RFP - Laserfiche Support Services
78495 Calle Tampico La Quinta, CA 92253 (760) 777-7000
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To Whom It May Concern:
The City of La Quinta desires to procure contract services for annual Laserfiche Avante
Software Support. Through this Information Bid Request, the City seeks a contractor that
can provide the most comprehensive, high-level services, at the most affordable prices.
The City anticipates a partnership spanning multiple years with the selected contractor.
The posting period is from May 7, 2018, through May 18, 2018, at 5:00 p.m.
The City seeks proposals for the following Laseriche Avante Support Services:
Annual Laserfiche Software Support Services:
1) Laserfiche Avante MSE30 Full SQL Server, including Workflow LSAP
2) Laserfiche Named Full User with Web Access, Snapshot, Email, and Forms
Essentials (4 full user licenses)
3) Laserfiche Weblink Starter Portal (25 retrieval user licenses – currently 10, the City
desires to increase to 25 licenses)
4) Laserfiche Plus Plug-in LSAP
5) Laserfiche Quick Fields LSAP
6) Laserfiche Zone OCR and Validation Package LSAP
7) Laserfiche Real Time Loop Up and Validation Package LSAP
8) Laserfiche Forms Professional LSAP
9) Laserfiche Forms Add-on LSAP
Annual Staff Support, Engineering Support, Remote & On-Site Training, & Laserfiche
User Conference:
1) Dedicated agency service engineer as primary contact
A dedicated support engineer will serve as the primary contact for Laserfiche
support through a direct telephone line.
2) Remote & On-Site Priority Support
Unlimited remote and on-site support, which can also be used for upgrade
installation, problem solving, and consulting.
3) Professional Service Hours
Provide 50 hours of professional service support annually – these will be in
addition to the unlimited “Remote & On-Site Priority Support” annual services
and will be specifically dedicated to enhance the City’s records management
project by designing complicated workflows, Weblink interactive maps, Weblink
customizations, simple integration with other software, etc.
Three (3) custom workflows
Building Permits Workflow (resolve issues with existing “Building Permits”
workflow to ensure it recognizes all existing street names)
Assessment Districts Interactive Map (please see a sample of the map here:
http://archive.la-quinta.org/plancheck/districtzoom1.aspx)
May 7, 2018
78495 Calle Tampico La Quinta, CA 92253 (760) 777-7000
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Specific Plans Interactive Map (please see a sample of the map here:
http://www.laquintaca.gov/business/design-and-development/planning-
division/maps - click on the Specific Plans map located in the lower right-hand
corner)
Agreements and Insurance Reports (design workflow to allow staff to run
reports on upcoming expiring agreements and insurance certificates)
Maintain Weblink custom home page
Weblink search results – customize into a “table-view”
4) Training
Unlimited remote training during the course of the year, including simple
workflow design; this shall also include a minimum of four (4) days on-site
training if requested.
5) Remote Access Support - Unlimited
A dedicated support engineer shall remotely connect to the Laserfiche server or
PC to troubleshoot any issues, error messages, etc.; including start
troubleshooting process issues in advance of any on-site work needed.
6) Preventative Maintenance Guaranteed
A minimum of two (2) on-site visits per year to ensure optimum system
functionality. These semi-annual “on-site check-up,” shall include installation of
software upgrades, new releases, and new equipment; provide staff training on
new features, fix operator errors, and make recommendations on system
upgrades.
7) Integration Services with Other City Software Systems
Provide preferred pricing on professional services such as integration with
existing systems, workflow management consulting, and custom application
development.
8) Laserfiche User Conference
Up to three (3) free enrollment attendees to the annual Laserfiche User
Conference.
9) Travel Costs
All travel costs should be included as part of the service package.
Laserfiche Software Purchase:
1) Laserfiche Weblink Starter Portal (25 retrieval user licenses)
Upgrade from 10 to 25 retrieval user licenses
2) Laserfiche Advanced Audit Trail with Watermark – quantity of 4
Proposals must be submitted by 5:00 p.m. on Friday, May 18, 2018, to Monika Radeva,
Deputy City Clerk at MRadeva@LA-Quinta.org.
If you have any questions or need additional information please contact Monika Radeva
via email or at (760) 777 – 7035.
ECS CPS Prec Docs
Weblink Public Portal 5,000.00$ 5,000.00$ 5,000.00$
LF Avante MSE30 Full SQL Server,
including Workflow LSAP 1,000.00$ 1,000.00$ 1,000.00$
Form Essential 480.00$ 480.00$ 480.00$
LF Plus Plug-In 1,590.00$ 1,590.00$ 1,590.00$
LF Quick Fields 120.00$ 120.00$ 120.00$
LF Zone OCR 560.00$ 560.00$ 560.00$
LF Real Time Loop 120.00$ 120.00$ 120.00$
LF Forms Professional 40.00$ 40.00$ 40.00$
LF Forms Add-on 1,600.00$ 1,600.00$ 1,600.00$
TOTAL: 10,510.00$ 10,510.00$ 10,510.00$
10 Weblink User Licenses - Return (15,000.00)$ (15,000.00)$ (15,000.00)$
25 Weblink User Licenses - Purchase 25,000.00$ 25,000.00$ 25,000.00$
LF Audit Trail & Watermark 480.00$ 480.00$ 480.00$
TOTAL: 10,480.00$ 10,480.00$ 10,480.00$
Priority Support Hours - 20 3,000.00$ N/A 3,200.00$
Priority Support Cost Per Hour 150.00$ N/A 160.00$
ECS 70 hrs; Prec Docs 65 hrs 10,500.00$ N/A 10,400.00$
Unlimitted On & Off Site Training N/A 10,510.00$ N/A
Unlimitted On & Off Site Support N/A N/A N/A
TOTAL: 10,500.00$ 10,510.00$ 10,400.00$
Professional Service Hours - 50 11,250.00$ 10,000.00$ 13,750.00$
Professional Service Cost Per Hour 225.00$ 200.00$ 275.00$
Additional Hours Available @ -$ 150.00$ -$
CUMMULATIVE TOTAL:42,740.00$ 41,500.00$ 45,140.00$
DISCOUNTS:(3,000.00)$ (4,877.50)$ -$
GRAND TOTAL: 39,740.00$ 36,622.50$ 45,140.00$
Top Condender
LASERFICHE - ANNUAL SOFTWARE LICENSING FEES
LASERFICHE PURCHASES (one time in FY 2017/18)
ANNUAL SUPPORT & SOFTWARE MAINTENANCE
CUSTOM REQUEST - PROFESSIONAL SUPPORT HOURS