Granicus, LLCCommercial – In Confidence
Empowering Modern
Digital Government
Transform your website, forms, and
digital customer experience,
without any custom code.
Vanessa Melgarejo
Account Executive
971.344.2888
Vanessa.Melgarejo@granicus.com
Granicus
1999 Broadway, Suite 3600
Denver, CO 80202
www.granicus.com
Date: April 25, 2025
La Quinta, CA
Website Design and Maintenance Services
The City of LaQuinta, CA
Website Design and Maintenance Services
Table of Contents
granicus.com | info@granicus.com 2
Table of Contents
Table of Contents ..................................................................................................................... 2
1. Cover Letter .......................................................................................................................... 3
3. Complete Pricing List ........................................................................................................... 4
Solution Descriptions ............................................................................................................. 4
Future Year Pricing ................................................................................................................ 5
4. List of Complementary Services ........................................................................................ 6
Digital Forms and Workflow .................................................................................................. 6
OpenForms Key Features and Functionality ......................................................................10
5. Staffing and Project Organization..................................................................................... 11
Key Personnel .......................................................................................................................11
6. Subcontracting Services ................................................................................................... 13
7. Disclosures .......................................................................................................................... 13
8. Acknowledgment of Insurance Requirements ................................................................ 14
9. Non-Collusion Affidavit ..................................................................................................... 16
10. Acknowledgment of Addenda. ..................................................................................... 18
The City of LaQuinta, CA
Website Design and Maintenance Services
1. Cover Letter
granicus.com | info@granicus.com 3
1. Cover Letter
Dear Selection Committee Members,
Thank you for the opportunity to submit a proposal. Based on our conversations, it
sounds like you’re happy with the web hosting services we currently provide you with
and the website design we’ve built, and you wish to continue without changes.
You’ll find the renewal quote attached as well as some details about our optional
offerings for improvements should you wish to enhance your online services or improve
the way you connect with your residents in the future. All information and pricing
included is valid for 90 days from the submission date. Any individual who performs work
for the City on behalf of Granicus is free of any conflict of interest.
We see tremendous potential for your long-term digital presence and welcome the
opportunity to continue to help you achieve it over the course of our partnership.
Firms Background, Qualifications, and Experience
(a) Granicus has been in business since our founding in 1999.
(b) Our FEIN is 41-1941088
(c) We will provide the resume for the Project Manager if awarded the RFP (as we
cannot dedicate resources to a project before an agreement is in place)
(d) Granicus is privately-owned and is classified as an LLC-P (Partnership). We were
incorporated in the state of Minnesota.
(e) The firm is not a subsidiary.
Respectfully submitted,
Vanessa Melgarejo
Account Executive
971.344.2888
Vanessa.Melgarejo@granicus.com
The City of LaQuinta, CA
Website Design and Maintenance Services
3. Complete Pricing List
granicus.com | info@granicus.com 4
3. Complete Pricing List
Solution Descriptions
Solution Description
Government Experience
Cloud (SERVE) Purpose built software-as-a-service (SaaS) solution that
helps government transform the resident experience to
better connect, engage and serve constituents by
increasing workflow efficiencies and maximizing existing
technology investments such as integrations into
traditional back office enterprise solutions. The SERVE
edition is an outcome focused solution that reduces cost
by prioritizing moving expensive interactions with
government – calls, in-person visits, and downloadable
PDFs to easy-to-use self-service interactions backed by
data.
OpenForms Teams
License A digital forms builder specifically designed for
Government. Government services can be
complicated, but the experience for the residents
accessing them shouldn't have to be. It comes with
capabilities that will help convert complex, multi-
page forms and processes into simple, step-by-step
online forms that adjust based on customer
responses.
The Teams License enables powerful form building for
up to 5 users and 50 published forms.
Key features include:
•Drag and drop form builder•Display logic and calculations•Payments•Insights dashboard•Form analytics•Support team access•Save responses•Unlimited responses•Data connections and API access•Up to: 10GB file uploads, 1, 000 web API callsper hour
The City of LaQuinta, CA
Website Design and Maintenance Services
3. Complete Pricing List
granicus.com | info@granicus.com 5
Existing Subscription Fees Which We’ll Continue
Solution Billing
Frequency
Quantity/
Unit
Annual Fee
Government Experience Cloud (SERVE) Annual 1 25,140.77
SUBTOTAL: 25,140.77
Optional Add-on Solutions
Solution Billing
Frequency
Quantity/
Unit
Price
OpenForms Teams License Annual 1 4,925.70
SUBTOTAL: 4,925.70
Future Year Pricing
Solution Year 2 Year 3 Year 4 Year 5
Government Experience Cloud (SERVE) 26,900.63 28,783.67 30,798.52 32,954.42
SUBTOTAL: 26,900.63 28,783.67 30,798.52 32,954.42
Optional Add-on Solutions
Solution Year 2 Year 3 Year 4 Year 5
OpenForms Teams License 5,270.49 5,639.43 6,034.19 6,456.59
SUBTOTAL: 5,270.49 5,639.43 6,034.19 6,456.59
The City of LaQuinta, CA
Website Design and Maintenance Services
4. List of Complementary Services
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4. List of Complementary Services
Digital Forms and Workflow
Transform your static PDFs and offline forms into frictionless digital
services anyone can use without custom development.
Digitize Almost any Form or Process
Give your residents the ability to…
• Pay a ticket.
• Register a pet.
• Reserve a venue.
• Report a problem.
Whether it be permitting
and application forms,
reporting and request
forms, or booking and
payment processing
forms, OpenForms helps
you transform PDFs,
backend CRM requests,
and over-the-counter
interactions into
beautiful digital services
anyone can use.
And within your
organization, OpenForms
can help staff become
more efficient by
digitizing internal
checklists, paperwork,
and processes.
Integrated with your
intranet, staff details can
be pre-filled to simplify form completion.
Easy to Use, for both Residents and Staff
Government services can be complicated, but the experience for the residents
accessing them should not be. OpenForms is perfect for the business of government,
helping you convert multi-page paper forms and complex processes into intuitive online
forms that flow based on customer responses.
No need to wait for a developer. Using a drag-and-drop interface, non-technical
subject matter experts can create and publish highly functional online forms within
minutes and sophisticated digital services within hours.
Accessible
By default, all forms are WCAG 2.1 AA / ADA Accessibility compliant, ensuring everyone
in your community can be served online.
Digitize Almost any Form or Process
The City of LaQuinta, CA
Website Design and Maintenance Services
4. List of Complementary Services
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Works on All Devices
Your forms will work perfectly on all popular mobile devices, supporting touch gestures,
GPS, and mobile cameras.
Multilingual
Publish forms in any language – including the ability to control microcopy (buttons and
prompts).
Save and Continue
Allow customers to save their progress and complete a form later, even on a different
device.
Digitize Payment Processes
Make it easy for residents to book and pay for anything online. From facilities to permits,
infringements, fees, and more – OpenForms not only delivers easy online payments with
integration into popular payment providers, but it can also dynamically calculate prices
based on the information residents enter in the form.
Payment Gateways
Process payments
securely with support for
the most popular local
government payment
gateways.
Calculations
Use answers within your
form to calculate and
adjust payments on the
fly, or track data for
numerical fields.
Receipts
Generate a unique
receipt number to
reconcile payments with
financial systems, so
customers can track their
requests.
HTTPS/SSL Secure
All customer details and
payment details are
protected with the highest
levels of SSL encryption
and security.
Integrate with Internal Systems
Update your CRM. Capture records in your DMS. Prefill forms based on customer details.
Populate form pricing from third-party databases. Pull the status of a customer request
from internal systems. By connecting OpenForms with your systems, you can save time
for both residents and City staff. No more manual re-keying of data into internal systems
for City staff and faster form completion for residents.
Digitize Payment Processes
The City of LaQuinta, CA
Website Design and Maintenance Services
4. List of Complementary Services
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Submission APIs
Boost efficiency by submitting data directly
into internal systems when a customer submits
a completed form using OpenForms APIs.
Mid-Form Web Hooks
Validate or retrieve information while users are
completing a form (e.g., auto-complete
addresses, look up a payment notice).
Inherit Data
Pre-fill your embedded forms using data from
the pages they are in (for example, auto-fill an
event name for event booking forms).
Google Integrations
Autocomplete an address field as the user is
typing or allow users to simply select an
address via Google Maps.
Measure and Improve with Data Insights
Measure the uptake and impact of your
digital services, identify, and analyze
bottlenecks, discover actionable insights, and
drive continuous improvement.
The OpenForms Insights dashboard extends
the power of our forms publishing engine with
the usage insights your team needs to
accelerate your digital transformation.
Measure What Matters
Visualize your digital transformation outcomes
with statistics for customer self-serve,
payments, customer service time/cost savings,
and more.
Identify Bottlenecks
Dive deeper with form, section, and even
question-level insights around completion
rates, errors, and abandonment points.
Filter by Department
Filter reports by organization-wide or
department/team, overlaid by a time period,
to assess digital uptake over time and by
function.
Iterate and Track
Track form changes and assess improvements to completion rates based on those
changes, via cohort analysis.
OpenForms Insights
The City of LaQuinta, CA
Website Design and Maintenance Services
4. List of Complementary Services
granicus.com | info@granicus.com 9
Submission Workflow
Extend the power, versatility, and ease of
use of OpenForms to the backend
processing of inbound customer requests.
The OpenForms submission workflow
allows you to configure steps and business
rules for what needs to happen to process
and respond to a customer request,
application, or inquiry.
OpenForms will then route the request
across departments and staff, as they
quickly review, act, and make decisions.
Save time and money and serve better
with a beautiful, easy-to-use workflow
solution.
Workflow Builder
A drag-and-drop interface allows you to
map out all the steps and decision points
for just about any workflow.
Notify and Take Action
Automatically notify and remind reviewers that
they need to progress a response to the next
stage.
Review Center
Help reviewers keep on top of everything that
needs their attention with easy search, filtering,
and actions.
Close Comms Loop
Automatically notify customers at key stages of
the workflow process to keep them informed.
Enterprise Ready
Built for teamwork. OpenForms enables you to
decentralize forms publishing to more people,
apply user-level permissions for security, create
reusable fields for consistency, securely test forms
for quality, and retain form history for record
keeping. And it’s all validated for Accessibility
ADA compliance, hosted onshore in compliance
with Data Sovereignty, and maintained to the
highest level of data security standards.
OpenForms Workflow Builder
OpenForms
Review
The City of LaQuinta, CA
Website Design and Maintenance Services
4. List of Complementary Services
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OpenForms Capabilities
Users and
Permissions
Streamline
publishing across
your organization
by controlling which
users can view,
create, or manage
your organization’s
forms and
submissions.
Form Versioning &
Archiving
(Enterprise)
Draft changes to
forms, schedule
future publishing
dates, and revert
to older versions.
Form Testing
Securely share and
test your forms,
transactions, and
web services
before publishing.
Reusable Lists
Create ready-
made lists of
answers to auto-
complete text
fields as a user
type, or to auto-
generate radio-
button, checkbox
& dropdowns.
Reusable Field Sets
Accelerate form
creation with
reusable field sets
for common sets of
questions (e.g.,
create a 'Customer
Details' set which
includes Name,
Address, Phone,
Email).
Form Scheduling
Set a future date
and time to publish
draft forms and
choose when
forms should be
removed,
archived, and
retained for
record-keeping
purposes.
Workspaces
(Enterprise)
Organize your
forms into
categories that
reflect how your
organization works,
so everything your
authors need is
easy to find and in
one place.
Printable forms
Build and
manage all your
forms in one
place, and
generate
beautiful, print-
ready PDF
versions with your
branded header
and footer.
OpenForms Key Features and Functionality
• Conditional Logic - Show or hide fields and sections based on user responses
• Reusable Lists - Create pre-defined answer master lists, usable across forms
• Inherit Data - Auto-complete fields using data from the page they are in
• Form Sections - Create multi-section forms for longer requests
• Repeatable Groups of Fields - Group fields together automatically to create
repetitions and collect multiple answer sets to the same question
• Google Maps - Allow customers to share their location on a map
• Custom Themes - Personalize the look and feel of your forms
• Email Notifications - Get notified when forms are submitted
• Stop Logic - Prevent users from submitting requests under certain conditions
• Accessible - All forms are WCAG AA 2.1 Accessibility compliant
• Calculations - Use answers to calculate price points
• Payments - Securely process payments via a variety of gateways
• Hidden Fields - Streamline submissions with hidden, auto-populated fields
Enterprise
Enterprise
The City of LaQuinta, CA
Website Design and Maintenance Services
5. Staffing and Project Organization
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• Field Sets - Create reusable field sets across forms (i.e., customer details)
• Saved Reminders - Manage and send reminders for uncompleted submissions
• User Permissions - Control who can view, create, and manage forms
• Data Connections - Validate and receive data from your CRM and other systems
• Form Scheduling (Enterprise) - Schedule future form publishing and update dates
• End-Form Data Connections - Send form responses to your internal systems
• Printable Forms - Convert online forms into print-ready PDFs
• Insights Dashboard - Get useful and actionable insights to improve your forms
• Test Forms - Share forms in test mode to get feedback
• Answer Piping - Use responses to personalize subsequent form sections
• Receipts - Generate form submission receipts to help users track their request
• Multilingual - Publish forms in a variety of languages
• Save and Continue - Allow customers to save and complete their responses later
• Personalization - Personalize confirmation emails based on user answers
• Digital Signatures - Allow users to add signatures to form submissions
• Explainers - Add explainer text, images, and videos to your forms
• HTTPS/SSL - Provide extra security with all forms delivered over SSL
• Response Management - Control form submission responses
• Email Reports - Keep stakeholders informed with weekly performance reports
• Workspaces (Enterprise) - Organize forms and users into secure collections
• Versioning (Enterprise) - Improve records via version history for every form
• Workflows (Enterprise) - Create workflows to manage customer requests
• Office Use Only Fields for Workflow (Enterprise) - Enable staff to add data to
responses as they action them
• Microsoft Azure AD Connector (Enterprise) - Add-On Service - Connect OpenForms
to your organization’s Microsoft Azure Active Directory
5. Staffing and Project Organization
Key Personnel
Project Team
We will maintain the current team that is supporting your website, and add members to
the team as necessary should you opt to purchase the proposed complementary
services. We have included descriptions of the roles assigned to an account below
along with an org chart for your reference.
Team Roles
Role Description
Director,
Implementation
Services
• Has responsibility for the successful completion of the Project
• Acts as a member of the Project Steering Committee
• Acts as a point of escalation for project-related issues
The City of LaQuinta, CA
Website Design and Maintenance Services
5. Staffing and Project Organization
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• Provides adequate business resources for project work activities
• Reports status and issues to VP, ES
Project Manager • Serves as client point-of-contact
• Coordinates resources and activities between client and cross-
functional teams
• Establish project timelines and dependencies
Implementation
Project Manager
• Module subject matter experts
• Has module-related decision-making authority
• Oversees the execution of respective module implementations
• Facilitates module-specific communications with the City of La
Quinta management teams and Granicus project teams
• Leads in module activities and deliverables
• Leads on module timelines, milestones to ensure team aligns to
deliver project
Implementation
Consultant
• Leads technology setup and configuration process and effort
• Assists in defining best use of module technology as it applies to
use case(s)
• Provides training as it applies to use of product modules
UI/UX Designers • Leads on creation of digital templates and deliverables in support
of defined use-case
Customer Success
Coordinator or
Customer
Advocate
• Schedules meetings with your team at designated intervals to
check in on the progress being made towards achieving your
digital transformation goals
• Ensures utilization of the platform to your utmost benefit
• Help you think creatively and strategically about the best ways to
use the platform
• Offers suggestions for areas to improve your systems
• Ensures that you are aware of recent feature releases that are
included in your subscription and upcoming roadmap items
The City of LaQuinta, CA
Website Design and Maintenance Services
6. Subcontracting Services
granicus.com | info@granicus.com 13
Org Chart
In the interest of complying with the page requirements we have not included detailed
information on the personnel and teams that would continue supporting the project.
6. Subcontracting Services
This is not applicable as we have no plans to subcontract any portion of the business if
we are awarded the contract.
7. Disclosures
Granicus, LLC hereby affirms that there has been no alleged significant prior or ongoing
agreement failure, nor any civil or criminal litigation or investigation pending, involving
Granicus, LLC. Furthermore, Granicus, LLC has not been judged guilty or liable in any
such matters within the last five (5) years. There is no negative history to disclose.
The City of LaQuinta, CA
Website Design and Maintenance Services
8. Acknowledgment of Insurance Requirements
granicus.com | info@granicus.com 14
8. Acknowledgment of Insurance Requirements
We have included the completed Acknowledgment of Insurance Requirements form
on the following page.
ATTACHMENT 2
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
Must be executed by proposer and submitted with the proposal
I, ________________________________________ (name) hereby acknowledge and confirm that
__________________________________ (name of company) has reviewed
the City’s indemnification and minimum insurance requirements as listed in Exhibits E and
F of the City’s Agreement for Contract Services (Attachment 1); and declare that insurance
certificates and endorsements verifying compliance will be provided if an agreement is awarded.
I am _________________________________ of ______________________________,
(Title) (Company)
✔Commercial General Liability (at least as broad as ISO CG 0001)
$1,000,000 (per occurrence); $2,000,000 (general aggregate)
Must include the following endorsements:
✔ General Liability Additional Insured
✔ General Liability Primary and Noncontributory
✔Commercial Auto Liability (at least as broad as ISO CA 0001)
$1,000,000 (per accident)
Personal Auto Declaration Page (if applicable)
✔Cyber Liability
$1,000,000 (per occurrence)
$2,000,000 (general aggregate) ✔Worker’s Compensation (per statutory requirements)
Must include the following endorsement:
✔ Worker’s Compensation Waiver of Subrogation
Worker’s Compensation Declaration of Sole Proprietor (if applicable)
Page 9 of 11
Kimberly Rosenberger
Granicus, LLC
Contracts Manager Granicus, LLC
Docusign Envelope ID: C171E6D6-AC55-415D-9FE8-3C6CE2416840
The City of LaQuinta, CA
Website Design and Maintenance Services
9. Non-Collusion Affidavit
granicus.com | info@granicus.com 16
9. Non-Collusion Affidavit
We have included our completed Non-Collusion Affidavit form on the following page.
Page 10 of 11
ATTACHMENT 3
NON-COLLUSION AFFIDAVIT FORM
Must be executed by proposer and submitted with the proposal
I, ________________________________________ (name) hereby declare as follows:
I am _________________________________ of ______________________________,
(Title) (Company)
the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf
of, any undisclosed person, partnership, company, association, organization, or corporation; that the
proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced
or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly
colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal,
or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or
indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of
the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price,
or of that of any other proposer, or to secure any advantage against the public body awarding the
agreement of anyone interested in the proposed agreement; that all statements contained in the
proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her
proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative
hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association,
organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham
proposal.
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and
correct.
Proposer Signature: __________________________________________________
Proposer Name: __________________________________________________
Proposer Title: __________________________________________________
Company Name: __________________________________________________
Address: __________________________________________________
Kimberly Rosenberger
Contracts Manager Granicus, LLC
Kimberly Rosenberger
Contracts Manager
Granicus, LLC
1152 15th Street NW, Suite 800, Washington, DC 20005
Docusign Envelope ID: C171E6D6-AC55-415D-9FE8-3C6CE2416840
The City of LaQuinta, CA
Website Design and Maintenance Services
10. Acknowledgment of Addenda.
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10. Acknowledgment of Addenda.
We have included our completed Acknowledgment of Addenda form on the following
page.
Page 11 of 11
ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal;
If no addenda has been issued, mark “N/A” under Addendum No. indicating
Not Applicable and sign
ADDENDUM NO. SIGNATURE INDICATING RECEIPT
N/A
Docusign Envelope ID: C171E6D6-AC55-415D-9FE8-3C6CE2416840