Proposal - Data Ticket, Inc.City of La Quinta
PARKING AND ADMINISTRATIVE CITATION PROCESSING
DUE
MARCH 27, 2026
4:OOPM
RFP RESPONSE
ELECTRONICALLY RESPONSE
SUBMITTED BY
DATA TICKET, INC.
Brook Westcott, Chief Operating Officer
2603 Main Street, Suite 300
Irvine, CA 92614
Phone: (949) 752-6937; Direct: (949) 428-7240
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Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and A, >tra
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
CONFIDENTIAL INFORMATION DISCLAIMER
This proposal contains certain confidential and valuable information in the form of ideas, know-
how, concepts, processes, plans and trade secrets that belong to Data Ticket, Inc. In
accordance with the California Public Records Act, this confidential information shall not be
disclosed outside the City and shall not be duplicated, used, or disclosed in whole or in part for
any purpose except in the procurement process. Confidential information contained in this
document is noted on each applicable page or image. Serious and irreparable competitive
disadvantages in future procurements could result from the release of any confidential
information contained in this proposal. Please notify us immediately, in writing if there is a
request for disclosure of any confidential information so that Data Ticket will have an
opportunity to participate in any disclosure discussions.
The following data, furnished in connection with this solicitation, shall not be disclosed except
to those who are directly involved with the evaluation within the City and shall not be
duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the
proposal provided. If a contract is awarded to this offer or in connection with the submission of
this data, the City shall have the right to duplicate, use or disclose the data to the extent
provided in the contract. This restriction does not limit the City's right to use information
contained in the data, unless it is obtained under proper authorization from another source
without restriction.
Note to the City of La Quinta: Data Ticket has responded to the City of La Quinta in full for
every requirement identified. We respectfully request the city provide Data Ticket with the
option to remove the following areas of our RFP Response in the event the city releases this
response to the public:
o Screen Samples / Screen Shots of our Proprietary Solution
o Report Samples of our Proprietary Solution
2 1 P a g e
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
TABLE OF CONTENTS
City of La Quinta
Parking and Administrative
Citation Processing
DESCRIPTION
COVER LETTER
BACKGROUND, QUALIFICATIONS, AND EXPERIENCE
REFERENCES OF CALIFORNIA GOVERNMENT AGENCIES
COMPLETE PRICE LIST
COMPLEMENTARY SERVICES WITH CORRESPONDING PRICES
STAFFING AND PROJECT ORGANIZATION
SUBCONTRACTING SERVICES
DISCLOSURES
ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
NON -COLLUSION AFFIDAVIT
ACKNOWLEDGEMENT OF ADDENDA
DETAILED SCOPE OF SERVICES OFFERED
SECTION
1
2
3
4
5
6
7
8
9
10
11
31 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
SECTION 1: COVER LETTER
City of La Quinta
Parking and A, >tra
Citation Processing
4 1 Page
March 24, 2027
City of La Quinta DATA
ATTN: Lisa Chastain, Public Safety Management Analyst If 1C.
78495 Calle Tampico TICKET
La Quinta, California 92253
Dear Ms. Chastain:
Data Ticket, Inc. appreciates the opportunity to respond to the Request for Proposal for
Parking and Administrative Citation Processing for the City of La Quinta and responds
positively to all requirements therein.
Data Ticket is the City's current citation processing and collections provider and has been
since we were awarded the contract in a competitive bid in 2006. Since that time, the City has
issued over 13,600 parking citations and collected over $744,000.00 in fines and penalties and
the City has issued over 6,500 administrative citations and collected over $1,943,000 in fines
and penalties.
The city's current collection rate for parking citations is 79%, while the city's collection rate for
administrative citations is 65%. Finally, the city's cost of doing business with Data Ticket is
2.91 % of parking citation revenue 4.63% of administrative citation revenue.
Data Ticket, Inc. is a California Corporation, a California certified Small Business and a
California certified Women Owned business. Our full-time staff, located in Irvine, California,
includes comprehensive IT, operations, adjudication, data entry mail and customer services
departments.
The individual authorized to negotiate and bind the firm contractually to all statements in this
proposal is Brook Westcott, Chief Operating Officer. Questions regarding this proposal should
be directed to Brook at Data Ticket's corporate headquarters, where all work will be performed.
Data Ticket, Inc.
2603 Main Street, Suite 300 1 Irvine, CA 92614
Office: 949-428-7240 1 Fax: 949-281-3195
BWestcott(d)-DataTicket.com; ClientServices(a�DataTicket.com
We believe after reviewing the enclosed proposal, you will agree that Data Ticket, Inc., is the
most qualified partner to continue to provide the professional, focused service necessary for
superior parking and administrative citation processing This proposal shall remain valid for 90
days from the RFP closing date. Data Ticket certifies that any individual who performs work for
the City is free of any conflict of interest.
T►iank you for the opportunity to provide a response to the City's RFP.
Brook Westcott, Chief Operating Officer
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
Data Ticket Background, Qualifications, and Experience
(a) Number of years in business:
Data Ticket was founded September 15, 1989
(b) Taxpayer Identification number:
93-1010811
City of La Quinta
Parking and Administrative
Citation Processing
(c) Number of Years in parking and administrative citation processing:
36 years in parking citation processing and 31 years in administrative citation
processing.
(d) Resumes of Project Manager and key personnel:
Name: Heather Nowlan
Position: Director of Client Services
Education: Undergraduate Degree in Business
School & Year of Completion: Texas Christian University, Fort Worth, Texas; 1993
Summary of Experience:
Heather joined Data Ticket 17 years ago and is responsible for managing our clients'
needs via email, phone, and personal visits. She is responsible for assisting in the
implementation of new clients, as well as for the retention of existing clients by
ensuring Data Ticket staff understand our clients' business rules and processing
needs.
Heather and her Department are responsible for testing all enhancements prior to
release to our Production Environment. The Client Service Department works
closely with our clients to identify enhancements to our Solution and, in turn, works
closely with our Development Team to define the functional specifications for each
enhancement so they accurately meet our clients' needs.
Heather is a graduate of Texas Christian University, and her experience includes
more than 17 years of customer service in a fast paced, high energy, client -facing
business. She brings a solid foundation to Data Ticket by utilizing effective
communication skills with a detail -oriented service mentality. She has worked on
numerous CRM (customer relationship management) programs in her prior
experience and has been able to apply this knowledge directly to Data Ticket.
Heather's goal is to enhance the experience that our clients receive through
personalized attention.
Name: Brook Westcott
Position: Chief Operating Officer
Education: Undergraduate Degree in Business
School & Year of Completion: Baylor University, Waco, Texas; 1994
Summary of Experience: Brook Westcott, Chief Operating Officer
61 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Brook has more than 21 years of parking citation experience in addition to 19 years
of administration citation processing experience. Brook has been a key member of
the Data Ticket team for the past 21 years, actively managing each client's citation
processing to ensure each implementation is successful. Brook's expertise in Project
Management includes planning, designing, testing and executing client conversion,
IT enhancements, new IT development, data management and process re -
engineering. Brook's focus since joining Data Ticket has been to develop new
processes to streamline the flow of data through the system in order to provide more
detailed data to our clients via real-time, online reporting.
Brook also focuses her time on consulting with our clients on new legislation, current
trends in the parking industry and new technology that will enhance our client's
current operations. Finally, Brook spends a significant amount of time reviewing our
client's processing business rules, looking for areas of efficiency.
Brook is a graduate of Baylor University with a Bachelor of Business Administration
in Business Management. Prior to joining Data Ticket, Brook was a Senior Manager
at Accenture for 11 years. During her time there, she served as project manager for
high -profile projects in Spain, France, Italy, Chicago, New York, San Francisco,
Minneapolis, Memphis and Orange County. Brook is responsible for overseeing the
Information Technology, Accounting, Data Entry, Adjudication, and Operations
Departments at Data Ticket.
Name: Wanda Stone
Position: Senior Programmer
Education: Henley Certificate in Supervisory Management
School & Year of Completion: Graduate Institute of Management and Technology,
South Africa, 1995
Summary of Experience:
Wanda is a Microsoft Certified Applications Developer with a Henley Certificate in
Supervisory Management 1995 from the Graduate Institute of Management and
Technology, South Africa. She has been with Data Ticket for 15 years and serves as
a Senior Programmer within our IT Department. Wanda is responsible for managing
the IT staff that focus their time on development, as well as improving and
maintaining our proprietary applications including our website and our electronic
handheld units.
Wanda has been primarily responsible for releasing a wireless handheld unit to our
clients in 2009. This unit allows our clients to transmit citations wirelessly to our
database so citizens can pay for and/or appeal instantaneously. Wanda is
responsible for all handheld software development, integration into existing
databases and implementation. This includes all hardware and software research.
In addition, our IT Department has released a new look and feel for our website this
year to provide a more user-friendly and sleeker image. Our IT Department also
excels in developing and maintaining existing software solutions using VB.net, as
71 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
well as in maintaining the Microsoft SQL Server and creating and maintaining
databases.
(e) Firm ownership and incorporation status:
Data Ticket is a California Corporation incorporated in the State of California
September 15, 1989.
(f) Subsidiary / Parent Company:
Data Ticket is neither a subsidiary nor a parent company
81 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 2: REFERENCES OF CALIFORNIA GOVERNMENT
AGENCIES
91 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Below and on the following page, Data Ticket has provided 6 clients with which we
currently provide the services required by the City of La Quinta for parking and
administrative citation processing.
Reference #1:
(a) Client Information:
City of La Quinta:
Administrative Citation Processing Contact: Nathan Lynch, Supervisor, Animal
Control/Code Compliance; 760-777-7034; nlynch _laquintaca.gov;
Parking Citation Processing Contact - Cole Woods, Senior Code Compliance Officer;
760-777-7048; Cwoods@laquintaca.gov
(b) Project Description:
Data Ticket provides administrative citation and parking citation processing services to
the City of La Quinta, including the sending of all notices, handling of inbound and
outbound calls, payment processing, integration and participation in the Franchise Tax
Board's Interagency Intercept Program, management of the adjudication process and
the provision of independent hearing officers. Data Ticket also provide handheld ticket
writers and citation issuance software and performs data entry of manually issued
citations.
(c) Project Start and End Dates:
April 2006 to current
(d) Staff Assigned to Project:
All Data Ticket staff are assigned to each of our clients. The management of our internal
staff in this manner allows for maximum flexibility in our servicing our clients' natural
ebb and flow of citation issuance and processing.
(e) Summary of final outcome:
Our partnership is ongoing with the City until the contract expiration date.
Reference #2:
(a) Client Information:
City of Lake Elsinore:
Administrative and Parking Citation Processing Contact: Fred Lopez, Code
Enforcement Manager; 951-674-3124, ext. 275; FLopez(cD-Lake-Elsinore.org
(b) Project Description:
Data Ticket provides administrative citation and parking citation processing services to
the City of Lake Elsinore, including the sending of all notices, handling of inbound and
outbound calls, payment processing, integration and participation in the Franchise Tax
Board's Interagency Intercept Program, management of the adjudication process and
the provision of independent hearing officers. In addition, Data Ticket handles all
banking via an escrow account, issues refunds on behalf of the City and processes all
NSFs and chargebacks. Data Ticket also provides handheld ticket writers and citation
issuance software and performs data entry of manually issued citations.
(c) Project Start and End Dates:
101 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
April 2008 to current
(d) Staff Assigned to Project:
All Data Ticket staff are assigned to each of our clients. The management of our internal
staff in this manner allows for maximum flexibility in our servicing our clients' natural
ebb and flow of citation issuance and processing.
(e) Summary of final outcome:
Our partnership is ongoing with the City until the contract expiration date.
Reference #3:
(a) Client Information:
City of Palm Desert:
Administrative and Parking Citation Processing Contact: Pedro Rodriguez, Code
Compliance Supervisor; 760-776-6442; PRodriguez _palmdesert.gov
(b) Project Description:
Data Ticket provides administrative citation and parking citation processing services to
the City of Palm Desert, including the sending of all notices, handling of inbound and
outbound calls, payment processing, integration and participation in the Franchise Tax
Board's Interagency Intercept Program, management of the adjudication process and
the provision of independent hearing officers. Data Ticket also handles the data entry of
all manually issued citations.
(c) Project Start and End Dates:
May 2010 to current
(d) Staff Assigned to Project:
All Data Ticket staff are assigned to each of our clients. The management of our internal
staff in this manner allows for maximum flexibility in our servicing our clients' natural
ebb and flow of citation issuance and processing.
(e) Summary of final outcome:
Our partnership is ongoing with the City until the contract expiration date.
Reference #4:
(a) Client Information:
City of Palm Springs:
Administrative and Parking Citation Processing Contact: Patrick Clifford, Assistant
Director; 760-322-8372; Patrick.Clifford(@-PalmSpringsCA.gov
(b) Project Description:
Data Ticket provides administrative citation and parking citation processing services to
the City of Palm Desert, including the sending of all notices, handling of inbound and
outbound calls, payment processing, integration and participation in the Franchise Tax
Board's Interagency Intercept Program, management of the adjudication process and
the provision of independent hearing officers. Data Ticket also handles the data entry of
all manually issued citations.
(c) Project Start and End Dates:
11 1 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
May 2010 to current
(d) Staff Assigned to Project:
All Data Ticket staff are assigned to each of our clients. The management of our internal
staff in this manner allows for maximum flexibility in our servicing our clients' natural
ebb and flow of citation issuance and processing.
(e) Summary of final outcome:
Our partnership is ongoing with the City until the contract expiration date.
Reference #5:
(a) Client Information:
City of Jurupa Valley:
Administrative Citation Processing Contact: Ryan Batista, Code Enforcement
Supervisor, 951-332.6464 ext:262, RBatista(cD-JurupaValley.org
Parking Citation Processing Contact — Michael Schofield, Sgt., 951-374-3516,
MSchofieCa)-riversidesheriff.org
(b) Project Description:
Data Ticket provides administrative citation and parking citation processing services to
the City of Jurupa Valley, including the sending of all notices, handling of inbound and
outbound calls, payment processing, integration and participation in the Franchise Tax
Board's Interagency Intercept Program, management of the adjudication process and
the provision of independent hearing officers. In addition, Data Ticket handles all
banking via an escrow account, issues refunds on behalf of the City and processes all
NSFs and chargebacks. Data Ticket also handles the data entry of all manually issued
citations. Finally, the City utilizes Data Ticket's handheld ticket writers and citation
issuance software for electronically issued citations.
(c) Project Start and End Dates:
October 2014 to current
(d) Staff Assigned to Project:
All Data Ticket staff are assigned to each of our clients. The management of our internal
staff in this manner allows for maximum flexibility in our servicing our clients' natural
ebb and flow of citation issuance and processing.
(e) Summary of final outcome:
Our partnership is ongoing with the City until the contract expiration date.
Reference #6:
(a) Client Information:
City of Rancho Mirage:
Administrative Citation Processing Contact: Pamela Birky, Code Compliance Manager
760-770-3220, ext. 312; PamelaB(cD-RanchoMirageCA.gov
(b) Project Description:
Data Ticket provides administrative citation services to the City of Rancho Mirage,
including the sending of all notices, handling of inbound and outbound calls, payment
121 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
processing, integration and participation in the Franchise Tax Board's Interagency
Intercept Program, management of the adjudication process and the provision of
independent hearing officers. In addition, Data Ticket handles all banking via an escrow
account, issues refunds on behalf of the City and processes all NSFs and chargebacks.
Data Ticket also handles the data entry of all manually issued citations
(c) Project Start and End Dates:
December 2010 to current
(d) Staff Assigned to Project:
All Data Ticket staff are assigned to each of our clients. The management of our internal
staff in this manner allows for maximum flexibility in our servicing our clients' natural
ebb and flow of citation issuance and processing.
(e) Summary of final outcome:
Our partnership is ongoing with the City until the contract expiration date.
131 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 3: COMPLETE PRICE LIST
141 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
Administrative Citation Processing Price List:
City of La Quinta
Parking and Administrative
Citation Processing
Data Ticket offers two Cost Models for our Administrative Citation Processing Clients that
allow our Clients to select the Cost Model that best suits their individual situation.
Model 1 represents an all-inclusive option that has a higher upfront citation processing fee
than Model 2 and includes full service from Data Ticket's staff. This option is typically
selected by Agencies whose citation recipients pay their citations on an inconsistent basis.
The City currently utilizes Model 1.
Model 2 is often selected by Clients who have a thorough understanding of their collection
rates or collections occur within the first 30 days of a citation being issued.
Regardless of the Model selected, you have the option to change Models at any point
during a contract period. This provides our Clients with the maximum amount of flexibility
so they may experience the maximum return on citations issued.
Description of Service
Cost
Model
Cost
Model
Manual Administrative Citation Processing
$14.00
$10.00
Services for the above -mentioned items include:
per
per
• In-house data entry of manually written citations performed
citation
citation
within 48 hours of receipt
• Quality assurance verification of manually entered citations
• Scanning of all manually written citations onto our network
for storage and ease of retrieval
• Bi-monthly shredding of manually written citations
Electronic Administrative Citation Processing:
$9.00 per
$5.00 per
Services for the above -mentioned items include:
citation
citation
• Automated citation transmission into Data Ticket's Citation
Management Solution 24/7
• Automated confirmation email detailing successfully
transmitted citations
• Automated transmission of all media attached to citations
151 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processina
Description of Service
Cost
Cost
Modell
Model
Semi -Custom Noticing:
Included
$0.85 per
Services for the above -mentioned items include:
notice
• A single Courtesy Notice printed on an 8 Y2 x 11" piece of paper
and provided in a window envelope will be sent to the
responsible party
• All notices are attached to the citation online and are viewable
via the web
• All notices sent via 1st Class Mail
• All notices include a return envelope in which the party
responsible may submit payment
• This cost will increase as the US Postal Service increases the 1 st
Class postage rate
• Notices will be sent daily, Monday - Friday
Additional Correspondence
$1.50 per
$1.50 per
Services for the above -mentioned items include:
letter
letter
• Sending via 1st Class Mail any correspondence outside of the
customary 3 notices currently sent by the City, including partial
payment letters, overpayment letters, or other.
Delinquent Collections
Included
30% of
Services for the above -mentioned items include:
revenue
• In addition to the 1st Courtesy Notice, two additional notices will
collected
be sent to the party responsible, at a time frame to be defined by
the Agency
• Notices will include a return envelope in which the party
responsible may submit payment
• Notices will be sent via 1 st Class Mail, for which Data Ticket will
be responsible
• A citation is considered delinquent at Cite Date plus 31 days
• All notices are sent via First Class mail, and all notices are
printed on an 8 Y2 x 11" sheet of paper and folded into a window
envelope; in addition, a window envelope is provided for the
recipient to return payment
• All notices are attached to the citation online and are viewable
via the web
• Notices will be sent via 1 st Class Mail, and Data Ticket will be
responsible for the cost incurred
• Notices will be sent daily, Monday - Friday
• If Data Ticket does not collect on a citation that is delinquent, the
Agency does not owe this fee
161 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processina
Description of Service
Cost
Cost
Modl1
Model
Adjudication Holds and Scanning
Included
$0.50 per
Services for the above -mentioned item include:
hold
• Data Ticket will accept Hearing Requests on behalf of the
Agency
• Dependent on the Agency's choice, Data Ticket will either review
and approve the Hearing Request or provide the documentation
received to the Agency for its decision
• If the Request is accepted, Data Ticket's Adjudication
Department will place the citation on an Administrative Hearing
Request Hold and scan all received documentation into the
Solution, so it is displayed on the web for the Agency's Staff and
the Hearing Officer
Adjudication Letters
Included
$1.50 per
Services for the above -mentioned item include:
letter
• For each request received, Data Ticket will send a semi -custom
Hearing Approval Letter and a Schedule letter, or it will send a
Semi -Custom Denial Letter
• Once the Hearing has been held, Data Ticket will send a semi -
custom disposition letter to the Appellant detailing the Hearing
Officer's findings
• All Letters are sent via First Class mail, and all Letters are
printed on an 8 Y2 x 11" sheet of paper and folded into a window
envelope; in addition, a window envelope is provided for the
recipient to return payment
• All Letters are attached to the online citation and are viewable
via the web
• Letters will be sent via 1 st Class Mail, and Data Ticket will be
responsible for the cost incurred
Certified Letter Fee- Optional
$12.00
$12.00 per
Subject to postage increases
er letter
letter
171 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processina
Description of Service
Cost
Cost
Modell
Model
Administrative Hearings
$85.00
$85.00
Services for the above -mentioned item include:
per hour
per hour
• Data Ticket's independent, certified, insured hearing officers will
be provided to perform in -person, phone, and written hearings,
as required by the Agency
• Each hearing request will be reviewed, heard or read, and all
required research will be performed
• The Hearing Officer will enter a judgment into the Citation
Processing System for viewing by the Agency, Appellant and
Data Ticket
• The City will incur costs associated with mileage
• Data Ticket will work with the Agency to arrange for the use of a
conference room at a Agency location or the Agency may elect
to have citations heard at a centralized location within the
Count
Franchise Tax Board SSN Look -up
$2.75 per
$2.75 per
Services for the above -mentioned item include:
unique
unique
• This fee will be assessed to look up a social security number
SSN
SSN
associated with a particular registered owner and address
• This charge is charged per unique SSN, not per citation
FTB Collections
15% of
15% of
Services for the above -mentioned item include:
revenue
revenue
• This fee is charged if a citation is paid at the Franchise Tax
collected
collected
Board
• This charge is not combined with any other charge; for example,
if a citation is rolled to delinquent status and paid at FTB, only
the 15% of revenue collected will be charged
• Data Ticket will send a custom FTB Notice to the Patron as
required by the Interagency Intercept Program; this notice will be
sent via 1st Class Mail
• All notices are attached to the citation online and are viewable
via the web
• If Data Ticket does not collect on a citation that is at FTB, the
Agency does not owe the collection fee
• Data Ticket will send an FTB Notice to the Patron as required by
the Interagency Intercept Program; this notice will be sent via 1 st
Class Mail
181 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processina
Description of Service
Cost
Cost
Modell
Model
Advanced Collections Legal Action Not Required - Optional
30% of
30% of
Services for the above -mentioned item include:
revenue
revenue
• This fee is charged if a citation is paid at Advanced Reporting
collected
collected
Collections
• This charge is not combined with any other charge; for example,
if a citation is rolled to delinquent status and paid at Collections,
only the 30% of revenue collected will be charged
Joint / Escrow Banking Services - Optional
$160.00
$160.00
Services for the above -mentioned item include:
per month
per
• Daily deposits of funds to the Agency's escrow account
month
• Online, real-time reconciliation reports that tie directly to the
bank statement
• Processing of all credit card chargebacks and Insufficient Funds
• Month -end reconciliation of all funds collected
• Payment of Data Ticket's invoice
• Disbursement of the net remittance to the Agency via ACH
• Scanning of all payments directly to joint bank account daily
using remote check deposit
• The Agency will be responsible for the purchase of banking
supplies, including checks and endorsement stamps; these fees
typically run $200.00 per year
Chargeback Processing
Included
Included
Services for the above -mentioned item include:
• Data Ticket will process credit card chargebacks and send a
custom letter to the citation recipient or payor
NSF and Refund Processing - Optional
$4.00
$0.00
Services for the above -mentioned item include:
• Data Ticket will process NSFs and Refunds upon notification
from the joint escrow banking institution
• Cost Model 1: If the City elects to utilize an escrow account,
Data Ticket will process all NSFs and Refunds when notified by
the banking institution. Data Ticket will also verify, generate, and
send via 1st Class Mail, refund checks weekly to individuals who
are due a refund
• Cost Model 2: If the City does not elect to utilize an escrow
account, the City will be responsible for processing NSFs and
issuing refunds.
Monthly Minimum
$250.00
$250.00
• A minimum fee of $250.00 will be charged monthly if services do
not reach this level
Credit Card Chargeback Processing
$33.50 per transaction
191 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a. Aministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
• If a chargeback occurs, a fee will be charged to the Patron for the processing of the
chargeback
No fee will be charged to the Agency
Cost Increases:
Postal Rate Increase Offset — If postal rates increase during the term of the agreement,
fees to DTI shall be raised immediately to offset the effect of the actual postal rate
increase.
CPI Increases — There will be NO CPI increases for the duration of the agreement.
201 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Parking Citation Processing Price List:
Unlike Administrative Citation Processing, Data Ticket offers a single cost model for our
Parking Citation Processing Clients. Below we have provided that cost model for the City of
La Quinta.
Manual Parking Citation Processing: $0.80
Services for the above -mentioned items include:
• Data entry of manually written citations performed within 48 hours of receipt
• Scanning of all manually written citations onto our network for storage and ease of
retrieval
Electronic Parking Citation Processing: $0.60
Services for the above -mentioned items include:
• Automated citation transmission into Data Ticket's Citation Management Solution 24/7
• Automated confirmation email detailing successfully transmitted citations
• Automated transmission of all media attached to citations
Courtesy Notice: (First Notice) $0.85
Services for the above -mentioned item include:
• Semi -custom Courtesy Notice that is printed on an 8 Y2 x 11" piece of paper and
provided in a window envelope sent to the registered owner of a vehicle
• All notices are attached to the citation online and are viewable via the web
• All notices are sent via 1 st Class Mail, and all notices include a return envelope in which
the party responsible may submit payment
• This cost will increase as the US Postal Service increases the 1 st Class postage rate
• This charge is only incurred if the individual does not pay off the windshield and a notice
is sent to the individual.
Out -of -State Collections: 28% of revenue collected
• This fee will cover all expenses associated with obtaining out-of-state registered owner
information and will be due only when a citation is paid
• Data Ticket is a recognized Strategic Partner with NLETs; should the Agency have an
assigned ORI, Data Ticket will request usage of the ORI for reference/audit purposes
only. Data Ticket utilizes its own ORI for transactional purposes
• This fee is not combined with any other contingency fee. For example, if a citation is
rolled to a delinquent status, only 28% of revenue collected will be charged
• If Data Ticket does not collect on a citation that is issued to an out-of-state plate, the
Agency does not owe this fee.
Delinquent Collections:
30% of revenue collected
This fee will be assessed when a citation is ninety (90) days past the citation issue date,
or when a second (2nd) notice is sent sooner than ninety (90) days, assuming a first
notice has been sent to the registered owner, and the citation is not on hold for any
reason
211 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
• In addition to the Courtesy Notice, three Delinquent Notices will be sent to the
registered owner
• All notices are sent via First Class mail, and all notices are printed on an 8 Y2 x 11"
sheet of paper and folded into a window envelope; in addition, a window envelope is
provided for the recipient to return payment
• All notices are attached to the citation online and are viewable via the web
• If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe
this fee
• Notices will be sent via 1 st Class Mail, and Data Ticket will be responsible for the cost
incurred
Franchise Tax Board Processing
SSN Look -up $2.75 per SSN
• This fee will be assessed to look up a social security number associated with a
particular registered owner and address
• This charge is charged per unique SSN, not per citation
FTB Collections 15% of revenue collected
• This fee is charged if a citation is paid at the Franchise Tax Board
• This charge is not combined with any other charge; for example, if a citation is rolled to
delinquent status and paid at FTB, only the 15% of revenue collected will be charged
• Data Ticket will send an FTB Notice to the Patron as required by the Interagency
Intercept Program; this notice will be sent via 1 st Class Mail
• If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the
collection fee
Adjudication
Placement of Adjudication Holds $0.50 per appeal
• Placement of a 1st Level Review Hold, a 2nd Level Hearing Hold or a 3rd Level Court
Hold such that no further processing takes place
Scan and Upload Supporting Documentation $0.50 per upload
• Data Ticket will scan, upload and attach all supporting documentation received by
citation recipients
Adjudication Letters $1.50 per letter
• Data Ticket will send a custom disposition and hearing schedule letters to the Appellant
via 1st Class Mail
• All letters are attached electronically to the applicable citation online and are viewable
via the web
2nd Level Hearing Disposition - Optional $85.00 per hour
• Data Ticket works with independent, certified, insured hearing officers to perform in -
person, virtual, phone and written hearings
• Each hearing request will be reviewed, heard or read, and all required research will be
performed
221 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
• The Hearing Officer will enter a judgment into the Citation Processing System for
viewing by the Agency, Appellant and Data Ticket
• The Agency will incur costs associated with mileage as defined by Federal guidelines
• Data Ticket will work with the Agency to arrange for the use of a conference room at a
Agency location or the Agency may elect to have citations heard at a centralized
location within the County
Payment Plan Processing
Acceptance and Scanning of Indigent Payment Plan Requests
(Approval/Denial by Data Ticket) $5.00 per request
OR
Accepting and Scanning of Indigent Payment Plan Requests
(Approval/Denial by City) $2.00 per request
Payment Plan, Approval and Denial Letters $1.50 per letter
Additional Correspondence $1.50 per letter
• Additional correspondence includes any correspondence the city may wish to send,
including Fled Letters, Refund Letters, Overpayment Letters, or other.
• Each letter will be electronically attached to the citation for viewing on the web
• Each letter will be sent via 1 St Class mail in a windowed #10 envelope with a return #9
envelope
Joint / Escrow Banking Services (Optional)
Services for the above -mentioned item include:
$160.00 per month
• Daily deposits of funds to the Agency's escrow account
• Online, real-time reconciliation reports that tie directly to the bank statement
• Processing of all credit card chargebacks and Insufficient Funds
• Month -end reconciliation of all funds collected
• Disbursement of County / State Surcharges at month -end
• Payment of Data Ticket's invoice
• Disbursement of the net remittance to the Agency via ACH
• Scanning of all payments directly to joint bank account daily using remote check deposit
• The Agency will be responsible for the purchase of banking supplies, including checks
and endorsement stamps; these fees typically cost $250.00 per year
Chargebacks Processing $4.00 per issued instance
• Data Ticket will process credit card chargebacks and NSFs when notified of each
occurrence
• Once processed, Data Ticket will send a custom letter to the individual detailing the
returned item and the amount due on the citation
231 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a. Aministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
NSF Processing and Refunds - Optional $4.00 per issued instance
• If the City elects to utilize an escrow account, Data Ticket will process all NSFs when
notified by the banking institution. If the City elects to utilize an escrow account, Data
Ticket will verify, generate, and send via 1 st Class Mail, refund checks weekly to
individuals who are due a refund
• If the City does not elect to utilize an escrow account, the City will be responsible for
processing NSFs and issuing refunds.
Monthly Minimum $250.00
A minimum fee of $250.00 will be charged monthly if services do not reach this level (not
inclusive of the Joint/Escrow Banking Services fee)
Payment Plan Processing $15.00 per transaction
• An administrative fee will be assessed to Patrons who wish to participate in a payment
plan
• This fee will cover the cost of the payment plan initiation, and the cost of a confirmation
letter that is sent to the Patron confirming the details of the payment plan
• The Agency will have the ability to determine whether Payment Plans are accepted and,
if so, what the parameters for payment will be
Credit Card Chargeback Processing
• If a chargeback occurs, a fee will be charged to the
chargeback
No fee will be charged to the Agency
Cost Increases:
$33.50 per transaction
Patron for the processing of the
Postal Rate Increase Offset — If postal rates increase during the term of the agreement,
fees to DTI shall be raised immediately to offset the effect of the actual postal rate
increase.
CPI Increases — There will be NO CPI increases for the duration of the agreement.
241 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Services included for both Parking and Administrative Citation Processing
Online Access for the Agency's Patrons: Included
The Agency's Patrons will have the ability to perform the following functions online:
• View real-time citation(s) data
• Pay for a single or many citations
• Request 1st Level Administrative Review and attach up to three documents supporting
their position
• Request 2nd Level Administrative Hearing Request and attach up to three documents
supporting their position
• Print a receipt
• View pictures of the citation taken by the issuing officer (if the Agency allows)
Online Access for the Agency's Staff: Included
Access to the Agency's data is based on unique usernames and passwords assigned to
everyone who requires access to the system. Data Ticket does not limit the number of
individuals who have access to the system and the number and types of access can
change at any point with a simple email request to Data Ticket.
Our Solution maintains a complete audit trail for each transaction in the system so that the
username is displayed next to every transaction in the system, indicating who performed
the transaction and when.
Depending on the access rights provided to each Agency Staff member, the following
capabilities are available:
• View real-time citation(s) data, including pictures taken by the Issuing Officer
• Accept payment via VISA, MasterCard, Discover and American Express credit/debit
cards
• Accept payment via Cash, Check or Money Order
• Process NSFs and Refunds
• Reduce or increase violation amounts, dismiss citations, void citations and place a
citation on hold
• Change citation data, including violations, date, time, plate, location, comments, make,
model, color, registration expiration date and others
• Perform Administrative Reviews online by entering the disposition directly online
• Perform Administrative Hearings online by entering the disposition directly online
• Schedule Administrative Hearings online or view scheduled hearings
• Generate a time expired or letter of non -responsibility for a citation in the adjudication
process
• View the complete reason for the Review Request and supporting documentation
provided by the Appellant directly online
• Edit Appellant information
• Upload disposition documents sent to the Agency via US Mail
• Add a note to a citation and see all comments added to the citation
251 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a. Aministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
• View the reason for the 2nd Level Administrative Hearing Request online and view the
supporting documentation provided by the Appellant, directly online
• Print a receipt with or without responsible party information
Reporting: Included
• Data Ticket offers many reports online as well as a Customized reporting application for
our clients to generate, print and re -print 24/7. We provide real-time reports that can be
generated for any timeframe required and we provide pre-processed/month-end reports
that reflect the month -end view of data.
• All reports are available online and because we do not purge data unless specifically
requested to do so by a client, the data is available as long as the Agency is a client.
• All reports are generated in HTML so our clients can copy and paste the data into Excel
for data manipulation purposes.
• If the Agency were to request a report that was not already available, Data Ticket would
work with the Agency to design the report and provide it to the Agency at no cost.
Manual Payment Processing: Included
• Manually received payments (checks, cash, money orders and credit card payments
sent via US Mail) are received at our PO Box in Newport Beach where a bonded and
insured courier picks up the mail daily and delivers it to our Newport Beach office
• Our Mail Department opens, sorts and batches the payments before providing them to
our on -site Data Entry Department
• After double-blind entry of each payment, the citations are updated by our Quality
Assurance team
• Payments are then provided to our Accounting Department where daily deposit slips are
completed and provided to a bonded, insured courier who takes them to the bank
Registered Owner Information: Included
• Registered owner information for all citations issued on California license plates
• Turnaround time for acquisition of California registered owner information is same day
• Registered owner information for all citations issued on out of state license plates
• Data Ticket is a recognized Strategic Partner with NLETs and has access to registered
owner information nationwide through the NLETs service
• Access to this system requires the use of the City's ORI for tracking purposes only;
Data Ticket will utilize its own ORI for acquiring the out of state data
• Turnaround time for acquisition of out-of-state registered owner information using
NLETs is same day
CA DMV Holds and Releases: Included
• California DMV Holds and Release performed daily via an online connection
• Holds and releases can also be performed real-time, upon request
• Citation amounts placed on hold are updated daily in the event a partial payment is
made
26 1 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Customer Service: Included
• Data Ticket provides a live, bi-lingual, on -site Customer Service Department that is fully
trained to answer questions related to citation issuance, payment, adjudication, fix -it
tickets, signoffs, FTB, advanced credit reporting collections and more
• All calls are recorded to quality assurance and recordings can be sent to the Agency at
any time for review.
• Data Ticket's IVR is bilingual and accessible via several toll -free numbers; the IVR
provides real-time information to the caller regarding status, including the amount due
• The IVR accepts VISA, MasterCard, Discover, and American Express
Web Presence:
Included
• Data Ticket's Solution is 100% web -based and Section 508 Compliant and is provided
at: www.CitationProcessingCenter.com; this is a generic website in the sense that it is
not Agency branded. This website allows for the Agency and the Agency's Patrons to
access citations online
• If the Agency prefers to have an Agency branded website, one in which the look and
feel mimics that of the Agency's website, Data Ticket can and will provide this feature to
the Agency.
271 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 4: COMPLEMENTARY SERVICES WITH
CORRESPONDING PRICES
281 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Data Ticket has provided all services and costs associated with our services in the section
prior.
Though the City has never utilized handheld ticket writers and printers, Data Ticket is
always happy to provide options should the City wish to consider that in the future.
291 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 5: STAFFING AND PROJECT ORGANIZATION
301 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processing
Data Ticket, Inc. is a California Corporation that provides administrative citation and
parking citation processing software and management, as well as permit management and
collection services for Cities, Counties, Universities, Districts, and other public entities
nationwide. Data Ticket employs 47 full time Staff. Data Ticket was incorporated in
California in 1989. We provide expertise to ensure that citations get processed and
collected in a timely manner for over 450 Agencies nationwide.
Data Ticket is in Irvine, California. Our office is always open to our clients, and we
encourage in -person communication on a regular basis. Data Ticket, Inc. is a California
certified Small Business Enterprise and a California certified Woman -Owned Business
Enterprise.
Staffing of the City's contract is critical to the success of the partnership. We will continue
to provide City Personnel with a fully dedicated Project Manager to facilitate all operations.
In addition to the Project Manager, we will provide a supplemental Project Manager. These
two individuals will be available during normal business hours, Monday — Friday 7am —
5:00pm Pacific and City Management will have their cell numbers for after hour assistance.
Individual
Assignment of Tasks
Heather Nowlan, Director of Client
IT Oversight
Services & Project Manager for the
Enhancement Prioritization
City of La Quinta
Accounting Oversight
Attendance at City Council Meetings
Monthly Performance Review
Collection Rate Statistics / Financial Analysis
Internal Oversight of Operational Processes
Brook Westcott, Chief Operating
Client setup and maintenance
Officer, Project Manager for the City
Initial and on -going User Training
of La Quinta
Correspondence Review
Attendance at City Council
User and Administrator Setup
Daily Questions
Bradley Miller, Mobile Support
Handheld Training
Manager for the City of La Quinta
Handheld Customization
Handheld Assistance / Follow-up
Heather Nowlan, Director of Client Services, will continue to be responsible for working
closely with the city to attend all meetings and assist in providing each of the City's
Personnel with unique usernames and passwords that will provide access to the Citation
Processing System at the appropriate, requested level. In addition, Heather will continue to
be responsible for providing all user training in the Citation Processing System Software.
This training will be performed in person, via the Internet and over the phone. Finally,
Heather will be responsible for reviewing all notices and correspondence to be sent on
behalf of the city.
31 1 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Brook Westcott will continue to be responsible for ensuring the IT, Accounting, FTB,
Noticing and DMV Functions work properly for the city. She will also be responsible for all
financial analysis required by the City as well as contractual oversight. Brook will attend all
City meetings, both on -site and off -site.
Bradley Miller, Mobile Support Manager, will continue to be responsible for providing
training to all city personnel at the City's preferred location(s). Bradley will also be
responsible for providing regular enhancements to our Mobile Software and he will be
responsible for working directly with City Personnel to ensure the handhelds are being
utilized accurately to provide the most benefit to the Officers and to the city.
Data Ticket Staff Access
In addition to the individuals dedicated to the city on the prior pages, Data Ticket provides
the highest level of services to each of our clients by providing access via phone, email and
in person to all our Department Managers. We have adequately staffed each Department
to accommodate every client's needs. We do not share resources across Department;
rather we have hired and maintained each Department such that there is no need to share
resources; however, personnel are cross trained to ensure our entire staff is well versed in
the entire citation processing lifecycle.
Below, we have provided the city with a high-level organization chart for Data Ticket. All the
individuals identified on the chart work in the Irvine, California office and each of the
individuals identified in the organization chart provided below will be made available to City
Personnel throughout the life of the contract.
Sr a.Aw-c-
oireRmr of ai¢or Reauoru
HR Manag¢r
dRM50NN¢s dKMSMviCes Cf services
1- 1 noA[LWN11H6 MANAGER
[USEOMERSFRIRQCEAD
Kara FNerRaz EAkV'RR4
Wly [. Maria More
Aff e o %fflok Karp EuenE
Midwe134�1i1B.. TiWiN H.I
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32 1 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processing
SECTION 6: SUBCONTRACTING SERVICES
331 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Data Ticket has not ever, nor do we have plans now or in the future to utilize
subcontractors in the execution of the City's contract.
341 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 6: DISCLOSURES
351 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Data Ticket has not expereinced any alleged significant prior or ongoing agreement failure,
any criminal litigation or investigation pending, which involved Data Ticket or in which Data
Ticket has been judged guilty or liable within the last five (5) years.
361 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 8: ACKNOWLEDGEMENT OF INSURANCE
REQUIREMENTS
371 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a. Aministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Please see below Attachment 2: Insurance Requirements Acknowledgement.
4 Qawa
- l'AI.11(M NI4 -
ATTACHMENT 2
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
A4ust be executed by proposer and submitted with the proposal
Brook Westcott
(name) hereby acknowledge and confirm that
Data Ticket, Inc. (name of company) has reviewed
the City's indemnification and minimum insurance requirements as listed in Exhibits E and
F of the City's Agreement for Contract Services (Attachment 1); and declare that insurance
certificates and endorsements verifying compliance will be provided if an agreement is awarded.
I am Chief Operating Officer of Data Ticket, Inc.
(Title) (Company)
X
Commercial General Liability (at least as broad as ISO CG 0001)
$1.000,000 (per occurrence); $2.000,000 (general aggregate)
Must include the following endorsements:
X
General Liability Additional Insured
X
General Liability Primary and Noncontributory
Commercial Auto Liability (at least as broad as ISO CA 0001)
$1,000,000 (per accident)
Personal Auto Declaration Page if applicable
Errors and Omissions Liability $1,000,000 (per claim and aggregate)
X
Worker's Compensation (per statutory requirements)
Must include the following endorsements:
X
Worker's Compensation Waiver of Subrogation
Worker's Compensation Declaration of Sole Proprietor if applicable
Page 37 of 39
381 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 9: NON -COLLUSION AFFIDAVIT
391 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Please see attached, signed Attachment 3 Non -Collusion Affidavit Form.
ATTACHMENT
NON -COLLUSION AFFIDAVIT FORM
Must be executed by proposer and submitted with the proposal
I, Brook Westcott (name) hereby declare as follows:
I am Chief Operating Officer Of Data Ticket, Inc.
(Title) (Company)
the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf
of, any undisclosed person, partnership, company, association, organization, or corporation; that the
proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced
or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly
colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal,
or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or
indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of
the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price,
or of that of any other proposer, or to secure any advantage against the public body awarding the
agreement of anyone interested in the proposed agreement; that all statements contained in the
proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her
proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative
hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association,
organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham
proposal.
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and
correct.
Proposer Signature:
Proposer Name:
Proposer Title:
Company Name:
Address:
Brook Westcott
Chief Operating Officer
Data Ticket, Inc.
2603 Main Street Ste. 300, Irvine CA 92614
Page 38 of 39
401 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking a. Arninistrative
Citation Processing
SECTION 10: ACKNOWLEDGEMENT OF ADDENDA
411 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a. Aministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Please see Attachment 4: Acknowledgement of Receipt of Addenda.
Za Qa�fra
ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal,
If no addenda has been issued, mark "N/A" under Addendum No_ indicating
Not Applicable and sign
ADDENDUM NO. I SIGNATURE INDICATING RECEIPT
G�-roo,� GIJa,�o�t
Page 39 of 39
421 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processing
SECTION 11: DETAILED SCOPE OF SERVICES OFFERED
431 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
We have added this section of our response to the City's RFP to provide additional details
regarding the scope of services we intend to continue to provide to the City of La Quinta.
We realize this is supplemental information that may or may not be considered in the City's
review.
Data Ticket's Solution is 100% web based. Our Solution is offered as a Software as a
Service (SaaS) whereby Data Ticket Personnel are responsible for the development,
maintenance and enhancement of all software provided to City Personnel. Data Ticket's
Solution processes parking and administrative citations pursuant to California State law
and City ordinance. Our Solution will provide a complete audit trail for every transaction
made for each citation in the system.
1. Data Entry for Handwritten Citations
• Manually issued citations will be electronically uploaded into our Data Entry queue
for immediate keying into our Solution utilizing our proprietary workflow solution.
• All manually issued citations will be electronically scanned and attached to the
electronic citation record such that City Personnel can view a copy of the manually
issued citation at any time.
• Our Solution provides City Personnel and Data Ticket Personnel with the ability to
easily correct data errors, and our Solution automatically generates a letter of
correction which is mailed via 1 st Class Mail to the citation recipient. This letter, as
with all letters issued by our Solution, is electronically attached to the citation record
so City Personnel can view it at any time.
2. Registered Owner Name Retrieval
• Data Ticket is online with California DMV and obtains registered owner information
within 1-2 minutes of a citation entering our Solution.
• Data Ticket Personnel perform manual lookups to view the full history of a California
license plate as well as the full history of a handicap placard.
• City Personnel will be provided with a "CLET's-like" replacement that provides the
ability to generate a real-time registered owner and/or handicap placard owner look-
up and receive that information back from California DMV immediately. No other
vendor offers this capability.
• Data Ticket's processing provides our clients and our internal resources with the
ability to update quickly and efficiently make mismatches returned from DMV.
3. Out -of -State Registered Owner Retrieval from State DMV
• Data Ticket is online with NLETs and obtains registered owner information within 1-2
minutes of a citation entering our Solution. We do not wait for a citation to become
delinquent to obtain an out of state owner.
• In addition to NLETs, Data Ticket is online with many state DMVs and BMVs for the
acquisition of registered owner information.
• Data Ticket mails all collection letters via 1 st Class Mail, regardless of the state to
which the citation was issued. Additionally, all correspondence sent on behalf of the
city is electronically attached to the citation in our solution for City Personnel to
easily view.
4. DMV Registration Holds / Releases
• Data Ticket places CA DMV Registration Holds and Releases real-time with CA
441 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processing
DMV. This is beneficial to the city and to the City's Customers as it means we do not
wait until month -end to attempt to place a Hold or a Release. In addition to the real-
time interface, our Solution accommodates the process of manual holds and
releases for those times when a hold or release must take place outside the normal
processing rules.
• City Personnel will be provided with a "CLET's-like" replacement that provides the
ability to generate a real-time registered owner and/or handicap placard owner look-
up and receive that information back from California DMV immediately. No other
vendor offers this capability.
5. Automated processing of Administrative Review Requests
• Data Ticket maintains a complete audit trail for all transactions related to the
adjudication process. This includes maintaining all PDF copies of disposition letters,
schedule letters, and all correspondence received from appellants.
• All reviews received via US Mail will be date stamped, and all envelopes and
documentation received will be scanned and attached to the citation record online so
City Personnel can view it at any time.
• Data Ticket's Adjudication Department monitors 1st Level Review Requests and 2nd
Level Hearing Requests to ensure a disposition is entered within a reasonable and
legally acceptable timeframe for each request.
• All adjudication requests received via US Mail will be scanned and attached to the
applicable citation within 2 days of receipt. Again, all supporting documentation will
be scanned and attached to the applicable citation online for City Personnel to view,
print and re -print.
• All adjudication letters, including hearing schedule letters, disposition letters, no bail
letters, and time expired letters are generated and mailed via 1 st Class Mail within 1
day of generation. Any correspondence returned as a bad address, either by the
USPS or by an individual, is notated in the system.
• City Personnel will have the ability to view all adjudication letters, including
disposition letters, hearing schedule letters, and others online for as long as the city
is a client.
• All adjudication documents are scanned and attached to the applicable citation. As
with all other documentation received, we do not ever purge data received unless
directed by the city.
• Data Ticket offers a fully staffed Adjudication Department with its own toll -free line
on which individuals in the adjudication process may call to acquire additional
information and understand where their citation(s) is in the adjudication process.
• Our Solution is 100% real-time. All adjudication activities are performed real-time,
and the Solution is updated as such. City Personnel will be able to view all data as it
relates to a Responsible Party, License Plate and Appellant.
• Our Solution will provide City Personnel with the ability to enter unlimited notes, view
citation, plate, and responsible party historical information, place a citation on an
adjudication hold while suspending all other activity, enter custom or pre-set
adjudication comments, adjudicate at the violation level, rather than the citation
level, and generate custom adjudication letters locally or via our mailing house.
6. Administrative Hearings
451 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
• Data Ticket maintains a complete audit trail for all transactions related to the
adjudication process. This includes maintaining all PDF copies of disposition letters,
schedule letters, and all correspondence received from appellants.
• Data Ticket's Adjudication Solution is 100% integrated with our Parking Citation
Solution. All administrative hearing requests will be maintained in our Solution with a
full audit trail tracking all activity. In addition, because our Solution is real-time,
status displayed will be real-time.
• City Personnel will have the ability to schedule hearings, view hearing schedules or
have Data Ticket schedule hearings. The decision is that of the City's.
• All adjudication letters, including hearing schedule letters, disposition letters, no bail
letters, and time expired letters are generated and mailed via 1 St Class Mail within 1
day of generation.
• Data Ticket offers a fully staffed Adjudication Department with its own toll -free line
on which individuals in the adjudication process may call to acquire additional
information and understand where their citation(s) is in the adjudication process. In
addition, City Personnel will have the ability to utilize direct dial phone numbers,
direct email addresses and group email address to Data Ticket's Adjudication
Department for any need.
All correspondence will be generated and mailed via 1 st Class Mail, daily.
Our Solution provides a real-time Refund Request Report that will provide City
Personnel with the ability to view citations for which a refund is due. Additionally, this
report will provide the reason for the refund. This report can be accessed by City
Personnel via our real-time interface, or it can be emailed as required to City
Personnel.
• Our Solution provides real-time reporting that provides our clients with the ability to
view previous hearing schedules, future hearing schedules, 1st level review
dispositions, 2nd level hearing dispositions, issuing officer and the individual
reviewer. All reporting is exportable to excel and will not require any additional
formatting.
7. Payment Plan Administration
• Our Adjudication Department Personnel will enter and maintain all Indigent Status
requests in compliance with AB503 and AB3277. In addition, should the city allow,
individuals may request an Indigent Payment Plan online and attach supporting
documentation, as well as an Indigent Payment Plan Application.
• Our Adjudication Department will handle all requests for Indigent Status and
provide approval or denial for these requests on the City's behalf. The city can
also handle the approval/denial process if it wishes to do so.
8. Payment Processing
• Data Ticket will continue to provide a PO Box, located in Newport Beach, California,
where payments may be sent. Additionally, Data Ticket will provide a PO Box
located in Newport Beach where all adjudication correspondence may be sent. The
differentiation in PO Boxes helps us quickly understand the types of correspondence
received and how best to process them.
• All mail received at all PO Boxes is retrieved by a bonded, licensed courier who
delivers the mail to our Irvine office Monday — Friday. In addition, mail is retrieved
from the PO Boxes on Saturdays when the following Monday is a holiday. We
461 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
provide this additional service to our clients to ensure that processing remains
efficient and effective, even on Holidays.
• All incoming mail will be sorted and batched by postmark date. In addition, penalties
that may have applied after the postmark date, but prior to keying of the payment will
be automatically backed out upon keying of the postmark date.
• All payments will be received, batched by postmark date, and keyed within 1
business day of receipt. In addition, all payment exceptions (orphan payments, over
payments and partial payments) will be provided on a real-time report for City
Personnel to view at any time.
• Citizens will be able to pay using Visa, MasterCard, Discover, and American
Express 24/7 via our website and IVR Solution.
• Credit card funds processed will be reconciled with bank deposits to ensure the City
receives a deposit of all credit card funds accepted and processed.
• Online, via our real-time Solution, City Personnel will have access to generate
reports providing a summary, by date, of deposits made, as well as a report
providing each individual citation paid on any given date. Both reports will reconcile
perfectly to the bank statement. These reports, in addition to being made available
online, can also be emailed on a regularly scheduled timeframe to specific
individuals or groups of individuals.
• All source documents are scanned and electronically filed on our network or are
scanned and electronically attached to the applicable citation where they reside if
the city is a client. If the City prefers for source documents to be purged after 6
months or electronically provided to the Police Department, we are happy to
accommodate that request.
• Data Ticket tracks all re -billing of citations for partial payments, NSFs, releases of
liability and leased vehicles. This process is automated based on the City's
individual processing requirements. In addition, all letters, such as partial payment
letters, NSF letters, and re -billing letters will be converted to PDF format and
automatically attached to the citation to which it pertains. This provides City
Personnel with the ability to view, print and re -print these letters at any time.
• Our Solution is PCI Compliant and is SOC 2 Type 2 compliant. We accept Visa,
MasterCard, Discover, and American Express via a real-time authorization and a
batch settlement. Credit cards are disbursed to the city one month in arrears after
full reconciliation has taken place and all credit card chargebacks are accounted for.
CORRESPONDENCE PROCESSING
All correspondence will be processed within two (2) business days of receipt and will be
electronically scanned and attached to the applicable citation. Data Ticket has always and
will continue to obtain city approval on all standard forms, notices of delinquent violation
and correspondence.
REPORTING
Data Ticket offers the most extensive reporting capabilities in the industry. Our reports are
provided to our clients via a web -based real-time Solution that provides us with the ability to
generate Financial, Management and Operational Reports for any timeframe required.
471 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a. Aministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
Our reporting structure is set as follows for parking citations. Each Category contains a
minimum of 5 reports each with a maximum of 10 reports in any single category, for a
total of 87 reports:
Adjudication Reports
Citation Reports
Financial Reports
Officer Reports
Payment Plan Reports
Scofflaw Reports
Report Generator
Aging Reports
DMV Reports
Franchise Tax Board Reports
Operational Reports
Refund Reports
Customer Service
Handheld Reports
In addition to those categories identified above, we also have a complete category for
Permits, Month -end Invoicing Reports, and My Saved Reports. Finally, we have a complete
Report Generator tool that provides our clients with the ability to generate, save and share
custom reports.
Below, we have provided the city with a view of the Reporting Home page that displays
citation statistics in a graphical manner for our clients. As you can see from this screen
print, a drop -down box is provided in the top right corner that allows the user to select the
month that he/she wishes to view. In addition, this screen is configurable to display a
variety of statistics.
PROCESSING CENTER - -- 0
Finally, we offer City Personnel a Report Generator feature. This provides our clients with
the most advanced reporting capabilities available. This feature provides City Personnel
with the ability to select a "Standard Report" or to select a "Data Grouping" and create
custom, real-time reports. These reports can be saved, shared amongst co-workers, or just
run and viewed.
Below we have provided a screen shot of our "Report Generator" capability. This capability
provides our City Personnel with the ability to select a "Standard Report" from the table on
the prior pages and set Optional Criteria, as well as drag and drop Report Columns into
and out of the Report. If you choose, you can also start with a "Data Collection" and create
a fully custom report.
481 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking and Administrative
Citation Processing
Once you have created the report you would like to run on a regular basis, City Personnel
has the option to simply save the report to your "My Reports" list. You can then choose to
delete the report, clone the report, or share the reports amongst co-workers. The clone
feature provides users with the ability to generate a report with a slightly different or
altogether different set of criteria.
All the reports available to our clients are available on our website. This provides City
Personnel with the ability to generate reports on their timeframe while reducing their
dependency on a vendor. We find the more control we provide to our clients; the better
able they are to do their jobs, on their timeframe. If there are specific reports City Personnel
require on a specific timeframe to be provided by Data Ticket, we will provide those at no
cost to the city.
TOLL -FREE TELEPHONE SERVICE
Callers will continue to have the ability to call one of several toll -free, bi-lingual customer
service lines. All calls made into our customer service lines are recorded and can be
provided to City Personnel upon request. In addition, Data Ticket offers Appellants several
unique toll -free numbers that are specific to those individuals in the adjudication.
All toll -free telephone lines are available 24/7. Data Ticket is the only vendor in the industry
that provides our clients with real-time Customer Service Report that provide a call reason,
call rating duration of call and outcome of each call. Data Ticket is the only vendor in the
industry that provides callers with a callback feature whereby our Customer Service
Representatives will call an individual back upon request.
AUTOMATED VOICE RESPONSE SYSTEM
Data Ticket will continue to provide the city with an automated voice response system that
is available 24/7 for callers to obtain general information, specific citation information, and
make an online, real-time payment.
This line is available 24/7 in English and Spanish and will be customized to offer the exact
prompts the city requires. This line can be modified at any time to meet the city's changing
requirements.
491 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking and Administrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
CUSTOM NOTICES AND LETTERS
All correspondence sent on behalf of the city will continue to be electronically attached to
the applicable citation. Our Solution automatically sends Fled letters as well as Partial
Payment letters. Our Solution can automatically send all Letters of Correction when a
required data element is changed on a citation.
ONLINE INQUIRY ACCESS
Data Ticket will continue to maintain all Citation related information in an electronic
database that may be accessed through a web -based interface that is friendly to use for
non -technical users.
Access to the Solution is provided 24/7 via a unique username and password. City
Personnel can manage user access, or our Client Services Department can handle access
to the Solution. Data Ticket's Citation Management Solution is 100% web based. The entire
system is accessible using a username and password.
Upon entry into our Solution, City Personnel will be presented with a homepage that
provides calls to action that are specific to each user logged in. One such homepage has
been provided below. This individual is responsible for Performing 1 st Level Reviews,
reviewing Pending Refunds, reviewing Make Mismatches, approving Payment Plans, and
approving Void Requests.
This homepage is configurable for each client and for each individual login at the Client so
that each person is aware of pending action items. Clicking on each call -to -action button
takes the user to a specific webpage that details the area that was selected.
IC?CICITATION PROCESSING CENTER QkSe h ®. Siqn ooc
Welcome Thursday, Nov 7 2019 2:31:57 PM
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REVIEWS —MAKE --;PAY
PENDING MISMATCHAPPROVALS
You will note this homepage also provides the user with the ability to use the Quick Search
or to select the Search button in the top menu to search for citations. The Quick Search
feature allows the user to search by citation number, license plate, or notice number which
the Advanced Search provides the user with the ability to search by citation number, notice
number, license plate and state, full or partial VIN, full or partial citizen's name, driver's
license number, and location of the violation. In addition, the user may elect to narrow the
search results by identifying a citation start and end date or balance owed.
501 Page
Data Ticket, Inc.
2603 Main Street, Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
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City of La Quinta
Parking and Administrative
Citation Processing
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The screen shot above also provides the user with the ability to perform Group Edit
Features across multiple citations. The Group Edit features include the ability to add a note,
attach a file, edit a vehicle, or edit a responsible party.
Once a citation is searched for and successfully found, the following information is
displayed to the user:
• Status of the citation, bolded in red or green font, indicating the age of the citation, as
well a high-level summary for the citation, plate, responsible party
• Registered owner information as provided by DMV, including registration date and any
names listed on the registration, VIN, make and model
• This Person, This Plate information detailing citations issued to the Plate and citations
issued to the person
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Our website provides a complete audit trail of the registered owner and any changes made
due to a release of liability, a change due to a renter or lessee, or any other change.
Finally, City Personnel will have the ability to view a complete audit trail for every citation in
the system.
Date Name
Address 1
09/10/2019 CAR
1492
08/08/2019 ST G
JTER 1153
07/03/2019 EVEL
1540
Address 2 Address 3 City, State, Zip
EUREKA SPRINGS, AR 72631
ONTARIO, CA 91762
DR FONTANA, CA 92336
• All citation level information that was entered on the citation, including VIN
• All photographs, videos and voice recordings taken at the time of the citation issuance
and transmitted to Data Ticket, as well as all appeal documents, citation documents and
payment plan documents received and attached to the citation
511 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a dministrative
(0) 949-752-6937-1(0) 949-428-7240 Citation Processing
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Violation information and all charges, fees and adjustments at the citation level
Penalty history including penalty date, penalty amount
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Notice history, including date sent, date due, address sent to, registered owner, make of
the vehicle, and amount due-, a PDF copy of every notice / letter generated through our
Solution is automatically attached to the citation record within 24 hours. These copies
can then be re -printed and viewed as often as desired. We do not purge these
attachments unless specifically requested to do so by a client. Please see below a
sample screen of how notices are attached for the city to view, print and re -print. You
will note the underlined notice number which is hyperlinked to the actual notice
generated:
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Adjudication history, including date the citation was placed on a review and hearing
hold, date hearing was scheduled for, date hearing schedule letter was sent, judgment,
date judgment was entered, date judgment letter was sent, disposition information,
hearing officer name, complete appeal description, images attached as part of the
adjudication process and a complete description of the reason for appeal if the
appellant appealed online
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• Payment information, including payment type, payment received date, check date,
check number, deposit date, payment location, amount paid, and returned check date
or credit card charge -back date
521 Page
Data Ticket, Inc. City of La Quinta
2603 Main Street, Suite 300 Irvine, CA 92614 Parking a dministrative
(0) 949-752-6937; (0) 949-428-7240 Citation Processing
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• Vehicle registration history
Date State Plate Make Model Body Year Color Reg. Ell. Reg. OW. VIN —AL Source
07/01/2019 CA BBC Kta BLK 12/2019 5250 Oant FBo
07/0212019 CA 880 _ _ K1, ! 1212019 KNAF +0 Third Party Vendor
• A complete audit trail of the citation, including a username and date for every
transaction
• All phone notes as entered by our customer service representatives and any other
personnel who have a username and password
• DMV inquiry date and hold and release information and dates, including registered
owner information, with address and registration expiration date
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• Citation simulation for reproduction and printing at the city
Below you see our Adjudication Hold Search Page that provides the user with the ability to
quickly view all pending 1st Level Reviews, and 2nd Level Hearings and narrow the search
results down to those requests made via the web, citations issued by a particular officer or
citations issued to a specific meter number. This page provides City Personnel with the
ability to click on each citation number, review the citation details and supporting
adjudication documentation and render a decision online.
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531 Page
Data Ticket, Inc.
26C. .I S Suite 300 Irvine, CA 92614
(0) 949-752-6937; (0) 949-428-7240
City of La Quinta
Parking str�-
Citation Processing
THANK YOU
541 Page