DNG RFP Response Council Chambers AV 5-21-15Table of Contents
Section 1..............................................................................................Cover Letter
Scope of Work
Proposal
Section 2...............................................................................Company Background
Company Overview
Summary of Offerings
Our Approach
Key Differentiators & Advantages
Method to Accomplish Work
Training Summary
Organizational Chart
Management Team
Engineering Team
Project Management Team
Technician Team
Service and Help Desk Team
Section 3 ................................................................................................References
Section 4 .................................................................................................Disclosure
Table of Contents
Section 5 ..................................................................................Warranty Statement
Warranty
Basic Preventative Maintenance Program (optional)
Section 6 ........................................................................................Sub-Contractors
Section 7 ..................................................................................................Insurance
Section 8 ..............................................................................Non-Collusion Affidavit
ATTACHMENTS:
DIR Registration
AMX Certifications
BIAMP Certification
Contractor’s License
SECTION 1
City of La Quinta Council Chambers
Audio Visual upgrade Project
PROJECT OVERVIEW
DNG will provide an audio visual system proposal for the La Quinta council chambers the
project is to include several upgrades that will required Audio, video, voting and control
equipment.The following pages below will describe each of the AV upgrades for the
various requirements in the RFP.
Services included in the
Application Engineering
Preparation of system functional interconnection diagrams and system functional.
Project Management
Develop project schedule and provide oversight of the DNG installation team
Stage equipment and materials
Submit owner's manuals for all equipment
Provide end-user training on proper operation of system.
Facilitate completion of final punch list items
Installation Labor
Pulling and bundling cables
Labeling all cable
Terminating all cable
Mounting and terminating all wall plates
Installing structural systems for audiovisual equipment
Adjusting and balancing audio gain settings
Assure that the finished system meets the design criteria and functions as
specified.
Provide end-user training on proper operation of system.
Programming Engineer
Programs control system
Creates touch panel design interface
Programs audio DSP processor
City of La Quinta Council Chambers
Video
DNG Will upgrade the existing Video system with new AV equipment,the council
chambers room has one existing rear video projector system using analog video switching
equipment and various computer and video sources.The new video system will include
one 16x16 Digital Media Switcher that supports 4k and ultra-high definition content and
redundant power supply. The Switcher will function as the centerpiece of a complete
integrated solution that manages and distributes analog and digital audio and video
HDMI/HDCP, control and Ethernet.Also each output from the switcher has built in Smart
scale Technology built in to provide a video resolution that is scaled for each connected
display, recorder or equipment
Video Projection
DNG will install one new 6500 lumens video projector utilizing the existing 16:9 62”x100"
rear screen.The projector will utilize a short throw lens that will allow installation at
approximately 7’ from the screen.
a)Single rear projection system with short throw lens
b)Video monitor at Lectern used for presentation and camera preview and setup
c)6500 Lumens WXGA Video projector
Interactive 70 Displays
One 70” Interactive Display system will be installed on the south wall of the council
chambers for room presentation. The interactive features included are as follows.
a)70” LED HDTV Display
b)Annotation, Draw,inserts, modify and create images.
c)Up to 4 simultaneous users with interactive touch using dedicated pen.
d)View, Share, Collaborate with others.
e)Multiple Gestures with 10 point touch screen
f)Built-in White Board controller with quick startup
g)Save files directly to PC
Dais Video Display (11)
The existing 11 Dais monitors will be replaced with new 22”LED HD Displays, each
display will get a Distributed digital (HDMI) video signal from the Digital media switcher.
a)1920x1080 resolution
b)22” diagonal LED HD technology
c)HDCP compliant
Video Sources and Multi-Format input plates
New Video inputs connection plates (3)with Multi-Format Analog Port and HDMI Port –
Supports legacy analog signals -RGBHV, Component, S-Video, and Composite, and digital
HDMI/HDCP, DisplayPort++ and DVI signals will be installed in the council chambers area.
Sources
a)Multi-Format Analog & HDMI Port AV wall interface for Laptop, PC,Vide player
inputs.
b)Customers O.F.E-PC, Video player Etc.
c)Wireless Video Presentation –ability to connect to projection system wireless from
IOS, Android, laptops computers.
d)Video player –Blu-ray player for Video playback.
e)Document Camera –Existing ceiling mounted.
Camera Video System & Control
Three HD PTZ video cameras will be installed in the room to provide multiple viewing
angles of the council member and the public speaker. The cameras will connect to a Black
Magic design HD switcher over HD-SDI video format for best video resolution. Full switcher
control can be achieved from the Switchers Broadcast panel or from any laptop or desktop
computer using ATEM control panel software that works with both PC & Mac computers.
Camera control will be from a Vaddio Production view Precision controller with a broadcast
quality joystick for smooth and accurate pan, tilt and zoom control. The controller will be
installed in the AV control room where the operator can see all three cameras feeds and
presentation video sources on two new 22’LED displays. One display will provide a multi-
view image or preview video feed; the second monitor will be used for program feed.(this
will be the video sent to the Encoder)
a)Switcher Remote Control from PC or MAC via the ATEM supplied software
b)Switcher Control from the Broadcast panel-Located in AV room
c)Preview/Program display-22” Video displays for viewing Camera & presentation
video feeds.
d)Camera Controller -HD PTZ Camera Joystick Control –Control located in AV
Control Room.
e)(3)HD PTZ Video Cameras 22x optical zoom lens, 2.2 Megapixels, CCU included
Control System
DNG will install a new AMX control system processor and two 10” touch screen. The GUI
interface will provide ease of use and functionality for the entire AV system. DNG will work
with the City on the new layout to ensure a simple to use interface. DNG will install new
control cabling to all the new equipment and will provide control to existing equipment as
required.
a)Install new control processor
b)Install two new 10” desktop touch panel
c)Projector control-Power, On. OFF, Source Selection
d)Display Control –Power,On, Off,Source Selection
e)Digital Media Switcher –Routing
f)Sound Processor DSP –Routing, Level control, Presets,Mute, Zone level.
g)Source selection-Routing, DVD transport control
h)Recording –Transport control, Play, Record, pause, Stop
i)Lighting-presets ( if applicable)
Audio
The audio in the room will be heard from three new loudspeakers attached to the circular
structure in the council chambers, speakers will be position/aimed at the public seating
area. Two speakers will project from either side aimed downward at the audience,and one
from behind to fill any dead spots.DNG will create two speaker zones to allow audio level
control with in the room, zone 1 will be the two side speakers, and zone 2 will be the back
speaker.
A new desktop microphone system will be installed and to replace existing gooseneck
units. The new unit’s will be desktop model with Mic, speaker, voting and other features
included. One chairman microphone will be placed at the mayors seating area and 12
delegate microphone units for the voting council members, 3 units for podium and staff
seating A total of 4 wireless microphones will be installed for speech re-enforcement in the
room and on the new dais desktop speaker unit..An audio Digital sound mixer will provide
all the audio routing and mixing for the entire system,DNG will provide access to audio
levels for microphones, program audio, mute functions,for ease of control via the AMX 10”
control touch screen.
a)New Microphone system @ DAIS, integrated with Voting system, includes
Microphone, built-in speaker, auto gating.
b)12 Delegate desktop microphone/voting unit
c)1 Chairman desktop microphone unit
d)3 Delegate recessed –Podium, council/staff
e)Loudspeakers –(3) ceiling mounted for room coverage.
f)Wireless microphones (4) audio re-enforcement in the room.
g)DSP-audio processor –audio mixer of all mic, audio sources, inputs, outputs.
h)Include existing Microphone input and output connection plates.
Electronic Nameplates
New electronic name plates will be installed in place of the existing plastic types. The new
electronic system will be wired and programmed to display the various council meeting
members. Changing the names for each meeting group will be done though the Electronic
Nameplate management software.
a)Install 14 Electronic name plates
b)Dedicated screen with large width to height ration
c)Wide viewing angle 180 degrees
d)Default screen setting for pre meeting display of names
e)Use management software to update name plate
Storage
DNG to install one full size AV rack for the new equipment and utilize and existing
rack hardware as needed.
a)Install one full size 44 space AV rack for new equipment
b)Install power strip, front, back doors and blank panels
c)Use some of the existing Rack equipment onsite as required
Voting system
DNG will provide a new electronic voting system to replace what is being used currently.
The new voting system will have a desktop integrated voting keypad,microphone,speaker
which will be used to registration voting to a central PC and display voting, addenda items
and other useful info to the various monitors and projector in the room. Speech from each
member mic and other microphones will heard at each voting station and out in the
speaker system.The voting software will be installed on a PC provided by DNG; DNG will
setup,test and provide user training for one full day with the Manufacturer.
Software modules
HCS-4100/50 application software is modular software with various functional modules:
System Setup Management Module,Microphone Management Module, Voting
Management Module,Simultaneous Interpretation Module, Intercom Software Module,
Synchronous Audio Recording Management Module, Multi-User Conference Control
Management Module, Dual PC Server Hot Spare Module, Agenda Control Module, Dual
System Main Unit Hot Spare module.
Features/Function –Discussion
a)Active microphones” (1/2/3/4), sets the number of delegates permitted to speak at
the same time, and sets speaking time limit function Five discussion modes:
b)OPEN" mode, microphone On/Off button with request-to-speak registration
(AUTO)
c)OVERRIDE" mode, microphone On/Off button control with override of the active
microphones (FIFO)
d)VOICE" mode, acoustic active sensitivity and automatic switch-off time adjustable
continuously,built-in “flash-on” technology, immediate microphone activation on
speaking
e)APPLY” mode, delegate applies to speak by pressing microphone On/Off button,
delegate only speaks when operator or chairman approved his application
f)PTT" mode, press microphone On/Off button to talk
Displaying information
By using the information display module of the HCS-4100/50 application software,
conference title,content, conference related information as well as meeting related notice
can be displayed on large screen display (or projector).Contribution units equipped with
graphic 256x32 LCD show:
a)Active microphone amount, request amount,
delegates’ signed-in and voting results, etc.
b)Messages (messages from system administrator to all
or part of participants)
c)Multilingual (simplified/traditional Chinese and English,
Etc.)Menu
a)Digital Congress Voting System
b)14 Electronic Ink Nameplates (digital)
c)Microphone Management Module
d)Voting Management Module
e)Synchronous Audio Recording management module
f)Electronic Nameplate management module
g)Onsite 1 day training
h)Voting Computer PC included
i)12 Mult-functional Delegate discussion unit with voting.
j)1 Chairman discussion unit with voting
SECTION 2
Company Overview
Company Overview
Digital Networks Group, Inc. (DNG) is a Southern California based technology
systems integrator specializing in the design, engineering, programming,
installation,professional development and servicing of turnkey audio visual and
information technology related applications in the public and private sectors.
Headquartered in Alisa Viejo, California, DNG has long been considered a thought
leader when it comes to seamlessly implementing Audio / Visual (“AV”) and
Information Technology (“IT”) systems into enterprise-level installations for the
education, governmental and commercial markets.
DNG possesses a unique business value proposition include its unparalleled
breadth of design and implementation competencies, a dedicated team of highl y-
trained technicians and engineers, the ability to deliver fully-integrated systems that
address complex customer requirements without the use of sub-contractors, and a
well-defined corporate culture that is focused on client service, system creativity
and deep in-house technical expertise.
Implementation Capabilities –DNG has the largest in-house roster of trained and
certified technicians in Southern California making it one of the few systems
integrators capable of implementing complex projects without the use of Sub-
Contractors. This capability allows DNG to increase quality control and efficiency
which increases customer good will and retention which currently stands at 92%+.
Training Academy –DNG’s Training Academy is unique in the industry and ensures
that its engineers, project managers and field technical staff are skilled and proficient
in the latest industry products and installation techniques. This commitment to
ongoing internal training has consistently enabled DNG to retain customers and be
awarded repeat business.
Public Sector Focus –DNG has distinguished itself as a professional systems
integrator in the SLED (State, Local & Education) market which has led to significant
opportunities in high growth sectors including Health Care, Managed Services and
Corporate Sales. The Company has cultivated long-standing relationships on a
multitude of levels including university provosts, K12 superintendents, key
consultants, construction managers, and contractors specializing in this field.DNG’s
ability to cultivate and retain these key relationships represents a distinct competitive
advantage.
Seasoned Management Team –DNG’s executive leadership consists of the three
founders who started as boyhood friends and have managed the core business for
nearly 30-years. In addition to the founders, the Company employs extremely capable
senior management, many of whom have had leadership roles at the Company for
many years. This management team has cultivated a corporate culture that emphasizes
teamwork and an uncompromising obsession to provide best-in-class customer service.
Company Overview
Summary of Offerings
DNG’s AV and IT competencies, coupled with in -house implementation
capabilities, are considered key differentiators as compared to the traditiona l AV
industry.
Examples of Converged and related competencies used to provide complete end-to-
end customer solutions include:
Key Competencies –See Overview Below
Network Based Video Conferencing and
Telepresence
Virtual and Real Time Presentation
IPTV & Live Video Streaming
Digital On-Line Learning
Wireless
Collaborative Learning
Digital Signage and Streaming Media
Distance Learning
Remote Collaboration
Security and Surveillance
Structured Cabling Systems for Voice, Data,
and Video
High Voltage Electrical Services
Managed Services & Service Level
Agreements
AUDIO-VISUAL & INFORMATION TECHNOLOGY –From telepresence to
recording and broadcasting rich media content, presentation and collaboration to
digital signage, digital platforms for learning, and virtual meeting spaces to
theatrical venues, DNG designs and integrates the latest Audio/Visual (AV) and
Information Technology (IT) based business solutions in the industry.
VIDEO CONFERENCING –Video conferencing is the next best alternative to a
face-to-face meeting. With HD video quality on the front-end and a hyper-speed
network on the back-end, today's video conferences approach the quality of a face-
to-face meeting. DNG provides the know-how to deliver complete video
conferencing solutions with the best products and solutions available on the market.
DIGITAL SIGNAGE –Digital Signage uses display technologies such as LCD,
LED and Projection to display content such as digital images,video,streaming
media, and information and can be found in public spaces, transportation systems,
museums, stadiums, retail stores, hotels, restaurants, and corporate buildings, etc.
As Southern California's leading AV/IT system integrator, DNG has successfully
completed many digital signage projects in a large variety of markets including
education, corporate, and retail. The Company’s unique expertise in AV and IT
technologies makes it the ideal partner to design, build and service digital signage
solutions.
Company Overview
WIRELESS TECHNOLOGY –Today’s education system is evolving to take full
advantage of the potential for mobile technology devices to inspire learning and
create independent, critical thinkers. DNG is able to provide a more complete
wireless offering by providing the “active” components plus the installation of low
voltage cabling. This provides the customer with a complete single vendor source
for a single school campus implementation, or an entire School District. DNG is
leading the way, providing District-Wide wireless roll-outs throughout Southern
California.
SURVEILLANCE -Due to unfortunate circumstances, DNG has recognized the
importance of adding campus security solutions and capabilities to its core
competency. Safeguarding the well-being of all students and staff is a primary
concern for many schools.A properly installed system of school security cameras
is an important tool for ensuring safety on school grounds. Schools facing
challenges such as violence or vandalism find school security cameras an
indispensable aid to identifying and resolving issues as they arise.
The benefits of school video surveillance include:
Ease of Installation –Most modern security camera systems utilize IP
cameras, which can be either wired or wireless over a computer network.
Unlike older analog CCTV systems, IP cameras can be installed by the user
and re-configured to fit changing needs. They also allow the customer to
broadcast footage over the internet, making it easy to monitor school
surveillance cameras at all times.
Safety –Not only do school security cameras help the school maintain
safety, but they also discourage misbehavior. Conspicuously placed school
surveillance cameras have been shown to reduce threats of violence and
vandalism drastically.
Visitor Monitoring –One problem many schools struggle with is proper
access control for visitors. By implementing school security cameras at
entrance doors, the customer can help their administrative staff monitor
visitors, and still allow students to move freely around the campus.
LECTURE CAPTURE -Lecture capture is one of the fastest growing technologies
for education.The new breed of lecture capture solutions, which refers to any
technology that allows instructors or presenters to record what happens in their
lecture hall and make it available digitally, is changing how higher education thinks
about technology. This is one technology where DNG’s AV and IT skill -sets
provide a customer with a single vendor solution.
Company Overview
STREAMING MEDIA -Streaming media has been available for many years in
schools, universities, online retail, military, and broadcast media. This application
market relies on live streaming (broadcasts) or streaming from archived content
available 24/7 on the web. DNG designs, installs, and supports complete streaming
solutions that capture, transport, play, store, and manage streaming video and audio
content.
COLLABORATIVE COMPUTING -Collaborative computing, where multiple
users work on the same document or project at the same time, allows for high
levels of interaction between students in an online program. These solutions once
again draw on DNG’s understanding AV and IT centric technologies including live
streaming audio and/or video with data sharing and, in some cases, application
sharing.
ON-DEMAND DIGITAL LEARNING SOLUTIONS -Education’s adoption of
“Common Core” initiatives are spurring technologies such as On-Demand Digital
Learning. These solutions personalize learning opportunities for all students and
include an integrated Learning Object Repository,Video Streaming Library,Media
Delivery System and Digital Learning Platform all wrapped into one. Once again,
a very special set of competencies are required to successfully implement these
solutions.
GENERAL NETWORK INTEGRATION -DNG has acquired certifications from
leading manufacturers to ensure that network electronics are efficient, scalable, and
user-friendly. From configuration to technical support, the Company’s LAN/WAN
services help clients move toward the seamless integration of voice, data, and video
over a single network. The Company provides wired or wireless solutions that
balance infrastructure cost savings with performance and functionality.
STRUCTURED CABLING -Whether it’s fiber, twisted pair, or coax, DNG can
design, install and maintain voice, data, and video networks. The Company’s
infrastructure solutions include every part of the system from the cable through
connectivity and distribution management. The Company’s staf f includes four
RCDDs (Registered Communications Distribution Designers) and installers
certified by the leading manufacturers, allowing DNG to provide a certified system
from end-to-end. The Company’s cable services include testing, CAD drawings,
documentation, and related services. In addition, all systems installed by DNG are
TIA/EIA compliant. DNG has the experience to design inside or outside cable or
wireless LANs and WANs to connect clients to the rest of the world.
ELECTRICAL & CONSTRUCTION -In keeping with Digital Networks Group’s
TOTAL SOLUTION philosophy, DNG is able to provide full electrical (C10) and
construction (Class B) services for any client. Unique in the industry, these added
capabilities allow DNG to act as a single source provider for an entire project
thereby eliminating the need for sub-contractors.
Company Overview
Our Approach
The Company’s business approach can be broken into five key stages during the
system integration process. Whether it’s a single installation or a nationwide
rollout,DNG follows well established project design, management, documentation,
and support processes as recommended by NSCA1, ICIA1, TIA/EIA1 and BICSI1.
The Company’s step-by-step process ensures that the success of a project is a
function of careful planning and foresight.
INITIAL CONSULTATION & PROGRAMMING -Most system installations
begin with an initial consultation with DNG’s team of professionals to assess all
technical and logistical factors. During the design phase, DNG engineers meet with
the customer to assess the technical project requirements. From this meeting
design considerations are made regarding space requirements, ergonomics,
electrical, HVAC, equipment specifications and interoperability requirements. This
process also includes a budget assessment so that the cost of the project matches
the customer’s affordability factor. Lastly, an implementation plan is developed to
ensure that the client understands how a system might affect the existing work
environment.
DESIGN & ENGINEERING -DNG engineers collaborate with the customer to
shape a design requirement and functional description of the technology to match
the needs of the client. DNG’s team identifies client legacy systems and designs
the new technology including power, pathway, structural, etc. into all existing
structural and environmental factors.
IMPLEMENTATION -Every project is assigned a dedicated Project Manager.
Once DNG is under contract to perform services, the Project Manager, Account
Manager and Sales Engineer review the project design, specified products,
timelines, manpower needs, etc. The PM subsequently releases the customer order
to DNG’s purchasing department who procures all necessary equipment from the
world’s leading manufacturers. In many cases, systems are pre -configured and
tested by DNG’s factory-trained and industry certified technicians prior to
customer delivery.
DOCUMENTATION & END-USER TRAINING -During this phase the customer
is trained on the operation of their new system(s). In addition, engineering
illustrations, drawings, and equipment manuals are provided to the customer. The
customer is also instructed on how to effectively access DNG’s customer service
and/or training services, including response to planned or unplanned service needs.
1 National Systems Contractors Association (NSCA); International Communications Industry
Association (ICIA); Telecommunications Industry Association (TIA); Electronic Industries Alliance
(EIA); Building Industry Consulting Services International (BICSI).
Company Overview
ONGOING SUPPORT -In addition to manufacturer’s warranties, which do not
cover on-site service, the Company offers service contracts, preventive
maintenance agreements and extended warranties to protect client investments.
Moreover, DNG offers comprehensive service and maintenance programs custom
designed to meet the needs of each client. Specific services include unlimited on -
site service, preventive maintenance visits, emergency dispatch, replacement parts,
24-hour pager, two-hour call back and 24 hour on-site response.
Company Overview
Key Differentiators & Advantages
COMPANY CULTURE -DNG is not steeped in any one technological ideology or
culture (i.e. Broadcast, Presentation Systems, etc.) which fosters a fresh and
innovative drive to reinvent itself and the solutions it provides customers.
IT HERITAGE -As the company name implies, Digital Networks Group is
comfortable talking with IT leadership and are respectful of the IT chall enges a
CIO faces with their networks. This also enables DNG to evolve as new network
based technology solutions arise.
FINANCIAL HEALTH -DNG is currently conducting its 10th consecutive
independent annual audit making their financial wherewithal transparent to
vendors, bankers, and bonding companies. DNG is one of the very few
organizations in the Western United States, let alone California, capable of
underwriting massive technology deployments. This is a key differentiator for
customers concerned about the completion of their projects within limited
timeframes.
PROJECT MANAGEMENT HEAVY -Every project has a project manager which
allows account managers to focus more on selling. Project managers possess a
dashboard with which to measure success on every project, resulting in increased
efficiency and satisfied customers.
NO SUB-CONTRACT LABOR -While most A/V systems integrators depend on
outsourced field installers, project management, and engineering services, DNG is
one of a select few Southern California integrators electing to perform 100% of all
C7 (low voltage) installation activities without the use of sub -contract labor.DNG
is also a licensed C10 high voltage contractor capable of providing in-house
support for all electrical requirements greater than 70 volts.
LARGE WORKFORCE -With a full-time roster of 114 employees (See Staffing
Section VII) including highly trained field technicians, DNG has secured a 92%
customer retention rate by controlling 100% of all pre and post installation
activities by utilizing DNG’s own workforce from commencement to completion.
As an additional measure, 100% of DNG’s technicians have been through the
Department of Justice (DOJ) fingerprint and background checks.
CONTINUAL IN-HOUSE TRAINING -The cornerstone to DNG’s success has
been the creation of a training center at the Aliso Viejo, CA corporate headquarters.
DNG’s technicians are continually tested and graded on all aspects of the
installation process, including project safety and customer relations. This facility
possesses a full-time Training Manager dedicated to ensuring that all field
technicians are able to work efficiently and professionally.
Method to Accomplish Work
This discussion typifies the project management process Digital Networks Group
employs for all major projects. This outline follows a Ten -Step process whereby in
the first two steps, Digital Networks Group Plans the Work. The subsequent eight
steps describe how Digital Networks Group actually Works the Plan.
Step 1:Define the Work
Before the main work on a project begins, a number of items need to be in place.
Client gives approval to begin planning. Implicit approval –i.e. Notification
of Intent to Award Provided
Project is defined. This is documented in the Project Definition, which
contains objectives, scope, assumptions, deliverables, budget, etc.
Project W ork plan is created.Prepare a work plan to manage the project
effort. This includes checkpoints, or milestones, when the project can be
evaluated to ensure that it is appropriate to continue.
Client gives approval to begin project. This is signified through a signed,
approved Project Definition.The Client must sign the document to ensure
agreement.
Project Management Procedures are defined and approved.Procedures
must be in place to describe how the project will manage issues,
communication, risks, quality, scope, etc.
Project team resources are assigned.Assign the right people to staff and
execute the project.
Step 2:Build the Work Plan
Create Activity / Task Numbers Tasks shall be sequentially numbered.
The activity will reflect optional dependency information.
Activity Define the activity of each task
Estimated Start Date: When should the work begin?
Estimated End Date: W hen should the work end?
Estimated Effort: W hat is the estimated effort for each activity?
Actual Start Date: W hen did the activity actually begin?
Actual End Date: W hen did the work actually end?
Actual Effort Hours (Optional): Update with the effort hours to complete if
they are being tracked.
Actual Cost (Optional): Update with actual costs if they are tracked.
Current Status:Usually 'Pending' / 'OnHold' / 'In Progress' / 'Complete'
Dependency (Optional): Enter the activity number of the activity that must
be completed before this one can start.
Step 3:Manage the Work Plan
Review the work plan on a weekly basis.
Identify activities that have been completed during the previous week and
update the work plan to show they are finished.
Determine whether there are any other activities that should be completed,
but are not. If an activity is behind schedule, work with the individuals who
are assigned to see what is going on. Determ ine how much additional effort
and duration will be needed to complete the work and update the work plan
accordingly.
Evaluate the remaining work to see if the project will be completed within
the original effort, cost and duration.
Adjust the work plan so that it reflects how the remaining work will be
completed.
If the original budget or deadline estimates cannot be met, new estimates
need to be prepared and communicated to management and to the client.
Step 4:Manage Issues
Solicit potential issues from any project stakeholders, including the project
team, clients, replaces, etc. The issue can be surfaced through verbal or
written means, but it must be formally documented using an Issues Form.
Enter the issue into the Issues Log.
Assign the issue to a project team member for investigation.
The various alternatives and impact on schedule and budget are
documented on the Issues Form. Take the issue, alternatives and project
impact on the Issues Form to the Project Manager and other appropriate
stakeholders for a resolution.
If resolving the issue will involve changing the scope of the project, close
the issue and use the scope change management procedures instead to
manage the resolution.
Document the resolution or course of action on the Issues Form.
Document the issue resolution briefly on the Issues Log.
Make the appropriate adjustments to the work plan and project budget, if
necessary.
If the resolution of an issue causes the budget, effort or duration of the
project to change, the current Project Definition should be updated.
Communicate issue status and resolutions to project team members and
other appropriate stakeholders through the Manage Communication
process, including the Project Status Report.
Step 5:Manage Scope
Solicit potential scope change requests from any project stakeholders,
including the project team, clients, replaces, etc.
Enter the request into the Scope Change Log.
Assign the scope change to a project team member for investigation. The
team member will investigate the impact on budget and schedule for
various viable options. The team member will first determine how much
time it will take to investigate the scope change request. If the time required
to perform the analysis will cause deliverable dates to slip, the request
must first be taken to the Project Manager to determine whether the
request should be investigated or not. If the Project Manager gives the
initial approval to proceed, the work plan and budget may need to be
updated to reflect this new work. The options are documented on the
Scope Change Request Form. If the Project Manager does not agree to
investigate the change request, then the request should be placed closed
as 'not approved' on the Scope Change Log.
(Optional). If the impact on project cost, effort and duration falls below a
threshold (say less than 20 hours) and the project will still be completed
within the agreed upon cost, effort and duration, the project manager and
client manager may approve the scope change request. This threshold
needs to be identified and approved in advance. The purpose is to keep
from surfacing many small changes to the Project Manager for approval.
See the techniques section for other ways to handle small requests.
Take the scope change request, alternatives and project impact on the
Scope Change Request Form to the Project Manager for a resolution.
Document the resolution or course of action on the Scope Change Request
Form.
Document the resolution briefly on the Scope Change Log. If the Project
Manager does not agree to the change request, then the request should be
closed as 'not approved' on the Scope Change Log.
If the resolution is agreed upon, the appropriate activities are added to the
work plan to ensure the change is implemented. The project budget should
also be updated, if necessary. If the resolution is not approved, note it as
closed on the Scope Change Log.
If an approved scope change results in a substantial change to the project,
the original Project Definition should be updated.
Communicate scope change status and resolution to project team
members and other appropriate stakeholders through the Manage
Communication process, including the Project Status Report.
Step 6:Manage Communication
Determine the project stakeholders.
Determine the communication needs for each stakeholder breaking this
down to three general areas:
Mandatory: This information is pushed to recipients.
Project Status Reports
Regular voicemail updates (of status)
Status meetings
Meetings with steering committee
Regular conference calls and videoconferences with remote
stakeholders
Government required reports and other information
Informational: This is information people want to know or that they
may need for their jobs. This information is made available for people to
read, but requires them to take the initiative, or pull the communication.
Awareness building sessions that people are invited to attend.
(These are not meant as training, just to build awareness.)
Project paper-based deliverables placed in a common repository,
directory or library that people can access
Marketing: These are designed to build buy-in and enthusiasm for the
project and its deliverables. This type of communication is also pushed
to the readers.
Project newsletters with positive marketing spin
Meeting one-on-one with key stakeholders on an ongoing basis
Testimonials from others where value was provided
Project countdown till live date
Informal walking around to talk up the project to team members,
users and stakeholders
Celebrations to bring visibility to the completion of major milest ones
Publicizing accomplishments
Step 7:Manage Risks
For every high and medium risk where the project manager is creating a risk
mitigation plan, a contingency plan shall be created to document the
consequences to the project if the risk plan fails a nd the risk actually occurs. For
instance, if the consequence of a potential risk occurring is that the project will
need to be stopped; this should be a strong indication that the risk plan must be
aggressive and comprehensive to ensure that the risk is managed successfully.
Step 8:Manage Documents
A Document Repository shall be established for this project. All project documents
shall be orderly stored in a project folder including CAD diagrams, project notes,
correspondences, RFI’s and internal and/or external change orders.
Step 9:Manage Quality
Digital Networks Group shall provide an internal set of metrics that will provide
insight into how the project is progressing, and how the deliverable creation
process is working. The project manager will be capturing overall financial and
duration metrics on a daily basis. These are the areas where quality is being/will
be managed by Digital Networks Group:
Are actual work timelines in line with estimated deliverables?
Is client satisfied with the project teams communication?
What is the amount of rework required due to faulty up-front
analysis?
Are there excessive resolution issues?
Number of major errors uncovered during testing
Capture project metrics on a daily basis. ie. Labor hours,
freight,travel costs, etc.
Step 10:Manage Metrics
The following list provides metrics that Digital Networks Group tracks on all Major
Projects:
Business
Category
Metrics
Cost Actual cost vs. budget (variance) for project, for phase, for
activity, etc.
Effort Actual effort vs. budget (variance)
Amount of project manager time vs. overall effort hours
Duration Actual duration vs. budget (variance)
Productivity Effort hours per unit of work/function point
Number of process improvement ideas implemented
Number of hours/dollars saved from process
improvements
Quality of
Deliverables
Number of defects discovered after initial acceptance
Percentage of deliverables that comply 100% with Digital
Networks Group standards
Number of client change requests to revise scope
Number of hours of rework to previously completed
deliverables
Number of risks that were successfully mitigated
Client
Satisfaction
with
Deliverables
Overall client satisfaction with deliverables in terms of:
(survey)
o Reliability
o Defects
o Usability
o Response time
o Ease of use
o Availability
o Flexibility
o Intuitiveness
o Security
o Meets client needs
o Easy to understand messages
o User documentation
Client
Satisfaction
with Project
Team
Overall client satisfaction with the project te am in terms of:
(survey)
o Responsiveness
o Competence
o Accessibility
o Courteous
o Communication
o Credibility
o Business knowledge
o Reliability / follow through
o Professionalism
o Training
o Overall client satisfaction
Average time required to resolve issues
Training
Digital Networks Group is a leading systems integrator of state-of-the-art
technology integration systems. Our involvement with all phases of a project, from
concept through user training, enables our clients to enjoy the benefit of working
with one organization responsible for 100% of the project’s successful completion.
Approach to Training
Key to the success of Digital Networks Group’s integrated systems deployment is our
proven ability to provide extremely coherent and complete post installation training
and instructional services. Although modules of our training program are standardized,
DNG approaches each installation as a unique opportunity to customize training for
the end user. Beyond delivering a quality installation on time and within budget, our
ultimate customer success is derived by insuring that the user experience is free from
intimidation and apprehension.
Training Process
In cooperation with our manufacturers, Digital Networks Group provides
comprehensive training programs tailor made for each customer. This training is
typically divided into two learning groups – and sometimes multiple learning styles if
requested. Although there may be overlap between the learning groups, Digital
Networks Group would typically divide the training program into two groups called the
Users Group and the Technical Support Group.
User Group Training
Training for the users will include basic system concepts and modes of operation.
Staff will need to know how to power on/off the system, how to access and control all
system elements, how sub-system elements interrelate, how to optimize system
performance, and how to escalate system problems for immediate problem resolution.
Training will include system request procedures and remedial trouble shooting tips.
Clearly written support materials (See Deliverables) will be provided to all User Group
training participants.
System Technical Support Group Training
Training for technical support group will provide technicians with an in-depth technical
overview of the overall system operation and an in-depth review of each operational
sub-system. System training will include basic system concepts, scheduling, hands
on usage of media devices, and data base management. Scheduling software
applications, scheduling events, main menu, second menu, status reports, switch
point settings will be included in the system training. Clearly written documentation
and support materials shall be provided for the Technical Support Group participants.
Training Deliverables
“How to” Basics
Getting Started Guides
System Use Overview
Process & Procedural Manuals
Product Illustrations
Engineering Illustrations
Factory Training Manuals
Chris Ursetta
Vice-President / Tech Operations
Teresa Hadler
Account Manager
Steve Rodriguez
Account Manager
Diane Minera
Service Supervisor
Tech Services Coordinator
Paul Prushan, CTS-D
Account Manager
Jack Basulto
Technician
Brandon Morrell
A/V Sales Engineer
Tim Huizenga
Safety, Field & Training Mgr.
Tracy Seip
Network Administrator
Dwayne Young, CTS
AMX/Crestron Programmer
Nancy Dorn
Payroll Administrator
Jenni Olsen
Purchasing
Marla Davidson
Purchasing
Karrie Coon
Accounts Receivable
Carrie Gardiner
Accounts Receivable
Kim Jacobson
Accounts Payable
Jose Ceballos
Warehouse Manager
Luis Sanaee
Warehouse Assistant
Brittney Hood
Sales Support
Steve Zimmerman
Business Development
David Suter, CTS
Account Manager
Joe McCollough
CAD Engineer
Cesar Santoyo
Technician
Jason Separa
Technician
Gary Chambers
Technician
Craig Petorella, CTS-I
Sr. Project Manager
Andy Rice
Project Manager
Mike Grogan
Project Manager
Mike Hurt, CTS
Project Manager
Jamie Pendleton
Project Manager
Joe Rojas
Project Manager
Dash Spitale
Project Manager
Alden Zuniga
Project Manager
Kenneth Vo, CTS
Service/Network Specialist
Jaime Casas
Lead Technician
Sam Francis
Lead Technician
Dana Ard
Technician
Huy Pham
Lead A/V Technician
Joe Separa
Lead Technician
Rob Separa
Lead Technician
Kevin Shannon
Technician
Brandon Ard
Lead A/V Technician
James Martin
Lead Technician
Aaron Boatwright
Lead Technician
Michael RedogliaTechnician
Justin McQuillan
Technician
Matt Kessler
Technician
LaMont HoodTechnician
Greg BasilioTechnician
Vanessa Hurt
Technician
Lan Le
Technician
Michael Reshaw
Lead Technician
Julio MartinezTechnician
Valeria Marginean
Technician
Jose GarciaTechnician
Jose Angel Garcia
Technician
Nicholas Mirabella
Technician
Sean Olson
Technician
Patrick Oquendo
Technician
Chad Barker
Technician
Eric Perussi
Project Manager
Jeff Michaels
Technician
Hector Bonilla
Technician
Jason Wright
Technician
Randy Wine, CTS
Technician
Al Martinez, CTS-D
A/V Sales Engineer
Lyle Bush
Project Manager
Lisa Young
Sales Support
Carl Blum, CTS, CTS-D
A/V Sales Engineer
Kathleen Herbovich
Receptionist
Bill Downing
Field Commissioning Eng
Amy Fryer
Account Manager
Jeff Armstrong
Services Operations Manager
Tony Olson
Warehouse/Driver
Adam Benda, RCDDProject Manager
Trey Cox
Account Manager
Aurora Aquirre
Accounts Receivable
Randel Herndon
Warehouse/Driver
Mike Sisk, CTS
Service/Network Specialist
John Kamens
Lead Fiber Technician
Albert Soto
Technician
Jennifer Lynch
Purchasing
Chad McCarty
Technician
Jose MartinezTechnician
Ryan Black
Technician
Michael L. Stammire, CTS
Inside A/V Engineer
Brenda Habermann
Sales Support Assistant
Dan Rivera
Erate Program Manager
Ted Milhaven, RCDD
Structured Cabling Estimator
Jordan Pham
Lead A/V Technician
David Gillespie
Electrical Services Manager
Jacob Pridemore
Lead Electrical Technician
Ernesto Jauregui
Electrical Technician
Mike Plascencia
Lead Electrical Technician
David Bunting, CTS
Director of Technical Services
Allan DeGuzman
Technician
Scott Foreman
Technician
Brandon Exter
Technician
Brian Exter
Technician
Anthony Sanchez
Technician
Ray Lackyard
Technician
James Anderson
Technician
Jeffrey Hailey
Technician
John Baboyan
Technician
Mike Stammire
President / Administration
Sandi Pangallo
Director of Finance &
Operations
Robbie Sabako
Interactive Whiteboard Sales
Bart Moran
Vice President / Sales Mgmt.
Linh Vo
Lead A/V Technician
Long Tran
Lead A/V Technician
Deo Daileg
Lead A/V Technician
Dave Pitts
Account Manager
Ron BirklaProject Manager/Engineer
Sergio Lopez
Technician
Steve Ventura
Technician
Ron Ponce
Bid Coordinator
Irene Ashton
Account Manager
Garrett Lerma
Lead A/V Technician
George Lamothe
Network Specialist
Regan McMullan
Business Development
Company Overview
Staffing
Organizational Overview
DNG employs approximately 125 teammates, representing a full complement of
field technicians, sales and marketing staff, and administrative support personnel.
Reflecting its preference for in-house workforce, the Company currently employs
70 field technicians.The Company is led by a team of six seasoned managers
anchored by the three founders who have over 100 collective years of experience in
the industry.
Company Overview
Management Personnel
MIKE STAMMIRE -CO-FOUNDER & PRESIDENT -As a co-founder of
Digital Networks, Mike has been involved in voice, data, and video
communications for more than 35 years. Mike provides oversight of DNG’s
internal operations and process control, as well as administration and finance
functions, and is also a key account manager specializing in relationship
development in the contracting and consulting communities. Mike is an RCDD
(Registered Communications Distribution Designer) and received his BS from
Loyola Marymount University in 1978 and his MBA from Loyola Marymount
University in 1982.
BART MORAN -CO-FOUNDER & VICE PRESIDENT -As a co-founder of
Digital Networks, Bart has been involved in voice, data, and video communications
for more than 33 years. Bart is responsible for sales and marketing management,
strategic partnership development, system solu tions development, and vendor
relations. Focusing on educational technology, Bart is also a key account manager
specializing in the public and private college community throughout Southern
California. Bart received his BA in Finance from Cal Poly University in 1979.
CHRIS URSETTA -CO-FOUNDER & VICE PRESIDENT -As a co-founder of
Digital Networks, Chris has been involved in voice, data, and video
communications for more than 31 years. In addition to being a key account
manager, Chris provides oversight of Digital Network’s technical services team
supervising engineers, field technicians, and project managers. Chris also oversees
Digital Networks Group’s TQM (Total Quality Management) program which
includes coordination of technical training and installation quality. Chris received
his BA from Loyola Marymount University in 1978.
SANDI PANGALLO -CONTROLLER & OPERATIONS -Sandi joined Digital
Networks Group in 2008 with over 17 years of experience in managing the finances
of various types of organizations. As Controller, Sandi currently oversees for the
Financial and Operational aspects of the company which includes materials
distribution, purchasing, HR, accounting, finance, and general operations. Sandi
received her BS in Finance from Chapman University in 1997.
DAVID BUNTING, CTS -TECHNICAL SERVICES MANAGER -As Digital
Network’s senior manager in charge of technical services, David is responsible for
overseeing all aspects of the DNG’s engineering and design, project management,
and field installation work force activities. David possesses over 20 years of
technical experience in the systems integration industry encompassing all aspects
of the management and implementation process.
Company Overview
JEFF ARMSTRONG, CTS -CUSTOMER SERVICE OPERATIONS
MANAGER -With over 30 years in the systems integration industry including
technical and operations management, integrated system sales, and service
operation management, Jeff oversees DNG’s customer service operations, ongoing
customer care, and customer support programs intended to ensure that DNG
maintains a greater than 90% customer retention rate.
Project Management Team
Mike Hurt, Project Manager
Mike has over 18 years of experience in the technology integration industry, spending
eleven of those with Digital Networks Group. He has worked six years as Lead
Technician and five years as Project Manager. Mike has been trained as a fiber optic
installer and designer, holding certifications from Corning, Extron and Fiber Systems
International. He has also been trained by Fluke, Ortronics, Panduit and Leviton.
Mike is a member of the Electrical Technicians Association. His most notable project
was a $1 million audio-visual installation at Raytheon.
Alden Zuniga, Project Manager
Alden has been part of the Digital Networks Group team since 2006. He started his
career in the Audio Video Integration industry in 1998 as a senior technician. He has
held various positions within the A/V field. Prior to joining DNG Project Management
team, he served as Service Coordinator and was responsible for all service inquiries,
bench/vendor repairs and preventative maintenance contracts. He has obtained
training and certifications through industry manufacturers such as Extron (Global
Configurator), Crestron /AMX Installation). Recently completed projects include
Raytheon( Lobby Video walls) , Redlands USD,UCSB, City of Irvine (Council
Chambers).
Mike Grogan, Project Manager
Starting in the industry in 1997 as a Technician, Mike quickly became a Lead
Technician only months later. He was promoted to Project Manager in 2000 and
managed projects for Arrow Electronics, Chembridge Research Labs, CSU
Dominguez Hills among others. Mike holds various manufacturer-training
certifications, including Blolite fiber optics.
Project Management Team
Dashiell Spitale, Project Manager
Dashiell Spitale has over 12 years experience in the Technology and Communications
Industry.He has led and managed projects in 9 states involving data, voice, fire
alarm, paging systems, security, remote access, CATV, CCTV, wireless and various
AV applications. Dash has been trained by and obtained certifications with Panduit,
Ortronics, Siemon Certified Installer, Krone/ADC, Leviton, Valcom, AI Phones ,IEC
Grounding and Bonding, Fluke and Extron Global Configurator.Notable projects
include Skil and Bosch Headquarters ($1 million), Peabody Hotel Ballroom, Arkansas
State, Luminetix, Del Norte High School ($2.5 million) and Carlsbad USD ($1.2
million).
Joe Rojas, Project Manager
Joe has over 26 years of experience in the Technology and Communications
Industry.He served in the US Army Signal Corps for more than 14 years where he
attended the Cable and Wire Systems Installer Course and was the Honor Graduate
at the Basic Non Commissioned Officers Signal Course.Training and certifications
while in the Army were for Fiber Optic Terminating and Splicing, Multiple pair wire
splicing and terminating, Heavy Cable Construction for telephone pole installation and
pole climbing maintenance, Network Systems Design and Build, Field Supervision and
installation.Joe started as a Lead Technician for Digital Networks in 1996 and has
been a Project Manager for Digital Networks for over 12 years.Joe has been trained
and certified by multiple manufacturers such as Krone, Avaya, Leviton, Lucent,
Panduit, Fluke and Ortronics.He also has been certified as an OSHA trainer. Notable
projects for Digital Networks that Joe has managed are the Temecula USD, Poway
USD, San Diego USD, University of San Diego, National University, Arrow Electronics
San Diego/Irvine and Mount San Jacinto College.
Michael L Stammire, Project Manager
Michael Stammire first joined the Digital Networks Team in 2002. He has held several
positions from warehouse hand to lead technician. Over the years he has learned
about the A/V industry through hands on experience and training. Mike joined our
team full time in 2010 when he finished his schooling and received a Business
Administration degree with an emphasis in Management from Cal State Fullerton.
Mike is currently working on obtaining various certifications. He will be going back to
grad school to get his MBA in the near future.
Engineering Team
Carl Blum, CTS,CTS-D, DMC-D, DMC-E, DMC-T,Systems Design Engineer
Carl earned his BS degree in Engineering Technology from CSU Long Beach
before joining the industry. His responsibilities include complete system design,
project management, troubleshooting as well as training Digital Networks Group’s
clients on the operation of installed systems. He has programming and product
training for both major control systems, AMX and Crestron. He has also been
certified by Extron, Biamp, Klipsch and Draper.In keeping true with his audiophile
background, Carl is a lifetime certified designer/installer of Lucas Film THX sound
products.
Brandon Morrell, Senior Digital Media Applications Engineer
Brandon has worked with Digital Networks Group for over ten years. Starting as
an installer, Brandon quickly learned about network infrastructures and began
designing high-end systems. Brandon has been trained by Extron, AMX, Crestron
and VBrick. He has become the expert on all video distribution solutions. Some of
Brandon’s customers include Desert Sands USD, Monrovia USD and Latham &
Watkins. He has his degree from California Lutheran University.
Al Martinez, CTS,DMC-E, DMC-D,Senior A/V Applications Engineer
Al has been an A/V systems design engineer and senior project manager for the
past 14 years. With extensive systems design experience specifically directed to
the public sector, Al has provided solutions for many major clients including Clark
Construction, Tutor Saliba, Turner Construction, Matt Construction and Hensel
Phelps, to list a few. Al’s systems integration expertise included the design and
implementation of complex A/V systems, video teleconferencing deployments,
auditoriums and major university systems. Al has worked on large-scale projects
for the GAP, Warner Brothers Studio Stores, Nike Factory Stores and Citicorp. As
a graduate of Phoenix Institute of Technology, Al holds certifications from AMX,
Christie,Crestron and Biamp.
Ted Milhaven, RCDD, CTS, Senior Design Engineer & Estimator
Ted is a Registered Communications Distribution Designer (RCDD) who has
attained the status of exceptional excellence in the field. The RCDD designation is
recognized industry wide as indicating expertise in design of structured cabling
systems for voice, data and video distribution. Ted has engineered structured
cabling projects for over 5 years. He has received various vendor training and
certifications including Avaya Systimax,Corning, Axix,Ortronics, Panduit, Leviton
and Extron.
Engineering Team
Trey Cox, Surveillance Applications Sales Engineer
Trey has been a video surveillance sales engineer for the past 5 years specializing
in IP camera technology solutions. As a certified IP camera integrator, and working
with DNG’s RCDD infrastructure specialists,Trey actively engages with engineers,
architects and contractors to design IP camera implementations.Trey’s charter
also includes oversight of the installation process from start to finish ensuring a
smooth and professional completion of all projects. Certifications include: Onssi,
Exacqvision, JVC, Axis and Firetide.
Dwayne Young, Programmer
Dwayne has worked in the AV industry for 11 years.He started as an installation
technician, then moved into system designing (engineering) and finally, while still
working in engineering, he began to program his own projects, before becoming a
full time programmer.He worked as a programmer for MCSi, continued
programming as an independent programming contractor and was hired by Audio
Visual Innovations as a programmer before joining Digital Networks Group in
October 2006. Dwayne is a certified AMX and Crestron programmer.
Lead Technician Team
Huy Pham, Lead Technician
Joining Digital Networks Group seven years ago, Huy came with over ten years of
hands on experience installing audio/video systems. He has extensive experience
installing AMX, Crestron, and Extron products. Huy’s major projects include
Raytheon Corporation, UC Santa Barbara, City of Irvine, and Placentia-Yorba
Linda Unified School District. He has completed training for Extron Advanced
Global Configurator 3 certification.
George Lamothe, Superintendant / Lead AV Technician
George has over 10 years of networking experience and has worked for Digital
Networks Group, Inc. as an AV/Network Technician for over 5 years. During his
tenure at DNG, George has been instrumental in several AV and Network
installations where he has displayed his broad knowledge, obtaining several
accolades from very satisfied customers. George has received certifications from
HP in Proactive Networks, CompTIA as Network+ Certified Professional, Microsoft
Citrix and AMX among others.
Nick Mirabella, Lead Technician
Nick joined Digital Networks Group as a Lead Technician. He has certifications
from Cisco Systems and Extron’s Global Configuration program.During his time
at DNG, Nick has worked on many major projects including at Huntington Beach
Union High School District, Desert Sands USD and Val Verde USD.
Samual Francis, Lead Technician
Samual has over 11 years of structured cabling and six years of audio/visual
installation experience. He has worked as a Lead Technician at Digital Networks
Group, Inc. for 11 years. Samual has studied Premise Cabling Installation and
Telecommunications at Community Career Development Inc. and is certified in
Bicsi standards. Other certifications include Tier 1-copper training, Krone,
Mohawk, Ortronics and Panduit. He has been involved in projects at San
Bernardino USD, Escondido School District, William S. Hart Union School District
and Desert Sands USD, just to name a few.
Lead Technician Team
Bill Downing, Lead AV Technician
Bill has been in the Audio Video industry for 6 years. He came to DNG 2 years ago
as a LEAD AV Technician. Bill has a Bachelors Degree in Cinema Broadcasting
from Vanguard University. He has been instrumental in numerous AV installations
where his experience played a major role obtaining the highest level of customer
satisfaction from clients including Western University, Screen Actors Guild,
Medimpact Healthcare Systems, Inc., Cardinal Health Medical Systems., Arcadia
USD, & Poway USD.
Ken Vo, Service Technician
Ken has worked for Digital Networks for over five years. Ken began as an installer
and quickly moved to a lead tech position before becoming the Senior Bench
Technician in our Service Department.Ken has been instrumental in providing
service to all our ongoing customers and had “gained” the company new business
due to his high professionalism and excellent customer service. Ken attended
Golden West College.
Support, Service and Help Desk Team
Jeff Armstrong, CTS, Customer Service Operations Manager
With an extensive background of over 30 years in the industry, including technical
and operations management, project management, integrated system sales and
service operation management positions,Jeff is DNG’s Customer Service
Operations Manager. Jeff oversees DNG’s customer service operations, ongoing
customer care &support and specialized service programs.
Diane Minera, Service Coordinator
Diane’s background in a variety of disciplines in the AV and other field technical
service industries over the years provides her with a great understanding of
customer service values, priorities and communication critical to her role as
Service Coordinator. Our primary representative for customer care issues, Diane
places a high value on our customers and their individual support needs.
Ken Vo,Field Service Technician
Ken has been in the AV industry for over 10 years. After working at DNG for a
number of years in our installation group,Ken advanced to become a senior AV
technician before becoming a Field Service Technician. Ken’s broad experience
as an AV technician provides DNG customers with timely diagnosis and repair
efforts when time is of the essence.
Mike Sisk,CTS,Field Service Technician
Mike has been in the AV industry for over 8 years. Mike had also worked as a
senior AV installation technician using a wide variety of technologies before joining
our Services Group as a Field Service Technician. Mike’s expertise with
troubleshooting and diagnostic skills stem from his many years of installation work
and customer support efforts.
George LaMothe,Video Network Engineer
With more than 10 years of IT experience, George is key to DNG’s converged
(AV/IT) business model.George’s ability to leverage his IT experience in an AV
environment provides DNG customers with advanced service capabilities when
dealing with video streaming, lecture capture, video teleconferencing, and all other
IP/AV related applications.
Support,Service and Help Desk Team
(Continued…)
Dwayne Young,DMC-E,Systems Programmer
Dwayne has worked in the AV industry for 13 years.He started as an installation
technician, then moved into system design (engineering) and then specialized in
control system programming.He has since worked exclusively as a programmer in
the industry both as an independent programming contractor and with other large
AV integration firms. Dwayne joined Digital Networks Group in 2006. Dwayne is
certified as an Extron, AMX and Crestron advanced systems programmer.
Note: DNG’s field service & support technicians receive continual professional
development and training in the newest advancements in AV and related
technology. They travel in fully stocked DNG service trucks linked to our GPS
system to expedite logistical support and provide a more responsive customer
service experience.
SECTION 3
PROJECT REFERENCES
Project Name:2nd Floor Build-out
Owner:Ventura Foods
40 Pointe Drive
Brea, CA 92821
Contact:Timothy Hart
Phone:714-257-3876
Designer Contact:N/A
Construction Manager:N/A
Description of Project:New audio visual system for the Divisible
Training Room with up to 3 distinct rooms
(2 air walls).
Total Value:$76,837.39
Scheduled Completion Date:December 2014
Project Name:Council Chambers Broadcast Upgrade
Owner:City of Malibu
23825 Stuart Rancho Road
Malibu, CA 90265
Contact:Rob DuBoux
Phone:310-456-2489
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Furnish and install new AV Broadcast
System in Council Chambers
Total Value:$262,921.00
Completion Date:November 2014
Project Name:Council Chambers ADA Renovation
Owner:City of El Centro
1275 Main Street
El Centro, CA 92243
Phone:760-337-4540
Designer Contact:Sanders Inc. Architecture
760-353-5440
Construction Manager:CalTec Corp
Henry Abghari, 714-373-5071
Description of Project:Furnish and install complete AV and
Structured cabling system in the Council
Chambers and Courtyard.
Total Value:$301,170.89
Completion Date:November 2014
PROJECT REFERENCES
Project Name:Training Room
Owner:City of Pasadena
117 E. Colorado Blvd, 3rd Floor
Pasadena, CA 91105
Contact:Randall Hendon
Phone:626-744-4220
Designer Contact:N/A
Construction Manager:N/A
Description of Project:AV tech installation in 2nd floor meeting
room 201,2015 & 225
Total Value:$69,875.44
Completion Date:July 2014
Project Name:Headquarters Audio Visual System
Upgrade
Owner:SCAQMD
21865 Copley Drive
Diamond Bar, CA 91765
Contact:Ray Goldsworthy
Phone:909-396-2866
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Digital system upgrade in Council
Chamber Auditorium, Control Room, and
Ancillary Conference Rooms. New Control
Room consists of workstation console
including an Adobe editing PC, 60" Sharp
display, Tightrope digital signage station,
Crestron 15" control touch panel, and
Broadcast Pix production switcher. 4 AV
racks house the Crestron DM 32x32
matrix switcher, Crestron PRO 3 and CP3
control processors, Harman BSS DSP
processors, Polycom VTC codec, legacy
VTR and VHS decks, as well as Cisco
network switches, along with other
integrated pieces for a fully functional
system.
Total Value:$1,196,952.00
Completion Date:March 2014
PROJECT REFERENCES
Project Name:Grand Conference Room
Owner:City of Pasadena
117 E. Colorado Blvd, 3rd Floor
Pasadena, CA 91105
Contact:Randall Hendon
Phone:626-744-4220
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Audio visual technology installation in
Grand Conference room as an extension
of the secondary Emergency Operation
Center (EOC)
Total Value:$21,971.04
Completion Date:December 2013
Project Name:AV Upgrade
Owner:Ventura Foods
40 Pointe Drive
Brea, CA 92821
Contact:Timothy Hart
Phone:714-257-3876
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Furnish and Install new AV system in
Executive Conference Room and
Boardroom
Total Value:$183,190.32
Completion Date:July 2013
Project Name:Torrance Police Department Surveillance
Owner:City of Torrance
3300 Civic Center Drive
Torranca, CA 90503
Contact:LT Tom Stark
Phone:310-328-3456
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Furnish and install outdoor wireless video
surveillance system. Installation of IP
PTZ surveillance cameras on city
intersections.
Total Value:$150,000.00
Completion Date:January 2013
PROJECT REFERENCES
Project Name:Divisable Conference Rooms
Owner:San Bernardino County Sheriff
655 E. Third Street
San Bernardino, CA 92415
Contact:Dustin Morse
Phone:909-387-3593
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Furnish and install complete audio visual
system in the Main Divisible Conference
Room. Including Crestron DigitalMedia
System and wireless microphone system.
Total Value:$82,459.10
Completion Date:October 2012
Project Name:Gensler Architect Relocation
Owner:Gensler Architects
500 S. Figueroa Street
Los Angeles, CA 90071
Contact:Stan Fukawa
Phone:213-327-3600
Designer Contact:PlanNet Consulting
Jeff Strothers, 714-982-5852
Construction Manager:N/A
Description of Project:Integration of multiple conference and
meeting rooms utilizing Crestron's
DigitalMedia technology. Included Video
Conference Rooms, Executive
Conference Rooms, Collaboration Rooms
and a 2x2 Video Wall using digital
signage software from Spinetex.
Total Value:$683,462.88
Completion Date:February 2012
PROJECT REFERENCES
Project Name:New Building
Owner:Extron Electronics
1230 S. Lewis Street
Anaheim, CA 92805
Contact:John Fish
Phone:714-687-6240
Designer Contact:N/A
Construction Manager:CW Driver
Jake Stone, 714-446-9250
Description of Project:Furnised and installed complete audio
visual system, structured cabling, Cisco
C20 system. Included multiple conference
and training rooms, along with "The Ranch"
restaurant/saloon.
Total Value:$935,171.39
Completion Date:June 2012
Project Name:Council Chambers Audio Upgrade
Owner:City of Irvine
1 Civic Center Plaza
Irvine, CA 92606
Contact:Tom Macduff
Phone:949-724-6216
Designer Contact:N/A
Construction Manager:N/A
Description of Project:New DSP audio system for Council
Chambers
Total Value:$62,283.94
Completion Date:May 2012
Project Name:FUSION Center
Owner:San Bernardino County Sheriff
655 E. Third Street
San Bernardino, CA 92415
Contact:Dustin Morse
Phone:909-387-3593
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Integrated new FUSION Center. Featured
four 60" LCD displays, 3 HD DLP
projectors, ENO interactive whiteboard, HD
videoconferencing and an AMX touch
screen control system.
Total Value:$265,758.00
Completion Date:June 2011
PROJECT REFERENCES
Project Name:City Hall
Owner:City of Laguna Niguel
27791 La Paz Rd.
Laguna Niguel, CA 92677
Contact:David Rogers
Phone:949-3662-4337
Designer Contact:LPA Architecture
949-261-1001
Construction Manager:N/A
Description of Project:Audio Visual & Broadcast system
Total Value:$581,908.00
Completion Date:July 2011
Project Name:Western Municipal Water District
Owner:Western Municipal Water District
16451 El Sobrante Road
Riverside, CA 92503
Contact:Anita Pearson
Phone:951-571-7100
Designer Contact:N/A
Construction Manager:N/A
Description of Project:Audio visual for headquarters
Total Value:$358,991.00
Completion Date:November 2010
SECTION 4
Digital Networks Group, Inc.has not had any alleged significant prior or
ongoing contract failures, any civil or criminal litigation or investigation
pending, which involved DNG or in which DNG has been judged guilty or
liable within the last five years.
SECTION 5
Warranty
Workmanship Warranty:
DNG provides Workmanship Warranty for all labor related audio/visual installation services for
(1) year from the date of beneficial use or project sign-off, whichever occurs first.
Equipment Warranty:
DNG will provide customer support relating to the servicing of equipment covered under
manufacturers “return to factory” warranties. The duration of manufacturer’s product
warranties vary. DNG’s support services shall include:
If equipment malfunctions within one year from the earlier of the project sign-off or
users beneficial system use, a DNG technician will arrive on site to troubleshoot and
diagnose the equipment. Assuming the DNG technician is able to make all repairs on
site without replacing active components, the cost of travel plus diagnostics and
troubleshooting in the field will be at no charge.
If equipment malfunctions within one year from the earlier of the project sign-off or
users beneficial system use, and the DNG technician needs to de-install equipment,
send it for repair, and re-install it once repaired, all travel time and field related
work/labor will be billed at DNG’s current, published field service rates. During the
manufacturers’ warranty period, DNG will send the equipment to the manufacturer f or
repair or replacement at no additional charge.
After the specified Equipment Warranty period, DNG customers have the choice of returning
the equipment to the manufacturer for repair or contracting DNG to provide the service call at
published service rates
This Warranty Program does not apply to any product that has been subject to misuse, neglect,
accident or operational error. Perishables such as projector lamps, filters, etc are not covered
under warranty and replacement of such products shall be billed at DNG’s current published
Time & Materials field service rates.
Extended Warranty Options:
DNG is pleased to provide extended warranty options. Please contract your DNG sales
representative for details.
Our products are visually attractive, highly usable, and
BASIC Level Preventative Maintenance Program
PROGRAM BENEFITS
Digital Network Group’s (DNG) Preventative Maintenance Programs are intended to
provide our valued customers with an uninterrupted audio/visual experience of DNG’s
installed integrated systems. This is best accomplished by periodically restoring your
system back to its originally installed condition. This preemptive approach to maintaining
these complex systems may not eliminate unexpected outages, but it will greatly alleviate
the most common reasons for equipment failure. Moreover, DNG’s Maintenance Program
Customers enjoy expedited on-site response when a problem arises. This document
identifies those services covered under DNG’s Basic Preventative Maintenance Program.
Annual Coverage Features:
Unlimited Help Desk Support
2 Hour Guaranteed Phone Response
2 Business Day On-Site Response
2 Emergency Site Visits
Priority Repair Scheduling
Unlimited Equipment Repair
Critical Firmware Upgrades
Advanced Replacement Hardware (when Provided by Manufacturer)
Free Manufacturer Warranty Freight
1 On-Site System Training Sessions (2-Hr Sessions)
1 Scheduled Preventative Maintenance Visits*
Minor Programming modifications (2 hours annually)
*Preventative Maintenance Visits Include:
DISPLAY SYSTEMS Clean Filters & Retrieve Lamp Hours (projectors), Re-focus /
calibrate image & color, Remove dust, clean displays and optics, check, adjust and
lubricate screen systems, test screen pull down mechanisms
CONTOL SYSTEMS Button by button test & verification of all control functions, check all
cable terminations, perform minor code updates or improve functionality as needed
AUDIO SYSTEMS Test / verify speaker operation, Test / re-calibrate audio levels, Re-
equalize room as needed
VIDEO TELECONFERENCING SYSTEMS Button by button test & verification of all
control functions, Check all cable terminations, perform test calls, check and re-calibrate
audio settings and echo cancellation, update factory firmware as needed to fix known bugs
or feature enhancements
OVERALL FUNCTIONAL Test / clean all input plates, perform complete system
functional test, generate and provide maintenance report
SECTION 6
Digital Networks Group, Inc.will not be utilizing any sub-contractors for this
project.
SECTION 7
If selected,Digital Networks Group, Inc., will provide the minimum
insurance coverage and indemnification noted in Sections 5.0 and 6.0 of
the City’s Professional Services Agreement.
SECTION 8
ATTACHMENTS
Legal NameRegistration NumberLicense Type/Number(s)Registration DateExpiration DateDIGITAL NETWORKS GROUP, INC.1000001928CSLB:82251110/13/201406/30/2015
Allison F. Zych
Office Manager
3187 Redhill Avenue, Suite 150
Costa Mesa, CA 92626
714-241-0362 office
714-241-0365 fax
January 14, 2013
Ste. 100 Aliso Viejo, CA 92656 is an Authorized Dealer and
partner in good standing with AMX Corporation, 3000 Research
Drive, Richardson, Texas 75082
Should you have any questions concerning the above information
please do not hesitate to contact me.
To whom it may concern:
This letter is to confirm that Digital Networks Group, Inc., 100 Columbia