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HomeMy WebLinkAbout2025-26 Everbridge Inc (Nixle) - Emergency Notifications1 MEMORANDUM Cv &gra CALIFORNIA DATE: May 30, 2025 TO: Jon McMillen, City Manager FROM: Lisa Chastain, Public Safety Management Analyst RE: Everbridge (Nixle 360) - Communications software for emergency public and employee alerts. Please list the Contracting Party / Vendor Name, any change orders or amendments, and the type of services to be provided. Make sure to list any related Project No. and Project Name. ✓ Authority to execute this agreement is based upon: Approved by City Council on City Manager's signing authority provided under the City's Purchasing & Contracting Policy [Resolution No. 2023-008] for budget expenditures of $50,000 or less. City Manager's signing authority provided under the City's Personnel Policy Section 3.2 for temporary employment positions. Department Director's or Manager's signing authority provided under the City's Purchasing Policy [Resolution No. 2023-008] for budget expenditures of $15,000 and $5,000, respectively, or less. Bid Sole Source Procurement Method (one must apply): RFP ❑ RFQ 3 written informal bids Select Source 111 Cooperative Procurement Requesting department shall check and attach the items below as appropriate: Agreement payment will be charged to Account No.: 226-0000-43120 Agreement term: Start Date 07/01/2025 Amount of Agreement, Amendment, Change Order, etc.: End Date $ 10,335 06/30/2026 REMINDER: Signing authorities listed above are applicable on the aggregate Agreement amount, not individual Amendments or Change Orders! Insurance certificates as required by the Agreement for Risk Manager approval Approved by: Oscar Mojica Date: 5/2/2025 Bonds (originals) as required by the Agreement (Performance, Payment, etc.) Conflict of Interest Form 700 Statement of Economic Interests from Consultant(s) NOTE: Review the "Form 700 Disclosure for Consultants" guidance to determine if a Form 700 is required pursuant FPPC regulation 18701(2) Business License No. Expires: Requisition for a Purchase Order has been prepared (Agreements over $5,000) ✓ C 78495 Calle Tampico I to Quinta, California 92253 1760.777.7000 I www.laquintaca,gov everbridge. Prepared for: Lisa Chastain City of La Quinta, CA 78495 Calle Tampico La Quinta CA 92253 United States Ph: (760) 564-3199 Fax: (760) 564-3111 Email: Ichastain@laquintaca.gov everbridge.com Quotation Quote #: Q-212528 Date: 4/17/2025 Expires On: 6/16/2025 Confidential Salesperson: Richard Kramer Phone: Email: richard.kramer@everbridge.com Payment Term:Net 30 Entity ID: Everbridge, Inc. - 26-1919312 Contract Summary Information: Contract Period: Contract Start Date: Contract End Date: Note: "*Quantity on this quote represents the population count 12 Months 7/1/2025 6/30/2026 Year 1 QTY DESCRIPTION 42,000 Nixle 360 1 Nixle Data Refresh Year 1 TOTAL: USD 10,335.00 Pricing Summary: Year One Fees: USD 10,335.00 One-time Implementation and Setup Fees: USD 0.00 Professional Services: USD 0.00 Total Year One Fees Due: USD 10,335.00 Messaging Credits Summary: Initial Credits Allowance Additional Credits Purchased Total Credits Year 1 1,500,000 0 1,500,000 Quote Terms: Page 1 of 2 1. This Quote and the Service(s) provided are subject to the Everbridge, Inc. —Nixie Solutions service agreement entered into by and executed between the relevant Everbridge entity and the client identified above (the "Master Service Agreement"). 2. Subject to sales taxes where applicable. 3. Except for currency designation, the supplemental notes below, if any, supplied in this Quote are for informational purposes and not intended to be legally binding or override the language of the Master Service Agreement. Please, Sign, Date and Return: Signature: Name (Print): Shil-1 Dev1M-Lebow Shirley DevllrvLe w(May 30,102S 1051 LHi.]) Shirley Devlin -Lebow Please, Sign, Date and Return: City of La Quinta Signature: b a e (Print): Jon McMillen Date: May 30, 2025 Title: CAO Date: June 4, 2025 Title: City Manager Everbridge, Inc. 8300 Boone Blvd, Suite 800 Vienna,VA 22182 (818) 230-9700 THANK YOU FOR YOUR BUSINESS! Page 2 of 2 'reverbridge- Everbridge Nixle - 360 Overview SYSTEM INCLUSION - Confidential Everbridge Nixle 360 is a complete communication solution delivering maximum community impact. Agencies can engage their communities through all channels including voice for ultimate engagement. This solution may not be available in every country. Usage • Unlimited email messages • Unlimited Web messages • Unlimited Facebook & Twitter notifications • SMS, Voice notifications are subject to the Everbridge Credit Based Usage Policy. • Our service transmits messages through various channels using standard protocols. Messaging services like email, voice calls, and SMS may experience delays or undelivered messages due to third parties, often chosen by you or the recipient (e.g., busy signal, carrier network issues, or dead battery). We cannot guarantee delivery and advise against relying solely on one messaging channel for important communications. • Our service supports messaging through various channels, subject to usage limits ("Message Credits"). Your Quote or pricing document outlines your annual Message Credit Limit. This limit includes unlimited push notifications via our app, email, or pager, and a maximum number of individual messages before incurring extra costs. You can monitor your Message Credit usage, limit, and remaining credits on our Client Portal. If you exceed your limit, we may charge you for overages. We advise purchasing more Message Credits if you are close to your limit. Additional Message Credits can be bought anytime. • Each of the following is counted as a single message credit: • SMS Text messages: • For messages that contain only GSM characters, each 153 characters or portion thereof. • For messages that contain any non -GSM characters, each 67 characters or portion thereof. • GSM characters include only characters in the GSM 7-bit default alphabet. • Character limits for SMS Text messages are determined by telecommunication providers. Everbridge reserves the right to change the length of a single SMS Text message if telecommunication providers update these amounts. • Voice messages or Conference Voice: One minute or portion of a minute of the voice message, calculated on a cumulative basis per month, per destination country. • TTY: One minute per TTY message. © Everbridge, Inc. Confidential & Proprietary www.everbridge.com 1 'reverbridge. • Fax: Per Page Transmitted. For details, please refer to the Messaging Credits System Inclusion. Core Platform Access SYSTEM INCLUSION - Confidential • One (1) account with one (1) Everbridge Nixle Wire group • Unlimited administrators to initiate messages, manage groups and manage users • Unlimited users with either private or public group permissions • Unlimited administrator and user access to smart phone publishing application, Engage Bridge • Ability to access multiple accounts (alternative to Group Level Permissions) • Includes 5 keywords • Client hereby grants to Company a non-exclusive, royalty free and fully -paid, transferable, worldwide, irrevocable, and perpetual right and license (including the right to sublicense through multiple tiers of sublicensees) to (a) use, copy, display, disseminate, publicly perform, publicly display, digitally transmit, publish, translate, reformat, create derivative works from, and otherwise use communications Client sends through the Solutions ("Client Communications") as necessary to provide the applicable Solutions and for public facing communications to citizens, other public groups and public facing websites, including social media (e.g., Google Alerts, National Center for Missing & Exploited Children) and users of the Nixle service (collectively, "Public Communications"), (b) use and display Client's trademarks, service marks and logos, in connection with providing the applicable Solutions, including any Public Communications, and (c) to use, sell, offer to sell, and otherwise exploit any product or service based on, embodying, incorporating, or derived from the Client Communications. Client hereby grants to Company a non-exclusive, fully -paid right to place a widget on Client's website to facilitate Contact opt -in registrations to the applicable Solutions. Client further acknowledges and agrees that all personal information collected from or about individuals registering through such widget by Company shall be controlled and processed by Company in accordance with the Nixle Services -Specific Data Practices in Company's privacy notice available at https://www.everbridge.com/about/legal/everbridge-global-privacy-notice. Key features • Message Types: • Alerts Messages • Advisories Messages • Community Messages • National Weather Service (NWS) automatic rebroadcast via email and SMS • Publishing Groups • Access to Nixle Wire Group • Unlimited Public Group Creation © Everbridge, Inc. Confidential & Proprietary www.everbridge.com 2 � everbridge SYSTEM INCLUSION - Confidential • Unlimited Private Group Creation • Unlimited usage of CSV Import tool • Location Targeting / Geo Targeting • Points & Radius • City/Town Name or Zip Code • Custom polygon • Messaging Formatting • Multiple email attachments of PDF, DOC and image file formats (10 MB Maximum) • Scheduling Messaging • HTML email editor • Messaging and Email templates • Spanish translation • Standard Publishing Channels • Email • SMS (with hyperlink to Message Widget and Agency RSS feed) • Push message to Everbridge Mobile App • Voice dialing (Reverse 911) • Website Publishing Channels • Agency website via Nixle Message Widget • Registration widget for website integration • RSS Feed • Integration Publishing Channels • IPAWS Publishing — EAS • IPAWS Publishing — WEA • Google Public Alerts • Social Media (Facebook & Twitter) • Reporting • Registration reporting • Social media reporting • SMS, Email • Voice Message Configuration Options • Upload a voice message • Record a voice message • Text -to -speech • Tipping • Anonymous tip communication tool • Export tip data • Tipping embed buttons © Everbridge, Inc. Confidential & Proprietary www.everbridge.com 3 'reverbridge. Set-up, Implementation & Support SYSTEM INCLUSION - Confidential • Provision customer account including system & user set-up • Up to 3 hours of dedicated implementation Specialist during a standard implementation • 24x7x365 access to the online Nixle Support Portal • 24x7x365 technical support via Email & Phone • 9am to 5pm access to live phone support Monday to Friday • To enable our customer support teams to more effectively solve our customers' support -related issues, we use an artificial intelligence feature to provide analytics, suggest guidance, and improve our knowledge base. Access to support tickets is required for the feature to operate. • Dedicated Account Manager For more information about the policies that apply to our Services and how you use them, refer to our Policy Page [tps://www.everbridge.com/company-policies. You will obtain all requisite permissions or consents to support your use. For more information on the accreditations, certifications and operational practices relevant to the Service(s) you have purchased from us, refer to trust.everbridge.com. © Everbridge, Inc. Confidential & Proprietary www.everbridge.com 4