CivicPlus 2024-02-29C p
CivicPlus
302 South 4th St. Suite 500
Manhattan, KS 66502
us
Client:
Quote #:
Date:
Expires On:
Bill To:
Statement of Work
Q-65191-1
2/29/2024 10:06 AM
4/29/2024
SALESPERSON
Phone
EMAIL
DELIVERY METHOD
PAYMENT METHOD
Gabby Bond
gabriel.bond@civicplus.com
Net 30
Discount(s)
QTY
PRODUCT NAME
DESCRIPTION
1.00
CivicClerk Year 1 Annual Fee
Discount
Year 1 Annual Fee Discount
One-time(s)
QTY
PRODUCT NAME
DESCRIPTION
1.00
CivicClerk Media Implementation
CivicClerk Media Implementation Fee
1.00
CivicClerk Historical File Import
(up to 7,500 files — PDF / MP3 /
MP4)
CivicClerk Historical File Import (up to 7,500 files — PDF / MP3 / MP4)
1.00
CivicClerk Historical File Import
(more than 7,500 files — PDF /
MP3 / MP4)
CivicClerk Historical File Import (more than 7,500 files — PDF / MP3 / MP4)
Recurring Service(s)
QTY
PRODUCT NAME
DESCRIPTION
1.00
Agenda and Meeting
Management Select: Media
Annual Fee
Agenda and Meeting Management Select: Media Annual Fee - Unlimited
storage, unlimited users, up to 3 concurrent streams
V. PD 06.01.2015-0048
Page 1 of 3
QTY
PRODUCT NAME
DESCRIPTION
1.00
On -Demand Media Translation -
Machine Annual
On -Demand Media Translation — Machine. Invoiced monthly based on use;
priced per word.
USD 10,102.81
Total Investment - Initial Term
USD 8,567.81
Annual Recurring Services (Subject to Uplift)
USD 6,500.00
Initial Term
12 Months
Initial Term Invoice Schedule
100% Invoiced upon Signature Date
Renewal Procedure
Automatic 1 year renewal term, unless 60
days notice provided prior to renewal date
Annual Uplift
5% to be applied in year 2
This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services Agreement
and the applicable Solution and Services terms and conditions located at https://www.civicplus.help/hc/en-us/p/legal-
stuff (collectively, the "Binding Terms"), By signing this SOW, Client expressly agrees to the terms and conditions of the
Binding Terms throughout the term of this SOW.
V. PD 06.01.2015-0048
Page 2 of 3
Acceptance
The undersigned has read and agrees to the following Binding Terms, which are incorporated into this SOW, and have
caused this SOW to be executed as of the date signed by the Customer which will be the Effective Date:
For CivicPlus Billing Information, please visit https://www.civicplus.com/verify/
Authorized Client Signature
By:
CivicPlus
By:
Name: Name:
Title: Title:
Date: Date:
Organization Legal Name:
Billing Contact:
Title:
Billing Phone Number:
Billing Email:
Billing Address:
Mailing Address: (If different from above)
PO Number: (Info needed on Invoice (PO or Job#) if required)
V. PD 06.01.2015-0048
Page 3 of 3
Powering and Empowering
Government
Cp CIVICPLUS
agenda and meeting
management
SELECT
Premium
Implementation
Proposal valid for 60 days from date of receipt
PS08212023
CivicPlus Company Overview
CivicPlus History
CivicPlus began in 1998 when our founder, Ward Morgan, decided to focus
on helping local governments work better and engage their residents
through their web environment. Over the years, CivicPlus has continued
to implement new technologies and merge with industry forerunners
to maintain the highest standards of excellence and efficiency for our
customers.
Our portfolio includes solutions for website design and hosting, parks and recreation management, emergency and
mass communications, agenda and meeting management, 311 and CRM, process automation and digital services,
codification, licensing and permits, web governance and ADA remediation, social media archiving, and FOIA
management.
EXPERIENCE
RECOGNITION
25+ Years
12,500+ Customers
900+ Employees
Inc. 5000 11-time Honoree
GovTech 2023 Top 100 Company
Stevie® Awards Recognized with multiple, global awards for
sales and customer service excellence
Our commitment to deliver the right solutions in design and development, end -user satisfaction, and secure hosting
has been instrumental in making us a leader in government web technology. We are proud to have earned the trust
of our over 12,500 customers and their 100,000+ administrative users. In addition, over 340 million residents engage
with our solutions daily.
Primary Office
302 S. 4th Street Suite 500
Manhattan, KS 66502
Toll Free: 888.228.2233 I Fax: 785.587.8951
civicplus.com
000
COcivicplus.com 1
Powering & Empowering Government
We empower municipal leaders to transform interactions between residents and government into consistently positive
experiences that elevate resident satisfaction, increase revenue, and streamline operations.
Government leaders tell us that one of their most pressing needs is to improve how residents access and experience
municipal services; however, they struggle with budget cutbacks and technology constraints. CivicPlus enables
civic leaders to solve these problems, making consistently positive interactions between residents and government
possible.
What sets us apart is our Civic Experience Platform. CivicPlus is the only government technology company exclusively
committed to powering and empowering governments to efficiently operate, serve, and govern using our innovative
and integrated technology solutions built and supported by former municipal leaders and award -winning support
teams. With it, municipalities increase revenue and operate more efficiently while fostering trust among residents.
Codification
Open Records
Request
Community
Development
Agenda
and Meeting
Mangement
Social Media
Archiving
Governing
Operating
Municipal
Websites
Serving
1 Lrocess
mation and
al Services
Web Accessibility
Recreation
Management
Mass Notification
System
311 CRM
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Features & Functionality
Agenda & Meeting Management Select
System
CivicPlus' Agenda & Meeting Management Select software is the fastest, most intuitive way to streamline the
entire agenda management process — from creating agenda items to managing live meetings. It provides time-
saving automation while allowing clerks to balance these conveniences with manual controls and overrides. Internal
collaboration with Select is easy with customized workflows, version tracking, and built-in communication tools.
Our innovators designed it to offer configuration flexibility so that the system can be scaled from the most simple
agenda process to the most complex. Built-in integrations and a suite of APIs make working with other internal
applications easy. Agenda & Meeting Management Select's user -defined roadmap ensures that the product will
continue to grow and adapt as transparency requirements and compliance expectations change.
Fully Integrated, Cloud -Based Software Suite
• User-friendly, modern interface
• Unlimited users
• Unlimited storage
• Highly configurable to your agenda and meeting
management processes
• Adaptable permission settings
• Confidential attachments
• Field -level versioning
• Integrated code of ordinances
Part of the Integrated CivicPlus Platform
• Built-in integrations with Dropbox, Microsoft's
One Drive, Google Drive, Laserfiche, Zoom, and
API availability (additional fees may apply)
• Single sign -on through the CivicPlus Platform
• Secure Cloud -Based Hosting
• Automatic Updates
• Customer -Defined Roadmap
• Enhanced Analytics for Data Visibility
Our powerful CivicPlus Platform is the foundation on which all our CivicPlus solutions are built, allowing them to work
seamlessly and securely, leveraging existing data, and reducing information silos so your administrative staff can
collaborate efficiently. Administrators can take advantage of authentication using our identity provider integrations
to provide a single sign -on experience for internal users. The entire system is cloud -based, eliminating the need
for internal application management. Agenda & Meeting Management Select is hosted in Microsoft's Azure cloud
service, providing a stable multi-user environment while ensuring high availability and uptime. CivicPlus is also the
only technology provider that offers an integration between our agenda & meetings software and an online code of
ordinances —with Municode Codification.
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Agenda Management
FLEXIBLE, CUSTOMIZED TEMPLATES
Standardized templates throughout the system provide consistency
and clarity to agendas, packets, staff reports, and minutes.
EFFICIENTLY MANAGE AGENDA
PACKETS OF ANY SIZE
The software compiles your items and all the legislation,
memorandums, or supporting documentation into a bookmarked PDF
packet quickly and easily, no matter the size of the packet. Create
multiple packet versions instantly to include or exclude specific
attachments for your different internal and external users. Last-minute changes to the agenda or packet can be made
and published with minimal effort.
Administrators choose what they publish to the public, internal users, and elected or appointed officials and when
the information goes out. Automated email notifications can be enabled so all users, both internal and external, know
when the meeting documents are published.
CONVENIENT, ANYTIME AGENDA MODIFICATIONS
Changes to the agenda can be made at any time by administrators without affecting global configurations or settings.
Drag -and -drop reordering allows you to move items and automatically renumbers everything on the agenda. One -
touch copy and move functions enable you to duplicate or move agenda items from meeting to meeting, eliminating
the need for duplicate data entry.
CREATE AGENDA ITEMS IN SECONDS
An easy -to -use item entry allows staff members to enter agenda items, upload attachments, and send through the
workflow with a few clicks. Configurable field types and our embedded text editor ensure that you are capturing all
the information needed for Select to generate staff reports. Automated PDF file conversion and built-in integrations
with Microsoft's OneDrive and Google Drive simplify the inclusion of supporting documentation and attachments.
AUTOMATE YOUR APPROVALS PROCESS
The workflow engine streamlines the routing of your agenda items, automates notifications, and gives full
transparency to collaborators as it passes through the approval process. As contributors change items, the system
tracks revisions, keeping them visible within the item fields and on the item timeline. In-app messaging and task
assignments keep everyone in the loop and agenda prep moving forward.
CUSTOM TAGS TO GROUP LIKE AGENDA ITEMS
Administrators can set up tags that can be used by staff when creating their agenda items for improved searching and
reporting. Associate like content with pre -defined tags relevant to your community.
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Meeting Management
AUTOMATED MINUTES SETUP
A fully -integrated minutes module will automatically migrate all your agenda content. No manual pre -meeting minutes
setup or agenda import is required. Move from the meeting agenda to the minutes module with a single click.
KEEP UP WITH THE MEETING ACTION
Meetings move fast. Agenda & Meeting Management Select's cloud -based platform allows you to move quickly
through your agenda items, recording official actions and discussion, without having to wait for the system to catch
up. The clean, intuitive interface gives single -screen access to all your meeting controls. (additional fees apply)
SPEAKER MANAGER
Speakers can be added to the discussion at any time during
the live meeting, while the built-in speaker timer helps keep
meetings running efficiently.
EASY, INTUITIVE MINUTES -
TAKING
While in your live meeting, use the Minutes module to capture
critical meeting actions from a single screen with a clean and
intuitive user interface. Take roll and manage attendance,
record motions and votes, enter speaker information, and
record comments or discussion to be brought into your
minutes document.
If using CivicPlus Media's integrated video streaming and video -on -demand service, you can also create bookmarks
for the accompanying video during the live meeting. Additional fees apply
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Board Portal
FLEXIBLE ACCESS
Your officials can choose how to access meeting content —helping them work better, faster. Efficiently deliver packets
of any size by paper, email, Dropbox, OneDrive, Google Drive, or post to the Board Portal. It is optimized for all
devices, including desktops, laptops, and tablets. No separate application required.
A PERSONAL MEETING REPOSITORY
Give officials a personal, secure location to review and take notes on all meeting content, including agendas,
supporting documents, minutes, and media.
FIND WHAT YOU NEED- FASTER
Agenda & Meeting Management Select automatically indexes published meeting content with Board Portal search
functionality, so it is easy for officials to find information quickly. Our full -text search tool empowers officials to locate
past items, attachments, minutes, and agendas by searching a keyword, date range, and more. An item summary view
allows officials to see the motions, votes, and any comment or discussion on the item that was recorded in the
meeting minutes in an intuitive display, preventing a manual search through full minutes documents.
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Public Resident Portal
CONTENT ACCESSIBILITY
It's not enough to be transparent by publishing your agendas and other meeting documents online. Your meeting
content must be accessible to all members of the public.
Closed captioning is also available with our CivicPlus Media service for live streaming and on -demand video.
Additional fees apply for CivicPlus Media and closed captioning.
CONTENT TRANSPARENCY
Build public trust with access to fully searchable meeting content, including legislative decisions and public meeting
videos. Meet municipal transparency requirements while keeping residents engaged and informed.
Public Resident Portal
• Resident portal to embed on any webpage gives
access to all meeting content on a single page
• PDF downloads of Agenda, Packet, Minutes,
Notices, and Other pertinent meeting documents
• HTML agenda view hyperlinks attachments within
the meeting agenda for direct access to specific
documents
• Full -text search and filtering options
• Email notifications
• Social sharing
• Side -by -side agenda and video display with
optional CivicPlus Media live streaming and on -
demand video service (additional fees apply)
• Optional Motions and Vote minutes display
updates the HTML agenda view to allow residents
to quickly see the final disposition of agenda items
without having to read full minutes documents
• Mobile -responsive
• Custom branding
• Integrated live or on -demand video with
bookmarks to easily jump to desired content
(additional fees apply)
• Optional public commenting forum
• Easily jump to past, current, upcoming events with
an embedded calendar and continuous scrolls
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The Civic Experience Platform
Developed specifically to enable municipalities to deliver consistently positive interactions across every department
and every service, the Civic Experience Platform includes technology innovations that deliver frictionless, one -stop,
and personalized resident interactions. Local governments that leverage our Civic Experience Platform also benefit
from:
• Single Sign -On (SSO) to all of your CivicPlus products supporting two -factor authentication and PCI Level
password compatibility
• A single dashboard and toolbar for administrative access to your CivicPlus software stack
• Access to a continually growing and fully documented set of APIs to better connect your administration's
processes and applications
• A centralized data store with robust data automation and integration capabilities
CIVICPLUS PORTAL
CivicPlus Portal empowers residents to be more engaged and informed about progress in your community. Portal
streamlines the resident user experience as they interact with the CivicPlus products leveraged by you - driving
revenue, trust, and satisfaction.
With a single username and password, they can watch a public meeting recording, submit a public works request, pay
a utility bill, or register for an upcoming event. The result is more engaged and informed voters and fewer phone calls,
walk-ins, or emails to your department asking how to find documents or submit records requests.
INTEGRATION HUB
Integration Hub is a tool that can help you unify your disparate cloud -based solutions and your CivicPlus solutions,
assemble powerful workflows, and setup complex automations —without the need for a developer. With Integration
Hub's easy -to -use drag -and -drop interface, non -technical users can build integrations for syncing content and data
between CivicPlus solutions or with third parties (for an additional fee) saving your staff's valuable time. The possibilities
are endless with Integration Hub, but here are a few examples of integrations you can create with Select today:
• Automatically add agenda or minute files to the Document Center to be displayed on a CivicEngage® Central
website after they are published in Select
• Set-up a workflow to post in the CivicEngage Central News Flash once you've published your Select meeting
documents
Shorten your pre -meeting to-do list and send your meeting information instantly with a custom integration using the
Integration Hub.
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Integrated Code of Ordinances & Web
As the only local government software provider with an integrated
codification, agenda and meeting management, and municipal
website solution offering, our suite allows for digital
transformation of the entire legislative process - from the start
of the agenda process to the final online publishing of the newly
adopted legislation.
If you are a customer of CivicPlus' codification services, the
cutting -edge integration between your meetings & agenda
management and code of ordinances reduces the manual steps
associated between your agenda management and codification
processes. As an example, you can send ordinances directly to the
CivicPlus for codification by our team of legal editors. When pushed
from Agenda & Meeting Management Select, this uncodified legislation
will be visible on the landing page of our Online Code Hosting platform
nearly instantaneously. You can also take this to the next level by integrating our Municipal Website
W. Aceossasolity
solutions with our
Online Code Hosting system, allowing for one -stop search, capabilities. With this integration, the public can instantly
access your code, meetings, packets, and agendas in one simple search straight from your municipal website.
EXAMPLES OF MEANINGFUL CIVIC EXPERIENCE
INTEGRATIONS
The following are examples of integrations between the CivicPlus Agenda & Meeting Management Select with
other CivicPlus solutions and tools. If you have yet to experience all that CivicPlus can provide, please reach out for
additional information and a quote.
CivicEngage
Municipal
Websites
• Set-up a workflow to post in CivicEngage's News Flash once you've published your
meeting documents.
• Automatically add agenda or minute files to CivicEngage's Document Center to be
displayed on your website after they are published in Select.
• Meeting information and dates are automatically integrated to the CivicEngage Calendar.
• Meeting files are automatically included in the website's search results.
Codification
• Send adopted ordinances to the Codification Legal Team in one click.
• Send ordinances straight to your online code portal as "Adopted and Not Yet Codified':
• Instantly link your online code to the meeting content produced within Select.
CivicPlus
Media
• Share high -definition, on -demand video or live video feeds of your meetings directly
from Select and CivicPlus Media, seamlessly integrated with your meeting agendas and
equipped with clear bookmarking and navigation.
Integration
Hub
• Third -party integrations examples include integrations with Zoom, Webex, and
GoToMeetings, and with Laserfische, Google Drive, Dropbox, and other APIs.
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Implementation
Project Timeline
Twenty to Twenty -Four Weeks
While every implementation is unique, the following timeline can provide you with information about the different
implementation stages and what you can expect at each stage.
PHASE 1: INITIATE
PHASE 2: ANALYZE
PHASE 3: OPTIMIZE
PHASE 4: EDUCATE
PHASE 5: LAUNCH
• Project Kickoff communication including timeline,
deliverables, and an implementation questionnaire
to capture details for your configuration
• Template Review meeting to review and discuss
needs for Proposed Agenda Template
• Obtain internal approvals on Proposed Agenda
Template and send in final approval
• Virtual consulting session(s) to review current
processes and documents and discuss desired
goals, best practices, and configuration options
• Premium system configuration is completed and
handed off for review, testing, and feedback
• Configuration adjustments made per submitted
feedback
• Live, virtual training sessions are conducted within
configured site
• System Launch
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Premium Implementation Plan
Implementation & Support Experience Designed for You
Agenda & Meeting Management Select has the experience and expertise to help administrations of any size transform
the entire meeting management process. We know implementation can't be a one size fits all solution and offer flexible
packages designed to meet your desired outcomes.
Our Premium Implementation Package is the perfect fit for automating manual or inefficient agenda and meeting
processes. It is designed for organizations with less than 50 internal users and a desire for a guided implementation
experience. A dedicated and knowledgeable Implementation consultant will manage your project from end -to -
end —consulting and collaborating with your team, configuring the system to automate your process, and delivering
live virtual training to your user groups. Key project staff will have online access to the timeline and all expected
checkpoints and deliverables for a fully transparent implementation.
Beyond implementation, your users will feel empowered by our in -application support tools, a full online help center, as
well as phone, email, and live chat support with members of the dedicated, award -winning Technical Support team.
CONSULTING
Up to 2 Hours of Virtual Consultation
During this consulting session, your implementation consultant will be reviewing your submitted project questionnaire
with your key project staff. The implementation consultant will review your custom template designs and discuss the
configurations that will be made to ensure your workflows match your current agenda and meeting processes.
DESIGN
We will design up to 5 custom templates to ensure consistency in system -generated meeting documents: Agendas,
Item/Staff Report, Minutes, Agenda Script.
CONFIGURATION
Our team will configure your system with Premium customization options to map existing processes to our Agenda &
Meeting Management Select system. Additional custom configurations can be made by administrative users at any
time using Help Center resources.
TRAINING
Up to 4 hours of Virtual Training
Your implementation consultant will guide user groups through live, virtual training sessions using your custom
configured Agenda & Meeting Management Select solution. We recommend no more than 20 users per session.
Individual sessions are either 30 or 60 minutes in duration.
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Continuing Services
Technical Support & Services
With technology, unlimited support is crucial. Our live
technical support engineers based in North America are
ready to answer your staff members' questions and ensure
their confidence.
AWARD -WINNING
CivicPlus has been honored with one
Gold Stevie@ Award, two Silver Stevie@
Awards, and four Bronze Stevie@ Awards
in the categories of Front -Line Customer
Service Team of the Year - Technology
Industries, Customer Service Training or Coaching Program
of the Year - Technology Industries, Customer Service
Department of the Year - Computer Software - Up to 1000
Employees, and Most Valuable Response by a Customer
Service Team (COVID-19). The Stevie Awards are the world's
top honors for customer service, contact center, business
development, and sales professionals.
CIVICPLUS HELP CENTER
CivicPlus customers have 24/7 access to our online Help
Center where users can review articles, user guides,
FAQs, and can get tips on best practices. Our Help Center
is continually monitored and updated by our dedicated
Knowledge Management Team to ensure we are providing
the information and resources you need to optimize
your solution. In addition, the Help Center provides our
release notes to keep your staff informed of upcoming
enhancements and maintenance.
CONTINUING PARTNERSHIP
We won't disappear after your website is launched. You'll be
assigned a dedicated customer success manager. They will
partner with you by providing information on best practices
and how to utilize the tools of your new system to most
effectively engage your residents.
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Support at a Glance
• Technical support engineers available
8 a.m. - 6 p.m. (CST) Monday - Friday
(excluding holidays)
• Accessible via phone and email
• 4-hour response during normal hours
• 24/7 emergency technical support for
named points of contact
• Dedicated customer success manager
• Online self-service help with the CivicPlus
Help Center (civicplus.help)
Maintenance
• Regular review of site logs, error
messages, servers, router activity, and the
Internet in general
• Full backups performed daily
• Regularly scheduled upgrades including
fixes and other enhancements
• Operating system patches
• Testing and development
2021 Support Metrics
• Total Tickets -103,759
• Average Chat Response - 3:48 Minutes
• Average Phone Response - 7:57 Minutes
• Customer Satisfaction Score - 95.7%
• Solved in One Touch - 71.2%
12
Hosting & Security
Redundant power sources and Internet access ensures consistent and stable connections. We invest over 1.0M
annually to ensure we adapt to the ever -changing security landscape while providing maximum availability. CivicPlus'
extensive, industry -leading process and procedures for protecting and hosting your site is unparalleled.
CLOUD -HOSTING WITH AZURE
The infrastructure is fully hosted within the Azure Cloud environment using their Infrastructure as a Service (IaaS)
model. Using a mix of Azure Virtual Machines and Storage Accounts, all processing and data storage in done within
this environment. All users need is a web browser to access and utilize the application. Your system is monitored
24/7/365 with a 99.9% guaranteed up -time (excluding maintenance). Additional details regarding our hosting and
security services can be provided upon request.
DISASTER RECOVERY
Agenda & Meeting Management Select utilizes Azure's Site Recovery Services and Geographically Redundant Storage
Accounts (GRS) to provide disaster recovery between Azure regions. All data is written to a GRS account which
creates copies of that data in data centers across multiple Azure regions, so access to the data is always available.
Site Recovery Services allows us to quickly spin up and failover to clones of our Azure Virtual Machines.
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Disclaimer
Proposal as Non -Binding Document
A successful project begins with a contract that meets the needs of both parties. This proposal is intended as a
non -binding document, and the contents hereof may be superseded by an agreement for services. Its purpose is
to provide information on a proposed project we believe will meet your needs based on the information available.
If awarded the project, CivicPlus reserves the right to negotiate the contractual terms, obligations, covenants, and
insurance requirements before a final agreement is reached. We look forward to developing a mutually beneficial
contract with you.
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Enhancement Options
CivicPlus Media: Live Streaming & On -Demand Video
Increase resident engagement and participation by sharing high -definition live video feeds of your meetings directly
from Agenda & Meeting Management Select and CivicPlus Media. Stream up to 3 concurrent live proceedings and
seamlessly integrate all video content directly into your meeting agendas. Videos feature clear bookmarking and
navigation so viewers can quickly find discussions of interest. Viewers can watch videos from any device with no
software or application downloads necessary. Integrated closed captioning services are available at an additional cost.
Live Meeting Manager
CivicClerk's fully integrated Live Meeting Manager will automatically migrate all your agenda content. No manual pre -
meeting minutes setup or agenda import is required. One -click control allows you to update your in -chamber display
screens, set your video bookmarks, and queue items in the Board Portal for your elected and appointed officials.
• Display Pages - Keep meeting participants informed and engaged by displaying the current item, speaker, or
vote results automatically to the constituents attending the meeting.
• Flexible Voting - Minutes takers can record motions and votes instantly in Live Meeting Manager or initiate
electronic voting when desired. Apply motions and votes to individual agenda items or multiple agenda items
as a group.
Boards & Committees Module
The Boards and Committees module tracks vacancies, applications, and appointments. Interactive dashboards give
you quick access to actionable information. Easily manage rosters and generate communications using customized
templates. Store system -generated communications and other necessary documentation at the board or individual
member level. Track training and other internal requirements. Additional fees apply.
Historical File Import
As part of your implementation project, we will import up to 7,500 PDF, MP4, or MP3 documents to your new system.
The process includes indexing your imported agendas for keyword searching and retrieval. You and your citizens will
still have access to this historical information with increased functionality. Historic meeting documents imported into
CivicPlus Agenda & Meeting Management Select by your implementation consultant will be optimized for character
recognition to improve complete text search, and accessibility for screen reading assistive devices.
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