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Fruition Growth LLCRequest For Proposal (RFP) Website Design & Maintenance Services April 25, 2025 at 5:00 P.M. PDT Point of Contact Jim Collins, CEO | E: jim.collins@fruition.net | P: 720.593.6531 Table of Contents 1. Cover Letter .......................................................................................................................................................3 Firm’s Background, Qualifications, & Experience ................................................................................................4 2. References in California ....................................................................................................................................5 3. Complete Pricing List .........................................................................................................................................6 5. Staffing & Project Organization.........................................................................................................................8 6. Subcontracting Services ..................................................................................................................................15 7. Disclosures ......................................................................................................................................................15 8. Acknowledgement of Insurance Requirements ............................................................................................15 9. Non-Collusion Affidavit ...................................................................................................................................17 10. Acknowledgement of Addenda ....................................................................................................................18 Appendix ..............................................................................................................................................................19 Detailed Project Plan ...........................................................................................................................................20 Accessibility (ADA) Compliance Services ............................................................................................................26 Main Office: 616 E. Speer Blvd. | Denver, CO 80203 | 303.395.1880 | fruition.net 1. Cover Letter Ɖƌiů Ϯϱ͕ ϮϬϮϱ iƚǇ ŽĨ >a YƵinƚa Ʃn: Maƌcie 'ƌaŚaŵ͕ MaƌŬeƟnŐ ManaŐeƌ ϳϴϰϵϱ aůůe daŵƉicŽ >a YƵinƚa͕ aůiĨŽƌnia ϵϮϮϱϯ Z: Z&W Ͳ teďƐiƚe eƐiŐn anĚ Mainƚenance ^eƌǀiceƐ eaƌ MƐ͘ 'ƌaŚaŵ anĚ ^eůecƟŽn ŽŵŵiƩee͕ te aƌe ƚŚƌiůůeĚ ƚŽ ƐƵďŵiƚ ŽƵƌ ƉƌŽƉŽƐaů ƚŽ ƌeĚeƐiŐn ƚŚe iƚǇ ŽĨ >a YƵinƚa͛Ɛ ;ƚŚe iƚǇͿ ǁeďƐiƚe͘ &ƌƵiƟŽn iƐ eaŐeƌ ƚŽ ƵƐe ŽƵƌ eǆƉeƌƟƐe ƚŽ cƌeaƚe a ŵŽĚeƌn͕ ƵƐeƌͲ ĨƌienĚůǇ͕ anĚ ͲcŽŵƉůianƚ ǁeďƐiƚe ƚŚaƚ ǁiůů enŚance ƚŚe iƚǇ͛Ɛ ĚiŐiƚaů ƉƌeƐence anĚ cŽŵŵƵniƚǇ enŐaŐeŵenƚ͘ Why Choose Fruition͍ • Extensive Government Experience: tiƚŚ Žǀeƌ ƚǁŽ ĚecaĚeƐ ŽĨ eǆƉeƌience ǁŽƌŬinŐ ǁiƚŚ ŐŽǀeƌnŵenƚ enƟƟeƐ acƌŽƐƐ aůiĨŽƌnia anĚ ƚŚe h^͕ ǁe ƵnĚeƌƐƚanĚ ƚŚe ƵniƋƵe neeĚƐ ŽĨ ƉƵďůic ƐecƚŽƌ ǁeďƐiƚeƐ͘ OƵƌ ceƌƟĮcaƟŽn aƐ a tŽŵanͲOǁneĚ ^ŵaůů ƵƐineƐƐ ;tO^Ϳ ƵnĚeƌƐcŽƌeƐ ŽƵƌ cŽŵŵiƚŵenƚ ƚŽ ĚiǀeƌƐiƚǇ anĚ incůƵƐiŽn͘ • WordPress (WP) as the CMS of Choice: te ƌecŽŵŵenĚ tŽƌĚWƌeƐƐ ĨŽƌ iƚƐ aďiůiƚǇ ƚŽ ŵeeƚ aůů ŽĨ ƚŚe iƚǇ͛Ɛ ƌeƋƵiƌeŵenƚƐ: ￮ADA Compliance: nƐƵƌinŐ acceƐƐiďiůiƚǇ ĨŽƌ aůů ƵƐeƌƐ͘ ￮Scalability and Adaptability: Ňeǆiďůe ƉůaƞŽƌŵ ƚŚaƚ ŐƌŽǁƐ ǁiƚŚ ǇŽƵƌ neeĚƐ͘ ￮Ease of Use: n inƚƵiƟǀe cŽnƚenƚ ŵanaŐeŵenƚ ƐǇƐƚeŵ ƚŚaƚ eŵƉŽǁeƌƐ ciƚǇ Ɛƚaī ƚŽ ŵanaŐe cŽnƚenƚ eīŽƌƚůeƐƐůǇ͘ ￮Integration Capabilities: ^eaŵůeƐƐ inƚeŐƌaƟŽn ǁiƚŚ >aƐeƌĮcŚe anĚ ŽƚŚeƌ eƐƐenƟaů ƚŽŽůƐ͘ ￮Mobile Responsiveness: ƌeƐƉŽnƐiǀe ĚeƐiŐn ƚŚaƚ enƐƵƌeƐ ŽƉƟŵaů ƵƐeƌ eǆƉeƌience acƌŽƐƐ aůů ĚeǀiceƐ͘ ￮SEO: ƵiůƚͲin ĨeaƚƵƌeƐ ƚŽ enŚance ƐeaƌcŚ enŐine ŽƉƟŵiǌaƟŽn anĚ iŵƉƌŽǀe ǀiƐiďiůiƚǇ͘ ￮Security: ZŽďƵƐƚ ƐecƵƌiƚǇ ƉƌacƟceƐ ƚŽ ƉƌŽƚecƚ ƐenƐiƟǀe inĨŽƌŵaƟŽn anĚ enƐƵƌe cŽŵƉůiance ǁiƚŚ ůeŐaů ƌeƋƵiƌeŵenƚƐ͘ • Open-Source Flexibility: tŽƌĚWƌeƐƐ ŽīeƌƐ ƚŚe ĨƌeeĚŽŵ ĨƌŽŵ ǀenĚŽƌ ůŽcŬͲin͕ aůůŽǁinŐ ƚŚe iƚǇ ƚŽ cŚŽŽƐe ŚŽƐƟnŐ ƉƌŽǀiĚeƌƐ anĚ cƵƐƚŽŵiǌe inƚeŐƌaƟŽnƐ͘ • Collaborative Approach: te ǁŽƌŬ cůŽƐeůǇ ǁiƚŚ ǇŽƵƌ ƚeaŵ ƚŽ enƐƵƌe ƚŚe ǁeďƐiƚe ƌeŇecƚƐ ƚŚe iƚǇ͛Ɛ ďƌanĚ iĚenƟƚǇ anĚ ƐƵƉƉŽƌƚƐ ƚƌanƐƉaƌencǇ anĚ cŽŵŵƵniƚǇ enŐaŐeŵenƚ͘ &ƌƵiƟŽn affiƌŵƐ ƚŚe ĨŽůůŽǁinŐ inĨŽƌŵaƟŽn: • Project Location: ůů ǁŽƌŬ can ďe ƉeƌĨŽƌŵeĚ ƌeŵŽƚeůǇ͘ • Validity statement: /nĨŽƌŵaƟŽn anĚ ƉƌicinŐ iƐ ǀaůiĚ ĨŽƌ ϵϬ ĚaǇƐ ĨƌŽŵ Ɖƌiů Ϯϱ͕ 2025. • Conflict of Interest: nǇ inĚiǀiĚƵaů ǁŚŽ ǁiůů ƉeƌĨŽƌŵ ƐeƌǀiceƐ ĨŽƌ ƚŚe iƚǇ͛Ɛ ƉƌŽũecƚ iƐ Ĩƌee ŽĨ anǇ cŽnŇicƚ ŽĨ inƚeƌeƐƚ͘ ƚ &ƌƵiƟŽn͕ ǁe aƌe cŽŵŵiƩeĚ ƚŽ ďeinŐ a ƌeůiaďůe Ɖaƌƚneƌ͕ ŽīeƌinŐ cŽŵƉƌeŚenƐiǀe ƐƵƉƉŽƌƚ͕ ƚƌaininŐ͕ anĚ ŵainƚenance ƚŽ enƐƵƌe ƚŚe ǁeďƐiƚe͛Ɛ ƐƵcceƐƐ͘ te aƌe eǆciƚeĚ aďŽƵƚ ƚŚe ŽƉƉŽƌƚƵniƚǇ ƚŽ ŚeůƉ >a YƵinƚa enŚance iƚƐ ĚiŐiƚaů ƉƌeƐence anĚ ůŽŽŬ ĨŽƌǁaƌĚ ƚŽ ƚŚe ƉŽƐƐiďiůiƚǇ ŽĨ ǁŽƌŬinŐ ƚŽŐeƚŚeƌ͘ ^inceƌeůǇ͕ :/M O>>/E^ ;WŽinƚ ŽĨ ŽnƚacƚͿ ŚieĨ ǆecƵƟǀe Officeƌ ϳϮϬ͘ϱϵϯ͘ϲϱϯϭ ͮ ũiŵ͘cŽůůinƐΛĨƌƵiƟŽn͘neƚ ǁǁǁ͘ĨƌƵiƟŽn͘neƚ ;aƵƚŚŽƌiǌeĚ ƚŽ ďinĚ &ƌƵiƟŽn 'ƌŽǁƚŚ >>Ϳ :EE EOZd,hdd ^eniŽƌ WƌŽƉŽƐaů ^ƉeciaůiƐƚ ϳϮϬ͘ϲϴϵ͘ϭϴϲϳ ͮ ũenna͘nŽƌƚŚcƵƩΛĨƌƵiƟŽn͘neƚ www.fruiƟŽn͘neƚ fruition.net 4 BUILD. GROW. PROTECT. Fruition is a premier full-service digital agency with over 21 years of experience, based in Denver, CO, and proudly woman-owned. Our team of over 34 full-time professionals specializes in web design, user experience (UX), web development, and digital marketing, making us an ideal partner for the City’s website redesign, hosting, and maintenance services. With extensive experience serving local governments, higher education institutions, and transportation sectors, we understand the critical role a modern, accessible, and user-centric website plays in effective public engagement and service delivery. Fruition has successfully redesigned complex websites for government entities, including state and local offices and agencies. Our clients include, State of Colorado Governor’s Office, Colorado Office of the Attorney General, State of Wyoming Judicial Branch, E-470 Public Highway Authority, Ontario International Airport (ONT), and Adams County, CO. Our work demonstrates our ability to create highly functional, user-friendly, and accessible websites that meet the needs of constituents and administrative teams. We also have expertise in hosting and maintaining websites for a secure, reliable, and scalable digital platform. Firm’s Background, Qualifications, & Experience Fruition Growth LLC dba Fruition www.fruition.net Fruition is a Colorado Limited Liability Company and a SBA-certified Woman-Owned Small Business (WOSB). EIN: 81-5154033 CORE SERVICES & CAPABILITIES Beyond development, Fruition provides comprehensive services, including website design, cloud hosting, security, ongoing maintenance and support, technical strategy, digital marketing, and AI data analytics. We are committed to being your partner and enhancing your online presence and communication. Website Development & Digital Marketing AWARDS & ACCOLADES fruition.net 5 Personnel Resumes Please refer to section 5. Staffing & Project Organization on pagea 9-10 for staff roles. 2. References in California ONTARIO,CA INTERNTIONAL AIRPORT (ONT) flyontario.com Jose Lopez, Creative & Digital Services Manager P: prefers email E: jlopez2@flyontario.com Project description: For the last 9+ years, Fruition has worked with the ONT team on a suite of services, including making design and UX updates on high-trafficked pages of the newly migrated Drupal 7 to Drupal 9 website. Fruition also led rebranding efforts in conjunction with the return of local airport control, conducting research and interviews with key stakeholders to develop SEO and user-friendly concepts for the new brand. Currently, Fruition provides digital marketing, SEO, hosting, development, maintenance, and support services for ONT. Dates: November 2015 - Present Staff: The project team consisted of all staff members identified in section 5. Outcome: Website redesign launched in 2022, resulting in increased traffic and users. SAN BERNARDINO VALLEY MUNICIPAL WATER DISTRICT, CA sbvmwd.com Stephanie Chesin, Senior Strategic Communications Specialist P: 626.353.5538 E: stephaniec@sbvmwd.com Project description: Fruition is currently working with San Bernardino Valley Municipal Water District to create a user-friendly website, enhancing public awareness and engagement with water conservation initiatives and resources. Dates: February 2025 - Present Staff: The project team consists of all staff members identified in section 5. Outcome: Website is currently in development, with an estimated launch date in August 2025. fruition.net 6 COUNTY OF SAN MATEO, CA smcmeasurek.org Misty Hommerdine, Principal Management Analyst P: 920.392.2321 E: mhommerding@smcgov.org Project description: Fruition collaborated with San Mateo County to redesign and develop a K-12 education awareness website. The website enhances community engagement and provides comprehensive information about resources, events, and initiatives. We currently provide Service Desk maintenance. Dates: December 2023 - Present Staff: The project team consisted of all staff members identified in section 5. Outcome: Website launched in April 2024. 3. Complete Pricing List Fee Schedule The Fixed Service Fee to complete the Website Redesign Project is $173,120. Pricing is valid for ninety (90) days from April 25, 2025. Website Redesign Project Summary Fixed Service Fee Milestone 1: Kick-Off & Discovery $13,695 Milestone 2: Wireframes & Visual Design $46,035 Milestone 3: Development & Accessibility (ADA)$75,935 Milestone 4: Content Migration $13,530 Milestone 5: Quality Assurance & User Acceptance Testing $8,250 Milestone 6: Pre-Launch, Launch, and Post-Launch Warranty $15,675 Total $173,120 Payment Terms Invoices shall be issued upon the completion of each Milestone outlined in the chart above for the Service Fee for that Milestone. All invoices shall be due and payable Net 30. fruition.net 7 Hosting & Maintenance Multiyear Plan Cloud Hosting + CMS Security & Maintenance & Ongoing Maintenance Support Service Annual Service Fee Year 1 Year 2 Year 3 Year 4 Year 5 Cloud Hosting + CMS Security & Maintenance $7,800 $7,800 $7,800 $7,800 $7,800 Ongoing Maintenance Support with Fruition Service Desk $185/hour $185/hour $185/hour $185/hour $185/hour 4. Complementary Services Offered by Fruition Complementary Services While not requested in the RFP, we offer additional value-added services to support your evolving needs. Digital Marketing Services Fruition offers various digital marketing services, including: • Search Engine Optimization (SEO): Fruition provides SEO recommendations and technical SEO audits to improve website visibility and user experience. • Content Marketing: Create high-quality content tailored to your audience’s needs and preferences. • Email Marketing: Assistance with email strategy, including content, templates, and list management. • Graphic Design: Graphic design services include but are not limited to creating logos, infographics, website layouts, and banner ads. • Paid Media: All forms of Paid Media - Paid Search, Paid Social, Programmatic, Google Ads, Amazon Ads, and Apple Search Ads. Digital Marketing Services Service Service Fee As Needed Digital Marketing Services $155 /Hour Ongoing Accessibility Services After the website launches, we provide ongoing service packages that will help ensure your website continuously meets WCAG 2.2 AA guidelines. These include Standard ADA and Enhanced ADA options. For public institutions or organizations looking to deliver a high level of conformance to WCAG 2.2 AA guidelines, we recommend our Enhanced offering, which includes an Annual Manual Audit, Accessibility Statement/VPAT, and 40 hours towards remediation efforts. Below, we break down what is included in each option. fruition.net 8 5. Staffing & Project Organization Fruition Team The following section will provide insight into the Fruition team with introductions to high-level primary team members. Your Project Manager will be your main point of contact during the redesign project. Following the redesign, you will be connected with a Service Desk Associate to manage day-to-day communication. Standard ADA Enhanced ADA Monthly Accessibility Scan (1) Monthly Accessibility Report (5) Annual Manual Audit (2)– Accessibility Statement/VPAT (4)– Remediation Hours (3) Optional Add-On 40 Hours Included Annual Estimated Service $12,000 to $17,000 $20,000 to $30,000 1 Accessibility Scans: Automated Scans of the website to assess WCAG 2.2 AA accessibility guidelines using third-party software. Accessibility Scans are limited to the items the scans can identify. Fruition can only test and/or repair code, templates, and assets that are controllable within the building of the website. • Fruition cannot test and/or repair code related to third-party embeds, third-party content, plugins, iframes, external links, pop-ups, chats, or the readability of embedded files (such as PDFs/Videos) on the site. • Desktop and mobile websites share a codebase (i.e., Responsive Design). Fruition will test the desktop only. No mobile-specific views/templates or mobile apps are included unless specifically outlined in the SOW. • Though Fruition uses best practices when designing a site, Accessibility Scans do not include UI/Design/Manual Review/Live User accessibility testing. • Fruition does not guarantee that the website will be WCAG-compliant at launch. 2 Manual Audit: A Manual Audit of relevant templates conducted by an accredited accessibility expert to identify accessibility gaps and provide suggested remediations. Includes select usability journey testing with an accessibility focus to portray the specific user experiences of a person with disabilities navigating through your website using the following Operating Systems and Assistive Technology: • Windows / Screen Reader: JAWS • Windows / Screen Reader: NVDA • MacOS / Screen Reader: VoiceOver *Usability journey testing is unavailable for Mobile and App Testing, or Color Blindness, Photosensitive Epilepsy, and Cognitive Disabilities, as these disabilities vary significantly in severity and have a broad spectrum. 3 Remediation Hours: Following completion of a Manual Audit, Fruition will perform development work to remediate found issues and then re-test the website for compliance with WCAG 2.2 AA guidelines. Remediation hours can also be purchased via the Fruition Service Desk. 4 Accessibility Statement/VPAT: A VPAT is a compliance tool that helps your company show where your website stands from a web accessibility viewpoint. It is generally delivered with an Accessibility Statement that lives on your website. 5 Monthly Accessibility Report: All services will include monthly reports, either emailed or available in a dashboard. Enhanced ongoing accessibility services will consist of quarterly meetings to discuss and plan remediation plans to utilize the 40 hours of remediation time. Important: Fruition does not provide legal advice, and no services provided by Fruition shall be considered legal advice. You should seek advice from qualified legal counsel for legal conclusions or advice. JIM COLLINS, CHIEF EXECUTIVE OFFICER As the CEO, Jim helps oversee the overall operations and performance of the company and serves as an authorized representative in contract negotiations for Fruition. Jim ensures the company’s commitments and obligations are fulfilled as stipulated in the contracts. He sees that all necessary infrastructure is in place for the team to deliver their tasks consistently and on time. He acts as a key escalation point for crucial matters that may require senior leadership input. In short, Jim’s primary responsibility is ensuring the company’s strategic initiatives are well executed and that the team is efficiently managed. CHANCE CARLIN, VP OF WEB DEVELOPMENT As the VP of Web Development, Chance will provide senior technical oversight and act as the primary escalation point for any technical issues or client concerns. With over 15 years of experience, he will ensure that all technical aspects align with the City’s goals, especially regarding security, performance, and integration with third-party systems. JOE STANTON, DIRECTOR OF WEB DEVELOPMENT Our Director of Web Development, Joe, will act as general senior technical oversight on the account and will be the primary escalation point for anything the Client or Fruition teams deem necessary, including but not limited to tickets/issues that require senior leadership input, billing questions, new service requests, client concerns with the level of service being provided, issues with SLAs, or other general feedback that the client may want to provide. DANA CUNNINGHAM, LEAD DIGITAL PROJECT MANAGER The Lead Digital Project Manager, Dana, oversees all aspects of the project. She will be the main point of contact for the College and ensure that the project is delivered within budget and to the College’s satisfaction. The Lead Digital Project Manager will also manage the team so that all team members work effectively and efficiently toward project goals and objectives. MATT GUTHRIE, DEVELOPER The Developer, Matt, will have a crucial role in collaborating with the Director of Development to manage the technical dimensions of the CMS project. His role will involve close coordination with the Technical Project Manager and UI/UX Designer to execute the project’s technical requirements. The Developer will select the optimal technology stack, oversee the development team, distribute tasks to team members, and uphold the website’s impeccable technical quality. MATTHEW MATTOX, SENIOR KUBERNETES ENGINEER Senior Kubernetes Engineer Matthew is responsible for managing the development and deployment of new website build projects. He collaborates closely with the Technical Lead to deploy the website to the appropriate environments so all necessary infrastructure is in place. CONFIDENTIAL | fruition.net 9 SALLIE WRIGHT, LEAD UX/UI STRATEGIST The Lead UI/UX Strategist, Sallie Wright, will lead research and design for this project with the support of the Fruition UX team. She will work closely with the Lead Digital Project Manager and Technical Lead to ensure the design aligns with the client’s requirements and the project’s technical specifications. The Lead UI/UX Strategist will be responsible for leading research and creating wireframes, mockups, and design assets used to maintain the website’s aesthetics. TONY DIAZ, SERVICE DESK LEAD The Service Desk Lead, Tony, oversees a team of Service Desk associates and developers responsible for maintaining and caring for our partners’ websites. His responsibilities include working closely with Drupal and WordPress Service Desk clients and facilitating custom or maintenance work between them and our development team. His true passion is building relationships. The Technical Service Desk Lead contributes to our organization’s success and growth by prioritizing exceptional customer service. Project Plan The table below is a high-level view of the Scope of Work and Estimated Project Timeline that incorporates the project requirements and proposed tasks to achieve the project’s defined scope in this RFP. For a full detailed Scope of Work please refer to the Appendix on page 19. MILESTONE 1: KICK-OFF & DISCOVERY KEY MILESTONE/TASK WHEN DELIVERABLES Project Kick-Off Week 1 Fruition will initiate the project with a Kick-Off Meeting to introduce team members, review the City’s needs, and confirm website requirements. Then, a communication plan, including regularly scheduled project checkpoints through ongoing meetings, will be formed. Design Site Review Weeks 1 - 2 Fruition will conduct an in-depth review of the website’s UX/UI, assessing aspects including visual hierarchy, layout, color scheme, and usability. This evaluation identifies opportunities to enhance the user journey and address any design inconsistencies. Keep, Kill, Combine Exercise Weeks 1 - 8 Fruition will conduct a “Keep, Kill, Combine” exercise to assess current website pages and plan which to migrate, combine, or remove for the new site. This ongoing document will be updated as the design progresses. Information Architecture (Sitemap)Weeks 1 - 8 Fruition will develop an Information Architecture plan (Sitemap) based on client discussions and the “Keep, Kill, Combine” exercise. The City’s approval is required before design and development, as changes later will incur additional costs and timeline adjustments. Content Migration Planning Weeks 1 - 4 Fruition will create a Content Migration Plan with the Sitemap and Keep, Kill, Combine exercises. Existing exports and data structures will be assessed to determine the best approach to migrate content to the new CMS. CONFIDENTIAL | fruition.net 10 MILESTONE 2: WIREFRAMES & VISUAL DESIGN KEY MILESTONE/TASK WHEN DELIVERABLES Wireframes Weeks 6 - 12 Fruition will develop up to twenty-five (25) medium-high fidelity wireframes for key pages and features, focusing on layout, content flow, and usability. These wireframes will guide the website’s redesign and inform future design and development phases. Homepage Concept Weeks 11 - 18 Fruition will create two (2) Homepage Concepts that represent the look and feel of the new website design based on data gathered and the City’s feedback. The approved Homepage Concept will guide Global Styles for all future designs. Mockups & Design System Weeks 11 - 18 Using the approved Homepage Concept, Fruition will develop a Design System to enforce a consistent visual style across the entire website and support consistency and alignment with the City’s brand. Approved Mockups will serve as the foundation for all future frontend development work. MILESTONE 3: DEVELOPMENT & ACCESSIBILITY (ADA) KEY MILESTONE/TASK WHEN DELIVERABLES Initial Setup Week 16 All development work will occur in a staging environment set up and hosted in Fruition’s cloud. The City will receive a unique URL for review and approval. Daily backups protect against data loss. Website Development Weeks 16 - 24 Fruition will build the website using WordPress, an intuitive and dynamic CMS that provides easy drag-and-drop visual management for non-technical users and offers adaptability for long-term use and expansion. Integrations Weeks 16 - 24 Fruition will implement website features and integrations as described in the detailed Scope of Work. See details on page 22 in the Appendix. Accessibility Testing (ADA) Weeks 16 - 24 Fruition will conduct Automated Scans of the website to assess WCAG 2.2 AA Accessibility Guidelines using third-party software. Fruition will also complete a Manual Audit & Remediations as part of this Scope of Work. See details on pages 26 in the Appendix. MILESTONE 4: CONTENT MIGRATION KEY MILESTONE/TASK WHEN DELIVERABLES Content Migration Weeks 24 - 26 Fruition offers two Content Migration support types: Programmatic and Manual. Fruition will programmatically migrate up to twelve (12) templated pages from the existing CMS to the new WordPress website. Fruition will manually migrate up to sixty (60) content pages to the new website. If necessary, additional time needed for Manual Content Migration can be added via Change Order. MILESTONE 5: QUALITY ASSURANCE & USER ACCEPTANCE TESTING KEY MILESTONE/TASK WHEN DELIVERABLES Internal Quality Assurance Weeks 26 - 28 Fruition will implement internal quality assurance measures to verify that content displays and functions correctly on the new site. User Acceptance Testing (UAT) Weeks 26 - 28 The City will conduct UAT before launching the new website. Fruition will address issues discovered during testing, track content status, and coordinate with stakeholders to validate all changes before launch. CONFIDENTIAL | fruition.net 11 MILESTONE 6: PRE-LAUNCH, LAUNCH & POST-LAUNCH WARRANTY KEY MILESTONE/TASK WHEN DELIVERABLES Search Engine Optimization (SEO)Weeks 26 - 28 Fruition will conduct an SEO inspection before launch to improve search engine performance. Training Weeks 26 - 28 Fruition will offer training on content management best practices. Enhanced client training is available post-launch via the Fruition Service Desk if needed. Handoff Documentation Weeks 26 - 28 Fruition will provide Handoff Documentation to enable the City to manage website content and perform future updates. Pre-launch Planning & Hosting Coordination Weeks 26 - 28 Fruition will coordinate with the City on launch timing and ensure our team has the required access levels to complete the hosting set-up. Site Handoff Week 30 Upon UAT sign-off, Fruition will outline and coordinate a go-live and transition plan that minimizes downtime. Remote support will be provided on the website launch day to ensure a seamless deployment. Launch Week 30 Fruition will launch the website on Fruition’s cloud hosting infrastructure and guide when the content freeze should be in place so that duplicate or missed content entries are kept to a minimum. Post-Launch Warranty Period Weeks 30 - 34 After site launch and User Acceptance Testing approval, Fruition offers a 30-day post- launch Support/Warranty to fix missed or new bugs at no cost. Additional features or changes outside the original scope are billed separately under the Maintenance Agreement or a new SOW. HOSTING & MAINTENANCE PLAN Cloud Hosting + CMS Security & Maintenance Ongoing See details on Pages 12 - 15. Ongoing Maintenance Support with Fruition Service Desk Ongoing See details on Pages 12 - 15. CONFIDENTIAL | fruition.net 12 Cloud Hosting, CMS Security & Maintenance Following the website launch, Fruition will provide ongoing Cloud Hosting + CMS Security and Maintenance. Cloud Hosting provides a reliable, secure, and uninterrupted hosting solution for your website. Fruition partners with Cloudflare, Google Cloud, AWS, and Digital Ocean, to provide multi-cloud solutions that fit your site’s requirements. FRUITION CLOUD HOSTING • 24 X 7 support • 99.99%* (or better) SLAs • Daily/hourly backups • Content Delivery Networks • Supply Chain Security Scans • GitHub repository & workflow • DDoS protection • Traffic surge protection • High availability solutions • CVE Monitoring fruition.net 13 Fruition fully understands your need for a robust web hosting service environment. Our hosting solution offers security and reliability, so your website will remain accessible and perform optimally. We provide storage and bandwidth to accommodate your website’s traffic and data needs and support its growth over time. Additionally, our web hosting services feature tools for performance monitoring and analysis, the ability to handle peak loads, and comprehensive backup and recovery protocols to secure your data. Fruition includes ongoing monthly CMS security and maintenance as part of its website hosting costs. To maintain website performance and security, our team will carry out regular backups and ensure that all website platforms and plugins are updated at least once a month. We’ll ensure your website runs smoothly and operates as it should, assisting with any required reconfigurations and restructuring. Note: Pricing does not include upgrades for major CMS version releases or updates that require custom coding or extended development time (greater than 3 hours) to patch-breaking changes. If the Client has a preferred SMTP provider, they may supply Fruition with the information needed to integrate this service with their Fruition-hosted site. If they do not wish to provide this, Fruition will set up a free AWS (Amazon Web Services) SES account on their behalf. If the email sent exceeds the allowance of the free tier, the client is responsible for purchasing an upgraded account or supplying an alternative for SMTP. Sustained DDOS attacks may require additional Service Fees and/or service cancellation. Individual instances will not be granted SSH/SFTP access, as all code changes will be completed through the Git repository. *Exclusions to 99.99% uptime are as follows: • Planned downtime; • The interruption of service for any reason that is outside the control of Fruition and not included as a part of the defined service offering; • Downtime caused by the direct actions of Client personnel or the failure of Client’s computer systems, network, or telecommunications equipment; • Downtime caused by the actions of any end user or outside actor that is inconsistent with the Client’s authorized use of the system; • Downtime caused by events normally classified as force majeure. Ongoing Website Maintenance Support FRUITION SERVICE DESK Fruition will also provide ongoing maintenance support via access to the Fruition Service Desk. The Fruition Service Desk ensures support for your website maintenance and support needs. With our dedicated professional team working with over 75+ service desk clients, we optimize seamless communication to offer proactive solutions, ensuring your website operates at peak performance. Our focus lies in enhancing user experience, improving productivity, and boosting operational efficiency so your online presence is uninterrupted. Backed by modern technology and expert professionals, our Fruition Service Desk is a trusted partner committed to ensuring your business continuity and measurable success. WHAT’S INCLUDED Service Desk Team - Fruition provides a dedicated Service Desk Manager who will field your requests and match them to the appropriate resource. Private Portal - Your team will get access to a private Service Desk Portal where our teams can manage and track all tickets, their priorities, and estimated hours. Easy Payment Structure - We don’t require annual contracts or monthly commitments. Instead, you pay only for the hours worked on a time and materials basis. Staging & Deployments - We set up a staging environment to test and approve all work. Once approved, we’ll automate code pushes to your site. fruition.net 14 ACCOUNT MANAGEMENT Our approach to managing Service Desk accounts for ongoing maintenance and support is comprehensive and client-focused. A dedicated Service Desk Manager oversees a team of Service Desk agents and developers. They are responsible for maintaining and caring for our partners’ websites, facilitating custom or maintenance work between clients and our development team, and building solid client relationships. We provide a dedicated Service Desk portal for ticket management and visibility. Tickets are prioritized during weekly/monthly meetings, and updates are provided via the portal and email alerts. We can also communicate directly using Slack. In addition to managing resources and communication, the Project Manager/Service Desk Manager provides necessary updates regarding budgets, timelines, and the need for Change Orders or SOWs for new features or bodies of work. Our service Desk accounts are managed using various tools. Jira is used for ticket input and task management, with Tempo for time tracking. Reporting features monitor KPIs to ensure budget control. Documentation is stored in Google Drive and Confluence, and Figma is used for design. PROJECT MANAGEMENT Fruition may provide a dedicated Project Manager on Maintenance Requests that require more than eight (8) hours of effort, who will act as the City’s main point of contact throughout the project life cycle. All questions related to project status will be directed through Fruition’s assigned Project Manager. In addition to managing resources and communication on the project, the Project Manager will provide necessary updates to the City regarding budgets, timeline, and the need for any scope changes. MAINTENANCE REQUEST LEVELS Maintenance Requests are any requests from the City that require Fruition to complete work on the administrative side (WordPress Admin Panel) and/or WordPress code base. This includes, but is not limited to: application software management, changes to graphics, creation of CMS pages, posts, or templates, addition of new content, modifications to categories, plugin installation, navigation changes, troubleshooting of found bugs, etc. City requests for Fruition to perform website maintenance will be billed at Fruition’s blended rate. Requests requiring over eight (8) hours may necessitate a separately scoped SOW sent to the City for approval; however, emergency requests will be addressed immediately without an SOW and billed at the appropriate blended rate. The City can assign one of three priority levels to a Maintenance Request: WHAT’S COVERED WordPress CMS Software Updates Site Design & Theme Development Speed Testing & Improvements Plug-In/Module Configuration Content Management & Formatting updates New Feature Development Website Management & Training Bug Troubleshooting & Fixing Dev-Ops & Hosting Support Quick Response via Zoom & Email fruition.net 15 Support Request Type Response Time Completion Time Conditions Standard Support Request Reply within 1-2 business days with an estimated time of completion. Completed within 5-10 business days (for requests <2 hours or less of Fruition time). Standard response time and completion estimate. High Priority Support Request Reply within 1 business day during business hours: Monday - Friday, 8:00 AM - 6:00 PM MST). Completed within 3-5 business days (for requests <2 hours or less of Fruition time). For requests impacting essential business functions that need a quick resolution to meet the City’s needs. Emergency Support Request Reply within 4 hours during business hours (Mon - Fri 8:00 AM - 6:00 PM MST/MDT Completed within 24 hours (for requests <8 hours or less of Fruition time). Reserved for emergencies that have a major business impact or affect the proper functioning of the City’s website. The City must follow up with a phone call and/or email to the Project Manager to expedite its completion. 6. Subcontracting Services Subcontractors Fruition will use our dedicated full-time employees to perform the responsibilities for the City project in-house. However, to ensure comprehensive coverage and specialized support in specific areas, we have partnered with AccessiBe for ADA Compliance audits. This collaboration will help us maintain high standards of accessibility throughout the project. 7. Disclosures Fruition has no prior or ongoing agreement failures, pending litigations, or investigations. 8. Acknowledgement of Insurance Requirements (Attachment 2) fruition.net 16 ATTACHMENT 2 INSURANCE REQUIREMENTS ACKNOWLEDGEMENT Must be executed by proposer and submitted with the proposal I, ________________________________________ (name) hereby acknowledge and confirm that __________________________________ (name of company) has reviewed the City’s indemnification and minimum insurance requirements as listed in Exhibits E and F of the City’s Agreement for Contract Services (Attachment 1); and declare that insurance certificates and endorsements verifying compliance will be provided if an agreement is awarded. I am _________________________________ of ______________________________, (Title) (Company) ✔✔Commercial General Liability (at least as broad as ISO CG 0001) $1,000,000 (per occurrence); $2,000,000 (general aggregate) Must include the following endorsements: ✔✔ General Liability Additional Insured ✔✔ General Liability Primary and Noncontributory ✔✔Commercial Auto Liability (at least as broad as ISO CA 0001) $1,000,000 (per accident) Personal Auto Declaration Page (if applicable) ✔✔Cyber Liability $1,000,000 (per occurrence) $2,000,000 (general aggregate) ✔✔Worker’s Compensation (per statutory requirements) Must include the following endorsement: ✔✔ Worker’s Compensation Waiver of Subrogation Worker’s Compensation Declaration of Sole Proprietor (if applicable) Page 9 of 11 Jim Collins Fruition Growth LLC dba Fruition Chief Executive Officer Fruition Growth LLC dba Fruition fruition.net 17Page 10 of 11 ATTACHMENT 3 NON-COLLUSION AFFIDAVIT FORM Must be executed by proposer and submitted with the proposal I, ________________________________________ (name) hereby declare as follows: I am _________________________________ of ______________________________, (Title) (Company) the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the agreement of anyone interested in the proposed agreement; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal. I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct. Proposer Signature: __________________________________________________ Proposer Name: __________________________________________________ Proposer Title: __________________________________________________ Company Name: __________________________________________________ Address: __________________________________________________ Jim Collins Chief Executive Officer Fruition Growth LLC dba Fruition Jim Collins Chief Executive Officer Fruition Growth LLC dba Fruition 616 East Speer Blvd, Denver, CO 80203 9. Non-Collusion Affidavit (Attachment 3) fruition.net 18 Page 11 of 11 ATTACHMENT 4 ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA Must be executed by proposer and submitted with the proposal; If no addenda has been issued, mark “N/A” under Addendum No. indicating Not Applicable and sign ADDENDUM NO. SIGNATURE INDICATING RECEIPT N/A - email only 10. Acknowledgement of Addenda (Attachment 4) Appendix 20 fr u i t i o n . n e t MI L E S T O N E 1 : P R O J E C T K I C K - O F F & D I S C O V E R Y KE Y M I L E S T O N E / T A S K WH E N DE L I V E R A B L E S KE Y S T A F F ME M B E R S Pr o j e c t K i c k - O f f On c e t h e c o n t r a c t h a s b e e n e x e c u t e d , Fr u i t i o n w i l l s c h e d u l e a K i c k - O f f M e e t i n g wi t h k e y s t a k e h o l d e r s f r o m e a c h t e a m an d p r e p a r e o u r t e a m s t o b e g i n t h e pr o j e c t . We e k 1 We w i l l b e g i n b y i n t r o d u c i n g t e a m m e m b e r s a n d e s t a b l i s h i n g c l e a r c o m m u n i c a t i o n c h a n n e l s . I n i t i a l d i s c u s s i o n s w i l l i n c l u d e pr e - d i s c o v e r y q u e s t i o n s w i t h k e y c i t y s t a k e h o l d e r s t o b e t t e r u n d e r s t a n d g o a l s , e x p e c t a t i o n s , a n d p r i o r i t i e s . Fo l l o w i n g t h e s e c o n v e r s a t i o n s , w e w i l l r e v i e w a n d v a l i d a t e t h e p r o j e c t r e q u i r e m e n t s . W e ’ l l a l s o a s s e s s e x i s t i n g s i t e c o n t e n t an d d i s c u s s e a r l y p l a n s f o r c o n t e n t m i g r a t i o n . T o m a i n t a i n m o m e n t u m a n d t r a n s p a r e n c y , w e w i l l s c h e d u l e r e g u l a r m e e t i n g s to p r o v i d e u p d a t e s a n d g a t h e r i n p u t f r o m t h e C i t y s t a k e h o l d e r s t h r o u g h o u t t h e p r o j e c t . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) De s i g n S i t e R e v i e w We e k s 1 - 2 Fr u i t i o n ’ s U X / U I t e a m w i l l r e v i e w t h e C i t y ’ s c u r r e n t w e b s i t e t o i d e n t i f y a n d p r i o r i t i z e t h e m o s t i m p a c t f u l i m p r o v e m e n t s f o r th e w e b s i t e , e n s u r i n g t h e r e d e s i g n e f f o r t s a r e f o c u s e d o n a r e a s t h a t w i l l y i e l d t h e g r e a t e s t r e s u l t s . • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) Ke e p , K i l l , C o m b i n e Ex e r c i s e We e k s 1 - 8 Fr u i t i o n w i l l c o n d u c t a “ K e e p , K i l l , C o m b i n e ” e x e r c i s e t o i d e n t i f y t h e c u r r e n t p a g e s o n t h e C i t y ’ s w e b s i t e a n d d o c u m e n t a pl a n f o r h o w t h e y w i l l e i t h e r b e k e p t a n d m i g r a t e d t o t h e n e w s i t e , c o m b i n e d a s a n e w p a g e , o r r e m o v e d e n t i r e l y . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) De t a i l e d P r o j e c t P l a n Sc o p e o f W o r k Th e t a b l e b e l o w r e p r e s e n t s t h e d e t a i l e d S c o p e o f W o r k a n d E s t i m a t e d P r o j e c t T i m e l i n e t h a t i n c o r p o r a t e s t h e p r o j e c t r e q u i r e m e n t s a n d p r o p o s e d t a s k s t o a c h i e v e t h e p r o j e c t ’ s d e f i n e d s c o p e i n t h i s R F P . T h e p r o j e c t ’ s es t i m a t e d t i m e l i n e i s c o n t i n g e n t u p o n t h e C i t y ’ s p r o m p t a p p r o v a l ( w i t h i n 2 b u s i n e s s d a y s ) o f a l l d e l i v e r a b l e s a n d r e q u e s t s f o r i n f o r m a t i o n f r o m F r u i t i o n . T h i s w i l l e n s u r e t h a t F r u i t i o n c a n m a i n t a i n t h e p r o j e c t s c h e d u l e wi t h o u t d e l a y s . 21 fr u i t i o n . n e t In f o r m a t i o n Ar c h i t e c t u r e , S i t e m a p We e k s 1 - 8 Fr u i t i o n w i l l d e v e l o p a n d f i n a l i z e a n I n f o r m a t i o n A r c h i t e c t u r e ( S i t e m a p ) b a s e d o n c o n v e r s a t i o n s w i t h t h e C i t y ’ s t e a m d u r i n g Di s c o v e r y a n d o u r f i n d i n g s d u r i n g t h e K e e p , K i l l , C o m b i n e e x e r c i s e . Fr u i t i o n w i l l r e q u i r e s i g n - o f f o n t h e o v e r a l l I n f o r m a t i o n A r c h i t e c t u r e / S i t e m a p b e f o r e s t a r t i n g D e s i g n a n d D e v e l o p m e n t . Ch a n g e s t o t h e S i t e m a p a f t e r D e s i g n a n d D e v e l o p m e n t b e g i n w i l l r e s u l t i n a d d i t i o n a l c o s t a n d t i m e l i n e a d j u s t m e n t s . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) Co n t e n t M i g r a t i o n Pl a n n i n g We e k s 1 - 4 Fr u i t i o n w i l l d e v e l o p a c o m p r e h e n s i v e C o n t e n t M i g r a t i o n P l a n a l o n g s i d e t h e S i t e m a p a n d K e e p , K i l l , C o m b i n e e x e r c i s e s . O u r te a m w i l l e v a l u a t e t h e C i t y ’ s e x i s t i n g d a t a s t r u c t u r e s t o i d e n t i f y t h e m o s t e f f i c i e n t w a y t o m i g r a t e a n d o r g a n i z e c o n t e n t w i t h i n th e n e w C M S . T h i s a p p r o a c h b a l a n c e s t e c h n i c a l a c c u r a c y w i t h l o n g - t e r m s c a l a b i l i t y . MI L E S T O N E 2 : W I R E F R A M E S & V I S U A L D E S I G N KE Y M I L E S T O N E / T A S K WH E N DE L I V E R A B L E S KE Y S T A F F ME M B E R S Wi r e f r a m e s We e k s 6 - 1 2 Ba s e d o n d a t a a n d f e e d b a c k g a t h e r e d f r o m t h e C i t y ’ s s t a k e h o l d e r s d u r i n g D i s c o v e r y , F r u i t i o n w i l l c r e a t e t w o ( 2 ) H o m e p a g e Co n c e p t s t h a t e x p l o r e t h e d i r e c t i o n f o r t h e l o o k a n d f e e l o f t h e n e w w e b s i t e d e s i g n . Th e a p p r o v e d H o m e p a g e C o n c e p t w i l l b e u s e d t o c r e a t e t h e o v e r a l l D e s i g n S y s t e m a n d g u i d e t h e s t y l e a n d d i r e c t i o n f o r t h e re s t o f t h e M o c k u p s . Th e H o m e p a g e C o n c e p t b u d g e t i n c l u d e s n o m o r e t h a n t w o ( 2 ) r o u n d s o f r e v i s i o n s a n d w i l l r e q u i r e f i n a l a p p r o v a l / s i g n - o f f fr o m t h e C i t y b e f o r e p r o c e e d i n g t o M o c k u p s . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) Ho m e p a g e C o n c e p t We e k s 1 1 - 1 8 Ba s e d o n d a t a g a t h e r e d a n d f e e d b a c k f r o m T h e C i t y d u r i n g D i s c o v e r y , F r u i t i o n w i l l c r e a t e o n e ( 1 ) H o m e p a g e C o n c e p t t h a t ex p l o r e s t h e d i r e c t i o n f o r t h e l o o k a n d f e e l o f t h e n e w w e b s i t e d e s i g n . Th e a p p r o v e d H o m e p a g e C o n c e p t w i l l b e u s e d t o c r e a t e t h e o v e r a l l D e s i g n S y s t e m a n d g u i d e t h e s t y l e a n d d i r e c t i o n f o r t h e re s t o f t h e M o c k u p s . Th e H o m e p a g e C o n c e p t b u d g e t i n c l u d e s n o m o r e t h a n t w o ( 2 ) r o u n d s o f r e v i s i o n s a n d w i l l r e q u i r e f i n a l T h e C i t y a p p r o v a l / si g n - o f f p r i o r t o m o v i n g o n t o M o c k u p s Mo c k u p s & D e s i g n Sy s t e m We e k s 1 1 - 1 8 Up o n a p p r o v a l o f t h e H o m e p a g e C o n c e p t , F r u i t i o n w i l l a p p l y v i s u a l s t y l e s t o t h e t e m p l a t e s a n d c o m p o n e n t s . T h e C i t y w i l l be a b l e t o u p d a t e c o l o r s , f o n t s , o u t l i n e s / s t r o k e s , i c o n o g r a p h y , a n d i m a g e r y . S t r u c t u r a l c h a n g e s t o t h e s e p r e - e x i s t i n g d e s i g n co m p o n e n t s a r e n o t i n c l u d e d i n t h i s S c o p e o f W o r k ( e . g . , a d d i n g f i e l d s , r e o r g a n i z i n g f i e l d s , c h a n g e s t o w i d t h s , o r o t h e r ch a n g e s t h a t r e q u i r e c u s t o m c o d i n g ) . T h e c u r r e n t b u d g e t e s t i m a t e s d e l i v e r i n g M o c k u p s a n d c o m p o n e n t d e s i g n f o r u p t o si x t y ( 6 0 ) c o n t e n t p a g e s . Th e M o c k u p s b u d g e t i n c l u d e s n o m o r e t h a n o n e ( 1 ) r o u n d o f r e v i s i o n s f o r e a c h M o c k u p a n d w i l l r e q u i r e f i n a l a p p r o v a l / si g n - o f f f r o m t h e C i t y b e f o r e m o v i n g o n t o D e v e l o p m e n t . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) 22 fr u i t i o n . n e t MI L E S T O N E 3 : D E V E L O P M E N T & A C C E S S I B I L I T Y ( A D A ) KE Y M I L E S T O N E / T A S K WH E N DE L I V E R A B L E S KE Y S T A F F ME M B E R S In i t i a l S e t u p We e k 1 6 Fr u i t i o n w i l l c o m p l e t e t h e i n i t i a l s e t u p o f a s t a g i n g e n v i r o n m e n t w i t h i n i t s c l o u d h o s t i n g i n f r a s t r u c t u r e . T h i s e n v i r o n m e n t w i l l be u s e d t o c o m p l e t e a l l d e v e l o p m e n t t a s k s , a n d o n c e t h e s i t e i s r e a d y f o r r e v i e w a n d a p p r o v a l , a u n i q u e U R L w i l l b e p r o v i d e d to t h e C i t y . T h e s t a g i n g e n v i r o n m e n t w i l l b e b a c k e d u p d a i l y t o m i t i g a t e d a t a l o s s i n a d i s a s t e r . • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) We b s i t e D e v e l o p m e n t We e k s 1 6 - 2 4 Fr u i t i o n w i l l b u i l d t h e w e b s i t e u s i n g W o r d P r e s s , a n i n t u i t i v e a n d d y n a m i c C M S t h a t p r o v i d e s e a s y d r a g - a n d - d r o p v i s u a l ma n a g e m e n t f o r n o n - t e c h n i c a l u s e r s a n d s c a l a b i l i t y f o r f u t u r e n e e d s . Du r i n g t h e d e v e l o p m e n t p r o c e s s , F r u i t i o n w i l l t r a n s l a t e t h e a p p r o v e d M o c k u p s i n t o a f u n c t i o n a l w e b s i t e t h e m e . O u r de v e l o p m e n t a p p r o a c h w i l l m i n i m i z e p l u g i n u s e f o r b e t t e r s i t e p e r f o r m a n c e a n d s e c u r i t y . • De v e l o p e r s ( F r u i t i o n ) In t e g r a t i o n s We e k s 1 6 - 2 4 Fr u i t i o n w i l l s e t u p a n d c o n f i g u r e W o r d P r e s s p l u g i n s t h a t e n a b l e i n t e g r a t i o n s w i t h e x t e r n a l p l a t f o r m s a n d f e a t u r e p r o v i d e r s . Ba s e d o n o u r c u r r e n t a s s u m p t i o n s , t h e b u d g e t i n c l u d e s u p t o t h i r t y - t h r e e ( 3 3 ) h o u r s t o c o m p l e t e t h e i m p l e m e n t a t i o n o f a l l ou t l i n e d f e a t u r e s . Fr u i t i o n h a s p u r c h a s e d u n l i m i t e d l i c e n s i n g f o r r e g u l a r l y u s e d p l u g i n s . U n l e s s o t h e r w i s e s t a t e d , t h e c o s t f o r i n c o r p o r a t i n g p a i d pl u g i n s a n d t h e f i r s t y e a r o f l i c e n s i n g f e e s i s i n c l u d e d i n t h e S O W . T h e C i t y w i l l t h e n b e r e s p o n s i b l e f o r t h e c o s t o f a n n u a l l y re n e w i n g l i c e n s e s a f t e r t h e f i r s t y e a r . B a s e d o n p r e v i o u s p r o j e c t s o f t h i s s i z e , w e a n t i c i p a t e t h i s t o b e l e s s t h a n $ 1 , 0 0 0 an n u a l l y . In t e g r a t e d w e b s i t e f e a t u r e s a n d f u n c t i o n a l i t y i n c l u d e : • Gr a v i t y F o r m s : F r u i t i o n w i l l i n s t a l l t h e G r a v i t y F o r m s W o r d P r e s s p l u g i n t o f a c i l i t a t e t h e c r e a t i o n o f c u s t o m f o r m s . Th i s i n c l u d e s t h e i n s t a l l a t i o n o f t h e G r a v i t y F o r m s p l u g i n a n d t h e a u t o m a t i c m i g r a t i o n o f f o r m s f r o m c o n t e n t pa g e s . • Ta b l e P r e s s P l u g i n : Fr u i t i o n w i l l i n s t a l l t h e T a b l e P r e s s W o r d P r e s s p l u g i n o n t h e n e w w e b s i t e t o f a c i l i t a t e t h e e a s y cr e a t i o n a n d m a n a g e m e n t o f t a b l e s o n t h e f r o n t e n d . Th i s i n c l u d e s i n s t a l l i n g t h e T a b l e P r e s s p l u g i n a n d a u t o m a t i c a l l y m i g r a t i n g t a b l e s f r o m c o n t e n t p a g e s ; i t d o e s n o t in c l u d e m a n u a l l y c r e a t i n g t a b l e s . • Ev e n t s C a l e n d a r P r o P l u g i n : F r u i t i o n w i l l i n s t a l l t h e E v e n t s C a l e n d a r P r o W o r d P r e s s p l u g i n t o f a c i l i t a t e t h e c r e a t i o n an d m a n a g e m e n t o f w e e k l y , m o n t h l y , a n d c u s t o m r e c u r r i n g e v e n t s . • El f s i g h t P l u g i n : Fr u i t i o n w i l l i n s t a l l t h e E l f s i t e W o r d P r e s s p l u g i n t o p r o v i d e i n t e r a c t i v e e l e m e n t s s u c h a s s o c i a l m e d i a fe e d s . Ac c e s s i b i l i t y T e s t i n g & S E O • Au t o m a t e d A D A S c a n s • SE O I n s p e c t i o n a n d I m p l e m e n t a t i o n We e k s 1 6 - 2 4 En h a n c e d M a n u a l A u d i t & R e m e d i a t i o n s Fr u i t i o n w i l l c o m p l e t e a M a n u a l A u d i t & R e m e d i a t i o n s a s p a r t o f t h i s S c o p e o f W o r k . Pl e a s e s e e t h e f u l l d e s c r i p t i o n f o r E n h a n c e d M a n u a l A u d i t & R e m e d i a t i o n s s t a r t i n g o n p a g e 2 6 . • De v e l o p e r s ( F r u i t i o n ) • Pa t r i c k S c o t t , L e a d D i g i t a l (S E O ) S t r a t e g i s t 23 fr u i t i o n . n e t MI L E S T O N E 4 : C O N T E N T M I G R A T I O N KE Y M I L E S T O N E / T A S K WH E N DE L I V E R A B L E S KE Y S T A F F ME M B E R S Co n t e n t M i g r a t i o n We e k s 2 4 - 2 6 Fr u i t i o n o f f e r s t w o C o n t e n t M i g r a t i o n s u p p o r t t y p e s : Pr o g r a m m a t i c ( A u t o m a t i c ) a n d M a n u a l . Pr o g r a m m a t i c ( A u t o m a t i c ) C o n t e n t M i g r a t i o n i n v o l v e s e x p o r t i n g s t r u c t u r e d d a t a c o n t e n t ( e . g . , b l o g p o s t s , e v e n t s ) f r o m t h e ex i s t i n g C M S , p r e p a r i n g i t f o r t h e n e w W o r d P r e s s s i t e , a n d i m p o r t i n g t h e c o n t e n t i n t o t h e n e w d e s i g n a n d d a t a s t r u c t u r e . Ma n u a l M i g r a t i o n f o c u s e s o n g e n e r a l c o n t e n t p a g e s ( e . g . , H o m e p a g e , C o n t a c t ) , a n d i n v o l v e s m a n u a l l y a d d i n g c o n t e n t v i a t h e ba c k e n d W o r d P r e s s p a g e - b u i l d i n g f u n c t i o n s . F r u i t i o n w i l l m a n u a l l y m i g r a t e a s m u c h c o n t e n t a s p o s s i b l e w i t h i n t h e a l l o c a t e d bu d g e t , b u t m a y r e l y o n t h e C i t y t e a m t o m o v e a n y a d d i t i o n a l c o n t e n t o n c e t h a t b u d g e t h a s b e e n e x h a u s t e d . • Fr u i t i o n w i l l r e q u i r e f u l l a c c e s s t o t h e C i t y ’ s c u r r e n t p r o d u c t i o n e n v i r o n m e n t t o p e r f o r m d i s c o v e r y a n d c o n d u c t t h e co n t e n t m i g r a t i o n ( i . e . , a c c e s s t o t h e w e b s e r v e r , D B , c a c h i n g s e r v e r , e t c . ) . Th e P r o g r a m m a t i c C o n t e n t M i g r a t i o n b u d g e t i n c l u d e s s u p p o r t f o r u p t o t w e l v e ( 1 2 ) t e m p l a t e d p a g e s . T h e M a n u a l Co n t e n t M i g r a t i o n b u d g e t i n c l u d e s s u p p o r t f o r m a n u a l p a g e b u i l d i n g f o r u p t o s i x t y ( 6 0 ) c o n t e n t p a g e s . I f n e c e s s a r y , ad d i t i o n a l t i m e n e e d e d f o r M a n u a l C o n t e n t M i g r a t i o n c a n b e a d d e d v i a C h a n g e O r d e r . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • De v e l o p e r s ( F r u i t i o n ) MI L E S T O N E 5 : Q U A L I T Y A S S U R A N C E & U S E R A C C E P T A N C E T E S T I N G KE Y M I L E S T O N E / T A S K WH E N DE L I V E R A B L E S KE Y S T A F F ME M B E R S In t e r n a l Q u a l i t y As s u r a n c e We e k s 2 6 - 2 8 Du r i n g t h e p r o j e c t , F r u i t i o n w i l l i m p l e m e n t I n t e r n a l Q u a l i t y A s s u r a n c e m e a s u r e s a n d e m a i l t h e C i t y t o s e e k s i g n - o f f a s p h a s e s an d m i l e s t o n e s a r e c o m p l e t e d . F r u i t i o n w i l l t h e n i m p l e m e n t f i n a l I n t e r n a l Q u a l i t y A s s u r a n c e b a s e d o n t h e d e l i v e r a b l e s ou t l i n e d i n t h i s S O W a n d a n y C h a n g e O r d e r s . O n c e c o m p l e t e d , F r u i t i o n w i l l r e l e a s e t h e c o d e f o r t h e f i n a l C l i e n t U s e r Ac c e p t a n c e T e s t i n g ( U A T ) . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) 24 fr u i t i o n . n e t Us e r A c c e p t a n c e Te s t i n g ( U A T ) We e k s 2 6 - 2 8 Cl i e n t U A T w i l l b e b a s e d o n t h e d e l i v e r a b l e s o u t l i n e d i n t h i s S O W a n d a n y C h a n g e O r d e r s . F i n a l U A T C l i e n t s i g n - o f f v i a em a i l i s r e q u i r e d , a n d p a y m e n t i n f u l l o f S e r v i c e F e e s u n d e r t h i s S O W a n d a n y C h a n g e O r d e r s t o t h i s S O W , b e f o r e t h e s i t e i s re l e a s e d t o p r o d u c t i o n . It e m s t o n o t e : • On c e t h e s i t e h a s b e e n r e l e a s e d f o r U A T , t h e d e v e l o p m e n t s i t e w i l l g o i n t o a c o d e f r e e z e . • UA T s h o u l d b e d o n e i n a n i d e n t i c a l e n v i r o n m e n t t o t h e s e r v e r r u n n i n g t h e s i t e ’ s p r o d u c t i o n v e r s i o n . • If t h e s i t e p a s s e s U A T , t h e c o d e f r e e z e w i l l c o n t i n u e o n t h e d e v e l o p m e n t v e r s i o n o f t h e s i t e u n t i l i t h a s o f f i c i a l l y la u n c h e d . • If t h e s i t e d o e s n o t p a s s U A T , w e w i l l u n f r e e z e t h e c o d e a n d i m p l e m e n t f i x e s , a n d o n c e c o m p l e t e d , t h e s i t e w i l l g o b a c k th r o u g h t h e U A T p r o c e s s . U A T i s g e n e r a l l y l i m i t e d t o t w o ( 2 ) r o u n d s . • On c e U A T h a s b e e n c o m p l e t e d , a n d t h e s i t e h a s b e e n p u s h e d t o p r o d u c t i o n , F r u i t i o n w i l l l a u n c h t h e w e b s i t e w i t h i n 3 - 5 da y s o f p a y m e n t i n f u l l o f t h i s S O W a n d a n y C h a n g e O r d e r s t o t h i s S O W . • Fr u i t i o n w i l l c o n t i n u e m a i n t e n a n c e w o r k o n t h e d e v e l o p m e n t s i t e p e r t h e t e r m s a n d c o n d i t i o n s o u t l i n e d i n a s e p a r a t e si g n e d m a i n t e n a n c e S O W . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) MI L E S T O N E 6 : P R E - L A U N C H , L A U N C H & P O S T - L A U N C H W A R R A N T Y KE Y M I L E S T O N E / T A S K WH E N DE L I V E R A B L E S KE Y S T A F F ME M B E R S Se a r c h E n g i n e Op t i m i z a t i o n ( S E O ) SE O I n s p e c t i o n a n d I m p l e m e n t a t i o n We e k s 2 6 - 2 8 SE O I n s p e c t i o n a n d I m p l e m e n t a t i o n Fr u i t i o n w i l l c o m p l e t e a n S E O I n s p e c t i o n o n t h e s i t e t o a d d r e s s t h e f o l l o w i n g S E O c o n s i d e r a t i o n s : • In f o r m a t i v e P a g e a n d F i l e N a m e s : ￮ Fr u i t i o n w i l l i m p l e m e n t a n S E O - f r i e n d l y U R L s t r u c t u r e f o r p a g e s a n d i n d i v i d u a l p i e c e s o f c o n t e n t o n t h e w e b s i t e ￮ Th i s d o e s n o t i n c l u d e r e n a m i n g b u l k u p l o a d e d / m i g r a t e d i m a g e / d o c u m e n t f i l e n a m e s • He a d e r T a g s a r e U s e d C o r r e c t l y : ￮ Ru n a s i t e c r a w l t o e n s u r e t h a t e a c h p a g e t e m p l a t e p r o p e r l y r e n d e r s a p p r o p r i a t e c o n t e n t i n t o a p p r o p r i a t e H T M L he a d i n g t a g s ( e . g . , H 1 , H 2 , H 3 , e t c … ) ￮ Th i s S c o p e o f W o r k d o e s n o t i n c l u d e f i x i n g c o n t e n t t h a t w a s m i g r a t e d v i a a n a u t o m a t i o n s c r i p t , w h e r e p r e - e x i s t i n g HT M L c a u s e s i m p r o p e r t a g u s a g e • De s c r i p t i v e I m a g e A l t T e x t : ￮ Be f o r e l a u n c h , e n s u r e a l l i m a g e s t h a t h a v e b e e n u p l o a d e d t h r o u g h t h e W o r d P r e s s A d m i n c o n t a i n a l t t e x t ￮ Fi x i n g i m a g e s a d d e d b y t h e C i t y o r a d d e d v i a a n i m p o r t s c r i p t i s n o t i n c l u d e d i n t h i s S c o p e o f W o r k • Se t u p a n d i n s t a l l X M L s i t e m a p & s u b m i t t o G o o g l e W e b m a s t e r T o o l s • Mi g r a t e t h e e x i s t i n g G A 4 t r a c k i n g c o d e t o t h e n e w s i t e • Fr u i t i o n w i l l m i g r a t e t h e C i t y ’ s c u r r e n t G T M ( G o o g l e T a g M a n a g e r ) s c r i p t t o t h e n e w s i t e . T h e r e d e s i g n s h o u l d c a u s e mi n i m a l d i s r u p t i o n t o a n a l y t i c s , b u t t h e r e m a y b e s o m e d o w n t i m e d u r i n g t h e w e b s i t e ’ s l a u n c h . • 30 1 R e d i r e c t s - M a p p i n g a n d I m p l e m e n t a t i o n • Se t u p o f G o o g l e L o o k e r S t u d i o a n d G o o g l e A n a l y t i c s 4 • Pa t r i c k S c o t t , L e a d D i g i t a l (S E O ) S t r a t e g i s t 25 fr u i t i o n . n e t Tr a i n i n g We e k s 2 6 - 2 8 Fr u i t i o n w i l l p r o v i d e t r a i n i n g o n b e s t p r a c t i c e s f o r c o n t e n t c h a n g e s i n t h e u p d a t e d e n v i r o n m e n t a n d i n s t r u c t i o n s o n h o w t o ad d / e d i t c o n t e n t a n d / o r a d d a d d i t i o n a l p a g e s o n t h e C i t y ’ s w e b s i t e m o v i n g f o r w a r d . T h e b u d g e t i n c l u d e s o n e ( 1 ) 6 0 - m i n u t e vi r t u a l m e e t i n g . En h a n c e d c l i e n t t r a i n i n g , i n c l u d i n g v i r t u a l m e e t i n g s a n d i n s t r u c t i o n a l v i d e o s , i s a v a i l a b l e p o s t - l a u n c h v i a t h e F r u i t i o n S e r v i c e De s k i f n e e d e d . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) Ha n d o f f Do c u m e n t a t i o n We e k s 2 6 - 2 8 Fr u i t i o n w i l l p r o v i d e h a n d o f f d o c u m e n t a t i o n c o v e r i n g s i t e s p e e d , A D A t e s t i n g , c r o s s - b r o w s e r / d e v i c e t e s t i n g , a n d a b r i e f te c h n i c a l s u m m a r y o f i n t e g r a t i o n p l u g i n s a n d k e y b l o c k f u n c t i o n a l i t y . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Pr o j e c t L e a d ( t h e C i t y ) • Re p r e s e n t a t i v e s ( t h e C i t y ) Pr e - l a u n c h P l a n n i n g & Ho s t i n g C o o r d i n a t i o n We e k s 2 6 - 2 8 Fr u i t i o n w i l l l a u n c h t h e w e b s i t e o n i t s c l o u d h o s t i n g i n f r a s t r u c t u r e . I t w i l l a l s o p r o v i d e g u i d a n c e o n w h e n / w h e r e c o n t e n t sh o u l d b e u p d a t e d a c r o s s d e v e l o p m e n t e n v i r o n m e n t s t o m i n i m i z e d u p l i c a t e c o n t e n t e n t r y . • Fr u i t i o n w i l l u s e t h e p r e - p r o d u c t i o n e n v i r o n m e n t w i t h i n t h e F r u i t i o n i n f r a s t r u c t u r e u s e d d u r i n g d e v e l o p m e n t a n d w i l l mo v e t h i s t o a p r o d u c t i o n - r e a d y i n s t a n c e a t l a u n c h . • Fr u i t i o n w i l l p r o v i d e a n d m a i n t a i n a s t a g i n g ( t e s t i n g ) e n v i r o n m e n t p o s t - l a u n c h . Si t e H a n d o f f / L a u n c h We e k 3 0 Up o n U A T s i g n - o f f , F r u i t i o n w i l l o u t l i n e a n d c o o r d i n a t e a g o - l i v e a n d t r a n s i t i o n p l a n t h a t m i n i m i z e s d o w n t i m e . R e m o t e su p p o r t w i l l b e p r o v i d e d o n t h e w e b s i t e l a u n c h d a y t o a l l o w a s e a m l e s s d e p l o y m e n t . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • Sa l l i e W r i g h t S e r e n e , L e a d UI / U X S t r a t e g i s t ( F r u i t i o n ) • Jo e S t a n t o n , D i r e c t o r of W e b D e v e l o p m e n t (F r u i t i o n ) • De v O p s M a n a g e r (F r u i t i o n ) • Pr o j e c t L e a d ( T h e C i t y ) • Re p r e s e n t a t i v e s ( T h e C i t y ) • IT S u p p o r t ( T h e C i t y ) La u n c h We e k 3 0 Fr u i t i o n w i l l l a u n c h t h e w e b s i t e o n F r u i t i o n ’ s c l o u d h o s t i n g i n f r a s t r u c t u r e . F r u i t i o n w i l l p r o v i d e g u i d a n c e f o r w h e n t h e co n t e n t f r e e z e s h o u l d b e i n p l a c e s o t h a t d u p l i c a t e o r m i s s e d c o n t e n t e n t r y c a n b e k e p t t o a m i n i m u m . Po s t - L a u n c h Wa r r a n t y P e r i o d We e k s 3 0 - 3 4 On c e t h e C i t y s i g n s o f f o n U s e r A c c e p t a n c e T e s t i n g a n d t h e s i t e h a s l a u n c h e d , F r u i t i o n w i l l p r o v i d e a l i m i t e d 3 0 - d a y W a r r a n t y pe r i o d t o f i x a n y m i s s e d o r n e w b u g s . F o l l o w i n g t h e e x p i r a t i o n o f t h e 3 0 - d a y W a r r a n t y s u p p o r t p e r i o d , a n y f i x e s o r c h a n g e s wi l l b e b i l l e d t o t h e C i t y u n d e r a s e p a r a t e S e r v i c e D e s k c o n t r a c t . Th i s W a r r a n t y p e r i o d d o e s n o t c o v e r t h e c r e a t i o n o f a d d i t i o n a l f e a t u r e s , c h a n g e s t o f e a t u r e s t h a t t h e C i t y h a s a l r e a d y ap p r o v e d i n t h e D e s i g n o r D e v e l o p m e n t p h a s e s , o r a n y t h i n g e l s e n o t o u t l i n e d i n t h i s S c o p e o f W o r k . • Da n a C u n n i n g h a m - L e a d Di g i t a l P r o j e c t M a n a g e r (F r u i t i o n ) • De s i g n e r s ( F r u i t i o n ) • De v e l o p e r s ( F r u i t i o n ) • Ap p r o v e d C o n t a c t s ( T h e Ci t y ) Accessibility (ADA) Compliance Services Fruition is deeply committed to creating accessible websites. We help organizations launch websites that meet accessibility guidelines and prioritize inclusivity. For this project, we’ll use our “Enhanced ADA” approach, which includes publishing a VPAT or Accessibility Statement upon launch. Enhanced ADA: Manual Audit & Remediation The Manual Audit & Remediation approach includes a full assessment of your website and the components that deliver information to website users, including navigation, interactive elements, static elements, and website code. Next, we’ll utilize ADA scans and live user testing to manually audit your website. This approach will address approximately 75% of accessibility issues in the WCAG 2.2 AA guidelines that cannot be identified by automated scans alone. Once the Manual Audit is complete, accessibility issues will be identified, prioritized, and shared with you, along with a remediation plan to address them. Once all found issues are remediated, you will receive either an Accessibility Statement or VPAT, which will document the compliance efforts you have taken to address accessibility on your website. This approach remediates accessibility issues at the code level of your website, meaning the remediation efforts are permanent. It also provides the best experience for your users, as there are no overlays or widgets that users interact with to have an accessible experience on your website. Manual Audit: A Manual Audit of relevant templates conducted by an accredited accessibility expert to identify accessibility gaps and provide suggested remediations. Includes select usability journey testing with an accessibility focus to portray the specific user experiences of a person with disabilities navigating through your website using the following Operating Systems and Assistive Technology: • Windows / Screen Reader: JAWS • Windows / Screen Reader: NVDA • MacOS / Screen Reader: VoiceOver *Usability journey testing is unavailable for Mobile and App Testing, or Color Blindness, Photosensitive Epilepsy, and Cognitive Disabilities, as these disabilities vary significantly in severity and have a broad spectrum. Remediation Hours: Following completion of a Manual Audit, Fruition will perform development work to remediate found issues and then re-test the website for compliance with WCAG 2.2 AA guidelines. Accessibility Statement/VPAT: A VPAT is a compliance tool that helps your company show where your website stands from a web accessibility viewpoint. It is generally delivered with an Accessibility Statement that lives on your website. Important: Fruition does not provide legal advice, and no services provided by Fruition shall be considered legal advice. You should seek advice from qualified legal counsel for legal conclusions or advice. fruition.net 26 Standard Project Assumptions Expenses No travel expenses are included in the Scope of Work for this project. Any expenses for required travel will be invoiced separately. Project Timeline Client initiated delays that impact the timeline may result in additional costs to offset the added labor expenses incurred by Fruition. Change Orders The Change Order Procedure provides a mechanism for maintaining control of scope, documenting requested changes, and/or communicating agreed upon changes to timeline and budget. A Change Order shall be issued for any material change to the Services or Deliverables outlined in this SOW. Fruition or Client can initiate a Change Order, which must be in writing and signed by both Parties. Integrations Any integrations are assumed to be an iFrame or embed code, unless specifically called out as more complex in the SOW. Any complex, API driven integrations that are in scope are assumed to be based on mature, documented REST APIs that are available at project start, and Fruition can implement them without extensive testing or rework. Content Migration If the Scope of Work includes content migration, the estimated budget assumes that existing content is structured and can be moved to the new CMS via a scripted process. Migrated content will maintain the same structure in the new site. Fruition will map content fields to Drupal content type or WordPress Post Types fields but refactoring any content is not in scope. Client is responsible for any editing or HTML clean up that is needed due to the state of the content in the source CMS. All migrated content will be “authored” by a single user in the new site. Only the currently published version of content will be migrated. Design Design work is estimated based on the number of different templates and the number of content components built for the website. Those numbers are referenced in the Scope of Work. Wireframes with up to two (2) rounds of revision will be produced for key pages as detailed in the Scope of Work. Full Mockups will also receive up to one (1) round of revisions. Depending on the design requirements, full Mockups may not be produced for every Wireframe. Design Assets Client will provide all design assets to be used, such as: requested premium/paid fonts, product images, product illustrations, brand logos, and any additional assets they would like our team to use. Fruition will need to be in full receipt of all brand-related design assets before the development phase begins. Fruition may utilize Adobe Stock photos, Adobe web fonts, or other open source fonts at no charge to the Client. fruition.net 27 Privacy Policy & Terms of Service A privacy policy and terms of service are important considerations for any website. Because privacy policies and terms of services have compliance and legal implications, and because Fruition cannot provide legal advice, Client will be responsible for providing the content/language to be included in any Privacy Policy or Terms of Service prior to site launch. If content/language is not provided, the site will launch with no Privacy Policy or Terms of Service in place. If a Privacy Policy and/or Terms of Service exist on the current site, they will be moved as-is. User Acceptance Testing User Acceptance Period is limited to 14 days, plus a reasonable time for Fruition to make requested changes, unless otherwise stated in the Scope of Work. Client Project Owner Client will provide a consistent, single point of contact to make project decisions or sign off on project milestones. Browser & Device Support The newly built website will be tested across multiple screen sizes (mobile, tablet, desktop) on the most recent versions of Chrome, Firefox, Safari, & Edge that are in release at the time that Internal Quality Assurance begins. This testing will be completed using an automated testing tool (e.g. Cross Browser Testing, BrowserStack, Lamda). Single Sign-On Configuration of SSO is not in scope unless specified in the proposal. Project Team Unless stated otherwise in the SOW, all Fruition team members, regardless of location, are eligible to contribute to this project. Content Creation Client will be responsible for the copy writing of any new content that may need to be added to the website, or revision of any existing content. Otherwise, Client can engage with Fruition for copywriting via a change order or digital marketing retainer. Content must be completed and ready before final page building can be completed. Sign-Offs and Response Time Estimated timeline assumes that Client will provide timely (2 business days) turn around and approval on all necessary approvals, including all aspects of the project that require Sign-Off, as well as responses to requests for information from Fruition which prevent further work from going forward without a response. Additional Features Features or requirements not explicitly outlined within this Scope of Work are not included as a part of this Scope of Work. fruition.net 28