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Promet Solutions Corporation1 1 Igniting Digital Possibilities . presented to Marcie Graham Marketing Manager City of La Quinta 25 April 2025 Website Design and Maintenance Service Proposal 2 2 ©2025 Promet Source. All rights reserved. Dear Marcie Graham, The Promet Source team is excited to submit this proposal in response to the City of La Quinta’s Request for Proposals for Website Design and Maintenance Services. After reviewing your RFP, we understand that the City’s primary objective is to develop a modern, accessible, and user-friendly website that reflects La Quinta’s unique identity, enhances community engagement, and improves access to City services. This vision aligns perfectly with Promet’s mission. We specialize in delivering dynamic, intuitive municipal websites that are secure, scalable, and fully ADA-compliant. Our personalized solution for La Quinta, built on our Drupal-based Provus platform that is flexible, adaptable, open-source, ensure a seamless user experience, and preserve the City's current functionality, integrate essential tools like Laserfiche, all with no-vendor lock-in. We recognize the City’s desire to move away from a proprietary platform and are fully prepared to deliver a robust, flexible CMS tailored to your needs, enabling easy content updates by City staff. Our proven track record includes successful collaborations with government clients at all levels, such as the following. ●Martin County, FL ●Orange County, CA ●Fort Bend County, TX Promet Solutions Corporation main office is located at 4809 N Ravenswood Ave, Suite 126, Chicago, IL 60640. Our remote team managed from this location, will service this project. The management office can be reached by phone at (773) 525-8255. The contact person for this proposal is Cassey Bowden. She can be reached at (304) 633-5551 or cassey@prometsource.com. Her mailing address is 4809 N Ravenswood Ave, Suite 126, Chicago, IL 60640. All information and pricing provided in this proposal are valid for at least ninety (90) days. Promet Solutions Corporation affirms that any individual who will perform work for the City is free of any conflict of interest. Thank you for the opportunity to be considered. We look forward to the possibility of partnering with the City of La Quinta and would be happy to provide additional details or answer any questions. Respectfully, Cassey C. Bowden Cassey C. Bowden, Promet Source Sr. Director of GTM & Proposal Strategy Section 1.1 3 3 ©2025 Promet Source. All rights reserved. Firm Background, Qualifications, and Experience Promet Solutions Corporation, doing business as Promet Source, is a full-service, SBA-certified small business incorporated in the State of Illinois and headquartered in Chicago. Since our founding in 2003, we have built a national reputation for delivering strategic digital solutions, complex web and mobile application development, and 24/7 managed support services. We specialize in open-source platforms such as Drupal, and have served a wide range of public sector, higher education, and nonprofit clients. With over 70 Acquia certifications and a 20+ year history of successful project delivery, Promet brings deep technical proficiency, stability, and a track record of innovation to every engagement. ●Full Legal Name: Promet Solutions Corporation ●State of Incorporation: Illinois ●Address: 4809 N Ravenswood Ave, Suite 126, Chicago, IL 60640 ●Phone: (773) 525-8255 ●D-U-N-S #: 191251136 ●Years in Business: 21 ●Employees: 25 ●Principal authorized to bind firm & Point of Contact: Cassey Bowden, Sr. Director of GTM & Proposal Strategy, cassey@prometsource.com Section 1.2 Firm Background Promet Source delivers human-centered, results-driven digital solutions that help public organizations navigate complexity, enhance user engagement, and achieve their strategic goals. Our approach integrates design thinking, technical excellence, and a deep understanding of accessibility and compliance standards. Our team brings expertise in 25+ specialized skills across content management systems, application frameworks, and web infrastructure, and offers 30+ Drupal managed services to support long-term performance, security, and optimization. Our design process includes stakeholder workshops, persona development, and iterative user experience (UX) testing to ensure inclusive, intuitive solutions that serve the full spectrum of community users. Promet applies an Agile project methodology tailored for fixed-cost public sector projects, with delivery structured in two-week sprint cycles. This ensures transparency, continuous feedback, and the ability to adapt to evolving needs without compromising scope or schedule. Through this approach, we empower municipal clients like the City of La Quinta to launch secure, scalable, and impactful digital experiences that improve access and engagement for residents, businesses, and visitors. Capabilities 4 4 ©2025 Promet Source. All rights reserved. Firm Background, Qualifications, and Experience Section 1.2 (continued) Qualifications, Competencies & Credentials The Promet Developers, Analysts & Specialists hold over 70+ certifications. ●Founded in 2003 with 20+ years of digital strategy, design, and development experience ●SBA-certified Small Business headquartered in Chicago, Illinois ●Recognized Drupal leader with 70+ Acquia certifications ●Broad expertise in 25+ technical competencies, including: ○Drupal CMS (custom, decoupled, and multisite implementations ○Content modeling and editorial workflows ○Application frameworks and third-party integrations ○Mobile-first and responsive design ○Headless architecture and API development ●Providers of 30+ Drupal managed services, including: ○Security patching and version upgrades ○Performance optimization and uptime monitoring ○Hosting strategy, content governance, and editorial training ●End-to-end design capabilities: ○UX research and persona development ○Stakeholder engagement workshops ○WCAG 2.1 accessibility design ○UI design aligned with public sector standards ●Specialized in government and municipal web projects with experience delivering secure, compliant, and scalable solutions ●Agile project delivery structured for fixed-cost engagements, ensuring transparency and stakeholder alignment from start to finish 5 5 ©2025 Promet Source. All rights reserved. Experience: Scope of Services Development: We maintain a wide range of experience and in-depth skills in development with Drupal both as a content management system and as an application framework. ●Aegir customization ●Agile Scrum practices for Drupal ●Architecture and code best practices ●Custom ecommerce ●Custom module development ●CMS migrations to Drupal ●Distributed high availability setups ●Drupal version migrations ●Migration ●NoSQL integration ●Performance optimization ●QA and testing for Drupal ●Responsive design ●Search engine optimization ●Site and security audits ●Theming and templating ●Third-party integration ●Cloud infrastructure ●Configuration management ●Continuous integration ●Deployment processes ●Distributed development processes ●Operations management planning ●Scalability ●Systems automation Support: We provide Managed Services for Drupal to support and maintain Drupal-based sites, applications, and products built by ourselves and those built by other developers. ●Automatic QA with updates ●Accessibility scanning ●Best practices guidance ●Development code-level support ●Drupal core updates ●Drupal contributed updates ●Drupal multi-site support ●Drupal distribution/product support ●Drupal security releases ●Drupal site health check ●Help desk support ●NBD, 24x7x4, 24x7x2 coverage ●Online ticket tracking system ●Solr search implementation ●Support for Drupal on LAMP and Microsoft Windows stack ●Support for third-party integration with Drupal ●Technical account manager ●Accessibility audits and remediation ●Automated testing ●Compatibility testing ●Compliance testing ●Integration testing ●Performance and load testing ●Security testing ●Test driven development ●Unit testing ●User acceptance testing ●SLA level support Section 1.2 (continued) 6 6 ©2025 Promet Source. All rights reserved. Experience - We Strive for Long-term Clients Section 1.2 (continued) Scalable, Secure, Easy to Use site building for content managers with no vendor lock in.Years of Expertise Sites Designed, Developed, Migrated Average Hours of Team Member Experience 20+10K+12K+ Certified Team Members 50+ 7 7 ©2025 Promet Source. All rights reserved. Reference Role Dates of Service City of Rochester, NY cityofrochester.gov Matthew Driffill Digital Content Manager matthew.driffill@cityofro chester.gov 585.428.5990 Provus®Gov component library used to develop a modern, cohesive digital platform with consistent messaging; featured enhanced navigation, search functionality, and an accessible, user-centered design for all residents. Acquia hosting via Promet, ongoing support. Team: Director PMO, UI/UX, Sr. Drupal Dev, Accessibility Lead, Lead SA&QA 08/2023 - present Southern Illinois University School of Medicine siumed.edu/ Rikeesha Phelon Director of Marketing and Communications 217.545.3854 rphelon64@siumed.edu ●Streamlined navigation and greater integration of mywcc into student life is reducing the need for staff support with the site. ●Promet’s custom built Audiences module, implemented through Drupal Taxonomy, directs specific content items to specific user groups, such as students, faculty, staff, trustees, and parents, based on the users’ login information. ●Leveraging Drupal’s Google email API module, previews from students’ five most recent emails to appear on and are clickable from their mywcc 04/2020 - present Wasatch Front Waste and Recycling District https://wasatchfrontwas te.org/ Renee Plant Administrative Manager (385) 468-6363 replant@wasatchfrontwa ste.org Design, development, migration, training, and maintenance of District website, including hosting and a mobile application. Promet provides ongoing support and maintenance of website. Team: Director PMO, UI/UX, Sr. Drupal Dev, Accessibility Lead, Lead SA&QA 01/2022 - present Texas Office of Attorney General texasattorneygeneral.gov Baylis Atherton Director, Creative Services (512) 915-4802 baylis.atherton@oag.texa s.gov Drupal site audit, design & discovery, & web development, with continued blocks of support hours Team: Director PMO, UI/UX, Sr. Drupal Dev, Accessibility Lead, Lead SA&QA 04/2022 - present Client References To demonstrate our qualifications and experience in municipal website design, Promet Source is pleased to provide the following client references. Each project showcases our expertise in full-stack web development, accessibility compliance, mobile responsiveness, and long-term support for government agencies. We have included references from city and county projects that are directly relevant to the goals and scope outlined in the City of La Quinta’s RFP. Section 2 8 8 ©2025 Promet Source. All rights reserved. Section 2: Client References Reference Role Dates of Service Martin City Florida (martin.fl.us) Jennifer Hagedorn Web Content Specialist jhagedor@martin.fl.us (772) 288-5779 Staff Assigned: UX Designer, Drupal Developer, Project Manager Promet’s role as a prime contractor is to provide full stack web development services including discovery, design, front-end development, back-end development, ongoing maintenance and support since 2014. Team: Director PMO, UI/UX, Sr. Drupal Dev, Accessibility Lead, Lead SA&QA 09/2014 - present Orange City CA (ocgov.com) julie.nguyen IT Project Manager (714) 834-2417 Julie.Nguyen@ocit.ocgov.com Staff Assigned: Project Manager, UX/UI Designer, Drupal Developer, QA Lead Redesigned and migrated 50+ sites from Civica to D8. Deployment occurred in 12 waves. Ongoing hosting, support, and maintenance. Team: Director PMO, UI/UX, Sr. Drupal Dev, Accessibility Lead, Lead SA&QA 10/2018 - present Fort Bend, TX (fortbendCitytx.gov) Ron Viseh Digital and Content Management Supervisor 281-341-4570 Ron.Viseh@fortbendCitytx.gov Staff Assigned: Full dev team, Accessibility Specialist, Project Manager Redesign and migrate the Fort Bend City website to Drupal 10. Acquia hosting via Promet, ongoing support Team: Director PMO, UI/UX, Sr. Drupal Dev, Accessibility Lead, Lead SA&QA 09/2023 - present To demonstrate our qualifications and experience in municipal website design, Promet Source is pleased to provide the following client references. Each project showcases our expertise in full-stack web development, accessibility compliance, mobile responsiveness, and long-term support for government agencies. We have included references from city and county projects that are directly relevant to the goals and scope outlined in the City of La Quinta’s RFP. Section 2 9 9 ©2025 Promet Source. All rights reserved. Section 3: Cost Summary Phase Estimated Hours Estimated Price Discovery 67 $11,055 Design 58 $9,570 Development 32 $5,313 Front End Development 35 $5,775 Quality Control and Testing 9 $1,469 Project Management 72 $11,946 Training 16 $2,640 Subtotal 290 $47,768 Content Migration 160 $24,100 Total 450 $71,868 Section 3 10 1 0 ©2025 Promet Source. All rights reserved. Section 4: Complementary Services with Cost Automated Accessibility Scanning Inclusions: ●Automated testing across website pages provides users with monitoring and test results distilled into simple to understand emailed scores. ●Administrators can provision permissions to other users to delegate workload and share reports. ●Task manager allows for easy collaboration on reported issues. ●Testing occurs across website assets so users can prioritize based on issues that are widespread or pages with the most issues. ●Support for accessibility testing of PDFs ●Allows for custom checks / policies to be written for checks that are specific to the client ●This software also performs checks for spelling and broken links ●This software offers the ability to consult with members of a Client Services team who are accessibility specialists. This consultation is a part of the subscription fee. Pages Agency Preferred Pricing 5,000 $6,720.00 10,000 $8,320.00 15,000 $11,880.00 17,500 $13,720.00 20,000 $15,520.00 25,000 $19,000.00 30,000 $22,320.00 35,000 $25,200.00 40,000 $28,160.00 45,000 $30,960.00 50,000 $33,600.00 Dubbot-Accessibility Scanning Options Civic AI Navigator Civic Navigator AI is a smart, conversational chatbot built specifically for government websites. It helps residents find answers quickly and easily—without having to dig through long menus or pages. Powered by generative AI, it understands questions in context and keeps the conversation going, even when users ask follow-up questions. Here’s the key benefits of Civic AI for La Quinta: ●24/7 Digital Help Desk: Answers common questions instantly, reducing calls and emails to City staff. ●Conversational + Friendly: Easy for all residents to use—no tech expertise needed. ●Inclusive by Design: Fully accessible and supports multiple languages. ●Site-Specific Knowledge: Pulls answers only from the City’s own website content—no random internet results. ●Customizable to Fit Your Voice: We can tailor the tone, topics, and behavior to match the City’s brand and communication style. By adding Civic Navigator AI to La Quinta’s website, the City can enhance online services, improve access to information, and free up staff time—all while offering a more welcoming, interactive digital experience for the community. Annual Price per Contract Year Y1 Y2 Civic AI Navigator $890.00/month $890.00/month $8,950.00/year $8,950.00/year Setup $8,500 NA Section 4 11 11 ©2025 Promet Source. All rights reserved. Additional Services-Dubbot Automated Accessibility Scanning Inclusions: ●Automated testing across website pages provides users with monitoring and test results distilled into simple to understand emailed scores. ●Administrators can provision permissions to other users to delegate workload and share reports. ●Task manager allows for easy collaboration on reported issues. ●Testing occurs across website assets so users can prioritize based on issues that are widespread or pages with the most issues. ●Support for accessibility testing of PDFs ●Allows for custom checks / policies to be written for checks that are specific to the client ●This software also performs checks for spelling and broken links ●This software offers the ability to consult with members of a Client Services team who are accessibility specialists. This consultation is a part of the subscription fee. Pages Agency Preferred Pricing 5,000 $6,720.00 10,000 $8,320.00 15,000 $11,880.00 17,500 $13,720.00 20,000 $15,520.00 25,000 $19,000.00 30,000 $22,320.00 35,000 $25,200.00 40,000 $28,160.00 45,000 $30,960.00 50,000 $33,600.00 Accessibility Scanning Options 12 12 ©2025 Promet Source. All rights reserved. Section 05: Staffing and Project Organization Our name and inspiration comes from Prometheus of Greek mythology, the Titan god of forethought and fire. In his quest to empower greater possibilities, Prometheus stole fire from the heavens and delivered it to mortals inside of a fennel stalk. A bold strategist with a fearless quest to bring forth the what’s new and next, he serves as the inspiration for all of us at Promet Source. The best way to build an elite website is to employ an elite team to do so. At Promet, the entire staff of award winning, deeply experienced designers, developers, and program managers are available to fulfill the needs of each customer in a customizable configuration most fitting to each unique project. Following, you will find key personnel, including brief descriptions of their qualifications, and an organization chart. The requested resumes are attached. Our Core Values Growth We believe that we can always improve. We are always looking to acquire new skills and raise the bar. Enthusiasm We bring positive energy to all that we do and cultivate an environment that drives confidence, passion, and a friendly, pleasant place to work. Integrity We do what we say we are going to do, deliver as promised, and expect the same from our team members. Data-driven We place a high value on research and data as essential drivers of decision-making and meaningful solutions. Diversity & Openness We respect all people, perspectives, and points of view. We are Prometheans Section 5 13 13 ©2025 Promet Source. All rights reserved. Senior Technical Team Project Management Pam Ross - VP Operations ●Certified PMP and Scrum Master ●Certified Drupal Site Builder ●Google certified for Analytics and Adwords ●10+ years experience ●B.S Penn State University Lori Nicolanti - PMO Director ●25 years experience ●Started career as software developer and DBA ●BBA in Information Systems Cleveland State University ●Advanced Certified Scrum Master Julie Samson - Project Manager ●10+ years experience ●Lead PM for complex and demanding Lenovo project Amy Kim - Project Manager ●15+ years as PM for custom CMS, ecommerce websites and mobile applications ●Experienced in waterfall and agile/scrum methods ●BA Wellesley College UI/UX Peter Ross - UI/UX Project Lead ●10+ years experience ●A.S. The Art Institute ●Expert in Human Centered Design methodology, UI/UX design, and UX research methods ●Design clients have included Orange County CA, SIU, GAO, Portland State University, Billabong, Zebra Technologies Veniz Guzman - SEO Expert & Content Strategist ●B2C, B2B, and B2G SEO clients ●Expert in SEO and user journey optimization ●Content strategist; data-driven decision-making ●Google Analytics (GA4) certified Senior Technical Team Steve Zipfel - Director of Technology ●Microsoft Certified Professional ●Certified E-Business & Web Marketing ●Algonquin College Luc Bézier - Solutions Architect ●13+ years experience ●Acquia certified Drupal Developer ●Lead Dev. on projects such as Portland State University D7 to D8 migration, BBC Good Food, and and Ben & Jerry’s Europe. ●M.S. in IT Engineering from Institut d'Informatique Appliquée Sonal Bendle - Solutions Architect ●15+ years of experience ●SA for Web Development ●Database Architect to improve website performance ●Drupal Migration expert ●Highly proficient in building high traffic, large scale websites John Lutz - Senior Developer ●15+ years experience ●B.S Purdue University ●Senior Dev. on GAO.com migration, SIU project, and OC project Josh Estep - Senior Drupal Developer ●Senior Dev. on GAO.gov Drupal 8 migration ●10+ years experience ●B.S. Furman University Rod Martin - Training Instructor ●10+ years training users of all experience levels in Drupal Promet’s acumen is abundant, with our highly trained staff holding over 70 Acquia certifications, making Promet one of the most highly credentialed Drupal agencies worldwide. While our team members have an average of 7 years each experience with Drupal alone, many of our senior staff date back to near the inception of the Drupal CMS. Our support staff alone have an aggregate 100 years of experience to leverage. 14 Project Team Senior Developer Director UI/UX Developer Client Project Manager TrainerAccount Manager Quality Assurance Project Manager: Your day-to-day project contact, also providing weekly scorecards and monthly reports. All Promet PMs follow Agile project management and PMBOK best practices. Developers: Our developer team is highly certified in Drupal, and are well versed in best practices for security and accessibility to ensure your site is both secure and compliant. Quality Assurance: QA includes performance, security, functionality, accessibility, and more. We base our QA and testing on Drupal best practices. Trainer: Promet trainers empower you to achieve your goals and ensure you feel confident navigating your own website. Billing 15 15 ©2025 Promet Source. All rights reserved. Promet Source will not be using Subcontracting Services from other entities Section 6: Remarks on Subcontracting Services Promet Solutions Corporation affirms that it has NO RECORD of failing to complete any contract or having been involved in any civil litigation, criminal investigation, or regulatory action related to its business practices, services, or personnel. We have maintained a strong track record of integrity, professionalism, and successful project delivery throughout our 21 years in business. Section 7: Disclosures 16 Section 8: Acknowledgement of Insurance Requirement Cassey Bowden Sr. Dir of GTM & Proposal strategy 17 Section 9: Non-Collusion Affidavit Cassey Bowden Cassey Bowden Sr. Dir. GTM & Proposal Strategy Sr. Dir. GTM & Proposal Strategy Cassey Bowden 18 Section 10: Acknowledgement of Addenda N/A N/A 19 Attachment 1: Agreement for Contract Services Please see attached