CBE Office SolutionsCity of La Quinta
FY 2023/2024 - FY 2027/2028
Printer/Copier Lease and
Maintenance Service Program
Submitted by
CBE Office Solutions
Mark Johnson
Government Account Specialist
OFFICE SOLUTIONS
SHARP
September 29, 2023
Bill Sieck
Director of Government Accounts
Table of Contents
1. Cover Letter, with Qualifications and Experience ........................................ 1
2. References.........................................................................................16
3. Complete Price List............................................................................. 17
4. List of Complimentary Services..............................................................24
5. Staffing and Project organization...........................................................25
6. Subcontracting Services.......................................................................27
7. Disclosures.........................................................................................27
8. Acknowledgement of Insurance Requirements.........................................28
9. Non -Collusion Affidavit.........................................................................31
10. Acknowledgement of Addenda..............................................................32
11. Service Agreement - Sample................................................................33
12. FMV Lease - Sample............................................................................35
13. Brochures.............................................................................................
CBE OFFICE SOLUTIONS * 4A MASON, IRVINE, CA 92518 • (949) 830-1400 Eo
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September 19, 2023
Cover Letter
Thank you for allowing CBE Office Solutions (CBE) the opportunity to propose a solution
for the document imaging needs for the City of La Quinta. We are pleased to respond to
your request, and proud to offer a proposal that combines our innovative product line of
award winning multifunctional, digital technology with our world-class service program.
CBE has proposed equipment that reduces costs, provides The City of La Quinta state-
of-the-art technology, and is reliable and easy to use. Furthermore, the equipment has a
proven history of seamless integration with existing network infrastructures.
Our approach to meeting your requirements is simple and begins with our president's
primary goal: to take care of the customer. All equipment, service and solution
recommendations follow that primary goal.
CBE has a wide range of experience, cultivated over 30 years in the imaging industry,
and a proven history of delivering comprehensive solutions to our clients. We have a
specific understanding of the needs of clients in the municipal sector. To that principle, it
is our objective to provide you with the most technologically advanced hardware and
software solutions, as well as the most comprehensive service and support available, all
at a competitive cost*.
Unique to CBE is the level of empowerment of our employees. With customer satisfaction
being paramount, all members of our team can make decisions that ensure customer
satisfaction and optimal equipment and system performance.
Your main CBE contacts are:
Bill Sieck: 949-290-2868 1 bsieck@cbesolutions.com
Mark Johnson: 714-851-9752 j mjohnson@cbesolutions.corn
Closest servicing office: 800 N. Haven Ave., Ontario, CA 91764
All CBE representatives performing work associated with this agreement will be free of
conflicts of interest.
Please see Firm's background, qualifications, and experience on the following pages
of this cover letter.
Thank you for considering CBE as your hardware and solutions provider. We look forward
to meeting and exceeding your expectations, and to delivering increased value and
efficiency to The City of La Quinta.
Sincerely,
Bill Sieck
D I recta r
*Pricing valid for 90 from RFP due date
Background, Qualifications, and Experience
a] CBE Office Solutions has been in business for 30 years.
b) CBE's taxpayer ID: 33-6680167
c) CBE has proudly provided professional business solutions to municipalities in
Southern California since 1993.
d) Key Personnel Resumes:
Mark Johnson — Technology Consultant, SLG
Mark has been in the industry for over 22 years. He works primarily with
department Citys and municipal accounts and will be working as the Project
Manager on Beaumont USD account.
Bill Sieck — Director of Government Accounts
Bill has 24 years of industry experience, working primarily with government and
education major accounts. His experience working with government accounts in
Southern California makes him a perfect fit to assist Mark in ensuring Beaumont
USD account runs Smoothly.
Sarah Muller — Major Account Liaison
Sarah brings another level of interaction between CBE and our valued customers.
She serves as a conduit between the customer and the various client -focused
departments at CBE. She is a valuable asset who ensures that the customer is
always heard, and their needs are being met and surpassed.
Matt Lackle - Vice President
Matt has been with CBE for over 26 years. He started out as one of two sales
people and now oversees 5 sales managers in 4 offices throughout Southern
California. Matt has developed an invaluable relationship with our partners which
is a huge reason CBE offers such streamlined and uncomplicated billing processes.
Tarek Hafiz - President
Tarek started CBE 30 years ago. He has taken us from a 2 -person operation to a
$45 million company with over 175 employees at four southern California offices.
His belief that the customers' needs come before anything else permeates the
company and remains CBE's core philosophy. Tarek is on site and always available
to customers. His leadership has led to CBE's 95% customer retention rate.
Eman Hafiz -General Manager
Eman has been with CBE since the first day. She runs all the administrative
departments of the company. Her willingness to customize billing and payment
strategies for every valued customer has led to many long-term customer success
stories for CBE.
Ozzie Acosta - Service Director
Ozzie has 33 years of industry experience. He started as a technician and has been
in management for over 22 years. He has been CBE's service director for 13 years
and is responsible for implementing many of the strategies that makes CBE an
award-winning service organization. He oversees 3 service managers and 45
technicians.
Rick Nelson — Service Manager
Rick has over 29 years of experience as an MFP and network technician. He has
spent the last 19 years with CBE. Rick will be the Service Manager for Beaumont
USD.
Hany Elhanbaly - IT / Help Desk Manager
Hany has 18 years industry experience. Hany's knowledge of hardware and
networking has kept customer satisfaction high as he can alleviate the need for an
on-site technician by correcting problems over the phone and/or via direct -connect
to the MFP.
In addition to these people directly working on the City of La Quinta account, CBE
has many people, working behind the scenes, ensuring smooth operating
procedures.
e) CBE was incorporated in CA in 1993 and is now a member of Flex Technology
Group's family of companies.
f) Flex. Technology Group is CBE's parent company.
Brief History of CBE Office Solutions
CBE was established in 1993. Tarek Hafiz, our founder and current
president was a young immigrant from northern Africa. He obtained his
degree from Orange Coast College, got into copier sales for several years
and then started CBE in 1993.
He has grown the company in the ensuing 30 years to 175 employees with
four locations in Southern California. Our largest vertical market is
government and education. Our headquarters address is 4A Mason, Irvine
CA 92618. We have four offices throughout Southern CA. CBE emp'?oyees 51
manufacturer trained and authorized service technicians, and we support
over 15,000 copier multi -function devices.
CBE fully understands the size and scope of City of La Quinta's RFP. CBE has
many municipal and educational customers with city-wide and campus -wide
fleets of MFPs. Many have dedicated technicians that work closely with our
customers.
CBE is focused on doing what is right for the customer:
• Proactive expertise - We bring new, innovative ideas and a wealth
of experience to every engagement.
• Customer -first approach - We focus on our customers' experience
and success, always doing what's best for our customers.
• Complete solution - We provide the right combination of services,
expertise and technology to meet your business goals.
3
• Proven track record - We have a long --standing heritage of
optimizing and securing the flow of information, whether it's paper or
digital.
• Sustainability - Sharp products are an environmentally sound choice
thanks to a deep and enduring commitment to minimizing the
environmental impact of their devices.
In addition to servicing your new copiers, CBE offers "Active Management"
of your fleet. Our full-service maintenance plan includes automatic
replenishment of toner and supplies, as well as automatic meter reads.
Our Active Management process prevents most service problems before they
happen. The result is less "down time" and more time for your employees to
conduct important City work.
Why Select CBE
The applicable knowledge and experience that we have gained by working
with municipal customers for so many years helps ensure that our
partnership provides immediate benefits to the City. There will be no need
for a "learning curve" since we are already very familiar with similar print
environments.
Further, we feel what further qualifies CBE as an equipment and service
provider for major municipal accounts like City of La Quinta is our unique
process from project beginning to project end. Making sure you get the right
equipment is where it starts, and once equipment is mutually agreed upon,
CBE strives to make the transition and implementation of our program as
seamless as possible, and to minimize disruption to the daily workflow of
City personnel.
Close coordination and communication with single points of contact between
City sites and CBE is extremely important. The CBE Implementation Team
will work together with City personnel to create an implementation guide
based on the template below.
CBE will use an Implementation Dashboard (provided via live link) that is
shared with the City. This spread sheet -based document includes;
• MFP Information - Over 55 columns of specific information including
contact information for each site, serial numbers, IP addresses, MAC
address, Printer Names, installation dates, priority, etc.
4
• Issues and Action Items - Any issues or concerns are listed publicly
by responsible person and resolution.
• Contact List - an itemized fist of contact information for each person
involved in the implementation.
• Copier Staging Status - Prior to delivery, the Staging document
follows the process of equipment being set up and properly
programmed.
This document is updated daily and shared live with all City of La Quinta
personnel in the interest of transparency and coordination.
The information varies depending on the scale of the project, but
images of an existing Implementation Dashboard are pasted on the following
pages for illustration purposes.
5
Progress Dashboard
Copier Information I Contact List I Issues - Action Items I Delivery Calendar
Progress Dashboard - Summary of progress.
Copier Information - Detailed information: site location, equipment,
network, delivery, deployment, training, etc.
Contact List - contact email and phone listing.
Issues - List of outstanding issues with resolution status.
Delivery Calendar - Delivery dates for each site.
Summary Page
Implementation Progress dashboard
SANTA ANA USD
Timeline
Neu Co ier Order Stahn
MX3O70V
23
Ordered
0
MX3071
Scheduled for De ivery
0
108
Delivered
❑
E8774Oi
Networked
0
I
Com ie:ed
C
MX5070N
Total:
❑
P[IntAudk Status
kw es
0n PA 0
Assigned
G
Not en PA 0
in Work
0
Stale Q
On HG1d
0
Resolved
0
Total: 0
Total:
0
Current MM
CBE Iteolocernent. MFPs
MX3O70V
23
X579457s
24
MX3071
1
E62565E
108
MX4070V
40
E8774Oi
42
MX4071
2
E8775Oi
35
MX5070N
1
E8265O2
58
MX5070V
34
E8266Ox
69
MXM307O
55
E626701
i9
MXM4070
53
MXM5070
58
MXM6070
69
MXM654N
19
Total:
355
ToWa
355
Current Production
Reptacernent Production
0
0
0
C
Total:j
355
ToIaLl
355
Llnk to HP kFP Ti Ina We6saeF
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6
We will schedule the installation of your new equipment around the removal
of your existing machines to ensure a functioning unit is always available. CBE
can assist with the removal any equipment that is currently owned.
Delivery of new equipment can typically be scheduled two business weeks
from the time the contract is agreed upon and executed. Delivery is then
scheduled and coordinated with each site manager.
Equipment is preconfigured to customer's specification, with appropriate
software licenses enabled, then once delivered, a network technician will
connect the device. Training can be scheduled the same day as delivery, or
within a few days of delivery, depending on City of La Quinta availability and
schedule.
CBE typically implements large projects in a four-phase process. Each phase
has some degree of overlap.
PHASE DIVE — Preparatory
Communication between City of La Quinta and CBE
• Understanding the Methodology of the Award
• Presentation of Agreement - Documents and Terms and Conditions
• Present Objectives (CBE & City of La Quinta)
• Present Targets Dates
• Present Measurements (Set Review Schedules)
• Additional Equipment Presentations (If necessary)
Identification of Key Contacts
■ Identify City of La Quinta Key Personnel
■ Identify City of La Quinta Logistics Personnel
• Identify/Verify Key Contacts at all City of La Quinta locations
• City of La Quinta Site Analysis Verification
• Identify/Verify City of La Quinta Sites
Customer Sites
• Communication with Key Personnel by site
• City of La Quinta Location/Sites Listed
■ Site Analysis (Analyze/Verify Requirements by individual City of La
Quinta sites)
• Prepare/Confirm Equipment Recommendation by Site
• Present Recommendations by Site to Key identified City of La Quinta
Personnel
• Installation/Removal Priority
■ Revise Install/Removal schedule by establishing priority
• City of La Quinta Approval of Install/Removal Schedule
• Provide how -to -order information for supplies and service
Inventory Logistics
• Confirm Inventory
• Assign Required CBE In -Bound Staging Areas
• Stage Required Products at CBE warehouse
Software Installation and Setup
• Install print drivers on network and/or PCs
• Update City of La Quinta licenses, as required
• Install embedded licenses at CBE warehouse, as required
PHASE TWO — Delivery and Installation
Implement Install/Removal Schedule
• Install New Equipment per Site requirements
• Perform Operator/End User Training per Site
• Install online and/or electronic Operator/End User Training per Site
• CBE Assigned Key Contact verification
• Indicate completion to City of La Quinta Contract Administrator
PHASE THREE - Program & Process Management
Custom Reporting/Billing
• Conversion of Project Plan and Dispatch Database
• Implement Service Reporting
■ Implement Volume Reporting
■ Implement Billing
Surveys
• Conduct End User Site Surveys
• Review Survey Responses
• Communicate Survey Information
■ Communicate Survey Results
Formal Review Meetings
■ Schedule Review Meetings
• Prepare Meeting Information
• Conduct Review Meetings
• Present Results and Variance vs. Objectives
• Present Actions if required to correct Negative Variance
• Implement Corrective Actions
8
Follow-up on Corrective Actions
PHASE FOUR - Continuous Care
On -Going through Contract End Date. Monthly or Quarterly Business Reviews
are recommended.
End User Training
Once the equipment is up and running, we shift to staff training. CBE firmly
believes that proper user training is the cornerstone of any successful
program. By ensuring that users are properly trained to operate the
equipment, as well as utilize the advanced features to simplify document
workflow procedures and increase efficiency, CBE increases the satisfaction
of our users.
To meet this goal, CBE offers in-depth customer user training upon
installation of all new equipment. These training courses consist of a general
overview of the features of the machine, a review of available document
processes, such as finishing, scanning and other options, instruction on how
to maintain the unit, such as clearing simple paper jams and adding toner,
and training on how to place service calls and collect meter reads.
CBE views user training as an ongoing process and is committed to providing
follow-up training throughout the course of our relationship - at no additional
charge. This ensures all users are comfortable with the installed fleet of
equipment.
CBE Service and Maintenance
CBE Office Solutions is committed to providing our customers with a world-
class service program that complements our advanced product line. We have
gone to great lengths to establish a service program that is effective, simple
to manage and efficient in delivering comprehensive service, while also
achieving our overall goals of increased reliability and customer satisfaction.
To meet these goals, CBE has invested vast resources into the development
of a Service Maintenance and Support program that is recognized by many
experts as the best in the industry. With 15,000+ MFPs and Solutions in the
field in Riverside, San Bernardino, Orange, Los Angeles and San Diego
Counties, all fully supported by CBE Service and Technical experts, the CBE
service model ensures that our customers receive the same high level of
service, compliant with CBE's prescribed standards, consistently across all
locations.
Technician Training Program
The foundation of the CBE's service program is built around a training model
designed to provide expert -level knowledge to each of CBE's manufacturer -
authorized technicians. All technicians must complete technical training and
10
obtain product certification on each unit they will maintain prior to being
authorized to provide field -service for that model. Product training begins
with instructor -led classroom training, where each technician receives
hands-on instruction in the operation and repair of each unit they will
service. Upon completion of classroom training, and achievement of product
certification, follow-up training is provided via both classroom -style and
web -based programs, to ensure each technician is fully up to date on the
service procedures for all models they will support. In addition, many CBE
authorized technicians also attend training and receive certifications in a
variety of network and software applications, resulting in well-rounded
experts capable of supporting hardware, as well as the applications and
network the units are integrated into.
Reliable, Centralized Supply and Service Dispatch
Quick Response: When you call for service, you are calling our
headquarters in Irvine, CA. Your call does not go to Connecticut or Arizona.
There is no delay due to a voicemail tree with multiple options to get you to
your destination. When you call for supplies you get a live voice. When you
call for service, you get a live voice. Our goal is that an incoming customer
call should never go more than two rings before being answered. For your
convenience, supply orders and service requests can be made just as easily
online.
Supply Replenishment
CBE uses a supply replenishment process that delivers supplies on time,
every time.
One of the core goals is to reduce greenhouse gases by combining toner
supply deliveries to minimize the number of boxes and shipments.
Using an advanced algorithm, deliveries to the same site that are expected
in any upcoming 10-20 day period are combined and delivered together,
thereby reducing the number of truck deliveries.
The algorithm monitors actual usage of each individual device and provides
the necessary toner when needed.
End users have access to the website platform that provides toner levels,
date of expected depletion, date of expected supply shipment, UPS tracking
numbers and pick tickets.
11
Having this information at hand provides a sense of relief to end users who
see the low toner indicator on their copier.
Each individual box of toner is affixed with a yellow tag indicating exact
delivery location, device, and serial number.
City of La Quinta can provide access to the web platform to individual
administrators at each department site. Each site will only see the
equipment at that site.
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13
Account Review Process
In order to ensure our service standards are met throughout our
organization, CBE recommends monthly or quarterly audits with each
customer we service.
Through direct communication, CBE can identify areas that require
improvement and maintain accountability for all departments and
employees. Again, helping to ensure your complete satisfaction.
Customer Service to City of La Quinta Commitment
CBE is committed to serving City of La Quinta with dedication and
excellence. Our mission is to exceed your expectations by providing
exceptional service and fulfilling all your requirements, ensuring the success
and satisfaction of every member of the department City community.
Our Commitment to Service includes:
1. Exceptional Responsiveness: We pledge to be highly responsive to
your needs, inquiries, and concerns. Our dedicated team will promptly
address any questions or issues, ensuring that you receive the support
you require in a timely manner.
2. Tailored Solutions: We understand that each department is unique,
with its own set of challenges and goals. We are committed to working
closely with City of La Quinta to develop customized solutions that
specifically address your requirements and objectives.
I Quality Assurance: Quality is at the core of everything we do. We
promise to consistently deliver high-quality products and services that
meet or exceed industry standards. Our rigorous quality assurance
processes guarantee that our equipment and service is reliable, safe,
and effective.
4. Professional Expertise: Our team consists of experienced
professionals. We are dedicated to continually enhancing our
knowledge and skills to stay at the forefront of industry
advancements, ensuring that we can provide the best possible service
and support.
5. Open Communication: Transparent and open communication is
crucial to our partnership. We are committed to maintaining clear and
honest lines of communication, and to fostering trust and collaboration
at all times.
14
6. Flexibility: We understand that the needs of the City may evolve over
time. We are ready to adapt and modify our services and solutions to
accommodate any changes, ensuring that we remain a flexible and
reliable partner.
7. Environmental Responsibility: We take our environmental
responsibilities seriously. We are dedicated to environmentally
sustainable practices and will actively seek ways to minimize our
impact on the environment.
8. Continuous Improvement: Vele are dedicated to continuous
improvement in all aspects of our service delivery. We will regularly
solicit feedback from designated points of contact to identify areas for
enhancement and make necessary adjustments to better serve your
needs.
9. Accountability: We take full accountability for our actions and
commitments. If we ever fall short of meeting your expectations, we
will take swift and decisive action to rectify the situation and ensure
your satisfaction.
We view our partnership with City of La Quinta as a long-term collaboration
built on trust, reliability, and exceptional service. Together, we will work
tirelessly to achieve the goals and objectives of the City of La Quinta,
enhancing the work -lives of City personnel.
15
References
City of Costa Mesa
Contact: Michael Steinke, IT Manager
❑ 714-754-4879
michael.steinke@costamesaca.gov
Equipment:
■ 28 MFPs and 1 plotter leased/sold and serviced throughout the City
■ Currently 18 years in service, in process of planning City-wide refresh
City of Walnut
Contact: Melanie Maio, Public Information Officer
949-348-0704
mtep@)cityofwalnut.org
Equipment:
■ 5 MFPs leased and serviced throughout the City
• Currently 9 years in service, in process of planning City-wide refresh
City of Redlands
Contact: Eric Owens, IT Director
909-335-4798
eowensCa�ci'tyofredlands.org
Equipment:
■ 30 MFPs leased and serviced at City-wide locations
Currently 4 years in service and in process of adding an MFP
City of Banning
Contact: Eric Brown, IT Manager
0 951-922-4840
❑ ebrawn@banningca.gov
Equipment:
11 MFPs, 9 printers, 1 plotter, 1 folder -inserter, 1 postage meter, 2
smartboards leased and serviced at City-wide locations
■ 7 years in service, in process of refreshing PD's MFP
City of 3urupa Valley
Contact: Rebecca Abeyta, Director of Purchasing
(951) 332-5454
rabeyta@jurupaval ley.orq
Equipment:
■ 3 MFPs sold and serviced at City offices
• Currently 1 year in service, in process of adding next MFP
16
3. Complete Price List
17
City of La Quinta
60 Month Copier Program Proposal
Equipment Pricing Summary
--� /*EQUIPMENT INFORMATION
Color MFP Devices
36 ppm 11
Sharp BP 70036
$
101.42
S 1,115.64
Optional Upgrade Color MFP Devices (not factored
into proposed pricing)
45 ppm -
Sharp BP 70C45
$
106.58
0.09710
55 ppm -
Sharp BP 70055
$
114.54
Canon TX 3100 TX 3100 Service
65 ppm -
Sharp BP 70065
$
142.89
4 -Year service plan $
Desktop Color MFP Devices
5 -year service plan $
3,079.00
35 ppm 6
Sharp MX C357F
$
26.48
$ 158.86
Desktop Calor Print -Only Devices
Pricing does not include any applicable taxes
40 ppm 6
Sharp MX C407P
$
13.36
$ 80.13
Bill Sieck 949-290-2868
Color Wide Format
2
Canon TX 3100
$
133.02
$ 266.04
18
SUPPLY ..
...Mr SERVICE AND ICIN
BW
Color
Sharp BP 70036 $ 0.00450 $
0.03600
Sharp MX 357F $ 0.01980 $
0.09710
Sharp C407P $ 0.00870 $
0.06710
Canon TX 3100 TX 3100 Service
plans
3 -Year service plan $
2,097.00
4 -Year service plan $
2,574.00
5 -year service plan $
3,079.00
-
•MFP service pricing includes all labor, all parts and all supplies (excluding paper)
-Service billing: $0 Monthly minimum. Copies/prints billed quarterly, per image
•Current MFP disposal and HDD removal fee: $200 per MPF
Pricing does not include any applicable taxes
Mark Johnson 714-851-9762
Bill Sieck 949-290-2868
18
City of La Quinta
60 Month Copier Program
Sharp BP 70036
36 ppm Digital Color Copier/Printer/Scanner/Fax
BP 70C36 Sharp BP 70036
36 ppm Digital Color Copier/Printer/Scanner/Fax
Standard Automatic Document Feeder
Single Pass Duplex Calor Scanning
Up to 280 scans per minute
Standard Print and Scary Controller
Scan to email / Desktop / USB
DF12 1,200 Sheet Paper Supply
2 x 550 sheet drawers, up to 12 x 18
1 x 100 sheet stack bypass tray
FN11 Stapling Inner Finisher
50 Sheet Stapling
500 Sheet Stacking
FX11 Fax
Pricing Includes: Delivery, Installation, and Training
Retractable QWERTY
Keyboard
19
s
City _of La Ouinta-
60 Month Copier Program
Sharp C357F
35 ppm Digital Color Copier/Printer/Scanner
Document Feeder
50 Sheet Capacity, Up to 50 Pages per Minute
Print and Scan Controller
Scan to email 1 Desktop 1 USB
Searchable Text Scanning
250 Sheet Paper Supply
250 Sheet Paper Drawer
1 x 100 Sheet Stack Bypass Tray
Fax
Sharp C407P
40 ppm Digital Color Printer
Standard
Supports printing from MS Word, Excel and PowerPoint
Bypass tray for envelopes, labels and specialty media
Print from popular mobile technologies
Touchscreen
4.3" Display
Front -facing USB Port
Easy direct printing from memory devices
Pricing Includes: Delivery, Installation, and Training
20
City of La Quinta
60 Month Copier Program
Canon imagePRCCRAF TX 3100
35 ppm Digital Calor Copier/Printer/Scanner
Print Speed
Up to 190 D -sized prints per hour
Image Quality
5 -calor LUCIA TD Pigment ink system
Security
Lncrypted HDD
Secure Disk -Erase (Conforms to US DOD)
Output
Stacks up to 100 -Sheets of ARCH C, D or E page sizes
Pricing Includes: Delivery, Installation, and Training
21
Presenting Sharp MFPs
CBE Office Solutions has proposed the Sharp line of MFPs. Known for their
state-of-the-art technology, the Sharp MFPs offer incredible value to both the
user and the administrator.
The Sharp MFPs offer City of La Quinta many benefits, including:
• Ease of Use, including
o Customizable, tablet -style user interface
o Easy mode for standard copy/scan/fax jobs
• ExceIlent copy/print quality
• Standard, advanced printing & scanning
• Built in convenience stapler
• Staple -less finishing
• Single pass, duplex scanning (up to 280 ppm)
■ Wired and wireless networking
o Standard Gigabit Ethernet and WiFi networking
■ Voice-activated copy command (Alexa)
• Walk-up motion sensor quickly activates MFP from sleep mode
Specifically, each MFP provides the users the following features:
• 10.1" customized control panel display
• Retractable QWERTY keyboard built in to the control panel
• Searchable text (OCR) scanning
• Scanning to MS Office formats (DOCX, XLSX, PPTX)
• Compact PDF Compression
• Scanning to Cloud applications including
o Highland OnBase
o Microsoft OneDrive
o Share Point
a Google Drive
Additionally, the Sharp MFPs are among the most secure in the industry. For
example, Sharp is the only MFP brand that becomes a trusted device within
your Active Directory network, working with Group Policy.
These MFPs are ready to integrate into many different software solutions
including OnBase, Microsoft OneDrive. SharePoint and Google Drive.
• Single Sign On support to Network and Cloud resources makes
scanning operations simple.
• Serverless Print Release allows users to print to one device and
retrieve the document on a nearby machine if that device is busy.
22
■ User Authentication, Authorization and Restriction - user
credentials are transferred using a combination of Kerberos and
Transport Layer Security (TLS). And they can be registered on the
Active Directory domain as a trusted device.
Multi -Layered security features ensure that City information is kept secure.
They include data encryption, data overwrite and data erase.
CBE & Sharp can also help the City meet their environment goals as well.
We offer our customers zero waste to landfill recycling for consumables.
23
4. List of Complementary Services
A Complete Business Solution For Your Office
CBE Office Solutions has proudly provided professional business solutions in
Southern California since 1993. Today, we have locations in Irvine, City of
Industry, Ontario, and West Los Angeles that allow us to offer a wide array
of office products and services to our business customers. Our range of
office equipment includes offerings from industry leaders such as;
• Sharp
■ Canon
• HP
• Ricoh
Additionally, we offer equipment and services covering the entire spectrum
of your document management workflow. A partial list includes:
• IT Services
• Paper Cut
■ Card reader/badge authentication
• Fax Server
• Sharp print release
• Finishing/production solutions
• Mailing solutions
• Managed Print Services
• Phone Systems
Pricing depends on the scope of each project. Solutions are scalable.
Thank you for considering CBE Office Solutions (https://cbesolutions.com) as
your document equipment, service, and solutions provider.
24
5. Staffing and Project Organization
CBE Office Solutions has established a team of employees to work specifically
with government organizations. Since there are so many differences between
public and private sector customers, we felt that it was important to select
people with the skill and experience level to meet the unique demands of
working with the public sector.
CBE has assembled the following team to work with City of La Quinta.
Mark Johnson — Technology Consultant, SLG
Mark has been in the industry for over 22 years. He works primarily with
municipal accounts and schools and will be working as the Project
Manager on City of La Quinta account.
Bill Sieck — Director of Government Accounts
Bill has 24 years of industry experience, working primarily with
government and education major accounts. His experience working with
government accounts in Southern California makes him a perfect fit to
assist Mark in ensuring City of La Quinta account runs smoothly,
Sarah Muller — Major Account Liaison
Sarah brings another level of interaction between CBE and our valued
customers. She serves as a conduit between the customer and the
various client -focused departments at CBE. She is a valuable asset who
ensures that the customer is always heard, and their needs are being
met and surpassed.
Matt Lackie - Vice President
Matt has been with CBE for over 26 years. He started out as one of two
sales people and now oversees 5 sales managers in 4 offices throughout
Southern California. Matt has developed an invaluable relationship with
our partners which is a huge reason CBE offers such streamlined and
uncomplicated billing processes.
Tarek Hafiz - President
Tarek started CBE 34 years ago. He has taken us from a 2 -person
operation to a $45 million company with over 175 employees at four
southern California offices. His belief that the customers' needs come
before anything else permeates the company and remains CBE's core
philosophy. Tarek is on site and always available to customers. His
leadership has led to CBE's 95% customer retention rate.
25
Eman Hafiz General Manager
Eman has been with CBE since the first day. She runs all the
administrative departments of the company. Her willingness to
customize billing and payment strategies for every valued customer has
led to many long-term customer success stories for CBE.
Ozzie Acosta - Service Director
Ozzie has 33 years of industry experience. He started as a technician
and has been in management for over 22 years. He has been CBE's
service director for 13 years and is responsible for implementing many
of the strategies that makes CBE an award-winning service organization.
He oversees 3 service managers and 51 technicians.
Rick Nelson — Service Manager
Rick has over 29 years of experience as an MFP and network technician.
He has spent the last 19 years with CBE. Rick will be the Service
Manager for City of La Quinta.
Hany Eilhanbaly - IT J Help Desk Manager
Hany has 18 years industry experience. Hany's knowledge of hardware
and networking has kept customer satisfaction high as he can alleviate
the need for an on-site technician by correcting problems over the phone
and/or via direct -connect to the MFP.
In addition to these people directly working on the City of La Quinta
account, CBE has many people, working behind the scenes, ensuring
smooth operating procedures.
26
6. Subcontracting Services
CBE does not subcontract any of our services. All members of our project
team are CBE employees.
7. Disclosures
CBE does not have any negative disclosures to report.
27
ATTACHMENT 1
Exhibit F
Indemnification
F.1 Indemnity for the Benefit of City.
a. Indemnification for Professional Liability. When the law establishes a
professional standard of care for Contracting Party's Services, to the fullest extent
permitted by law, Contracting Party shall indemnify, protect, defend (with counsel
selected by City), and hold harmless City and any and all of its officials, employees, and
agents ("Indemnified Parties") from and against any and all claims, losses, liabilities of
every kind, nature, and description, damages, injury (including, without limitation, injury
to or death of an employee of Contracting Party or of any subcontractor), costs and
expenses of any kind, whether actual, alleged or threatened, including, without limitation,
incidental and consequential damages, court costs, attorneys' fees, litigation expenses,
and fees of expert consultants or expert witnesses incurred in connection therewith and
costs of investigation, to the extent same are caused in whole or in part by any negligent
or wrongful act, error or omission of Contracting Party, its officers, agents, employees or
subcontractors (or any entity or individual that Contracting Party shall bear the legal
liability thereof) in the performance of professional services under this agreement. With
respect to the design of public improvements, the Contracting Party shall not be liable for
any injuries or property damage resulting from the reuse of the design at a location other
than that specified in Exhibit A without the written consent of the Contracting Party.
b. Indemnification for Other Than Professional Liability. Other than in the
performance of professional services and to the full extent permitted by law, Contracting
Party shall indemnify, defend (with counsel selected by City), and hold harmless the
Indemnified Parties from and against any liability (including liability for claims, suits,
actions, arbitration proceedings, administrative proceedings, regulatory proceedings,
losses, expenses or costs of any kind, whether actual, alleged or threatened, including,
without limitation, incidental and consequential damages, court costs, attorneys' fees,
litigation expenses, and fees of expert consultants or expert witnesses) incurred in
connection therewith and costs of investigation, where the same arise out of, are a
consequence of, or are in any way attributable to, in whole or in part, the performance of
this Agreement by Contracting Party or by any individual or entity for which Contracting
Party is legally liable, including but not limited to officers, agents, employees, or
subcontractors of Contracting Party.
C. Indemnity Provisions for Contracts Related to Construction (Limitation on
Indemnity). Without affecting the rights of City under any provision of this agreement,
Contracting Party shall not be required to indemnify and hold harmless City for liability
attributable to the active negligence of City, provided such active negligence is
determined by agreement between the parties or by the findings of a court of competent
jurisdiction. In instances where City is shown to have been actively negligent and where
City's active negligence accounts for only a percentage of the liability involved, the
obligation of Contracting Party will be for that entire portion or percentage of liability not
attributable to the active negligence of City.
Exhibit F
Page 1 of 2
29
ATTACHMENT 'I
d. Indemnification Provision for Design Professionals.
1. Applicability of this Section F.1(d). Notwithstanding Section F.1(a)
hereinabove, the following indemnification provision shall apply to a Contracting Party
who constitutes a "design professional" as the term is defined in paragraph 3 below.
2. Scope of Indemnification. When the law establishes a professional
standard of care for Contracting Party's Services, to the fullest extent permitted by law,
Contracting Party shall indemnify and hold harmless City and any and all of its officials,
employees, and agents ("Indemnified Parties") from and against any and all losses,
liabilities of every kind, nature, and description, damages, injury (including, without
limitation, injury to or death of an employee of Contracting Party or of any subcontractor),
costs and expenses, including, without limitation, incidental and consequential damages,
court costs, reimbursement of attorneys' fees, litigation expenses, and fees of expert
consultants or expert witnesses incurred in connection therewith and costs of
investigation, to the extent same are caused by any negligent or wrongful act, error or
omission of Contracting Party, its officers, agents, employees or subcontractors (or any
entity or individual that Contracting Party shall bear the legal liability thereof) in the
performance of professional services under this agreement. With respect to the design
of public improvements, the Contracting Party shall not be liable for any injuries or
property damage resulting from the reuse of the design at a location other than that
specified in Exhibit A without the written consent of the Contracting Party.
3. Design Professional Defined. As used in this Section F.1(d), the
term "design professional" shall be limited to licensed architects, registered professional
engineers, licensed professional land surveyors and landscape architects, all as defined
under current law, and as may be amended from time to time by Civil Code § 2782.8.
F.2 Obligation to Secure Indemnification Provisions. Contracting Party agrees
to obtain executed indemnity agreements with provisions identical to those set forth
herein this Exhibit F, as applicable to the Contracting Party, from each and every
subcontractor or any other person or entity involved by, for, with or on behalf of
Contracting Party in the performance of this Agreement. In the event Contracting Party
fails to obtain such indemnity obligations from others as required herein, Contracting
Party agrees to be fully responsible according to the terms of this Exhibit. Failure of City
to monitor compliance with these requirements imposes no additional obligations on City
and will in no way act as a waiver of any rights hereunder. This obligation to indemnify
and defend City as set forth in this Agreement are binding on the successors, assigns or
heirs of Contracting Party and shall survive the termination of this Agreement.
Exhibit F
Page 2 of 2
29
44W�
ATTACHMENT 2
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
Must be executed by proposer and submitted with the proposal
I, Bill Sieck
confirm that CBE Office Solutions
(name) hereby acknowledge and
(name of company) has reviewed
the City's indemnification and minimum insurance requirements as listed in Exhibits E and
1= of the City's Agreement for Contract Services (Attachment 1); and declare that insurance
certificates and endorsements verifying compliance will be provided if an agreement is
awarded.
I am Director
(Title)
of CBE Office Solutions
(Company)
Page 11 of 13
30
Commercial General Liability (at least as broad as ISO CG 0001)
$1,000,000 (per occurrence); $2,000,000 (general aggregate)
Must include the following endorsements:
General Liability Additional Insured
General Liability Primary and Noncontributory
Commercial Auto Liability (at least as broad as ISO CA 0001)
$1,000,000(per accident
Personal Auto Declaration Page if applicable
Errors and Omissions Liability $1,000,000 (per claim and aggregate)
Worker's Compensation (per statutory requirements)
Must include the following endorsements:
Worker's Compensation Waiver of Subrogation
Worker's Compensation Declaration of Sole Proprietor if applicable
Cyber Liability in the amount of $1,000,000 per occurrence
Umbrella or Excess Liability may be used to meet policy limits
Page 11 of 13
30
I, Bill Sieck
I am Director
44W�
ATTACHMENT 3
NON -COLLUSION AFFIDAVIT FORM
Mast be executed by proposer and submitted with the proposal
(Title)
(name) hereby declare as follows:
of CSE Office Solutions
(Company)
the party making the foregoing proposal, that the proposal is not made in the interest of,
or on behalf of, any undisclosed person, partnership, company, association, organization,
or corporation; that the proposal is genuine and not collusive or sham; that the proposer
has not directly or indirectly induced or solicited any other proposer to put in a false or
sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed
with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain
from proposing; that the proposer has not in any manner, directly or indirectly, sought by
agreement, communication, or conference with anyone to fix the proposal price of the
proposer or any other proposer, or to fix any overhead, profit, or cost element of the
proposal price, or of that of any other proposer, or to secure any advantage against the
public body awarding the agreement of anyone interested in the proposed agreement;
that all statements contained in the proposal are true; and, further, that the proposer has
not, directly or indirectly, submitted his or her proposal price or any breakdown thereof,
or the contents thereof, or divulged information or data relative hereto, or paid, and will
not pay, any fee to any corporation, partnership, company, association, organization,
proposal depository, or to any member or agent thereof to effectuate a collusive or sham
proposal.
I declare under penalty of perjury under the laws of the State of California that the
foregoing is true and correct.
Proposer Signature:
Proposer Name:
Proposer Title:
Company Name:
Address:
Bill Sieck
Director
CBE Office Solutions
4A Mason, Irvine, CA 92618
Page 12 of 13
31
4 Qa;«ra
ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal;
If no addenda has been issued, mark "N/A" under Addendum No. indicating
Not Applicable and sign
ADDENDUM NO.
SIGNATURE INDICATING RECEIPT
1 Question and Answer
Page 13 of 13
32
UFO([ SOLD ONS
www.cbesolutions.com
Sales and Service Agreement Page 1 of 1
33
Terms
PL
] Purchase Net:
Salesperson
Purchase Carder No.
Date
Lease Type Months Payment Deposit
}/2b/2Q23
Mark Jghnson
0 0 $0.00
m
E
a
n
SOLD TO: Contact SHIP TO. Contact
Phone Phone
E-mail E-mail
Qty Product Code Description
Each Extended
CW
$ $
Cr
W
$ $
$ $
$
Customer is not charged for shipping of supplies.
Subtotal $ -
Initial Set-up
Sales Tax 7.75% $ -
6n
v
a
Delivery
Trade-in
Total Due $ -
Amount Paid
Includes. Labor, Parts, Consumable Supplies. Excludes: Paper, Stapes
Balance Due $ -
Billing Period
Base Charge]❑ Monthly
❑ Quarterly
Overage:
❑ Monthly ❑r Quarterly
4n
B/W
B/W
,;;
Monthly Allowance
Overage Rate:
W
z
Calor
Color
U
a
CL
Monthly Base Charge
Devices on Contract:
sn
B/W
B/W
$0.0055
N
Monthly Allowance
Overage Rate:
Color
Color
$0.0390
LL.
2
Monthly Base Charge
Devices on Contract:
1
Customer Signature: Title: Date:
c
M
CL
m
CBE Acceptance: Title: Date:
a
[]x
SIGNATURES BY BOTH PARTIES ACT AS A BI NDING CONTRACT AND CANNOT BE CANCELLED OR TERMINATED AND CONFIRMS YOU HAVE READ AND UNDERSTAND THE
MAINTENANCE TERMS AND CONDITIONS ON THE REVERSE SIDE OF THIS DOCUMENT.
33
CELL BUSINESS EQUIPMENT: SERVICE AGREEMENT
Terms and Conditions
1- COIN MENI(MlIENT OF AGREEMENT. This Agreement shall commence on tine dee Cie last party emailm the
atmched purd>ase order riCamiruenoornerl Detel and "I hirrhirhete an bre termination dakh set forth therein,
MAIM mineimed
2. EQUPMEHIT.'EquhpnW means the"xnem and suppliess idea[ lied in urs Agreement wdkv Ire attached
prrdhme onsr. You agree Che Equipmedsfor yar hlanress use (not resale), andwl nolhe used forporsaal,
haex3hddorfamily purpose&Tvthe r 'tel the Equpmadindedssirtsrgbieproperlyatssoa'fadservices
sudor as periodic soNom kmm and prepaid database aubmirow rights, such rtrrmgifiia property stet hs
rolerred b as'Smmwere.' You understand that aril agree frac vue heap no, right, We or mored in ft sa"re and
you will oonhpiy 1 roughoul the Temp d tis Agreement v4 any license amWor apeernert f Software ticerse')
ranteMnoowthtrascWerdtltaSohwmrS*mreSuppienYou defespansrtiefar witarlirg Oft my
SoHwae Licerse with Ce Safiwere Suptiber no bier 11hat the Cornmeiawnwrt Dab d Iles AafeemernL
9 SCOPE OF SERVICE This Agmemerx caws ordinary muni ennnoe. repelr. and repl000rrenim d pems mgWed by
rhamel use cf the Eo.ipirnerd brthe period of time sped5ed m Amo face of the Agmen wt and x n the pudese
order This Agreamancdoes rhoscarer dhorgesfor de -i stalasarrfine of E4rpment rf Ti is mooed DininDge to
the Equlaimant or its pare arm ng out of or caused by misuse, abuse, rWgonw, aaaOrml of unautur¢ed
components, ages orpacts. used substandard papers subsbrdard supplies, or other causes beyomd to
oxAd of CBE aha nil owared by to AgaerTWA and may rajah CusKrtrx to o sudnrge at to CLnC8llalkrl d tis
Agreernrsl In addiorr, CBE may Mete to seram Paton dfBAgeernnn1 t the Equipment s modted,
dmreged. enthral, er semoed by personnel ocher Cher, CW Authorized Persorroui, ar if part, e�, a
compumerits not rneetM madire spedrdcnis are atleched to the Eifiipnient. This Ageemerd does nal cover
Merges far repairs due b Customer or blind party rhs b snRwae a hardware.
4 D6JVER YAND INSTALLATION- Qrsinmer is responstle ter and shell pay all debrery, installation crd teat
dtergesidended in pis Agreemerr ondrorthe atadhedorder, Vary. CBE shell rhoosedo method Dfdtirvery, and
reser+restte ntgdi tD debver the Egtiprnai it wislotnents. Delay in delivery of" is4ritori shill riot refere
CraLxnerdFIS ode• thirs Agcoarrierk 11111dulding fg &kydMIDaaxplter nlingic>spintrtis
fEgm nem Oil be isAWwl ammkw mew th mmkiaduxr's sporifia*wi AtOAftneessote eosfad operse.
CuslarrrershsA knure to e*rPrr enl is pk+nxl in an enwnronmenrthnt omlorms with 1K ma dwWrees
slaxJf vAurs and roquwomerft, and will hem al Lasts and expenses lu ah iy mU11110ret TOOM ices required fa
esmllabonSUrhasleleplxnearid elachirelwing,rernxJdirhq,'Dison IpowerfidsMyeledniAviorkektand
to Are Egripmred (i e, assoduce d p equipmard, pcMmr, trnrrmis. sixn einJ phare fees) am not capered by
this Age
5. ELEGWA AL In tJlder io wsum optmum pert imna toe by the CBE owpheetlt, itis mridabry Id siyeci6c mums
be plugged ora a dedlcashed knee to wmpy with mareumc0w eliad m el speofrathors.
ri 9fWL-E G1LW, Ser" cgs cadet this Agreemerit coed he made dung normal bis less bars at the nns}aHaion
eddess[es) provided! bur the Cvshomer. Twd and labor One Ion service calls aber rn>rrd business hies, m
wedkend and m hdkhys, if ad vAnen aveiable, will be dinged all the published crowli ne riles in d led at the- line
the service nal is made. CBE repnsserhkfii wi not hale. dwonned a repair hrerihnm3d atbdanenta
tumponor£s. Customer is responsible for dsmnnectirg and recon a=ig unioutwizedattadhmorts orcunporem-
Cnslorneir horabY ndermkes and hdds CBE and As repesartahves harmless for darns for dmnegesto eery
uhautltmred pais, oonm{onents, or acenVxres nshng Irom siwme prekrrhod m CEE Equipment Leta
pertmnedduring aservice cal ndudes ktncation and deanng dthe egipme t and oreadluslimaK repos. or
[eplacrxnerl of pans desobed below
7. REPAIR AND REPUkCIEMEffT OF PAM S, All pats rheoeSsary to Ye cperatim of the Eghipmad, due m rxxmd
year and firer, wrf h the savlotion of the pats listed below aid sutpd to Cee genera trope alcavrerage, vWI be
lu nhslud free of ehaye Arrig a servkv cal rclulud mthe maknioriarro savior prim -dad by bora Argronivo t
B RECONDITINRJC Ratiuildog,mconikooninqormmuffumdWAsamnotovoKiDdbytsAgreemenRlnaddNon.
whmnis9*l d'rscrehmCBEdetermnhesthatrrxnrdrr<.nrig losrooes rydueortageornkmtalweeandtearbRhe
Equhpnierr over See. CBE w* submit to The C'.u*wff an estimate of rweded repass aid then coat in aider to keep
theagripmi24 in war" oord6m. If Ire CAsbo nesdoes rot alhomarrh r mordli icing, CBE may dmmNkft*
service of the egdipment under this Agreement a may refuse to rerhew ib sarviw ag o nrenl aeon ehpiraYm of this
Pgmemart fharear6w, the CBE llapnasehbmmay inalmamoreavailablema -Par {:al'bassbasedupm
"shed RA> in Red at Ivo bene of mvim.
I REMOTE SEW CES. (: Om models at Equipment up support and sormad usrg data twit n m norriahcalty
cdledud by CBE bah the Equil rortvioeledro is irtow saw $Dm the EW iMw la ttmiuie ua-5-le ttxxition
ExanpM of outortnti,-dy transmitted dam iicfrude prod rt regisiabom, ureter reads, sup* level. Equipmenl
calftMw and setixp, r mi§ffi, and prnWdVlaeltcodedehd Al sudheaa shall beVffim ad ih a
sedre. man r-spAahrxlby(:BEortheEqupuerhtmoruacluea. The atormlicdab Vansmissanccapebiliity !not
blow CBE to read, waw, v download Che oxilerd of any cusurier documents resd.xg an or pasmrxg to ough the
Eqt pment
10, USE OF NON-CEe SUPPLIES A the C vbmer sLVphes and d such'a'Fjnllwm use dekdrie oii-
unaomplable
lot use in CBE machines and cause abremhalyr frequent senew calls air service problems, Coen CBE
r fay, ad optam. assess s ardrxge or tsrruriele the service p xt an d ars Pcgrervs ran In tis evern, the Cu9boner
mmy be offered sswce m e Yen Cdr bnm hared wpm published orbs. Itis nil a cvh¢tion of tffi Agesnherhl,
howevw. lhei the C isomer only use CSE autf)w7ed supplies.
11. SUPPLY NCLLi°MS ODNTRAC TS- d aVplies ore ndWed under Ars hpeernent CSE will eppty corw, ink, and
developer, urtess d herme stated in This Agreernern, ID the Custam hosed upon need yields for Cee Equipntierl
being serviced. If the Cusliornsi`s um gs d the supplies exceeds the. ionil yids for fie Equpmetf btexg ssrvr*d,
CBE Y A rivoice and the C1s9uner agrees b pay fat the oxomis skppiss d CBE's ansa iamb prices rien n eTed-
CDE reserves Che nett to dvsge and Cksbrter agrees b pay fa heigit on al supply, shipments Cuskitner must
oUlaase cap- paper and slapiessepaffirky
12. MAINTENANCE CK%RCES If %plioDW the mairanmae dtl with mspea b the finial tenor d this Agreement
shall be set fuUr m the fere of this Agreement axFor in C e purdme oda, iodudng, vMlhoul. linlzibut Per Image
Charges Ym agree that of pr the first tm%* 11 2) m rife of Cue Term (Dr tr,y extension or rmeAm) of tis
Agri em monk mail at fie eyed of enfh k>llaxihq twelve (17) month period t wmwAK,, tw fvfrhimrn Pny*rheris and Fxmw
Per Image Changes may be nauased by an arrant equal b the lesser of. (a) up No 15% of the Wnimorn Pay.. m.
end ExDRm Per Image Chwgas in effse at ova and of Hie pia twelve (72) month perK4 a (b) to m wri n m
pwoertage pen sed by appboahle lay. H EqA nhert is mored to a new CBE service toruli y, CBE shat have the
option to dv:Yge, and tie Cu* mer agrees b pay Abe di tore in prubbshed rim pft mnce <hmges between the
cured terilay and to new tentory (m a pro rete boas). H Equipment is moved bryurd CBE's seance lerlory.
CBE reserves the right Io caroti or the Cratorna agmx to pay a fair aril reeaamble updvacgo for ouhahuad
service, Ink ng wino aooari the distance to Crrstorners chew location and CBE's puisilmd rdas far service m a Ven
Call" boas Peastablislhrlg network a oneCtan after a move is not covered trader this Smsoe Agreerment. Customer
41 prov le CBE vtlh Rhe &%d rr>Ner readfkp m the EgAp nem via: (a) lelepine email a facsiNe; ar (b) access
b the Equip nrat fim gh an atlardiC r>eYs ram*V dmw rotated on Ave Eguipnat CBE nay rsiende the
rumW of rno96s produced Iym to rd p ov,ds us w* rrWer mcidings www sever, (l) days d regrnest COE w it
alis[ the estinated dhage kr images upat receipt of nine motor rraiNngs.
13. KYk6if, In o enol be due and payable by the Ccalo nr for at E4mipnhenl, ahoessori suppi es, Sdhnere,
Per Image Changes, and renterhaice p.rd ased purskram to 1116 Ageer ned on the due dab idendiied on the
irvuce, wiidi shell be ghee fiAeen (15) uNess Clormse dated on the nvpq@ You pop -W obiywu s are ab9oktle,
and unearhdrkinal. and are not subbed b oonaellabm. reds ztm. or goW ton any reasm whatsoever. for any
payment not received Oft three (3) days d ft due sae. CLsiornix agrees to pay a rue dhmge nen b exceed the
higher of I YX of the annum due or $35 (roe to exceed to maximum mum! parilled by low) as remsa-alde
mlledtion mass.
34
14. TITLE AND RISK OF LOBS. If Crsbmen has ptrdresed on loosed Equipment from CBE n oorpmction wsr this
Agmernad We to tie Equilonnadshat Bass kpm paymert in put for ea& unit orE*xaK rldefiaerad. Risk of loss
shall pass to the Cusrarner upon delivery of the Equpmeri
15.9E{XIRTTY INfERST.11Customerhas pudm ised or leased Equipmerx framCUE in conjuxtoon.ri0 lis
Agreement, or ery maneod thereof, CBE expressly reerves a aeaaiy minresl in the Ecwprnenl nrtl p Wee d has
been adl n ful for Hee same. Cu la er agrees m rekfy CBE prior to relomfioh of ary Egrhgmerd la vtidh CSE
has n smarty interest CudomLer shill examis any ohm doamerrt, irdu3lg n UCC -1 finanoing stabxnert or
dodsrier i similar n to UCC -1, nota& ey to probed CBE's searity hereat in the EgAprnenL Crscomar aufrorixes
COE to So. at ajAor niers expense, any prancing ashen t relating m the Egtipmherk vatnod arshomees signature
mcceo wham prohibited by law.
19. TAXES. C uslDmer is responsible for and shg pay of mppbcble tram. mduding sales, use, and mpore fixes, akrhg
with fees achargesof any kind iirtdudng rderest and pend) est To nckrdesbrutes assessed blany gmernmerillall
entity m Itis Agreement or m the anno nts payable viler fis Acgreenhent �"Tenoes'!, wtidh wd be indhded in CBEs
rivoioe. Taxes do not rrLdetexas -an CBE's rrrsnhe
17. DEFAULT. The omarerce of he !dowing shall oysWule an Emcrf d Defo tt under His Ageemo t (a) line
Cusiomrx tails to rerun any portion of any payment owed ID CBE as paraded by ors Agrawnerk when due, (b) Hee
Get mertmls W dutyperkr<m any wvenaht, Candtrpr crbnitaim ditAgraenlen. (c) a petylion is lied by or
egast Cisnrnter or ay r -titer mfr barlapliy u -Y nw, (d)" relxesenNion mem by
Cramer s idse or «isleadng in eny rivilowI n mpea (e) Crzlm,er hearrnes insokun , is iquidaled or dissdwhd,
merges, harriers a melerial prrtipn d PIS Mff1eFdW ink or 05 WIS, slops doling brsness, or assigns ngfhts or
properly for the beiw* of aWItts.
la. REMEDIES- If Customer dafads, CBE may, in addSDn ID A& otter remedies (a) nequra irnmedate payment d al
aratnd due under bre Agreemortt plus the far rialto[ value ofthe Emgugrem fa ouch fill payment hes not been
oracle in fort, plus nkrest at the rale of 1.5% per match (nen to mooed the mmcirum anion] permiled by kw). plus
d 1mEs lb) predate Cis Agew ed arAbrdedae myofher ogmemalsbeomeen Cusnrncr and CBE
in ddm*. (c) require you 10 relum sA EgAxnetlt forwhidh peyrnrxt infill has nil bew made: (d) dWT y m for
o pensee intoned in oorrheci m meth ertorownerht of w remedies: (e) retuse to sero cr tore Egtr nwit anted (1)
furnish service m a C.D.D. Yen Cts bees based tym prAhbshed rates it erect al tore 4nrne of aerate. T C� loofa
totenrnrRace thsAgreenhnxtlasaresult ofQsgorniaidebACEIE shall subrultoCuAor eraniemrzudIrhvohcefoe
all fees ad eMwmes due. induRg any Per Cal lees. ad sheet be ensued to poFrerd for all wink n prrigress plus
rowribuirsomerb fa outaf podvet mIms res. These rowdies we arrrtaHae, ore it additim b any Dter rernedws
Vw drrl by bio. and may be ere nzW Omar irtly or 5eparst* Ary failure d dtlay by us b =mw airy tight
shall not operate as a waver of any n9Ms)
19. COSTS AND ATTORNEYS FEES. CBE shall he entitled to reeve horn Customer g casts and menses,
ndudng, vriChat limlators, otbornbys' fees and dis6userrenhb, inured by COE it mrnai im with adii" taken by
CBE or it, FW esertedves {r} b mfvm dry ppvision of tis Agreement (n] to deed any paynharnb a colkfims
pro»ded for hien; (iii) ID natihrie nhaiilam, preserve, enforce and foradme m Ct03 sao rikyt willorestm orlon m
the goods, vthefiner 0wough foal prnoeadigs or odxnmoe; or (M to defend or prosearbe airy eduorh or
proceedings msrhg an of mating io any CBE trmsecsahs wdi Customer.
20. DEFENSE AND IhJDBhNTTY. You me respansble hr of losses, damnges, dams, njuies, al m r cys' fetes arrt
xsb�. rudthding, w kPAbmlaYa>. Lose Warred in=noclxn vtti responding b skbpoerm. tiid party dorm. a
othwiri a CUtims t ireunedor ess xaed byery la&Ksn. a atvfm&■ver relatinyto the Equipment-Oudvey i�3 ux.
mndntion, or timsessim You ogeeto. told CBE harmers, kmd*nrk and km irdenrhihyC8E against all Gnu ren.
allhoug1hCOE reserves brenight t000rikulisdefense and toselectorappiumdaenseocunsel.Cusb wagrees
that dl:aaruhhNs CSE's deir�hse, i! vwt chat settle ery dorm dst r�aits n arty Ity mCBE wiHx.Alrmr ahhlrrrmg
UHL's pnorwr0w oorserd In the ev err [Lsiorr cr irls te defend such xhan, i 13L may du so and rewAr km
Q�7nrirx all mets and expeft - , indwding ak[aneys' bees na.r.ed n oahnerAm she ret h The faregarr9 pmvsrm
d?magaph 22 slid survive Cie femnietrm of this A!FawcttL
21. wRECRATION The Agreement aoratbules the enhe agreernerr between Hee parties pertaining to Roe subject
matter hereof and supersedes all prior aFeemerds, uhdershindrys. negDt rations. and dons, wfhedw oral or
wnneri and may not be arvarrced. modified. suppoi named or waved in any 11ey Gxzo in writing Wried by tee
parties lodw thm pxxig dianges provided for herein}.
22. SUCCEStiORS AM A5SWM. !lis Agreenrw sherd be ltridrhq on the probes hprdo, their chews, wDmssors, ted
wVs 1115 Axgterrrlenc maymt be r mVied by the OrAwci witim the (x nuen t of CBE. CBE n", withouh
notifying you, assign d oronry prxtim dtwsAgreemiertcrw waw ml n to Equpmeit witlhakdyourcaverht
23. SEVERABHSTY. H any provide of trsAgweenmehxshall be aetearwed untaefit, vo da urwfteeede, then fel
pressor shag be downed severable bar this ageamesit and 46 not effed the validity and erdorembility ofthe
renrxerr.g pontonsof W Agieerrhert
24. CW%ffEWARM This AgmMeWmay be eo"ed in ixxrtaperrs, eastd Owch shall bre deernedl to be an
-xjtr d :yid el of w hwd toge#m r shnl mm6hhre one Agraenr n brrdny ore an pahes her. u, notHrthsrrrmdxmg 11h& d
the pates have not sighed the same catrolorpart A faxed or ern fled signature of it Age ernert bearing ahthiorme4
99milt fres ni-rly bp ae-atrzl es am Odyn l
25. WAVER TFE PARTES IRREVOCABLY ABLY MFVE THE RIGHT TO A TRIAL BY JURY.
26, LAwifTATION 17F LIABUTY. N NO EVENT SI;ALL CSE 6E LIABLE FOR ANY DOAAMS WHATSOEVER
INCLUDING, IMTHOUF LUTATKAL DIRECT, INDIRECT, SPEM- INCIDENTAL, CONSEQ IENTIAL, OR
PIJNfirVE DAMACFSARISING FROM OR RElATNGTOTHIS AGREEMENT ,iACETI-ERTHE CLAIM
ALLEGES TORTIOOS CONUVCT (WCLUDM hEMJGRlCE) OR ANY OTHER LEW TWORY- COE IS NOT
LIABLE FOR ANY CLAIM MADE BY A THRID PARTY. OR MADE BY YOU FOR A THIRD PARTY.
27 FORCE UkFUR. CBE AW not be ImUL in, Ckatarmen for any failure or decoy cased by events beyond CBE's
konw, uKk dm vdhiout kreabon Custom pis 66m to furnish 4hfmrre6m-. sahbrutage: bovow emilbangns; labor
dt5 xL . arodert , s hxmges at labor, fuel. raw magwi s, modwroy, or etqupirem IedtrCai fakres. lia scare;
flood. eerthq,ske. hurricane u typhaart tenploaion: ecb d the puhf�c erierry; war. irnamextut-rid. pubic ladder.
gpden*c, quarantne reshvdiau, acts of God, ads of any govemmm at any quid QnMy-
2a. ND EXPRESS OR Illill YAl1RWrES CBE D19G}JMSALL VANW YT(E5. EXPRESS, CR BARED.
INMIIDINGANY IMPLIED 1AARFAf1TIESOFME5 WifPaL1TYTECHHWALCOkPATABILITY,PrNESS
FOR USE, OR Frr*SB FOR A PPRTCAAR PURPOSE.
29. NSLIRANCE. Customier shall obtan and manta n. at its own expense, nhsuance rdatng ID darm ]or equry adfor
V*"dmwje @xkdng omn"PoalgenrxN Iwilhiky wriumnoe) b%M m its use -of the E"Ioin wd, goods and
madvnery.
90. A R SID-ICT10N- Tfm Agmamad"be gD+ened by m d anstrued urider the kirms o1 the Shan of Cehf xna,
wild out regard to axfflidd laws pnincQh& At parties mth-senl and voknbnlyr submd to "rmkton and verve m
Sale and baud awits IDcaled in Grange County. CddOrtma.
31. MISCELLANEOUS- Nations mtstM iriwY q and wit be deemed 9ver Fie (5) dWs aft marry of iwrd(2) days
aFeor aenhdryg Fry r�rmraQy nxngrmd ovaTr�t bouillon. h6tims wit I be serf to Crslorn� al the �i ler" addr�
vdambad In ors A91aan9nt and b Ca at M Mosarl, Surae A Iryt a. Cakkrtrf SM18. You rlrpresart gmt (a) you
have alihoity to enler filo tis Ageemert and by so doing you wit not vidats eery lav or egearhaet and (b) His
Agmenrst is signed by your authored oTrer ar agent Al frenniei idomoation you have provided is Ime and e
reasonable mpreseakrim of you financial condition. You authorise us, or agent or assignee tot (a) obwri troll
mWits and intake exedra rmgtnes. (b) ki nish you Infanmeaui, enduring payrnml htislary afld amotrt willor laton, b
vent regakng agencies and our assiFiow, pDlentral purchasers or ri estors and parties hmvmg an treonmre
indelest in ft Ageemem or bbe Egjilorrwl, including, withmi irrutakon, to raper. Supplier or ar y mmwfad m all
the Equpnnert. You aulco¢e us to wmed a cared r issry itameYah m tis Agreement rdudry your proper
lege( rnrie, smiel unbars, end ay ocher i lamnaion desmi6wg the Equpmenl-