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HomeMy WebLinkAboutMade Welcome PDFCITY OF LA QUINTA ADA Accessibility Compliance Assessment and Transition Plan Made Welcome ...... ......... A Practical ADA Compliance Roadmap for Physical, Programmatic, Public Right -of -Way, and Digital Access CLEAR FINDINGS. DEFENSIBLE PRIORITIES. USABLE IMPLEMENTATION TOOLS. "As the ADA Coordinator for Stanislaus County, choosing Made Welcome is one of the best decisions I've made. They are experienced, professional, easy to work with, and consistently ensure that our County meets all disability access requirements." - Mike Herzog, ADA Coordinator, Stanislaus County Submitted by Made welcome Prime Consultant Made welcome RFP Due Date June 12, 2026 by 5:00 p.m. Proposal Date June 12, 2026 Proposal Positioning An ADA implementation system: assessment, prioritization, cost planning, trackingtools, training, and long-term City usability. City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Proposal Table of Contents 1. Cover Letter................................................................................................................................................... 2. References of California Government Agencies................................................................................................... 3. Complete Pricing List / Fee Schedule................................................................................................................. 4. List of Complementary Services Offered............................................................................................................. 5. Staffing and Project Organization....................................................................................................................... 6. Subcontracting Services................................................................................................................................... 7. Disclosures.................................................................................................................................................... 8. Explanation of Methodology.............................................................................................................................. 9. Acknowledgement of Insurance Requirements (Attachment 2).............................................................................. 10. Non -Collusion Affidavit (Attachment 3)............................................................................................................ 11. Acknowledgement of Addenda (Attachment 4).................................................................................................. .3 .8 .9 10 11 11 11 12 18 19 20 June 12, 2026 Page: 2 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan 1. Cover Letter Dear Ms. Radeva: Made Welcome is pleased to submit this proposal to provide Americans with Disabilities Act accessibility compliance assessment and transition plan consulting services for the City of La Quinta. Our firm will serve as the prime consultant and single point of responsibility for the City. We have assembled an agile, focused project team with specialized experience in ADA Title II self -evaluations, physical accessibility assessments, public right-of-way accessibility, program accessibility, transition plan development, digital accessibility review, implementation tracking, and staff training. Our approach is designed to provide the City with a practical, defensible, and implementation -ready ADA Self - Evaluation and Transition Plan that addresses physical, programmatic, public right-of-way, and digital accessibility barriers. This proposal, including all pricing, shall remain valid for at least ninety (90) days from the proposal due date. To the best of our knowledge, no individual proposed to perform work for the City has a conflict of interest related to this engagement. Sincerely, Josh Klipp, Esq., �CASp Principal/Authorized Representative Made Welcome Executive Snapshot Small firm focus. Deep accessibility expertise. Practical implementation. Made Welcome is a focused team of experienced CASp professionals, accessibility consultants, a former government attorney who specialized in ADA litigation, and technical experts providing the specialized experience of senior ADA consultants without the generic, template -driven approach often associated with larger firms. Our ADA Self -Evaluations and Transition Plans are customized to the City's actual facilities, programs, public rights -of -way, digital services, staff capacity, and implementation goals. Single Responsible Prime One contract lead, one point of contact, one accountable final reviewer. Title II -Focused Approach Physical, programmatic, public right-of-way, digital access, and public engagement integrated into one plan. Implementation -Ready Tools Barrier logs, cost opinions, priorities, schedules, responsible departments, and tracking tools City staff can use. Specialist Support Where Needed Targeted subconsultants for digital accessibility, PROW, GIS/data, and cost estimating - all managed by the prime. The final ADA Transition Plan should function as a living implementation system with tracking tools, cost opinions, priorities, phasing, and update procedures. June 12, 2026 Page: 3 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Methodology Roadmap 1. Organize 2. Evaluate 3. Engage 4. Prioritize 5. Plan KeYACtivities • Kickoff, data request, scope confirmation, communication Organize Schedule, inventory, QA/QC plan protocols Program review, facility surveys, PROW review, digital Evaluate Findings matrices and barrier logs accessibility testing Public workshop, stakeholder input, accessible Engage Engagement summary and priority input engagement materials Prioritize Severity, use, safety, feasibility, equity, program importance Prioritized barrier removal plan Plan Corrective actions, cost opinions, phasing, responsible Draft and final ADA Transition Plan departments Train & Implement Staff training, implementation tools, update process Staff -ready implementation system Firm Overview Made Welcome is a California -based accessibility consulting practice specializing in ADA Title II compliance, California Building Code Chapter 11 B accessibility requirements, ADA Self -Evaluations, facility and public right-of-way assessments, program accessibility, transition plan development, and implementation support for public agencies. Made Welcome is intentionally structured as a focused, senior -led firm. This allows the City to work directly with experienced ADA professionals and CASp consultants rather than a generic production team. Our approach emphasizes practical compliance, clear documentation, defensible prioritization, and usable implementation tools that help public agencies move from assessment to action. For the City of La Quinta, Made Welcome will provide a customized approach that reflects the City's facilities, parks, public rights -of -way, digital services, programs, staff capacity, and long-term implementation needs. Firm name Business type Principal Years in business Years performing ADA access consulting Taxpayer identification number Main office Office serving this project Parent company Ownership Made Welcome LLC Joshua Klipp 333050179 San Francisco (884 Kansas Street, San Francisco CA 94107) Los Angeles (1320 N. Hoover Street, Los Angeles, CA 90027) Not applicable Privately owned by Joshua Klipp Background, Qualifications, and Experience Made Welcome is led by Principal Josh Klipp, an experienced ADA consultant and former public -sector employment attorney with deep expertise in ADA compliance, Title II obligations, public agency operations, and accessibility implementation. Josh practiced in the public sector for 16 years, specializing in employment law and ADA matters before transitioning into accessibility consulting and ADA Self -Evaluation and Transition Plan work. Josh has performed ADA Self -Evaluations and related accessibility consulting services for a range of public agencies, including the University of California, Berkeley; Santa Barbara County; the City of Chowchilla; the City of Vernon; Cerritos College; San Mateo Community College; and Sonoma County CDC. His experience includes reviewing policies, programs, facilities, communications, and implementation practices for public entities of varying size and complexities. June 12, 2026 Page: 4 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan For this project, Made Welcome brings together a small, senior -level team of experienced accessibility professionals, CASp consultants, and technical experts. Proposed team members Shao Chen and Jasper Kirsch have worked with Josh for nearly six years, first as colleagues at prior accessibility consulting firms, including Sally Swanson Architects and Jensen Hughes, and now as trusted subconsultants to Made Welcome. This longstanding working relationship allows the team to operate efficiently, consistently, and with a shared understanding of ADA Title II compliance, California accessibility requirements, field assessment methodology, and practical transition plan implementation. The team has experience serving public agencies both larger and smaller than the City of La Quinta, including cities, counties, colleges, universities, and special districts. Jasper Kirsch has worked extensively and almost exclusively in accessibility and ADA compliance, including master planning, facility assessments, and ADA Self -Evaluation and Transition Plan projects for cities, counties, and special districts throughout California. He understands the practical realities of working with civic entities, including staff coordination, public -facing services, prioritization, documentation, and implementation planning. Together, Made Welcome's team offers the City the benefit of senior -level ADA expertise, public agency experience, and a coordinated project approach without the generic, template -driven process often associated with larger firms. The result is a project team that is small enough to be responsive and customized, but experienced enough to deliver a comprehensive, defensible, and implementation -ready ADA Self -Evaluation and Transition Plan. Summary: Representative Project Experience *Representative experience completed by Made Welcome team members throughout their careers and at prior firms. Made Welcome's team brings broad public agency and accessibility consulting experience, including ADA Self - Evaluations, Transition Plans, facility assessments, public right-of-way reviews, CASp-related consulting, and implementation support. ADA Self -Evaluation and Transition Plan Experience California Cities Monterey, Turlock, Clovis, Richmond, Solana Beach, Bellflower, Camarillo, San Marcos, Sunnyvale, Salinas, Rancho Cordova, Pleasant Hill, Anaheim, Los Angeles, Beverly Hills, Chowchilla Counties and Districts County of Kings, Stanislaus County, Humboldt County, Tulare County, Kern County, Santa Barbara County, San Mateo Harbor District, Marin Municipal Water District Out -of -State Agencies Santa Fe, NM; Rio Rancho, NM; Burlington, VT, Seattle, WA Broader Accessibility Consulting Experience Transportation and Infrastructure BART, Caltrans, Santa Ana Regional Transportation Center, Golden Gate Ferry, San Jose International Airport Education and Public Agencies San Mateo County Community College District, Los Angeles Community College District, San Diego Community College District, Mt. San Antonio Community College, Solano Community College District, California Department of Corrections and Rehabilitation, SF CASp Small Business Assessment Program Healthcare, Hospitality, and Private UC Davis Medical Center, George Lucas Museum, Skywalker Ranch, Disney, Google, Marriott, Hilton Sector Why This Experience Matters for La Quinta This experience allows Made Welcome to bring a practical, field-tested approach to La Quinta's ADASeIf-Evaluation and Transition Plan. The team understands how to document barriers, prioritize corrective actions, support staff coordination, and develop implementation tools that reflect how public agencies actually operate. Key Personnel Resumes Made Welcome's project team has been selected to meet the full range of services requested by the City of La Quinta, including project management, ADA Title II compliance, facility and public right-of-way assessment, program accessibility, digital accessibility, transition plan development, and implementation support. June 12, 2026 Page: 5 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment &Transition Plan Effective project management is central to a successful ADA Self -Evaluation and Transition Plan. Clear communication, defined responsibilities, consistent coordination, and proactive issue resolution will guide the team's work from kickoff through final deliverables. Josh Klipp, Principal of Made Welcome, will serve as Project Manager and day-to-day contact for the City. Josh has extensive public -sector experience and understands the importance of keeping City staff, stakeholders, and project partners informed throughout the process. He will be responsible for overall project coordination, schedule management, communication with the City, quality control, subconsultant coordination, and final review of deliverables. Made Welcome has carefully assembled a focused team of experienced accessibility professionals, CASp consultants, and technical specialists to provide the City with the right combination of public agency experience, technical expertise, responsiveness, and implementation -focused support. We have carefully considered our team to provide the capability and expertise to assist the City of La Quinta. Years of Experience: 16 JOSHUA (JOSH) KLIPP, CASp, ESQ. Project Role: Project Manager, ADA Policy Specialist JD, Golden Gate University, School of Law, 1999 1 BS, Inter -Disciplinary Studies, Eastern Michigan University, 1996 1 Self -Guided Accessibility Courses, Deque University, Ongoing Certified Accessibility Specialist, No. CASp-812 Josh Klipp is the Founder and Principal of Made Welcome. Prior to founding Made Welcome, Josh practiced employment law for nearly 16 years in the public sector, specializing in the Americans with Disabilities Act. After practicing law for nearly 2 decades, Josh joined Salesforce. At Salesforce, Josh set up and implemented the reasonable accommodations process for Salesforce's 15,000 employees in the United States and Canada. He also created and implemented the first accessibility initiative for Dreamforce, the world's largest tech conference. Josh has worked extensively with ADA Title II, Title III, and non-profit clients on all aspects of accessibility including, e.g., policies, procedures, best practices, built environments and training. He has performed ADA Title II Self Evaluations for several California entities - cities, counties, universities, colleges and more. He has also assisted Title II entities with responding to State compliance requirements such as CalTrans' DLA ADA Section 504 Program Assessment and Title VI Language Access Plan requirements. Josh's ADA Title III client list includes work performed for Starbucks, Walmart, Bloomberg, Wordly, the School Nutrition Association, Reed Pop, and more. Additionally, Josh teaches an Event Accessibility Certification course through PCMA, the world's largest community for business events strategists and meeting professionals. Josh is also a Strategic Advisor to the Access Coalition - a groundbreaking, multi -company collaboration convened by the American Association of People with Disabilities (AAPD). Relevant Experience: City of Chowchilla I City of Monterey I Stanislaus County I Santa Barbara County I University of California, Berkeley I Cerritos College June 12, 2026 Page: 6 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan JASPER KIRSCH, CASp, ICC, ASSOC. AIA Project Role: Survey Manager, Database Specialist BA, Industrial Design - Product Development & Design, San Francisco State University, 2005 Certified Accessibility Specialist, No. CASp-661 I ICC Accessibility Inspector/Plans Examiner, No. 8018756 Jasper Kirsch is a Senior Accessibility Consultant with experience in managing over 30 Years of Experience: ADA Self -Evaluation and Transition Plans. He consults on various Title II and Title III 21 project types, including public rights -of -way, aviation, mixed -use, multi -family residential, civic, education, commercial, institutional and expert litigation work. He is well -versed in accessibility evaluation of facilities, code compliance analysis and review, accessibility design, and developing database systems to help prioritize, monitor and track barrier mitigation work. Relevant Experience: City of Los Angeles I City of Pico Rivera I City of Seattle I City of Monterey I City of Salinas I City of Turlock I City of Clovis I Stanislaus County I Caltrans Years of Experience 26 Years of Experience 20 SHAO CHEN, CASp, ICC, ASSOC. AIA Project Role: Accessibility Survey Specialist Bachelor of Arts in Architecture, University of California, Berkeley, 2000 Certified Accessibility Specialist, No. CASp-802 I ICC Accessibility Inspector/Plans Examiner, No. 8410634 Shao Chen is a Senior Accessibility Consultant with over 25 years of experience in assisting both public entities (Title II) and private businesses (Title III) remove physical barriers to comply with the Americans with Disabilities Act and State of California accessibility requirements. He specializes in evaluating compliance with accessibility standards for new construction or alterations and is passionate about accessibility and creating inclusive built environments. Shao also managed and participated in over twenty ADA Self -Evaluation and Transition Plan projects for different Title II entities including counties, cities, and higher education institutions. Relevant Experience: City of Los Angeles I City of Salinas I City of Turlock I City of Clovis City of Monterey I City of Emeryville I Stanislaus County I University of California, Berkeley JASON JOHNSON Project Role: PRoW Assessment Specialist BA, Business Administration, California State Polytechnic University, Pomona, 2004 Chief Technical Officer (CTO) Jason Johnson is Co -Founder of Pathfinder with 20 years of experience, including 15 years of software development, specializing in the development of software and data collection systems streamlining the way public and private agencies collect data. Recognizing the manual and time-consuming nature of ADA data assessments, Jason and his team have introduced groundbreaking field tools and software that not only accelerates the public rights -of -way collection and reporting times but also significantly reduces costs for customers. Relevant Experience: City of Irvine I City of Culver City I City of Norwalk I US Department of Defense I Long Beach Transit June 12, 2026 Page: 7 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Years of Experience: 15 ADAM UNGER, CPACC Project Role: Website/Digital Accessibility Specialist Bachelor of Environmental Design, Emphasis in Architectural, University of Colorado, 1998 IAAP Certified Professional in Accessibility Core Competencies (CPACC) Adam Unger is Co -Founder of Accessibilities, specializing in manual, human -led accessibility evaluations of websites, digital platforms, and documents. Since 2018, he and his team have supported public -sector organizations, municipalities, and large- scale digital environments in identifying accessibility barriers and developing actionable remediation strategies. Adam also serves as Corporate Engagement Chair for the Foundation Fighting Blindness, Los Angeles. Relevant Experience: City of Beverly Hills I City of Rancho Cucamonga I City of Chino City of Eastvale I City of Maywood I City of West Covina I City of Menifee I City of Lancaster I City of Monterey I Kern County ................................................................................................... 2. References of California Government Agencies Client Stanislaus County Project Manager Mike Herzog, Stanislaus County ADA Coordinator Phone/ Email herzogm@stancounty.com In this role, Josh develops and provides trainingto County Staff, as well as advice to the ADA Coordinator, Mike Herzog, on policies, procedures, best practices, and Project Description accessibility complaints. Shao works with officials to ensure newfacilities or alterations are accessible and updates the existing ADA Transition Plan to reflect the new physical changes. Jasper served as the project manager in developingthe County's original2018 ADA Transition Plan. Project Start / End Dates 2015-2017, 2023-present Staff Assigned Joshua Klipp, Shao Chen, Jasper Kirsch Partneringwith the County's ADA coordinator to facilitate ongoing oversight and tracking Final Outcome of the ADA Transition Plan's implementation and serving as an ADA resource and technical advisor for the County. Client University of California, Berkeley Project Manager Derek Coates Phone / Email pathfinder4216@gmail.com Surveyed more than 100 University Departments on the accessibility of each Department's programs, services and activities. Reviewed all required ADA notices and postings to ensure theywere current and in compliance with federal and state regulations. Evaluated and recommended updates to the University's accessibility policies to ensure compliance with the ADA and other relevant standards. Reviewed the Project Description University's grievance policies to ensure clarity, accessibility, and compliance. Provided recommendations on trainings to ensure that University staff were effectively trained on ADA compliance and accessibility standards. Drafted a surveyfor public distribution regarding the public's highest priority barrier removal and areas for improvement. Wrote a final report with recommendations including implementation strategies and resources. *Work completed while subcontracting at Sally Swanson Architects Project Start / End Dates 2019-2021 Staff Assigned Joshua Klipp, Shao Chen June 12, 2026 Page: 8 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Produced a 360 final report with recommendations, including public comment and input, for implementable accessibility strategies on the University's programs, services and activities. Presented this report to the public, as well as to the University's Board of Final Outcome Regents. In addition, the team developed an ADA Transition Plan which includes a comprehensive assessment of the accessibility of elements across 200 university facilities. The university uses this data to prioritize remediation according to California Building Code and ADA standards. Client City of Monterey Project Manager Nat Rojanasathira, City of Monterey Assistant City Manager Phone/Email rojanasathira@monterey.gov Performed a full Self -Evaluation - with report and recommendations — of the City's programs, services and activities. Ensured that all required ADA notices and postings were current and in compliance with federal and state regulations. Evaluated and Project Description recommended updates to the City's accessibility policies to ensure compliance with the ADA and other relevant standards. Ensured that accommodation statements reflect current best practices and legal requirements. *Work completed while subcontracting at Jensen Hughes Project Start / End Dates 2013, 2023-2026 Staff Assigned Joshua Klipp, Jasper Kirsch, Shao Chen Final Outcome Developed comprehensive ADA Self -evaluation and Transition Plan in 2013. Updated the ADA Transition Plan in 2025. Client Humboldt County Project Manager Travis I. Smith Phone / Email 707-476-2388 or tsmith@co.humboldt.ca.us Project Manager responsible for plan review, field inspection, and reporting services for barrier-remediation projects in progress or completed bythe County. Scope includes Project Description independent third -party verification that identified accessibility barriers have been removed and that completed improvements meet or exceed applicable accessibility requirements. Project Start / End Dates 2020-2026 Staff Assigned Jasper Kirsch, Shao Chen Ongoing accessibility consulting services assisting the County with plan review, field Final Outcome inspection, and related technical support as needed. Services include accessibility review, compliance guidance, field verification, and documentation support for County projects and barrier-remediation efforts. 3. Complete Pricing List / Fee Schedule Task 1 Project Management and Coordination $11,240 Task 2 ADA Self -Evaluation of City Policies, Procedures, and Programs $14,800 Task 3 ADA Assessment of City Facilities and Public Rights -of -Way $218,560 Task4 Web and Digital Accessibility Assessment $11,840 Task 5 Public and Stakeholder Engagement $11,780 Task 6 Transition Plan Development and Update $39,200 Task 7 Tools, Training, and Implementation Support $18,400 Task 8 Deliverables $12,950 Total Total Not -to -Exceed Fee $338,770 ***For a detailed breakdown of the fee schedule, see Appendix A*** June 12, 2026 Page: 9 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Pricing Protection Language The proposed fee is based on the scope assumptions identified herein. If the City requests additional facilities, public right-of-way elements, web properties, digital documents, public meetings, or services beyond these assumptions, such work may be performed as additional services upon written authorization by the City. Facilities Twenty-three (23) City facilities, eighteen (18) parks, and twenty-three (23) off-street parking stall locations Fifty-six (56) signalized intersections, five hundred (500) cross walks, four hundred and Public Right -of -Way fifteen (415) pedestrian push buttons, one hundred and twenty-one (121) sidewalk miles, and non -signaled intersections and curb ramps to be identified at initial inventory phase Coverage of all major templates and transactional flows, multimedia review (captions and Digital Assets transcripts), end -to -end forms and payment testing, and full assistive technology testing across screen readers, magnification, and keyboard -only navigation Meetings One (1) kickoff, ten (10) virtual progress meetings, up to two (2) public workshops, and one (1) final presentation Training Two (2) staff training sessions Tool Format Excel / GIS-ready / database deliverable 4. List of Complementary Services Offered Complimentary Training Included in Scope Included in Base Scope Made Welcome will provide up to two complimentary staff training sessions via Zoom at no additional cost as part of the base scope. Topics may include ADA 101; responding to reasonable accommodation requests; handling ADA grievances; public meeting and event accessibility; effective communication; and use of Transition Plan tools. Complementary Services Offered Made Welcome can also provide the following related services on a project -by -project basis, as authorized by the City, and billed in accordance with Made Welcome's standard hourly rates. Plan Review / Plan Check Review drawings, specs, and project documents for ADA Standards and CBC Chapter 11 B accessibility compliance. Barrier Remediation Review Review proposed corrective actions to confirm planned improvements address identified accessibility barriers. Construction -Phase Surveys Field reviews during or after construction to verify accessibility improvements are installed correctly. Transition Plan Monitoring Track completed items, update barrier status, document progress, and maintain implementation records. Annual TP Updates Update barrier logs, priorities, cost estimates, schedules, and responsible -department assignments. Support Caltrans / PROW Su Support sidewalks, curb ramps, crossings, pedestrian facilities, and Caltrans-related coordination. Staff Technical Assistance On -call accessibility support for ADA questions, design coordination, field conditions, and implementation decisions. Policy/ Procedure Support Update ADA notices, grievance procedures, accommodation processes, public meeting practices, and templates. Together, these services help the Transition Plan function as a living implementation tool rather than a static report, supporting ongoing progress, verification of completed work, and integration of accessibility into future planning, design, construction, maintenance, and public service delivery. June 12, 2026 Page: 10 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan 5. Staffing and Project Organization Made Welcome will serve as the prime consultant, contract holder, project manager, and single point of contact for the City. The prime consultant will be responsible for project coordination, schedule management, quality assurance, City communication, subconsultant coordination, final review, and delivery of all work products. The project team includes independent subconsultants selected for specialized technical expertise. Each subconsultant will perform a clearly defined portion of the work under the coordination and review of the prime consultant. Project Principal /ADATransition Plan Prime Contract responsibility, City coordination, QA/QC, Lead final deliverables Facility Accessibility Assessment Lead Prime & Subconsultant Buildings, parks, parking, ace. routes, restrooms, service counters Public Right -of -Way Specialist Lead Prime & Subconsultant Curb ramps, sidewalks, crossings, signals, PROW prioritization Digital Accessibility Specialist Prime & Subconsultant WCAG 2.1 AA, PDFs, portals, forms, mobile/web testing GIS/Data Tool Specialist Prime & Subconsultant Tracking database, spreadsheet, GIS-ready data 6. Subcontracting Services Made Welcome will serve as the prime consultant, single point of contact, and responsible contract holder for the City. The City's response to proposer questions confirmed that prime consultant teams with specialist subcontractors will be evaluated on an equal basis when the structure is fully disclosed and properly justified. Made Welcome's proposed team structure is intentionally designed for this multidisciplinary scope. It provides the City with direct leadership from a focused, senior -led accessibility firm while adding targeted expertise in digital accessibility, public right-of-way assessment, and implementation tools. All subconsultant work will be coordinated, reviewed, and integrated by Made Welcome, and Made Welcome will remain responsible for project management, quality control, City communication, and final deliverables. No assignment of the agreement is proposed. Accessibilities Digital Accessibility WCAG 2.1 AA testing, digital roadmap Specialized review of web, PDFs, forms,portals, and digital governance Jasper Kirsch/Shao Public Right -of -Way Curb ramps, sidewalks, crossings, Technical PROW assessment and Chen/Pathfinder signals prioritization support Shao Chen/Jasper Kirsch Facility Accessibility Buildings, parks, off-street parking Technical facility assessment and Assessment stalls prioritization support Jasper Kirsch/Shao GIS/Data Tools Tracking database / GIS-ready Provides usable implementation tools for Chen/Pathfinder deliverables City staff 7. Disclosures The RFP requires disclosure of significant prior or ongoing agreement failure, civil or criminal litigation, or investigations within the last five years. If none, affirmatively state that. Made Welcome has no alleged significant prior or ongoing agreement failures and has not been involved in any civil or criminal litigation or investigation within the last five (5) years in which the firm has been judged guilty or liable. There is no negative history to disclose. June 12, 2026 Page: 11 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan 8. Explanation of Methodology Task 1 - Project Management and Coordination Made Welcome will begin the project by coordinating a kickoff meeting with City staff to confirm project goals, scope, schedule, available City data, communication protocols, key staff contacts, roles and responsibilities, facility and public right-of-way inventories, digital asset inventories, public engagement expectations, and preferred deliverable formats. The kickoff meeting will establish the working relationship between the City and the project team, confirm lines of communication, and identify any City -specific procedures or constraints that may affect fieldwork, document review, stakeholder engagement, or deliverable development. Made Welcome will also review the overall field assessment approach for facilities, public rights -of -way, parking, parks and open spaces, communications, webpages, programs, services, and policy/procedure review. Made Welcome's proposed approach is to complete the ADA Self -Evaluation and Transition Plan within an anticipated 12-month period and within the budget outlined in the cost proposal. If desired, specific tasks or service areas may be phased, separated, or prioritized individually to accommodate City budget needs, staff capacity, or implementation priorities. Made Welcome will provide a written data request list identifying documents and materials needed from the City, which may include site plans, floor plans, GIS files, facility lists, public right-of-way inventories, prior ADA reports, policy and procedure documents, digital asset inventories, webpages, forms, notices, grievance procedures, and other relevant documents. Project management time will include ongoing coordination, scheduling, monthly progress meetings, QA/QC review, subconsultant coordination, deliverable tracking, invoice progress reporting, and task closeout review throughout the project timeline. Risk Areas We Will Manage Undefined scope quantities Digital accessibility complexity Public right-of-way volume Subconsultant coordination Implementation fatigue Public input management Key outputs: Confirm inventories early, document assumptions, identify impacts before proceeding beyond base scope. Use WCAG-focused specialist review and a prioritized risk -based methodology. Use scalable field/data methodology and organize findings by priority and implementation phase. Prime -led QA/QC, single point of contact, integrated deliverables, no assignment of responsibility. Provide simple trackingtools, responsible departments, training, and annual update procedures. Use accessible engagement methods and summarize input clearly for integration into priorities. • Kickoff meeting agenda, schedule, and meeting notes • Draft project schedule • Final project schedule • Revised project schedule, as needed • Data request list • Meeting minutes in Microsoft Word format • Action item and deliverable log in Microsoft Excel format • Monthly progress reports in PDF format • QA/QC plan and task review documentation June 12, 2026 Page: 12 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Task 2 — ADA Self -Evaluation of City Policies, Procedures, and Programs Made Welcome will conduct an ADA Self -Evaluation focused on the City's policies, procedures, programs, services, activities, communications, and public -facing practices. This task will identify non -architectural and programmatic barriers that may affect access for individuals with disabilities, including accommodation requests, grievance procedures, effective communication, public meetings, emergency communications, and ADA-related policies. The process will begin with a review of available City documentation, including prior ADA planning materials, policies, procedures, forms, notices, grievance procedures, accommodation request processes, public meeting practices, and other documents related to disability access. Made Welcome will also coordinate with City staff to identify key departments, programs, services, and staff contacts. Made Welcome will prepare and distribute customized departmental questionnaires to gather information regarding current practices and potential program access barriers. Questionnaire topics may include ADA notice requirements, ADA coordination, grievance procedures, policy modification, reasonable accommodation, auxiliary aids and services, public meetings and events, emergency management, construction and maintenance practices, and digital communications. After reviewing the completed questionnaires and supporting materials, Made Welcome will identify program accessibility gaps and provide practical recommendations for policy updates, procedure improvements, staff training, and implementation support. Key outputs: • Review of existing ADA-related policies, procedures, forms, notices, and prior planning documents • Review of grievance procedures and accommodation request practices • Identification of key departments, programs, services, and staff contacts • Customized departmental questionnaires • Identification of policy, procedural, communication, and program access gaps • Recommendations for policy and procedure updates Task 3 — ADA Assessment of City Facilities and Public Rights -of -Way Made Welcome will assess City facilities and public rights -of -way to identify physical barriers that may limit access to the City's programs, services, and activities. This work will support the City's ADA Transition Plan by identifying barriers, documenting existing conditions, recommending corrective actions, estimating rough order -of -magnitude costs, and organizing findings in a format the City can use for implementation. Facility assessments may include City buildings, parks, trails, open spaces, parking lots, exterior routes, restrooms, public counters, assembly areas, and other public -facing areas. Public right-of-way assessments may include sidewalks, curb ramps, pedestrian crossings, pedestrian signals, and related pedestrian facilities. Survey tools will be based on applicable accessibility standards and criteria, including the 2010 ADA Standards, CBC Chapter 11 B, applicable public right-of-way accessibility guidelines (PRoWAG) criteria, CA MUTCD, and Title II program access requirements. For public rights -of -way, Made Welcome will use Pathfinder ADA technology and field tools to support efficient and consistent data collection. A proprietary mobile survey cart engineered specifically for public right-of-way assessment. The cart integrates three complementary technologies working simultaneously in the field: RTK GNSS (Real -Time Kinematic Global Navigation Satellite System) positioning, which delivers centimeter -level locational accuracy for every data point collected; high -resolution imaging, which captures photographic documentation of surface conditions, obstructions, signage, and infrastructure features; and LiDAR (Light Detection and Ranging), in- depth camera, laser range finders, and inclinometer, which produces precise measurements of cross slopes, running slopes, widths, level changes, and curb ramp. Together, these sensors allow the field team to systematically survey sidewalks, curb ramps, signalized intersections, and other pedestrian infrastructure elements with a level of accuracy and consistency that manual survey methods simply cannot replicate. Additionally, this approach allows field data to be collected in a structured format and converted into usable barrier logs, maps, reports, and implementation tools. June 12, 2026 Page: 13 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Each identified barrier will be documented with a unique record number, location, element type, barrier description, existing condition, photograph where applicable, proposed corrective action, applicable code or standard reference, priority ranking, quantity, unit cost, and total estimated cost. Planning -level cost opinions will be developed using accepted unit -cost resources and adjusted as appropriate for location, escalation, contingency, overhead, and project assumptions. Made Welcome will work with City staff to develop a prioritization methodology that considers the severity of each barrier, location, program impact, public use, safety, feasibility, and equity. Once approved, the methodology will be applied consistently across identified barriers so the City can focus first on the highest -priority improvements. Quality Control Approach Quality control will be integrated throughout the project. Field data, program findings, digital accessibility findings, cost estimates, and transition plan recommendations will be reviewed by the prime consultant before submission to the City. QA/QC will focus on consistency, accuracy, code references, practical feasibility, prioritization logic, and clarity of recommendations. Field checklist review Ensure consistent survey methodology Sample data review Confirm correct barrier coding Internal technical review Verify ADA/CBC references, PROWAG, CA MUTCD, and program access logic Cost estimate review Check reasonableness and consistency Draft plan review Confirm implementation clarity Final accessibility check Confirm deliverables are accessible Key outputs: • Facility and public right-of-way survey methodology • Reviewed inventory list for facilities, sidewalks, curb ramps, pedestrian signals, parking, and related elements • Field survey checklists and data collection tools • Barrier log with record numbers, locations, descriptions, photos, standards, corrective actions, priorities, and cost opinions • GPS/GIS data and ArcGIS-compatible files, where applicable • Draft facility and public right-of-way findings in PDF, Excel, and/or GIS-compatible formats • Final facility and public right-of-way findings for use in the ADA Transition Plan • Planning -level cost estimates and prioritization recommendations Task 4 - Web and Digital Accessibility Assessment Focuses exclusively on digital accessibility and applies a structured methodology centered on real -world usability. All evaluations are conducted through manual inspection by trained specialists and assistive technology users, including screen reader, keyboard -only, and low -vision testing. Automated tools are used only to support efficiency and are not relied upon as the primary source of findings. All methodologies align with WCAG applicable guidelines and are applied consistently across audit execution, barrier identification, and remediation guidance, with findings mapped directly to WCAG success criteria. Key outputs: • A structured, WCAG 2.1 AA -aligned digital accessibility assessment, also referencing applicable Section 508 standards • Detailed barrier identification with supporting evidence (screenshots, descriptions, and success -criterion mapping) • Severity- and impact -based categorization of issues • Prioritized, actionable remediation recommendations that integrate into the overall ADA Transition Plan • A digital accessibility roadmap covering remediation phases, content ownership, standards to apply, and expectations for new content and third -party tools June 12, 2026 Page: 14 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan • Documentation designed to support long-term accessibility governance and risk reduction Task 5 - Public and Stakeholder Engagement Made Welcome will work closely with City staff to organize and support a public engagement process that provides stakeholders, interested persons, individuals with disabilities, advocacy organizations, and community members an opportunity to participate in the development of the City's ADA Self -Evaluation and Transition Plan. This process will support the public participation expectations associated with ADA Transition Plan development and will help the City gather meaningful input regarding access barriers, priorities, and implementation needs. Made Welcome will assist the City with outreach coordination, meeting announcements, presentation materials, accessible meeting practices, public comment collection, and documentation of feedback received. Public input will be summarized and incorporated into the updated ADA Self -Evaluation and Transition Plan, as appropriate. Up to two public outreach meetings or workshops are anticipated. The first meeting is expected during the early stages of the project to introduce the process and gather initial community input. The second meeting is expected near the later stages of the project to present draft findings, receive feedback, and support refinement of the final plan. Both meetings will be documented and included as part of the final Transition Plan record. If requested, Made Welcome may also support a final presentation to the City Council to summarize the Self - Evaluation and Transition Plan, respond to questions from Council members or the public, and support the City's formal acceptance or adoption of the updated plan. Key outputs: • Outreach plan • Public outreach approach and coordination support • Meeting announcements • Materials for each public meeting or workshop • Up to two accessible public outreach meetings or workshops • Summary of public comments, testimony, and stakeholder feedback • Meeting notes, minutes, and supporting documentation • Integration of public input into the ADA Self -Evaluation and Transition Plan • Optional final City Council presentation support Task 6 - Transition Plan Development and Update After completing the evaluation of City facilities, public rights -of -way, digital assets, policies, programs, and services, Made Welcome will coordinate a progress meeting with City staff to review draft findings, confirm assumptions, discuss priorities, and receive feedback before finalizingthe core assessment reports. Made Welcome will then develop the updated ADA Self -Evaluation and Transition Plan as an implementation -focused document that integrates physical, programmatic, public right-of-way, and digital accessibility findings. The plan will identify barriers, recommended corrective actions, applicable standards, responsible departments, planning -level cost estimates, prioritization criteria, phasing, and monitoring procedures. To support long-term implementation, Made Welcome will organize the findings into a project database and tracking system that City staff can use to manage, update, and monitor progress over time. The tool may be provided in Excel, GIS-ready format, database format, or another mutually agreed format based on City needs and preferred workflows. If desired, database tools can be customized to include barrier status, priority, cost, responsible department, implementation year, notes, and completion tracking. A draft Transition Plan, project database, and supporting documentation will be submitted to the City for review. Based on City feedback, Made Welcome will refine and finalize the plan and related tools. The final report will include a comprehensive executive summary and supporting sections addressing program accessibility, facility accessibility, public right-of-way accessibility, digital accessibility, public engagement, implementation priorities, and ongoing maintenance of the plan. June 12, 2026 Page: 15 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Made Welcome will also assist the City with recommendations for ADA-related implementation procedures, including grievance procedures, accommodation request practices, responsible staff roles, and annual update protocols, as needed. Transition Plan Usability Standard Every recommendation will be: Specific - identifies the barrier and location. Traceable - tied to an applicable standard or program access issue. Prioritized - ranked by impact, use, safety, feasibility, and equity. Costed - supported by planning -level cost opinions. Assignable - linked to responsible departments. Trackable - included in a tool the City can update. Key outputs: • Progress meeting to review draft findings and City feedback • Draft ADA Self -Evaluation and Transition Plan • Integrated physical, programmatic, PROW, and digital accessibility findings • Prioritization methodology and implementation phasing • Planning -level cost estimates and responsible department tracking • Draft project database or tracking tool • Excel, GIS-ready, and/or database -format deliverables • Recommendations for grievance procedures and implementation protocols, as needed Draft Executive Summary Task 7 - Tools, Training, and Implementation Support Made Welcome will provide practical implementation tools and training to help the City maintain the ADA Self - Evaluation and Transition Plan as a living document after the project is complete. These tools will support barrier tracking, status updates, responsibility assignments, budgeting, phasing, and documentation of completed work. Implementation tools may be provided in Excel, GIS-ready, and/or database -compatible formats based on the City's preferred workflow. Tracking fields may include location, barrier type, applicable standard, corrective action, priority, cost opinion, responsible department, implementation year, status, notes, and completion documentation. As part of the base scope, Made Welcome will provide up to two complimentary staff training sessions at no additional cost. Training topics may include ADA 101, use of the Transition Plan tools, reasonable accommodation requests, ADA grievances, effective communication, public meeting and event accessibility, accessible documents, digital accessibility governance, and vendor coordination. Key outputs: • Barrier tracking spreadsheet or database -compatible tool • GIS-ready data files, where applicable • Annual Transition Plan update checklist • Policy/procedure templates, as needed • Up to two complimentary staff training sessions • Training slides and reference materials • Implementation support recommendations June 12, 2026 Page: 16 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan Task 8 - Deliverables Made Welcome will provide draft and final deliverables in accessible formats, supported by usable data files, tracking tools, and implementation materials. Draft documents will be submitted for City review and comment before finalization, and final deliverables will incorporate City feedback, public input, and internal QA/QC review. The final deliverable package will be designed for both technical defensibility and practical use by City staff. Materials will include narrative reports, findings summaries, barrier logs, prioritization data, implementation tools, training materials, and supportingfiles needed to help the City maintain the ADA Self -Evaluation and Transition Plan overtime. Key outputs: • Final ADA Self -Evaluation and Transition Plan • Facility, public right-of-way, program, and digital accessibility findings • Barrier logs and supporting data files • Prioritization and implementation phasing information • Excel, GIS-ready, and/or database -compatible tracking files • Training materials and implementation support documents • Accessible PDF and editable source files, as appropriate Closing Statement Made Welcome appreciates the opportunity to submit this proposal to support the City of La Quinta in updating its ADA Self -Evaluation and Transition Plan. We understand that this project is more than a compliance exercise. It is an opportunity to create a practical, defensible, and implementation -ready roadmap that helps the City improve access to its facilities, public rights -of -way, programs, services, communications, and digital resources. Our team brings the right combination of senior -level ADA experience, CASp expertise, public agency knowledge, technical field assessment capability, digital accessibility support, and practical implementation planning. As a focused, senior -led firm, Made Welcome is able to provide the City with direct access to experienced professionals, responsive project management, and a customized approach tailored to La Quinta's facilities, operations, staff capacity, and long-term accessibility goals. The City will receive more than a report. Made Welcome will deliver a usable implementation system: clear findings, defensible priorities, planning -level cost opinions, accessible deliverables, tracking tools, staff training, and recommendations that support continued progress after the project is complete. We are confident that our approach will provide La Quinta with a clear, manageable, and actionable ADA Self - Evaluation and Transition Plan that reflects how the City actually operates and supports meaningful accessibility improvements over time. Made Welcome looks forward to the opportunity to partner with the City on this important work. June 12, 2026 Page: 17 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan 9. Acknowledgement of Insurance Requirements (Attachment 2) rr 4 Qua ATTACHMENT INSURANCE REQUIREMENTS ACKNOWLEDGEMENT Must be executed by proposer and submitted with the proposal Joshua Klipp Made Welcome (name) hereby acknowledge and confirm that (name of company) has reviewed the City's indemnification and minimum insurance requirements as listed in Exhibits E and F of the City's Agreement for Contract Services (Attachment 1); and declare that insurance certificates and endorsements verifying compliance will be provided if an agreement is awarded. I am Principal & Founder of Made Welcome (Title) (Company) Commercial General Liability (at least as broad as ISO CG 0001): [ $1,000,000 per occurrence/$2,000,000 aggregate OR U $2,000,000 per occurrence/S4,000,000 aggregate ❑ $5,000,000 per occurrence/S5,000,000 aggregate Must include the following endorsements: General Liability Additional Insured General Liability Primary and Non-contributory $1,000,000 combined single limit for bodily injury and property damage ® Auto Liability Additional Insured Made Welcome has no vehicles or employees. Proof of insurance for subconsultant vehicles - — - - - - - o, „f r„ ro ,,;�o, o ,� will be provided as needed and upon request. [ ] Statutory Limits / Employer's Liability $1,000.000 per accident or disease K Must include the following endorsements: Workers' Compensation Endorsement with Waiver of Subrogation; OR Workers' Compensation Declaration of Sole Proprietor (if applicable) Professional Liability (Errors and Omissions): Errors and Omissions liability insurance with a limit of not less than $1,000,000 per claim Cyber Liability ❑ $1.000,000 per occurrence/S2,000,000 aggregate Page 10 of 12 June 12, 2026 Page: 18 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan 10. Non -Collusion Affidavit (Attachment 3) FPO," - uuroeNu - ATTACHMENT NON -COLLUSION AFFIDAVIT FORM Must be executed by proposer and submitted with the proposal l Joshua Klipp (name) hereby declare as follows: I am Principal & Founder of Made Welcome (Title) (Company) the party making the foregoing proposal, that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the agreement of anyone interested in the proposed agreement; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative hereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal. I declare under penalty of perjury under the laws of the State of California that the foregoing is true and '., 't Proposer Signature: Proposer Name: Proposer Title: Company Name: Address: Joshua Klipp Principal & Founder Made Welcome 884 Kansas Street, San Francisco, CA 94107 Page 11 of 12 June 12, 2026 Page: 19 of 20 City of La Quinta ADA Proposal I Made Welcome ADA Accessibility Compliance Assessment & Transition Plan 11. Acknowledgement of Addenda (Attachment 4) - ,Ilr,k,ul.- ATTACHMENT4 ACKNOWLEDGEMENT OF RECEIPT OF ADDENDA Must be executed by proposer and submitted with the proposal: If no addenda has been issued, mark "N/A" under Addendum No. indicating Not Applicable and sign ADDENDUM NO. 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