Neumeric Technologies CorporationWebsite Design & Maintenance Services
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www.ntc-us.com
Neumeric Technologies
Proposal for the
City of La Quinta,
Website Design &
Maintenance
Services
Submitted To
City of La Quinta
Attn: Marcie Graham, Marketing Manager
78495 Calle Tampico
La Quinta, California 92253
Address Contact
590 Enterprise Drive
Lewis Center OH 43035
Marc Fields,
VP, Business Development
marc@ntc-us.com
D (614) 612-1510
M (281) 794-4999
Website Design & Maintenance Services
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Table of Contents
Cover Letter ..................................................................................................................................................................... 3
Firm’s Background & Qualification .............................................................................................................................. 5
References ....................................................................................................................................................................... 8
Pricing List ....................................................................................................................................................................... 9
List of Complementary Services Offered ................................................................................................................ 10
Maintenance and Support ...................................................................................................................................... 10
Our Hosting Recommendation - AWS .................................................................................................................. 10
Staffing and Project Organization ............................................................................................................................. 11
Subcontracting Services ............................................................................................................................................. 14
Disclosures .................................................................................................................................................................... 14
Acknowledgement of Insurance Requirements (Attachment 2) ......................................................................... 15
Non-Collusion Affidavit (Attachment 3) ................................................................................................................... 16
Acknowledgement of Addenda (Attachment 4) ..................................................................................................... 17
Our Experience .............................................................................................................................................................. 18
1. Orange County Sanitation District (Neumeric) ............................................................................................... 18
2. City of Walnut Creek (Urban Insight) ................................................................................................................ 18
URL: http://www.walnut-creek.org/ ...................................................................................................................... 18
3. City Of Foster City - CalOpps Employment System (Urban Insight) .......................................................... 18
4. Delaware County (Neumeric) ............................................................................................................................ 19
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Cover Letter
4/23/2025
Marcie Graham, Marketing Manager
City of La Quinta
78495 Calle Tampico, La Quinta, California 92253
Dear Marcie & Evaluation Committee,
Subject: Proposal Submission – RFP for Website Design and Maintenance Services
Where La Quinta’s charm whispers it’s stories of playful events, history and its rich culture, in that spirit,
we’ve crafted a proposal for your new digital website – one that matches the city’s unique flair and vibe.
Neumeric Technologies and Urban Insight are pleased to submit our proposal in response to your RFP for
a new and unique website design, on a new platform, with maintenance, support and hosting services.
Having closely worked with many similar clients looking to better present their story in a new way, we
understand the vital role your website plays in shaping the engagement between you and your community.
We’re excited to share our thoughts about our vision for your project and we’re confident that our vision
will exceed your expectations.
As a team of creative professionals, we believe in blending technology with art to create a modern, secure,
and scalable website that’ll speaks directly to your diverse community, adapts across any device, and is
accessible to all. Our commitment is to provide the city with much more than a redesign; we intend to
create an experience where every interaction with your community is intuitive, engaging, and meaningful.
With a sleek, new user-friendly WordPress interface and a flexible framework, your team will be able to
easily manage your content, add pages, update events, and scale your website as your needs grow over
time.
As you read through our proposal, we’ve outlined how our firms bring a proven track record of delivering
transformative digital solutions to local governments across California and beyond. We’re confident in our
ability to deliver a website that embodies La Quinta’s vision and serves its residents, businesses, and
visitors alike.
We confirm that:
The information and pricing included in our proposal are valid for a minimum of ninety (90) days
from the submission date.
All members of our project team are free of any conflicts of interest with the city.
We have had no prior or current agreement failures, litigation, or investigations within the past five
years that would affect our ability to fulfill this contract.
Different platforms offer different advantages and disadvantages. There are many reasons behind our
suggestion of using WordPress and during the initial discovery phase of your project we’ll review your
current Granicus platform with all its beaty and bumps and together determine the best CMS for your team.
If you believe Drupal, Joomla, DNN, or any other open-source CMS platform better meets your needs –
we’ll build, deploy and support your new website on that new platform at the same cost.
Based in Ohio, your project will be led from our Ohio and North Carolina offices.
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We’re excited about the possibility of collaborating with your team on this project. As your main point of
contact please reach out if you have any questions.
Thank you,
Marc Fields,
Vice President, Business Development & Client Services
590 Enterprise Drive Lewis Center OH 43035
P: (614) 612-1510, E-mail: marc@ntc-us.com
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Firm’s Background & Qualification
About Us – Why a Partnership – does it makes sense for the City of La Quinta
You might be wondering why we’re presenting you with a team of agencies and how this partnership will
benefit you? The simple answer is that most digital marketing and development firms specialize in either
the creative or development process. It’s rare to find an agency that has extensive subject matter expertise,
creative innovation, and a deep bench of in-house technological resources. Through the combination of
Neumeric’s deep bench of technology experience and Urban Insight’s creative expertise, we have a solid
team of technologists well versed in working with today’s cutting-edge technologies and a professional
group of creatives and subject matter experts who understand today’s best design and research practices.
Urban Insight - (the Creative team)
Established in 2000 and located in Los Angeles, Urban Insight is a digital agency of 35 professionals having
over 500 successful project launches. We plan, custom design and create innovative websites that work.
Throughout each project we collaborate closely with our clients to learn about their organization. Our
custom design and technology solutions are built to meet our clients’ strategic objectives.
Municipality Experience
We’ve been creating innovative, user-friendly websites for over 25 years and collaborating with
municipalities for over a decade, since being selected by the City of Los Angeles to design and develop a
new website zoning code and civic engagement platform to help meet the challenges of a modern and
rapidly changing city. We’re also involved in many city projects in the last five years including the City of
Walnut Creek, City of Foster City, West Hollywood, San Jose, and more.
The City of Walnut Creek in particular had similar goals to the City of La Quinta with a focus on creating a
website that enhanced the user experience with improved site architecture WCAG accessibility
compliance. The California Department of General Services has recognized us as a Small Business
Enterprise (“SBE”). We understand how to create innovative, informative municipal websites that are user
friendly, flexible, and easy to maintain.
What we’ll do: our process in a nutshell
We start with a solid research-based Discovery phase. Discovery gives us a perspective of where you stand
today and, more importantly, helps us establish benchmarks for the project’s strategy and development.
The discovery process begins with team meetings to gain insight into your history, operations, site content,
goals, paint points, target audiences and your overall objectives of the project. The discovery phase enables
us to fully understand and confirm the project requirements and plan the balance of the project.
We approach our projects with a spirit of collaboration – we’re here to serve you, not dictate to you. We’re
experts in our field, but clients possess a depth of knowledge about their products and services above and
beyond what we bring to the table. We care about what you have to say.
User Experience Awareness – we dive deep
User experience (UX) is how users interact with and experience a product, system or service. It includes
factors like utility, ease of use, and overall efficiency. We've all experienced websites that are frustrating to
use but when UX done well, users achieve their goals seamlessly, often without ever thinking about UX
because the experience feels natural and obvious. Through our user experience and strategy workshops,
deep user research via interviews, surveys and card sorting exercises, and extensive usability testing with
real users, we will accomplish this goal.
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Next, we move into the Design phase. Your website is often the first impression people have of your
organization, and we all know how important it is to make a good first impression. The average user takes
about 50 milliseconds to form a first impression on your website. Our team’s goal is to create a design for
your website that will retain users and engage them in making a positive call to action.
Great design is not only beautiful and impactful, but more importantly, effective. From cities like Los
Angeles, to cultural arts brands like The Broad to leading B2B brands like Kennedy Wilson (NYSE:KW) and
state agencies like the California Arts Council, our team designs consistently receive rave reviews not only
for the visual aesthetic, but also for delivering results. For example, our redesign of the Japanese American
National Museum resulted in a 20% spike in the number of site visitors. We have design sophistication to
ensure that the City's website is not just beautiful -- but exceptionally functional and highly accessible.
We take a User-Focused strategy.
We leverage user-driven data and analytics for decision-making and for informing the design and
messaging. Recommendations are always based on empirical data from both internal and external users,
not opinion or personal preference.
Our deliverables will include: in-depth research into the city, your users, and your overall goals, 20-page
wireframes, 2 homepage design concepts with multiple revisions, and the creation of the home page and
19 additional page designs (mobile/desktop) built to the WCAG 2.2 AA standards.
Neumeric Technologies - (the Technology team)
Since 1999, Neumeric has been providing digital solutions that have helped our clients to achieve their key
technology objectives. We’ve been updating outdated and poor performing websites, mobile applications,
custom web applications, and providing a host of end-to-end technology support services. With 1300+
successful web and mobile projects under our belt, we don’t just build and support digital experiences, we
ensure their long-term performance, user engagement, scalability, security, and accessibility.
Today, more than 60% of our business is in the public sector working closely with state, city, and county,
clients just like you. Because our team is 380+ focused professionals, we run a platform agnostic shop
regularly working with the recent and most current versions of WordPress, Drupal, Kentico, Cascade, DNN,
ASP.Net, SharePoint, and other open and closed source CMS platforms. As a full-service technology shop,
our portfolio of services includes working in various databases, operating environments and providing
hosting, monitoring, and support services to our clients. We regularly work with WP Engine, WP VIP, AWS,
Azure, Liquid Web, Patheon, and other cloud service providers. We’re agile, we’re lean, we follow Scrum
practices within all of our projects, and we know that we’re only as good as our team, so we invest in
training and encourage continuous education throughout our firm. We also have experience migrating
Granicus clients over to other CMS platforms and integrating Gov Delivery and Legistar into other CMS
platforms – most recently for Orange County Sanitation District.
A few of our clients include:
Delaware County (multiple website
projects)
Orange County Sanitation
The City of Miami Beach
The City of Foster City
Battery Park City Authority
Milwaukee Municipal Court
The Detroit Transit Authority
The Utah Housing Corporation
Central Health of Travis County
Cincinnati Metro Housing Authority
NorthWest Seniors & Disabled Services
The National Center for Sexual Behavior
of Youth
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Irvine Ranch Water District
What we’ll do: our process briefly outlined:
Well begin the Development phase. With the new page designs and layouts signed off, our development
team will get to work building your new WordPress website, handling the custom coding, building each
landing and child page, creating all of your page templates, populating and migrating all of your current
and updated content from your Granicus site to your new site, adding the links and digital assets on all of
the pages, implementing all of your features and functionalities, integrating all current 3rd party
applications, and running a series of user and functional tests throughout each sprint. During this phase
we’ll bring your new website to life and you’ll be provided access to the front end of the development site
so you can see your project come together sprint by sprint – providing feedback and seeing your feedback
incorporated.
With the development and testing complete we’ll move onto the final phase – Deployment. By this point
your website has been through a battery of tests, reviewed by your team and ours multiple times, and any
bugs have been found and fixed. Now it is time to move your new website from our development
environment to its final staging and production environments, deploy the database and put all of the
security and monitoring tools in place.
Prior to deployment, we’ll perform an additional round of testing on the production environment. We’ll leave
no stone unturned so that you can be confident that your new website will be up and running seamlessly.
Our proposal includes setting up and testing both the staging and live environments in the cloud provider,
adding the SSL certificate, and doing multiple rounds of testing and monitoring through the warranty and
maintenance periods.
Training – pre-deployment: Training can’t be over emphasized and unless your team is able to work within
and manage your website – your project is not considered a success. That’s why we’ve scheduled (4) full
days of online training sessions with our team. Our training programs are designed to make your admins
and content editors confident in using your new website in as short period as possible.
Unlimited training sessions are available at no charge through the 90-day warranty period and M&S period.
Our deliverables will include: the building and development of every page, the integration of all third-party
applications, links, digital assets and migrating all content from your Granicus website to your new WP
website, integrating any of the Granicus applications you may be keeping(gov delivery…), integrating an AI
ADA online widget, extensive testing, training your team, setting up your new AWS staging and live
environments, the deployment and kick off of our 90 day warranty and the start of the M&S and hosting
support services.
a. Number of years in business: 26 years
b. Taxpayer identification number: 52-2193927
c. Resumes of the Project Manager and key personnel who will be responsible for performance if
any agreement results from this RFP.
Marc Fields, VP Business Development/ Project Client Satisfaction Manager
Marc Fields, the VP of Business Development, heads the business development and client satisfaction
departments. Based in North Carolina, he serves as the key point of contact for this project, ensuring
smooth communication between your team and ours. Marc is an active client advocate responsible for
managing the various non-technical aspects of your project. Simply, Marc’s function in your project is to
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facilitate communication between your team and ours, making sure that your wants and needs are
communicated internally – and most importantly – they are met.
d. Firm ownership and if incorporated, list the state in which the firm is incorporated and the date of
Incorporation. NTC is a C Corp, incorporated in the state of Ohio, Incorporated 9/1996.
e. If the firm is a subsidiary of a parent company, identify the parent company. N/A
References
Neumeric Technologies Corporation
1. Delaware County (Multiple Website
Properties)
Contact Person: Kristen Wilford
Title: Web Developer
Email address: WilfordK@co.delaware.pa.us
Description: Neumeric implemented a modern
Drupal CMS for Delco County, enhancing site
design, navigation, SEO, accessibility, and user
experience across three main websites, with two
departmental sites—COSA and Human
Services—soon to be integrated. These
departments provide vital services ranging from
senior care and home-based support to mental
health, disability, and family assistance
programs.
Period: 2023 - ongoing
Staff assigned: Marc Fields, Bob Peters
2. Orange County Sanitation District
Contact name: Belen Carrillo
Title: Public Affairs Office | Sr. Public Affairs
Specialist
Phone number: 714.593.7886
Email address: bcarrillo@ocsan.gov
Description: Website redesign and migrating the
website from Granicus CMS to WordPress CMS.
Integration of the Legistar, ArcGIS, and GovWin
applications into the WP website.
Period: 2024 - ongoing
Staff assigned: Marc Fields, Bob Peters
3. National Center on the Sexual Behavior of
Youth
Contact Person: Denise S. Chambers
Title: Marketing/Communication Specialist
Phone number: 405.271.8001 x42113
Email address: Denise-SChambers@ouhsc.edu
Description: Complete website redesign, updated
layouts and navigation, complete content writing
services provided for all pages, new digital assets,
and integration with multiple 3rd party
applications.
Period: Launched Q4 2023 – Ongoing
maintenance, support, and hosting services
Staff assigned: Marc Fields, Bob Peters
Urban Insight
1. City of Los Angeles - Department of City
Planning (Urban Insight)
Contact Person: Erin Coleman
Phone number: (213) 978-1338
Email address: erin.coleman@lacity.org
Description: Urban Insight created a new model
for digital publishing complex documents and
created the world’s first personalized zoning code
for one of the largest cities in the world.
Period: 2015 - Ongoing
Staff assigned: M. Carolyn Eckstein, Nick Dota,
Twila Smith
2. Ventura County Resource Management
Agency Planning Division (Urban Insight)
Contact Person: Shelley Sussman, MPA
Phone number: (805) 654-2493
Email address: shelley.sussman@ventura.org
Description: Residents and businesses can now
fully access the Ventura County 2040 General
Plan online, with a wide range of analysis tools
that were not available for the print-only version
of the document. Urban Iسnsight and planning
firm MIG worked collaboratively to design a web-
based version of Ventura County’s General Plan.
Period: 2021 - 2022
Staff assigned: M. Carolyn Eckstein, Nick Dota,
Twila Smith
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Pricing List
Hosting, Maintenance and Support Cost
Hosting Services – AWS LightSail – production and live instances plus AWS
support package
* The actual AWS monthly charges will be invoiced with a copy of the AWS invoice
attached to the monthly M&S invoice. An estimated cost is listed only.
$3,280 *
Yearly Maintenance & Support packages –
Option Package A. (24/7 emergency support, 24/7 email support)
Package B. (24/7 emergency support, 24/7 email support, Live customer
support Monday – Friday during normal business hours (PST) (excluding holidays)
$8,220
$14,400
Hosting *: If Neumeric provides the M&S services, the actual AWS (or chosen cloud provider) charges for
the production and staging environments will be invoiced monthly without any upcharge or service fee.
A copy of the actual AWS monthly invoice will be provided. AWS hosting charges are determined by the
number of instances, security, support applications, capacity, bandwidth, storage, and redundancy
requirements. If M&S services are not provided by Neumeric, an 18% service fee will be added to the cloud
provider fees.
SPECIAL NOTE:
Our proposal includes the cost of all WP and customized premium plugins within the website for year 1
and the initial SSL certificate. Some premium plugins may have an annual license fee after year 1.
The licensing fees for any 3rd party application (Site Improve, Granicus, and other similar applications) are
NOT included within our proposal and are the responsibility of the client.
Description Cost
Discovery & Design $60,500
Development, testing, hosting setup and migration to the new cloud environment $59,200
Deployment & Delivery $ 4,550
Unlimited Training through the warranty and optional M&S periods Included
90-day Warranty Included
All Premium Plugin Website Licenses & SSL certificate Included
Total Cost - Fixed Firm – All In $124,250
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List of Complementary Services Offered
Maintenance and Support
Our maintenance and support programs are very comprehensive and budget friendly. Each M&S program
includes 24/7 emergency support, access to our 24/7 issue reporting and tracking system, and 24/7 email
support with a dedicated support team that knows your site. The same dedicated support & service team
handles every service issue.
Package A: Our base M&S program includes:
Bi-monthly status meetings with our support team (scheduled to your specific needs).
Updating & testing the Core and all plugins to keep your website current.
Technical troubleshooting and bug fixes.
ADA compliance review and fixes per the information provided by the A.I. compliance tool.
Security monitoring and security updates
Working with the cloud hosting provider to make sure your sites are secure, optimized, and running
reliably.
Scheduling, implementing, testing, and pushing all updates and fixes from staging to the live
environment.
Assistance in working with existing page templates to make content modifications, deletions, and
the creation of new pages from existing templates.
No Charge training and support services for your staff as needed when needed.
Updating the staff user manuals when new post deployment features are added by our firm.
Package B: Package B includes all the services in package A plus live call center support Monday through
Friday during normal business hours - PST (excluding holidays).
Our Hosting Recommendation - AWS
Our recommended hosting solution is to use the reliability and power of Amazons’ Light Sail platform as
your production and staging environments. AWS provides flexible computing, storage, and database
services priced by the capacity and modules used making it an ideal platform to run your CMS workloads.
In addition to being backed up by Amazon’s State and Federal Agency security certifications (PCI-DSS,
HIPAA/HITECH, FedRAMP, GDPR (General Data Protection Regulation), FIPS 140-2, and NIST 800-171),
their 24/7 managed service support team, instantaneous backups, and recovery services – your team will
have complete control over its computing resources.
Role Hourly rate
UX/UI Front end design services (the creation of new page templates post
deployment)
$160/Hour
Front & Backend Development (adding new functionalities post deployment) $95/Hour
User Experience Research & Recommendation – suggested 80 hours/$13,175
Usability Testing - suggested 80 hours/$13,925
Translate the site into other languages $65/Hour
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Our proposal covers the set-up and monitoring of the hosting environment. If our firm handles the
maintenance & support services for the city, we will not add any service upcharge fees to AWS monthly
hosting charges. Instead, we’ll invoice the exact monthly AWS fees along with our monthly M&S invoice.
We always provide a complete pre-deployment cloud review and stress the importance of having multiple
instances, redundancies, load balancers, and backup plans in place. Our network & security support team
will monitor your instances 24/7.
Our recommended security and audit controls that we’ll implement on the AWS hosting environment
include:
DDOS Protection (AWS Shield)
AWS Identity & Access Management (IAM)
Detective controls (Amazon Inspector)
Elastic Load Balancers
AWS Amazon CloudWatch
AWS WAF - Web Application Firewall
AWS Certificate Manager
AWS CloudTrail
Staffing and Project Organization
The success of your project rests on the team your vendor puts together so we’ve preassigned a top-flight
senior team of subject matter experts, creative, design and development leaders, and excellent listeners
and communicators for your project. Each of the senior team members are experts, familiar with your
unique community, they understand your mission and will be available throughout your project.
M. Carolyn Eckstein, Director of Project
Management. Executive Oversight (Urban
Insight)
Nikita Aidasani, Web Project Manager (Urban
Insight)
Carolyn is a seeker of challenges. She brings over
25 years of hands-on publishing and technology
industry experience as a solutions architect,
business analyst, project manager, technical
trainer and team mentor. She has created
solutions and programs for recognized clients
that span a range of industries from
municipalities like the City of Walnut Creek to
non-profit and cultural arts clients like the
Japanese American National Museum.
Carolyn leverages her expertise, creativity, and
detail-oriented nature to craft intuitive, organized
approaches to solving challenges. She quickly
absorbs information and insights from each
engagement, enabling her to draw on her rich
experience to benefit clients. She has a unique
ability to translate complex technical concepts
into simple analogies.
Nikita is a detail-oriented Web Project Manager.
With a strong work ethic, she brings a level of
dedication to each project that mirrors the same
passion and ownership as if it was her own. She
thrives in the dynamic world of Web Development
and enjoys the fast-paced nature of project
management, where every day brings new
opportunities for growth and learning. She excels
in communication, collaboration and fostering
strong relationships with clients, stakeholders,
and team members.
Nikita manages website development for a wide
range of Urban Insight’s clients, including the City
of West Hollywood, Alzheimer's Therapeutic
Research Institute, and USC’s Roski School of Art
and Design. Previously, she achieved success in
effectively managing digital projects for renowned
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Carolyn was previously the Associate Director
and Senior Project Manager for a digital agency
that was awarded the Content Marketing
Institute’s Agency of the Year award in 2021 and
2017. Carolyn has a bachelor's degree in graphic
design and music composition and a master's
degree in forensic psychology. She lived in NYC
for 16 years and now lives in Greensboro, North
Carolina with her family. Her hobbies include
songwriting, piano, art, photography, travel, and
baking (plus whitewater rafting and kickboxing,
before kids enter the picture!).
companies, including Under Armour and a
prominent nonprofit organization, APHSA.
She first worked in the world of web development
at a printing and branding company. Nikita holds
an Associate Degree in Cyber Security, and
currently she is pursuing her bachelor's degree in
IT from Western Governors University, further
expanding her knowledge and expertise in the
industry. Nikita is bilingual and speaks Hindi and
English.
Nick Dota, Creative Director (Urban Insight) Twila Smith, User Experience Strategist (Urban
Insight)
With over 15 years of experience in web and user
experience design, Nick approaches design with
strategic thinking and creativity. Nick is
passionate about web design systems, a set of
standards to manage design at scale by creating
a shared language and visual consistency. Nick
leads each design project from research to
strategy, conceptualization to synthesis, and
finally, execution. Nick has created designs and
intuitive user experiences for a wide range of
organizations, including the City of Walnut Creek,
The City of Los Angeles, The Huntington Garden,
Museum and Library, The Broad, The Denver Zoo,
Stay Housed Los Angeles, Disney, and Texas
A&M University.
Prior to Urban Insight, Nick managed a team of
designers and led design for custom
applications and websites. Nick holds a
bachelor's degree in graphic and interactive
communications from the Ringling College of Art
and Design in Sarasota, Florida.
Outside of work, Nick enjoys the outdoors with
his family, research emerging design trends,
playing golf, playing basketball at 5 am a few
days per week, and is part of a Bocce League.
Nick resides in Youngstown, Ohio, with his wife
and two sons.
With over 18 years of digital and technology
experience and 10 years leading UX strategy, web
design and development projects, Twila
approaches projects with a unique combination of
team motivation, and a deep belief in mission-
driven work that makes a difference. Twila’s
passion is researching and managing the user
experience of digital projects and has a particular
affinity for Drupal. Twila serves as the UX
Strategist for a variety of web and digital projects
at Urban Insight. She recently led the UX Strategy
of an online Japanese community cultural site for
the Japanese American National Museum as well
as for the American Library Association and a
large nonprofit community in Orange County.
Twila was previously the Senior Director of Digital
Innovation for the University of Oklahoma
Libraries, the largest and oldest research library in
the region. In this role, she managed several
software teams in the development of web
applications that support teaching, learning and
research. Her team was awarded the Best in
Educational Technology Website Award from the
Oklahoma Museum Association.
Twila holds a bachelor's degree in Letters from the
University of Oklahoma, and two master's
Degrees: One in Liberal Arts, Creative Writing from
the University of Denver, and one in Library and
Information Science from the University of
Oklahoma. Outside of work, Twila likes creative
and artistic activities, traveling with her family and
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listening to music. Twila lives in Norman,
Oklahoma.
Bob Peters, Sr. Technical Project Manager
(Neumeric)
Kennedy King, UI/UX Front-end Development
Team Lead (Neumeric)
Bob has been leading teams for over 11 years
and has managed multiple large website
projects, content migration, custom plugin
development, theme customization, 3rd party
integrations, and mobile application
development for clients just like you. Leading the
back-end technology teams, Bob ensures that
our best personnel are assigned to each project.
Working with his team of delivery managers, Bob
has continued to deliver successful projects on
time and on budget.
Some of his work includes the University of
Houston Downtown, Dretroit People Mover, the
National Center for Sexual Behavior for Youth,
Central Health Systems of Travis County, the
Montana Department of Health & Human
Services, the Utah Department of Veterans &
Military Affairs, the City of Milwaukee Municipal
Court, Orange County Sanitation District,
Delaware County, the State of Utah Department
of Commerce, the State of South Carolina
SCETV. For City of La Quinta, Bob will manage the
project, coordinating teams to ensure seamless
execution.
For the past 8 years, Kennedy has been working
on and managing multiple open-source CMS
projects and teams. Kennedy is a skilled senior
web developer with experience in open-source
web technologies. Kennedy has acquired
experience in leading teams in the development of
complex web-based applications, developing and
implementing CMS solutions, and performing Dev
Ops for multiple projects including NCSBY
(National Center for the Sexual Behavior of Youth),
the State of Montana Department of Health &
Human Services, Northwest Seniors Disability
Services, Utah Housing Corporation, Palmdale
Water District, and others.
Steven Vetts | QA Team Lead
(Neumeric)
Paul Jefferson, Back-end Development Team
Lead (Neumeric)
Steven is an experienced QA team manager with
a solid set of testing credentials and protocols in
his QA toolbox. Steven’s function for your project
is leading a team of QA professionals who review
each page for compliance, functionality, working
links, 3rd party integrations, adherence to the
approved design and style guidelines,
architecture, and the site visitors’ overall user
As a full-stack developer, Paul leads a team of web
developers and has managed multiple website
development projects. His specific
responsibilities include taking the general
blueprints from your team and building out all of
the pages for a handoff to Kennedy’s team so that
they can add the site features and integrations.
Recent and current projects that Paul has led his
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flow. Recent and current projects that Steven has
led his team of QAs include: NCSBY (National
Center for the Sexual Behavior of Youth), the
State of Montana Department of Health &
Human Services, Northwest Seniors Disability
Services, Orange County Sanitation District,
Delaware County, and Palmdale Water District.
team of developers include: NCSBY (National
Center for the Sexual Behavior of Youth),
Northwest Seniors Disability Services, Orange
County Sanitation District, Delaware County, and
the Washington Department of Retirement
Services.
Subcontracting Services
While we understand the City’s preference to minimize subcontracting, our proposal is based on a
collaborative partnership between Neumeric & Urban Insight. Numeric will act as the “prime” and be
responsible for all facets of your project. Urban Insight will serve as our front-end partner (subcontractor)
and lead the critical discovery and design phases of the project. Their role will include managing the
milestones and deliverables related to research, strategy, discovery, user experience, and the creative
ideation of new page designs and website navigation.
Our partnership leverages Urban Insight’s nationally recognized strength in creating research-based user-
centered designs with our technology and post deployment support expertise. All other aspects of the
project will be directly managed and delivered by the prime contractor, Neumeric.
Disclosures
We affirm that neither the prime contractor, Neumeric, nor the subcontractor, Urban Insight, have any
alleged significant prior or ongoing agreement failures, nor have we been involved in any civil or criminal
litigation or investigations in which we have been judged guilty or liable within the past five (5) years. There
is no negative history to disclose.
ATTACHMENT 2
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
Must be executed by proposer and submitted with the proposal
I, ________________________________________ (name) hereby acknowledge and confirm that
__________________________________ (name of company) has reviewed
the City’s indemnification and minimum insurance requirements as listed in Exhibits E and
F of the City’s Agreement for Contract Services (Attachment 1); and declare that insurance
certificates and endorsements verifying compliance will be provided if an agreement is awarded.
I am _________________________________ of ______________________________,
(Title) (Company)
✔Commercial General Liability (at least as broad as ISO CG 0001)
$1,000,000 (per occurrence); $2,000,000 (general aggregate)
Must include the following endorsements:
✔ General Liability Additional Insured
✔ General Liability Primary and Noncontributory
✔Commercial Auto Liability (at least as broad as ISO CA 0001)
$1,000,000 (per accident)
Personal Auto Declaration Page (if applicable)
✔Cyber Liability
$1,000,000 (per occurrence)
$2,000,000 (general aggregate) ✔Worker’s Compensation (per statutory requirements)
Must include the following endorsement:
✔ Worker’s Compensation Waiver of Subrogation
Worker’s Compensation Declaration of Sole Proprietor (if applicable)
Page 9 of 11
Marc Fields
Neumeric Technologies Corporation
Vice President Neumeric Technologies Corporation
Page 10 of 11
ATTACHMENT 3
NON-COLLUSION AFFIDAVIT FORM
Must be executed by proposer and submitted with the proposal
I, ________________________________________ (name) hereby declare as follows:
I am _________________________________ of ______________________________,
(Title) (Company)
the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf
of, any undisclosed person, partnership, company, association, organization, or corporation; that the
proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced
or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly
colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal,
or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or
indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of
the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price,
or of that of any other proposer, or to secure any advantage against the public body awarding the
agreement of anyone interested in the proposed agreement; that all statements contained in the
proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her
proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative
hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association,
organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham
proposal.
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and
correct.
Proposer Signature: __________________________________________________
Proposer Name: __________________________________________________
Proposer Title: __________________________________________________
Company Name: __________________________________________________
Address: __________________________________________________
Marc Fields
Vice President
Neumeric Technologies Corporation
590 Enterprise Drive Lewis Center OH 43035
Marc Fields
Vice President Neumeric Technologies Corporation
Page 11 of 11
ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal;
If no addenda has been issued, mark “N/A” under Addendum No. indicating
Not Applicable and sign
ADDENDUM NO. SIGNATURE INDICATING RECEIPT
N/A
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Our Experience
1. Orange County Sanitation District (Neumeric)
URL: https://www.ocsan.gov/
OCSan is one of the largest public agencies that provides wastewater collection, treatment, and recycling
to approximately 2.6 million people in an area of 479 square miles in central and northwest Orange County.
OCSan provides services to 20 cities, two sanitary districts, two water districts in Orange County.
OC San was looking for a partner to redesign their outdated Granicus site to a new modern, engaging and
compliant WordPress website while maintaining and integrating their current Legistar & Gov Delivery
applications. Their goal was for a new modern website that would tell their story, quickly engage their
communities, and quickly provide information to their municipal and community users. The new and
updated website has been published with the AWS hosting managed by the Neumeric M&S team.
The new OCSan website was launched in Dec 2024 and we continue to host and maintain this website
through an extended M&S agreement.
2. City of Walnut Creek (Urban Insight)
URL: http://www.walnut-creek.org/
Background: The City of Walnut Creek is engaged in a comprehensive overhaul of its municipal website,
including various subsidiary websites associated with three City departments. This initiative stems from
the imperative to replace an obsolete City website that has ceased to effectively cater to the needs of its
residents; while also failing to align with the desired initial impression the municipality aims to convey to
its visitors.
Challenge: The city wanted a design that follows human-centered design principles and a data-driven
strategy, while ensuring ADA compliance via meeting WCAG 2.1 AA standards. The city also sought to
cultivate a unique and pioneering design that diverges from conventional municipal paradigms. Creating a
brand and website design that works for the City’s main site also had to serve constitutes in several
departments that had their own separate websites: Arts + Rec, Police Department, and Economic
Development.
Solution: Urban Insight conducted strategy sessions and mapped out user goals and actions to drive the
foundation for a new visual system that the city and each department could embrace. A primary focus was
ensuring a citizen-friendly navigation system through a more user-focused information architecture, site
map, and mobile experience, which were all key to the final designs. These sessions, combined with
following a robust design process, fostered innovation and ushered in a distinct and invigorating aesthetic.
Lastly, Urban Insight ensured WCAG 2.1 AA standards through addressing readability (column-width, font
size, text weight, etc.), color contrast, screen-readers (alt-tags, tabbing order, ARIA-labels), and so on.
3. City Of Foster City - CalOpps Employment System (Urban
Insight)
URL: https://www.calopps.org/
Background: CalOpps is a public employment job board owned and operated by a group of Northern CA
municipalities. Potential applicants create online personal profiles to store contact information and job
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history. These personal profiles are used to apply to an open position. The system is managed by the City
of Foster City Human Resource Department and Information Technology Division.
Challenge: Upgrade and optimize a public employment job board that had been developed incrementally
over many years and was based on a legacy technology platform that was beginning to show its age.
Solution: Urban Insight worked with the city to redesign and rebuild the entire application, including the
administration dashboard or city staff, and migrated approximately 100,000 legacy employment and HR
records from the previous Microsoft SQL Server database to the new system. The system data is
considered Personally Identifiable Information (PII), triggering an additional set of security and privacy
requirements.
4. Delaware County (Neumeric)
Three specific County Websites including the main site, Human Services & the Services for the Aging
websites https://delcodev.ntc-us.com/
The Project and its challenges: The main County, Department of Human Services, and the County Office
of Services for the Aging websites needed a complete redesign and overhaul while facing several
challenges. One issue was the need to modernize the content management system from Drupal 8 to D
10/11, and maintaining separate branding for the Government Center, Health & Human Services and Court
of Common Pleas departments. Another challenge was ensuring ADA compliance and making the site
more accessible and user-friendly. Additionally, the county was looking for improvements to dynamic
content management, department-specific navigation, and calendar integration across the three websites.
The overall Delco project included the complete redesign and update for the County’s main site as well as
and redesign, update of two additional separate county websites while improving the site’s designs,
navigations and maintaining their unique individualities.
Our Solution: Neumeric addressed these challenges by recommending Drupal as the new CMS. The key
project highlights include implementing a new and updated version of Drupal, integrating SEO, performance
and ADA tools, a complete overhaul of the page layouts, designs, and user navigation, and cleaning up the
content while maintaining the County’s and each department’s unique branding. We integrated a new site-
wide search, updated the events and calendars, and added updated user quick links to the most sought-
after County services. We are currently in the final UAT phase of the main Delco website.
Additionally, two department sites— Department of Human Services, and the County Office of Services for
the Aging—are in development and will be integrated into the main Delco County site soon. The County
Office of Services for the Aging (COSA) is the Department of County Government responsible for planning,
coordinating and administering programs and services for the County's population 60 and older. COSA's
goal is to enable senior citizens to maintain their independence and dignity, remain in their own homes and
communities with appropriate support services, and to deter or prevent unnecessary institutionalization.
Special emphasis is placed on serving those who are frail, living alone and are functionally disabled or
otherwise in social or economic need.