Loading...
BuzzClan LLCMarlcftplam-dty Company: BuzzClan LLC Email: gov@buzzclan.com Contact: Manmeet Manace Address: 5757 Alpha Rd, Suite 340 Dallas, TX 75240 Phone: N/A Website: www.buzzclan.com Submission Date: Mar 1, 2024 11:10 AM Marketplace.city Marketplace.city General Andrew Watkins, President and COO 500 West Madison, Chicago, IL 60661 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services RESPONSE DEADLINE: March 1, 2024 at 7:00 pm Report Generated: Monday, March 4, 2024 BuzzClan LLC Response CONTACT INFORMATION RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services ADDENDA CONFIRMATION Addendum #1 Confirmed Mar 1, 2024 6:34 AM by Monmeet Monoce QUESTIONNAIRE 1. Solution Overview of your offerings and solution PLEASE PROVIDE A 2 -PAGE SOLUTION NARRATIVE DESCRIBING YOUR PROPOSED SOLUTION AND HOW IT FITS THE CITY OF LA QUINTA'S NEEDS.* Please be sure to address the following: (a) Number of years in business (b) Taxpayer identification number (c) Number of years performing Managed IT Services (d) Resumes of the Project Manager and key personnel who will be responsible for performance if any agreement results from this RFP (e) Firm ownership and if incorporated, list the state in which the firm is incorporated and the date of incorporation (f) If the firm is a subsidiary of a parent company, identify the parent company Company_Narrative.pdf 2. Cybersecurity PLEASE CONFIRM YOU ARE ABLE TO PROVIDE CYBERSECURITY/NETWORK SECURITY SERVICES, INCLUDING ANTI-VIRUS, SECURITY UPDATES AND PATCH MANAGEMENT.* Yes RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 2 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services PLEASE DESCRIBE YOUR INCIDENT RESPONSE FOR A SECURITY EVENT.* Maximum response length: 300 characters Our incident response for a security event involves rapid detection, containment, and resolution measures, leveraging advanced threat detection tools and protocols to minimize impact and restore normal operations swiftly. HAVE ANY OF YOUR CLIENTS EXPERIENCED A RANSOMWARE ATTACK IN THE LAST 12 MONTHS? IF SO, HOW DID YOUR COMPANY RESPOND?* Maximum response length: 300 characters No, our clients has never experienced a ransomware attacks the last 12 months. ARE YOU ABLE TO ADMINISTER AND MANAGE ON-GOING TRAINING PROGRAMS AND REGULAR PHISH AND RELATED TESTS FOR ALL LA QUINTA EMPLOYEES? Yes PLEASE LIST ANY CYBERSECURITY CERTIFICATIONS THAT YOUR COMPANY HAS ACHIEVED.* Maximum response length: 300 characters BuzzClan is SOC 2 certified organization. PLEASE DESCRIBE YOUR APPROACH TO REAL-TIME PERIMETER MONITORING.* Please specify the ability to access real-time security information and log data, as well as stored logs. Maximum response length: 300 characters Our solution provides real-time access to security information and log data, along with stored logs, enabling proactive threat detection, incident response, and forensic analysis. RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 3 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services DO YOU MAINTAIN 24/7/365 HEALTH MONITORING AND AVAILABILITY OF THE DELIVERY PLATFORM?* Maximum response length: 300 characters Yes, we maintain 24/7/365 health monitoring and availability of the delivery platform to ensure continuous operation and rapid response to any potential issues or disruptions. DO YOU PROVIDE ANNUAL SECURITY ARCHITECTURE REVIEW AND VULNERABILITY ASSESSMENTS?* Maximum response length: 300 characters Yes, we provide annual security architecture reviews and vulnerability assessments to identify and mitigate potential security risks, ensuring the ongoing protection of your infrastructure. 3. Network Reliability PLEASE CONFIRM YOU OFFER NETWORK MANAGEMENT AND INFRASTRUCTURE SUPPORT SERVICES.* Yes CAN YOU PROVIDE INSTALLATION, CONFIGURATION, ADMINISTRATION, AND MAINTENANCE OF ALL NETWORK EQUIPMENT INCLUDING SWITCHES, FIREWALLS, ROUTERS, CABLING, WIRELESS ACCESS POINTS, AND OTHER DEVICES?* Yes PLEASE LIST THE STEPS TAKEN TO REPAIR AN INTERNET OUTAGE, INCLUDING COMMUNICATION AND ESCALATION PROTOCOLS. HOW LONG DOES IT USUALLY TAKE TO RESTORE INTERNET, AND HOW OFTEN DO CLIENTS HAVE OUTAGES?* Maximum response length: 300 characters Steps taken to repair internet outrage, including communication and escalation protocols are A. Detect outage RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 4 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services B. Isolate issue C. Communicate status D. Troubleshoot root cause E. Escalate if needed F. Resolve issue G. Verify restoration ARE YOU ABLE TO OFFER 24/7/365 SYSTEM MONITORING AND EMAIL MONITORING?* Yes PLEASE CONFIRM YOU ARE ABLE TO CONDUCT A NIGHTLY BACKUP PLAN FOR CRITICAL SERVERS, INCLUDING A REGULARLY -TESTED RECOVERY PROCESS* Yes CAN YOU PROVIDE SUPPORT SERVICES FOR VOIP /ANALOG TELEPHONE MANAGEMENT? Please list any specific experience with Mitel. Maximum response length: 300 characters Our team has extensive experience with Mitel, including deployment, configuration, and ongoing support of Mitel's unified communications solutions for seamless communication and collaboration within organizations. 4. Device/Hardware Management CAN YOU PROVIDE ALL MAINTENANCE, MONITORING, AND SUPPORT FOR HARDWARE (SERVER, DESKTOP, LAPTOP, MOBILE), AND INVENTORY CONTROL AND MANAGEMENT (HARDWARE AND SOFTWARE)?* RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 5 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services Yes IF NO, PLEASE ELABORATE. Maximum response length: 300 characters No response submitted PLEASE CONFIRM THAT YOUR SERVICES COVER PROCUREMENT MANAGEMENT (SELECTION OF COMMERCIALLY RATED EQUIPMENT, ORDER PLACEMENT, ORDER TRACKING, SHIPPING, EQUIPMENT RETURNS, AND SOURCING AND ORDERING OF REPLACEMENT PARTS).* No IF NO, PLEASE ELABORATE. Maximum response length: 300 characters BuzzClan do not provide procurement of hardwares WHAT IS YOUR PROCESS FOR KEEPING TRACK OF ALL LA QUINTA IT INVENTORY? Maximum response length: 300 characters We utilize a comprehensive inventory management system, regularly updating records and conducting physical audits to ensure accuracy and accountability of all La Quinta IT assets. 5. Customer Service/Help Desk Support PLEASE DESCRIBE THE CUSTOMER SERVICE AND HELP DESK SUPPORT YOUR SERVICES PROVIDE. (For example, 24/7/365 support) Maximum response length: 300 characters RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 6 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services We offer 24/7/365 customer service and help desk support, ensuring prompt assistance for any IT -related issues or inquiries, both onsite and remotely. PLEASE DESCRIBE THE LOCATION OF YOUR OFFICE HEADQUARTERS. Maximum response length: 300 characters Address of BuzzClan headquarter: 5757 Alpha Road, Suiter 340, Dallas, Texas 75240 DO YOU HAVE A LOCAL OFFICE IN SOUTHERN CALIFORNIA WITHIN A 2 -HOUR DRIVE FROM LA QUINTA? (NOTE: YOUR PROPOSAL MAY BE DISQUALIFIED IF YOU ARE UNABLE TO PROVIDE ONSITE STAFFING FOR THE CITY, OR DO NOT HAVE AN OFFICE IN SOUTHERN CALIFORNIA)* Please specify where your local office is located. Maximum response length: 300 characters Yes, we have a local office located in California. DURING BUSINESS HOURS, HOW LONG WOULD IT TAKE SOMEONE TO ARRIVE ON-SITE IN THE EVENT OF AN IT EMERGENCY? 1-2 hours DURING AFTER HOURS, HOW LONG WOULD IT TAKE SOMEONE TO ARRIVE ON-SITE IN THE EVENT OF AN IT EMERGENCY? 2-3 hours ON-SITE STAFFING AVAILABILITY? (NOTE: YOUR PROPOSAL MAY BE DISQUALIFIED IF YOU ARE UNABLE TO PROVIDE ONSITE STAFFING FOR THE CITY) Is your firm able to provide a minimum of 2 on-site desktop technicians, with one of the two technicians being proficient in Networking? RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 7 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services Yes, BuzzClan is able to provide a minimum of 2 on-site desktop technician, with one of the two technicians being proficient in Networking. WILL THE ON-SITE TECHNICIANS BE ABLE TO WORK CONCURRENTLY WITH CITY STAFF'S WORK SCHEDULE, INCLUDING AS -NEEDED ADJUSTMENTS TO WORK LATER HOURS FOR EVENTS SUCH AS CITY COUNCIL, COMMISSION HEARINGS, AND SPECIAL EVENTS AT CITY HALL AND OTHER LOCATIONS?* (Monday through Friday 7:30am to 5:30pm) (Tuesdays may require working as late as 10pm occasionally with notice in advance) ONE ON-SITE TECHNICIAN MUST ALWAYS BE PRESENT Yes PLEASE DESCRIBE THE GUARANTEED AND AVERAGE RESPONSE TIME FOR REQUESTS DURING BUSINESS HOURS AND AFTER HOURS. Maximum response length: 300 characters During business hours, our guaranteed response time is within 1 hour, with an average response time of 30 minutes. After hours, our guaranteed response time is within 2 hours, with an average response time of 1 hour. PLEASE UPLOAD RESPONSE TIME AND SUPPORT SLAS. Response_time_and_SLA_support.pdf WHAT IS THE AVAILABILITY OF KEY STAFF DURING NORMAL BUSINESS HOURS? Maximum response length: 300 characters Our key staff are available during normal business hours, Monday to Friday, from 8:00 AM to 5:00 PM, to provide support and address any IT -related issues or inquiries promptly. ARE THERE ANY PENALTIES FOR YOUR COMPANY IF GUARANTEED RESPONSE TIMES AREN'T MET?* RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 8 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services Maximum response length: 300 characters BuzzClan is willing to enter into Service Level Agreements that may carry penalties if the service level was not maintained due to negligence on the part of BuzzClan. DESCRIBE YOUR WORK ORDER/TICKET SYSTEM. Maximum response length: 300 characters Our work order/ticket system is a centralized platform for submitting, tracking, and managing IT -related requests and issues. It allows users to create tickets, prioritize tasks, assign responsibilities, and monitor progress in real-time. WHAT ARE THE STEPS USED TO ESCALATE CHRONIC OR CHALLENGING PROBLEMS?* Maximum response length: 300 characters Steps used to escalate chronic or challenging problems are: - A. Identify the issue's severity. B. Escalate internally to senior technical staff. C. Collaborate on resolution strategies. D. Engage third -party experts if necessary. E. Provide regular updates to stakeholders. 6. Organizational Governance THE SELECTED LA QUINTA MANAGED IT SERVICES PARTNER IS EXPECTED TO CONTRIBUTE TO ORGANIZATIONAL GOVERNANCE AND SUPPORT AND ADHERE TO CITY RULES AND REGULATIONS. PLEASE CONFIRM YOU CAN PROVIDE THESE SERVICES.* Yes RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 9 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services PLEASE SELECT WHETHER YOU CAN PROVIDE THE FOLLOWING. User onboarding/offboarding Active Directory Management System, network, and application documentation Regular reporting on purchases, assets, current activities and issues, and project status reports Provide customized IT policies and provide best practices and recommendations Have experience in Surplusing and Auditing based on State of California compliance activities for Cities 7. Management of Existing Enterprise Applications DESCRIBE HOW MAJOR SOFTWARE UPGRADES WILL BE APPLIED. ARE THERE EXTRA FEES FOR UPGRADES? IF SO, PLEASE DESCRIBE.* Maximum response length: 300 characters Major software upgrades will be planned meticulously, including testing in a sandbox environment, scheduling during off-peak hours, and deploying in stages with rollback plans in case of issues. PLEASE DESCRIBE YOUR EXPERIENCE ADMINISTERING MICROSOFT 365 FOR CLIENTS. PLEASE DESCRIBE ANY MICROSOFT 365 CERTIFICATIONS YOU HOLD. * Maximum response length: 300 characters BuzzClan is Microsoft Certified in:- • Modern Desktop Administrator Associate. • Teams Administrator Associate. • Security, Compliance, and Identity Fundamentals. • Enterprise Administrator Expert. • Messaging Administrator Associate. RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 10 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services • Modern Desktop Administrator Associate. PLEASE DESCRIBE YOUR FAMILIARITY AND EXPERIENCE WITH OTHER EXISTING LA QUINTATECHNOLOGY, AS LISTED IN THE OPPORTUNITY OVERVIEW ABOVE. * Please be sure to highlight technologies you are unfamiliar with. Maximum response length: 500 characters We have extensive familiarity and experience with a wide range of technologies listed in the Opportunity Overview, including ArcGIS, Autodesk AutoCAD, Adobe Creative Cloud, Microsoft 365, Laserfiche, Genetec Security Center, and more. Our team is adept at managing and supporting these technologies to meet La Quinta's specific needs effectively. 8. Strategic Adoption of New Technologies PLEASE CONFIRM YOU CAN ASSIST THE CITY IN ADOPTING AND IMPLEMENTING NEW TECHNOLOGIES.* Yes WHAT IS YOUR PROCESS AND CRITERIA FOR EVALUATING NEW SOFTWARE AND HARDWARE?* Maximum response length: 300 characters Our process involves assessing compatibility, functionality, security, scalability, cost, and user feedback. We prioritize solutions that align with La Quinta's goals and offer long-term value. PLEASE PROVIDE SPECIFIC EXAMPLES OF HOW YOU HAVE WORKED WITH CUSTOMERS THAT BEGAN WITH SIGNIFICANT TECHNOLOGY LIMITATIONS AND HELPED TO SUCCESSFULLY TRANSFORM THEM INTO ORGANIZATIONS WITH WELL PLANNED AND EXECUTED TECHNOLOGY STRATEGIES? WHAT WERE THE CRITICAL SUCCESS FACTORS IN THIS TRANSFORMATION?* Maximum response length: 500 characters We conducted comprehensive technology assessments, identified key pain points, and developed tailored strategies aligned with their goals. By implementing scalable solutions, providing training, and fostering a culture of innovation, we enabled them to optimize operations and achieve sustainable growth. RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 11 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services 9. Prior Experience and Case Studies HOW MANY TOTAL STATE AND LOCAL GOVERNMENTS USE YOUR COMPANY FOR MANAGED IT SERVICES?* 26-100 ARE THE MAJORITY OF YOUR CLIENTS IN THE PUBLIC SECTOR OR THE PRIVATE SECTOR? PLEASE PROVIDE AN ESTIMATED PERCENTAGE BREAKDOWN IF POSSIBLE. * Maximum response length: 100 characters Majority of our clients are from public sector. Public sector 60%, Private sector 40%. PLEASE PROVIDE REFERENCES FOR THE CITY OF LA QUINTA* Please download the below document, complete, and upload. • Marketplace.city Reference .. Marketplace.city_Reference_Document_(1)_(2)_(1).xlsx 10. Pricing and Model PLEASE PROVIDE A PRICING ESTIMATE TO THE CITY BASED ON THE INFORMATION PROVIDED IN THIS RFP.* Please download the below document, complete, and upload. Please be sure to include a detailed fee schedule for the services requested by this RFP and any complementary services offered along with corresponding prices. The initial contract is anticipated for a period of 5 years commencing on or before July 1, 2024, with the potential for an option to renew it for two additional years. Please include renewal costs as well. • Basic Pricing Template .xlsx Basic_Pricing_Template_(3)_(1).xlsx PLEASE DESCRIBE THE KEY INFORMATION YOU WILL NEED FROM THE CITY OF LA QUINTA IN ORDER TO PROVIDE THEM WITH A MORE ACCURATE PRICING ESTIMATE.* RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 12 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services Maximum response length: 300 characters BuzzClan does not need any additional information from the City of La Quinta. PLEASE UPLOAD ANY STANDARD PRICING DOCUMENTS YOU WISH TO SHARE. No response submitted 11. Implementation PLEASE DESCRIBE YOUR IMPLEMENTATION METHODOLOGY, INCLUDING AVERAGE IMPLEMENTATION TIME.* Maximum response length: 500 characters Our implementation methodology involves thorough planning, configuration, testing, training, and deployment phases. The average implementation time varies based on project complexity but typically ranges from a few weeks to several months, ensuring a smooth transition and optimal system performance. IF WE ELECT TO MOVE FORWARD WITH YOUR COMPANY, WHAT CITY OF LA QUINTA RESOURCES WOULD YOU REQUIRE (E.G., INFORMATION, DATA, STAFF RESOURCES, COMMUNICATION) DURING MIGRATION AND ON AN ONGOING BASIS?* Maximum response length: 300 characters We would require access to existing IT infrastructure documentation, staff for collaboration and training, and regular communication channels to ensure seamless migration and ongoing support. 12. Other PLEASE SIGN THE FOUR SUPPLEMENTAL DOCUMENTS ATTACHED. * 1. Acknowledgement of Insurance Requirements (Attachment 2) Proposals must include a written statement that, if selected, the proposer will provide the minimum insurance coverage and indemnification noted in Exhibits E and F, respectively, of the City's Agreement for Contract Services included as Attachment 1. RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 13 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services 2. Non -Collusion Affidavit (Attachment 3) Proposals must include an executed Non -Collusion Affidavit, included as Attachment 3, executed by an official authorized to bind the firm. 3. Acknowledgement of Addenda (Attachment 4) If any addendum/addenda are issued, the proposer shall initial the Acknowledgement of Addenda, included as Attachment 4. ATTACHMENTS 1. Agreement for Contract Services 2. Insurance Requirements Acknowledgement Must be executed by proposer and submitted with the proposal 3. Non -Collusion Affidavit Must be executed by proposer and submitted with the proposal 4. Addenda Acknowledgement Must be executed by proposer and submitted with the proposal 0 Supplemental Attachments .docx Supplemental_Attachments_.pdf PLEASE INDICATE ANY BUSINESS DESIGNATIONS YOU HAVE: Select all that apply. Local to California Woman -Owned Business Minority -Owned Business ANYTHING ELSE YOU WANT TO TELL US?* RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 14 RESPONSE DOCUMENT REPORT FORM No. TBD Managed IT Services Is there anything else important we should know about your solution, company or proposal? Please upload any supporting documents. Supporting_document.pdf BY SUBMITTING, I UNDERSTAND THAT THE CITY OF LA QUINTA AND MAR KETPLACE. CITY WILL RECEIVE THIS INFORMATION. I HAVE READ AND UNDERSTAND THE TERMS OF THIS OPPORTUNITY.* Confirmed RESPONSE DOCUMENT REPORT Standard - Managed IT Services Page 15 1. Number of years in business BuzzClan has been in the business for over 11 years. 2. Taxpayer identification number Taxpayer Identification number. 46-2327694 3. Number of years performing Managed IT Services BuzzClan has been performing Managed IT Services for over 6 years. 4. Resumes of the Project Manager and key personnel who will be responsible for performance if any agreement results from this RFP Siva Polamarasetti, Project Management Professional Professional Summary: PMP with 17 years of experience in the IT industry, with extensive experience in Project Management, including planning, scheduling, controlling and managing activities over the entire Software Development Life Cycle (SDLC). • Created all associated project plans including work plans, risk management plans, knowledge management plans, communication plans, test plans and implementation plans. • Experience in strategic planning, business process optimization, project management and designing solutions using IT as a tool to leverage business processes and opportunities for growth. • Worked with RUP, PMI Waterfall and Agile /Scrum project management methodologies. • Extensive experience working with analysts, programmers, DBA's, senior management, functional managers and end-users to effectively coordinate project tasks and ensure completion on time. • Proficient in ITIL framework for service delivery and managing SLA and OLA. • Experience in resource allocation, conduct reviews and provide resolution for critical problems in Problem Management. • Actively involved in Project Management Office (PMO) in Creation and maintenance of standards/ methods/Lessons learned/HR and staffing assistance • Gather, Review and edit project submissions for budget approvals • Excellent leadership, interpersonal, communication and research and presentation skills. • Skilled in designing and conducting end-user training programs. • Executed multiple projects in Retail domain (JCPenny, Hallmark cards, Ann Taylor). • Production Support to resolve service tickets/Incidents with in SLA's. • Executed multiple National Health Care projects using Scrum Agile project methodologies. Technical Expertise • Operating Systems: Windows 95/98/NT/2000/XP, Unix (IBM AIX 4.3, Sun Solaris 2.7/2.6, Sun OS 4.0 • Project Management Tools: MS Project, Clarity, JIRA, Lotus Notes, Share point • Java Technology: Java, JDK, J2EE, J2ME, Struts framework, Servlets, EJB 2.0/1.1, MVC Architecture, Swing, AWT, JDBC/ODBC. JSP, JSDK (Servlets), JDBC [V 2.0. Application Server, Web Sphere 6.0/5.0 • Legacy Technologies: COBOL / PL/I, JCL, CICS, IDMS, IMS • WEB Technology: Jboss5, jobs 6.10, Tomcat [V 4.2], C#, ASP.NET,VB, VC++,ADO.NET, Dreamweaver • Databases: DB2, MySQL, SQL, Oracle, PL/SQL, Informatica, Cognos, Big Data/HADOOP/MapReduce • Configuration Mgmt. Tools: Rational Clear Case and Clear Quest, Dimensions 3.1, Visual Source Safe V6.0, Revision Management System. • IDE: IBM -RSA, RAD, WSAD, Eclipse, JDeveloper • Frameworks: Struts, Spring, Hibernate, MVC Framework, JUnit. Work Experience: BuzzClan LLC, TX 05/14 - Present Client: State of Michigan, Lansing, MI Title: Project Manager / Agile Scrum Master / Solution Provider Handling multiple projects in Department of Community health related to software development, infrastructure upgrade, Vendor products implementation etc. • Work closely with Business and understand their needs of the project. • Provide solutions to meet their requirements, implement software solutions to automate their business activities. • Explain about advantages of using provided solution and see feedback for improvements. • Convert strategy into action by providing optimum and cost effective software solutions. • Execute projects in Agile Scrum or waterfall methods based on nature of the project. • Conduct Daily standup/Sprint planning/Review and Retrospective meetings. • Resolve schedule conflicts / dependencies on other applications/ external entities etc • Communicate and coordinate with cross functional teams(Test, Release mgmt, Development) • Continue process improvements in PMO, enforce them to adopt in ePMO also. • Implement a project, re -write of Chrystal reports in BO (Business Objects). • Using "Change Point" PPM tool to handle projects within DCH portfolio management. • Oversee system development and release management processes. • Handled a project to Migrate SQL Server and IIS Servers. • Serve as an effective liaison between IT, Business, external vendors, Executives and other stakeholders. Strategic Staffing Solutions, Detroit. 12/12 — 04/14 Client: BlueCare Network, Southfield, MI Title: Project Manager / Agile Scrum Master Executed various projects in National health care program, with following Responsibilities: • Conduct Daily standup/Sprint planning meetings • Coordinate with Business analysts to create product backlog in JIRA • Prioritize backlog and plan for sprints • Resolve schedule conflicts / dependencies on other applications/ external entities etc • Communicate and coordinate with cross functional teams(Test, Release mgmt, Development) • Conduct sprint review/ retrospective meetings and update JIRA tasks with appropriate status. • Status updates to PMO,Facilitate project prioritization and approval process • Oversee system development and release management processes. • Oversee client/customer/vendor relations to ensure that service expectations are met. • Develop detailed project plans, budgets and schedules, including goals, risks, and resource allocation. • Create detailed implementation plans with tasks, start and end dates/times, resources, and dependencies. • Monitor project metrics for significant deviations in quality, cost, or schedule. • Identify, monitor, and develop mitigation strategies for all project risks and issues; manage issue resolution and mitigate impact. • Production Support to resolve service tickets/Incidents with in SLA's. • Coach and mentor individuals on the project teams and provides feedback on performance to their leaders. HTC Global Services, Troy MI 09/09 — 12/12 Client: State Farm Insurance, IL Title: Project Manager/ Agile Scrum Master UAX (United Auto Experience) projects UAX —United Auto Experience: The goal of the UAX project is to migrate all of State Farm Property and Casualty Claims system functionality to a designated State Farm strategic direction. Towards that effort, implemented a suite of Intranet based applications. Operation centers can make use of these systems to service State Farm policy holders. Applications were developed using Agile/Scrum methodology. Responsibilities include: • Work with Business Analysts to gather requirements. • Classify requirements into sprints using JIRA. • Extensively involved in designing and modeling the functionalities using IBM RSA tool. • Mentor team members to achieve quality standards to the client's satisfaction. • Help team members in technical issues like project build failures, testing automation and implementing patterns. • Create work items and assigning activities to team members. • Conduct daily status meetings to get status on assigned work and move JIRA tasks accordingly. • Production Support to resolve service tickets/Incidents with in SLA's. • Develop Test Plans, Test Cases and was involved in unit & functionality testing. • Assign resources in CLARITY and track progress. • Involved in offshore project planning, estimation and Query resolution. • Responsible for Status Reporting, Issue Tracking and Work Allocation to offshore Team. HTC Global Services, Troy MI 08/07 — 09/09 HTC Global Services, Troy MI 01/05- 08/07 HTC Global Services, Troy MI 09/03- 01/05 Infosys Technologies Limited. Chennai, India 05/02- 08/03 Infosys Technologies Limited. Chennai, India 06/01 — 04/02 Infosys Technologies Limited. Chennai, India 12/00- 06/01 Client: AETNA US HEALTH CARE 03100-12/0 Client: JC Penney 02/99 — 02/00 Client: J. C. Penney, Dallas, US 09/98 — 01/99 Client: Ann Taylor, New York, US 12/97 — 08/98 Education: • Indian Institute of Technology (I.I.T) Madras, India • Master of Technology (M.Tech) • AU College of Engineering, Visakhapatnam, India • Bachelors in Engineering. Certifications/Training: • Project Management Professional (PMI), valid till Aug - 2017 • Advanced Project Management ( Stanford University, CA) • ITIL certification • IBM Certified DB2 Administrator • IBM Certified Associate Developer web sphere studio v5.0 • IBM Certified DB2 Database Associate • INS21 (Fundamentals in general insurance) • INS22 (Personal Insurance) • INS23 (Commercial Insurance) Justin Bufford, System Administrator Professional Summary Possess over 15 years of experience, working in Systems Engineering and Operational support roles including mission -critical System Administration and System Engineering in Enterprise, DODIIS, and secured environments. Experience consists of server and workstation operations, office automation, and network operations utilizing CoTS and GOTS software. Possess working knowledge of ITIL Foundations in a Technical Enterprise environment. Able to effectively communicate technical procedures and client needs to all levels of an organization in a professional, diplomatic, and tactful manner. • Enjoy learning new technologies through hands-on experience • Strong analytical skills regarding the resolution of network issues • Adept in server builds and customer -specified configurations • Ability to analyze customer needs, design strategies, propose a plan, and lead project implementation through the full life cycle • Self -motivated, excellent attitude, and a strong sense of responsibility and accountability Skills • Operating Systems Microsoft Windows (3.1, 95/98, and NT 4.0, 2000, XP, Win7, Win10), Novell NetWare, UNIX platforms (HP -UX), MS-DOS, Citrix Meta -frame, RIM, Data ONTAP, IOS, Android, Nutanix AOS • Windows NT Technologies Server (NT, 2000, 2003, 2008 R2, 2012 R2, 21<16), Workstation, Exchange 5.5/2003, Internet Information Services, MSSQL Server, Microsoft SharePoint, Microsoft Office Communicator, Windows Server Update Services, Terminal Services, Remote Desktop, Group Policy • Networking TCP/IP (DHCP, RAS, SMTP Relay, WINS, DNS), Ethernet 10/100baseT and 10/100baseF, Fiber Optic, PKI, PKI BLADE, RSA Secure ID, Juniper SSL/VPN, ICA, Cisco AnyConnect VPN, Cisco Identify Service Engine, Remote Desktop Protocol, Remote Desktop Services, ForcePoint Trusted Gateway System • Desktop Management Citrix Desktop Director, Citrix Edgesight 5.4, Citrix Studio, Citrix Insight Services, Citrix Provisioning Services, Citrix Machine Creation Services, Prism Central, Prism Element, Nutanix Move, Wyse Device Manager, HP Thin Client Manager, BigFix, SCCM, Dell Remote Access Controller, HP Integrated Lights -Out, Intel LAN Desk Management, Innerview, Digital Guardian, Dameware, NetOps, Hyena, Remedy Help Desk Management, WebEx Meeting Manager, Track -IT software platforms, Active Directory Management, System Management Server, Symantec EndPoint Manager/Encryption/Ghost, ActivClient, Data Key Axis, Entrust Desktop Solution, Avocent KVM over IP, Citrix Presentation Server, ClearCube, Whatsup Gold, DISA Gold, IAVA, DOD STIG, BlackBerry, CoTS, GoTS, FilerView, Nortel NetlD, Solarwinds, CyberArc, Live Meeting, Skype for Business, Microsoft System Center 2012 Data Protection Manager, AirWatch, Microsoft Service Manager, Commvault, Force Point Trusted Thin Client • Virtualization Application (XenApp 4.0/4.5/5.0, 7.6, 7.15), Server (XenServer 5.6, VMware vCenter Server 4.0, 5.1, 5.5, Hyper -V, Nutanix AHV) 4 Professional Experience Leidos — Falls Church, VA August 2017- October 2021 Senior System Administrator/Engineer/System Integration United States Department of Justice Drug Enforcement Administration — Merrifield, VA • Reverse -engineered existing Citrix VDI infrastructure for 5 different domains to provide operational support and maintenance • Maintain and administer different versions of Citrix XenApp/XenDesktop VDI throughout multiple domains in customers' IT enterprise environments, including computer hardware, systems software, applications software, and configurations in a Cross -Domain solution (Raytheon\ForcePoint Trusted Thin Client v1.4, 2.1) • Serve as Lead Citrix System Engineer in designing and upgrading DaaS on -premises with Citrix XenApp 7.15 environment utilizing Nutanix AHV in parallel with existing VDI environments hosted in XenServer platform infrastructure • Transitioned Customer's multiple Citrix environments to a new VDI infrastructure platform and upgraded Virtual Desktops from Windows 7 to Windows 10 operating system • Responsible for creating Desktop Catalogs, Delivery Groups, and publishing newly updated master VDI images in compliance with security vulnerabilities and providing support for connecting endpoints to Citrix VDI infrastructure (Raytheon Trusted Thin Client, HP Thin Client Manager) • Perform routine maintenance and operation activities on customer server environments (Citrix VDA, Citrix Server Components, Thin Clients, VDI Infrastructure) • Support Information Assurance (IA) Group and System Administrators with patch management to assure security architecture, design, and implementation is following DOJ Regulations • Communicate daily with upper management and client project managers to ensure that assigned projects are on schedule and daily operations and maintenance activities are being followed • Engage and interface with different vendors for advanced troubleshooting, recommendations for system enhancements, and integration of purchased application solutions for customer's enterprise environments • Prioritize and field Tier III system engineering service requests, via service tickets, telephone, and ad-hoc walkups, including diagnosing, troubleshooting, resolve HW\SW, network, and system problems to meet Service Level Agreements • Work with cross -functional teams to drive implementation of new features as well as resolve operational issues with advanced troubleshooting and problem resolution of Active Directory Domains, Virtualization Infrastructure, and End -User Computing (Hyper -V, XenServer, Nutanix AHV) • Provide technical needs by customer standards, projects, and operational requirements to accomplish their mission Sava Solutions — Herndon, VA April 2016- August 2017 Senior Systems Administrator/ System Integration United States Department of Justice Drug Enforcement Administration — Sterling, VA • Responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of technology solutions • Perform operation support of Citrix VDI environment of 1000+ virtual desktops hosted on VMware ESK infrastructure • Utilize Citrix Studio, Citrix Director, Citrix Provisioning Services, and Citrix Insight Services to monitor real-time usage, performance, system health, administration, and troubleshooting issues related to Citrix VPN and XenApp 7.6 • Ensure that mobile users have access to VDI and essential applications through the use of Citrix XenApp 7.6 • Administer Microsoft Windows (2K3,2K8 r2,2K12 r2) active directory domain using standard Microsoft snap -ins such as Active Directory Users and Computers, Domains and Trusts, Sites and Services, and others as necessary to include creating objects in Active Directory, creating shares, managing share permissions, delegating active directory object permissions (e.g., users, groups), managing groups and permissions, creating and managing group policies, managing domain services such as Domain Naming Service (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), and authentication services such as Kerberos • Responsible for daily administration and system health checks of RSA Secure -ID, including token assignment, distribution of tokens, unlocking accounts, resetting user pins, and troubleshooting connectivity issues • Support all field support engineers to troubleshoot and resolve issues related to hardware and software for workstations, laptops, mobile devices, and servers as well as network printers and other peripherals • Provide Mobile Device Management and enrollment for the mobile community (AirWatch) • Perform One -Time Password with Symantec Endpoint Encryption on devices for network authentication • Responsible for providing IT operational oversight for Northeast Field Offices, Duty Offices, and OCONUS locations • Serve as the Lead engineer in configuring PDUs for implementation of Rack Power Manager Software for the hosting of other United States Department of Justice server components (Emerson-Liebert) Computer Sciences Corporation — Falls Church, VA April 2015 -April 2016 Harris IT Services — Dulles, VA November 2009 -August 2013 NG IT Defense Mission Systems - Herndon, VA November 2007 -July 2009 CACI Arlington, VA October 2005 -November 2007 Ilumin Software Services - Reston, VA October 2004 -February 2005 NG IT Defense Mission Systems - McLean, VA September 2003 -October 2004 Education: Bachelor of Science - Business Administration University of Virginia, Wise VA Certification Oracle Certified Professional, Java SE 8 Programmer Luis O Gonzalez, Network Engineer Professional Summary • Experienced Network Engineer professional oriented to developing and deploying the best security practices to enhance business performance through the use of the latest security tools to the risk management of advanced network and telecommunication system. • Good troubleshooting and problem -solving skills. • Bilingual with good presentation and communication skill with effective leadership to lead high visibility projects. • Currently hold a Top -Secret security clearance. Work Experience Department of Defense 12/2019 to 08/2021 NGB, Arlington, VA Senior Network Engineer/ Enterprise Architect (GS -13) • Served as Senior Network Engineer in the U.S. Army National Guard (ARNG) G6 Directorate; Architecture Division, performing duties relating to providing technical expert level expertise and knowledge of engineering of Local Area Networks (LAN), Wide Area Networks (WAN)), Cloud Computing, Virtualization, and the specialized user community's operational requirements and constraints. • Provided enterprise strategic planning support and expertise to the branch chief to ensure Army National Guard CIO/G-6 efforts align with Army and DoD guidance and direction. • Supported the planning, design/development, integration, testing, installation, implementation, maintenance and management of DoDIN-A, Army National Guard's Wide Area Network (WAN) covering all States and territories. Responsible for assisting customers in determining their needs and requirements; applied thorough knowledge of IT network principles relevant to the ARNG communication needs and serves as a source of technical knowledge. • Evaluated test results, engineering drawings to determine malfunctions and problem areas within the LAN/WAN; participate in forecasting the need for changes to the IT network and advises leadership on possible network efficiencies and cost saving methods; promotes IT security awareness in all efforts. Leading the high level design to integrate the BYOD to the Army National Guard across the 50 states and territories. • Architected the migration and development projects with the Department of Defense MilCloud 2.0, contribute to business case definition from a software architect's perspective and implement a proof of concepts/feasibility studies. Strong leadership and negotiation skills with business and technical groups including the ability to share knowledge resolve conflict and build consensus among many stakeholders. • Provided leadership and oversight of enterprise solution architecture activities in the areas of governance, risk management, standards, and roadmaps. Department of Defense USSOUTHCOM J7/9 Doral, Dec 2015 — Dec 2019 Senior Networks Engineer (VPSI Contractor) Supported the Command Training Division (J7/9) at United States Southern Command (USSOUTHCOM), Miami, FL, defining and maintaining the network architecture and infrastructure. Worked with a team providing IT Support to Training and Exercise (TandE). • Validate requirements Support to TandE will include technical support to facilitate the seamless integration and interoperability of designated Joint and Service TandE systems into USSOUTHCOM's existing repertoire of TandE tools, automated planning aids, and Command, Control, Communications, Computers and Intelligence (C41) systems, and information system project plans. • Performed complex upgrades of both network hardware and software systems to include Windows and UNIX based: computer systems, network switches, firewalls, routers, and network analysis tools. Assisted with the analysis and definition of network requirements, including network security requirements; provided high-level technical assistance to USSOUTHCOM employees in support of SIMNET hardware and software issues. • Operated and maintain INTRANET and INTERNET networks; tested, upgraded, and installed various operating systems software and other software to ensure operability, efficiency, compatibility, and compliance requirements. Verizon Federal Group, Miami, FL April 2012 to Dec 2015 Department of Defense Doral, FL Sep 2006 to Aug 2011 Americatel Corp. Doral, FL July 1999 to Aug 2006 Education • Central University, Santa Clara — Cuba, (Evaluated and deemed equivalent to that gained in an accredited U.S. university) • Bachelor of Science in Electrical Engineering. Certification • CCNP, Cisco Certified Network Professional Enterprise Henock Habte, Security Specialist Professional Summary: A highly motivated Cyber Security Engineer with extensive experience in software development, specializing in secure coding practices, threat modeling, and secure system design. Experienced in designing and building secure systems, as well as developing and implementing security strategies and policies. Technical Expertise: • Burp Suit Application Security Testing • Tenable SC and Tenable.io • Tanium Asset Module, Deploy Module and Patch module. • MITRE ATT&amp;CK • Penetration Testing Using Kali Linux • Deploying, managing, and operating workloads on AWS • Palo Alto Firewall configuration • Active Directory AD DS, Active Directory GPO • Automating Tasks using Python, PowerShell, Batch &amp; Bash Scripts • Windows and Linux Server Administration • SQL Server Administration and Vulnerability assessment • Cisco Routers and Switches • Linux System Administration, Penetration Testing with Kali Linux Work Experience: Security Engineer - American Airlines Contractor, Fort Worth, TX Jan 2022 — Sep 2023 • Created Tanium and Tenable scans and scheduled scans to identify vulnerabilities. • Created Tenable Web Application Scans (WAS Scans) for web applications and assisted with Remediation. • Used Burp Suit for Penetration testing of web applications. • Used Kali Linux to perform penetration testing. • Created python, PowerShell and bash scripts to automate some of the compliance and vulnerability remediations. • Created packages and patched servers using Tanium patch and Deploy modules. • Responded to Security incidents using security orchestration, automation, and response (SOAR) Tool • Supported the implementation of key cloud projects and initiatives as they pertain to the organization&#39;s long-term security strategy. • Performed automation and orchestration when/where possible. • Assisted with Automating the patching of Linux Red Hat, Ubuntu, and Centos systems. • Triaged Hacker One reported issues and assisted with the remediation of reported web application vulnerabilities. • Performed attack simulation using MITRE ATT&amp;CK Framework and strengthened security to handle real-world attacks and reduce a breach's detection time. Cyber Security Engineer -Texas Department of Criminal Justice Jan 2017- Dec 2021 • I secure Azure Key Vault by leveraging IAM, RBAC and Key Vault Access Policies. • In Azure Sentinel and Azure Security Center, I create policies, workbooks and paybooks. I perform threat hunting, then use playbooks to mitigate suspicious and hostile activities across the Environment. • Firewall Administrator (Cloud) • I Provide analysis of system requirements relating to security/vulnerability reviews, risk, and contingency planning. • I deploy and support Microsoft Defender ATP (MDATP) to protect endpoints as well as the overall environment against malware, virus, ransomware and other vulnerabilities. • Reviewed information systems security environments to include all aspects of physical, technical, and administrative security measures. • Configure Email security with Office 365 ATP, as email and data classification with Advanced Information Protection. • Identity Management and advanced identity Protection . • Determined security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analysis and risk assessments. • Provide MDM and MAM deployment and support, using Microsoft Intune as well as co management with SCCM-Intune. • Ensured that Information Systems security architecture, designs, plans, controls, processes, policies, and procedures are aligned with client policies. Altisource Portfolio Solutions, Plano, TX May 2015 - Dec 2016 Apex Consulting Company, Irving, TX Jan 2014 - April 2015 Ernst &amp; Young - Hexaware, Dallas, TX July 2013 - Oct 2013 Hexaware, Dallas, TX Sept 2012 - June 2013 Telvista, Dallas, TX May 2011 - Aug 2012 Education: Addis Ababa University: Addis Ababa, Ethiopia Bachelor of Science in StatisticsIlMay 2002 Nashville State Technical College: Nashville, TN 01 Associate degree in engineering technologyllMay 2008 Certification: Certified information security systems professional (CISSP) Certified Ethical Hacker (CEH) CompTIA Security+ AWS Certified Solutions Architect -Associate AWS Certified Developer Associate Administering Microsoft System Center Configuration Manager and Cloud Services (SCCM) Microsoft Certified Solutions Associate (MCSA) Cisco Certified Network Associate (CCNA) Kelin Wu, Software Developer Lead Professional Summary: Sr. Software Developer / Dev Lead / Application Architect - I am specialized in Scratch -Build Web, Mobile &amp; Cloud Applications that streamlines business processes for Canadian &amp; American businesses over 20 years. TECHNICAL SKILLS: [React/Angular]: React, React Hooks, Redux / Context API, Node, Express, JavaScript, TypeScript, Next, Angular, Apollo, D3, Git, Gerrit, GitLab, GitHub, React Testing Library, Cypress, MERN, MEAN. [API] RESTful, Nodejs, Express, TypeScript, RESTful API, GraphQL, Apollo, Hasura, Heroku [Mobile]: React Native [Cloud]: AWS Amplify, AWS Cognito, AWS AppSync, AWS Lambda, Serverless API, Serverless GraphQL, S3, EC2, Simple Email Service, Simple Notification Service, Azure Cloud, SQL Azure, Azure Active Directory, Graph API, Exchange Online, Integrations, Exchange Web Service (EWS), OAuth Delegated/Application, Docker [Database]: MSSQL, Oracle, MySQL, Postgres, MongoDB, DynamoDB, Firebase WORK EXPERIENCE: OMERS — Sr Software developer / Application Architect (Next, Redux, Node, API/GraphQL, Azure) August 2022 — February 2023 (One of Canada&#39;s largest defined benefit pension plans) Corp Site: www.omers.com Toronto Canada Tech Stack: Next, Node, Redux, Tailwind CSS, Python, Azure, Docker, Hasura, GraphQL, Postgres, API, Module Design System, Cypress End -to -End, Performance Test • Architect and build a real time news aggregator web app from scratch • Build the project with Next.js, Redux interactive exchanges data with Hasura GraphQL Engine • Build stacked and functional components for entire app • Implement Cypress end to end test and performance testing with google lighthouse • Build authentication service base on node, express and Azure with team • Build python Machine learning pipelines base on news and feeds scraping data with team Allstate Insurance — Dev Lead / Application Architect (React, Redux, Node, API) 10 Corp Site: www.allstate.ca Toronto Canada January 2022 — August 2022 Tech Stack: React, TypeScript, Node, Redux, Tailwind CSS, API, Module Design System, PCI, Chase Payment Integration, Cypress End -to -End, React Test Library Unit Test • Architect a fully dynamic data driven application integrate with Chase iFrame Payment Solution • Build the code base of payment App, and PCI Payment Gateway Solution supports varies payment channels, websites, desktop apps etc. • Build secure React code base with TypeScript, Redux, Multi -Language UI and Customizable Tailwind -CSS • Build Custom Library Components that supports Functional UI Components • Implement automatic test, integration test and Cypress end to end test • Provide Sprint Planning, PR Code Review, Live Coaching • Leading a dev team of 7 Developers and 3 Testers TELUS SAS Institute Inc. GE Digital Energy Certified Management Accountant of Ontario Ministry of Training, Colleges, and Universities Nikon Canada Inc. September 2021 — January 2022 March 2016 — September 2021 September 2013 — March 2016 November 2012 — August 2013 April 2012 — November 2012 March 2005 - March 2012 Trader Media Corp. May 2000 - February 2005 EDUCATION: 5 Years of Undergraduate in Computer Information Systems Shanghai University (1995) Certifications: Certified Microsoft Product Specialist (MCP) Microsoft (1998) Microsoft Windows Phone Mango App Challenge! Winner— 2011 Andrew Mattar, IT Service Desk Technician Work Experience City of Miami, FL - Miami, FL April 2023 to September 2023 Information Technology Technician I • Performs as a Service Desk Technician answering initial telephone calls, emails or walk-ins • Assesses (Tier 1) Customer Service Calls (work orders/service orders using BMC Helix) and performs tier 1 level customer service support to customers • Supports and maintains core systems and applications: Win7-Win11, Office 365, Antivirus, fax, Active Directory, Configuration Manager 11 Troubleshoots PCs, laptops, printers and resolves service requests associated with end-user equipment and software. Installs, configures new and existing workstations Chenmed - Miami Gardens FL April 2022 to March 2023 IT Service Desk Technician • Deliver excellent service to 5000+ users, receiving numerous recognition's from both Doctors and Executive Staff • Resolve issues in an efficient and professional manner, maintaining strong SLA metrics. • Collaborate with higher level tiers in IT, such as Field Support, InfoSec or internal support for the company EMR systems. • Quickly adapt and overcome new changes to technologies to be able to thoroughly explain to the user base in user friendly explanations. • Create Knowledge Base articles for users, internal staff on popular and niche software the end user may run into. Broward Sheriff Office - Broward Blvd, FL June 2020 to March 2022 DXC Technology - Sunrise FL February 2020 to May 2020 Nutech Inc - Wynwood, FL February 2019 to August 2019 Education • Associates of Science Degree in Computer Network Engineer • FLORIDA CAREER COLLEGE - Miami, FL, US Certifications and Licenses • CompTIA Network+ Present • CompTIA A+ Present • Active Directory 2012 Present 5. Firm ownership and if incorporated, list the state in which the firm is incorporated and the date of incorporation BuzzClan was incorporated in the State of Texas (TX) on March 15, 2013. 6. If the firm is a subsidiary of a parent company, identify the parent company BuzzClan is a wholly owned company. Solution Narrative describing your proposed solution and how it fits the City of La Quinta's needs. Introduction: As a seasoned provider of Managed IT Services, we recognize the unique challenges faced by the City of La Quinta in managing its IT infrastructure effectively. Our proposed solution is meticulously crafted to address these challenges while aligning with the city's specific needs and objectives. With a focus on cybersecurity, network reliability, device management, customer service, organizational governance, management of existing enterprise applications, and strategic adoption of new technologies, our solution aims to enhance the city's IT capabilities and support its mission to provide outstanding services to its residents. Our proposed solution for Managed IT Services offers a comprehensive and tailored approach to meeting the specific needs and objectives of the City of La Quinta. With a focus on cybersecurity, network reliability, device management, customer service, organizational governance, management of existing enterprise applications, and strategic 12 adoption of new technologies, we are confident in our ability to enhance La Quinta's IT capabilities and support its mission to provide outstanding services to its residents. Cybersecurity: Cybersecurity is a top priority in today's digital landscape, and our solution offers robust measures to safeguard the city's network and email systems. Utilizing advanced threat detection tools and techniques, we provide 24/7 monitoring and proactive remediation to identify and mitigate security threats promptly. Additionally, our team implements stringent policies and practices to prevent unauthorized access to data centers, along with regular training programs and phishing tests to educate and empower city staff against cyber threats. Network Reliability: Ensuring network reliability is essential for uninterrupted operations, and our solution encompasses comprehensive network management and infrastructure support. From installation and configuration to ongoing maintenance, we ensure the seamless operation of all network equipment, including switches, firewalls, routers, cabling, and wireless access points. We guarantee consistent internet connectivity for all city facilities and provide round-the-clock system monitoring, backup plans for critical servers, and remote communication support to minimize downtime and maximize productivity. Device/Hardware Management: Efficient management of devices and hardware is crucial for optimal performance, and our solution offers comprehensive support in this area. Our team handles all aspects of hardware maintenance, monitoring, and support, ensuring the smooth operation of servers, desktops, laptops, and mobile devices. We streamline inventory control and management processes, handling everything from equipment selection and ordering to installation and configuration. With a focus on minimizing disruptions and maximizing efficiency, we ensure that city staff have access to the resources they need to perform their duties effectively. Customer Service/Help Desk Support: Exceptional customer service is at the core of our solution, and we prioritize responsiveness, efficiency, and effectiveness in all our interactions with city staff. Our 24/7 help desk support ensures that issues are addressed promptly, with onsite and remote assistance available as needed. We utilize a robust ticketing system to track reported issues and ensure that they are resolved in a timely manner. Our team is committed to providing personalized support and guidance, empowering city staff to navigate IT challenges with confidence. Organizational Governance: Our solution is designed to support La Quinta's rules and regulations while providing best practices and recommendations for organizational governance. We manage user onboard ing/offboarding processes, ensuring that access to IT resources is granted and revoked appropriately. We oversee Active Directory management, maintaining accurate user accounts and permissions. Comprehensive system documentation ensures transparency and accountability, with regular reporting on purchases, assets, activities, issues, and project status providing valuable insights into IT operations. Management of Existing Enterprise Applications: We offer expert management of existing enterprise applications, with a focus on optimization, maintenance, and support. Our team conducts thorough evaluations of current systems, identifying opportunities for improvement and recommending solutions to enhance efficiency and effectiveness. We ensure seamless integration with Microsoft 365 software and systems, maximizing the value of these resources for city staff. With a deep understanding of La Quinta's technology environment, we provide tailored support to meet the city's unique needs and requirements. Strategic Adoption of New Technologies: In today's rapidly evolving digital landscape, the strategic adoption of new technologies is essential for maintaining a competitive edge. Our 13 solution facilitates this process, providing guidance and support every step of the way. From initial evaluation and deployment planning to ongoing maintenance and support, we ensure that new technologies are implemented effectively and integrated seamlessly with existing systems. Our team conducts thorough assessments of new hardware and software, evaluating their compatibility with La Quinta's current technology environment and providing recommendations for optimal integration. With a focus on innovation and forward -thinking, we help La Quinta stay ahead of the curve and embrace new opportunities for growth and success. 14 Response time and SLA support We can support a range of support SLAs tailored to meet the specific needs of our clients. This includes guaranteed response times, resolution times, availability of support staff, and escalation procedures. We are committed to providing timely and effective support to ensure the smooth operation of our clients' IT systems and infrastructure. Service Levels Service Levels shall be determined during contract negotiation. BuzzClan is willing to enter into Service Level Agreements that may carry penalties if the service level was not maintained due to negligence on the part of BuzzClan. Service Levels would not apply when impacted by events beyond the responding entity's control. For example, if County chose to not fund an Uninterruptible Power Supply and there was an outage due to building power loss, that time would not count against the agreement. Service Levels would not apply against scheduled outages performed during defined change windows. Below is an example of what will be created with the awarded entity. Please respond with the ability to meet the labor related SLAs and what approach would be used to meet the hardware and security Service Levels. Service Criteria Support Phone Call, Business Hours Answer in 2 minutes or less Support Phone Call, After Business Hours 1 hour callback Support Email or Portal, Business Hours Answer in 1 hour or less Support Email or Portal, After Business Hours Next business day Server Uptime 99.9% Network Device Uptime 99.9% Storage Device Uptime 99.9% Server Backup Daily backup 99.9% Firewall Uptime 99.9% Remote Access (VPN) Uptime 99.5% Security Patch Deployment Delivery 99.5% deployed within 24 hours of patch release ta ATTACHMENT 1 Insert the City's Agreement for Contract Services or any other agreement that is to be used ta ATTACHMENT 2 INSURANCE REQUIREMENTS ACKNOWLEDGEMENT Must be executed by proposer and submitted with the proposal Sachin Jain BuzzClan, LLC (name) hereby acknowledge and confirm that (name of company) has reviewed the City's indemnification and minimum insurance requirements as listed in Exhibits E and F of the City's Agreement for Contract Services (Attachment 1); and declare that insurance certificates and endorsements verifying compliance will be provided if an agreement is awarded. I am Vice President (Title) of BuzzClan, LLC (Company) Commercial General Liability (at least as broad as ISO CG 0001) $1,000,000 (per occurrence); $2,000,000 (general aggregate) Must include the following endorsements: General Liability Additional Insured General Liability Primary and Noncontributory Commercial Auto Liability (at least as broad as ISO CA 0001) $1,000,000 (per accident) Personal Auto Declaration Page if applicable Errors and Omissions Liability $1,000,000 (per claim and aggregate) Worker's Compensation (per statutory requirements) Must include the following endorsements: Worker's Compensation Waiver of Subrogation Worker's Compensation Declaration of Sole Proprietor if applicable Cyber Liability $1,000,000 (per occurrence) $2,000,000 (general aggregate) NON -COLLUSION AFFIDAVIT FORM Must be executed by proposer and submitted with the proposal Sachin Jain I am Vice President ta v:Ll 11 ll�L\I ATTACHMENT 3 (name) hereby declare as follows: of BuzzClan, LLC (Title) (Company) the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the agreement of anyone interested in the proposed agreement; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal. I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct. Proposer Signature: Proposer Name: Sachin Jain Proposer Title: Vice President Company Name: BuzzClan, LLC Address: 5757 Alpha Road, Suite 340, Dallas, Texas 75240 ta ATTACHMENT 4 ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA Must be executed by proposer and submitted with the proposal; If no addenda has been issued, mark "N/A" under Addendum No. indicating Not Applicable and sign ADDENDUM NO. SIGNATURE INDICATING RECEIPT Addendum #1cG No, BuzzClan has provided all the information in the above response.