM/2-GB RAM None HP-GL/2, HP RTL, SG Raster JPEG No Yes Yes Windows Server 2008/7/Server 2012/8.1/10/Server 2016, Mac OS X 10.10.5- 10.12.x 2.0, 2.0 (host) Ethernet, wireless El Interface Type 10/100/1000BaseTX 10/100/100013aseT 10/100/1000BaseTX, 802.11 b/g/n Wireless Printing Support Yes WiFi Direct Yes Near Field Communication Speed and Resolution Fastest Speed No No 51.94 sq ft/hr Info not avail Max Resolution (dpi) Colors Supported Color/Monochrome 2400 x 1200 Color 2400 x 1200 Color 2400 x 1200 Color Std Number of Ink/Toner Colors 5 Max Number of Ink/Toner Colors 5 Max Color Channels 5 6 6 Ink/Toner Cartridge Capacities 55 ml Type of Ink/Toner Aqueous Pigment Aqueous Dye Aqueous Pigment Type of Ink/Toner Reactive Dye Printhead Supplier Canon HP Canon Number of Printheads 1 Smallest Ink Droplet Size 4 6 5 Variable Drop Size Capability Yes Gamut/Tonal Expansion Yes Yes No Cyan Yes Yes Yes Magenta Yes Yes Yes Yellow Yes Yes Yes Black Yes Yes Yes Blue No Clear Ink/Varnish No No No Fluorescent No Green No Light Black/Gray No Light Cyan No Light Magenta No Matte Black Yes Metallic No Orange No Photo Black No Purple/Violet No Red No White No No No Color Configurations C,M,Y,K,MK,MK Spectrophotometer Media Handling Info not avail Std/Max Number of Rolls 1/1 1/1 1/1 Roll Min Paper Width 8" Roll Max Paper Width 36" 36" 36" Roll Max Print Width 36" 36" 36" Roll Max Paper Thickness 0.03" 0.019" 0.03" Roll Max Paper Weight Info not avail 280 gsm Info not avail Roll Max Weight Info not avail Roll Max Diameter 5.9" Cut Sheet Supported Std Std Std Stacker/Capacity Info not avail Take Up System Info not avail Folder Option Info not avail Additional Information Aid Control Panel LCD Color touchscreen color touchscreen Dimensions (HxWxD) 41.8" x 51.3" x 34.3" 55.1" x 27.3" x 37.4" Info not avail Weight 139 lbs 191.8 lbs Info not avail Energy Used in Power Save/Sleep Mode (Watts) 1 3.6 Energy Used in Ready Mode (Watts) 5 < 7 Energy Used While Printing (Watts) < 120 59 Operating Noise Level 50 dB 47 dB 42 dB Power Requirements (V/Hz/Amps) 100-240/50-60/Info not avail 100-240/50-60/4.2 100-240/50-60/Amps not avail Energy Star Compliant Options Yes RI -12-33 Roll holder set (1465B013BA): $150 Yes Scanner (CQ65413): $18,995 Yes RI -12-35 Roll holder: $150 Canon PosterArtist (7025A039BA): $395 Adapter core (CN538A): $12 Canon PosterArtist: $395 Canon imagePROGRAF iPF750 MFP M40 (2983B048AC): $7,495 Spindle 36" (COE65A): $75 Canon imagePROGRAF TA -30 without Stand (3661 C005AA): $2,945 © 2023 Buyers Laboratory LLC List of Complementary Services Offered by Proposer along with Corresponding Prices Canon CANON SOLUTIONS AMERICA LIST OF COMPLEMENTARY SERVICES OFFERED BY PROPOSER ALONG WITH CORRESPONDING PRICES Canon Solutions America, Inc. LIST OF COMPLEMENTARY SERVICES OFFERED BY PROPOSER ALONG WITH CORRESPONDING PRICES Further discussion is needed to provide the best complementary service for the City of La Quinta. Canon CANON SOLUTIONS AMERICA ,�3 Staffing and Project Organization Cana" CANON SOLUTIONS AMERICA STAFFING AND PROJECT ORGANIZATION Canon Solutions America. Inc. STAFFING AND PROJECT ORGANIZATION PROJECT MANAGER We will assign a Project Manager to act as the primary point of contact throughout this engagement. The project manager will: • Be a single point of contact for you. • Manage and provide support throughout the project lifecycle. • Be accountable for understanding your expectations and providing effective project planning and coordination. • Provide an enterprise -wide focus, seeing "the big picture". • Partner with stakeholders for effective communication. The Project Manager is responsible for managing the day-to-day operational aspects of the engagement, including: • Creating and managing the project plan. • Identifying, tracking, and mitigating project risks. • Creating a Communication Plan and proactively providing information to all stakeholders. The Canon Solutions America Project Manager works with you to customize the Project Plan to best fit the project scope. The Project Plan is clearly defined to cover every aspect of the process. This is a coordinated and collaborative delivery that includes a Pre -Implementation Checklist and, for software solutions, a Statement of Work (SOW) that details all aspects of the project scope. CANON SOLUTIONS AMERICA'S PROJECT MANAGEMENT METHODOLOGY At the highest level, Canon Solutions America's implementation methodology encompasses five important phases that constitute the project lifecycle: • Initiate • Plan • Execute • Monitor and Control • Close INITIATE During the initiation phase, we will assemble the project team consisting of stakeholders from both your organization and Canon Solutions America. • Meetings will be held to review the project scope and establish high-level goals and objectives. • The Canon Solutions America Project Manager will develop project tracking tools and documents. PLAN During the planning phase, critical project documents will be created including Communication Plan, Resource Plan, Technical Discovery session, Proof of Concept, detailed Project Schedule, Equipment Implementation Matrix, Action Items Log, and Risk Tracker. The key components of this phase are: Canon CANON SOLUTIONS AMERICA STAFFING AND PROJECT ORGANIZATION Canon Solutions America. Inc. • Site Assessments to confirm power supply, network, space requirements, and fax, and to identify contacts, device locations, device removals, staging area, loading dock, and egress and ingress. • Final review and confirmation of the Scope of Work. • Completion of a pre -implementation checklist with your IT team to capture device and fleet settings. • Technical Discovery. • Proof of Concept test to help ensure a smooth implementation process. • Replicate (clone) your desired configuration across your fleet so all devices can look, feel, and function identically to end users. The planning phase is an opportunity for the Canon Solutions America Project Management Team to work in coordination with your team so all critical project elements can be accounted for. The Communication Plan includes: • How and when regular team meetings will take place. • What information will be provided. • Who receives the information. • Meeting Agenda and Meeting Minutes. • Action Items and Issues Log. • Risk and Decision Logs. • Weekly Project Status Reports. A Project Schedule will be developed in collaboration with the project team and maintained by the Canon Solutions America Project Manager so project tasks are identified, tracked, and updated. The Equipment Implementation Matrix (EIM) is an asset tracking document that is used for managing the deployment of devices. The tool is also used to capture and track the device delivery and installation schedule. This is provided to you to help with managing your fleet and to ensure a seamless deployment. The Resource Plan will be developed and managed to help ensure the proper resources are available when and where needed based on the project schedule. Technical Discovery includes completing the Pre -Implementation Settings Checklist, a device settings checklist that's performed after the POC (Proof of Concept) devices have been placed. This helps ensure the devices look and function according to your organization's needs and that they are configured uniformly across your fleet. This checklist allows for device pre -configuration prior to delivery. Proof of Concept involves testing device(s) that have been deployed and set up at your site. This is an important part of the planning process to determine what configuration is needed for your organization's needs. The POC tests and configures for: • Copy functionality. • Scan functionality. • Printing functionality (including print drivers). canan CANON SOLUTIONS AMERICA STAFFING AND PROJECT ORGANIZATION Canon Solutions America. Inc. • Fax functionality. This testing usually takes one to two weeks. DCM (configuration settings file) is created using the test devices in the POC. They are an export of all the configuration settings from each device, thereby allowing Canon Solutions America to clone the configuration and "look and feel" of the device for field deployment. The Action Items/Issues Log will be maintained by the Canon Solutions America Project Manager to help track and resolve outstanding items in a consistent and timely manner. The Risk Log allows Canon Solutions America to identify, manage, and mitigate project risks. Once created, it is maintained and managed throughout the project. EXECUTE During the execution phase, the Canon Solutions America Project Manager, working closely with your project manager and Canon Logistics and Service resources, manages the implementation in accordance with the Project Plan and Schedule. This typically entails managing the complete hardware roll-out and software deployment (if ordered). The Project Manager will closely monitor project metrics, and, if necessary, will determine and implement corrective actions. MONITOR AND CONTROL During the monitoring and controlling phase of the project, equipment and software is in operation and accepted by your organization. Throughout this phase of the project, which overlaps with the execution phase, information updates will be regularly sent to you to determine if any corrective actions may be needed in the project plan. In addition, remaining or outstanding Action Items/Issues are closely tracked and addressed. When all the equipment is installed, configured, and tested, the project will transition to the Close phase. Chem# During this final close-out phase of the project, a formal Implementation Close -Out Meeting will be conducted. The Project Manager will turn over the project to Help Desk Support and local Service Support. This meeting will consist of the core team members from Canon Solutions America and your organization. The purpose of this meeting is three -fold: • To deliver and review all project deliverables that have been completed, and to review other key project documentation and open/closed items. • To solicit feedback from you regarding how the implementation was performed. • To formally disengage the Canon Solutions America Project Management Team and transition you to the Account Management Team and Canon Solutions America Help Desk. Additional Technical Support Digital Service Engineers Digital Service Engineers provide repair and service support to our customer base, working with analog, digital, networked, and integrated business equipment. They receive comprehensive training to learn the most up-to-date techniques and skills to work with Canon products. They repair and maintain all assigned equipment to recommended standards and specifications. calm0n CANON SOLUTIONS AMERICA STAFFING AND PROJECT ORGANIZATION Canon Solutions America. Inc. Digital Service Specialists Digital Service Specialists service specific business system products including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software. They play a key role in the satisfaction of many loyal customers, which includes large companies and government offices as well as small to medium-sized businesses. Our Technicians are responsible for on-site service of Canon's networked digital imaging products. Working within a designated geographic territory, they are dispatched to various job assignments depending on the product and experience level. They make the necessary mechanical or electrical repairs as well as provide prevention maintenance on all machines serviced. Product Trainers Product Trainers are responsible for training customers on specific business system products and services including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software. Their primary focus is conducting post -sale product training to the end users of Canon and 3rd party products. They also are responsible for conducting training sessions (classroom and non -classroom) on equipment operations, maintenance, and troubleshooting. Help Desk Call Center The Help Desk Call Center covers a wide spectrum of hardware, software, network connectivity, application, and workflow issues. It is the interconnectivity of these areas that sometimes creates challenging scenarios that require intelligent troubleshooting. The Help Desk is uniquely qualified to provide that type of assistance. The hours of operation are from 8:3oAM to 8:ooPM EST. ©2023 Canon Solutions America, Inc. All rights reserved. Canon is a registered trademark of Canon Inc. in the United States and elsewhere. All other referenced product names and marks are trademarks of their respective owners and are hereby acknowledged. Neither Canon Inc. nor Canon U.S.A., Inc. nor Canon Solutions America, Inc. represents or warrants any third -party product or feature referenced hereunder. canan CANON SOLUTIONS AMERICA E SUBCONTRACTING SERVICES Canon Solutions America. Inc. SUBCONTRACTING SERVICES Subcontracting any portion(s) of the Scope of Services is not preferable; however, if a proposer can demonstrate to the City's satisfaction that is in the best interest of the project to permit a portion of the service(s) to be subcontracted by the proposer, it may be considered. Provide details on the role of any subcontractor that will be used. Assignment is prohibited. If the City of La Quinta orders a unit which is to be delivered and serviced outside of the Canon Solutions America's servicing territory, Canon Solutions America will subcontract with an authorized Canon service provider of the manufacturer to handle the transaction. Canon Solutions America Inc. requires all subcontractors to adhere to the same stringent standards and best practices that we commit to as an organization. For each of our client engagements, Canon's account team is responsible for communicating specific requirements and expectations that are detailed in the contract with the sub -contractor. The account team is also responsible for monitoring and measuring the subcontractor's performance and escalating any areas of non-compliance along with an action plan to either improve performance or terminate poor performing subcontractors. Canon follows the following best practices when engaging a subcontractor: • Identify the team who is responsible for subcontractor performance management • Train the team in the technical aspects of the subcontractor's responsibilities, performance expectations, and measurement criteria • Train the team in all aspects of compliance expectations and contractual requirements • Identify Key Performance Indicators, outline reporting requirements, and communicate expectations to subcontractors • Develop a Statement of Work for all subcontractors that clearly details all job requirements, penalties, and measurement criteria • Provide a framework for regular inspections, feedback, and remediation planning • Implement corrective action plans and weekly risk reporting for subcontractors who are not meeting expectations Our support personnel are measured to a high standard and held accountable for providing a superior service delivery to Canon's customers. Canon CANON SOLUTIONS AMERICA Ll Disclosures Canon CANON SOLUTIONS AMERICA DISCLOSURES Canon Solutions America, Inc. DISCLOSURES Disclosure of any alleged significant prior or ongoing agreement failure, any civil or criminal litigation or investigation pending, which involved the proposer or in which the proposer has been judged guilty or liable within the last five (5) years. If there is no information to disclose, proposer must affirmatively state there is no negative history. Canon Solutions America, Inc. is subject to litigation from time to time, however, there is no pending litigation that will impair Canon Solutions America's performance with respect to a mutually acceptable contract that may be negotiated upon award. canon CANON SOLUTIONS AMERICA 10 0 Acknowledgement of Insurance Requirements (Attachment 2) Canon CANON SOLUTIONS AMERICA I, ATTACHMENT 2 INSURANCE REQUIREMENTS ACKNOWLEDGEMENT Must be executed by proposer and submitted with the proposal Dawn Rouse confirm that Canon Solutions America, Inc (name) hereby acknowledge and (name of company) has reviewed the City's indemnification and minimum insurance requirements as listed in Exhibits E and F of the City's Agreement for Contract Services (Attachment 1); and declare that insurance certificates and endorsements verifying compliance will be provided if an agreement is awarded. I am Vice President, Strategic Pricing & Revenue Operations of Canon Solutions America, Inc. (Title) (Company) Page 11 of 13 Commercial General Liability (at least as bFead as 1SE) CG 0001) $1,000,000 (per occurrence); $2,000,000 (general aggregate) Must include the following blanket endorsements: General Liability Additional Insured General Liability Primary and Noncontributory Commercial Auto Liability (at least as bread as 1S9 CA OGG-I-) $1,000,000 (per accident) Errors and Omissions Liability $1,000,000 (per claim and aggregate) Professional Liabilit /Errors and Omissions coverage is included under the Cyber policy. Worker's Compensation (per statutory requirements) Must include the following blanket endorsements: Worker's Compensation Waiver of Subrogation Cyber Liability in the amount of $1,000,000 per occurrence Umbrella or Excess Liability may be used to meet policy limits Page 11 of 13 10 I Non -Collusion Affidavit (Attachment 3) Canon CANON SOLUTIONS AMERICA DocuSign Envelope ID: F4E06A8C-DB90-4E62-97F6-3E4AB5B44577 i.i.. 4• L R NON -COLLUSION AFFIDAVIT FORM x:51 i1t 1!5 X1.1 �. ATTACHMENT 3 Must be executed by proposer and submitted with the proposal I� Dawn Rouse (name) hereby declare as follows: I am Vice President, Strategic Pricing & Revenue Operations of Canon Solutions America, Inc. (Title) (Company) the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the agreement of anyone interested in the proposed agreement; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal. I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct. DocuSigney/d by: Proposer Signature: Fva(Alld. IQbust E04E9F4B5E6A42B... Proposer Name: Dawn Rouse Proposer Title: Company Name: Address: Vice President, Strategic Pricing & Revenue Operation Canon Solutions America, Inc. One Canon Park, Melville, NY 11747 Page 12 of 13 10 I Acknowledgement of Addenda (Attachment 4) Canon CANON SOLUTIONS AMERICA E06A8C-D B90-4 E62 -97F6-3 E4AB5B44577 ATTACHMENT 4 ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA Must be executed by proposer and submitted with the proposal; If no addenda has been issued, mark "N/A" under Addendum No, indicating Not Applicable and sign ADDENDUM NO. SIGNATURE INDICATING RECEIPT 1 V61 V1, r&A St, —1-,P���@e President Strategic Pricing & Revenue Operations P Page 13 of 13 Executive Summary Canon CANON SOLUTIONS AMERICA EXECUTIVE SUMMARY Canon Solutions America, Inc. EXECUTIVE SUMMARY Canon Solutions America would like to thank City of La Quinta for the opportunity to respond to Printer/Copier Lease and Maintenance Services Program. As a wholly owned subsidiary of Canon U.S.A., Inc., a privately owned subsidiary of Canon Inc., Canon Solutions America provides integrated systems technology that comprises one of the strongest solutions portfolios in the document management industry. Canon takes considerable pride in matching our innovative technology and services with the unique needs of our clients. We offer the combination of a local team with years of professional experience, paired with the vast technological and service resources of one of the world's most admired companies. We have included a Buyers laboratory comparison for each of the current units the City of La Quinta has to what Canon Solutions America, Inc. Has recommended as a replacement. We are recommending the standardization of your fleet to 3 Canon MFP units and 2 wide format units. The goal of Canon Solutions America is to keep customers productive on what makes them successful — their core operations. We have learned that the best results can be achieved by looking beyond traditional device replacements into a comprehensive analysis of how information, including documents, move throughout the customer enterprise. In order to implement a truly successful solution, it is important for us to gain a deep understanding of the goals and initiatives of your organization and align ourselves with those goals. Having an in-depth insight into your environment, requirements, and end user behavior allows us to align the Canon solutions to help City of La Quinta enhance your operational environment, expand your technology, and improve your efficiency. We will work to understand the plan and design and develop our solution around your goals and objectives, while maintaining the flexibility to adapt our solutions as your needs change. Canon Solutions America has the team of experts you need to help you acquire the right technology, solutions, and services for City of La Quinta. From pre -sales analysis to post -sales support, Canon's team of professionals will provide continued support to look for better ways to improve employee efficiency and provide costs savings on a continued basis. Some critical best practices for the Canon strategic approach include: • Seamlessly integrated hardware and software solutions that provide enterprise -wide compatibility and efficiency • Complete implementation and integration support • A dedicated Account Team to gain a clear identification of your organizational goals and objectives and develop a customized project plan to manage the entire implementation process from start to finish. • Pre- and Post -Sales systems analysis to obtain necessary data and provide technical recommendations for properly integrating supported products into your environment • Stringent quality assurance practices and proactive preventative maintenance to help reduce potential issues and contribute to improved operational performance canon CANON SOLUTIONS AMERICA EXECUTIVE SUMMARY Canon Solutions America, Inc. • Initial and ongoing analysis of the solutions to ensure rightsized, responsible devices, programs, and processes to support better productivity, cost reduction, and environmentally friendly efforts • Convenient first -party leasing/billing through Canon Financial Services, Inc. (A Canon U.S.A. company). Canon Solutions America offers the City of La Quinta: • Best -in -Class Technology • Discovery Capability • Forward -Thinking Program Management • Commitment to Excellence and Social Responsibility • Complete Coverage • Benchmark Value from a Financial Perspective • A Canon U.S.A. Company • Financial Strength • Global Reach with Local Flexibility • A Single -Source Solutions Provider Canon Solutions America stands ready and able to fulfill your needs as outlined in your RFP. We appreciate this opportunity to illustrate how the City of La Quinta can benefit from the project we have proposed in this response. We look forward to having the opportunity to discuss all of the value that Canon can bring to the City of La Quinta. Thank you again for your consideration. We look forward to hearing from you. ca -HO -H CANON SOLUTIONS AMERICA I L I Corporate Profile Canon CANON SOLUTIONS AMERICA CORPORATE PROFILE Canon Solutions America. Inc. CORPORATE PROFILE Canon Solutions America, Inc. is a wholly owned subsidiary of Canon U.S.A., Inc., a wholly owned subsidiary of Canon Inc., operating within the United States. We provide industry leading enterprise, production, and large format printing solutions supported by exceptional professional and managed services offerings. Canon Solutions America, Inc. helps companies of all sizes improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. MORE THAN FIFTY YEARS IN DOCUMENT MANAGEMENT Canon Solutions America, Inc. was incorporated in 1971 in New York. With 50 years in the document management industry, our team of highly skilled professionals services and supports our customers nationwide. With over loo sales and service locations in most major metropolitan areas throughout the U.S., and a network of Canon -authorized service companies to ensure nationwide coverage, we continue to grow, providing sales, service, and support of Canon's document management technology. Our customers enjoy consistent, best -in - class support across the U.S. Our product and software application experts are directly accessible to assist our customers with the continual task of streamlining workflow processes through innovative technology. We help our customers protect their workplace by expanding cybersecurity awareness for employees through our computer- based phishing simulation training solution. Furthermore, our National Service and Support — With more than 100 direct sales and service locations, our comprehensive support structure is part of a larger network to meet your needs cybersecurity partner professionals offer consultation services for helping to improve security frameworks, privacy regulation compliance, incident response, and virtual Chief Information Security Officer (CISO) subscription services. A HISTORY OF RE -INVENTING THE OFFICE IMAGING INDUSTRY We are backed by one of the world's most financially stable companies, Canon Inc. A $30.6 billion company with 33o research, sales, and manufacturing subsidiaries, Canon employs more than 180,775 employees. As an industry-leading imaging company, Canon pursues global diversification with regional operations in the U.S., Japan, Europe, Asia, Oceania, the Middle East, and Africa. Canon places a high priority on global research and development (R&D) and this regional focus allows us to develop technologies for the specific demands encountered in the Americas, Europe, and Asia. Based on the number of registered U.S. patents filed by Canon, you can easily conclude that we have spent our research and development dollars effectively. We have been among the top five canan CANON SOLUTIONS AMERICA • MT • h , • • ♦ Ni • Mf • �R 110 • • • • 5D• •••• WI MI • • • WY A • • ••� C NV •� • • UT • NE • • I� CA •• ••iD•y•• •KS MWO • ~ ' -AZ• • .j .•• ♦ • KY• TN • ICK • A 4, .� 1 • �s . A` . PA o • AK •� TX �• .� LA •• Canon Solutions America HI • Canon -Authorized Service National Service and Support — With more than 100 direct sales and service locations, our comprehensive support structure is part of a larger network to meet your needs cybersecurity partner professionals offer consultation services for helping to improve security frameworks, privacy regulation compliance, incident response, and virtual Chief Information Security Officer (CISO) subscription services. A HISTORY OF RE -INVENTING THE OFFICE IMAGING INDUSTRY We are backed by one of the world's most financially stable companies, Canon Inc. A $30.6 billion company with 33o research, sales, and manufacturing subsidiaries, Canon employs more than 180,775 employees. As an industry-leading imaging company, Canon pursues global diversification with regional operations in the U.S., Japan, Europe, Asia, Oceania, the Middle East, and Africa. Canon places a high priority on global research and development (R&D) and this regional focus allows us to develop technologies for the specific demands encountered in the Americas, Europe, and Asia. Based on the number of registered U.S. patents filed by Canon, you can easily conclude that we have spent our research and development dollars effectively. We have been among the top five canan CANON SOLUTIONS AMERICA CORPORATE PROFILE Canon Solutions America. Inc. U.S. patent holders for more than thirty years. In 2022, Canon Inc. ranked fifth overall in patents registered in the U.S. with a total of 2,694 patents. ENERGY STAii zoza _ AwAAn za2a BLI . BL_L_ BL.1' � 'PICK AWARC I rnosr nsuaa�c '_ 0,4 .+.. YEAR x � nano ETHICAL aBLI $Ll'RepTrak OMPT nras�ep.�c LINE vr�z YEAR u}mmt•T B 1_ [111B L I �Srl Z1 S'renAv FFV RuYEfis LAB BUY ERS LA6 EL MR. Oft lE111eua�lll _ NEAIE AsTAAs " rvm �rneoeacr.ixy� Widely Recognized for Excellence — In addition to awards from BLI for security, reliability, and innovation in hardware and software, Canon has been recognized for sustainability, design, and corporate responsibility. WHY CHOOSE CANON? As a testament to our commitment to developing innovative technology, Canon's office imaging products are reviewed and recognized by several esteemed, independent organizations, including Buyers Laboratory (BLI), the imaging industry's leading independent authority and provider of competitive intelligence, testing, and reviews on multifunction, copier, printer, scanner, and software solutions and products. When choosing Canon, you can be assured that you're partnering with a company that delivers outstanding technologies across a range of markets. Given the breadth of Canon Solutions America, Inc.'s support areas, it's easy to see why we position ourselves as a total secure information management solutions provider. Our diverse solutions portfolio touches every point of the document lifecycle within an organization's workflow. There are many reasons why we are a premier choice for your imaging needs. We offer: Local Support Backed by a Global Brand: Canon technology continues to set the bar for innovation, quality, productivity, reliability, and energy efficiency. It is widely accepted and used in the ever-changing world of business. Our relationship with our parent company is strong and we benefit from the strength, innovation, and longevity of the world-renowned Canon brand. • A Single Source Solutions Provider: Our hardware, software, and third -party enablers create one of the most diverse portfolios in the industry. With a sales and service footprint incorporating enterprise, large format, production, and vertical industry solutions, along with the expert knowledge of our people and a culture of providing excellent support and service nationally, we are uniquely positioned to meet the growing demands of today's world. On-site Consultation: Our on-site consultation and ongoing analysis of your paper and digital data flow requirements enables us to recommend scalable solutions, adapted to meet your needs as they change. Our goal is to capture your vision and deliver solutions that drive results. Our strategies are designed to provide the highest quality service and the best technology available, while maintaining a privacy -aware and secure environment, all in a cost-effective package. canan CANON SOLUTIONS AMERICA CORPORATE PROFILE Canon Solutions America. Inc. • Commitment to Innovation: From device technology and workflow solutions to our support and services options, we are poised to innovate your environment. No matter what technology the future brings, you can count on Canon Solutions America, Inc. to lead the way. Our Cloud for Business portfolio offers a wide and agile array of solutions to make innovation easier. • The Canon Solutions America Five Pillars of Security: We are committed to enabling our customers to maintain a comprehensive and in-depth approach to workplace security in five key areas: device security, printing security, document security, information security, and cybersecurity. Our Five Pillars of Security are founded on the preservation of the fundamental NIST security principles of confidentiality, integrity, and availability. • A Pledge of Social and Environmental Responsibility: Through our corporate philosophy of Kyosei, Canon is committed to dedicating itself to social and environmental responsibilities, as well as contributing to the prosperity of people in local communities and around the world. • U.S. Based Customer Service: Our customer service and support network is positioned to ensure you enjoy high levels of customer satisfaction and loyalty. Trust Canon Solutions America, Inc. to help you streamline and secure business processes, reduce costs, and improve productivity. Let us provide the technology, support, and service you need to create a seamless workflow for your business operations. cano-H CANON SOLUTIONS AMERICA CANON FINANCIAL SERVICES, INC. Canon Solutions America. Inc. CANON FINANCIAL SERVICES, INC. Financing your Canon investment is made easy through our sister company, Canon Financial Services, Inc., Canon U.S.A.'s wholly owned leasing company. Canon -brand financing allows you to work seamlessly with us. Because Canon handles your equipment, service, and equipment financing throughout the life of your lease, we will ensure that you are provided a high level of service. Canon Financial Services, Inc. provides our customers peace of mind knowing their equipment was obtained through financing provided by the manufacturer. For over 30 years, Canon Financial Services, Inc. has been providing flexible solutions to Canon customers. Our customers who lease with Canon Financial Services, Inc. have access to online billing information with extensive reporting capabilities. The Canon Financial Services website offers customers the ability to access their invoicing information in an MS Excel -friendly invoice file creator. Because of the size of the Canon Solutions America, Inc. operation and associated buying power, Canon Solutions America, Inc. is able to achieve top -tier level discounting based on the volume of equipment purchased from our parent company. Our goal is to provide an unprecedented level of service and support equal to the quality of Canon products. Your satisfaction is of supreme importance to Canon Financial Services, Inc. The Priority Services Program provides you with the services you may need to manage your account: • Versatile invoicing solutions with an unparalleled level of detailed reporting. • A selection of payment options. • Online Customer Portal access to view, print, and sort account detail. • Account Executive assistance in selecting and executing the right solution for your accounting and reporting needs. Priority Service Representatives who will assist you with any questions you have on invoicing, payment, application, and access to and use of the Customer Portal, or any other aspect of your account management in which we can assist. You can rely on Canon products for outstanding quality and advanced technology. These are Canon's hallmarks, and they are recognized and appreciated around the world by organizations of all sizes. You can rely on Canon Solutions America, Inc. for expert advice on product selection and qualified service. Canon Solutions America, Inc. brings you technical expertise at each stage of your office equipment selection, installation, and maintenance process. You can rely on Canon Financial Services, Inc. for professional and experienced account financing recommendations and administration. Together, Canon products, Canon service, and Canon financing bring you the total business solution. Regardless of the number of offices or locations you maintain, we can coordinate the securing, installation, servicing, billing, and account review of equipment under one agreement. As a Priority Services Customer, our Strategic Account Customers obtain even higher level of service and support from Canon Financial Services, Inc. We are aware that you have unique account management requirements. The Priority Services Group is dedicated to providing personal assistance and has a passion for customer service support. Canon Financial Services, Inc. is a wholly owned subsidiary of Canon U.S.A. We have been able to draw on our experienced leasing and financial professionals to build a dynamic and effective Canon CANON SOLUTIONS AMERICA CANON FINANCIAL SERVICES, INC. Canon Solutions America. Inc. organization with knowledgeable people and state-of-the-art systems. The Canon name is synonymous with quality and service. Canon Financial Services, Inc. provides quality performance in leasing. As part of the Canon family, we are very much aware that what we do impacts how you view Canon as a whole. No other leasing company can make that claim. No other leasing company is committed to Canon products and Canon service like Canon Financial Services, Inc. INVOICING/BILLING Canon Financial Services, Inc.'s versatile invoicing ��ran solutions provide detailed reporting selections to aT•Fd939•.9 assist you in the management of your equipment fleet. KLaxtl. IVBOCI Invoice Set-up: No matter how many Schedules your account contains, you will have only one invoice due date, and may have all Schedules consolidated into one invoice. Charge Detail: Each invoice, whether for one or multiple contracts, itemizes and identifies each charge—current and non-current—and always includes your Purchase Order number. In addition, you may include up to two additional reference fields that you select, relating to each Schedule, such as department or cost center. Equipment Schedule: Each invoice includes a separate equipment detail section, containing comprehensive asset description and location gemilmnce 9eeelon o n wfook 6a•.9 hpwYu Mg11Y Ntl S � WY CR: YiLYi CMtlM CN'+F DUE6196Wo ouuoonr643 001 CIA" xawvate� •• InruYEfAwArm lzalmR Inclw 7n 900¢24¢1 Yurur�r mia Inrr9Y •ndM,[Ixe•w 1m w9vnwlYid�wif� rN.— pri •E1 b r� a pr�eYa u•W Nf. rlNYo nrtt PAYMEN18911Y-u rL uaraL Cd,11�'dN0E11Clm 9we, Yi ,ey ogos� ax�eecsra.wtl w vaonulixo�uvtls IYmisd Levo• baY�l xd Equlpmxrt 9cYd�. 4amxi4inbx ii ru�wxlLwY PYA �p.rM.�s w—�.Wl-Ililx''d-0CI Lbrtx.9weY Wf ism eii.tlp��Y.•.�ry information. You may also include up to two additional reference fields that you select, relating to each asset, such as building location or machine code. Special References: Two special references at the contract level and an additional two special references at the asset level, combined with your Purchase Order number, gives you up to five selected references. Copy Usage Detail: Each asset on maintenance -inclusive Rental Schedules is also listed with a three-month copy usage history. Invoice Processing: Canon Financial Services, Inc. has several different delivery options. We also have additional processing capabilities to assist your Accounts Payable and Cost Accounting departments through our Online Account Management. ca -HO -H CANON SOLUTIONS AMERICA CANON FINANCIAL SERVICES, INC. Canon Solutions America. Inc. ONLINE ACCOUNT MANAGEMENT The amount of detail Canon Financial Services, Inc. includes on each invoice provides you with information to help you manage your entire machine fleet. It is our desire that this detail works for you. Through our Customer Portal, you can review your account information, review your contracts, view your dealer information, make payments, view recent payments made, and obtain copies of invoices and other documents that are available. Cfs U5.1 rater. _ _ Acwunt Prods Y� CUSTOMM MAIM 5•rhddrns r, eln ^' r � 7 cir ser rb SGrvdy View and Print Invoices: All of your invoices are listed by invoice number, including date and invoice amount, and remain available for printing and viewing. Simply click on the invoice you wish to access. Sort Invoice Information: On our standard invoice, the charge detail and equipment schedule sections are sorted by contract number. Through the portal you are not limited to our order; you can select a custom sort option for viewing and printing. You can select up to three sorting levels for each section, based on the detail printed in that section—such as purchase order number, location, and special reference number. Once you set your sorting criteria, it remains in effect for all your invoices until you change it. Electronic Invoice Payment: Through the Customer Portal, you can elect to send your remittance through electronic funds transfer (ACH) and still control the process. You can authorize an automatic recurring transfer for the full amount due on all of your open invoices, or you can select the specific invoices you wish to pay and authorize a one-time transfer of funds. ® Iroolces �,�.�• manInvoice #1597D520 qJ� •..,,rr.... BMW= DN; X13,-044.56 c tiw+e .o�umnm� WEOYA9F3 ut4.::i [w[ w, [: e.rcm+� yvuna r... ecw ocn r,ub rauunnes Secure Access: Our Customer Portal is password -protected for your security. You can register at www.mycfs.cfs.canon.com. There are tutorials and FAQs that can assist with the features of the site. You can obtain a customer number and password through your Canon Financial Services, Inc.'s Priority Services Group representative. You will also receive a detailed user's manual displaying all the features of the site. Ga -HO -H CANON SOLUTIONS AMERICA Service Organization Overview Canon CANON SOLUTIONS AMERICA SERVICE ORGANIZATION OVERVIEW Canon Solutions America. Inc. SERVICE ORGANIZATION OVERVIEW As a sales and service subsidiary of Canon U.S.A. Inc., Canon Solutions America, Inc. provides extensive services as part of a larger support network. Our service and support division is the backbone of our company's success. Our comprehensive support structure allows our customers to enjoy a wide array of technical service coverage to help ensure their ongoing satisfaction. A QUALITY SERVICE EXPERIENCE NATIONALLY We provide geographic coverage in major metropolitan areas throughout the United States. A comprehensive network of service professionals supports each region with best -in -class technical support. Beyond these critical regions, a group of independent Canon -authorized service companies support your needs. All servicing entities must adhere to strict performance guidelines and are fully certified to provide technical assistance with your Canon product. The strength of Canon's service delivery program is comprised of 1,000+ service locations across the United States certified to meet Canon standards. There are over 7,500 technicians trained to solve technical and equipment problems, easily accessible wherever you are located. Our authorized service centers are required to submit a detailed business plan describing prospective territory, staffing plans, and financials. They must agree to use only genuine Canon parts and consent to unscheduled observations by Canon management. Canon Solutions America's standard service hours are Monday through Friday, 8:30 AM to 5:00 PM local time, excluding weekends and holidays. If you require service outside the scope of our standard service hours, we contract on a device or location basis. We can also provide a dedicated technician to be on standby, should you have critical uptime or volume issues. Extended service is not available in all locations. MULTIPLE OPTIONS TO REQUEST SERVICE ANYTIME End-users have multiple options for requesting service: • Call the toll-free number located directly on your Canon equipment. • Place a request online at http://www.csa.canon.com. • Via your myCSA account. Canon Solutions America offers remote technical support needed to resolve disruptive workflow issues quickly, so critical systems can resume normal operations as soon as possible. Our Help Desk services provide a single point of contact for all incidents and service requests. Our award-winning Help Desk offers toll free phone and email support from 8:3o AM to 8:oo PM ET, Monday to Friday, with Extended Help Desk support available 24/7/365.1 Our Help Desk Operators are responsible for: • Logging calls and generating tickets Incident management 124/7/365 Extended Solutions Support is currently available for uniFLOW, Therefore, IRIS, and IDEAS enterprise solutions only. cano-H CANON SOLUTIONS AMERICA SERVICE ORGANIZATION OVERVIEW Canon Solutions America. Inc. • Escalation management • Dispatching service The Help Desk covers a wide spectrum of hardware, software, network connectivity, application, and workflow issues. The interconnectivity of these areas sometimes creates challenging scenarios that require diverse troubleshooting skills. The Help Desk is uniquely qualified to provide this type of assistance. Help Desk services are delivered via the Solutions Support Center (SSC) customer help desk with escalation to Canon U.S.A. and partner support desks, if necessary. With expert assistance, we deliver remote technical support to help resolve issues quickly. myCSA is a self-service portal available 24 hours a day, y days a week that CSA provides an efficient way to handle day-to-day functions related to your Secure Account Management Canon devices. Upon enrollment you can take advantage of its many features and view your current fleet status, enter Meter Reads, place Service Requests, order Contract Supplies,2 or manage devices on our Auto Toner program. You can retrieve account information from any tablet, laptop, or desktop, check the status of active service requests, and review closed requests. OTHER TOOLS TO MONITOR YOUR PRINT ENVIRONMENT To provide the security, functionality, and workflow efficiencies requested by City of La Quinta, we use multiple tools to monitor and manage your fleet, including: t imageWARE Remote is firmware embedded in our imageRUNNER I m a y ewA R i�moa I products. It automatically provides meter reads without the need for customer intervention, helping to reduce administrative costs and increase accuracy. The meters are automatically read every day for the most up-to-date reporting capabilities. The Service Monitoring portion of this tool automatically notifies our Dispatch Department of hardware or software errors. Our Dispatch Representatives can proactively call you to confirm if service is required. Devices using imageWARE Remote can also be set up on our Auto Toner program. L ImagvWARE EnderpdNMNWQwmneComkJ imageWARE Enterprise Management Console is an easy-to- use centralized point of control for all devices installed across your organization. This expandable console can help reduce downtime by directing low toner, paper jams, and device management alerts via emails to designated resource(s) within your organization. It's designed for easy implementation and simplified expandability. ACCURATE REPORTING WITH AUTOMATED METER READING We offer a variety of meter read submission methods. City of La Quinta can submit them manually by calling our Customer Service Department's toll-free number; however, we encourage you to use our automated submissions tools, myCSA and imageWARE Remote, which are free of charge, to help reduce administrative burden and ensure regular and accurate reporting. 2 Requires an active service contract with Canon Solutions America, Inc. canan CANON SOLUTIONS AMERICA SERVICE ORGANIZATION OVERVIEW Canon Solutions America. Inc. REDUCED BURDEN WITH AUTOMATED SUPPLY REPLENISHMENT Devices using imageWARE Remote are eligible for our Auto Toner Program. The device sends a notification when toner is getting low, which automatically creates an order, helping to reduce administrative burden. An established supply contact for the device receives an email when an order is created and another when it ships (including tracking) so you are always informed. We make viewing and managing devices enrolled in Auto Toner easy with myCSA. If a device is not enrolled in our Auto Toner program, City of La Quinta can call the toll-free Customer Service Department to speak to a Customer Service Representative, who places the supply order. This department is available Monday through Friday, 8:30 AM to 8:oo PM ET, to accommodate our customers nationwide. The toll-free number is located directly on the Canon equipment. The representative verifies a contact person, address, and serial number, clarifies the number of toners needed, and provides a confirmation number. City of La Quinta can also place a supply order via myCSA, a web -based account management tool included with an active Canon Solutions America, Inc. service agreement, and online at www.csa.canon.com. At City of La Quinta's request, we can maintain a standard stock of parts and supplies onsite, provided there is a secure location for storage. Maintaining a consistent supply of toner and additional supplies on site can help maintain uptime of your Canon equipment. SERVICE TECHNICIANS FOCUSED ON YOUR INCREASED PRODUCTIVITY Our customers have access to local, regional, and national level engineers, to help ensure Service Level Agreement compliance. Mobile technology allows our field technicians and industry certified engineers to handle customer calls quickly and efficiently, to help minimize downtime. Canon Solutions America service technicians average 15 years' experience and are factory trained on Canon's equipment and the network support systems and software that drive its sophisticated technology. Our primary service objective is to resolve the problem on our first visit and eliminate the need for additional calls for the same problem. To accomplish this, our service organization: • Offers unparalleled, manufacturer direct service and support • Delivers an average response time of four hours • Uses AI -driven parts stocking • Provides a state-of-the-art Automated Dispatching System that delivers customer information to the Service Technician Our service technicians are measured on device reliability—not on the number of calls per day. As a result, customers are assured that the technician is dedicated to increasing productive time for their Canon equipment. For the customer this means one service call, one technician. To establish a more seamless experience for our valued customers, Canon Solutions America's Service Support Operations is pleased to announce the launch of the Where's My Tech? application in Oracle Field Service (OFS). This beneficial, new feature enables customers to easily track the status of their service request through a series of helpful notifications. canan CANON SOLUTIONS AMERICA SERVICE ORGANIZATION OVERVIEW Canon Solutions America. Inc. How Does it Work? The intuitive process begins when a customer submits a service request, prompting our system to deliver a confirmation email to the customer which establishes their location and service request number and directs them to a Service Request Confirmation link. When the service request initially enters OFS, it is not immediately assigned to a technician. However, the Service Request Confirmation link will provide the customer with up-to-date information related to the request, including the current date, customer location where service is to take place, and details of service. After the technician has been assigned in OFS, the link will be updated to include the technician's name and the best available service window for the completion of the request. Once the technician is headed to the service location, an email will automatically be sent to the customer providing the technician's name and the updated Service Request Confirmation link. At this time, the customer will have access to real-time updates of the technician's progress via the link. Once on location, the technician will have the option to send an arrival confirmation email to the customer in OFS. This email will include the customer's service request number and an updated link, which will show that the request is in progress. All new technicians attend an extensive new -hire training program called Printing and Digital Imaging Foundations (PDIF), which provides the technicians tools to maintain, troubleshoot, and repair Canon products. New hire service technicians receive classroom -based training and hands-on training in the field. The technician, upon successful completion, is certified on a specific Canon model, which is based on territory demand, and has received critical skill courses that enable the technician to be a successful service technician in the field. The critical skills portion of their training includes the following: Customer Satisfaction Skills, Basic Network Install, Complete Call Process, Troubleshooting, Communication, and Technology. Ongoing product training and certifications are provided continually and are based on new technology and field territory growth. Canon U.S.A. designed the Association of Technical Service Professionals (ATSP) to uphold the high-performance standards intended to support the needs and expectations of Canon customers. The ATSP program provides assurance that its certified members have attained a level of knowledge and performance that upholds the standards Canon expects of its Service Organization. The program sets out strict guidelines to which service technicians must adhere, ensuring customers receive best -in -class service. We are proud of the high volume of certified professionals currently in our organization. REDUCE DOWNTIME WITH PREVENTATIVE MAINTENANCE We establish preventative maintenance schedules to aggressively address technical issues before they become an operational problem that might result in equipment downtime. Service technicians service the unit to a preventative maintenance standard each time the unit is repaired, performing what we call a "Complete Call Process." The technician cleans all optics and removes, inspects, and cleans all assemblies of the device and its accessories, ensuring a consistent level of service. USING PREDICTIVE ANALYTICS TO IMPROVE PERFORMANCE We use Canon -proprietary technology to provide the service technician with vital device information before a service visit. This tool processes the information and recommends next steps by analyzing eanan CANON SOLUTIONS AMERICA SERVICE ORGANIZATION OVERVIEW Canon Solutions America. Inc. your device's performance, operational characteristics, and service history. This proactively prepares our technician for your service visit by predicting the expected resolution and parts that might be required, to help minimize repair time. Additionally, our Cycle Clinic automated preventative maintenance program uses revolutionary product design enhancements to help improve unscheduled downtime, minimize device failures, and maximize copy quality. The device forecasts optimal maintenance timing and sends a service call to our system before the end user needs it. Networked devices also place service calls when durables (customer replaceable components) near their end of life. This allows the technician to prepare the parts required before arriving, helping to reduce emergency and after -hour calls and a high first -call fix ratio. With Service approval, the Cycle Clinic automated preventative maintenance program is optional, at no additional cost. ©2023 Canon Solutions America, Inc. All rights reserved. Canon is a trademark or registered trademark of Canon Inc. in the United States and elsewhere. All other referenced product names and marks are trademarks of their respective owners and are hereby acknowledged. Neither Canon Inc. nor Canon U.S.A., Inc. nor Canon Solutions America, Inc. represents or warrants any third -party product or feature referenced hereunder. ca -HO -H CANON SOLUTIONS AMERICA TRAINING PROGRAM Canon Solutions America. Inc. TRAINING PROGRAM Training helps us meet one of our goals—to ensure that every time you choose a business solution from Canon Solutions America, Inc., your staff can use it as you envisioned. Through a nationwide network of certified training professionals, we deliver a full suite of web -based and hands-on training. It's aimed at helping end users adapt to the new solution and get up to speed quickly. Our goal is to ensure that you reach maximum productivity and operational efficiency from day one. ON-SITE TRAINING Canon Solutions America, Inc. can customize training to meet your needs. With every installation, our schedule coordinator arranges training for your key operators. We match our schedule to yours— traveling to your site when it is convenient for you and your team. We customize the training so that it focuses on your key applications and unique document management requirements. We also tailor the training to the audience, understanding that at each user level there is a different set of learning expectations. Our staff of professional trainers will help you learn how to maximize your new technology so that you may perform your job more quickly and efficiently. Training will include hands-on activities. Instruction can be provided in a number of ways, including individual training and group training in a classroom setting. The City of La Quinta will receive one training session that will take place within the first 3o days of installation and one follow-up training session within 6o days of the initial training session, if required. IMAGERUNNER ADVANCE ELEARNING In today's fast -paced world, time is of the essence. Convenience, flexibility, and simplicity are the keys to value when it comes to any service, especially training on a new system. That's where imageRUNNER ADVANCE eLearning comes in. The imageRUNNER ADVANCE eLearning program provides web -based training and is available exclusively through Canon Solutions America, Inc. The eLearning training will provide your employees with the convenience and flexibility of anytime, anywhere training available to them 24/7. eLearning offers unlimited access for the duration of your equipment lease (or five years from installation of purchased devices), allowing employees to learn at their own pace and focus on the topics of most value to them. Additionally, the benefits of eLearning include: • Simple course navigation • Quick application of device capabilities • On-site access from your location Course topics include: • Replacing consumables • Paper loading and registration • Control panel navigation • Copying, faxing, scanning, printing, and more • Cost-effective training resource • Training opportunity for new employees DEVICE MANAGEMENT TOOLS Canon Solutions America. Inc. DEVICE MANAGEMENT TOOLS CSA Secure Account Management myCSA by Canon Solutions America, Inc. provides a simple and convenient solution to managing your devices. The account management portal is a self-service utility available 24 hours a day, 7 days a week that provides an efficient way to handle day-to-day functions from any smart device. With a robust two -factor authentication process in place, myCSA users are supplied with an additional layer of security to help protect personal data and information beyond standard username and password. Upon enrollment, you can take advantage of the many features of myCSA such as submitting meter reads, placing service requests, ordering supplies under contract or for purchase, Auto Toner enrollment options, and retrieving account information. This flexibility and control provides tremendous value. C • ____ - u - 4 Canon :nefrtuca.rn. METER READINGS Anytime. Anywhere. 4 >� CtU. L C Any Device. Enter meter readings individually. Receive email alerts to notify you when meter reading due dates are approaching. Readily access past meter reads to monitor billed usage. 016 DEVICE MANAGEMENT TOOLS Canon Solutions America. Inc. -CSA_- �- ORDER SUPPLIES ONLINE Easily order supplies for devices on a toner -inclusive $ contract or purchase supplies for devices not covered under contract. See open and closed supply --•-�-T� -� - a orders along with tracking information, by order number or date range. Receive email confirmations •- -�'°- "' when supply orders are placed and shipped. SERVICE Save time by requesting service for equipment online and receive an email to confirm your request. View the status of active service requests and past service requests. Innke Ypy� BUSINESS INTELLIGENCE DASHBOARD The myCSA Secure Account Management Dashboard provides you with an overview of usage associated to the devices registered to you. Depending on your user role, it also allows you to quickly access overall customer account -related information such as invoicing, orders, and service requests. -CSA ..�.. dh INVOICES & PAYMENTS Conveniently view, download, pay, and set up auto payments for Canon Solutions America invoices. Also view your Canon Financial Services invoices. Easily view or download your Canon Solutions America or Canon Financial Services invoices into Microsoft Excel to manipulate the data as you require. o s V op 0 canan CANON SOLUTIONS AMERICA I would like to... Q WOULD LIKE TO... Change Address Correct Meter Reads Contract Inquiry Invoice Inquiry Other Inquiry Service Inquiry FLEET V DEVICE MANAGEMENT TOOLS Canon Solutions America. Inc. ACCOUNT MANAGEMENT Update your device address, get meter reads corrected, or inquire about other contract information, all without having to pick up the phone. •sCSA MANAGEMENT* Business intelligence you need��, pW:1L'6 to manage your print assets. This portal gives authorized users access to comprehensive, data -rich reporting and device status reporting, all inside of myCSA. • Toner levels. • Paper levels. • Service and supplies alert status. • Remote support. • System administration. *Requires the download and setup of MDS Cloud Portal. ',_Ccsq & 4 I- L-1. n—ldeg 1241 D.W—) c.. W G I+�I rxe.n rro P s.w •iron: .�mm a o.a�. P arrY a.a.r,a . r.ws RLKPY wLhM1 Leo-iki KP.q ... ' � aP rxetrvxahvA tt1% !I3iA..ra.'., .. <. CONSUMABLES STATUS • Display toner levels. • Display paper levels. • Display alert status. ca -HO -H CANON SOLUTIONS AMERICA MANAGEMENT* Business intelligence you need��, pW:1L'6 to manage your print assets. This portal gives authorized users access to comprehensive, data -rich reporting and device status reporting, all inside of myCSA. • Toner levels. • Paper levels. • Service and supplies alert status. • Remote support. • System administration. *Requires the download and setup of MDS Cloud Portal. ',_Ccsq & 4 I- L-1. n—ldeg 1241 D.W—) c.. W G I+�I rxe.n rro P s.w •iron: .�mm a o.a�. P arrY a.a.r,a . r.ws RLKPY wLhM1 Leo-iki KP.q ... ' � aP rxetrvxahvA tt1% !I3iA..ra.'., .. <. CONSUMABLES STATUS • Display toner levels. • Display paper levels. • Display alert status. ca -HO -H CANON SOLUTIONS AMERICA DEVICE MANAGEMENT TOOLS Canon Solutions America, Inc. :•t4 ��ac�o Pro Vy.111 Conran Vs "krtnces 1.-t 4 .Opc"&S Pl,lli@• SEaLItE• ME iER apAog• mpORT@^ -111JIL TOX5,. Remote Support Cenlraize managemen[. Take canuol. TnP. iLuy inf NyO gad92—P blt at10o1 aPNCe4 [BAR a R jw b—flf 1e W-* glfg] -Pa. Meer In Bdd.- 1.,he W... N.. Flee[ [) r K�md. C... Ween pmt es Ihd c 1n—Hn Int .1_ff M remnlrdy ours end a mS f'a i U,.Rl*%P Rdry rTv Thesn Ind—Renxd^llar:r 4,Wd--dRemote Ow-- K mnl,zcr aueiness Woce�es 9MWecvaedl and 5afegnanr ure kAv<re neo eane msa eupW muse pnr[e>+ss. An nmglamd vn1%Aow eoltnlon T>et aulomecee routine mercaal r ke end oP—. hamate suppwl Devices REMOTE OPERATORS KIT • Control devices remotely. • View control panel. • Streamline end-user support. REMOTE SUPPORT • Remotely diagnose from myCSA. • Trouble -shoot devices from one central location. Csa ��ac�o Pro Vy.111 i 4 I aa9ealE�. ER�seana. ��a � ERR. -111JIL System Adminntrauon Cenlraize managemen[. Take canuol. Ii satcmaoaannr�9maodlmarxe.mcun�emw«lnlow.a„lomeuona,ulrxaaemnncamlamrcuc�r�e:s :,:j r`� Riess �bnaalu+Ynln,nn:,.labm as lnewrr yn lludpialawnomv.�ho��ca lnakgraamral,rn• mnl,zcr aueiness Woce�es 9MWecvaedl and 5afegnanr ure kAv<re neo eane msa eupW muse pnr[e>+ss. An nmglamd vn1%Aow eoltnlon T>et aulomecee routine mercaal r ke end oP—. . ' bilslnass p[c�can dlasacaly ladune mors acrd ranleeEa lggdglrry [mnyienre 6oF era aNl/ncb Rom [:dim surrrWv Min Mo rHl optlmlx y¢n elmrea pr— ny els llnq [aeL Y am c4mry Vie yalg n xmnly Vsa mid be a wuesx uniFLOW Capture Therefore Mlsxtract VERA ,.CSA ,• rw —, L.— IR A L G i 14 Request a Print A► vmmt 4iN4 o all ff I Help rleek=llaa[epnnrer I mpls'•related. 8eN•een 1%arid 5/d1Ne1 annuae -n. is apenlrn pnncng alone + - HpY muYl ie pArit coOGPg yuu? 1 � �� �dtm no raev.0 nmim>•n,man nnpeno.ann ewrm�w,mrrc..n-• `� Hw.wv.�rbna;1pmrsu,ca,lAaruliencwar>..+�awcwno�cw�nei ��r� � ^. Complete Asseesrn nt Form SYSTEM ADMINISTRATION • Link to admin console of on -premise and cloud - based systems. • User defined link address. REQUEST PRINT ASSESSMENT • The Canon Solutions America Managed Print Services (MPS) program can help you gain control of your printing costs by turning print data into actionable intelligence. • Use to optimize your print environment. canan CANON SOLUTIONS AMERICA ON i Standard Review of RFP Terms and Conditions Ca -HO -H CANON SOLUTIONS AMERICA STANDARD REVIEW OF RFP TERMS AND CONDITIONS Canon Solutions America, Inc. Standard Review of RFP Terms and Conditions The pricing in our proposal is conditioned on contracting, if you decide to award this opportunity to us, through Canon's NASPO ValuePoint Master Agreement #140595 for Copiers and Managed Print Services, as implemented in the State of California pursuant to the Participating Addendum #7-19-70-46-01, with ordering documentation (including for leasing) as permitted under the #7-19-70-46-01 Participating Addendum. Additional terms and conditions will apply to your orders consistent with our proposal. The #7-19-70-46-01 Participating Addendum is held by Canon Solutions America's parent company, Canon U.S.A., Inc., with Canon Solutions America acting as authorized dealer for the supply of products and services. Complete terms and conditions of the NASPO ValuePoint Master Agreement and the #7-19-70-46- 01 Participating Addendum are available at: https://www.naspovaIuepoint.org/portfolio/copiers-managed-print-services-2019-2024/canon/. RFP Section Name Page No. Section No. RFP Verbiage Canon Solutions America's Response to RFP Verbiage General Terms and 3 7. Rejection of The City may reject any or all proposals in whole Our proposal is based on La Quinta City of Conditions Proposals or in part for any reason, including suspicion of awarding the entire opportunity to Canon collusion among proposers, and may waive any Solutions America, Inc. In the event that only immaterial deviation in a proposal. The City's a partial award is granted, our pricing may be waiver of an immaterial defect shall in no way recalculated. modify the RFP as published or excuse the proposer from full compliance with the specifications if he/she is awarded the agreement. Proposals referring to terms and conditions other than the City's terms and conditions as listed in the RFP, may be rejected as beingon-responsive. General Terms and 4 11. Pricing Pricing shall remain firm for the entire initial term The purchase prices quoted in our proposal Conditions Adjustments of the agreement. Thereafter, any proposed are valid for the term of the agreement, pricing adjustment for additional periods, if any, subject to the models shown with their shall be subject to the terms of the agreement. respective quantities and provided that there is no increase to CSA MSRP at any point Requested Services 7 II Scope of Services Equipment added during the term of the after submission of proposal or during the Vendor Lease 3. agreement will have the same pricing and terms of the agreement. Should there be an commitments and be billed exactly the same as increase to CSA MSRP, the purchase prices Cd -HO -H CANON SOLUTIONS AMERICA STANDARD REVIEW OF RFP TERMS AND CONDITIONS Canon Solutions America, Inc. Cd -HO -H CANON SOLUTIONS AMERICA the rest of the "Fleet" except that all equipment may be increased; however, CSA shall will be co -terminus with the term of the endeavor to hold the same discount Agreement. percentage off CSA MSRP. Any deviation to the models/quantities in our proposal may result in a re -calculation of the pricing. Requested Services 8 II Scope of Services No allowance will be made for any rate increase The coterminous payment will be determined Rate Increases (equipment, supplies, parts, labor) during the using the then current lease rate, multiplied term of the contract. by the fixed purchase price and adjusted to reflect the shorter amortization period. Proposed service pricing is structured as an aggregate; any deviation from the models shown with their respective quantities may require a re -calculation of the cost per copy. General Terms and 5 16. Insurance INSURANCE REQUIREMENTS AND Conditions Requirements and ACKNOWLEDGEMENT Proposals must include Acknowledgement a completed "Insurance Requirements Acknowledgment" form included as Attachment 2 stating that, if selected, the proposer will provide the minimum insurance coverage and indemnification noted in Exhibits E and F, respectively, of the City's Agreement for Contract Services. Commercial General Liability (at least as broad as ISO CG 0001) $1,000,000 (per occurrence); $2,000,000 (general aggregate) Must include the following endorsements: General Liability Additional Insured General Liability Primary and Noncontributory Commercial Auto Liability (at least as broad as ISO CA 0001) $1,000,000 (per accident) Personal Auto Declaration Page if applicable Cd -HO -H CANON SOLUTIONS AMERICA STANDARD REVIEW OF RFP TERMS AND CONDITIONS Canon Solutions America, Inc. Cd -HO -H CANON SOLUTIONS AMERICA Errors and Omissions Liability $1,000,000 (per claim and aggregate) Worker's Compensation (per statutory requirements) Must include the following endorsements: Worker's Compensation Waiver of Subrogation Worker's Compensation Declaration of Sole Proprietor if applicable Cyber Liability in the amount of $1,000,000 per occurrence Umbrella or Excess Liability may be used to meet policy limits Requested Services 8 ll. Scope of Services Selected vendor shall relocate any unit(s) at the Moves must be performed within 30 calendar Vendor Lease 11. City's direction without additional cost to the City. days of the request Zone 1 (Within the same building) - No Charge allowed unless special rigging is required. Zone 2 (Up to 50 miles) - Flat Fee plus per mile or hourly fee Zone 3 (More than 50 miles) - Flat Fee plus per mile or hourly fee See price list for more details Cd -HO -H CANON SOLUTIONS AMERICA Canon Solutions America, Inc. Agreements and Documents canon CANON SOLUTIONS AMERICA Canon Canon Solutions America, Inc. ("CSA") One Canon Park, Melville, NY 11747 (800) 613-2228 Customer ("you"): Company: Address: City: State: Zip: Contact: Email: Applicable Terms and Conditions Master Sales & Services Agreement Customer Information Face Page Salesperson: Order Date: TERMS AND CONDITIONS ARE AVAILABLE AT: ESS.CSA.CANON.COM/CUSTOMERDOCUMENTS County: Phone #: Fax #: # SAMPLE Customer Organizational Information Federal Tax ID Number: The CSA customer terms and conditions located at the above website ("Terms") form part of this Agreement. The Organization type: Terms include general terms, and terms for product and service purchase, maintenance, support and leasing (pursuant to the terms of Rider G); managed print services; and quotes. The Terms applicable to each of your transactions will be referenced in the Order Schedule. Address for Notices: By your initials herein and signature below, you Attn: understand and acknowledge such Terms and agree to Address: comply with those applicable to each Order Schedule. Address 2: City: Email: Customer Initials State: Zip: BY YOUR SIGNATURE BELOW, YOU AGREE TO LEASE, PURSUANT TO THE TERMS OF RIDER G, OR PURCHASE, AS SPECIFIED IN THIS AGREEMENT, THE ITEMS LISTED IN ANY SCHEDULE, RIDER OR ADDENDA (AS APPROVED BY CSA) TO THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT, AND AGREE TO ABIDE BY ALL OF THE TERMS AND CONDITIONS OF THIS FACE PAGE, APPLICABLE SCHEDULE(S), RIDER(S) AND SUCH ADDENDA, THE QUOTE, AND THE APPLICABLE TERMS AND CONDITIONS IDENTIFIED ABOVE, ALL OF WHICH IS INCORPORATED HEREIN AND MADE PART OF THIS AGREEMENT. Customer's Authorized Signature REVIEW SAMPLE ONLY Printed Name SLS -600 FACE March 2020 Title Date Canon Solutions America, Inc. Master Sales and Services Agreement General Terms cal"o-H CANON SOLUTIONS AMERICA This MASTER SALES AND SERVICES AGREEMENT, INCLUDING THE CUSTOMER INFORMATION FACE PAGE, THESE GENERAL TERMS, AND ANY APPLICABLE RIDER(S), SCHEDULES AND ADDENDA (AS DEFINED BELOW) (collectively the "Agreement") is entered into by and between Canon Solutions America, Inc. ("CSA", "we", "our") and its customer, as named on the Customer Information Face Page ("you" or "Customer"). "Party" shall mean you or CSA, and "Parties" shall mean you and CSA. All notices to CSA shall be sent as set forth in Section 18. For purposes of clarity, a Rider shall only apply to a given transaction when referenced on a Schedule. GENERALTERMS 1. PURCHASE OR LEASE OF LISTED ITEMS. You and CSA agree that you will purchase or lease, as applicable pursuant to the terms and conditions of this Agreement, the equipment ("Equipment"); Equipment maintenance including supplies under a supply inclusive maintenance plan ("Maintenance") (Rider A); application software licenses ("Software") (Rider C), which excludes software that is stored on a unit of Equipment in order to make it run properly and licensed as part of the Equipment ("Firmware") (Rider A); Software subscriptions ("Software Subscriptions"), Software installation services ("Software Installation Services"), and Software support contracts ("Software Support Contracts") (all in Rider C), subscription support services ("Subscription Support Services") (Rider D), managed print services ("MPS") (Rider E), Large Format Equipment (Rider F); Home Office Print -as -a -Service ("Home Office") (Rider H), and/or other products and services incorporated by a schedule or addendum accepted by CSA (all collectively, the "Listed Items"), each as described in any rider hereto ("Rider") or any Order Schedule, Return Schedule, MPS Schedule, Lease Schedule or other schedule or order document accepted by CSA (each a "Schedule"). Each Schedule referring to this Agreement will constitute a separate agreement for the acquisition of the Listed Items described therein and shall incorporate the terms of this Agreement. "NOLI" for purposes of Rider F shall mean non -CSA Listed Items, which may include hardware, software (and specifically third party software), equipment, supplies, service, warranty, network equipment and other items not listed in CSA's price list and as designated on the Master Sales and Services Agreement. NOLI products are provided as a convenience to Customers and are not eligible for any warranty or maintenance under this Agreement and accordingly Customer waives any claim it might have against CSA for any loss, damages or expenses caused by NOLI products. "Products" shall mean Equipment, Software and Software Subscriptions, and any other products incorporated into this Agreement by a Schedule or addendum accepted by CSA ("Addendum" or "Addenda"). "Services" shall mean Maintenance, Software Installation Services, Subscription Support Services, MPS, Home Office, and any other services incorporated into this Agreement by a Schedule or Addendum. "Lease" shall mean the document pursuant to which you lease Listed Items from a "Leasing Company", which shall solely govern as to matters contained therein, and unless otherwise set forth on the Customer Information Face Page or any Addendum, the Leasing Company is Canon Financial Services, Inc. ("CFS") and the Lease is set forth as Rider G, which shall solely govern as to the matters contained therein. To the extent the terms of any Rider conflict with these General Terms, the terms of the Rider shall control. Unless specifically or otherwise defined in a Rider or Schedule, the terms shall have the meaning defined in these General Terms. THE PARTIES MAY AMEND THE TERMS OF THIS AGREEMENT BY USE OF A MUTUALLY AGREEABLE ADDENDUM, EXECUTED BY YOU AND AN AUTHORIZED REPRESENTATIVE OF CSA, WHICH MAY ONLY BE CHANGED BY THE PARTIES IN WRITING. 2. TERM. The initial term during which Services shall be provided, and for the lease of Products, unless earlier terminated as provided in these General Terms or the applicable Rider, is as set forth on the applicable Schedule. That initial term shall be subject to renewal as provided in the applicable Rider. Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 1 of 7 Canon Solutions America, Inc. Master Sales and Services Agreement General Terms cal"o-H CANON SOLUTIONS AMERICA 3. DELIVERY/INSTALLATION OF EQUIPMENT. Unless otherwise set forth in a Schedule, delivery and installation of Equipment is at no additional charge, so long as no special rigging is required (in which event CSA's rates therefor will apply). For purposes of this Agreement, "special rigging" shall include, but not be limited to, the use of cranes, forklifts, or other mechanical devices; and/or the engagement of additional personnel beyond those ordinarily required for CSA to deliver Equipment via delivery van and maneuver unimpeded into and through the loading dock, hallways, and, if necessary, stairs and/or elements of Customer's facility manually through the use of a hand truck or dolly. 4. PAYMENT TERMS, CHARGES AND CREDIT CARDS. 4.1 The total price specified in any Schedule for the Listed Items, including taxes and delivery/installation charges (if any), is due and payable within 30 days of the invoice date unless otherwise stated on the invoice. You expressly acknowledge your obligation to pay CSA's invoices for Listed Items. Should you request a third party act as your agent for receiving or paying invoices, CSA may approve such request in its sole discretion, and CSA's approval is conditioned on: (i) your payment of an administrative charge (including reimbursement of any costs or charges CSA incurs associated therewith), which shall be considered charges under this Agreement; (ii) no modifications (other than addresses) to the terms and conditions of this Agreement; and (iii) you remain liable for all of your obligations under this Agreement. CSA may charge, and you agree to pay, a surcharge to cover increases in transportation costs. CSA reserves the right to adjust pricing (i) in the event Listed Items are not delivered to you within thirty (30) days of an executed Schedule to reflect corresponding increases in the manufacturer's suggested retail price ("MSRP"); or (ii) due to any mistake in pricing or configuration for any of the Listed Items discovered prior to shipment. In the event of such price adjustments, CSA shall notify you of the mistake in pricing or configuration, or the increase in MSRP, and such notification will constitute the non-acceptance of the applicable Schedule by CSA with respect to such Listed Items without liability. Should Maintenance or Software support not be purchased at the time of the initial delivery of the Product, or should it terminate or be suspended, additional fees to inspect the Product or otherwise to start or reinstate the Maintenance or Software support shall apply. Applicable taxes shall be added to the charges. Without limiting any of CSA's rights and remedies under applicable law, if payments are late, CSA may charge you and you agree to pay a late charge equal to the higher of five percent (5%) of the amount due or $10.00 as reasonable collection fees, not to exceed the maximum amount permitted by law, and you shall pay the actual and reasonable costs and expenses of collection incurred by CSA, including the maximum attorney's fees permitted by law. CSA does not provide refunds or credits for any partial terms, except as expressly stated in the Rider or applicable Schedule. 4.2 To purchase Listed Items, you will need to provide certain information, including payment and shipping details. We accept all major credit cards: VISA, MasterCard, American Express and Discover. For your security, the billing name and address on your credit card must match your Schedule or your Listed Items may be delayed or cancelled. When you place an order for your Listed Items, we may pre - authorize your credit or debit card in the amount of your order, which may have an effect on your available balance or credit line. We may cancel or place holds on your order or any Listed Item included therein, if we suspect the order may be fraudulent. All billing and registration information you provide must be accurate, complete and correct. By confirming your purchase on the Schedule, you agree to accept and pay for all charges incurred via the applicable payment method for Listed Items that you purchased at the price(s) in effect at that time, including any applicable taxes. Receiving an order acknowledgement (either by mail or via email) does not guarantee acceptance of an order for the Listed Items, or that the price or availability of a Listed Item has been confirmed. 5. CREDIT. CSA reserves the right to withhold shipment of the Listed Items until you (or the Leasing Company, if applicable) make full payment of the total price specified in all Schedules accepted by CSA, or to revoke any credit extended to you because of your failure to pay any amounts when due Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 2 of 7 Canon Solutions America, Inc. Master Sales and Services Agreement General Terms C CA-HO11 CANON SOLUTIONS AMERICA pursuant to such Schedules or the applicable CFS Lease, or for any other reason affecting your creditworthiness. 6. LIMITED WARRANTIES AND DISCLAIMER. Canon brand Equipment (except for models which have rated speeds of 110 pages per minute or greater, or are imagePRESS or varioPRINT models) is provided with an end user limited warranty from either Canon U.S.A., Inc. ("Canon") or a Canon affiliated company. CSA is authorized to provide warranty service pursuant to the Canon limited warranties. Warranties, if any, for other Products and Services are provided according to their terms by the manufacturer or developer or as may also be provided in the applicable Rider or Schedule. The use of Software is at all times subject to and governed by the applicable end user license agreement. In addition to the aforesaid manufacturer or developer warranties, CSA warrants (the "CSA Warranty") that on completion of installation of Canon brand Equipment, it will be (1) in material conformance with the manufacturer's published specifications, (2) qualified for CSA's standard maintenance services and (3) free from material defects in workmanship and materials. All parts replaced under a warranty shall become the property of CSA or Canon. The CSA warranty set forth herein does not apply to used or refurbished Equipment and is conditioned upon Customer giving prompt written notice to CSA of any discovered defects within twenty (20) days of installation ("CSA Warranty Period"). CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING CSA WARRANTY SHALL BE TO REJECT THE EQUIPMENT AND CANCEL THE AFFECTED EQUIPMENT SCHEDULE DURING THE CSA WARRANTY PERIOD. IN NO EVENT SHALL A BREACH OF ANY WARRANTY GIVE RISE TO A CLAIM FOR DAMAGES AGAINST CSA. THE WARRANTIES CONTAINED OR REFERENCED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE LISTED ITEMS, AND ALL SUCH OTHER WARRANTIES, INCLUDING ANY RELATING TO THE USE OR PERFORMANCE OF THE LISTED ITEMS OR ANY METER READ COLLECTION METHOD PROVIDED BY CSA, ARE HEREBY EXPRESSLY DISCLAIMED. YOU EXPRESSLY ACKNOWLEDGE THAT THE FURNISHING OF MAINTENANCE OR SERVICES UNDER THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE LISTED ITEMS. 7. LIMITATION OF LIABILITY. 7.1 CSA SHALL NOT BE LIABLE (1) FOR BODILY INJURY (INCLUDING DEATH) OR TANGIBLE PROPERTY DAMAGE EXCEPT TO THE EXTENT CAUSED BY CSA'S NEGLIGENCE OR WILLFUL MISCONDUCT, OR (II) FOR LOSS OF REVENUE OR PROFIT, LOSS OR CORRUPTION OF DATA, OR SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THIS AGREEMENT OR THE PERFORMANCE OR NON-PERFORMANCE OF ANY SERVICES OR THE USE OF OR INABILITY TO USE ANY PRODUCTS, REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM MAY BE BASED AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 7.2 CSA'S LIABILITY ON ANY CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT AND ANY OTHER AGREEMENTS ENTERED INTO IN CONNECTION THEREWITH, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, SHALL NOT EXCEED IN AN AGGREGATE AMOUNT THE SUM OF (A) IF CUSTOMER PURCHASED ANY PRODUCTS, THE TOTAL PURCHASE PRICE PAID BY CUSTOMER (OR THE LEASING COMPANY IF LEASING) TO CSA FOR THE PRODUCTS SUBJECT TO THE CLAIM, AND (B) AS TO ALL OTHER LIABILITY OF CSA, CHARGES PAID OR PAYABLE BY CUSTOMER FOR THE PRODUCTS OR SERVICES SUBJECT TO THE CLAIM FOR SIX (6) MONTHS PRECEDING THE DATE ON WHICH THE CLAIM IS MADE. SHOULD CUSTOMER HAVE PREPAID ANY AMOUNT FOR SERVICES SUBJECT TO THE CLAIM, Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 3 of 7 Canon Solutions America, Inc. Master Sales and Services Agreement General Terms cal"o-H CANON SOLUTIONS AMERICA SUCH AMOUNT SHALL BE AMORTIZED OVER THE APPLICABLE TERM OF SAID SERVICES AND CSA'S LIABILITY SHALL BE LIMITED TO SIX (6) MONTHS OF SUCH AMORTIZED PAYMENTS. 8. DATA. You acknowledge that the hard drive(s) on the Equipment, may retain images, content or other data that you may store for purposes of normal operation of the Equipment ("HD Data"). You acknowledge that CSA is not storing HD Data on your behalf and that exposure or access to the HD Data by CSA, if any, is purely incidental to the services performed by CSA. You are solely responsible for the HD Data. The Equipment contains various security features that you can utilize. Upon your request, CSA will work with you to provide information regarding your options and offer services to assist you. Such services may result in additional charges. The terms of this Section shall solely govern as to HD Data, notwithstanding that any provisions of this Agreement or any separate confidentiality or data security or other agreement now or hereafter entered into between you and CSA that could be construed to apply to HD Data. 9. SECURITY. As security for the payment of all amounts due for the acquisition of the Listed Items, you hereby grant to CSA a security interest in the Listed Items. To the extent permitted by applicable law, you hereby authorize CSA to file with the appropriate governmental authorities any and all financing statements necessary to evidence or perfect CSA's security interest in the Listed Items. 10. WARRANTY OF BUSINESS PURPOSE. You represent and warrant that the Listed Items will not be used for personal, family or household purposes. 11. CUSTOMER DEFAULT. You shall be in default of this Agreement if you fail to perform any of your obligations under this Agreement, any Rider or Schedule (including making prompt payments of amounts not subject to a good faith dispute) or the CFS Lease. CSA may suspend providing Listed Items under this Agreement in whole or in part until any delinquent payment is received by CSA (or CFS as applicable), and You agree that any such suspension shall not in and of itself be deemed a termination of this Agreement. If an overdue payment under this Agreement or any Rider or Schedule is disputed in good faith within thirty (30) days after its due date, you shall pay all undisputed amounts and promptly make a good faith effort to resolve such dispute with CSA. In the event of your default, CSA may, without limiting its other rights and remedies available under applicable law and this Agreement, require you to pay all charges then due but unpaid, including any applicable late charges and liquidated damages. 12. CHOICE OF LAW AND FORUM. THIS AGREEMENT AND ALL CLAIMS, DISPUTES AND CAUSES OF ACTION RELATING THERETO, WHETHER SOUNDING IN CONTRACT, TORT OR STATUTE, SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. YOU CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR FEDERAL COURT LOCATED WITHIN THE COUNTY OF NEW YORK UPON SERVICE OF PROCESS MADE IN ACCORDANCE WITH THE APPLICABLE STATUTES AND RULES OF THE STATE OF NEW YORK OR THE UNITED STATES. ANY AND ALL SUITS YOU COMMENCE AGAINST CSA, WHETHER OR NOT ARISING UNDER THIS AGREEMENT, SHALL BE BROUGHT ONLY IN THE STATE OR FEDERAL COURTS LOCATED WITHIN THE COUNTY OF NEW YORK. YOU HEREBY WAIVE OBJECTIONS AS TO VENUE AND CONVENIENCE OF FORUM. 13. LIMITATION OF ACTIONS, CLASS WAIVER AND JURY TRIAL WAIVER. ANY SUIT, OTHER THAN ONE SEEKING PAYMENT OF AMOUNTS DUE HEREUNDER, SHALL BE COMMENCED, IF AT ALL, WITHIN ONE (1) YEAR OF THE DATE THAT THE CLAIM ACCRUES. CUSTOMER AGREES THAT ANY CLAIM IT ASSERTS AGAINST CSA SHALL BE ASSERTED ON AN INDIVIDUAL BASIS ONLY. CUSTOMER IRREVOCABLY WAIVES ANY RIGHT TO ASSERT ANY CLAIM AGAINST CSA AS A REPRESENTATIVE OR MEMBER OF ANY CLASS OR GROUP. THE PARTIES IRREVOCABLY Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 4 of 7 Canon Solutions America, Inc. Master Sales and Services Agreement General Terms cal"o-H CANON SOLUTIONS AMERICA WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM UNLESS CUSTOMER RESIDES IN A STATE IN WHICH A WAIVER OF A RIGHT TO A JURY TRIAL IS UNENFORCEABLE AS A MATTER OF THAT STATE'S PUBLIC POLICY. 14. ENTIRE AGREEMENT; MASTER AGREEMENT OVERRIDING CONTRACT TERMS AND VOUCHERS. This Agreement, together with all Riders, Schedules, and Addenda now and hereafter entered into and any related CSA credit application, constitute the entire agreement between the Parties with respect to the furnishing of the Listed Items and the performance of the Services, superseding all previous proposals and agreements, oral or written; and any default by Customer under any part of this Agreement shall constitute a default of the entire Agreement. If the Customer Information Face Page references a master agreement (which may be a separate master agreement entered into between Customer, or an affiliate of Customer, and CSA), or if a Schedule references an overriding contract (an "OC" meaning a group purchasing or cooperative or governmental agreement under which Customer is an eligible participant) or a master agreement between you (or one of your affiliates) and CSA, then the terms of such OC or master agreement shall apply to the extent applicable to the transactions contemplated by this Agreement, and the terms of this Agreement shall apply only to the extent not inconsistent with the terms of such OC or master agreement. Notwithstanding any other provision in this Agreement to the contrary, if the Listed Item you are purchasing is designated as a "Voucher" on your Order Schedule, the following terms shall govern: "You have been referred to an independent third party (the "Provider") by CSA for certain products and services (collectively "Provider Services"). CSA is authorized and compensated to refer prospective customers to the Provider. Provider Services are not eligible for any warranty or maintenance under this Agreement. You acknowledge and agree that: (i) The Provider will provide the Provider Services to you pursuant to an agreement(s) between you and the Provider ("Provider Agreement"); (ii) CSA shall have no obligation or liability for the Provider Services or under the Provider Agreement; (iii) You shall look solely to the Provider as to any claim or cause of action arising from the Provider Agreement or the Provider Services; (iv) you waive your rights to bring any such claim or cause of action against CSA; and (v) should you desire to enter into a Lease for the Voucher from Canon Financial Services, Inc. ("CFS") the terms of Rider G between you and CFS shall solely govern as to the matters contained therein. 15. CSA DEFAULT. Customer may terminate its use of Products or Services in the event that CSA materially fails to perform its obligations under this Agreement, provided that any such termination shall only apply to the Products or Services subject to the default, and shall only be effective upon not less than thirty (30) days' prior written notice from Customer to CSA specifying the default, and provided that CSA has not materially cured such default or provided Customer reasonable assurance that such default shall be materially cured, prior to the effective date of termination. For the avoidance of doubt, no such termination shall affect Customer's obligations with respect to the Lease. 16. REPRESENTATIONS AND AMENDMENTS. 16.1 NO REPRESENTATION OR STATEMENT NOT CONTAINED IN THE DOCUMENTS POSTED ON CSA'S CUSTOMER PORTAL (ESS.CSA.CANON.COM/CUSTOMERDOCUMENTS) AS OF THE DATE OF A SCHEDULE SHALL BE BINDING UPON CSA AS A WARRANTY OR OTHERWISE, NOR SHALL THIS AGREEMENT BE MODIFIED OR AMENDED, EXCEPT BY AN ADDENDUM SIGNED BY YOU AND AN AUTHORIZED REPRESENTATIVE OF CSA. 16.2 NOTWITHSTANDING THE FOREGOING, A PROVISION OF THIS AGREEMENT MAY ALSO BE AMENDED BY A WRITTEN NOTIFICATION FROM CSA TO YOU AT YOUR EMAIL ADDRESS LISTED ON THE CUSTOMER INFORMATION FACE PAGE (OR AS YOU SUBSEQUENTLY MODIFY IN WRITING), SETTING FORTH THE AMENDED PROVISION(S), WHICH SHALL BE DEEMED ACCEPTED BY YOU EFFECTIVE THIRTY (30) DAYS AFTER NOTIFICATION (OR SUCH LATER Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 5 of 7 Canon Solutions America, Inc. Master Sales and Services Agreement General Terms cal"o-H CANON SOLUTIONS AMERICA DATE SPECIFIED IN THE NOTIFICATION) (THE "CHANGE DATE"), UNLESS YOU ELECT, WITHIN SUCH THIRTY (30) DAY PERIOD, TO PROVIDE WRITTEN NOTICE THAT YOU OBJECT TO SUCH AMENDMENT, IN WHOLE OR IN PART, IN WHICH CASE THE PARTIES SHALL NEGOTIATE ANY SUCH AMENDED PROVISIONS IN GOOD FAITH. THE AMENDED PROVISIONS SHALL ONLY APPLY TO SCHEDULES ISSUED AFTER THE CHANGE DATE AND SHALL NOT AFFECT ANY ADDENDA, WHICH SHALL CONTROL. 17. MISCELLANEOUS. This Agreement shall be binding on you upon our receipt of your signature on the Customer Information Face Page and, as to each Schedule, on the date we receive your signature thereon. Each Schedule shall be binding on CSA upon delivery of the Listed Item or commencement of performance by CSA under such Schedule. Title to or licensing of (as applicable) any Listed Items shall pass or be granted to you or the Leasing Company only upon full required payment to CSA therefor. All provisions of this Agreement which by their nature can be construed to survive the expiration or termination of the Agreement shall so survive. You acknowledge that neither CSA nor any of its agents or representatives has made any promise, representation, or warranty as to the Listed Items, or anything affecting or relating to this Agreement, except as specifically set forth in this Agreement, and you acknowledge that you have not executed or authorized the execution of this Agreement in reliance upon any such promise, representation, or warranty. You expressly disclaim having relied upon any representation or statement concerning the capability, condition, operation, performance or specifications of the Listed Items, except to the extent set forth in this Agreement. No Lease between you and the Leasing Company with respect to any Listed Items shall be binding on CSA in any respect or affect your rights or CSA's obligations hereunder. You agree to dispose of all opened consumables and supplies in accordance with applicable law and regulations, and product handling instructions. CSA is and shall at all times be an independent contractor and shall not be deemed your employee or agent. Nothing in this Agreement shall be deemed to create a partnership or joint venture between the Parties. ANY PURCHASE ORDER UTILIZED BY YOU (WHETHER OR NOT REQUIRED) SHALL BE FOR YOUR ADMINISTRATIVE CONVENIENCE ONLY, AND ANY TERMS THEREIN WHICH CONFLICT WITH, VARY FROM, OR SUPPLEMENT THE PROVISIONS OF THIS AGREEMENT SHALL BE DEEMED NULL AND VOID. If a court finds any provision of this Agreement (or part thereof) to be unenforceable, the remaining provisions of this Agreement shall remain in full force and effect. A failure of either Party to exercise any right provided for herein shall not be deemed a waiver of any right under this Agreement. This Agreement shall not be assignable by you without CSA's prior written consent, and any attempted assignment without such consent shall be void; except that you may assign to your Leasing Company your right to acquire the Listed Items and your warranty rights with respect thereto, but your other rights hereunder are not assignable to the Leasing Company and such assignment shall not relieve you of any of your obligations hereunder (including your obligation to pay for Listed Items). You agree that CSA may accept an electronic image of this Agreement as an original, and that digital and/or electronic copies of your signature will be treated as an original for all purposes. 18. NOTICES. YOU ACKNOWLEDGE THAT CSA SHALL SEND NOTICES BY REGULAR MAIL TO THE PHYSICAL ADDRESS, AND/OR BY EMAIL TO THE EMAIL ADDRESS ON THE CUSTOMER INFORMATION FACE PAGE. TO BE EFFECTIVE, ALL NOTICES TO CSA CONCERNING CANCELLATION, BREACH, DEFAULT, ASSIGNMENT, INDEMNITY, NON -RENEWAL, CHANGE OF YOUR ADDRESS OR EMAIL ADDRESS FOR NOTICES, OR ANY OTHER DEMAND OR CLAIM AGAINST CSA MUST BE IN WRITING DETAILING ALL SUCH ISSUES, AND SENT TO CSA VIA COURIER OR CERTIFIED MAIL, TO: 300 COMMERCE SQUARE BLVD., BURLINGTON, NEW JERSEY 08016 ATTN: CUSTOMER SERVICE, OR SENT BY EMAIL TO CUSTOMERCARE@CSA.CANON.COM; WITH A COPY OF ANY NOTICE OF DEFAULT, BREACH, REQUEST FOR INDEMNITY, OR ANY OTHER DEMAND OR CLAIM AGAINST CSA, SENT TO CSA VIA COURIER OR CERTIFIED MAIL, TO SENIOR VICE PRESIDENT, LEGAL, CANON SOLUTIONS Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 6 of 7 Canon Solutions America, Inc. Master Sales and Services Agreement General Terms cal"o-H CANON SOLUTIONS AMERICA AMERICA, INC., ONE CANON PARK, MELVILLE, NEW YORK, 11747, OR SENT BY EMAIL TO LEGAL(cDCSA.CANON.COM. 19. PRIVACY. The CSA Privacy Statement describes the information we collect from you, either online through this website or any of the products, services, solutions, software, websites, subsites, interactive features, forms, mobile and social media pages offered, owned, or operated by CSA, or your interaction with CSA agents, contractors or employees or subsites, whether accessed online via computer, tablet, mobile device or any other technology or device now known or hereafter developed, or offline, and how that information will be used. The CSA Privacy Statement is provided at the link at the bottom of the Customer Contracting Portal, https://ess.csa.canon.com/customerdocuments; and shall govern as to the matters contained therein unless specifically modified by this Agreement. 20. FORCE MAJEURE. Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic (including the COVID-19 pandemic), quarantine, civil commotion, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, or a generalized lack of availability of Products and Services or parts and supplies therefore, raw materials or energy. For the avoidance of doubt, Force Majeure shall not limit your obligation to make payment(s) for delivered Products or performed Services. Once causes for such Force Majeure are rectified and remedied, both Parties agree to resume performance of this Agreement. Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 7 of 7 ed -no -H RIDER G MASTER LEASE TERMS CANON FINANCIAL SERVICES, INC. CANON SOLUTIONS AMERICA, INC. 14904 Collections Center Dr. CFS -1133 (05/22) Chicago, Illinois 60693 (800) 220-0200 THESE MASTER LEASE TERMS (the "Lease Terms") apply to any schedule incorporating these Lease Terms by reference whether designated as a "Lease Schedule- Itemized," a "Lease Schedule - Blended" or otherwise (in any case, a "Lease Schedule") entered into by and between Canon Financial Services, Inc. ("CFS") and the customer identified in such Lease Schedule ("Customer) from time to time for the lease or rental, as applicable, to Customer of the Equipment (as defined below) supplied by Canon Solutions America, Inc. ("CSA") and described in such Lease Schedule. Each Lease Schedule referring to these Lease Terms will constitute a separate agreement for the lease of the equipment described therein and shall incorporate these Lease Terms. 1. AGREEMENT: CFS leases to Customer and Customer leases from CFS all the equipment described in any Lease Schedule signed by Customer and accepted by CFS, together with all replacement parts and substitutions for and additions to such equipment (the "Equipment"), and licenses of software, if applicable, ("Listed Software") with such Equipment and Listed Software collectively referred to as (the "Listed Items"), upon the Lease Terms. 2. TERM OF SCHEDULE: Each Lease Schedule shall be effective on the date the Equipment is delivered to Customer, provided Customer executes CFS' form of acceptance ("Acceptance Certificate") or otherwise accepts the Equipment as specified herein. Any such acceptance is irrevocable. If Customer has not, within ten (10) days after delivery of such Equipment, delivered to CFS written notice of any non-acceptance, specifying the reasons therefor and specifically referencing the relevant Lease Schedule, Customer shall be deemed to have irrevocably accepted such Equipment. The term of each Lease Schedule begins on the date accepted by CFS or any later date that CFS designates, and shall consist of the payment period specified on such Lease Schedule and any renewal periods. After acceptance of the Equipment covered by any Lease Schedule, Customer shall have no right to revoke such acceptance or cancel such Lease Schedule during the term indicated thereon. The term of any Lease Schedule shall end, unless sooner terminated by CFS, when all amounts required to be paid by Customer under such Lease Schedule have been paid as provided and either (a) Customer has purchased the Equipment in accordance with the terms hereof, or (b) the Equipment has been returned at the end of the scheduled term or renewal term in accordance with the terms thereof. Customer has no right to return the Equipment to CFS prior to the end of the scheduled term of any Lease Schedule for any reason whatsoever, including, without limitation, payment of all amounts due hereunder prior to the end of the scheduled term. As between CFS and Customer only, these Lease Terms shall supersede any Customer purchase order in its entirety, notwithstanding anything to the contrary contained in any such purchase order. 3. PAYMENTS: Customer agrees to pay to CFS, as invoiced, during the term of each Lease Schedule, (a) the lease or rental payments specified on the respective Lease Schedule, and (b) such other amounts permitted thereunder or in these Lease Terms as invoiced by CFS ("Payments"). The amount of each Payment and the End of Term Purchase Option specified on each Lease Schedule ("Purchase Option") are based on CSA's best estimate of the cost of the Equipment and any related services and supplies, including any sales and use tax. Customer authorizes CFS to adjust such Payments and Purchase Option prices by up to fifteen percent (15%) if the actual total cost of the Equipment and any related services and supplies, including any sales or use tax, is more or less than originally estimated. CSA has the right to increase service charges subject to the following: (1) If a Lease Schedule indicates a "Fixed" Price Plan, all base copy charges (if any) and all Per Image Charges shall be Fixed for the initial term and shall be subject to increase after the initial term on each anniversary of the Commencement Date thereafter; (2) If a Lease Schedule indicates a "Standard" Price Plan, a) the Base Charges related to copy charges (if any) shall be subject to increase after the initial term on each anniversary of the Commencement Date; and b) the Per Image Charge shall be subject to increase annually on each anniversary of the Commencement Date; and (3) The aforementioned increases in service charges shall not exceed fifteen percent (15%) of such charges which were in effect immediately prior to such price increase. Customer agrees to advise CSA of the meter readings for the Equipment upon request. Customer shall remit all Payments hereunder directly to CFS at 14904 Collections Center Drive, Chicago, Illinois 60693, unless otherwise directed by CFS. Customer's obligation to pay all amounts due under a Lease Schedule or these Lease Terms and all other obligations thereunder and hereunder is absolute and unconditional and is not subject to any abatement, set-off, defense, or counterclaim for any reason whatsoever. If Customer fails to pay any sum to be paid by Customer to CFS under any Lease Schedule on or before the due date, Customer shall pay CFS, upon demand, an amount equal to the greater of ten percent (10%) of each such delayed Payment or twenty- five dollars ($25) for each billing period or portion of a billing period such Payment is delayed, in each case to the extent permitted by applicable law. The amounts specified above shall be paid as liquidated damages and as compensation for CFS' internal operating expenses incurred in connection with such late payment. In addition, Customer shall reimburse CFS for all of its out-of-pocket costs and expenses incurred in exercising any of its rights or remedies under any Lease Schedule or in enforcing any of the Lease Terms or any Lease Schedule, including without limitation reasonable fees and expenses of attorneys and collection agencies, whether or not suit is brought. Customer agrees that CFS may in its sole discretion apply, but shall not be obligated to apply, any amount paid in advance to any amount due or to become due hereunder. In no event shall any amount paid in advance earn interest except where required by applicable law. 4. NO CFS WARRANTIES: CUSTOMER ACKNOWLEDGES THAT CFS IS NOT A MANUFACTURER, DEALER, OR SUPPLIER OF THE EQUIPMENT. CUSTOMER AGREES THAT THE EQUIPMENT IS LEASED OR RENTED "AS IS" AND IS OF A SIZE, DESIGN, Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 1 of 5 AND CAPACITY SELECTED BY CUSTOMER. CUSTOMER ACKNOWLEDGES THAT CFS HAS MADE NO REPRESENTATION OR WARRANTY WITH RESPECT TO THE SUITABILITY OR DURABILITY OF THE EQUIPMENT, THE ABSENCE OF ANY CLAIM OF INFRINGEMENT OR THE LIKE, OR ANY OTHER REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. So long as Customer is not in breach or default of any Lease Schedule, CFS assigns to Customer any warranties (including those agreed to between Customer and the manufacturer, dealer, or supplier) which CFS may have with respect to any item of Equipment; provided that the scope and limitations of any such warranty shall be solely as set out in any agreement between Customer and such manufacturer, dealer, or supplier or as otherwise specified in warranty materials from such manufacturer, dealer, or supplier and shall not include any implied warranties arising solely from CFS' acquisition of the Equipment. CUSTOMER ACKNOWLEDGES AND AGREES THAT NEITHER THE SUPPLIER NOR ANY DEALER IS AUTHORIZED TO WAIVE OR ALTER ANY LEASE TERM OR ANY LEASE SCHEDULE, OR MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE LEASE TERMS, ANY LEASE SCHEDULE, OR THE EQUIPMENT, ON BEHALF OF CFS. 5. USE; LOCATION; LIENS; PERSONAL PROPERTY; FINANCING STATEMENTS: Customer shall comply with all laws and regulations relating to the use and maintenance of the Equipment. Customer shall put the Equipment only to the use contemplated by the manufacturer. The Equipment shall remain personal property regardless of whether it becomes affixed to real property or permanently rests upon any real property or any improvement to real property. Customer shall not move the Equipment from the location specified on the applicable Lease Schedule except with the prior written consent of CFS. Customer shall keep the Equipment free and clear of all claims and liens other than those in favor of CFS. Customer authorizes CFS (and any third party filing service designated by CFS) to execute and file (a) financing statements evidencing the interest of CFS in the Equipment (including forms containing a broader description of the Equipment than the description set forth in the respective Lease Schedule), (b) continuation statements in respect thereof, and (c) amendments thereto, and Customer irrevocably waives any right to notice thereof. Customer's legal name (as set forth in its constituent documents filed with the appropriate governmental office or agency) is as set forth herein. Customer shall provide CFS with written notice at least thirty (30) days prior to any change of its legal name, chief executive office address or jurisdiction of organization). 6. INDEMNITY: Customer shall indemnify and defend CFS, its subsidiaries, directors, officers, employees and agents from and against any and all costs, expenses, liabilities, injuries, claims, damages, losses, judgments orfees (including reasonable attorneys' fees) caused by the Equipment, including, without limitation, arising from or related to the storage, transmission or destruction of Data. This Section shall survive termination of any and all Lease Schedules. 7. MAINTENANCE: Customer shall keep and maintain the Equipment in good working order and shall, at Customer's expense, supply and install all replacement parts and accessories when required to maintain the Equipment in good working condition. Customer shall not, without the prior written consent of CFS, make any changes or substitutions for and to the Equipment. Any and all replacement parts, accessories, authorized changes to and/or substitutions for the Equipment shall become part of the Equipment and subject to the Lease Terms. If a Lease Schedule includes payments for service and supplies, CSA is responsible for providing the service and supplies described in the Lease Schedule in accordance with CSA's terms and conditions, of which Customer acknowledges receipt. Unless otherwise indicated on a Lease Schedule, Customer authorizes CSA to use networked features of the Equipment and remote reporting software ("Remote Reporting Agent") to obtain meter readings, receive software updates, activate features/new licenses and transmit use and service data accumulated by the Equipment over your network by means of an HTTPS protocol and to store, analyze and use such data for purposes related to servicing the Equipment, providing reports and product improvement. Customer also authorizes CSA to accept on Customer's behalf, and Customer agrees to comply with, any licenses, terms of use and services, and privacy statements, which, unless otherwise agreed in writing by CSA, shall solely control as to the matters contained therein, including those pertaining to any personal data Customer may have shared in connection with the use of the Remote Reporting Agent. For example, CSA utilizes the Canon Universal Gateway 2 ("UGW2") as a Remote Reporting Agent through the UGW2 website, and the above authorization shall apply to the UGW2 Terms of Use and Terms of Service, and the UGW2 Privacy Statement. Customer acknowledges that the charges set forth on the Lease Schedule are contingent on the continued use of Remote Reporting Agent during the term. If CSA does not receive timely meter readings from Customer, Customer shall pay invoices that reflect CSA's estimates of meter readings. CSA or CFS may verify the accuracy of any meter readings from time to time and invoice Customer for any shortfall in the next invoice. Customer shall use reasonable care in handling and operation of the Equipment. CSA shall have the right to substitute equivalent Equipment at any time during the term of a Lease Schedule in connection with any replacement of the Equipment by CSA. Customer acknowledges that CFS will not be responsible for any service, repairs, or maintenance of the Equipment, whether provided for in the Lease Terms, the applicable Lease Schedule, or in any other agreement between CSA and Customer, and that if Customer has a dispute regarding the Equipment or the maintenance thereof, Customer shall continue to pay all charges due under the applicable Lease Schedule without deducting or withholding any amounts. 8. TAXES; OTHER FEES AND CHARGES: CUSTOMER SHALL PAY AND DISCHARGE WHEN DUE ALL LICENSE AND REGISTRATION FEES, ASSESSMENTS, SALES, USE, PROPERTY AND OTHER TAXES, AND OTHER EXPENSES AND CHARGES, together with any applicable penalties, interest, and administrative fees now or at any time imposed upon any Equipment, the Payments, or Customer's performance or non-performance of its obligations hereunder, whether payable by or assessed to CFS or Customer. If Customer fails to pay any such fees, assessments, taxes, expenses, or charges, as required hereunder, CFS shall have the right but not the obligation to pay those fees, assessments, taxes, expenses, and charges, and Customer shall promptly reimburse CFS, upon demand, for all such payments made plus administrative fees and costs, if any. Customer acknowledges that where required by law, CFS will file any notices and pay personal property taxes levied on the Equipment. Customer shall reimburse CFS for the expense of such Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 2 of 5 personal property taxes as invoiced by CFS and pay CFS a processing fee not to exceed $50 per year per item of Equipment that is subject to such tax. Customer agrees that CFS has not, and will not, render tax advice to Customer and that the payment of such taxes is an administrative act. For each Lease Schedule commenced incorporating these Lease Terms, Customer shall pay to CFS a documentation fee in the amount of $85. 9. LOSS; DAMAGE; INSURANCE: Customer shall bear the entire risk of loss, theft or damage to the Equipment from any cause whatsoever, effective upon delivery to Customer. No such loss, theft, or damage shall relieve Customer of any obligation under the Lease Terms or any Lease Schedule. In the event of damage to any item of Equipment, Customer shall immediately repair such damage at Customer's expense. If any Equipment is lost, stolen, or damaged beyond repair, Customer, at the option of CFS, will (a) replace the same with like equipment in a condition acceptable to CFS and convey clear title to such equipment to CFS (and such equipment will become "Equipment" and be subject to the Lease Terms), or (b) pay CFS the Remaining Lease Balance. Customer, at its sole cost and expense, shall, during the term hereof obtain and maintain property and liability insurance in form, amount, and with companies satisfactory to CFS. Each policy of insurance shall name CFS as additional insured and loss payee and provide CFS thirty (30) days written notice before the policy in question shall be materially altered or canceled. The proceeds of such insurance, at the option of CFS, shall be applied to (a) replace or repair the Equipment, or (b) pay CFS the Remaining Lease Balance on the applicable Lease Schedule. The "Remaining Lease Balance" shall be the sum of: (i) all Payments then owed and outstanding; (ii) the present value of all remaining Payments; (iii) the Purchase Option price of the Listed Items indicated on the Lease Schedule plus (iv) any applicable taxes, expenses, charges, and fees. For purposes of determining present value under any Lease Schedule, Payments shall be discounted at three percent (3%) per year. Customer hereby appoints CFS as Customer's attorney-in-fact solely to make claim for, receive payment of, and execute and endorse all documents, checks, or drafts for any loss or damage under any such insurance policy. If Customer fails to provide proof of insurance, CFS may, but is not required to obtain insurance covering CFS' interests, and charge the Customer for the costs of such insurance, and an administrative fee. CFS and any of its affiliates may make a profit on the foregoing. 10. DEFAULT: Any of the following events or conditions shall constitute an Event of Default under all Lease Schedules: (a) Customer defaults in the payment when due of any indebtedness of Customer to CFS, whether or not arising under any Lease Schedule, without notice or demand by CFS; (b) Customer or any guarantor of Customer's obligations hereunder ("Guarantor") ceases doing business as a going concern; (c) Customer or any Guarantor becomes insolvent or makes an assignment for the benefit of creditors; (d) a petition or proceeding is filed by or against Customer or any Guarantor under any bankruptcy or insolvency law; (e) a receiver, trustee, conservator, or liquidator is appointed for Customer, any Guarantor, or any of their property; (f) any statement, representation or warranty made by Customer or any Guarantor to CFS is incorrect in any material respect; or (g) if Customer or any Guarantor who is a natural person dies. 11. REMEDIES: Upon the happening of any one or more Events of Default, CFS shall have the right to exercise any one or all of the following remedies (which shall be cumulative), simultaneously, or serially, and in any order: (a) require Customer to immediately pay all unpaid Payments under any Lease Schedule (whether or not then due) and other amounts due under any and all Lease Schedules, with CFS retaining title to the Equipment; (b) to terminate any and all Lease Schedules with Customer; (c) with or without notice, demand or legal process, to enter upon the premises wherever the Equipment may be found, to retake possession of any or all of the Equipment, and (i) retain such Equipment and all Payments and other sums paid under all Lease Schedules, or (ii) sell the Equipment and recover from Customer the amount by which the Remaining Lease Balance exceeds the net amount received by CFS from such sale; or (d) to pursue any other remedy permitted at law or in equity. CFS (A) may dispose of the Equipment in its then present condition or following such preparation and processing as CFS deems commercially reasonable; (B) shall have no duty to prepare or process the Equipment prior to sale; (C) may disclaim warranties of title, possession, quiet enjoyment and the like; and (D) may comply with any applicable state or federal law requirements in connection with a disposition of the Equipment and none of the foregoing actions shall be deemed to adversely affect the commercial reasonableness of the disposition of the Equipment. If the Equipment is not available for sale, Customer shall be liable for the Remaining Lease Balance and any other amounts due under the applicable Lease Schedule. No waiver of any of Customer's obligations, conditions or covenants shall be effective unless contained in a writing signed by CFS. Failure to exercise any remedy that CFS may have shall not constitute a waiver of any obligation with respect to which Customer is in default. 12. ASSIGNMENT: CUSTOMER SHALL NOT ASSIGN OR PLEDGE ANY LEASE SCHEDULE IN WHOLE OR IN PART, NOR SHALL CUSTOMER SUBLET OR LEND ANY EQUIPMENT WITHOUT PRIOR WRITTEN CONSENT OF CFS. CFS may pledge or transfer any Lease Schedule. Customer agrees that if CFS transfers any Lease Schedule, the assignee will have the same rights and benefits that CFS has now and will not have to perform any of CFS' obligations which CFS will continue to perform. Customer agrees that the rights of the assignee will not be subject to any claims, defenses, or set -offs that Customer may have against CFS. If Customer is given notice of any such transfer, Customer agrees if so directed therein, to pay directly to the assignee all or any part of the amounts payable hereunder. 13. RENEWAL; RETURN: Except in the case of a Lease Schedule containing a $1.00 Purchase Option, each Lease Schedule automatically renews under the same terms and conditions on a month-to-month basis if Customer fails to give CFS 60 days' prior written notice of its intent to purchase or return the Equipment before the end of any term. Unless a Lease Schedule automatically renews or Customer purchases the Equipment, Customer shall return the Equipment on the day the Lease Schedule terminates in good operating condition, ordinary wear and tear resulting from proper use excepted, at Customer's sole cost and expense to a location specified by CFS, and shall reimburse CFS for any costs incurred to place the Equipment in good operating condition. CFS may charge Customer a return fee equal to the greater of one Payment or $250 for the processing of returned Equipment. Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 3 of 5 14. PURCHASE OPTION: A) END OF TERM PURCHASE OPTION. At the end of any term, Customer shall give CFS 60 days' irrevocable prior written notice (unless the Purchase Option is $1.00) that it will purchase all the Equipment at the Purchase Option plus any costs. (B) PRIOR TO MATURITY PURCHASE. Customer may, at any time, upon 60 days' irrevocable prior written notice, purchase all the Equipment at a price equal to the sum of all remaining Payments plus the Fair Market Value plus costs. "Fair Market Value" shall be CFS' retail price when Customer purchases the Equipment. Equipment purchases shall be "AS -IS WHERE -IS" without warranty, except for title. 15. DATA: Customer acknowledges that the hard drive(s) on the Equipment, including attached devices, may retain images, content or other data that Customer may store for purposes of normal operation of the Equipment ("Data"). Customer acknowledges that CFS is not storing Data on behalf of Customer. Neither CFS nor any of its affiliates has an obligation to erase or overwrite Data upon Customer's return of the Equipment to CFS. Customer is solely responsible for: (A) its compliance with applicable law and legal requirements pertaining to data privacy, storage, security, retention and protection; and (B) all decisions related to erasing or overwriting Data. The Equipment contains various security features that Customer may utilize in this regard. Customer should contact CSA for further information. CSA will work with you to provide information regarding your options and offer services to assist you. Please note that such services may result in additional charges. The terms of this section shall solely govern as to Data, notwithstanding that any provisions of the Lease Terms or any separate confidentiality or data security or other agreement now or hereafter entered into between Customer, CSA and CFS applies, or could be construed to apply to Data. 16. MAXIMUM INTEREST; RECHARACTERIZED AGREEMENT: No Payment is intended to exceed the maximum amount of interest permitted to be charged or collected by applicable laws, and any such excess Payment will be applied to payments due under the applicable Lease Schedule, in inverse order of maturity, and any excess shall be refunded. If any Lease Schedule is recharacterized as a conditional sale or loan, Customer hereby grants to CFS, its successors and assigns a security interest in the Equipment to secure payment and performance of Customer's obligations under the Lease Terms and such Lease Schedule. 17. UCC - ARTICLE 2A: CUSTOMER ACKNOWLEDGES AND AGREES THAT EACH LEASE SCHEDULE IS INTENDED AS A "FINANCE LEASE" AS THAT TERM IS DEFINED IN ARTICLE 2A OF THE UNIFORM COMMERCIAL CODE ("UCC 2A"), AND THAT CFS IS ENTITLED TO ALL BENEFITS, PRIVILEGES, AND PROTECTIONS OF A LESSOR UNDER A FINANCE LEASE. CUSTOMER WAIVES ITS RIGHTS AS A LESSEE UNDER UCC 2A SECTIONS 508-522. 18. WAIVER OF OFFSET: The lease created by each Lease Schedule is a net lease. If the Equipment is not properly installed, does not operate as represented or warranted, or is unsatisfactory for any reason, Customer shall make such claim solely against the dealer, supplier, or manufacturer. Customer waives any and all existing and future claims and offsets against any Payments or other charges due under each Lease Schedule and these Lease Terms and unconditionally agrees to pay such Payments and other charges, regardless of any offset or claim which may be asserted by Customer or on its behalf. 19. GOVERNING LAW; VENUE; WAIVER OF JURY TRIAL: EACH LEASE SCHEDULE SHALL FOR ALL PURPOSES BE DEEMED A CONTRACT ENTERED INTO IN THE STATE OF NEW JERSEY. THE RIGHTS OF THE PARTIES UNDER EACH LEASE SCHEDULE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW JERSEY WITHOUT REFERENCE TO CONFLICT OF LAW PRINCIPLES. ANY ACTION BETWEEN CUSTOMER AND CFS SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT LOCATED IN THE COUNTY OF CAMDEN OR BURLINGTON, NEW JERSEY, OR AT CFS' SOLE OPTION, IN THE STATE WHERE THE CUSTOMER OR THE EQUIPMENT IS LOCATED. CUSTOMER, BY ITS EXECUTION AND DELIVERY HEREOF, IRREVOCABLY WAIVES OBJECTIONS TO THE JURISDICTION OF SUCH COURTS AND OBJECTIONS TO VENUE AND CONVENIENCE OF FORUM. CUSTOMER, BY ITS EXECUTION OF ANY LEASE SCHEDULE, AND CFS, BY ITS ACCEPTANCE THEREOF, HEREBY IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH PROCEEDINGS UNLESS CUSTOMER RESIDES IN A STATE IN WHICH A WAIVER OF A RIGHT TO A JURY TRIAL IS UNENFORCEABLE AS A MATTER OF THAT STATE'S PUBLIC POLICY. 20. MISCELLANEOUS: All notices required or permitted under the Lease Terms or any Lease Schedule shall be sufficient if delivered personally, sent via electronic transmission, or mailed to such party at the address set forth in an applicable Lease Schedule, or at such other address as such party may designate in writing from time to time. Any notice deposited in the mail shall be effective after it has been received. Customer's representations, warranties, and covenants under each Lease Schedule shall survive the delivery and return of the respective Equipment. Any provision of the Lease Terms which may be determined by competent authority to be prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions of the Lease Terms. No such prohibition or unenforceability in any jurisdiction shall invalidate or render unenforceable such provision in any other jurisdiction. Customer agrees that CFS may insert missing information on a Lease Schedule including the Equipment's description, serial number, and location, and corrections to Customer's legal name; otherwise, each Lease Schedule (incorporating the Lease Terms by reference) contains the entire arrangement between Customer and CFS with respect to such Lease Schedule and no modifications thereof shall be effective unless in writing and signed by the parties. Customer agrees that CFS may accept an electronic transmission of any Lease Schedule or any Acceptance Certificate as an original, and that electronically transmitted copies of Customer's signature will be treated as an original for all purposes. If the Lease Schedule references an existing master agreement between Customer and CFS (the "Existing Master CFS Lease") and to the extent applicable to the transactions contemplated by the Lease Schedule, then the terms of the Existing Master CFS Lease shall control over the Lease Terms for so long as the Existing Master CFS Lease remains in effect. Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 4 of 5 21. APPROVED AFFILIATES AND APPROVED SUBSIDIARIES: From time to time, affiliates and subsidiaries of Customer that meet CFS' credit underwriting standards then in effect (each, an "Approved Affiliate" or "Approved Subsidiary") may enter into Lease Schedules hereunder on the same terms and conditions as if each such Approved Affiliate or Approved Subsidiary was the Customer hereunder. Each of Customer and each Approved Affiliate or Approved Subsidiary shall be jointly and severally liable for the obligations under the Schedule(s) entered into by it pursuant to this Agreement. 22. FISCAL FUNDING (if applicable): This Section 22 shall only apply if "Fiscal Funding" is designated on the Lease Schedule. Customer warrants that it has funds available to pay Payments payable pursuant to the Lease Schedule until the end of its current appropriation period and warrants that it presently intends to make Payments in each appropriation period from now until the end of the term of Lease Schedule. The officer of Customer responsible for preparation of Customer's annual budget shall request from its legislative body or funding authority funds to be paid to CFS under the Lease Terms and any Lease Schedule. If notwithstanding the making in good faith of such request in accordance with appropriate procedures and with the exercise of reasonable care and diligence, such legislative body or funding authority does not appropriate funds to be paid to CFS for the Equipment, Customer may, upon prior written notice to CFS, effective upon the exhaustion of the funding authorized for the then current appropriation period, return the Equipment to CFS, at Customer's expense and in accordance with each Lease Schedule, and thereupon, Customer shall be released of its obligation to make Payments to CFS due thereafter, provided: (1) the Equipment is returned to CFS as provided for in the Lease Schedule; (2) the above described notice states the failure of the legislative body or funding authority to appropriate the necessary funds as the reason for cancellation; and (3) such notice is accompanied by payment of all amounts then due to CFS under the Lease Schedule. In the event Customer returns the Equipment pursuant to the terms of the Lease Schedule, CFS shall retain all sums paid by Customer. Customer's Payment obligations under each Lease Schedule in any fiscal year shall constitute a current expense of Customer for such fiscal year, and shall not constitute indebtedness or a multiple fiscal year obligation of Customer under Customer's state constitution, state law or home rule charter. Nothing in the Lease Terms shall constitute a pledge by Customer of any taxes or other monies, other than as appropriated for a specific fiscal year for each Lease Schedule and the Equipment. Version 2.0, Dated 5-16-22 (Replaces all prior versions) Page 5 of 5 Canon January 4, 2023 Canon U.S.A., Inc. One Canon Park Melville, NY 11747 Tel: 631.330.5000 Canon Solutions America, Inc., headquartered at One Canon Park, Melville, New York 11747, is a nonexclusive Canon Business Information Communications Group Dealer. Under the terms of the Business Information Communications Group Retail Dealer Agreement, this dealer is presently authorized to sell and service the Canon Business Information Communications Group machines listed in response to your Request for Proposal, which may include the Oce VarioPRINT DP machines, and related Canon Business Information Communications Group supplies and parts. The agreement requires that the dealer enroll technicians in Canon training programs to enable the Dealer to properly maintain each model of the products it is authorized to sell. The agreement also provides that the dealer shall maintain an adequate inventory of parts and supplies to service all the Canon Business Information Communications Group machines sold by it. The contractual commitments by the dealer have been established by Canon to afford the user of the Canon Business Information Communications Group products adequate service facilities to properly maintain these products. In the unlikely event that Canon Solutions America, Inc. should not continue in business as an authorized Canon Business Information Communications Group Dealer, Canon U.S.A., Inc. will use commercially reasonable efforts to make arrangements to find a suitable replacement facility. If there are further questions, please contact the Canon Regional Office. Very truly yours, CANON U.S.A., INC. Shinic Yoshida Exe tive Vice President and General Manager Business Information Communications Group Canon CANON SOLUTIONS AMERICA January 4, 2023 Re: Assignment of Contract To Whom It May Concern: Canon Solutions America, Inc. One Canon Park Melville, NY 11747 Phone: 800.815.4000 www.csa.canon.com Canon Solutions America, Inc. requires the right of assignment to any affiliate which is a wholly owned subsidiary of Canon U.S.A., Inc., a company dedicated to providing the highest level of Canon brand products, services and financing to our customers, such as Canon Financial Services, Inc. Canon Financial Services, Inc. is the billing entity for lease transactions for Canon Solutions America, Inc. Canon Financial Services, Inc. has specialized in delivering high content invoices, including lease and maintenance charges, in a variety of formats (paper, electronic, web) to meet our customer's needs. An assignment might occur either as a result of lease/billing requirements or corporate restructure, either of which would not result in decreased service capability. We trust in the strength of the relationship among the Canon companies will meet your requirements for written consent to assignment. Sincerely, Peter Kowalczuk President A Canon U.S.A. Company