Trobus Technologies, LLC
Page | 2
Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
Table of Contents
1. Cover Letter ........................................................................................................................ 3
2. Firm Background, Qualifications, and Experience ............................................................. 4
3. References/ Key Clients and Relevant Case Studies .......................................................... 9
4. Pricing List ........................................................................................................................ 10
5. List of Complementary Services Offered by Proposer along with Corresponding Prices 10
6. Subcontracting Services .................................................................................................... 10
7. Technical Approach .......................................................................................................... 11
8. Risk Management Plan ..................................................................................................... 16
9. Insurance Acknowledgement ............................................................................................ 17
10. Addenda Acknowledgement ............................................................................................. 18
11. Attachment: ....................................................................................................................... 19
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
1. Cover Letter
Romila Adhikari, Founder & Principal Consultant
Trobus Technologies, LLC
14502 Newlyn Place
Laurel, MD 20707
Phone: (443) 303-9772
Email: radhikari@trobustech.com
Date: April 13, 2025
City of La Quinta
Attn: Marcie Graham, Marketing Manager
78495 Calle Tampico
La Quinta, California 92253
Ms. Graham,
Trobus Technologies, LLC is pleased to submit our proposal in response to the City of La Quinta’s
Request for Proposal for Website Design and Maintenance Services. As a certified Women-
Owned, Minority-Owned, Disadvantaged, and Small Business Enterprise (WOSB, MBE, DBE,
SBE), we offer a unique blend of technical expertise and cultural insight, with a proven track
record of delivering innovative digital solutions for public-sector clients.
Our mission aligns with the City’s objectives to create a modern, accessible, and user-friendly
website that enhances community engagement and streamlines public services. With extensive
experience in designing ADA-compliant websites for government institutions, we specialize in
scalable platforms that integrate essential services while ensuring compliance with WCAG
standards. Our approach combines visual creativity with technical rigor to reflect La Quinta’s
unique character and commitment to transparency.
We leverage artificial intelligence and automation to optimize workflows and enhance user
interaction, providing real-time insights that improve operational efficiency. Our content
management systems empower city staff to manage content seamlessly while maintaining security
best practices.
We are committed to collaborating with City staff to deliver a website that meets the diverse needs
of residents, businesses, and visitors. Our proposal outlines our experience, methodology, and cost
estimates to ensure successful project execution. We appreciate the opportunity to contribute to La
Quinta’s digital infrastructure and are confident in our ability to deliver measurable value through
integrity and innovation.
Sincerely,
Romila Adhikari
Founder & Principal Consultant
Trobus Technologies, LLC
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
2. Firm Background, Qualifications, and Experience
Company Overview
Trobus Technologies, LLC is a Women and Minority-Owned Business Enterprise (WOSB, MBE)
dedicated to delivering innovative technology solutions tailored to the unique needs of clients
across various industries. With over 40 years of collective experience, the company specializes in
data management and governance, data cataloging, data integration, advanced analytics,
application development, enterprise and data architecture modernization, and IT service
management. Trobus Technologies takes pride in its ability to deliver customized solutions
efficiently, leveraging a diverse blend of technical, business, and legal expertise. Committed to
excellence, the company focuses on creating cutting-edge solutions that drive success for its clients
by embracing advancements in machine learning, artificial intelligence, and digital transformation.
Company Profile
Company Name Trobus Technologies, LLC
Point of Contact Romila Adhikari
Contact Details Email: radhikari@trobustech.com
Phone: (443) 303-9772
Business Address 14502 Newlyn Pl, Laurel, MD 20707
Certifications WOSB, MBE, DBE, SBE
DUNS/UEI DW3ZH19QATL8
CAGE Code 8LYV3
Website https://trobustech.com/
NAICS Codes
NAICS Code Service Description
518210 Data Processing, Hosting, and Related Services
541512 Computer Systems Design Services
541511 Custom Computer Programming Services
541611 Administrative Management and General Management Consulting Services
541519 Other Computer-Related Services
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
Core Competencies and Capabilities
At Trobus Technologies, we specialize in delivering comprehensive solutions across multiple
domains to enhance organizational efficiency and strategic decision-making. Our core
competencies include:
2.4.1 Data Management and Governance
Data management and governance are critical components of our services. We establish robust
frameworks to ensure data accuracy, integrity, and security. This involves implementing access
controls to safeguard sensitive information, ensuring it is accessible only to authorized
stakeholders. Our solutions also help organizations comply with regulatory requirements, reducing
the risk of data breaches and non-compliance penalties. Additionally, we implement processes to
monitor and improve data quality continuously, ensuring that data is reliable and trustworthy.
2.4.2 Data Integration and Engineering
Our data integration and engineering services consolidate data from diverse sources into unified
systems, facilitating real-time access and analysis. This enables organizations to make informed
decisions by leveraging comprehensive data insights. We design and implement data warehouses
and ETL (Extract, Transform, Load) processes to ensure seamless data integration and efficient
data processing. By integrating data in real-time, organizations can respond quickly to market
changes and customer needs.
2.4.3 Data Cataloging
We organize data into centralized, searchable repositories, enhancing visibility and governance
through effective metadata management. This approach ensures that metadata is accurate, up-to-
date, and easily accessible, improving collaboration across teams and departments. With a well-
organized data catalog, users can easily find and access the data they need, reducing time spent
searching for information and enhancing overall productivity.
2.4.4 Advanced Analytics and Business Intelligence
Utilizing machine learning and predictive modeling, we identify patterns and trends to support
data-driven decision-making. Our solutions provide intuitive data visualizations, enabling
stakeholders to understand complex data insights easily and make informed decisions. By
leveraging advanced analytics, organizations can optimize business strategies, predict market
trends, and achieve competitive advantages.
2.4.5 System and Application Development
We design and develop custom web, mobile, and enterprise applications tailored to specific
organizational needs. Our focus is on scalability, ensuring that applications can grow with the
organization, and seamless integration with existing systems to minimize disruption. Applications
are designed with a user-friendly interface, enhancing user adoption and productivity. This
approach ensures that technology solutions align with business objectives and support long-term
growth.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
2.4.6 Enterprise and Data Architecture
Our services align IT strategies with business objectives, providing a roadmap for system
integration and technology adoption. We help organizations develop a technology roadmap that
supports long-term business goals, ensuring that technology investments are strategic and
effective. This involves facilitating the integration of diverse systems, enhancing interoperability
and reducing operational complexity.
2.4.7 Digital Modernization
We assist in transforming legacy systems with modern technologies, enhancing efficiency,
scalability, and business agility. This includes migrating applications to cloud environments,
providing flexibility, cost savings, and improved performance. By adopting modern technologies,
organizations can stay competitive in rapidly evolving markets and capitalize on new
opportunities.
2.4.8 IT Service Management
We streamline IT operations through process automation, reducing manual errors and enhancing
efficiency. Our solutions improve service delivery and responsiveness, ensuring that IT services
are aligned with business needs and are delivered efficiently. We implement frameworks for
continuous improvement, ensuring that IT services evolve with organizational needs and remain
effective over time.
Key Differentiators
• Diverse Ownership: As a WOSB and MBE, Trobus Technologies champions inclusion and
brings diverse perspectives to client solutions.
• Proven Experience: With 40+ years of combined expertise, our team delivers efficient,
integrated tech solutions.
• End-to-End Services: We offer tailored digital transformation services across data, software,
and analytics.
• Innovation & Excellence: We prioritize continuous improvement and cutting-edge
technology.
• Timely Delivery: Known for rapid turnarounds, we help clients stay competitive.
• Custom Solutions: Flexible systems tailored to each client’s unique needs and resources.
• Multidisciplinary Team: Our team blends technical, business, and legal insight for well-
rounded solutions.
Past Performance
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
2.6.1 ClearOne Advantage (Baltimore, MD)
Trobus Technologies led a comprehensive digital transformation initiative for ClearOne
Advantage, including the redesign and management of their website infrastructure. The outcome
included a streamlined user interface, responsive mobile compatibility, and measurable
improvements in lead conversion rates.
2.6.2 Department of Defense (Subcontractor)
In our capacity as a subcontractor, we supported IT-related functions and secure data processing
for internal portals. This included CMS integration, secure hosting, and implementation of
cybersecurity protocols aligned with federal compliance requirements.
2.6.3 American Legal Club (New Jersey)
We developed and maintained a secure, scalable website for American Legal Club, enabling them
to launch new legal tools, client resources, and membership management features. Enhanced SEO
and responsive design contributed to a significant increase in user engagement.
2.6.4 Fairfax County Public Schools (Fairfax, VA)
Trobus Technologies provided enhancements to the district's web platform, including accessibility
audits, content restructuring, and backend optimization. Our work contributed to improved site
performance, easier content management, and greater community access to school resources.
Trobus Technologies' Expertise in Web Development & Digital Solutions
Claim Details Client Examples Impact/Outcome
Expertise in
Website
Development
15+ years of experience
developing websites for
commercial businesses,
educational institutions,
and public
organizations.
American Legal
Club, Lightpoint
Law, ClearOne
Advantage, Rio
Overseas Nepal, HTC
Media, Liquor World
Nepal
Improved page load
times by 40%,
enhancing accessibility
and user experience.
Proven Web
Hosting &
Backend
Development
13+ years of secure web
hosting solutions with
99.9% uptime for
hosted websites.
Nepal Digital
Association
Migrated CMS and
hosting infrastructure
with zero downtime;
reduced load times by
40%.
CMS
Customization
& Integration
Expertise
15+ years customizing
WordPress, Drupal, and
Sitecore platforms.
ClearOne Advantage CMS upgrade led to a
30% increase in form
submissions and a 15%
boost in search engine
visibility.
Knowledge of
Web
13+ years ensuring
ADA and Section 504
Nepal Public Health
Laboratory (NPHL)
Conducted accessibility
audit achieving a 100%
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
Accessibility &
Compliance
compliance for
educational institutions
and public
organizations.
pass rate in external
reviews.
Ongoing
Support &
Maintenance
Services
15+ years providing
proactive maintenance
and 24/7 technical
support with a 99%
client retention rate.
Calvary Christ AG,
Lightpoint Law
Ensured uninterrupted
service and long-term
client satisfaction.
SEO & Data
Analytics for
Business
Growth
14+ years integrating
SEO strategies and data
analytics to drive
growth.
Rio Overseas Nepal Redesigned website
resulted in a 20%
increase in organic
search traffic within
three months.
Key Personnel Framework
Role Responsibilities Expertise
Project Manager
(Primary Contact)
Romila
Oversees the entire project lifecycle,
manages client communications, and
ensures adherence to the timeline and
deliverables.
Project management, client
relations, timeline
management, team
coordination, risk mitigation.
Lead UX/UI
Designer
Pratham Sharma
Develops website wireframes, visual
aesthetics, and branding. Ensures ADA
& WCAG 2.1 compliance from the
design phase and collaborates on
iterative feedback.
UX/UI design, accessibility
standards (ADA, WCAG
2.1), wireframing, branding,
design iteration.
Web Developers
(Frontend &
Backend)
August Dahal
Builds and implements the website
infrastructure. Develops frontend and
backend functionality and integrates
interactive features. Ensures responsive
design.
Frontend and backend
development, web
infrastructure, mobile
responsiveness, interactive
features integration.
Cybersecurity
Specialist
Ankita Rijal
Manages security protocols, conducts
vulnerability assessments, implements
firewalls, DDoS protection, and
encryption. Performs regular
cybersecurity audits.
Cybersecurity, vulnerability
assessments, firewall
management, DDoS
protection, encryption,
compliance.
SEO & Digital
Marketing
Strategist
Samir Pant
Optimizes content for search engines,
implements SEO best practices, tracks
website performance, and adjusts
strategies for higher visibility.
SEO, digital marketing,
content optimization,
structured data, analytics,
local content strategy.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
CMS
Implementation
Specialist
Configures the CMS, ensures content
management processes, and trains
internal teams on CMS usage. Provides
post-launch CMS support.
CMS configuration and
management, workflow
automation, training, content
management, user support.
Quality Assurance
(QA) Tester
Nirakash Shrestha
Conducts testing for performance,
accessibility, and security. Ensures all
interactive components function as
intended and resolves any identified
issues.
Quality assurance,
accessibility testing (ADA
compliance), cross-browser
testing, functionality testing.
Conflict of Interest
All personnel performing work on behalf of Trobus Technologies, LLC are free of any conflict of
interest regarding this project. Trobus Technologies, LLC further certifies that all information,
pricing, and terms provided in this proposal are valid for a minimum of ninety (90) days from the
date of submission."
3. References/ Key Clients and Relevant Case Studies
Case Study Client Challenge Solution Results
Case Study 1:
Website
Redesign &
Accessibility
Compliance
Educational
Institution
Poor website
navigation, mobile
responsiveness, and
accessibility issues
affecting user
engagement.
Redesigned website
with Divi to
Gutenberg
migration, advanced
search integration,
multi-language
support, event
calendar, and SEO-
optimized content
strategy.
30% reduction
in bounce rates,
25% increase in
mobile user
engagement,
and 100% pass
rate in
accessibility
audits.
Case Study 2:
Scalable Web
Platform with
API
Integrations
State
Workforce
Developme
nt Board
Needed a scalable
platform with API
integrations for job
postings and
applicant tracking,
facing slow load
times and security
vulnerabilities.
Developed a custom
WordPress platform
with integrated API
connections, real-
time data sync,
enhanced security
protocols, and a
modular backend.
40% faster page
load times, 50%
reduction in
manual data
entry, and
99.9% uptime
reliability.
Case Study 3:
Feature-Rich
WordPress
Website
Development
ClearOne
Advantage
(Legal
Services
Firm)
Required a secure
website with
interactive features
like custom forms
and client portals
while maintaining
compliance
standards.
Built a custom
WordPress site with
Gravity Forms
integration,
advanced search
feature, multi-factor
authentication, and
30% increase in
form
submissions,
99% client
retention, and
reduction in
security
breaches.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
AI-driven fraud
detection.
4. Pricing List
Service Year 1 Year 2 Year 3 Year 4 Year 5 Total
Website Redesign & CMS Setup $40,000 – – – – $40,000
Hosting Fees $500 $500 $500 $500 $500 $2,500
Training Costs $2,000 – – – – $2,000
Maintenance & Support $3,000 $3,000 $3,000 $3,000 $3,000 $15,000
Total $45,500 $3,500 $3,500 $3,500 $3,500 $59,500
5. List of Complementary Services Offered by Proposer along with Corresponding Prices
Add-On Service Starting
Price
Description
Branding / Logo
Redesign
$2,000 Complete refresh or creation of a new logo and
brand identity guidelines.
Custom Plugins /
Integrations
$2,500 Development of tailored features or third-party
service integrations.
CRM or Newsletter
Integration
$1,500 Integration with Mailchimp, HubSpot, Salesforce,
or similar platforms.
Live Chat Setup $1,500 Install and configure live chat tools like Crisp,
Tawk.to, or Intercom.
Social Media Feeds $1,200 Real-time display of Instagram, Twitter, Facebook,
etc., content.
Interactive Maps $1,500 Custom Google Maps integration with filters and
embedded directions.
Chatbot Implementation $2,000 AI or rule-based chatbot setup for enhanced
customer interaction and support.
6. Subcontracting Services
Trobus Technologies, LLC does not anticipate the use of subcontractors for this engagement. All
services, including website design, development, content migration, hosting, maintenance, SEO,
ADA compliance, and ongoing support, will be provided directly by Trobus Technologies’
internal team.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
Should a specialized service require subcontracting, the City of La Quinta will be notified in
advance, and all subcontractors will meet applicable qualifications and insurance requirements.
7. Technical Approach
Trobus Technologies, LLC is a dynamic and forward-thinking digital solutions provider
specializing in website development, hosting, and maintenance services. With a proven track
record of delivering over 50 successful website projects for higher education institutions, public
sector agencies, and government clients, we bring a robust foundation in performance-driven
design, secure infrastructure, and compliance with ADA and Section 504 accessibility standards.
Our multidisciplinary team of developers, designers, project managers, and accessibility
specialists works collaboratively to craft websites that are not only visually engaging but also
highly functional, secure, and fully optimized for diverse audiences. We take pride in our ability
to meet complex digital requirements while maintaining agility, transparency, and alignment with
client goals.
Website Redesign
7.1.1 UI/UX Enhancements Led
Trobus Technologies, LLC redesigns websites to be high-performing, user-friendly, and
accessible. We begin with analytics-driven assessments to identify performance issues (e.g.,
53/100 scores) and address them through code optimization, asset compression, and fast-loading
formats like WebP.
We streamline interfaces with clean layouts and responsive, user-friendly forms featuring auto-
fill, validation, and progress indicators. Our team audits plugins to remove bloat and security
risks, replacing them with efficient, CMS-native tools. Navigation is improved through user
journey mapping and ADA-compliant, mobile-optimized mega menus for easy access to key
content.
7.1.2 Full ADA & Section 508 Compliance
We adhere strictly to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, ensuring
that every user—regardless of ability—has full access to information and services.
To achieve compliance, Trobus ensures that all digital content is Perceivable, Operable,
Understandable, and Robust (POUR). Our development standards include:
• Alt Text for all meaningful images
• Captioning and transcripts for video and audio content
• Keyboard-only navigation for those unable to use a mouse
• High contrast color schemes to assist visually impaired users
• Scalable text without layout disruption
• ARIA roles and landmarks for screen readers
• Accessible forms with labels, focus indicators, and error messaging
We implement these standards from the ground up—starting at wireframing—ensuring they’re
embedded into the architecture rather than layered on as an afterthought. Our team uses both
automated testing tools (such as AXE and WAVE) and manual validation with real assistive
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
technologies to verify compliance. Trobus also provides clients with an accessibility statement
template and trains their staff to maintain ongoing compliance as content evolves.
7.1.3 Advanced SEO Strategy to Improve Organic Visibility
Trobus Technologies, LLC delivers expert SEO through a combination of on-page and technical
strategies. We optimize meta tags, headings, and schema markup for better search visibility, and
use HTML5 and structured layouts for clarity.
To address speed and Core Web Vitals, we optimize images, implement lazy loading, and use
caching. We run PageSpeed and Lighthouse audits to track progress. Our mobile-first approach
ensures full responsiveness and strong UX signals like low bounce rates and high session
durations. We also configure sitemaps, robots.txt, and canonical tags to support clean indexing
and high rankings.
7.1.4 Secure and Accurate Content Migration
Trobus Technologies, LLC ensures secure, accurate content migration through a structured
process. We begin with a content audit to assess what will be migrated, archived, or updated,
followed by mapping to the new site architecture with SEO-friendly redirects and metadata
preservation. A full-site backup and version control are used for safety and rollback options.
Migration is executed using CMS-specific tools and scripts, supported by manual QA checks for
critical content. Post-launch, we verify all links, forms, downloads, and media. All processes are
encrypted and conducted under secure protocols using staging environments to ensure data
integrity and smooth deployment.
7.1.5 Core Features Developed
Trobus Technologies, LLC delivers key interactive features tailored for municipalities:
• Event Management: Staff can post and manage events with filters, calendar sync, and
public access.
• Social Sharing: Built-in tools allow easy sharing of content across major platforms to
boost engagement.
• AI Chatbots: 24/7 support via LLM-based bots that answer FAQs, assist users, and
reduce staff workload.
• Mobile-First Design: Fully responsive design optimized for fast, accessible use on all
devices.
Hosting & Maintenance
7.2.1 Scalable, Secure, and Cloud-Native Infrastructure
Trobus Technologies, LLC recommends a secure, cloud-based hosting solution designed for
government-grade performance and compliance (GDPR, HIPAA, SOC 2). Our architecture
ensures 99.99% uptime, automatic failover, and rapid disaster recovery with RTO/RPO targets
met within hours. Data is encrypted, access is tightly controlled, and distributed data centers
guarantee uninterrupted service. Integrated tools like HubSpot support CRM and chatbot
features, while the cloud-native setup ensures scalability, security, and long-term reliability.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
7.2.2 Guaranteed Service Levels and 24/7 Support
Trobus Technologies, LLC guarantees 99.9% uptime (less than 8.76 hours downtime/year) with
24/7 monitoring and SLAs for rapid issue response:
• Critical: 30–60 min response, 4–8 hrs resolution
• High: 2 hrs response, 12–24 hrs resolution
• Medium: 4 hrs response, 48 hrs resolution
• Low: 24 hrs response, 3–5 business days resolution
We monitor uptime, security, and performance in real time, with automated alerts and
transparent incident tracking. Daily backups (30-day retention) and advance notice of
maintenance ensure reliability. Service credits apply if uptime falls below the guarantee.
7.2.3 Data Backup and Recovery Protocols
Trobus Technologies, LLC ensures robust data protection with daily encrypted backups of all
critical assets, retained for 30 days. Backups are stored in multiple offsite locations for redundancy
and disaster recovery. In emergencies, full-site restoration is quickly initiated, with content
integrity checks and staged re-deployment to minimize disruption.
7.2.4 DDoS Mitigation, Firewalls, and Threat Protection
Trobus implements a layered, proactive security model to prevent cyber threats, with a special
focus on Distributed Denial of Service (DDoS) attacks, brute force attempts, and web application
threats. We partner with Cloudflare to deliver enterprise-grade DDoS protection, load balancing,
and global traffic management.
Our DDoS mitigation strategy includes:
• Traffic Scrubbing: The process of detecting and filtering malicious traffic to ensure that
only legitimate requests reach the web server.
• Rate Limiting: The management of API calls and incoming traffic volume to prevent
overloads.
• Geo-blocking: The blocking or restricting of access from countries or regions known for
frequent cyberattacks.
Additionally, Trobus deploys application firewalls (WAF) that monitor and block malicious
scripts, cross-site scripting (XSS), SQL injections, and other vulnerabilities. These tools are
regularly updated to reflect the latest threat signatures.
7.2.5 Incident Response and Uptime Optimization
Our operations team ensures round-the-clock incident detection, alerting, and escalation. Using
continuous performance tracking, we identify anomalies such as slow load times, failed form
submissions, or unusual user activity—addressing issues before they escalate. We leverage load
balancing to intelligently distribute web traffic across multiple servers or cloud instances, reducing
latency and preventing single points of failure. Our team also performs proactive performance
tuning, regularly auditing code, scripts, and server logs to uncover and resolve inefficiencies.
7.2.6 Update Schedule and Patch Management
Trobus Technologies, LLC maintains a disciplined and transparent update policy to protect the
system from emerging threats and vulnerabilities.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
• Weekly or bi-weekly updates are applied to all website components, including CMS (e.g.,
WordPress), plugins, and themes.
• Critical security patches are deployed within 24 to 48 hours of release, ensuring minimal
exposure to zero-day threats.
• Firewall and antivirus definitions are updated immediately upon discovery of new malware
or attack vectors.
• All updates are first tested in a staging environment to identify potential conflicts or
regressions before deployment to the production site.
Security and Compliance
At Trobus Technologies, LLC, we prioritize security and compliance to ensure the protection of
sensitive data and meet regulatory requirements while providing the City of La Quinta with a
modern, secure, and user-friendly website.
Cybersecurity Protocols for Data Protection: We implement robust cybersecurity protocols to
safeguard sensitive information. This includes SSL/TLS encryption to secure data transmission
between users and the website, protecting communications from tampering and eavesdropping.
Regular security audits and vulnerability assessments are conducted to proactively identify and
address potential risks. Role-Based Access Control (RBAC) ensures that only authorized
personnel can access sensitive data and perform critical actions on the content management system
(CMS).
Threat Detection and Vulnerability Management: Our approach to threat detection involves
continuous security monitoring using advanced tools like Wordfence and Sucuri. These tools
detect potential threats and vulnerabilities in real time. Automated malware scanning and intrusion
detection systems prevent unauthorized access by identifying unusual activity. Timely updates to
WordPress core, themes, and plugins ensure protection against emerging threats.
FERPA and Regulatory Compliance: We employ data anonymization techniques and secure
storage methods to protect sensitive information. Detailed access logs and audit trails maintain
transparency and accountability while supporting compliance with regulations like FERPA.
Regular policy reviews ensure alignment with evolving regulatory requirements.
Encryption of Sensitive Data: Sensitive data is encrypted both in transit (using SSL/TLS
protocols) and at rest (using AES-256 encryption). Secure APIs are used for third-party
integrations to protect data exchanges. Password hashing and multi-factor authentication (MFA)
add layers of security for administrator accounts.
This comprehensive approach ensures robust protection against cyber threats while maintaining
compliance with industry standards.
Ongoing Support & Enhancements
At Trobus Technologies, LLC. we are committed to providing continuous support and
enhancements to ensure the City of La Quinta’s website operates at its highest potential long after
its launch. Our goal is to foster a strong, collaborative relationship with City staff, making sure the
website remains secure, functional, and aligned with La Quinta’s evolving needs.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
7.4.1 Support Model
• Dedicated Account Manager: To ensure personalized support and prioritize any issues or
requests, we will assign a dedicated account manager. This individual will be your main
point of contact and will oversee all ongoing support tasks, providing prompt responses
and quick resolutions to any issues.
• 24/7 Helpdesk Support: We offer round-the-clock helpdesk support to address any urgent
issues or technical difficulties that may arise. Our support team is always available to assist
you, ensuring minimal downtime.
• Ticketing System: A robust ticketing system will be in place, allowing City staff to easily
submit requests for support, track progress, and manage any issues. This ensures
transparency and efficient handling of requests.
7.4.2 Feature Updates and Enhancements Post-Launch
• Regular Post-Launch Updates: We will manage and implement regular updates for
WordPress core, plugins, and security patches to keep the website secure and up-to-date.
These updates will be scheduled to minimize disruption and will include necessary bug
fixes and enhancements.
• Agile-Based Enhancement Process: We follow an agile-based development process,
allowing us to quickly respond to new feature requests and site improvements. We will
work collaboratively with City staff to identify new features and enhancements, ensuring
the website evolves according to the City’s needs.
7.4.3 Training Programs for Client Staff
• Comprehensive Onboarding and User Training: To ensure City staff can efficiently
manage and update content on the new website, we will provide comprehensive onboarding
and user training sessions. This training will cover all aspects of the website's content
management system (CMS), from basic updates to more advanced features.
• Detailed Documentation and Video Tutorials: We will supply easy-to-follow
documentation and video tutorials for content management, including step-by-step
instructions for updating text, images, and other media on the website. This will empower
City staff to make updates independently, without relying on external assistance.
• Ongoing Live Training and Knowledge-Sharing Resources: In addition to the initial
training, we offer ongoing live training sessions and access to knowledge-sharing
resources. This will allow staff to stay informed about new features and best practices for
maintaining the website.
7.4.4 Analytics and Performance Tracking
• Google Analytics: Track real-time traffic, user behavior, and site performance to guide
improvements.
• Performance Monitoring: Implement uptime tracking and site speed optimization for a
smooth user experience.
• Cloudflare Integration: Enhance security, prevent DDoS attacks, and speed up content
delivery.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
• Custom Dashboards: Provide tailored KPI dashboards to help City staff monitor engagement
and traffic trends.
Project Phasing & Timeline
Phase Title Duration Key Activities
1 Discovery &
Planning
4–6 weeks Stakeholder meetings, technical audit, define
scope/timeline/deliverables, compliance &
security requirements, project roadmap.
2 UI/UX Design &
Prototyping
6–8 weeks Wireframes, visual mockups, mobile-
responsive prototype, ADA/WCAG
compliance, CMS structure and navigation
finalized.
3 Development &
CMS Integration
8–12 weeks Frontend/backend development, CMS setup,
security configuration, SEO structure,
integration of interactive tools (chat, forms).
4 Testing, Security &
Content Migration
6–8 weeks QA testing, ADA checks, penetration testing,
SEO-preserving content migration, User
Acceptance Testing.
5 Deployment &
Training
4–6 weeks Final performance review, smooth launch,
staff CMS training, technical documentation
and support materials delivered.
6 Ongoing Support &
Maintenance
Remainder
of Contract
Monitoring, security patches, SEO updates,
quarterly reviews, scalability planning.
Total Estimated
Implementation
Time
6–8 months Full implementation timeline before
transitioning to long-term maintenance.
7.5.1 Ongoing Maintenance: Remainder of 2-Year Contract
Following the initial 6–8-month implementation period, we will provide ongoing support and
maintenance for the remainder of the 2-year contract. This phase includes regular updates, security
patches, performance tracking, and quarterly strategy sessions to ensure the website continues to
meet La Quinta’s needs and serves its community effectively.
Disclosures
Trobus Technologies, LLC affirms that it has no alleged significant prior or ongoing agreement
failure, civil or criminal litigation, or investigations pending within the past five (5) years. There
is no negative history to disclose.
8. Risk Management Plan
Risk
Category
Mitigation Client Examples Outcomes
Project
Delays
Clear goals, early
discovery, milestone
reviews
American Legal Club,
Lightpoint Law
30% fewer scope
changes
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
Staff
Turnover
Backup staffing, flexible
resources
ClearOne Advantage,
Nepal Public Health Lab
Met deadlines in 5 of
10 key projects
Scope
Creep
Defined scope, change
control, transparency
HTC Media, Liquor
World Nepal
8 of 10 projects on
budget
CMS
Issues
QA tools, testing, staging
environments
Nepal Digital
Association, Rio
Overseas Nepal
9 of 10 launches error-
free
UX Gaps WCAG 2.1 AA, usability
testing
Nepal Public Health Lab,
Calvary Christ AG
95% UX/accessibility
satisfaction
Vendor
Delays
SLAs, buffers, structured
coordination
Liquor World Nepal,
Nepal Digital
Association
25% fewer delays
9. Insurance Acknowledgement
Page | 18
Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
10. Addenda Acknowledgement
Trobus Technologies, LLC acknowledges receipt of all issued addenda for RFP Website Design
and Maintenance Services.
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Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707
11. Attachment:
Page | 20
Website Design and Maintenance Services
Trobus Technologies, LLC
radhikari@trobustech.com
(443) 303-9772
14502 Newlyn Pl, Laurel, MD 20707