RFP On-Call Painting & Refinishing Services - Addendum 1DATE: May 16, 2024
TO: All Prospective On-Call Painting and Refinishing Services Consultants
RE: RFP On-Call Painting and Refinishing Services
ADDENDUM NUMBER 1
The following shall be considered as incorporated into the Request for Proposal (RFP) for the above
referenced services. Portions of RFP not specifically mentioned in this Addendum remain in force.
▪REQUEST FOR PROPOSAL
Please include an Explanation of Methodology in your proposal:
Explanation of Methodology
•Establish the proposer’s understanding of the City’s objectives and requirements, demonstrate
the proper ability to meet those objectives and requirements, and clearly identify the method (plan)
of accomplishing the described work.
•Describe what information, documentation or staff assistance from the City your firm would
request from the City in order to complete the work described.
•Provide a summary of the firm’s proposed services, with a focus on any technologies, innovations,
and processes that the firm will offer to help the City meet its objectives.
Question: Just confirming there is NO mandatory job walk or site visit for the project.
Answer: No mandatory job walk or site visit. Work to be performed will be City wide general commercial
facility painting.
Question: Is there a bid bond requirement upon submission of bids?
Answer: No
Question: What is the term of the contract?
Answer: Initial three (3) years with three (3) one (1) year extension option.
Questions: Is there any other form for pricing sheet/bid price?
For “Complete pricing list”, will I put the price per hour?
Does the City have any unique Fee Schedule that each bidder must provide or we
must have our own proposed Fee Schedule based on certain unit prices such as
interior or exterior painting per square foot? Per REQUESTED SERVICES “3.
Complete pricing list proposal shall include a detailed fee schedule for the services
requested by this RFP.”
Answer: Estimate pricing will be determined per job/project. Pricing shall be an hourly rate for straight
time, overtime, holiday & Sunday. Materials will be billed at cost plus a 15% markup.
Question: Can you please provide a sample of the cover letter?
Answer: Please see attachment 1 for a sample of a proposal submitted.
Question: Does the City have any budgeted amount for On-Call Painting and Refinishing services
for the term of the contract?
Answer: Yes, the contract amount will be $100,000 – $150,00 per fiscal year.
Question: Does the City have any minimum dollar amount per task order?
Answer: No
Question: Does the City have any unique Fee Schedule that each bidder must provide or we must
have our own proposed Fee Schedule based on certain unit prices such as interior or exterior
painting per square foot? Per REQUESTED SERVICES “3. Complete pricing list proposal shall
include a detailed fee schedule for the services requested by this RFP.”
Answer: No, please provide your own fee schedule. Estimate pricing will be determined per job/project.
Pricing shall be an hourly rate for straight time, overtime, holiday & Sunday. Materials will be billed at
cost plus a 15% markup.
The Contractor is hereby notified; Addendum No. 1 must be acknowledged as stipulated under
the instructions to Bidders and submitted as part of the Bid. Failure to do so shall result in the
City designating said bid as "Non-Responsive."
APPROVED:
ALFRED BERUMEN
Fleet & Facilities Analyst
END OF ADDENDUM NUMBER 1
Attachments:
1. Sample of proposal submitted
Al Berumen (May 16, 2024 09:48 PDT)
Al Berumen
1 | P a g e
ATTACHMENT 1
Table of Contents
Cover Letter PAGE 2
Firm Background, Qualifications, and
Experience PAGE 4-9
References PAGE 10
Fee Schedule PAGE 11-13
Staffing Organization PAGE 14-15
Attachments PAGE 16-18
Merchants Building Maintenance is a family owned and
operated company with more than 5,000 employees
and annual sales of more than 75 million dollars.
Merchants is one of the largest janitorial service
companies in the west. Our size and scope allow us to
be cost effective while our commitment to quality and
service make us exceptional.
Merchants is headquartered on the West Coast with
branch offices in nine western states. Our regional
offices enjoy the autonomy that allows them to compete
regionally by using applicable pay rates, benefits and
standards of their unique geographic area. Regional
managers and supervisors are free to determine
strategies and actions that reflect the needs of their
local clients with the support of the home office.
Merchants offers a full complement of
janitorial and window cleaning services. In
addition, our sister companies Merchants
Metal and Stone Restoration, Merchants
Engineering, Merchants Environmental and
Merchants Landscaping Services provide our
clients the option of a multitude of services
under one corporate banner.
Since our founding we have committed
ourselves to providing quality service, as a
result we have compiled a portfolio of loyal
and distinguished customers who have
stayed with us year after year.
▪Founded in 1961
▪Family owned and operated
▪5,000+ Employees
▪$75,000,000 Annual Sales
We would be happy to introduce you
to our team and give you a firsthand
look at our performance.
“Customer satisfaction and
retention is a true measure of our
success.”
COMPANY OVERVIEW
Our History
Page 4
REGIONAL OFFICE LOCATIONS
Los Angeles
606 Monterey Pass Road
Monterey Park, CA 91754
(323) 881-6700
Northern California
852 66th Avenue
Oakland, CA 94621
(510)957-0129
Texas
845 Isom Road
San Antonio, TX 78201
(858) 455-0163
Inland Empire
1995 W. Holt Avenue
Pomona, CA 91768
(909) 622-8260
Fresno
4747 N Bendel Ave, Ste 104
Fresno, CA 93722
(323) 881-6700
Utah
3030 South Main Street # 600
Salt Lake City, UT 84115
(801)486-5822
Orange County
1639-C East Edinger Avenue
Santa Ana, CA 92705
(714) 973-9272
New Mexico
3700 Osuna Road NE
Albuquerque, NM 87109
(505)377-3593
Arizona
1221 East Washington Street
Phoenix, AZ 85034
(602)254-3646
San Diego
9555 Distribution Ave, Ste 102
San Diego, CA 92121
(858) 455-0163
Las Vegas
3021 S. Valley View Blvd.
Las Vegas, NV 89102
(702)384-3360
Colorado
7000 E 58th Avenue #1
Commerce City, CO 80211
(303)615-9310
Page 5
OUR CERTIFICATES
Women Owned Business Certification
Merchants Building Maintenance is certified as
a Women-Owned Business by the Women’s
Business Enterprise National Council.
WBENC's world-class certification is accepted
by more than 1,000 corporations representing
America's most prestigious brands, in addition
to many states, cities and other entities.
WBENC Certification validates that a business
is 51 percent owned, controlled, operated, and
managed by a woman or women. To achieve
WBENC Certification, women owned
businesses complete a formal documentation
and site visit process which is administered by
one of WBENC's 14 regional partner
organizations.
CIMS & CIMS Green Building Certification with Honors
Merchants Building Maintenance has been
awarded both CIMS and CIMS Green Building
Certification with Honors. With these
certifications, Merchants has established its
capability to deliver not only consistent quality
service but also to provide green cleaning
services and help customers achieve points
under the LEED Green Building Rating System.
These certifications give us the tools and
programs to boost productivity while continuing to
provide high quality, sustainable services that
protect occupant health and meet customer
demands. Our CIMS certifications help us better
run our contract cleaning service by positioning
our employees as experts in their field.
Page 6
In order to deliver a consistently valuable service
to our customers, we believe we must “inspect
what you expect.” We provide incentives to all
levels of our organization to help foster a culture
of quality service. We set high standards and
continually measure our performance to maintain
those standards. We utilize advanced and refined
processes to deliver high quality cleaning to each
of our clients.
In addition to our ongoing management and
supervision, Regular Daytime Inspections are
conducted by one of our full-time quality control
representatives on as frequent of a basis as the
client requires, whether that be weekly, monthly or
quarterly. The result of these inspections, along
with any comments by your personnel or tenants,
will be reported immediately to management for
our prompt action and follow through.
Our quality control inspectors are independent of line management and supervision. This
independence allows them to be as objective as possible in their assessment of the quality of the
service.
The completed Quality Control Form is submitted
to the Branch Manager, Regional Operations
Manager and Regional Vice President of
Merchants after each visit to your facility. Our
management then evaluates the information and
takes any corrective actions that may be needed
to rectify any areas of concern.
Our Quality Control Inspectors communicate
directly with your tenants or personnel and make
sure that their concerns are addressed before they
become a problem. Their requests are noted on
the report which can be made available to you so
that you are aware of them.
QUALITY CONTROL FORM
Our Quality Control Form is specially created to meet the needs of each customer location. Each of
our employees is educated on the quality control procedures to keep the level of service and
communication to our standards. We carefully document all processes of the site inspection to
ensure the quality of our services.
QUALITY CONTROL & PERFORMANCE
We Inspect What You Expect
Page 7
Our employees use emails, phone calls, and personal visits to respond to tenant and managements’
requests, to document concerns and work completed or work to be completed. Our field personnel have
smartphones for prompt notification and action response time. These reports can be requested and sent
within minutes via email or fax, whichever is preferred by our customers.
We use WinTeam for our tracking, reporting
and accounting. This software is designed
specifically for building service contractors.
The system includes modules for payroll,
supplies, job costing and work scheduling. We
provide our on-site management with computer
hardware and software in order to operate with
optimal efficiency.
With these tools on-site, we can be more
responsive and have better control over
periodic cleaning tasks. The results of these
inspections are normally reviewed with the
Branch Manager and then input into our
inspection system to be posted to the online
spreadsheet.
These reports are reviewed with the area
management and supervision and are followed
up on that night.
QUALITY CONTROL & PERFORMANCE
Inspections & Reporting
Page 8
We enter and track work orders from inception to completion. The status of open requests that are
scheduled can be reviewed and updated in real time via smartphone or computer. Work orders are
generated and dispatched by our staff via email to be sent to our on-site management and supervision.
Once the work order is completed, it can be closed immediately within the field.
TRACKING ACCOUNTABILITY PERIODIC SERVICES ITINERARY
All work requests clearly define who is responsible
for the work and the time that is involved in
completion. All requests are time stamped, and
automatic escalations are triggered by that time,
notifying management.
This report provides an itinerary of all the
upcoming periodic cleaning tasks for the Project
Management Team. It is an invaluable tool for
making sure that these scheduled tasks are
completed. A copy of this report is kept on-site in
the log book with a copy sent to your office and
our corporate office.
COMMUNICATION
As the requested cleaning tasks are completed
and work orders are closed, the reporting system
is updated. Supervisory personnel follow up on
service issues and requests to ensure all work is
completed to our high standards. Any problems
that emerge from this follow up are immediately
corrected and the communication loop is then
closed only when our customers are absolutely
satisfied.
QUALITY CONTROL & PERFORMANCE
Work Order Tracking
Page 9
Life Stream
384 West Orange Show Road, San Bernardino, CA 92408
Contact Person: Michelle Roberson Phone No. (909) 885-6503
Date of Project: From 10/12/2003 To Present
Brief Description of Project: Janitorial Cleaning Services of various facilities,including carpet cleaning,
floor care and quarterly window cleaning for all sites.
City of Moreno Valley
14177 Frederick Street, Moreno Valley, CA 92553
Contact Person: Felicia London Phone No. (951) 413-3195
Date of Project: From 07/01/2019 To Present
Brief Description of Project: Janitorial Cleaning Services of various city facilities,including carpet cleaning,
floor care and quarterly window cleaning for all sites
City of Ontario
1333 S. Bon View Avenue, Ontario, CA 91761
Contact Person: Vivian Quintana Phone No. (909)395-2623
Date of Project: From 10/01/2019 To Present
Brief Description of Project: Janitorial Cleaning Services of various city facilities,including carpet
cleaning, floor care and quarterly window cleaning for all sites.
References
Page 10
Exhibit C
Page 1 of 3
Exhibit C
Schedule of Performance
Contracting Party shall complete all services identified in the Scope of Services,
Exhibit A of this Agreement, in accordance with the Project Schedule. The following table
itemizes the services provided, the frequency of service, and the charges for each
location:
ITEM
NO.
LOCATION TIMES
PER
WEEK
TOTAL PER
MONTH IN
DOLLARS
PER YEAR SQUARE
FEET
NUMBER OF
RESTROOMS
1a
City Hall
78495 Calle Tampico
Mon.-Fri. After 5:30 p.m.
5 $
X12=
$ 48,400
MEN - 5
WOMEN - 5
Toilets - 20
Urinals - 4
1b City Hall Patios
After 5:30 p.m. 1 $
X12=
$ 1,301
1c
City Hall
Emergency Operations Center, Stairwells
Front and Back & Hallways (Archive room
NOT include)
After 5:30 p.m.
1 $
X12=
$ 3,100
MEN - 1
WOMEN - 1
Toilets - 3
Urinals - 1
1d City Hall Special Covid Disinfecting as
Needed after 5:30
As
needed $ As needed 48,400
2a
Library Book & Office Areas
78275 Calle Tampico
Sun. – Sat. After 7 p.m.
7 $
X12=
$
16,000
MEN –1
WOMEN – 1
Toilets – 5
Urinals – 1
2b Library Classroom & Community Room
with Kitchen 7 $ X12=
$ 2,000
2c
Exterior Library Restrooms
Lock Restrooms after Cleaning 7 $
X12
$ 160
MEN - 1
WOMEN - 1
Toilets - 2
2d Library Special Covid Disinfecting as
needed after 7:00 p.m.
As
needed $ As needed 16,000
3a
Wellness Center
78450 Avenida La Fonda
Mon-Fri After 10 p.m. 7 $
X12=
$
16,240
MEN - 2
WOMEN - 2
SHARED - 1
Toilets - 10
Urinals - 2
6,208.51
74,502.12
213.48 2,561.76
66.32 795.84
2,823.58 33,882.96
440.74 5,288.88
3,194.40
544.57
6,534.84
1,408.00
2,965.15 35,581.80
Page 11
-2-
ITEM
NO.
LOCATION TIMES
PER
WEEK
TOTAL PER
MONTH IN
DOLLARS
PER YEAR SQUARE
FEET
NUMBER OF
RESTROOMS
3b
Wellness Center/ Multi-purpose Area
as needed after events
(Flat Rate/2-week notice) N/A $ Reimbursed by
Renters
16,240
MEN - 2
WOMEN - 2
SHARED - 1
Toilets - 10
Urinals - 2
3c Wellness Center Patios
After 10 p.m. 1 $
X12=
$ 2,500
3d Wellness Center Special Covid Disinfecting
as needed after 10 p.m.
As
Needed $ As Needed 16,240
4a
Museum
77885 Avenida Montezuma
Mon. - Fri. After 9:30 p.m. 5 $
X12=
$
8,800
MEN - 1
WOMEN - 1
SHARED - 1
Toilets - 6
Urinals - 1
4b
Museum Meeting Room/ Special Cleaning
as needed after events.
(Flat Rate/2-week notice)
N/A $ Reimbursed by
Renters 1,000
4c Museum Special Covid Disinfecting as
Needed
As
Needed $ As Needed 8,800
5a
Public Works Yard (Offices &
Restrooms) 78109 Avenue 52
Mon–Fri After 5:30 p.m. 5 $
X12=
$ 1,900
MEN – 1
WOMEN - 1
MEN -1 Exterior
Shop
Toilets - 3
5b Public Works Yard Special Covid
Disinfecting
As
Needed $ As Needed 1,900
6
Sports Complex
78900 Avenue 50
Mon–Sun After 10 p.m.
Lock Restrooms after Cleaning
7 $
X12=
$880
MEN - 3
WOMEN - 3
Toilets - 6
Urinals - 3
7a
Fritz Burns Park Restrooms
78060 Frances Hack Lane
Mon-Sun after 10 p.m.
Lock Restrooms after cleaning
7 $
X12=
$ 400
MEN - 1
WOMEN - 1
Toilets - 2
8
Colonel Mitchell Paige Restrooms
43495 Palm Royal Drive
Mon–Fri After 10 p.m. (Aug1 – June 1)
Sat after 10 p.m. (Nov1 - Feb-1)
Lock Restrooms After Cleaning
5
6
$
X11=
X4=
$
125
MEN - 1
WOMEN - 1
Toilets - 4
Urinals – 1
271.66
104.26 1,251.12
989.54 11,874.48
119.73
447.55 5,370.60
866.78
10,401.36
546.85
6,562.20
436.89 1,970.12
4,805.79
$ 492.53
1,429.12
774.40
297
Page 12
-3-
ITEM
NO.
LOCATION TIMES
PER
WEEK
TOTAL PER
MONTH IN
DOLLARS
PER YEAR SQUARE
FEET
NUMBER OF
RESTROOMS
9a
La Quinta Park Restrooms
79120 Blackhawk Way
Sat-Sun @ 11a.m. & 11p.m. &
Mon-Fri after 10 p.m.
Lock Restrooms After Nightly Cleaning
9 $
X12=
$ 380
MEN - 1
WOMEN - 1
Toilets - 6
Urinals - 1
9b
La Quinta Park, New Restrooms
71290 Blackhawk Way
Mon – Sat @ 11 p.m. (Nov1 – July31)
Lock Restrooms After Nightly Cleaning
6 $
X9
220
MEN – 1
WOMEN – 1
Toilets – 6
Urinals - 2
9c
La Quinta Park Snack Bar
79120 Blackhawk Way
Annual Super Cleaning-August
N/A $
X1=
$ 220
10 Fritz Burns Pool Restroom & Offices
78060 Frances Hack Lane
After 7 p.m.
6 $
X12=
$ 990
MEN - 1
WOMEN - 1
Toilets - 5
Urinals - 1
11
Silver Rock Park Restrooms
51900 Silver Rock Way
After 10 p.m.
Lock restrooms after nightly cleaning
7 $
12X=
$
150 MEN - 1
Women - 1
Toilets – 4
Urinals - 2
11a
Silver Rock Park Building
Flat Rate As
Needed $
As needed 3,000 MEN – 1
WOMEN – 1
Toilets – 4
Urinals - 2
12
Cove Restroom
La Quinta Cove Trailhead
After 10 p.m.
Lock restroom after cleaning
7 $
X12=
$
50 Unisex Toilet - 1
$
TOTAL PER
MONTH
$
TOTAL PER
YEAR
TOTAL BASE PRICE FOR ONE YEAR $______________________________________
TOTAL BASE PRICE FOR ONE YEAR (Words):
709.46 8,513.52
564.13 $ 5,077.17
341.42
341.42
813.05
9,756.60
544.57 6,534.84
217.57
544.57 6,534.84
238,142.26
20,322.51 238,142.26
Two Hundred Thirty-Eight Thousand One Hundred
Forty Two Dollars and Twenty-Six Cents
Page 13
POMONA OFFICE: (909) 622‐8260 pomonaoffice@mbmonline.com
Angel Meza‐ Regional Vice President:
Cell: (213) 494‐8805 Email: angel@mbmonline.com
30 Years of service
Oversees all operational aspects including distribution operations. Develops business plans and ensures
productivity goals, customer care, & growing and sustaining the structural support. Develop forecasts, financial
objectives and business plans.
Oversees Over 1000 accounts in the Inland Empire in Southern California
Oversees over 500 accounts in the San Diego County in Southern California
Oversees Over 250 accounts in the Las Vegas in Nevada
Alicia Velazquez – Branch Manager
Cell: (909) 928 – 0700 Email: alicia@mbmonline.com
12 Years of Service
Oversees all the operations and contract management, providing the link between the front office and the
operations staff. Handles client relations and ensures that each clients’ individual needs are being met on a
consistent basis.
Oversees over 500 accounts in the East Los Angeles County and Inland Empire including a variety of accounts
from banks, utility sites, schools, government facilities.
Rogie Meza – Operations Manager:
Cell: (909) 817‐6419 Email: Rogie@mbmonline.com
10 Years of Service
In charge of all operations activities from day porters, night cleaners, and specialized utility crew. Oversees the
area managers in charge of the accounts and aids with training and day to day maintenance of the accounts.
Provides any work orders to the main office and ensure that service is provided in the highest quality and most
timely matter.
Oversees over 300 accounts in the Inland Empire including a variety of accounts from banks, utility sites,
schools, government facilities.
Management Resume
Page 14
Araceli de la Huerta – Customer Service Manager:
Cell: (951) 830‐1101 Email: araceli@mbmonline.com
10 Year of Service
Meets with our clients and conducts periodic quality control reports to ensure that we are providing the highest
level of customer service for each account. Documents reports of specific walk throughs and sends them out to
managements team to ensure that cleaning requests are completed.
Over 7 Years of ground experience as Area Manager and 3 Years as Quality Control, providing hands on
experience to oversee quality work as required by clients. Assist in overseeing 500 Accounts and Client
relationship in the LA County and Inland Empire.
Luis Sanchez – Area Manager:
Cell: (909) 263‐8028 Email: luissanchez@mbmonline.com
7 Years of service
Responsible for the direct field management of the night and daytime employees and conducts on‐site training
for new employees. Conducts regular site visits to supervise nightly maintenance and aids when needed. Acts
as a liaison between operations and maintenance crew.
Over 3 Years of experience as Account Lead and Floor Technician providing hands on experience to oversee
quality work as required by clients and provide guidance and training to janitorial personnel.
Management Resume
Page 15
On-Call Painting RFP Addendum no. 1
Final Audit Report 2024-05-16
Created:2024-05-16
By:Carley Escarrega (cescarrega@laquintaca.gov)
Status:Signed
Transaction ID:CBJCHBCAABAAgyd4tstoAJ9FZDOkUPp0P1hoJasZsUjq
"On-Call Painting RFP Addendum no. 1" History
Document created by Carley Escarrega (cescarrega@laquintaca.gov)
2024-05-16 - 4:47:46 PM GMT
Document emailed to Al Berumen (aberumen@laquintaca.gov) for signature
2024-05-16 - 4:47:55 PM GMT
Email viewed by Al Berumen (aberumen@laquintaca.gov)
2024-05-16 - 4:48:14 PM GMT
Document e-signed by Al Berumen (aberumen@laquintaca.gov)
Signature Date: 2024-05-16 - 4:48:37 PM GMT - Time Source: server
Agreement completed.
2024-05-16 - 4:48:37 PM GMT