HomeMy WebLinkAboutSZS Engineering Access, Inc PDF PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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TABLE OF CONTENTS
1. COVER LETTER .............................................................................................2
2. REFERENCES FROM GOVERNMENT AGENCIES ......................................6
3. COMPLETE PRICING LIST ............................................................................8
4. LIST OF COMPLEMENTARY SERVICES ...................................................10
5. STAFFING AND PROJECT ORGANIZATION .............................................12
6. SUBCONTRACTING SERVICES .................................................................13
7. DISCLOSURE ...............................................................................................15
8. EXPLANATION OF METHODOLOGY .........................................................15
9. ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS (Attachment 2)
......................................................................................................................34
10. NON-COLLUSION AFFIDAVIT (Attachment 3)..........................................35
11. ACKNOWLEDGEMENT OF ADDENDA (Attachment 4)............................36
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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1. COVER LETTER
Main Office
428 J Street, Floor 4
Sacramento, CA 95814
Tel: 916.669.8750
Project Office
701 Palomar Airport Rd., Suite 300
Carlsbad, CA 92011
Tel: 866.694.7637
June 12, 2026
City of La Quinta
Attn: Monika Radeva, City Clerk
78495 Calle Tampico
La Quinta, California 92253
Tel: (760) 777 7035
Email: MRadeva@LaQuintaCA.gov
PROPOSAL: CITY OF LA QUINTA AMERICANS WITH DISABILITIES ACT (ADA) ACCESSIBILITY
COMPLIANCE ASSESSMENT AND TRANSITION PLAN CONSULTING SERVICES
Dear Monika Radeva,
We welcome this opportunity to submit a proposal to provide consulting services to conduct a
comprehensive ADA self-evaluation of City digital properties, programs, services, activities, facilities, public
right-of-way, etc., and develop an ADA Transition Plan that complies with Title II, Section 504 of the
Rehabilitation Act of 1973, and applicable state accessibility requirements, including conformance with
current web accessibility standards pursuant to Web Content Accessibility Guidelines (WCAP) 2.1 Level
AA. SZS is based in Sacramento although we have an office in Carlsbad, CA. Our certified access
specialists (CASp) inspectors are positioned and available for projects throughout the state.
Our work is data driven and results oriented. We specialize in ADA Access Compliance using a set of tools
and methods that are designed not only to assess facilities, but to reduce risk and streamline operations.
SZS is the superior choice for this project. After developing over 100 ADA Transition Plans, we possess
the depth of experience needed to bring a fresh perspective on moving forward into the future with tools
and methods that deliver tangible results. Our process will develop a long-term roadmap for facility
upgrades, public right-of-way improvements, and program administration to ensure equitable access to
City programs and infrastructure.
SZS complies with Title VI of the Civil Rights Act of 1964, provides equal opportunity employment, and
shall not discriminate against clients, employees, or applicants for employment, or for services because of
race, creed, color, religion, national origin, marital status, sex, sexual orientation, age or disability.
All information and pricing provided in the proposal is valid for at least ninety (90) days. SZS team members
who will perform work for the City are free of any conflict of interest. Please contact me with questions. I,
Syroun Sanossian, am the company officer empowered to bind SZS to the provisions of this proposal and
any contract awarded pursuant to it.
Regards,
Syroun Z. Sanossian, Principal
SZS Engineering Access, Inc
(866) 694-7637
syroun@szs.engineering
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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FIRM BACKGROUND, QUALIFICATIONS AND EXPERIENCE
(a) Years in Business:SZS Engineering Access Inc. has been incorporated since 2018.
(b) Federal Tax ID:Our TIN is 82-5056857.
(c) Years of Experience:Our principal has worked as an access consultant since 1998. Our team
has been providing ADA Access Consulting Services since 2003. SZS has served clients as a
women-owned, small business certified with the state of California, with added DBE certification
from Caltrans and BART. Based in Northern California, we are a team of two dozen professionals
working with clients throughout the United States. SZS has four Certified Access Specialists
(CASp), including a licensed civil engineer, who are available to work on each of our projects.
(d) Resumes: Key staff will be available for the duration of this project, and SZS is committed to
ensuring that key personnel will be available as needed to complete the project.
SYROUN SANOSSIAN, CASp I Principal
Syroun Z. Sanossian has 28 years of experience in ADA Access Compliance as a subject matter
expert and 23 years as the principal of her own firm. Her educational foundation in graduate level
training in both architecture and civil engineering gives her a unique perspective as both a CASp
inspector and trained architect. Her first work in this architectural specialty was in the development
of ADA Transition plans for the California State University, University of California and California
Community College S Since 2003, she used
that knowledge and experience to develop ADA Self-evaluations and Transition Plans, and
establish CASp inspections programs, plan review, construction monitoring and training seminars
on achieving ADA Access Compliance for clients across the United States. Syroun was also one of
the first 100 professionals to earn certification as a certified access specialist (CASp) in California.
Since 2010, she has served as a voting member of the American Society of Mechanical Engineers
(ASME) A18 National Standards Committee, which promulgates regulations governing special
access (wheelchair) lifts for North America. She also worked as the first Disability Compliance
Officer for the Office of Court Construction and Management (OCCM) under the California
Administrative Office of the Courts (AOC), which is the largest AOC in the United States.
EDUCATION
Architecture and Civil Engineering, Graduate Studies 1992 1997
Technical University Darmstadt (TUD); Darmstadt, Germany
Rheinische Westfalisches Technical University (RWTH), Aachen, Germany
Graduate Studies, Architecture; University of Utah, Salt Lake City, UT 1990 1992
B.S. Political Science/Pre Architecture, University of Utah , 1990
PROFESSIONAL AFFILIATIONS
DSA Certified Access Specialist (CASp) No. 69
American Society of Mechanical Engineers (ASME), voting member A18 National Standards
Committee
International Code Council (ICC), member
Certified Access Specialist Institute (CASI), member
Association of Pedestrian and Bicycle Professionals (APBA), member
International Association of Accessibility Professionals (IAAP), member
Volunteer Commissioner, San Mateo County Commission on Disabilities, 2020-2025
RECENT ADA TRANSITION PLANS AND SELF-EVALUATIONS (3 5 YEARS):
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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City of Santa Maria, CA 2026 present
Cosumnes Community Services District, Elk Grove CA 2026 present
City of Concord 2023 present
County of Del Norte 2024 2026
City of Menlo Park 2020 2025
City of Brisbane 2020 2021
City of Sacramento CA, Public Works 2019 2025
City of Capitola CA 2017 2025
City of Fresno Transit (FAX) CA 2016 2021
City of Palo Alto CA 2016 2021
DANIEL POLITTE, CASp I Senior Project Manager
Daniel Politte is a certified access specialist (CASp) with over 10 years of experience in ADA Access
Consulting with SZS. After earning a BA degree in Business Administration from the University of
San Diego and worked as the ADA Coordinator for the California Midas Dealers Association,
developing valuable experience in both managing facility maintenance and alterations projects
while creating and implementing policies and practices to better serve customers with disabilities.
He brings this expertise to SZS to manage client relations and project delivery. Daniel has managed
SZS teams working on ADA Master Plans, Self-evaluation and Transition Plan projects and US
DOJ Project Civic Access cases for the past ten years through a collegial style of consensus-
building that our clients continually praise.
EDUCATION
2004
PROFESSIONAL AFFILIATIONS
DSA CertifiedAccess Specialist (CASp) No. 966
International Association of Accessibility Professionals (IAAP), member
Certified Access Specialist Institute (CASI), member
RECENT ADA TRANSITION PLANS AND SELF-EVALUATIONS (3 5 YEARS):
City of Santa Maria, CA 2026 present
Cosumnes Community Services District, Elk Grove CA 2026 present
City of Concord 2023 present
County of Del Norte 2024 2026
City of Menlo Park 2020 2025
City of Brisbane 2020 2021
City of Sacramento CA, Public Works 2019 2025
City of Capitola CA 2017 2025
City of Fresno Transit (FAX) CA 2016 2021
City of Palo Alto CA 2016 2021
SHANNON MULHALL, CASp I Policy and Practice Specialist
Shannon Mulhall is a highly accomplished accessibility professional with over 15 years of
progressive experience specializing in Americans with Disabilities Act (ADA) compliance and
universal design. She has proven ability to lead complex projects, interpret and apply federal and
state regulations, and foster collaborative relationships with diverse stakeholders. She is adept at
developing strategic initiatives, conducting comprehensive accessibility assessments, and
delivering impactful training programs. She excels in policy and procedure review and development
to ensure regulatory compliance and is poised to leverage a strong foundation in both technical
accessibility and collaborative engagement to deliver impactful solutions for government projects.
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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EDUCATION
B.A., Communicative Disorders, Interpreting Emphasis CA State University, Fresno, 2004
PROFESSIONAL AFFILIATIONS
DSA CertifiedAccess Specialist (CASp)Re-Issued 11/2024
Americans with Disabilities Act Coordinator Certification (ACTCP) University of Missouri/National
ADA Network, Issued 6/2013
National Interpreter Certification (NIC) Registry of Interpreters for the Deaf, Issued 3/2009
PROFESSIONAL EXPERIENCE
Independent Consultant, Fresno, CA (October 2011 Present):
Provides expert Certified Access Specialist (CASp) and comprehensive accessibility consulting,
specializing in public right-of-way, built environment, and ADA Title II compliance, with an emphasis
on policies and procedures. Develop and deliver tailored training content on ADA regulatory
requirements, public entity accessibility, emergency management, and effective communication
access.
CITY OF FRESNO, CA
Airports Department, Project Manager (January 2025 Present)
Manages capital improvement and facilities projects, including objective setting, budgeting,
consultant selection, and schedule maintenance, ensuring adherence to established policies and
procedures. Executes Federal Aviation Administration/Department of Transportation grant funding
requirements and monitors project revenues and expenditures. Researches and interprets funding
program regulations and assesses potential impacts on projects, providing clear interpretations and
recommendations. Manages interdepartmental, interagency, and consultant coordination, and
oversees construction drawing review for code compliance.
Senior HR Analyst (April 2022 January 2025)
Oversaw Organizational Development & Training for citywide employees, leading comprehensive
compliance efforts for regulatory training requirements. Managed the implementation and ongoing
administration of a citywide Learning Management System, collaborating with all departments.
Developed project management and leadership training programs, and provided oversight for
professional and technical staff, and maintained effective working relationships with internal and
external organizations.
Americans with Disabilities Act Coordinator (2011 2022)
Coordinated citywide compliance with Title II of the Americans with Disabilities Act, including
providing accommodations and investigating complaints. Interpreted and applied federal, state, and
local accessibility laws and regulations, and participated in the review and update of city
construction standards. Managed ADA project oversight, including accessibility projects, plan
review, website accessibility, and communication accessibility efforts, working collaboratively with
city departments and external stakeholders. Developed and managed the CASp training and
educational fund programs, served as Secretary for the City Disability Advisory Commission, and
represented the City as a subject matter expert at state and national conferences.
JING LE LIU, CASp I GIS Analyst:
Jing Le started working for SZS as a student intern in 2008 and quickly became one of the best
interns that SZS has ever had. He returned to work at SZS after completing his Degree in
Civil Engineering and now works as a GIS Analyst. He recently became one of only a handful of
licensed civil engineers in California to earn the DSA certified CASp Certification. Jing is also an
expert in using ArcGIS software and leads all field investigations in the public rights-of-way, which
includes training all new civil engineers on staff and clients, as needed. Jing is an excellent problem-
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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solver and has developed many technical tools and computer programs that enhance our
proprietary database.
EDUCATION
Master of Science in Civil Engineering Mar 2009
Bachelor of Science in Civil Engineering Dec 2007
PROFESSIONAL REGISTRATIONS
Professional Engineer (Civil), License #: 81193
Certified Access Specialist (CASp), License #: 490
RECENT ADA TRANSITION PLANS AND SELF-EVALUATIONS (3 5 YEARS):
City of Santa Maria, CA 2026 present
Cosumnes Community Services District, Elk Grove CA 2026 present
City of Concord 2023 present
County of Del Norte 2024 2026
City of Menlo Park 2020 2025
City of Brisbane 2020 2021
City of Sacramento CA, Public Works 2019 2025
City of Capitola CA 2017 2025
City of Fresno Transit (FAX) CA 2016 2021
City of Palo Alto CA 2016 2021
(e) Ownership:SZS is owned by Syroun Sanossian and was incorporated in California in 2018.
(f) Subsidiary/Parent Company: SZS is not a subsidiary of any parent company.
2. REFERENCES FROM GOVERNMENT AGENCIES
SZS team members have served as disability compliance officers, ADA Coordinators, plan reviewers,
CASp inspectors and licensed civil engineers. Our clients range from small businesses to universities,
private entities, as well as and local agencies. They can attest to our consistent ability to remain on
schedule and budget. SZS provides a unique skills set as subject matter experts with extensive
experience in defending clients involved in the complaint process or legal action. These cases have
taught us where issues arise, why they happen, and how to best remediate. Risk management is a
consideration in every project we undertake. We bring that expertise to every SETP process. SETP
projects for municipal clients that we have started or completed in the past 5 years include the following.
Current ADA Self-evaluations and Transition Plans
City of Santa Maria, CA 2026 present
Cosumnes Community Services District, Elk Grove CA 2026 present
County of Alameda, CA 2026 present
City of Cotati CA 2026 present
City of Concord, CA 2023 present
County of Del Norte, CA 2024 2026
City of Menlo Park, CA 2020 2025
City of Sacramento CA, Public Works 2019 2025
City of Capitola CA 2017 2025
City of Fresno Transit (FAX) CA 2016 2021
City of Palo Alto CA 2016 2021
References include the following:
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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(a) Client Name and Contact Info
1)City of Sacramento, CA: Phil Vulliet, Senior Engineer, Department of Public Works Civil
Design Division, Tel: (916)808-5092 or email: PVulliet@cityofsacramento.org
2)City of Palo Alto, CA: Matt Rashke, Senior Civil Engineer Tel: (650)496-5937 or email
at Matt.Raschke@CityofPaloAlto.org
3)City of Capitola, CA: Kailash Mozumder, Public Works Department, Tel: (831) 475-7300
or Email: kmozumder@ci.capitola.ca.us
4)City of Fresno, CA; Brian Barr, Deputy Director of Fleet, Maintenance, Technology;
Fresno Area Express Transit Division, Fresno, CA. 93706, Tel: 559.621.1418 or Email:
Brian.Barr@fresno.gov and Joe Hinojosa, ADA Coordinator, Administration Division,
Public Works Department Tel: (559) 621-8716 or Email: Joe.Hinojosa@fresno.gov.
(b) Project Description:
1)City of Sacramento, CA: SZS team members have worked with the City of Sacramento
since 2003 to provide ADA Access Compliance consulting services to develop policy
and practice including field evaluation forms, standard operating procedures and ADA
project status and performance reporting for updates to their 1994 ADA Transition Plan,
capital improvement projects and various alterations projects. In many instances, SZS
has defended the city against complaints and litigation involving physical facilities,
policies and practices and the provision of programs, services and activities; ADA Self-
evaluation and Transition Plan update for the PROW using a novel approach developed
in consultation with FHWA; developed policies and procedures to improve pedestrian
access routes; ADA Transition Plan with the department of public works for over 1,600
miles of roadway owned by the City; overall program management for Self-evaluation
report; GIS mapping and customized geodatabase shape files produced for the overall
inventory of physical elements used by pedestrians and patrons using on-street parking
2)City of Palo Alto, CA: ADA Self-evaluation and Transition Plan for 94 facilities, with
additional services focusing on the development of an implementation schedule for
barrier remediation in the PROW; developed a statement of public commitment to the
process as required by US DOJ, assisted the city with a response to a complaint brought
by the FHWA and were successful in achieving resolution and performed a website audit
was completed in December 2021.
3)City of Capitola, CA: ADA Self-evaluation and Transition Plan for 20 facilities and 26
one-way miles of PROW, assessment of buildings, parks and parking facilities, trails,
and outdoor amenities such as a fishing pier, ocean beach and viewing areas; feasibility
study was developed to examine pedestrian access and the complex topography of the
City and residential areas impacting sidewalk was assessed, overall program
management for Self-evaluation process and plan review and input on multiple
alterations projects in the PROW.
4)City of Fresno, CA: ADA Self-evaluation and Transition Plan for the Fresno Area Express
(FAX transit department) including assessments of over 2000 bus stops, multiple public
outreach efforts, policy and practice review, Self-evaluation process, plan review,
construction monitoring and staff training; developed a statement of public commitment
and materials for kick-off meetings; overall program management and oversight for Self-
evaluation process. Additional contract for CASp Mentoring and Training in December
2021.
(c) Project Start Date, and End Date:
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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1)City of Sacramento, CA: 2016 -2025.
2)City of Palo Alto, CA: 2017 2021.
3)City of Capitola, CA: 2016-2025.
4)City of Fresno, CA: 2016 2020
(d)Staff Assigned to Each Project:Syroun, Dan and Jing were assigned to each project.
Melissa A. Anderson currently at the FHWA was assigned to the Sacramento and Palo Alto
projects. Shannon joined our team in 2024, although our relationship with her dates back to
2016 and our first project with the City of Fresno, CA.
(e) Provide a Summary of Final Outcome:
1)City of Sacramento, CA: Project completed. Original project budget was $123,583. SZS
billed under $110,000.
2)City of Palo Alto, CA: Project completed. Original project budget was $228,310. Final
project budget with added services for website audit, reprioritizing implementation plan
and addition of multiple facilities: $337,021.
3)City of Capitola, CA: Project completed. Original project cost: $125,000. SZS billed
under $115,000.
4)City of Fresno, CA: Project completed. Original project cost: $241,000. Final project cost:
$250,5400 due to addition of bus stops.
3. COMPLETE PRICING LIST
Please find our fee schedule on the following pages.
Pursuant to California Government Code § 7922.500, this fee proposal is Confidential.
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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.
Principal/Senior Project Manager 200.00$
Web Accessibility Specialist 225.00$
Policy & Practice Specialist 180.00$
Project Manager 180.00$
GIS Analyst 175.00$
Project Coordinator 160.00$
Field Investigators 130.00$
Technical Staff 80.00$
Fees indicated below shall be considered not to exceed amounts.
Hourly rate schedule will be for the entire duration of the contract in the proposal
Project Manager 6 180.00$ 1,080.00$
Project Coordinator 6 160.00$ 960.00$
Principal/Senior Project Manager 4 200.00$ 800.00$
Project Manager 4 180.00$ 720.00$
Principal/Senior Project Manager 18 200.00$ 3,600.00$
Project Manager 18 180.00$ 3,240.00$
Project Coordinator 10 160.00$ 1,600.00$
TOTAL NOT TO EXCEED TASK 1 66 12,000.00$
Principal/Senior Project Manager 16 200.00$ 3,200.00$
Policy & Practice Specialist 60 180.00$ 10,800.00$
Project Manager 8 180.00$ 1,440.00$
Technical Staff 4 80.00$ 320.00$
Principal/Senior Project Manager 4 200.00$ 800.00$
Policy & Practice Specialist 12 180.00$ 2,160.00$
Principal/Senior Project Manager 2 200.00$ 400.00$
Policy & Practice Specialist 10 180.00$ 1,800.00$
TOTAL NOT TO EXCEED TASK 2 116 20,920.00$
Project Manager 24 180.00$ 4,320.00$
Project Coordinator 40 160.00$ 6,400.00$
b.1: Conduct site assessments to identify physical
barriers in facilities, parks and parking lots Field Investigators 950 130.00$ 123,500.00$
b.2: Conduct site assessments to identify physical
barriers in public right-of-way (sidewalks, curb ramps,
crossings, signals, etc.)
Field Investigators 800 130.00$ 104,000.00$
Project Manager 68 180.00$ 12,240.00$
GIS Analyst 40 175.00$ 7,000.00$
Project Coordinator 350 160.00$ 56,000.00$
Technical Staff 80 80.00$ 6,400.00$
TOTAL NOT TO EXCEED TASK 3 2352 319,860.00$
a: Inventory City web and digital assets, including all
public-facing websites, subsites, web applications
and portals, online forms and payment systems,
documents (PDFs, Word, etc.),multimedia content,
and mobile applications
Web Accessibility Specialist 40 225.00$ 9,000.00$
b: Evaluate the accessibility of these digital platforms
pursuant to WCAG 2.1 Level AA and applicable
Section 508 standards, using a combination of
automated tools and manual testing
Web Accessibility Specialist 220 225.00$ 49,500.00$
c: Assess compatibility with assistive technologies
(screen readers, screen magnifiers, keyboard-only
navigation) and test with common browsers and
devices
Web Accessibility Specialist N/A 225.00$ -$
statement, notices, and processes for reporting
issues or requesting accommodations; recommend
updates or new content as needed
Web Accessibility Specialist 10 225.00$ 2,250.00$
e: Identify and document digital accessibility issues,
categorize them by severity and impact, and provide
remediation recommendations that can be integrated
into the overall transition plan
Web Accessibility Specialist N/A 225.00$ -$
TOTAL NOT TO EXCEED TASK 4 270 60,750.00$
c: Hold regular progress meetings and provide written
status updates to designated City staff
c: Document deficiencies, classify them by type and
severity, and tie them to specific programs and
services to support a program-access-focused
transition plan
TASK 3: ADA ASSESSMENT OF CITY FACILITIES
a: Develop or refine survey tools and checklists to
assess City-owned and operated buildings, parks, and
other facilities for compliance with current
accessibility standards
SZS ENGINEERING - HOURLY RATES
TASK 1: PROJECT MANAGEMENT & COORDINATION
a: Provide overall project management, including
schedule, budget, and quality assurance
TASK 2: ADA SELF-EVALUATION OF CITY POLICIES, PROCEDURES , AND PROGRAMS
c: Evaluate effective communication and auxiliary
aids practices, including interpretation, captioning,
and
accessible formats
b: Conduct a kick-off meeting to confirm objectives,
scope, roles, communication protocols, and
deliverables
a: Review City policies, practices, and procedures
related to programs, services, activities,
communications, and public involvement of ADA and
Section 504 compliance
b: Identify programmatic barriers (e.g., eligibility
criteria, communication methods, public meeting
procedures, grievance processes) and recommend
corrective actions
TASK 4: WEB AND DIGITAL ACCESSIBILITY ASSESSMENT
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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4. LIST OF COMPLEMENTARY SERVICES
SZS provides services as a comprehensive approach to ADA Access Compliance include:
ADA Self-Evaluations & Transition Plans
ADA Access Compliance Plan Review
Certified Access Specialist (CASp) Inspections
CASp Plan Review
Principal/Senior Project Manager 16 200.00$ 3,200.00$
Project Manager 8 180.00$ 1,440.00$
Technical Staff 16 80.00$ 1,280.00$
Principal/Senior Project Manager 4 200.00$ 800.00$
Project Manager 4 180.00$ 720.00$
Principal/Senior Project Manager 12 200.00$ 2,400.00$
Project Manager 12 180.00$ 2,160.00$
Technical Staff 4 80.00$ 320.00$
TOTAL NOT TO EXCEED TASK 5 76 12,320.00$
Principal/Senior Project Manager 48 200.00$ 9,600.00$
Project Manager 36 180.00$ 6,480.00$
Web Accessibility Specialist 95 225.00$ 21,375.00$
GIS Analyst 32 175.00$ 5,600.00$
Project Coordinator 16 160.00$ 2,560.00$
Technical Staff 28 80.00$ 2,240.00$
TOTAL NOT TO EXCEED TASK 6 255 47,855.00$
Principal/Senior Project Manager 4 200.00$ 800.00$
Project Manager 12 180.00$ 2,160.00$
GIS Analyst 6 175.00$ 1,050.00$
Technical Staff 8 80.00$ 640.00$
Policy & Practice Specialist 8 180.00$ 1,440.00$
Web Accessibility Specialist 150 225.00$ 33,750.00$
Principal/Senior Project Manager 12 200.00$ 2,400.00$
Web Accessibility Specialist 65 225.00$ 14,625.00$
Project Manager 12 180.00$ 2,160.00$
Technical Staff 6 80.00$ 480.00$
TOTAL NOT TO EXCEED TASK 7 283 59,505.00$
a: Self-evaluation data collection tools, checklists
(including digital accessibility checklists), and
methodologies
Fee Included Above N/A -$ -$
b: Draft self-evaluation report, including facility and
program assessments, and digital accessibility, for
City review
Fee Included Above N/A -$ -$
c: Draft ADA Transition Plan, incorporating barriers,
recommendations, prioritization, cost estimates, and
implementation schedule, for both physical and
digital accessibility sections
Fee Included Above N/A -$ -$
Principal/Senior Project Manager 12 200.00$ 2,400.00$
Project Manager 36 180.00$ 6,480.00$
GIS Analyst 12 175.00$ 2,100.00$
Technical Staff 16 80.00$ 1,280.00$
e: Training sessions for City staff on using and
updating the Transition Plan and associated tools and
documentation
Fee Included Above N/A -$ -$
TOTAL NOT TO EXCEED TASK 8 76 12,260.00$
3,000.00$
40,000.00$
20,000.00$
TOTAL NOT TO EXCEED REIMBURSABLES 63,000.00$
GRAND TOTAL 3494 608,470.00$
c: Summarize public input and incorporate it into the
self-evaluation findings and transition plan
recommendations
a: Develop and implement a public engagement plan
that includes outreach to individuals with disabilities,
advocacy organizations, advisory bodies, and the
broader community
Reimbursables Travel (Gas and Airfare)
Accommodations
Per Diem
b: Conduct at least one public meeting or workshop
(in accessible formats) to gather input on barriers,
priorities, and proposed strategies, including
feedback on digital services
TASK 6: TRANSITION PLAN DEVELOPMENT AND UPDATE
a: Prepare and/or update a comprehensive ADA
Transition Plan that includes both physical and digital
accessibility components
REIMBURSABLES
TASK 7: TOOLS, TRAINING, AND IMPLEMENTATION SUPPORT
a: Provide the City with databases, spreadsheets, or
GIS-based tools for tracking identified barriers,
projects, and progress
c: Deliver training to City staff on ADA obligations,
use of the transition plan tools, and best practices for
ongoing accessibility, including accessible content
creation and vendor management for digital
platforms
b: Develop or refine policies, procedures, and
templates related to ADA coordination, grievance
processes, notices, effective communication, and
digital accessibility governance
d: Final ADA Self-Evaluation and Transition Plan,
incorporating City and public feedback, in accessible
formats and supporting data files
TASK 8: DELIVERABLES
TASK 5: PUBLIC AND STAKEHOLDER ENGAGEMENT
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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Construction Monitoring
Complaint Resolution and Litigation Assistance
ICT Auditing (website auditing)
Training
SZS implements laser surface profiling technology for the PROW assessment provided through
pathVu®, as described below in Section 8, Task 2. Additional technology available from pathVu®, for
an additional fee, includes the following options:
pathVu Navigation Mobile App:
In 2019, pathVu completed a project with the U.S. Department of Transportation (Federal Highway
Administration and Federal Transit Authority) to develop the pathVu Navigation mobile app (Project
Name: AccessPath®). The project was funded under the Department's Accessible Transportation
Technology Research Initiative (ATTRI) (https:// www.its.dot.gov/research_archives/attri/index.htm).
pathVu Navigation is a real-time pedestrian navigation mobile app that enables users of any ability or
disability to find the most accessible route to their destination. Typical pedestrian navigation, such as
Google Maps, uses the street network to provide directions and can direct users down a path that does
not have a sidewalk or is inaccessible. pathVu Navigation considers the following data when suggesting
a route: 1) Sidewalk/Crosswalk locations; 2) Condition of the paths, including major obstructions; and
3) User's customized settings and ability to navigate the environment.
pathVu Navigation includes the ability to submit reports (crowdsourced data) about pathway conditions,
including: hazards, construction, a variety of obstructions (poles, e-scooters, signs, vegetation), and
even identify accessible entrances. The data submitted by users can integrate with the City's 311
system via pathVu's application programming interface (API). pathVu envisions that this feature can be
used during the winter to identify locations of snow/ice, including where curb ramps are blocked by
snow. Additional pathVu options include:
o Lidar data:Lidar data can be provided for an additional fee. Extended timing required.
o 360 degree imagery:pathMet and curbMet imagery is a standard 2D still photo. Continuous
360 degree imagery can be provided for an additional fee. Extended timing required.
o pathCollect:pathCollect is a mobile app that enables the users to gather pathway imagery
during every second of travel. Simply mount your smartphone to your e-scooter, wheelchair,
or other device and navigate down your desired path while the phone gathers images and
GPS data. Once uploaded to our Cloud server, the images are analyzed using machine
learning algorithms to identify the locations of tripping hazards and broken sidewalks.
Additional fees apply.
o pathConnect:pathConnect is pathVu's API for integration with custom developer
applications. pathConnect can be used for a variety of applications, including custom
navigation apps. Additional fees apply.
Additional Assessments PROW:
Temporary pedestrian access routes (TPAR) are also an important part of alterations in the PROW,
which while considered the purview of the contractor or subcontractor, are seldom considered by
designer professionals and ADA Title II entities that own roadways as temporary and therefore less
pressing than other concerns, but TPAR has become a serious issue for the blind and for those with
mobility disabilities, and public entities who have been subject to legal action when a perceived lack of
accessible TPAR exists. Our team has specific expertise in the evaluation of these locations as subject
matter experts, and we welcome the opportunity to discuss our expertise with you, with the goal of
improving TPAR for the City.
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5. STAFFING AND PROJECT ORGANIZATION
SZS key team members truly work collaboratively as a team on each project we undertake. Our varied
expertise and collegial manner make this work more than just work; it is personally gratifying for us. We
each have a personal commitment to the goal of improving access for people with disabilities while
ensuring that our clients use their limited funds in the most cost-efficient way possible. As each member
has a unique background and perspective, our team effort constantly drives the industry forward with
innovation and expertise that is unparalleled.
Syroun is a working Principal who started by carrying out doing all tasks herself as a one-person shop.
As the firm expanded over time, she now provides program management and oversees overall work
products and deliverables to ensure a successful outcome for each project. Daniel has worked with
SZS for over a decade directly under Syroun to materialize the vision and direction for each project.
Shannon is a nationally recognized accessibility expert who we are proud to have added to our team.
Her institutional knowledge provides unique expertise in applying federal and state accessibility
requirements, but also in the experience they bring from their background working within a public entity
to achieve consensus and compliance. Each team member works towards the same goal through a
diverse range of project deliverables based on their respective expertise. Syroun, Daniel, Jing and
Shannon are all certified as Access Specialists (CASp).
Syroun Sanossian | Principal
Syroun is a working principal who will participate in all meetings relating to the project to ensure the
City receives the highest level of work product and to impart institutional know-how, legal
interpretations, and to provide training, as requested. Syroun will develop and present at public
participation program. She will lead stakeholder engagement meetings, including those involving the
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City Council, as requested.
Daniel Politte |Project Manager
Daniel serves as our day-to-day point of contact for clients regarding scheduling, staffing, and
resources. He is responsible for the operations, including scheduling field visits, maintaining client
contact, and producing bi weekly reports to keep clients informed of our progress. He oversees the
quality assurance process and report production process by keeping everyone focused and on
schedule. Dan maintains project documentation, schedules, and correspondence to ensure that our
team at SZS is all on the same page. His coordination efforts and people skills are an essential part of
what we do at SZS. Daniel will function as the project manager and inspector in charge of the final
quality control while managing the project schedule and field investigation teams day-to-day for a
successful project completion.
Shannon Mulhall | Policy and Practice Specialist
Shannon Mulhall serves as our policy and practice specialist, responsible for reviewing City programs,
policies, practices, and procedures as they relate to people with disabilities. She will also assist in
developing surveys for staff and the public, and review responses to provide recommendations on how
best to ensure that individuals with disabilities do not experience discrimination when participating in,
or attempting to participate in City programs, and, where necessary, conduct interviews with City staff
to evaluate service delivery and communication methods where the survey responses do not provide
adequate information.
Jing Le Liu | GIS Analyst
Jing serves as our GIS Analyst, responsible for the development of GIS maps and geodatabases
containing each barrier to access identified in the exterior facility assessments and has produced these
deliverables for each of our clients for the past 10 years.
Field Investigators
Each SZS field investigator is considered a Certified Access Specialists (CASp) in training. Their work
is overseen by a CASp at all levels. Our goal for each investigator is to provide them with the knowledge
necessary to pass the CASp exam and continue performing assessments with the highest standards
in the industry. The background of our field investigators vary from architecture graduates and Civil
Engineers, as well as everyday individuals looking to better themselves with a unique set of skills and
ultimately, benefit our industry. Field investigators are experienced in performing accessibility
assessments and will document non-accessible components in , including
the PROW, in a highly detailed manner under the constant direction of our CASp inspectors.
6. SUBCONTRACTING SERVICES
SZS has been working with two subconsultants since 2023, as described below.
Our in-house team provides expertise to develop and deliver ADA Self-evaluations that review policy
and practices that govern programs, services and activities provided by the City to identify potential
instances where discrimination may occur, in concert with ADA Transition Plans that identify physical
barriers to access in City buildings and facilities based on programs that take place in buildings, parking
and parks or recreation areas. Historically, we had collected data using manual measurements (digital
level and calipers, measuring tapes, etc.) in both buildings and facilities like sidewalk along the
roadway, where curb ramps and street crossings are crucial elements for people with many disabilities.
About a decade ago, we found that high-tech devices were simply faster, more accurate and actually
cost us less than collecting manual measurements for walking surfaces. We changed our process to
include a laser surface profiling device that measures barriers to access in places where people walk,
while the human expert operating the device views the surroundings to add additional barriers to access
that no surface profiling device can detect. Human expertise is still a requirement where a client intends
to comply with US DOJ requirements under 28 CFR § 35.150(d)(3) through collecting a comprehensive
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list of physical barriers to access in the public-rights-of-way.
pathVu®
We have used many devices over the years, tested some against others, and even interviewed
companies that provide assessment robots, only to find that the best option on the market, both in terms
of accuracy and cost, is pathVu®. We have worked with them for 3 years for several reasons; their tech
is the most cost-effective on the market, they respond quickly to new requests, constantly upgrade their
devices, and the company was started by people who use wheelchairs that now have PhDs, so that
the needs of users are part of the decision-making process. pathVu goes the extra mile to innovate by
developing new ASTM standards when they can have a positive impact on wheelchair users. One of
the problems with a walking surface for people who use wheelchair is surface roughness. Existing state
and federal standards do not address this issue, but it is a serious for people with incomplete spinal
cord injuries because roughness means pain.
The pathVu® suite of devices system not only measures the wheelchair pathway roughness index
(WPRI), but pathVu® wrote the ASTM E3028 standard for this measurement. This WPRI measurement
ensures that a smooth and safe path is present for wheelchair users, limiting vibration exposure which
causes pain to those with incomplete spinal cord injuries. Regulation of surface roughness is likely to
be introduced into the federal standard for the sidewalk (PROWAG), as an important attribute to
measure for wheelchair users safety and comfort and the data we collect with pathVu helps to move
research forward on these matters.
pathVu® technology is used by corporations and consultants like SZS, but the device has been
developed to allow field staff who operate the pathVu technology to collect data on barriers to access
within parameters defined by and unique to SZS in walking surfaces like sidewalks, curb ramps,
crosswalks, and other elements in the PROW, as well as in walking surfaces in parks and recreational
facilities for one reason SZS bases their data collection on higher standards.
Knowbility® |Web Accessibility Specialist
Expertise in Information and Communication Technology (ICT) is not a common skills set. We have
worked with different subconsultants to provide website audits over the years but did not find a good
fit. We were not comfortable with the typical approach of using an online website checker, which can
seem efficient, but misses at least half of the issues that prevent people with disabilities from using
online services. We were also not comfortable with consultants who produced deficiency reporting on
thousands of barrier records, but did not deliver solutions.
In April 2024, the Department of Justice published a rule that sets technical requirements for state and
local governments to follow to make sure that their websites and mobile apps are accessible to people
with disabilities. That deadline was moved in April 2026 for larger cities, but for cities the size of La
Quinta, with a total population of less than 50,000, the deadline has been extended to April 26, 2028.
That provides ample time to learn about issues that are present and plan for changes.
We are lucky to partner with Knowbility®, who is a leader in the field of digital accessibility. The
Knowbility brand is among the most widely respected and trusted providers in the field of digital
accessibility. They provide audit, analysis, reporting, remediation support, re-testing, and validation of
accessibility conformance for Information and Communication Technology (ICT). Established in 1999
and based in Austin, Texas, Knowbility® is a non-profit pioneer in the field of digital accessibility and
inclusion for people with disabilities. With a mission to ensure that digital technologies are accessible
to individuals who are blind, visually impaired, deaf, hard of hearing, have mobility constraints, or
cognitive or learning disabilities, Knowbility works to eliminate barriers in information technology
through education. Their goal is mission-based they seek to empower institutions to build and
maintain inclusive systems through which all citizens, including those with disabilities, are able to fully
participate in online opportunities for employment, education, and civic and social engagement. In more
than 25 years of leadership in the field, Knowbility® has contributed to the development of international
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WCAG standards and has trained and collaborated with people who now lead accessibility efforts
worldwide. They have trained and mentored people who now work for service providers as well as for
Google, Apple, Microsoft, Salesforce, and countless other businesses, universities, and government
agencies.
7. DISCLOSURE
SZS has had no cases of any alleged significant prior or ongoing agreement failure, any civil or criminal
litigation or investigation pending, which involved our firm or in which our firm has been judged guilty
or liable within the last five (5) years. SZS has had no negative history since 2003 regarding failure,
civil or criminal litigation.
8. EXPLANATION OF METHODOLOGY
Our team has worked with state and local jurisdictions across the nation to develop ADA Self-
evaluations and Transition Plans (SETP) based on statutes and regulations, but also based on our
unique expertise with clients who both proactively seek to improve access and with those who, at times,
have needed assistance in legal defense. We know both sides of this process well and bring guidance
to develop a clear roadmap from start to finish that will ensure that the City achieves compliance with
State and Federal accessibility laws and regulations, while improving lives and access for people with
disabilities to facilities, infrastructure, and services.
Our full array of ADA Access Compliance services can facilitate the efforts of your organization to make
progress by coordinating barrier remediation with other City efforts, and to ensure that the barrier
remediation process will actually work for your needs. A successful completion of a SETP (referred to
as the Plan) requires more than an understanding of the law; it requires real world experience to
understand:
Where barriers to access exist
Why were they created, and
How can your organization avoid creating more in the future
We believe that addressing these questions on a programmatic level is a fundamental part of this
process. This should be the last Plan that you develop, and our efforts to collaborate with your staff to
develop this Plan, update City construction standards, building inspection forms, and practices will
involve an institutional learning curve wherein we work together as a team. The Plan should be thought
of as insurance that guarantees future compliance, rather than a burden from the past.
This project may seem to be a short-
The fundamental goal of the ADA is to ensure access to civic life for people with disabilities. Our efforts
focus entirely on the impact the Plan will
obligation to ensure access as a fundamental right. We choose not to offer design services so that we
can remain a neutral party in this process. We are California natives and this is our home. We care
about the commitment that entities make and how our tax dollars are spent. Our innovative methods
are the key to implementing economies of scale based on prudent data management.
Statutes and regulations that govern the development and implementation of the Plan are based on
access to programs, services and activities, not on physical facilities. While physical assessments are
important, how they are performed is crucial. The length of remediation schedules can balloon if
physical assessments look at physical locations that are not required to comply.
The key is to first determine where programs, services and activities (PSAs) take place to drive the
physical assessment process, rather than performing blanket assessments at every leased and owned
e US DOJ intended to ensure that public entities
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carry out the SETP process only where it is necessary to guarantee access to public programs, services
and activities.
Other efforts are equally important to ensure that future alterations, maintenance, and
procurement/purchasing result in efforts to achieve compliance. Training, the development of new
policies and practices, the adoption of standard plans for remediation, which streamline plan review
and inspections, and in limited instances, structural alterations all play a part in a program designed
with an end point of compliance.
Our expertise is best applied in a comprehensive approach; analysis, assessment, revision of existing
documents, training, and consensus.
Unilateral decision making can result in changes that seem to be reasonable but have an outsized
impact on people with disabilities. Public outreach helps our team figure those instances out before
they become problems. We have discovered many unforeseen issues in public outreach that could be
easily solved, once identified, which led to reduced staff burdens and greater contentment in the general
population and program participants.
SZS provides all services pursuant to this RFP with in-house staff for field assessments, program
access analysis, policy and practice review, and GIS mapping for exterior barriers to access. We are
positioned to start this project within 30 days of award, and we look forward to the opportunity to work
with your team to further improve access within the City of La Quinta
Our target market includes public entities anywhere in the US that are interested in learning new tools
and methods to improve access to their programs, services and activities for people with disabilities
that streamline the process of existing design and construction, planning and capital improvement, and
daily maintenance efforts to keep their facilities running. Along with entities that seek to spend their
funding wisely, in ways that benefit their constituents, reduce complaints and litigation, and provide
programs, services and activities in ways that require less effort for staff and provide more enjoyment
for the users, both with and without disabilities. Improving access does not need to be a special effort
over and above everything else that your organization is responsible for. Unless the right tools and
methods are implemented, barriers could be created with each new construction, alteration or
maintenance effort. We believe that education should be a significant part of any SETP process and
our goal is not only to be awarded this project, but to work collaboratively with your team to ensure that
you know how we perform our tasks, and why, to ensure that the improvements we foster today are
the same results you will achieve into the future.
SZS specializes in navigating complex scenarios with unparalleled expertise. Our process is interactive;
we provide methods and tools starting with our platform-neutral database tool that generates our
assessment reports and facilitates the implementation process for your staff, but almost as important
as the reporting, are the tools and methods that we can teach you to use to improve efforts to streamline
projects and improve outcomes for both your staff and people with disabilities. One of the best ways
that your organization can develop a dynamic and interactive community is by improving access for
people with disabilities.
As subject matter experts, we have rendered opinions on many standard plans and details as part of
Federal Highway Administration (FHWA) and US Department of Justice (US DOJ) Consent Decree
cases and settlements. Our findings seldom state that the standard details in use contain erroneous
information; just the opposite. The failures are usually the result of omissions. Most standard details
simply do not contain enough information to ensure the construction of a compliant element, such as a
curb ramp. In the case of the Caltrans 2010 settlement of a federal class action lawsuit, the resulting
remediation plan is estimated to cost taxpayers $1.2 billion dollars. But one positive result is the set of
much improved standard details Caltrans has instituted under the settlement agreement. The question
remains; would the settlement agreement be necessary if revised details were instituted decades ago?
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Compliance is often the exception, not the rule.
Our multi-disciplinary group of experts brings hands-on know-how and practical experience to this
process that is unique. It would be convenient if a Self-evaluation and Transition Plan were based on
minimum code requirements, but that practice will only increase your risk. Our team members have
worked for organizations like yours; we know how you operate from the inside out with institutional
knowledge that changes the dynamic of reviewing policies and practices into a workable and productive
process for all. A scenario in which physical alterations could remediate all barriers would be simple,
but far from typical. Most circumstances our clients struggle with involve policies and practices that
unintentionally discriminate.
Discrimination under state and federal civil rights laws occurs when programs, services and activities
are not accessible to and usable by people with disabilities, which is a bigger target than minimum code
compliance can hit. In fact, building code seldom has a fix for every deficiency identified. We understand
the complexity involved in bringing the groups on each side of the building code vs. civil rights debate
together to jointly address concerns and obligations. Our close relationship with risk managers brings
a perspective of caution on determining the level of risk in these decisions at hand. When contemplating
the development of an ADA Self-evaluation and Transition Plan that will draw resources from your entity
for decades into the future, SZS can assist your organization with demonstrated success in interpreting
and providing education for your team on all of the liabilities at hand.
SZS believes that each public entity working to comply with the ADA needs more than an updated set
of building assessments. They need expert guidance with setting priorities for barrier remediation,
updated standard details, and consistency in the inspection process to achieve long term success.
When we update existing Plans, we often find that 85% or more of the original architectural barriers
have been remediated at locations where alterations occur under ADA Transition Plan projects, but if
that information is discarded, the public entity can lose track of important evidence of their good faith
effort to comply.
The facility assessments can seem to be the easiest to accomplish. Today, software can walk the
average person with little experience through a building assessment, but a Plan that your agency can
use to remediate all barriers to access while reducing risk requires a much greater level of detail and
expertise. The Self-evaluation can be the most complex yet beneficial part of the entire process, but
the Self-
efforts today to administer programs, services and activities (PSAs) more efficiently.
Involving the right people in this process is the key to its success. Stakeholders include designated
personnel in the offices of the City attorney (of risk management) and code enforcement (standard
details), City clerk, City manager, and community development (policies and practices), information
technology (information and communication technology), and public works (maintenance, procurement,
and standards), among others. We want to collaborate with your entire team on this effort to ensure
that the remediation process includes every stakeholder who has an effect on future improvements.
Our methodology has been developed through decades of experience working as a team at SZS, and
through experience in having worked for other firms that produce Plans across the US, including some
of the largest national firms. Our firm would not exist if our team did not believe that we could develop
Plans that far surpass the status quo. We know that the Accessibility Space changes constantly, and
our clients can depend on us to deliver cutting-edge expertise every single day.
SZS employs the use of the ADA Best Practices Toolkit for State and Local Governments1 developed
by the US DOJ and intended to be an effective means to evaluate compliance with ADA requirements.
1 https://www.ada.gov/pcatoolkit/toolkitmain.htm
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When the US DOJ developed the Tool Kit in 2006, it was a huge step forward in informing public entities
of their statutory requirements, but over time as laws have changed, California has adopted laws that
prohibit discrimination, and technology has developed in leaps and bounds since 1992. We understood
that the original Tool Kit needed an update. SZS revised the original Tool Kit to include California
statutes and regulations on disability access, CBC curb ramp requirements, etc., to ensure that your
organization has the greatest possible benefit from the Self-evaluation process. The US DOJ is now
updating the original version, as well. The version we use with clients is referred to as the ADA/CBC
Best Practices Toolkit.
Our team understands that the development of a remediation schedule that is based on realistic
with the Americans with Disabilities Act and California access statutes and regulations all within this
process. Decades of experience developing SETPs have led our team to develop these fundamental
steps for this process:
Research locations for Programs, Services and Activities (PSAs) in Agency Facilities
(leased/owned)
Conduct Initial Public Outreach to Establish Baseline Needs
Distribute ADA/CBC Toolkit Online to City Staff
Interview Staff to Establish Policies and Procedures for Administering PSAs
Determine which PSA Locations to Remediate under Program Access Mandate
Perform Physical Assessments for Designated PSA Locations
a. Implement Pilot Project as Preliminary Investigation to determine formatting, City
preferences
b. Develop ADA Access Compliance Assessment Reports (ACAR) for City review
Examine Existing Systems Share Standard Construction Details and Training
Determine and Apply Priorities for Barrier Remediation
Develop Remediation Schedule
Submit a Draft Self-evaluation Report and Transition Plan (SETP) to the City for Review
Conduct Final Public Outreach to Gain Public Input
Revise and Finalize the Self-evaluation Report and Transition Plan
Present the Plan to the City Council and the Public
SZS has expertise in facilitating efforts by public entities to comply with statutes such as the ADA and
Rehab Act on the federal level, and Government Code 4450-4461, the UnRuh Act (Civil Code 51) and
Disabled Persons Act among others on the state level through enforceable requirements contained in
regulations such as the California Building Code and the California edition of the Manual on Uniform
Traffic Control Devices (CA MUTCD). SZS proposes that compliance will be assessed using the
following state and federal standards:
Manual on Uniform Traffic Control
Devices (MUTCD) to govern signalization and other elements within the public rights-of-way.
-of-Way Guidelines (PROWAG)
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Special Report: Accessible Public
Rights-of-Way Planning and Design for Alterations2 to align future alterations and design with the
PROWAG.
California Code of Regulations, Title 24, Part 2, Section 11B (CBC)
The Americans with Disabilities Act (2010 ADAS) Accessibility Guidelines which contain standards
that replaced the ADAAG as of March 15, 2011
ADA/ABA standards for Transportation Facilities (transit stops, train stations, bus and shuttle stop,
etc.) adopted by the US Department of Transportation
Education on pertinent case law such as Kinney v. Yerusalim (structural alterations in PROW),
Fortyune v. Lomita (on-street accessible parking), American Council of the Blind of Metropolitan
Chicago vs. City of Chicago and American Council of the Blind of New York, Inc., v. The City of
New York (APS)
SZS teams are not only able to produce reports detailing each barrier to access, but we also produce
an essential component; a narrative of specific findings that the barrier data records for each individual
building, parking facility, park or recreation area, and the PROW. There will always be code deviations
and usability issues that are not easily understood by our clients, or at times, by engineers or architects
who are not adequately familiar with ADA Access Compliance regulations. This narrative section of
each report is written by one of our CASp inspectors who possesses the expertise to describe in a clear
format, illustrating where the most significant issues exist and their significance to people with
disabilities of all kinds. We know that the sheer number of draft assessment reports can be
overwhelming to review. Weeding through the code deviation reports can be very difficult, especially
when they result from an automated data collection system's data dump, so we make sure that our
clients get exactly what they pay for; information in a clear, concise, and easy to use format.
Knowledge is power.
Our efforts do not end at that point. We strive to encourage the use of comprehensive standard
construction details and construction monitoring services for alterations and new construction;
otherwise, barrier remediation is likely to result in additional barriers to access. That is the harsh reality.
Our experience in performing plan review for more than 200 different A/E firms provides our firm with
a wealth of knowledge on the standard of practice for architects and engineers and how to avoid
common pitfalls that reduce or prevent access.
Our team understands that the development of a remediation Plan that is based on realistic budgetary
Americans with Disabilities Act and California access statutes and regulations all within this process.
We have developed a barrier severity rating system that helps clients understand the impact of each
barrier on people with disabilities. We provide expert guidance on how to prioritize barrier removal on
the program, facility and City-wide level, and we set those priorities for our clients before developing a
remediation schedule. We know that clients need this expertise when determining priorities for
remediation, and we will be there to provide that input at every step.
Our method is based on programmatic accessibility (referred to as program access), which is the
original basis for Plans under US Department of Justice regulations. Program access is the foundational
legal principle that underpins this process. The US DOJ holds that a public entity shall operate each
service, program, or activity so that the service, program, or activity, when viewed in its entirety, is
readily accessible to and usable by individuals with disabilities. This means that where programs are
2 http://www.access-board.gov/prowac/alterations/guide.htm
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provided in more than one location, at least one location, but not all locations, must be accessible for
the overall program to be considered accessible. To remediate only what is required, a focus on
program access is essential.
The fact that an ADA Title II entity can apply program access to develop a SETP and extend remediation
over decades of time is significant; no public entity can afford to remove all physical barriers to access
in their pre-ADA facilities under the ADA, they are not required to. Program access makes this process
realistic, and our experts have the institutional knowledge to get the job done. Our team understands
the inner workings of your institution from the perspective of a team member, not just as a consultant
looking in from outside. We know all too well what happens when public entities develop partial Plans,
without understanding that they lack the protection the Plan was intended to provide.
Section 508 of the Rehabilitation Act of 1973 (Rehab Act) also requires public entities to ensure the
provision of equally effective communication. More specifically, accessible information and
s 2018 ICT Refresh3. COVID-19 has
demonstrated the importance of access to websites and digital information for people who participate
in PSAs. Knowability Inc. provides unparalleled expertise in this process through auditing and reviews
performed by staff with both the technical expertise and personal knowledge as users with disabilities.
Accurate field surveying involves both the use of trained experts who can precisely scope and identify
physical barriers to access. Our expertise is based on hands-on assessments by experienced staff. We
have no need to hire and train new staff to perform these services, which means that you can rely on
our expertise today.
many are certified as CASp inspectors or ICC Accessibility Inspectors/Plan Reviewers. Project
managers and coordinators (CASp certified inspectors) are responsible for final QC data review and
development of standard construction details and design documents for specific locations. Technical
staff review data for clerical errors, such as typos, etc., and oversee printing and report production for
the report compilation process as well as prepare technical data provided as part of reports, as
requested.
Quality Assurance and Quality Control:
Quality assurance and quality control is a constant process at SZS to ensure the highest standards.
Adjustments are made where needed to ensure that data capture is consistent, and the client is kept
informed of progress.
QA/QC of collected data:
o SZS performs Quality Assurance measures in the field real-time while collecting data, and
in the office. At the end of each day, field investigators upload data collected to a secured
platform where the CASp certified Project Managers and Coordinators access and review
the thoroughness, completeness, and accuracy. If data is missing or below our standards,
SZS staff notify our field investigators to obtain verification.
SZS shall perform the following tasks using in-house staff for all SETP work. Knowbility® will perform
website auditing and Information and Communication Technology review (ICT) in collaboration with
SZS policy and practice experts. pathVu and SZS will work together to survey the public right-of-way.
At a minimum, scope of work tasks will include, but are not limited to the following:
Task 1 Project Management and Coordination:
3 https://508refresh.com
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a) Provide overall project management, including schedule, budget, and quality assurance.
To ensure our firm meets the project timelines, SZS key staff are very hands-on early in the
process to set the momentum for the project and establish effective means of communication
to ensure City staff are aware of each of the moving parts. Weekly or bi-weekly meetings help
keep the City informed of our progress, but most importantly, City staff need to be aware of the
time commitment on their part to ensure the project stays on schedule. The amount of
documentation that is produced in the form of draft and final facility reports, recommendations
to improve programmatic access, and draft and final Transition Plan Development documents
will all take time out of the busy schedules of each key stakeholder tasked with the report review
process. Setting goals and tentative timelines early through communication with our
stakeholders is paramount to ensuring the success.
i. Develop and maintain a detailed project schedule and communications plan
SZS will provided a project schedule, which will be updated on a weekly basis,
including daily or weekly updates according to the progress that the field
investigators are making. This can help to build and maintain relationships with City
staff and stakeholders.
Provide regular progress updates: The completion of site visits requires flexibility on
our part, combined with timely notification to City staff of progress at each site, and
planned visits.
Coordinate with various City departments as needed: City contacts are vital to our
process, not only to gain access to physical facilities but also as part of the Self-
evaluation process. Interviewing key staff members who work in facilities and those
who administer programs, services and activities are vital to this process.
b) Conduct a kick-off meeting to confirm objectives, scope, roles, communication
protocols, and deliverables.
Recommended: The City should publish a public Statement of Commitment as a starting point
for the SETP process. Making a public statement of commitment to this process is a requirement
under the ADA4, and we advocate for it because it functions as a part of the public participation
process. The statement makes clear to the public that the City is committed to the effort, which
can facilitate future requests for bond measures, or similar that require public input or approval.
Our efforts will be bolstered by input and help from citizens in determining locations where
program access can be applied to make programs, services and activities accessible with input
on what works best for users, discover where complaints have been submitted about the public
rights-of-way (PROW), building, parks or recreation areas exist, and gain a better understanding
of the actual day-to-day needs of constituents. Each of these data sets can serve to inform the
remediation process.
i. SZS knows from experience that the start of a SETP project can be overwhelming to
clients. To streamline the start of the process for our clients and provide transparency,
SZS has developed 2 proprietary Checklists for clients to use as guidance around the
hurdles that exist at the start of every project. One SZS Checklist focuses on the
documents needed to start the Self-evaluation process and the second checklist
describes what is needed to start the field investigations in buildings, facilities and the
PROW.
ii. The kick-off meeting often provides insight into the entity's inner workings, which helps
us tailor the project schedule and prioritization. Each project requires some flexibility
when it comes to completing the field assessments. We know very well how a schedule
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can be impacted by ongoing construction, planned city events, staff meetings, or other
actions beyond our control. Overall, these occurrences do not have an adverse impact
on the assessment process because our team can adapt and move on from any
momentary setback.
c) Hold regular progress meetings and provide written status updates to designated City
staff.
i. SZS project managers and coordinators will be in close contact with City staff providing
daily or weekly updates to the field assessment schedule, and relaying information that
is necessary to complete our field work, in general.
ii. Progress meetings are recommended bi-monthly until the field investigation work starts,
before transitioning to monthly progress meetings to keep the project on track.
Task 2 - ADA Self-Evaluation of City Policies, Procedures, and Programs:
a) Review City policies, practices, and procedures related to programs, services, activities,
communications, and public involvement of ADA and Section 504 compliance.
i.-Evaluation to understand previous findings.
ii. Identify areas or programs that need auxiliary aids/services or modifications as part of
field assessment process: Meeting rooms or similar are required to have either shared
or permanent assistive listening systems and ISA signs that identify the availability of
such systems posted in each meeting room that has a capacity of 10 or more persons.
Collecting this information is a fundamental part of the field assessment process.
iii. SZS shall conduct a Master Review of City policies, programs, and practices, interview
staff, and conduct surveys to evaluate service delivery and communication methods.
Master Review to include:
Interviews with key City staff and staff working in buildings, facilities, and within
PSAs, as necessary. Administrators possess important institutional knowledge
about PSAs, but staff working day-to-day in facilities can also contribute information
vital to this process that may not otherwise be documented. SZS takes the time to
collect this information and uses it to help the City reduce their risk.
The evaluation shall include internal City policies, program execution procedures,
and City documents which are open to or affect the public to identify issues which
may be of concern to people with disabilities. These City policies will include policy
documents that affect public accessibility, which are made available for review.
SZS will provide input on whether the program execution procedures or City
documents meet the current level of accessibility, including eligibility requirements,
participation requirements, facilities used, staffing, transportation, communications,
and emergency procedures.
b) Identify programmatic barriers (e.g., eligibility criteria, communication methods, public
meeting procedures, grievance processes) and recommend corrective actions.
i. SZS will take the lead role in meeting directly with City departments and other necessary
stakeholders to identify and collect necessary documents, materials, and any other
resources necessary to complete the Self-Evaluation. This process starts in TASK 1 with
the SZS Kick-off Checklists. Additional actions planned include:
Compiling a master list of programs, services and activities (PSA) that take place in
City leased and owned facilities
ii. SZS will prepare and distribute staff questionnaires (ADA/CBC Best Practices Toolkit):
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Administer questionnaires to department staff to collect information about the nature and
accessibility features, if any, of each program and activity. Toolkit online questionnaires
will prompt staff to provide details regarding forms and methods used to gather
information from the public, advertise program or department services and activities,
profile current participants, the types of equipment and materials used in open programs
and activities, testing and entrance options, methods of staff training, and any specific
modifications to established procedures that can be provided to individuals needing
accessibility accommodations.
c) Evaluate effective communication and auxiliary aids practices, including interpretation,
captioning, and accessible formats.
Task 3 - ADA Assessment of City Facilities and Public Rights-of-Way:
a) Develop or refine survey tools and checklists to assess City-owned and operated
buildings, parks, and other facilities for compliance with current accessibility standards.
i. Manual Measurements for Buildings and Facilities: SZS implements the Department of
Justice method which is the industry standard that determines how and when to record
measurements, and the correct tools to be used in the collection of field data. Staff
perform manual measurements in teams of 2 collecting barriers to access in the SZS
Microsoft Access® database. Training for City staff is recommended so that we can all
be on the same page about how measurements are collected using industry standard
methods.
SZS shall conduct ADA accessibility surveys of City-owned facilities and parks listed
in RFP and Addendum #2.
SZS shall assess building entries, parking, routes, restrooms, counters, signage,
and amenities, and provide detailed reports with photos, findings, and
recommendations for each facility
SZS reports contain the following parameters for the PROW and physical buildings,
parks, etc. (except GPS coordinates for interior elements):
o Executive summary that identifies and discusses barriers to access and
illustrates the reasoning behind recommended solutions in clear and concise
terms.
o Descriptive location and number of each non-compliant element
o X, Y, and Z coordinates for each exterior barrier identified in the PROW or
parking lots, connecting accessible routes leading to associated buildings to
enable the production of a city-wide GIS map
o As-Built dimensions of compliant and non-compliant elements, where
o Quantity and type of compliant and non-compliant elements (e.g., 120 SF, 1
each)
o Code reference and text from the California Manual on Uniform Traffic Control
Devices (CA MUTCD), 2010 ADA Design Standards, California Code
Requirements (CCR Title 24, Section 11B), Title 24), Public Rights-of-Way
Accessibility Guidelines (PROWAG), case law precedent or performance
standards, where applicable.
o Barrier severity rating using our proprietary system with the following (5) five
rating tiers:
Tier 1 (High Severity)
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Tier 2 (Moderate Severity)
Tier 3 (Low Severity)
Tier 4 (Very Low Severity)
Tier 5 (Technically Infeasible)
o Recommended solution for each barrier to achieve barrier removal
o Construction Cost Estimate to remove each barrier provided on each barrier
record, within a project cost estimate summary for each building/facility and
SETP phase
o Digital photo documentation for each barrier to access
o Priority for barrier removal within the implementation phase, which is
determined per City input and based on findings. Generally, 4 or 5 priorities are
set, and each stretches out over several years of implementation (e.g. Priority
1 barriers are scheduled for removal in the first annual phases)
o Implementation phase and date
o Barrier status (open or closed) to allow for reports that indicate the number
of barriers removed or still awaiting implementation
o Notes field allowing additional information in the database and reports to add
pertinent information regarding field findings or barrier removal implementation
SZS uses proven off-the-shelf Microsoft Access® software that the City can use
independently or export as an additional GIS layers or data points over time without
committing to annual software licensing fees. This is key to conserving public funds over
the decades of remediation that are likely to be necessary to complete the SETP
implementation process. The last thing the City should want is to expend funds for
software that it does not need.
We strongly encourage the City to use existing asset management software, job
chance your organization will have to remediate in a cost-effective manner is by
integrating the transition plan data into existing city data used for capital improvements,
maintenance, or alterations, so that the data is not separate and alone in the face of
other infrastructure data. Integration will help to ensure that barriers to access are
remediated as a part of other projects, including maintenance, which can represent
significant cost savings over time.
This practice will also demonstrate immediate cost savings if your organization had used
or contemplated the use of specialized software from a consultant using a database with
one use collection of data for the SETP. This kind of software is costly and often non-
relational. The software licensing fees that your organization will pay for decades into
the future could be used to accomplish barrier removal. Our goal is to ensure that the
data collected for the transition plan as part of the SETP will not go somewhere to
eventually die.
Along those same lines, we strongly recommend that you require each consultant
bidding on this project to disclose the software licensing fees that either they will charge
you to maintain access to the data they collect under this contract, or the software they
use that is proprietary to another company that they pay a licensing fee to use will cost
your organization for the life of the SETP. This cost is generally unknown at the start of
these projects, as it remains undisclosed, although the long-term impact can be
significant. Since transition plans can take decades of remediation, the associated
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software licensing fees can add up significantly and should be considered as part of the
fee that is being proposed today. We see that as an equitable way to not only measure
fee consultant to consultant, but for your organization to recognize the actual cost of this
project long-term, which in the case of this work, can be a significant cost, which is in
addition to the actual cost of remediation over time.
Remediation is best measured against standardized measurements of achievement that
serve as codified ways of monitoring implementation. These measures or milestones
must be determined by the City with input from SZS. These important measures should
reflect the culture of the city and the existing structure and capital improvements in the
City. Suggested milestones may include:
Annual public notice of achievement that describes locations or PSAs where barriers
have been partially or completely remediated and is presented as an updated
Statement of Commitment
Completion of barrier removal in a facility or PROW section. Completion of
remediation for an entire priority of barriers, either overall in all facilities, buildings or
PROW, in each facility, building and PROW reported annually, or per program,
service or activity
Many options exist when determining how to define milestones, and how to take
advantage of the goodwill in the community that can come from transparent notifications
on the progress that can come about from the SETP implementation process.
Cost Estimating: In conjunction with the recommendations identified above, SZS
develops preliminary cost estimates on 3 levels for the CASp inspection reporting
described below:
Budgetary cost estimates for each barrier identified
Budgetary cost estimate for each SETP implementation phase or priority
Budgetary cost estimate for the overall City
SZS brings expertise to this process, but City staff provide the substance. They are the
experts in how programs run, where they are located, and what policies or procedures
exist to facilitate them. City staff also know what causes complaints, which is where our
analysis will pay close attention to input from designated staff members, as well as the
rank-and-file City staff in each facility. Each staff member has input that can benefit this
process. We are here to listen to their experiences, learn from them, and apply their
expertise to program access. The first step in planning for the survey of facilities is the
compilation of a list of programs, services, and activities that take place in leased and
owned City facilities. While our team will perform research to establish this list,
collaboration with City staff is also essential to the process.
ii. Surface Profiling Technology and GIS: Data collection on walking surfaces is conducted
by use of pathVu technology for lengthy surfaces like sidewalks in the PROW or
walkways in parks and recreation areas by implementing the state-of-the-art pathVu®
data collection system using pathMet® and curbMet® devices that measure walking
paths and curb ramps quickly and accurately with results that far surpass manually
collected measurements. All data is delivered through GIS, making it easy to visualize
and analyze collected data in software that our clients already use.
This system is engineered to meet ASTM standard E3028 with output that provides a
route accessibility index. While staff operates the device while walking through the City,
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this technology utilizes lasers, inertial measurement sensors, and HD cameras to collect
data of all necessary surface measurements in sidewalks, curb ramps, crosswalks
blended transitions, and splitter islands, while our human experts observe and collect
additional data on barriers to access that are entered into the same digital system. This
technology collects public right-of-way data up to five times faster than standard
methods while providing quantifiably better data.
Unlike other devices used by consultants, pathMet®
rather than individual points for barriers like vertical changes in level (trip hazards) in
GIS. Our field staff also collect additional data, such as the locations of guy wires,
protruding objects or barriers that no surface scanning device can record. This method
delivers the most complete dataset available to describe the infrastructure that
pedestrians experience in the PROW, without missing any part of the pedestrian
network.
Measurements for ADA access compliance and infrastructure management collected
include a) level changes and horizontal openings (tripping hazards); b) running slope; c)
cross slope; d) surface roughness (WPRI); e) width (including pinch points); f) digital
images every ten feet; g) low clearances (protruding objects); h) presence of
obstructions; i) presence of vegetation or other manually flagged attributes that obstruct
the path of travel or result in non-compliant clear width; as well as other qualitative
attributes, as needed to describe barriers to access. The system measures the
wheelchair pathway roughness index (WPRI) according to ASTM E3028, a standard
written by pathVu®, that this device is uniquely qualified to measure. WPRI is measured
to ensure that a smooth and safe path is present for wheelchair users, limiting vibration
exposure which causes pain to those with incomplete spinal cord injuries.
With the curbMet® device, our team gathers all of the typical curb ramp/blended
transition, pedestrian signal measurements for ADA access compliance, including but
not limited to: a) running and cross slopes; b) lengths and widths; c) detectable warning
surfaces; d) landing dimensions (length and width); e) landing slopes at curb ramps and
accessible pedestrian signals (APS); f) heights; g) signal timing; h) flares; i) presence of
ponding; j) presence of obstructions; k) photos; and other customizable measurements
or qualitative attributes to be established. Unlike Lidar collection methods, which can
have difficulty with accurate measurement of slopes and may not be defensible in ADA
cases brought by the Department of Justice, the pathVu system provides integration-
-
based).
b) Conduct site assessments to identify physical barriers in facilities and public right-of-
way (sidewalks, curb ramps, crossings, signals, parking, etc.)
i. Facilities:
The City provided multiple lists of facilities as part of Addendum #2 which identify
City off-street parking lots, facilities, parks, CLQ facilities, other facilities, etc. These
facilities are contained in the scope of this proposal, with exception of areas at the
SilverRock Resort. It appears that certain portions of that particular facility are still
under construction, and the percentage of completion could not be obtained from
the online resources and Google Earth. The following facilities are included in the
proposed scope of work contained in this proposal as the SilverRock Resort facilities.
The path of travel and on-site parking directly serving these facilities are also
included.
o SilverRock Event Park
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o SilverRock Event Building and Restroom Building
o SilverRock Restaurant
o SilverRock Clubhouse
o Silver Rock Golf Course
o SilverRock Maintenance Yard
Additional facilities may be added at a later date for inclusion into this process, as
additional services.
ii. Public Rights-of-Way:
The City provided information on the scope of the PROW survey. Based on the
information provided, it is assumed that SZS will survey a total of 121 miles of
sidewalk, 56 signalized intersections, 400 to 415 pedestrian push buttons, 500
crosswalks, and 20 painted crosswalks. The City did not specify the number of curb
ramps to be inspected.
o The total number of curb ramps included in the survey fee proposal was
estimated by SZS at 1,500.
o Additional curb ramps and other elements in excess of 1,500 units are not
included in the not-to-exceed fee proposal submitted with this proposal.
No transit stops or on-street parking stalls were included as part of the fee proposal.
Language from the addendum clearly indicates that the City does not believe that
they own or operate either of these types of assets.
o Transit stops present in City-owned sidewalk may be a liability for the City,
regardless of who operates the transit system. We strongly recommend
assessment of these assets to monitor risk and ensure that the transit agency is
aware of their obligation to conduct barrier remediation required under 28 CFR
c) Document deficiencies, classify them by type and severity, and tie them to specific
programs and services to support a program-access-focused transition plan.
i. SZS has established a barrier severity rating system that is applied to each physical
barrier to access identified. The only buildings and facilities that will be assessed will be
those determined to be necessary to assess after program access has been reviewed
and applied. By definition, all barriers contained in the SETP will be included on the basis
of programmatic access. Each SETP that SZS produces is a program-access-focused
self-evaluation and transition plan.
Task 4 Web and Digital Accessibility Assessment:
a) Inventory City web and digital assets, including all public-facing websites, subsites, web
applications and portals, online forms and payment systems, documents (PDFs, Word,
etc.), multimedia content, and mobile applications.
i. To understand the current landscape, we propose conducting a high-level assessment
the overwhelm that often leads to accessibility paralysis, our approach is to layer the
audit process in phases, empowering the City to achieve more tangible results more
quickly. Knowbility® will auto scan all of the properties listed in the addendum to produce
the prioritize list.
Deliverable
o A prioritized list of assets with identified accessibility gaps. Each asset will be
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classified based on its level of public interaction and its importance to City
operations, helping the City target efforts where the impact will be greatest.
b) Evaluate the accessibility of these digital platforms pursuant to WCAG 2.1 Level AA and
applicable Section 508 standards, using a combination of automated tools and manual
testing.
i. Knowbility will evaluate the City website (https://www.laquintaca.gov); and the City
tourism website (https://www.playinlaquinta.com)
ii. Testing will consist of in-depth Expert Review by sighted experts using manually
operated browser-based validation tools, supplemented by automated testing tools, to
identify accessibility errors/violations and measure and report on compliance of the
sample pages.
Deliverables
o Website audit and accessibility audit report:
Report generated by an automated full site scan with the Webflow
Analyzer.
Expert manual review of up to 15 sample templates/screens with analysis
to the code level and recommendations for remediation to meet
requirements.
o Website retest after remediation
o Accessibility Conformance Report
iii. Based on the findings in Task 4A, additional web applications, portals, payment
systems, mobile apps, online forms, PDFs/documents, and multimedia files will be
identified for review at an additional charge. The information provided in the
addendum does not provide enough information to properly scope the work necessary
to complete additional audits of these properties without additional information including
consultation with the City, thus fees included in this proposal will likely be overstated.
This SOW should be refined to ensure the City spends public funds appropriately.
c) Assess compatibility with assistive technologies (screen readers, screen magnifiers,
keyboard-only navigation) and test with common browsers and devices.
i. Task C will be completed with the audit report(s)
d)
reporting issues or requesting accommodations; recommend updates or new content as
needed.
i. Knowbility® will review existing website accessibility statement, notices, and processes
for reporting issues or requesting accommodations and recommend updates or new
content as needed
e) Identify and document digital accessibility issues, categorize them by severity and
impact, and provide remediation recommendations that can be integrated into the overall
transition plan.
i. Task E will be completed with the audit report(s)
Section 508 of the Rehabilitation Act of 1973 (Rehab Act) also requires public entities to ensure the
provision of equally effective communication. More specifically, accessible information and
s 2018 ICT Refresh5. COVID-19 has
demonstrated the importance of access to websites and digital information for people who participate
5 https://508refresh.com
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in PSAs. Knowability® provides unparalleled expertise through auditing and reviews performed by staff
with both technical expertise and personal knowledge as users with disabilities.
Information provided in the RFP and during the Q&A process lacked details necessary to define the
entire scope of the audit per definitions contained in federal ICT requirements. SZS and Knowbility®
propose to complete tasks 4A and 4B (based on the scope above), before moving into other properties,
at a fee to be determined by consultation with the City.
Methodology - Manual and Automated Testing
The Knowbility® audit includes design and code review for best practices around responsive web
design, semantic (standards-based) coding, and accessibility. Testing will consist of in-depth Expert
Review by sighted experts using manually operated browser-based validation tools, supplemented by
automated testing tools, to identify accessibility errors/violations and measure compliance of the
sample pages. Multiple browsers are used in testing. In addition to browser-based testing tools, sighted
experts use screen reader software during testing. They are assisted by staff who are blind and are
native screen readers in determining both accessibility compliance and the level of practical usability.
The following contains some of the tools that make up our toolset.
Browsers, their developer tools, and specific plugins: Chrome, Edge, and Firefox, Safari
Screen Readers: VoiceOver (macOS), JAWS (Windows), NVDA (Windows)
Speech Control: VoiceControl (macOS), Dragon NaturallySpeaking (Windows)
Customization Options: Windows High Contrast Mode, Dark Mode, Inverted Colors
Browser Plugins & Bookmarklets:
Accessibility Insights for Web
axe DevTools
Chris Pederick's Web Developer Toolbar
Jorge Rumoroso's HeadingsMap
Paul J. Adam's Bookmarklets
WAVE
Report Documentation
Knowbility® will provide an audit report with specific information about errors/violations encountered,
page elements that fail to meet WCAG standards, along with explanations of the standards,
descriptions of the errors, and recommended technical solutions. Solutions will include code-level fixes
when necessary.
Retesting after Remediation
Knowbility® will retest the sample pages cited in the initial report to ensure that all of the accessibility
barriers have been removed and no new errors have been introduced.
Validation
If, after retesting, all of the accessibility issues discovered during the first test have been
remediated properly, that is, there are no accessibility barriers on those sample screens, we will
issue a letter of validation stating:
"Knowbility®, Inc. herein validates that, on DATE, upon retesting, the screens/views cited
above are found to be free of accessibility errors/violations; no Web Content Accessibility
Guidelines (WCAG) 2.1 Level AA accessibility barriers are present on this date."
Accessibility Conformance Report (ACR) Completion
The Knowbility® team will use findings from the accessibility reviews to assist in completing an
Accessibility Conformance Report (ACR formerly VPAT) / Letter of Validation that accurately
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describes the state of conformance of the pages examined in terms of satisfying WCAG 2.1 AA
standards.
Accessibility Testing/Audit Assumptions
Delivery and pricing are based on the following assumptions:
needs. We expect to adjust the fee as we learn more or the City requests changes in scope.
Sample size is an estimate based on external viewing, and we are happy to scale up or
tasks.
Travel costs for consultations, if required, will be billed separately.
Technical Support: If the City needs assistance during remediation or after the reports have
been delivered, Knowbility can, upon request, provide ongoing Help Desk consulting
support. Help Desk support includes answering questions on demand, providing guidance
on specific issues, confirming your approach, spot testing, and providing alternative
solutions to address accessibility barriers.
Test Environment Access, Test Data and Stable Test Environment: It is understood and
agreed upon that the City is responsible for ensuring Knowbility® testers access to
screens/pages to be reviewed, including a stable, uninterrupted test environment, working
test data URLs, login, passwords, test account numbers, test scripts and/or other test data
required to perform accessibility and/or usability testing. Project delays or expenses incurred
as a result of an unstable, nonfunctional, or inadequate test environment or test data,
incomplete, inadequate, or nonfunctional test scripts or test protocols are not the
responsibility of Knowbility, Inc.
Test Environment Changes: It is understood and agreed upon that the City will give
advanced notice to Knowbility® when changes are made to the test environment, test data,
screens/pages to be tested, or when the test environment is inaccessible or unavailable
("down") for maintenance or any other reason.
Changes in Scope: It is understood and agreed that actual scope, such as number of
screens/pages to be tested, templates, additional revisions, and/or testing (i.e., revisions or
testing after one round), may vary from this estimate. Any changes in scope, rates or
charges are subject to mutual agreement and an executed amendment to this statement of
work.
Retesting: Knowbility® will perform one (1) complete retest of the screens/views cited in
the original audit for an additional fee, as noted above. If the screens/views are found to be
free of accessibility errors/violations and no accessibility barriers are present, Knowbility®
will, upon customer request, issue a statement of conformance, confirming and validating
that no Web Content Accessibility Guidelines (WCAG) 2.1 Level AA accessibility barriers
are present in the audited screens/views at the time of retesting. After one complete retest,
any further retesting will be charged at the standard rate of $225 per hour.
Task 5 Public and Stakeholder Engagement:
a) Develop and implement a public engagement plan that includes outreach to individuals
with disabilities, advocacy organizations, advisory bodies, and the broader community.
i. Public participation by interested persons is a requirement under the ADA for good
reason. A public entity can gain important insight into how the public perceives their
efforts to provide accessible programs, services and activities, for better or worse. This
effort can help to fend off complaints and litigation, but also help the City to learn where
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pinch-points are and how to best schedule physical assessments to address existing
issues. The public participation plan is planned to target existing users of City programs
through social media and the use of online questionnaires to gain input.
b) Conduct at least one public meeting or workshop (in accessible formats) to gather input
on barriers, priorities, and proposed strategies, including feedback on digital services.
i. SZS proposes to prepare and hold public outreach meetings at two points in time during
this process after the kickoff meeting and near the completion. These two time points
have important implications. The first meeting gives us the opportunity to learn about
pinch-points where issues exist now that can be addressed by adjusting the assessment
schedule to visit facilities or buildings where complaints have been common or are
ongoing. The second meeting should take place to present the final SETP to the public
for buy-in so that the public understands the effort that their tax dollars have supported,
and how the plan will benefit them, their friends, neighbors, and loved ones.
ii. SZS will solicit and document input from people with disabilities, advocacy groups, and
other stakeholders
iii. Online questionnaires will be made available during and after each of the public outreach
events to allow individuals to provide feedback and information relevant to the plan.
c) Summarize public input and incorporate it into the self-evaluation findings and transition
plan recommendations.
i. SZS will provide summary reports of community engagement efforts
The disabled community can often be some of the most informative stakeholders in this process
through the public outreach process. Some may have had challenging experiences due to policies
and practices, or architectural barriers to access that they keep to themselves, rather than share
them and be a perceived nuisance to City staff. This is exactly the kind of information we need to
help the City improve program access. Public outreach can be one of the most beneficial parts of
this process. Not only does it allow our team to gather information for analysis, but it also allows the
City to involve interested persons of all types in this process.
Task 6 Transition Plan Development and Update:
a) Prepare and/or update a comprehensive ADA Transition Plan that includes both physical
and digital accessibility components as follows:
i. List of identified barriers (physical, programmatic, and digital) organized by facility,
program, and system.
SZS shall compile all findings into a comprehensive ADA Transition Plan, including
in each report, an executive summary, legal overview, self-evaluation findings,
barrier removal recommendations, schedule, and cost estimates.
ii. Description of recommended corrective actions for each barrier, referencing applicable
standards.
iii. Prioritization methodology and prioritized lists of barrier-removal projects, considering
factors such as program importance, usage, safety, feasibility, and equity.
iv. Cost estimates and phased implementation schedule.
Cost estimates to be provided on multiple levels; per barrier, per building, per project
priority and per phase within the remediation schedule.
v. Identification of responsible departments and staff Citywide for implementation and
monitoring.
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SZS shall assign responsible departments and provide a framework for monitoring
the plan.
SZS shall format the plan for digital and print publication, including accessible PDF.
vi. A specific digital accessibility roadmap outlining remediation phases, content ownership,
standards to be applied, and expectations for new content and 3rd-party tools.
Knowbility will support the creation of a structured, phased pathway to guide the City
of La Quinta toward full digital accessibility compliance. Building on the discovery
from the stakeholder data previously collected as part of Task 7(b), the roadmap will
deadline in 2027. The process will include a comprehensive review of all digital
content and identify accessibility barriers, recommendations of appropriate
remediation measures, the development of a digital accessibility Transition Plan, and
ongoing collaboration with City staff to develop a roadmap for achieving compliance.
Deliverables:
o Accessibility Maturity Model: A model assessing the City's current maturity
across digital platforms, document accessibility, desired state definition, staff
knowledge, and governance. A clear vision of what digital accessibility will look
like at full compliance, with alignment to ADA and WCAG standards.
o Roadmap implementation/Transition Plan: A high-level plan showing short-
term, medium-term, and long-term objectives. This roadmap will highlight
achievable goals that align with the City's capacity and scale as it matures. It
will include timelines, key priority areas, and an overall strategy for growth.
Task 7 Tools, Training, and Implementation Support:
a) Provide the City with databases, spreadsheets, or GIS-based tools for tracking identified
barriers, projects, and progress.
b) Develop or refine policies, procedures, and templates related to ADA coordination,
grievance processes, notices, effective communication, and digital accessibility
governance.
i. SZS will refine policies, procedures and templates related to ADA Coordination. The
majority of this work will take place under task 2, with final revisions occurring during
task 7.
ii. Knowbility highly recommends initiating the creation of a digital accessibility governance
policy by starting with a stakeholder survey. This will allow us to understand the needs
and accessibility awareness of various departments. Once that is completed,
accessibility statements and notices can be standardized to meet general needs.
Deliverable:
o Stakeholder survey/interview data report
o Recommendations for updated templates for accessibility statements, notices,
vendor agreements, procurement and contract language, and other standard
processes.
c) Deliver training to City staff on ADA obligations, use of the transition plan tools, and best
practices for ongoing accessibility, including accessible content creation and vendor
management for digital platforms.
i. Evaluate and review the City of La Quinta Standard Drawings for Construction
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
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This evaluation can be crucial to ensuring that the City does not move into the future
altering infrastructure in ways that do not comply with state and federal standards.
Good practices will also be recommended as part of this review.
ii. SZS will provide recommendations to improve programmatic Access.
iii. Knowbility is unsurpassed as an accessibility trainer across all roles including
administrative, procurement, technical and content provision staff. We suggest the
following and can modify as the road mapping indicates.
Suggested Training Course: Classes are instructor-led and delivered remotely via
Zoom. Each of these training courses is included in the fee proposal. Depending on
1. Introduction to digital accessibility 4 hours
o The role of accessibility in public service and the digital environment
o Overview of laws and standards (ADA, Section 508, WCAG, Executive
Order 592)
o Introduction to disabilities and assistive technologies
o Everyday best practices for accessible digital communication and
collaboration
2. Fundamentals of Document Accessibility 2 hours
o Word document accessibility
o Conversion to accessible PDF
3. PDF Accessibility 4 hours
o Create accessible PDF documents from scratch
o Test for accessibility of PDF documents
o Remediation tools and techniques
4. WCAG 2.2 AA for Developers 4 hours
o Accessibility principles
o Test as you go tools and approaches
o Remediation techniques
o Roles and workflows
Task 8 Deliverables:
a) Self-evaluation data collection tools, checklists (including digital accessibility
checklists), and methodologies.
b) Draft self-evaluation report, including facility and program assessments, and digital
accessibility, for City review.
c) Draft ADA Transition Plan, incorporating barriers, recommendations, prioritization, cost
estimates, and implementation schedule, for both physical and digital accessibility
sections.
d) Final ADA Self-Evaluation and Transition Plan, incorporating City and public feedback,
in accessible formats and supporting data files.
e)Training sessions for City staff on using and updating the Transition Plan and associated
tools and documentation.
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9. ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
(Attachment 2)
SZS will maintain the minimum insurance coverage and indemnification noted in Exhibits E and F,
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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10. NON-COLLUSION AFFIDAVIT (Attachment 3)
PROPOSAL CITY OF LA QUINTA CA -ADA ACCESSIBILITY COMPLIANCE ASSESSMENT
AND TRANSITION PLAN CONSULTING SERVICES
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11. ACKNOWLEDGEMENT OF ADDENDA (Attachment 4)