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CivicPlus 2024-02-29C p CivicPlus 302 South 4th St. Suite 500 Manhattan, KS 66502 us Client: Quote #: Date: Expires On: Bill To: Statement of Work Q-65191-1 2/29/2024 10:06 AM 4/29/2024 SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD Gabby Bond gabriel.bond@civicplus.com Net 30 Discount(s) QTY PRODUCT NAME DESCRIPTION 1.00 CivicClerk Year 1 Annual Fee Discount Year 1 Annual Fee Discount One-time(s) QTY PRODUCT NAME DESCRIPTION 1.00 CivicClerk Media Implementation CivicClerk Media Implementation Fee 1.00 CivicClerk Historical File Import (up to 7,500 files — PDF / MP3 / MP4) CivicClerk Historical File Import (up to 7,500 files — PDF / MP3 / MP4) 1.00 CivicClerk Historical File Import (more than 7,500 files — PDF / MP3 / MP4) CivicClerk Historical File Import (more than 7,500 files — PDF / MP3 / MP4) Recurring Service(s) QTY PRODUCT NAME DESCRIPTION 1.00 Agenda and Meeting Management Select: Media Annual Fee Agenda and Meeting Management Select: Media Annual Fee - Unlimited storage, unlimited users, up to 3 concurrent streams V. PD 06.01.2015-0048 Page 1 of 3 QTY PRODUCT NAME DESCRIPTION 1.00 On -Demand Media Translation - Machine Annual On -Demand Media Translation — Machine. Invoiced monthly based on use; priced per word. USD 10,102.81 Total Investment - Initial Term USD 8,567.81 Annual Recurring Services (Subject to Uplift) USD 6,500.00 Initial Term 12 Months Initial Term Invoice Schedule 100% Invoiced upon Signature Date Renewal Procedure Automatic 1 year renewal term, unless 60 days notice provided prior to renewal date Annual Uplift 5% to be applied in year 2 This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services Agreement and the applicable Solution and Services terms and conditions located at https://www.civicplus.help/hc/en-us/p/legal- stuff (collectively, the "Binding Terms"), By signing this SOW, Client expressly agrees to the terms and conditions of the Binding Terms throughout the term of this SOW. V. PD 06.01.2015-0048 Page 2 of 3 Acceptance The undersigned has read and agrees to the following Binding Terms, which are incorporated into this SOW, and have caused this SOW to be executed as of the date signed by the Customer which will be the Effective Date: For CivicPlus Billing Information, please visit https://www.civicplus.com/verify/ Authorized Client Signature By: CivicPlus By: Name: Name: Title: Title: Date: Date: Organization Legal Name: Billing Contact: Title: Billing Phone Number: Billing Email: Billing Address: Mailing Address: (If different from above) PO Number: (Info needed on Invoice (PO or Job#) if required) V. PD 06.01.2015-0048 Page 3 of 3 Powering and Empowering Government Cp CIVICPLUS agenda and meeting management SELECT Premium Implementation Proposal valid for 60 days from date of receipt PS08212023 CivicPlus Company Overview CivicPlus History CivicPlus began in 1998 when our founder, Ward Morgan, decided to focus on helping local governments work better and engage their residents through their web environment. Over the years, CivicPlus has continued to implement new technologies and merge with industry forerunners to maintain the highest standards of excellence and efficiency for our customers. Our portfolio includes solutions for website design and hosting, parks and recreation management, emergency and mass communications, agenda and meeting management, 311 and CRM, process automation and digital services, codification, licensing and permits, web governance and ADA remediation, social media archiving, and FOIA management. EXPERIENCE RECOGNITION 25+ Years 12,500+ Customers 900+ Employees Inc. 5000 11-time Honoree GovTech 2023 Top 100 Company Stevie® Awards Recognized with multiple, global awards for sales and customer service excellence Our commitment to deliver the right solutions in design and development, end -user satisfaction, and secure hosting has been instrumental in making us a leader in government web technology. We are proud to have earned the trust of our over 12,500 customers and their 100,000+ administrative users. In addition, over 340 million residents engage with our solutions daily. Primary Office 302 S. 4th Street Suite 500 Manhattan, KS 66502 Toll Free: 888.228.2233 I Fax: 785.587.8951 civicplus.com 000 COcivicplus.com 1 Powering & Empowering Government We empower municipal leaders to transform interactions between residents and government into consistently positive experiences that elevate resident satisfaction, increase revenue, and streamline operations. Government leaders tell us that one of their most pressing needs is to improve how residents access and experience municipal services; however, they struggle with budget cutbacks and technology constraints. CivicPlus enables civic leaders to solve these problems, making consistently positive interactions between residents and government possible. What sets us apart is our Civic Experience Platform. CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern using our innovative and integrated technology solutions built and supported by former municipal leaders and award -winning support teams. With it, municipalities increase revenue and operate more efficiently while fostering trust among residents. Codification Open Records Request Community Development Agenda and Meeting Mangement Social Media Archiving Governing Operating Municipal Websites Serving 1 Lrocess mation and al Services Web Accessibility Recreation Management Mass Notification System 311 CRM 0civicplus.com 2 Features & Functionality Agenda & Meeting Management Select System CivicPlus' Agenda & Meeting Management Select software is the fastest, most intuitive way to streamline the entire agenda management process — from creating agenda items to managing live meetings. It provides time- saving automation while allowing clerks to balance these conveniences with manual controls and overrides. Internal collaboration with Select is easy with customized workflows, version tracking, and built-in communication tools. Our innovators designed it to offer configuration flexibility so that the system can be scaled from the most simple agenda process to the most complex. Built-in integrations and a suite of APIs make working with other internal applications easy. Agenda & Meeting Management Select's user -defined roadmap ensures that the product will continue to grow and adapt as transparency requirements and compliance expectations change. Fully Integrated, Cloud -Based Software Suite • User-friendly, modern interface • Unlimited users • Unlimited storage • Highly configurable to your agenda and meeting management processes • Adaptable permission settings • Confidential attachments • Field -level versioning • Integrated code of ordinances Part of the Integrated CivicPlus Platform • Built-in integrations with Dropbox, Microsoft's One Drive, Google Drive, Laserfiche, Zoom, and API availability (additional fees may apply) • Single sign -on through the CivicPlus Platform • Secure Cloud -Based Hosting • Automatic Updates • Customer -Defined Roadmap • Enhanced Analytics for Data Visibility Our powerful CivicPlus Platform is the foundation on which all our CivicPlus solutions are built, allowing them to work seamlessly and securely, leveraging existing data, and reducing information silos so your administrative staff can collaborate efficiently. Administrators can take advantage of authentication using our identity provider integrations to provide a single sign -on experience for internal users. The entire system is cloud -based, eliminating the need for internal application management. Agenda & Meeting Management Select is hosted in Microsoft's Azure cloud service, providing a stable multi-user environment while ensuring high availability and uptime. CivicPlus is also the only technology provider that offers an integration between our agenda & meetings software and an online code of ordinances —with Municode Codification. 0civicplus.com 3 Agenda Management FLEXIBLE, CUSTOMIZED TEMPLATES Standardized templates throughout the system provide consistency and clarity to agendas, packets, staff reports, and minutes. EFFICIENTLY MANAGE AGENDA PACKETS OF ANY SIZE The software compiles your items and all the legislation, memorandums, or supporting documentation into a bookmarked PDF packet quickly and easily, no matter the size of the packet. Create multiple packet versions instantly to include or exclude specific attachments for your different internal and external users. Last-minute changes to the agenda or packet can be made and published with minimal effort. Administrators choose what they publish to the public, internal users, and elected or appointed officials and when the information goes out. Automated email notifications can be enabled so all users, both internal and external, know when the meeting documents are published. CONVENIENT, ANYTIME AGENDA MODIFICATIONS Changes to the agenda can be made at any time by administrators without affecting global configurations or settings. Drag -and -drop reordering allows you to move items and automatically renumbers everything on the agenda. One - touch copy and move functions enable you to duplicate or move agenda items from meeting to meeting, eliminating the need for duplicate data entry. CREATE AGENDA ITEMS IN SECONDS An easy -to -use item entry allows staff members to enter agenda items, upload attachments, and send through the workflow with a few clicks. Configurable field types and our embedded text editor ensure that you are capturing all the information needed for Select to generate staff reports. Automated PDF file conversion and built-in integrations with Microsoft's OneDrive and Google Drive simplify the inclusion of supporting documentation and attachments. AUTOMATE YOUR APPROVALS PROCESS The workflow engine streamlines the routing of your agenda items, automates notifications, and gives full transparency to collaborators as it passes through the approval process. As contributors change items, the system tracks revisions, keeping them visible within the item fields and on the item timeline. In-app messaging and task assignments keep everyone in the loop and agenda prep moving forward. CUSTOM TAGS TO GROUP LIKE AGENDA ITEMS Administrators can set up tags that can be used by staff when creating their agenda items for improved searching and reporting. Associate like content with pre -defined tags relevant to your community. C:0civicplus.com 4 Meeting Management AUTOMATED MINUTES SETUP A fully -integrated minutes module will automatically migrate all your agenda content. No manual pre -meeting minutes setup or agenda import is required. Move from the meeting agenda to the minutes module with a single click. KEEP UP WITH THE MEETING ACTION Meetings move fast. Agenda & Meeting Management Select's cloud -based platform allows you to move quickly through your agenda items, recording official actions and discussion, without having to wait for the system to catch up. The clean, intuitive interface gives single -screen access to all your meeting controls. (additional fees apply) SPEAKER MANAGER Speakers can be added to the discussion at any time during the live meeting, while the built-in speaker timer helps keep meetings running efficiently. EASY, INTUITIVE MINUTES - TAKING While in your live meeting, use the Minutes module to capture critical meeting actions from a single screen with a clean and intuitive user interface. Take roll and manage attendance, record motions and votes, enter speaker information, and record comments or discussion to be brought into your minutes document. If using CivicPlus Media's integrated video streaming and video -on -demand service, you can also create bookmarks for the accompanying video during the live meeting. Additional fees apply C:0civicplus.com 5 Board Portal FLEXIBLE ACCESS Your officials can choose how to access meeting content —helping them work better, faster. Efficiently deliver packets of any size by paper, email, Dropbox, OneDrive, Google Drive, or post to the Board Portal. It is optimized for all devices, including desktops, laptops, and tablets. No separate application required. A PERSONAL MEETING REPOSITORY Give officials a personal, secure location to review and take notes on all meeting content, including agendas, supporting documents, minutes, and media. FIND WHAT YOU NEED- FASTER Agenda & Meeting Management Select automatically indexes published meeting content with Board Portal search functionality, so it is easy for officials to find information quickly. Our full -text search tool empowers officials to locate past items, attachments, minutes, and agendas by searching a keyword, date range, and more. An item summary view allows officials to see the motions, votes, and any comment or discussion on the item that was recorded in the meeting minutes in an intuitive display, preventing a manual search through full minutes documents. 0civicplus.com 6 Public Resident Portal CONTENT ACCESSIBILITY It's not enough to be transparent by publishing your agendas and other meeting documents online. Your meeting content must be accessible to all members of the public. Closed captioning is also available with our CivicPlus Media service for live streaming and on -demand video. Additional fees apply for CivicPlus Media and closed captioning. CONTENT TRANSPARENCY Build public trust with access to fully searchable meeting content, including legislative decisions and public meeting videos. Meet municipal transparency requirements while keeping residents engaged and informed. Public Resident Portal • Resident portal to embed on any webpage gives access to all meeting content on a single page • PDF downloads of Agenda, Packet, Minutes, Notices, and Other pertinent meeting documents • HTML agenda view hyperlinks attachments within the meeting agenda for direct access to specific documents • Full -text search and filtering options • Email notifications • Social sharing • Side -by -side agenda and video display with optional CivicPlus Media live streaming and on - demand video service (additional fees apply) • Optional Motions and Vote minutes display updates the HTML agenda view to allow residents to quickly see the final disposition of agenda items without having to read full minutes documents • Mobile -responsive • Custom branding • Integrated live or on -demand video with bookmarks to easily jump to desired content (additional fees apply) • Optional public commenting forum • Easily jump to past, current, upcoming events with an embedded calendar and continuous scrolls C:0 civicplus.com 7 The Civic Experience Platform Developed specifically to enable municipalities to deliver consistently positive interactions across every department and every service, the Civic Experience Platform includes technology innovations that deliver frictionless, one -stop, and personalized resident interactions. Local governments that leverage our Civic Experience Platform also benefit from: • Single Sign -On (SSO) to all of your CivicPlus products supporting two -factor authentication and PCI Level password compatibility • A single dashboard and toolbar for administrative access to your CivicPlus software stack • Access to a continually growing and fully documented set of APIs to better connect your administration's processes and applications • A centralized data store with robust data automation and integration capabilities CIVICPLUS PORTAL CivicPlus Portal empowers residents to be more engaged and informed about progress in your community. Portal streamlines the resident user experience as they interact with the CivicPlus products leveraged by you - driving revenue, trust, and satisfaction. With a single username and password, they can watch a public meeting recording, submit a public works request, pay a utility bill, or register for an upcoming event. The result is more engaged and informed voters and fewer phone calls, walk-ins, or emails to your department asking how to find documents or submit records requests. INTEGRATION HUB Integration Hub is a tool that can help you unify your disparate cloud -based solutions and your CivicPlus solutions, assemble powerful workflows, and setup complex automations —without the need for a developer. With Integration Hub's easy -to -use drag -and -drop interface, non -technical users can build integrations for syncing content and data between CivicPlus solutions or with third parties (for an additional fee) saving your staff's valuable time. The possibilities are endless with Integration Hub, but here are a few examples of integrations you can create with Select today: • Automatically add agenda or minute files to the Document Center to be displayed on a CivicEngage® Central website after they are published in Select • Set-up a workflow to post in the CivicEngage Central News Flash once you've published your Select meeting documents Shorten your pre -meeting to-do list and send your meeting information instantly with a custom integration using the Integration Hub. 0civicplus.com 8 Integrated Code of Ordinances & Web As the only local government software provider with an integrated codification, agenda and meeting management, and municipal website solution offering, our suite allows for digital transformation of the entire legislative process - from the start of the agenda process to the final online publishing of the newly adopted legislation. If you are a customer of CivicPlus' codification services, the cutting -edge integration between your meetings & agenda management and code of ordinances reduces the manual steps associated between your agenda management and codification processes. As an example, you can send ordinances directly to the CivicPlus for codification by our team of legal editors. When pushed from Agenda & Meeting Management Select, this uncodified legislation will be visible on the landing page of our Online Code Hosting platform nearly instantaneously. You can also take this to the next level by integrating our Municipal Website W. Aceossasolity solutions with our Online Code Hosting system, allowing for one -stop search, capabilities. With this integration, the public can instantly access your code, meetings, packets, and agendas in one simple search straight from your municipal website. EXAMPLES OF MEANINGFUL CIVIC EXPERIENCE INTEGRATIONS The following are examples of integrations between the CivicPlus Agenda & Meeting Management Select with other CivicPlus solutions and tools. If you have yet to experience all that CivicPlus can provide, please reach out for additional information and a quote. CivicEngage Municipal Websites • Set-up a workflow to post in CivicEngage's News Flash once you've published your meeting documents. • Automatically add agenda or minute files to CivicEngage's Document Center to be displayed on your website after they are published in Select. • Meeting information and dates are automatically integrated to the CivicEngage Calendar. • Meeting files are automatically included in the website's search results. Codification • Send adopted ordinances to the Codification Legal Team in one click. • Send ordinances straight to your online code portal as "Adopted and Not Yet Codified': • Instantly link your online code to the meeting content produced within Select. CivicPlus Media • Share high -definition, on -demand video or live video feeds of your meetings directly from Select and CivicPlus Media, seamlessly integrated with your meeting agendas and equipped with clear bookmarking and navigation. Integration Hub • Third -party integrations examples include integrations with Zoom, Webex, and GoToMeetings, and with Laserfische, Google Drive, Dropbox, and other APIs. C:0civicplus.com 9 Implementation Project Timeline Twenty to Twenty -Four Weeks While every implementation is unique, the following timeline can provide you with information about the different implementation stages and what you can expect at each stage. PHASE 1: INITIATE PHASE 2: ANALYZE PHASE 3: OPTIMIZE PHASE 4: EDUCATE PHASE 5: LAUNCH • Project Kickoff communication including timeline, deliverables, and an implementation questionnaire to capture details for your configuration • Template Review meeting to review and discuss needs for Proposed Agenda Template • Obtain internal approvals on Proposed Agenda Template and send in final approval • Virtual consulting session(s) to review current processes and documents and discuss desired goals, best practices, and configuration options • Premium system configuration is completed and handed off for review, testing, and feedback • Configuration adjustments made per submitted feedback • Live, virtual training sessions are conducted within configured site • System Launch 0civicplus.com 10 Premium Implementation Plan Implementation & Support Experience Designed for You Agenda & Meeting Management Select has the experience and expertise to help administrations of any size transform the entire meeting management process. We know implementation can't be a one size fits all solution and offer flexible packages designed to meet your desired outcomes. Our Premium Implementation Package is the perfect fit for automating manual or inefficient agenda and meeting processes. It is designed for organizations with less than 50 internal users and a desire for a guided implementation experience. A dedicated and knowledgeable Implementation consultant will manage your project from end -to - end —consulting and collaborating with your team, configuring the system to automate your process, and delivering live virtual training to your user groups. Key project staff will have online access to the timeline and all expected checkpoints and deliverables for a fully transparent implementation. Beyond implementation, your users will feel empowered by our in -application support tools, a full online help center, as well as phone, email, and live chat support with members of the dedicated, award -winning Technical Support team. CONSULTING Up to 2 Hours of Virtual Consultation During this consulting session, your implementation consultant will be reviewing your submitted project questionnaire with your key project staff. The implementation consultant will review your custom template designs and discuss the configurations that will be made to ensure your workflows match your current agenda and meeting processes. DESIGN We will design up to 5 custom templates to ensure consistency in system -generated meeting documents: Agendas, Item/Staff Report, Minutes, Agenda Script. CONFIGURATION Our team will configure your system with Premium customization options to map existing processes to our Agenda & Meeting Management Select system. Additional custom configurations can be made by administrative users at any time using Help Center resources. TRAINING Up to 4 hours of Virtual Training Your implementation consultant will guide user groups through live, virtual training sessions using your custom configured Agenda & Meeting Management Select solution. We recommend no more than 20 users per session. Individual sessions are either 30 or 60 minutes in duration. 0civicplus.com 11 Continuing Services Technical Support & Services With technology, unlimited support is crucial. Our live technical support engineers based in North America are ready to answer your staff members' questions and ensure their confidence. AWARD -WINNING CivicPlus has been honored with one Gold Stevie@ Award, two Silver Stevie@ Awards, and four Bronze Stevie@ Awards in the categories of Front -Line Customer Service Team of the Year - Technology Industries, Customer Service Training or Coaching Program of the Year - Technology Industries, Customer Service Department of the Year - Computer Software - Up to 1000 Employees, and Most Valuable Response by a Customer Service Team (COVID-19). The Stevie Awards are the world's top honors for customer service, contact center, business development, and sales professionals. CIVICPLUS HELP CENTER CivicPlus customers have 24/7 access to our online Help Center where users can review articles, user guides, FAQs, and can get tips on best practices. Our Help Center is continually monitored and updated by our dedicated Knowledge Management Team to ensure we are providing the information and resources you need to optimize your solution. In addition, the Help Center provides our release notes to keep your staff informed of upcoming enhancements and maintenance. CONTINUING PARTNERSHIP We won't disappear after your website is launched. You'll be assigned a dedicated customer success manager. They will partner with you by providing information on best practices and how to utilize the tools of your new system to most effectively engage your residents. 0 civicplus.com Support at a Glance • Technical support engineers available 8 a.m. - 6 p.m. (CST) Monday - Friday (excluding holidays) • Accessible via phone and email • 4-hour response during normal hours • 24/7 emergency technical support for named points of contact • Dedicated customer success manager • Online self-service help with the CivicPlus Help Center (civicplus.help) Maintenance • Regular review of site logs, error messages, servers, router activity, and the Internet in general • Full backups performed daily • Regularly scheduled upgrades including fixes and other enhancements • Operating system patches • Testing and development 2021 Support Metrics • Total Tickets -103,759 • Average Chat Response - 3:48 Minutes • Average Phone Response - 7:57 Minutes • Customer Satisfaction Score - 95.7% • Solved in One Touch - 71.2% 12 Hosting & Security Redundant power sources and Internet access ensures consistent and stable connections. We invest over 1.0M annually to ensure we adapt to the ever -changing security landscape while providing maximum availability. CivicPlus' extensive, industry -leading process and procedures for protecting and hosting your site is unparalleled. CLOUD -HOSTING WITH AZURE The infrastructure is fully hosted within the Azure Cloud environment using their Infrastructure as a Service (IaaS) model. Using a mix of Azure Virtual Machines and Storage Accounts, all processing and data storage in done within this environment. All users need is a web browser to access and utilize the application. Your system is monitored 24/7/365 with a 99.9% guaranteed up -time (excluding maintenance). Additional details regarding our hosting and security services can be provided upon request. DISASTER RECOVERY Agenda & Meeting Management Select utilizes Azure's Site Recovery Services and Geographically Redundant Storage Accounts (GRS) to provide disaster recovery between Azure regions. All data is written to a GRS account which creates copies of that data in data centers across multiple Azure regions, so access to the data is always available. Site Recovery Services allows us to quickly spin up and failover to clones of our Azure Virtual Machines. C:0civicplus.com 13 Disclaimer Proposal as Non -Binding Document A successful project begins with a contract that meets the needs of both parties. This proposal is intended as a non -binding document, and the contents hereof may be superseded by an agreement for services. Its purpose is to provide information on a proposed project we believe will meet your needs based on the information available. If awarded the project, CivicPlus reserves the right to negotiate the contractual terms, obligations, covenants, and insurance requirements before a final agreement is reached. We look forward to developing a mutually beneficial contract with you. C:0civicplus.com 14 Enhancement Options CivicPlus Media: Live Streaming & On -Demand Video Increase resident engagement and participation by sharing high -definition live video feeds of your meetings directly from Agenda & Meeting Management Select and CivicPlus Media. Stream up to 3 concurrent live proceedings and seamlessly integrate all video content directly into your meeting agendas. Videos feature clear bookmarking and navigation so viewers can quickly find discussions of interest. Viewers can watch videos from any device with no software or application downloads necessary. Integrated closed captioning services are available at an additional cost. Live Meeting Manager CivicClerk's fully integrated Live Meeting Manager will automatically migrate all your agenda content. No manual pre - meeting minutes setup or agenda import is required. One -click control allows you to update your in -chamber display screens, set your video bookmarks, and queue items in the Board Portal for your elected and appointed officials. • Display Pages - Keep meeting participants informed and engaged by displaying the current item, speaker, or vote results automatically to the constituents attending the meeting. • Flexible Voting - Minutes takers can record motions and votes instantly in Live Meeting Manager or initiate electronic voting when desired. Apply motions and votes to individual agenda items or multiple agenda items as a group. Boards & Committees Module The Boards and Committees module tracks vacancies, applications, and appointments. Interactive dashboards give you quick access to actionable information. Easily manage rosters and generate communications using customized templates. Store system -generated communications and other necessary documentation at the board or individual member level. Track training and other internal requirements. Additional fees apply. Historical File Import As part of your implementation project, we will import up to 7,500 PDF, MP4, or MP3 documents to your new system. The process includes indexing your imported agendas for keyword searching and retrieval. You and your citizens will still have access to this historical information with increased functionality. Historic meeting documents imported into CivicPlus Agenda & Meeting Management Select by your implementation consultant will be optimized for character recognition to improve complete text search, and accessibility for screen reading assistive devices. 0civicplus.com 15