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2024-25 Granicus - Website Design & UpdateC GRAN ICUS THIS IS NOT AN INVOICE Granicus Proposal for La Quinta, CA ORDER DETAILS Prepared By: Jessica Shubbie Phone: Email: jessica.shubbie@granicus.com Order #: Q-340552 Prepared On: 27 Mar 2024 Expires On: 23 Jun 2024 ORDER TERMS Currency: Payment Terms: Current Subscription End Date: Order Form Prepared for La Quinta, CA USD Net 30 (Payments for subscriptions are due at the beginning of the period of performance.) 23 Jun 2024 Period of Performance: 24 Jun 2024 - 23 Jun 2025 The subscription includes the following domain(s) and subdomain(s): http://www.la-quinta.org Order #: Q-340552 Prepared: 27 Mar 2024 Page 1 of 8 G GRANICUS Order Form La Quinta, CA PRICING SUMMARY The pricing and terms within this Proposal are specific to the products and volumes contained within this Proposal. Government Experience Cloud Subscription Fees Solution Billing Frequency Annual Fee Government Experience Cloud (SERVE) Annual $21,.82 $3,883333.95 Communications Cloud Tier: for up to 10000 subscribers Order #: Q-340552 Prepared: 27 Mar 2024 Page 2 of 8 G GRANICUS PRODUCT DESCRIPTIONS Order Form La Quinta, CA Solution Description govAccess Specialty Subsite govAccess Maintenance, Hosting and Licensing includes the following for Maint & Hosting the client's Specialty Subsite(s) covered by the subscription: • Monthly software updates • Unlimited technical support (6:00 AM - 6:00 PM PT, Monday - Friday) • Access to training webinars and on -demand video library • Access to best practice webinars and resources • Annual health check with research -based recommendations for website optimization • DDoS mitigation • Disaster recovery with 90 -minute failover (RTO) and 15 -minute data replication (RPO) Order #: Q-340552 Prepared: 27 Mar 2024 Page 3 of 8 G GRANICUS Order Form La Quinta, CA Solution Description Communications Cloud The Cloud is a Software -as -a -Service (SaaS) solution that enables government organizations to connect with more people. By leveraging the Cloud, the client will be able to utilize a number of different outreach mediums, including email, SMS/text messages, RSS feeds, and social media integration to connect with its target audiences. The Cloud includes: • Up to 99,999 Potential Users • Unlimited email sends with industry-leading delivery and management of all bounces • Support to upload and migrate existing email lists • Access to participate in the GovDelivery Network • Ability to send mass notifications to multiple devices • 24/7 system monitoring, email and phone support during business hours, auto -response to inbound messages from end users, and emergency support • Text -to -subscribe functionality • Up to 2 Web -hosted training sessions annually • Up to 50 administrators • Up to 1 GovDelivery account(s) • Access to a complete archive of all data created by the client for 18 months (rolling) • Up to 3 hours of message template and integration development • Up to 100 subscription topics • Up to 100,000 SMS/text messages per year from a shared short code within the United States* *International numbers are not supported. SMS/text messages not used in the period of performance will not carry over to the following year. Order #: Q-340552 Prepared: 27 Mar 2024 Page 4 of 8 GRANICUS Order Form La Quinta, CA Solution Description govAccess - Maintenance, Hosting, & Licensing Fee - Core The govAccess Maintenance, Hosting, and Licensing plan is designed to equip the client with the technology, expertise and training to keep the client's website relevant and effective over time. Services include the following: • Ongoing software updates • Unlimited technical support (6:00 AM - 6:00 PM PT, Monday - Friday) • Access to training webinars and on -demand video library • Access to best practice webinars and resources • Annual health check with research -based recommendations for website optimization • DDoS mitigation • Disaster recovery with 90 -minute failover (RTO) and 15 -minute data replication (RPO) Communications Cloud Advanced Package The Advanced Cloud Module gives government communicators better insight into the needs of citizens and improves their ability to enhance online transactions, promote behavior change through public awareness, and improve citizen engagement. The Advanced Cloud Module adds streamlined marketing capabilities that incorporate greater degrees of audience segmentation, personalization, message testing, and mobile engagement. The Advanced Cloud Module includes: • Dynamic segmentation around bulletins, engagement, and question (e.g. zip code) • Canned campaigns for re-engagement and new subscriber onboarding • Testing: Simple (A/B, 10/10/80) A subscription for the Advanced Cloud Module is dependent on an active license for the govDelivery Communications Cloud. Government Experience Cloud (SERVE) Government Experience Cloud is a purpose-built software -as -a -service (SaaS) solution that helps local government transform the resident experience to better connect, engage, and serve constituents by increasing workflow efficiencies and maximizing existing technology investments, such as integrations into traditional back-office enterprise solutions.The SERVE edition is an outcome focused solution that reduces costs by prioritizing moving expensive interactions with government - calls, in-person visits and downloadable PDFs - to easy-to-use self service interactions backed by data. Order #: Q-340552 Prepared: 27 Mar 2024 Page 5 of 8 GRANICUS GRANICUS ADVANCED NETWORK AND SUBSCRIBER INFORMATION Order Form La Quinta, CA • Granicus Communications Suite Subscriber Information. o Data provided by the Client and contact information gathered through the Client's own web properties or activities will remain the property of the Client ('Direct Subscriber'), including any and all personally identifiable information (PII). Granicus will not release the data without the express written permission of the Client, unless required by law. o Granicus shall: (i) not disclose the Client's data except to any third parties as necessary to operate the Granicus Products and Services (provided that the Client hereby grants to Granicus a perpetual, non -cancelable, worldwide, non-exclusive license to utilize any data, on an anonymous or aggregate basis only, that arises from the use of the Granicus Products by the Client, whether disclosed on, subsequent to, or prior to the Effective Date, to improve the functionality of the Granicus Products and any other legitimate business purpose, including the right to sublicense such data to third parties, subject to all legal restrictions regarding the use and disclosure of such information). • Data obtained through the Granicus Advanced Network. o Granicus offers a SaaS product, known as the Communications Cloud, that offers Direct Subscribers recommendations to subscribe to other Granicus Client's digital communication (the 'Advanced Network'). When a Direct Subscriber signs up through one of the recommendations of the Advanced Network, that subscriber is a 'Network Subscriber' to the agency it subscribed to through the Advanced Network. o Network Subscribers are available for use while the Client is under an active subscription with Granicus. Network Subscribers will not transfer to the Client upon termination of any Granicus Order, SOW, or Exhibit. The Client shall not use or transfer any of the Network Subscribers after termination of its Order, SOW, or Exhibit placed under this agreement. All information related to Network Subscribers must be destroyed by the Client within 15 calendar days of the Order, SOW, or Exhibit placed under this agreement terminating. o Opt -In. During the last 10 calendar days of the Client's subscription, the Client may send an opt - in email to Network Subscribers that shall include an explanation of the Client's relationship with Granicus terminating and that the Network Subscribers may visit the Client's website to subscribe to further updates from the Client in the future. Any Network Subscriber that does not opt -in will not be transferred with the subscriber list provided to the Client upon termination. UPDATES TO SHARED SHORT CODES FOR SMS/TEXT MESSAGING (US CLIENTS ONLY): • Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code option to a unique standard toll-free number within the United States (International numbers not supported). Short Codes are recommended for Text -to -Subscribe functionalities, if enabled where available, for an additional fee. • Client must have explicit opt -in for all destinations sent to and adhere to all CTIA guidelines for the duration of its use. Order #: Q-340552 Prepared: 27 Mar 2024 Page 6 of 8 G GRANICUS Order Form La Quinta, CA TERMS & CONDITIONS • This quote, and all products and services delivered hereunder are governed by the terms located at https://granicus.com/legal/licensing, including any product -specific terms included therein (the "License Agreement"). If your organization and Granicus has entered into a separate agreement or is utilizing a contract vehicle for this transaction, the terms of the License Agreement are incorporated into such separate agreement or contract vehicle by reference, with any directly conflicting terms and conditions being resolved in favor of the separate agreement or contract vehicle to the extent applicable. • If submitting a Purchase Order, please include the following language: The pricing, terms and conditions of quote Q-340552 dated 27 Mar 2024 are incorporated into this Purchase Order by reference and shall take precedence over any terms and conditions included in this Purchase Order. • This quote is exclusive of applicable state, local, and federal taxes, which, if any, will be included in the invoice. It is the responsibility of La Quinta, CA to provide applicable exemption certificate(s). • Any lapse in payment may result in suspension of service and will require the payment of a setup fee to reinstate the subscription. • The terms and conditions set forth in the Agreement effective 24 Jun 2021 are incorporated herein by reference. • Client will be invoiced for use of any product or service measured or capped by volume or amount of usage that exceeds the permitted amount set forth in this Quote at the same cost or rate set forth herein. • Updates to Shared Short Codes for SMS/Text Messaging: Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code option to a unique standard toll-free number within the United States (International numbers not supported). Short Codes are recommended for Text -to -Subscribe functionalities, if enabled where available, for an additional fee. Client must have explicit opt -in for all destinations sent to and adhere to all CTIA guidelines for the duration of its use. Order #: Q-340552 Prepared: 27 Mar 2024 Page 7 of 8 G GRANICUS BILLING INFORMATION Order Form La Quinta, CA Billing Contact: Marcie Graham Billing Address: Billing Email: 78495 Calle Tampico, La Quinta, CA 92253 MGraham@laquintaca.gov Purchase Order Required? PO Number: If PO required Billing Phone: [ ] - No REQ -1585 [ X] - Yes If submitting a Purchase Order, please include the following language: The pricing, terms, and conditions of quote Q-340552 dated 27 Mar 2024 are incorporated into this Purchase Order by reference and shall take precedence over any terms and conditions included in this Purchase Order. AGREEMENT AND ACCEPTANCE By signing this document, the undersigned certifies they have authority to enter the agreement. The undersigned also understands the services and terms. La Quinta, CA Signature: Name: Title: Date: Jon McMillen City Manager August 21, 2024 Order #: Q-340552 Prepared: 27 Mar 2024 Page 8 of 8 C GRAN ICUS THIS IS NOT AN INVOICE Granicus Proposal for La Quinta, CA ORDER DETAILS Prepared By: Jake Stechmann Phone: Email: jake.stechmann@granicus.com Order #: Q-362249 Prepared On: 28 Jun 2024 Expires On: 23 Aug 2024 ORDER TERMS Currency: Payment Terms: Order Form Prepared for La Quinta, CA USD Net 30 (Payments for subscriptions are due at the beginning of the period of performance.) Period of Performance: The term of the Agreement will commence on the date this document is signed and will continue for 12 months. Order #: Q-362249 Prepared: 28 Jun 2024 Page 1 of 5 G GRANICUS Order Form La Quinta, CA PRICING SUMMARY The pricing and terms within this Proposal are specific to the products and volumes contained within this Proposal. Order #: Q-362249 Prepared: 28 Jun 2024 Page 2 of 5 One -Time Fees Solution Billing Frequency Quantity/Unit One -Time Fee Embedded Content Milestones - 40/20/20/20 1 Hours $2,500.00 SUBTOTAL: $2,500.00 Order #: Q-362249 Prepared: 28 Jun 2024 Page 2 of 5 G GRANICUS PRODUCT DESCRIPTIONS Order Form La Quinta, CA Solution Description Embedded Content Granicus will support the client through embedding the content for https://laquinta.cablecast.tv/watch-now?site=1 onto a page on their site. The embed code that needs to be added is: <iframe class="trms-player" type="text/html" width="360" height"'240" src="https://laquinta.cablecast.tv/watch-now?site=1" webkitAllowFullScreen mozallowfullscreen allowfullscreen frameborder+"0" , title="Live Video Player for Live Stream"></iframe> Order #: Q-362249 Prepared: 28 Jun 2024 Page 3 of 5 G GRANICUS Order Form La Quinta, CA TERMS & CONDITIONS • This quote, and all products and services delivered hereunder are governed by the terms located at https://granicus.com/legal/licensing, including any product -specific terms included therein (the "License Agreement"). If your organization and Granicus has entered into a separate agreement or is utilizing a contract vehicle for this transaction, the terms of the License Agreement are incorporated into such separate agreement or contract vehicle by reference, with any directly conflicting terms and conditions being resolved in favor of the separate agreement or contract vehicle to the extent applicable. • If submitting a Purchase Order, please include the following language: The pricing, terms and conditions of quote Q-362249 dated 28 Jun 2024 are incorporated into this Purchase Order by reference and shall take precedence over any terms and conditions included in this Purchase Order. • This quote is exclusive of applicable state, local, and federal taxes, which, if any, will be included in the invoice. It is the responsibility of La Quinta, CA to provide applicable exemption certificate(s). • Any lapse in payment may result in suspension of service and will require the payment of a setup fee to reinstate the subscription. • Billing Frequency Notes (Milestones - 40/20/20/20): An initial payment equal to 40% of the total; A payment equal to 20% of the total upon Granicus' delivery of the draft homepage design concepts to the client; A payment equal to 20% of the total upon implementation of the main website into the VCMS on a Granicus-hosted development server; and A payment equal to 20% of the total upon completion; provided, however that the client has completed training. If the client has not completed training, then Granicus shall invoice the client at the earlier of: completion of training or 21 days after completion. Order #: Q-362249 Prepared: 28 Jun 2024 Page 4 of 5 G GRANICUS BILLING INFORMATION Order Form La Quinta, CA 1 Billing Contact: Billing Address: Billing Email: Monika Radeva Purchase Order Required? 78495 Calle Tampico, La Quinta, CA 92253 PO Number: If PO required mradeva@laquintaca.gov [ ] - No REQ -1585 [ X] - Yes Billing Phone: (760) 777 - 7035 If submitting a Purchase Order, please include the following language: The pricing, terms, and conditions of quote Q-362249 dated 28 Jun 2024 are incorporated into this Purchase Order by reference and shall take precedence over any terms and conditions included in this Purchase Order. AGREEMENT AND ACCEPTANCE By signing this document, the undersigned certifies they have authority to enter the agreement. The undersigned also understands the services and terms. La Quinta, CA Signature: Name: Title: Date: Monika Radeva Jon McMillen City Clerk June 28, 2024 City Manager August 21, 2024 Order #: Q-362249 Prepared: 28 Jun 2024 Page 5 of 5