Desert Resort Management (DRM) SecurityCITY OF
LA QUINTA
PROPOSAL FOR
SECURITY SERVICES -
SHORT -TERM VACATION
RENTALS
Prepared by Terry Kramer and the professional
team from Desert Resort Management Security.
PPO 17681
of
Associa'
Desert Resort
Management Security
License N APO 17681
March 13, 2026
City of La Quinta
Attn: Lisa Chastain, Public Safety Management Analyst
RE: Request for Proposal
Dear Lisa Chastain
Thank you for the opportunity to present our proposal for Security Services to the City of La Quinta. Our
team brings extensive experience in the security industry, supported by the management of more than 200
communities throughout the Coachella Valley. Collectively, our staff has over 50 years of combined
expertise. Additionally, we are unique among management companies in that we hold a State of
California Private Patrol Operator license (PPO 17681), issued to Desert Resort Management.
Proud Partnership With the City of La Quinta
We are honored to have provided security services to the City of La Quinta over the past five years.
Serving the community has been a privilege, and our longstanding partnership reflects our commitment to
excellence, reliability, and public safety. We are proud of the trust the City has placed in us, and we look
forward to the opportunity to continue supporting its residents, staff, and visitors.
Due to the limited number of clients we serve, we are able to maintain a competitive and efficient pricing
structure. We are pleased to offer an agreement for security services at a monthly rate of $4,089.60. This
pricing is valid through June 30, 2027. Enclosed, you will find detailed information outlining the full
scope of services included in our proposal. We invite you to review this comprehensive package to better
understand the resources and support we are prepared to continue providing the City of La Quinta. Please
let us know if there is any additional information you may require.
Once again, thank you for the opportunity to submit our proposal for security services.
Sincerely,
Terry Kramer — QM/PPO 17681
Executive Vice -President
Operations —Access Control/Maintenance
Associa Desert Resort Management
760-346-1161
tkrameraArminternet.com
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
or
Associa'
Desert Resort
Management Security
License # PPO 17691
DESERT RESORT MANAGEMENT
• 35 Years in business in the Coachella Valley
• 42635 Melanie Place STE 103, Palm Desert Ca. 92211
• TIN 33-0251133
• Incorporated, State of California
• OFFICERS;
• John Carona, Director
• Jose Maldnado, CFO
• Brian Kruppa, Secretary
• Private Patrol Operator license -17681
• Qualified Manager - Terry Kramer, License tf 988
BRANCH PRESIDENT- Mark Dodge
• Supervises management team and provides direction for the branch, communicating any major
program changes or additions to associations.
• Works directly with associations who require immediate escalation on issues to ensure customer
satisfaction.
• Ensures all operations function as expected by clients. This includes customer service, community
management, accounting, marketing and communications.
• Crafts communications via CEO Direct that regularly educate clients on industry changes or important
changes.
• 20 plus years working with HOA's, security operations, contracts and accounting.
EXECUTIVE VICE PRESIDENT OPERATIONS -ACCESS CONTROL- Terry Kramer
• Directs and supervises all Security operations, provides direction and support to managers
and security personnel.
• Works directly with and supports managers who require immediate escalation on issues to
ensure customer satisfaction.
• Assists managers with transition of new accounts and communicates regularly with managers
and security staff to ensure a smooth transaction.
• Ensures all security staff are properly trained and continue to meet State licensing
requirements.
• Inspects the property and provides an evaluation and recommendations to the manager and
Association.
• 30 years of experience with City Government
• 19 years of experience with private security operations
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
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SECURITY OPERATIONS SUPERVISORS- Eric Goss / Brian Bell
• Assigned to the current City of La Quinta STRV contract
• Trained in all aspects of current working contracts
• Supervises all Security officers, provides direction and support to security personnel
• Works directly with and supports security personnel
• Works with security personnel on new accounts, change in orders to ensure a smooth
transaction.
• Inspects all personnel and equipment to ensure they meet the requirements of the assignment
and all State and Local regulations.
• 20 years of experience with City Government
• 15 years of experience with private security operations
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
:', Associa
Desert Resort Management Security
lkenm a ➢Po 17"1
SCOPE OF SERVICES
Desert Resort Management Security will provide a dedicated unarmed security guard to patrol
Short -Term Vacation Rentals (STVRs), three days per week. The guard will be scheduled to
work Friday through Sunday, from 6:00 p.m. to 2 a.m., and monitor mainly STVR properties.
The Guards responsibilities will include but are not limited to:
a) Become familiar with La Quinta Municipal Codes, and Executive Orders replated
to STVRs.
b) Confirm complaints received by STVR Hotline and/or reporting party and
document violation(s).
c) If a violation exists, contact STVR guests and local contact to inform about
complaint, and request violation be corrected.
d) Contact City of La Quinta Law Enforcement when needed, such as for backup or
to request Law Enforcement to handle the call due to safety concerns.
e) Provide incident reports on all calls received and contacts made for Code
Compliance staff to issue a citation and/or suspensions.
f) Patrol suspended STVR properties to document any unauthorized rental activity
while on suspension.
g) Patrol other STVR or City property that may need to be monitored including but
not limited to City Parks.
h) Report any criminal activity or visible hazards while on duty.
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
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Associa'
Desert Resort Management Security:
Ucenm APPO 17"1
Monthly Compensation
Schedule of Compensation
$4,089.60
• 24 hours per week based on three (3) 8-hour shifts, 6:00 p.m. to 2:00 a.m. (Friday,
Saturday and Sunday)
• Receive calls from the hotline
• Notify the STVR operator
• Report the conclusion or recommended follow up
• Work with La Quinta Police Department on non -compliant STVR guests.
• State Certified (BSIS)/Trained Uniformed Security Officer
• BSIS approved fully marked security patrol vehicle
• Dedicated response to short term rental complaints
• Patrol City facilities as directed
• Prepare and submit reports daily
• Cell phone
• Guard Tek Guard tour, tracking and reporting
• Testify in violation hearings
• Payroll Taxes
• Workman Comp/Liability
• Uniforms
• Auto Insurance
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
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Associ a'
Desert Resort Management Security
Y
License A PPO 17681
SUBCONTRACTING
Desert Resort Management Security does not use subcontractors for security services.
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
or Associa
Desert Resort Management Security
License # PPO 1768I
ATTACHMENT 2
INSURANCE REQUIREMENTS ACKNOWLEDGEMENT
I, Terry Kramer (name) hereby acknowledge and confirm that Desert Resort
Management Security (name of company) has reviewed the City's indemnification
and minimum insurance requirements as listed in Exhibits E and F of the City's
Agreement for Contract Services (Attachment 1); and declare that insurance certificates
and endorsements verifying compliance will be provided if an agreement is awarded.
I am Executive Vice -President Operations of Desert Resort Management Security
(Title) (Company)
X
Commercial General Liability (at least as broad as ISO CG
0001)
$1,000,000 (per occurrence); $2,000,000 (general
aggregate)
I
Must include the following endorsements:
General Liability Additional Insured
X
X
General Liability Primary and Noncontributory
X
Commercial Auto Liability (at least as broad as ISO CA
0001)
$1,000,000 (per accident)
Personal Auto Declaration Page if applicable
Errors and Omissions Liability $1,000,000 (per claim and aggregate)
Worker's Compensation (per statutory
X
requirements)
Must include the following endorsements:
Worker's Compensation Waiver of Subrogation
X
Worker's Compensation Declaration of Sole Proprietor if applicable
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
Er
Desert Resort Management Security
1lcense # PPO 17681
ATTACHMENT 3
NON -COLLUSION AFFIDAVIT FORM
I, Terry Kramer (name) hereby declare as follows:
I am Executive Vice -President Operations of
(Title)
Desert Resort management Security,
(Company)
the party making the foregoing proposal, that the proposal is not made in the
interest of, or on behalf of, any undisclosed person, partnership, company,
association, organization, or corporation; that the proposal is genuine and not
collusive or sham; that the proposer has not directly or indirectly induced or
solicited any other proposer to put in a false or sham proposal, and has not
directly or indirectly colluded, conspired, connived, or agreed with any proposer or
anyone else to put in a sham proposal, or that anyone shall refrain from
proposing; that the proposer has not in any manner, directly or indirectly,
sought by agreement, communication, or conference with anyone to fix the
proposal price of the proposer or any other proposer, or to fix any overhead, profit,
or cost element of the proposal price, or of that of any other proposer, or to
secure any advantage against the public body awarding the agreement of
anyone interested in the proposed agreement; that all statements contained in
the proposal are true; and, further, that the proposer has not, directly or
indirectly, submitted his or her proposal price or any breakdown thereof, or the
contents thereof, or divulged information or data relative hereto, or paid, and will
not pay, any fee to any corporation, partnership, company, association,
organization, proposal depository, or to any member or agent thereof to effectuate
a collusive or sham proposal.
I declare under penalty of perjury under the laws of the State of California that the
foregoing is true and correct. m
Proposer Signature:
Proposer Name: Terry Kramer
Proposer Title: Execuitve Vice -President Operations
Company Name: Desert Resort Management Security
Address: 42635 Melanie PI. Ste. 103 Palm Desert, Ca. 92211
42635 Melanie Place Ste 103. Palm Desert, Ca 92211
(760)346.1161
Associa'
Desert Resort
Management Security
Ucense # PPO 17681
ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal;
If no addenda has been issued, mark "N/A" under
Addendum No. indicating
Not Applicable and sign
42635 Melanie Place 5te 103. Palm Desert, Ca 92211
(760)346.1161
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ATTACHMENT 4
ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA
Must be executed by proposer and submitted with the proposal,
If no addenda has been issued, mark "NIA" under Addendum No. indicating
Not Applicable and sign
ADDENDUM NO.
SIGNATURE INDICATING RECEIPT
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Terry Dyilany"pn MDy Ter C-US r
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