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Time Warner Cable - City Hall WiFi 16MEMORANDUM TO: Frank J. Spevacek, City Manager I A to I I . 0 RE: The City grants permission to Time Warner Cable Enterprises LLC to attach, install, maintain, operate, upgrade and remove the equipment, cables, and devices described in exhibit A (the "Equipment") to and at the property located at 78495 Calle Tampico La Quinta, CA 92253. Attached for your signature is the agreement with Time Warner Cable for additionRe Wifi Services at 78495 Calle Tampico La Quinta, CA 92253. 1 Please sign the attached agreement(s) and return it to the City Clerk for processin,,f %#4, iistributio-t. 'i � � ; � ''` a t a '4 �r �; ' �? L< i , C i �, ,. 1, r .'..: ` ♦ - _— � ♦ r —♦ —♦: ` ♦ ♦ - - — ♦ y♦— f i .., ♦ r ♦ ♦: � � r r �r a ��' � � � ' rs r �� � � � rr �� r ; r a r ♦ � � r � a .. ♦ f a . .... r„ ♦ f.... _.. ♦ . .. In the event that the Equipment material cellular interference its other equipment locatedi, i. upon the Property, upon notice from i.I City or Owner of such interference, T't willtakeit.. I.steps and eliminate the interference; If the interference is confirmed by TWIC and not eliminated within 72 hours, then, upon the request of City or Owner, t. �,shall shut down the Equipmentcausingt.' 'itocause ii • interference pending eliminationthe !the interference, with the exception intermittent t tprior notice to and with the approval approvalCity, which ..id Each person .signing below represents that helshe is a duly authorized representative of the party fin- which helshe is signing and has the,full power and authority to enter into this Agreement on heha (ofsuch plat , CITY - Frank l Spe acek DN IN mbumber 1 675nh07202cvm), US t C lif I La Q,int,o Frank) Spe a k,cn=F kl Spevac k By: Dt 2n16011208370 0800 ,.. Frank J. Spevacek Title; City Manager January 2016 Address. City Hall, 78-495 Calle Tampico La Quinta, CA 92253 Phone, 760-777-7000 By: _ i' t2, Address Digt Ily 'g dby 5u M y I, DININ b J4 )Illg pp,,45f, U5, "~ t=C If ',I —La Qu 5—Maysels, 2h S M y,d, ATTEST TO CITY MANAGER'S SIGNATURE: D 201601,1209:1644-os oa Susan Maysels, City Clerk r � DOCUMENT APPROVED AS TO FORM: , William H. Ihrke, City Attorney Uum= Time Warner ,• currently uses the following Ruckus Wireless models, • final equipment selection is base4j • the network •- process. A formal •- plan including equipment selection will be provided to the City for sign off prior to any deployment. RUCI(US'- WIRELESS 8218394 2 r DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE 12/28/2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER ACT NAME: Geoff Spickler Marsh USA, INC. PHONE FAX 1166 AVENUE OF THE AMERICAS A/C No Ext : (714) 414-1471 A/C No): AIL NEW YORK, NY 10036 ADDRESS: geoffrey.spickler@twcable.com INSURED TIME WARNER CABLE ENTERPRISES LLC 17777 CENTER COURT DRIVE, SUITE 800 CERRITOS, CA 90703 191T CERTIFICATE NUMBER: INSURERS AFFORDING COVERAGE NAIC # COMPANY A: National Union Fire Ins Cc Pittsburgh PA 19445 COMPANY B: Navigators Insurance Company 42307 COMPANY C: Commerce and Industry Insurance Company 19410 COMPANY D: ACE American Insurance Company 22667 COMPANY E: New Hampshire Insurance Company 23841 COMPANY F: Insurance Company of State of PA 19429 174667 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL INSD SUBR WVD POLICY NUMBER POLICY EFF MM/DD/YYYY POLICY EXP MM/DD/YYYY LIMITS C X COMMERCIAL GENERAL LIABILITY GL 2039205 1/1/2016 1/1/2017 EACH OCCURRENCE $ $3,000,000.00 CLAIMS -MADE OCCUR DAMAGES(RENTED PREMISES Eaaccurrence) $ $1,000,000.00 MED EXP (Any one person) $ $10, 000. 00 PERSONAL& ADV INJURY $ $3,000,000.00 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ $20,000,000.00 POLICY ❑ PRO ❑ JECT LOC X PRODUCTS - COMP/OPAGG $ $5,000,000.00 $ OTHER: A AUTOMOBILE LIABILITY CA 9734297 (AOS) 1/l/2016 1/1/2017 EOeedeDtSINGLELIMIT $ $5,000,000.00 A A X ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS CA 9734298 (VA) CA 9734294 (MA) BODILYlNJURY(Perperson) $ BODILY INJURY (Per accident) $ PROPERTY DAMAGE Per accident $ NON -OWNED HIRED AUTOS AUTOS D X UMBRELLA LIAB X OCCUR G27933518 001 1/1/2016 1/l/2017 EACH OCCURRENCE $ $25,000,000.00 AGGREGATE $ $25,000,000.00 EXCESS LIAB CLAIMS MADE DED RETENTION $ $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y/N ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? N /A See second page for specific policy information. 1/1/2016 1/1/2017 PER OTH- X STATUTE ER E.L. EACH ACCIDENT $ $5,000,000.00 (Mandatory in NH) E.L. DISEASE - EA EMPLOYEE $ $5,000,000.00 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ $5,000,000.00 A Excess WC OH ($5M Retention) WC 1103548 1/l/2016 1/l/2017 Employers Liability $5,000,000.00 B Excess Auto Only NY16EXC702201 IV 1/l/2016 1/1/2017 Each Occurrence $2,500,000.00 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached If more space is required) Please see page 2 for additional insureds and any additional language. City of La Quints. Attn: Frank Spevacek City Manager 78-495 Calls Tampico La Quinta, CA 92253 AMMOR EXPIRATIONTHE DATE THEREOF,• DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE Kimberly Parks p 1988-2014 ACORD CORPORATION.rights AGENCY NAMED INSURED One Federal Street TIME WARNER CABLE ENTERPRISES LLC Boston, MA 02110 USA 17777 CENTER COURT DRIVE, SUITE 800 CERRITOS, CA 90703 EFFECTIVE DATE: 01 / 01 / 2 016 MEMORANDUM TO: Frank Spevacek, City Manager FROM:, Chris Escobedo, Assistant to the City age DATE: July 31, 2014 SUBJECT: Time Warner Fiber Internet Service Recent developments in software upgrades as well as the installation of new software systems have increased our demand for fast internet access. In an effort to optimize internet speeds to meet our growing needs, an upgrade to a fiber-optic communication infrastructure is required. Time Warner provides fiber service, which will allow the City to receive dedicated and more reliable internet access at speeds. Currently, we share internet capacity with neighboring residential and business customers. This will provide the City with a dedicated connection. Attached is the service agreement. Once signed and returned to Time Warner, it will initiate an assessment phase that will determine the final cost of installing new cable. The total cost would be rolled into a monthly price, which will be provided to you once the assessment is complete. 08/04/2014 MON 10:31 FAX 12001 ********************* *** FAX TX REPORT *** TRANSMISSION OK JOB NO. 2025 DESTINATION ADDRESS 918886344320 SUBADDRESS DESTINATION ID ST. TIME TX/RX TIME PGS. RESULT 08/04 10:27 0 4' 01 11 OK You must use this as your coversheet i. Sign your document if needed 2. Use this coversheet with your document & fax to 1 888 634 4320 ' Problem taxing io this number? Try 1202 316 3320 J To; Judith Edwards From: Chris Escobedo Date; 07/31/2014 08:48AM PDT Re; LA QUINTA CITY HALL.. DIA Opp DO NOT WRITE IN THIS AREA. FOR ECHOSIGN USE ONLY. Notice: EchoSigns servers will remove this Cover page before final delivery. Messages written on this page will be discarded, 16Q You must use this as your coversheet 1. Sign your document if needed l 2. Use this coversheet with your document & fax to 1 888 634 4320 Problem faxing to this number? Try 1202 315 3320 To: Judith Edwards From: Chris Escobedo Date: 07/31/2014 08:48AM PDT Re: LA QUINTA CITY HALL.. DIA Opp DO NOT WRITE IN THIS AREA. FOR ECHOSIGN USE ONLY. Notice: EchoSigns servers will remove this cover page before final delivery. Messages written on this page will be discarded. EchoSign_ Secure Routing Code: 1266095720357 Notice: EchoSign scanned documents are encrypted and unalterable. ..lt le TIME WARNER CABLE Business Class Account Executive: Judith Edwards Phone: 858 805 7384 ext: Cell Phone: 858 752 0769 Fax: 704 945 5767 Email: judith.edwards@twcable.com Order # 4168209 LA QUINTA CITY Business Name HALL Customer Type: Existing Customer Federal Tax ID Tax Exempt Status Tax Exempt Certificate # ...-0431 Billing Address Attention To: Account Number PO BOX 1504 LA QUINTA CA 92247 8448410800034625 Billing Contact Billing Contact Phone Billing Contact Email Address Sandra Mancilla 760 777-7057 smancilla@la-guinta.org Authorized Contact Authorized Contact Phone Authorized Contact Email Address Chris Escobedo 760 777-7010 cescobedo@la-guinta.org Technical Contact Technical Contact Phone Technical Contact Email Address Mason Lord 760 777-7000 mlord@la-guinta.org Dedicated Internet, Metro Ethernet, and Private Line Service Order Information For 78495 Calle Tampico Fiber La Quinta CA 92253 Site Name Address 78495 Calle Tampico La Quinta. CA 92253 Page 1 of 3 Location TIME WARNER CABLE Business Class Current Services and Monthly charges At 78495 CALLE TAMPICO , LA QUINTA CA 92253 Description Quantity Sales Price Monthly Recurring Total Basic 1 $19.10 $19.10 50 X 5 1 $465.00 $465.00 Bc Dta 1 $0.00 $0.00 Deposit 1 $0.00 $0.00 Ds A/O 1 $0.00 $0.00 Comm Std 1 $38.60 $38.60 29 Stati 1 $99.00 $99.00 Bc-Hd Box 1 $8.00 $8.00 Addl Outlt 1 $0.00 $0.00 Bcv Choicet 1 $19.95 $19.95 Comml Accnt 1 $0.00 $0.00 *Total $649.65 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 78495 Calle Tampico Unit Fiber, La Quinta CA 92253 Monthly Description Quantity Sales Price Recurring Total Contract Term 29 Static IP 1 $80.00 $80.00 24 Months Dedicated Internet Access 20M 1 $1,390.00 $1,390.00 24 Months *Total $1,470.00 *Prices do not include taxes and fees. IN Page 2 of 3 IP TIME WARNER CABLE Business Class Special Terms The services, products, prices and terms identified on this Service Order constitute Time Warner Cable's offer to provide such services on such terms. Until Customer has accepted this offer by signing as appropriate below, Time Warner Cable reserves the right to rescind this offer at any time, at its sole discretion. Electronic Signature Disclosure By signing and accepting below you are acknowledging that you have read and agree to the terms and conditions outlined in this document. Authorized Signature for Time Warner Cable Enterprises LLC Printed Name and Title Date Signed Page 3 of 3 Date Signed N lop TIME WARNER CABLE Business Class Service Agreement This Time Warner Cable Business Class Service Agreement ("Service Agreement') in addition to the Time Warner Cable Business Class Terms and Conditions ("Terns and Conditions") and any Time Warner Cable Business Class Service Orders (each, a "Service Order"), constitute the Master Agreement by and between customer identified below ("Customer") and Time Warner Cable ("TWC" or "Operator") and is effective as of the date last signed below. THIS SERVICE AGREEMENT HEREBY INCORPORATES BY REFERENCE THE TERMS AND CONDITIONS (AVAILABLE AT WWW.TWCBC.COM/LEGAL), A COPY OF WHICH WILL BE PROVIDED TO CUSTOMER UPON REQUEST. BY EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT: (1) CUSTOMER ACCEPTS AND AGREES TO BE BOUND BY THE TERMS AND CONDITIONS, INCLUDING SECTION 21 THEREOF, WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE DISPUTES RELATING TO THE TIME W ARNER CABLE BUSINESS CLASS SERVICES AGREEMENT THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION, CUSTOMER IS GIVING UP VARIOUS RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY. By signing and accepting below you are acknowledging that you have read and agree to the terms and conditions outlined in this document. Electronic Signature Disclosure Authorized Signature for Time Warner Cable Enterprises LLC Authorized Signature for Customer By: y: 3me (printed): ame (pri ): Title: Title: Date: Date: IU INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES I¢ TIME WARNER CABLE Business Class® iedicated InternetAccess ervice Level Agreement This document outlines the. Service Level Agreement ("SLA") for Dedicated Internet Access ("DIA") fiber -based service (the "Service"). Capitalized words used, but not defined herein, shall have the meanings given to them in the Time Warner Cable Business Class Service Agreement (including the terms and conditions, attachments, and Service Orders described therein, the "Agreement"). This SLA is a part of, and hereby incorporated by reference into, the Agreement. If any provision of this SLA and any provision of the Agreement are inconsistent or conflicting, the inconsistent or conflicting provision of this SLA shall control. This SLA document applies only to services provided over TWC's own network ("On -Net") and not any portion that is provided by a third party. All SLA Targets in the table below are measured at the individual circuit or service level, and any applicable credits are issued only for the affected On -Net circuit or service (the "Affected Service"). I. SLA Targets for On -Net Services: II. Priority Classification: A "Service Disruption" is defined as an outage, disruption, or severe degradation, other than an Excluded Disruption, that interferes with the ability of a TWC network hub to: (i) transmit and receive network traffic on Customer's dedicated access port atthe TWC network hub; and (ii) exchange network traffic with another TWC network hub. The Service Disruption period begins when Customer reports a Service Disruption using TWC's trouble ticketing system by contacting Customer Care, TWC acknowledges receipt of such trouble ticket, TWC validates that the Service is affected, and Customer releases the Service for testing. The Service Disruption ends when the Affected Service has been restored. "Service Degradation" means a degradation of the Service that is hot a Service Disruption or a result of an Excluded Disruption, such as failure of the Service to achieve the SLA Targets for Latency/ Frame Delay, Jitter/ Frame Delay Variation, or Packet/ Frame Loss. "Excluded Disruptions" means (i) planned outages, (ii) routine or urgent maintenance, (iii) time when TWC is unable to gain access to Customer's premises to troubleshoot, repair or replace equipment or the Service, (iv) service problems resulting from acts of omissions of Customer or Customer's representatives or agents, (v) Customer equipment failures, (vi) Customer is not prepared to release the Service for testing, and (vii) Force Majeure Events. INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES 10434-TWCBC Dedicated Internet Access (DIA) Service Level Agreement-R2.indd 1 619/14 10:59 AM INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES le TIME WARNER CABLE Business Class® iedicated InternetAccess ervice Level Agreement TWC will classify Service problems as follows: . Priority a. Service Disruption resulting in a total loss of Service; or Priority 1 b. Service Degradation to the point where Customer is unable to use the Service and is prepared to release it for immediate testing (each a "Priority 1 Outage"). Priority 2 Service Degradation where Customer is able to use the Service and is not prepared to release it for immediate testing. Priority 3 a. A service problem that does not impact the Service; or b. A single non -circuit specific quality of Service inquiry. III. Service Availability "Service Availability" is calculated as the total number of minutes in a calendar month less the number of minutes that the On -Net Service is unavailable due to a Priority 1 Outage ("Downtime"), divided by the total number of minutes in a calendar month. The following table contains examples of the percentage of Service Availability translated into minutes of Downtime for the 99.99% Service Availability Target: Percentageby Days Per Monthr 99.99% for 31 Days 44,640 Downtime Minutes 4.5 99.99% for 30 Days 43,200 4.3 99.99% for 29 Days 41,760 4.2 99.99% for 28 Days 40,320 4 IV. Mean Time to Restore (""MTTR"") The MTTR measurement for Priority 1 Outages is the average time to restore Priority 1 Outages during a calendar month calculated as the cumulative length of time it takes TWC to restore an On -Net Service following a Priority 1 Outage in a calendar month divided by the corresponding number of trouble tickets for Priority 1 Outages opened during the calendar month for the On -Net Service. MTTR per calendar month is calculated as follows: MTTR Cumulative length of time to restore Priority 1 Outage(s) per On -Net Service Total number of Priority 1 Outage trouble tickets per On -Net Service fINTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES 2 10434-TWCBC Dedicated Internet Access (DIA) Service Level Agreement_R2.indd 2 6/9/14 10:59 AM INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES E S® InternetAccess vel Agreement V. Latency / Frame Delay Latency or Frame Delay is the average round trip network delay, measured every 5 minutes during a calendar month, unless measurement is not possible as a result of an Excluded Disruption, to adequately determine a consistent average monthly performance level for frame delay for each On -Net Service. The round trip delay is expressed in milliseconds (ms). TWC measures frame delay on an end -to -end basis using a standard 64-byte ping from the Customer dedicated access port at the Customer premises to the TWC Internet access router in a round trip fashion. Latency is calculated as follows: Latency /Frame Delay Sum of the round trip delay measurements for an On -Net Service = Total # of measurements for an On -Net Service VI. Packet Loss / Frame Loss Ratio Packet Loss or Frame Loss Ratio is defined as the percentage of frames that are not successfully received compared to the total frames that are sent in a calendar month, except where any packet or frame loss is the result of an Excluded Disruption. The percentage calculation is based on frames that are transmitted from a network origination point and received at a network destination point (TWC network hub to TWC network hub). Packet Loss / Frame Loss Ratio is calculated as follows: Packet Loss / Frame Loss N =100 N — Frames Received VII. Jitter / Frame Delay Variation Jitter or Frame Delay Variation is defined as the variation in delay for two consecutive frames that are transmitted (one-way) from a network origination point and received at a network destination point (TWC network hub to TWC network hub). TWC measures a sample set of frames every 5 minutes during a calendar month, unless measurement is not possible as a result of an Excluded Disruption, and determines the average delay between consecutive frames within each sample set. The monthly Jitter / Frame Delay Variation is calculated as the average of all of the frame delay variation measurements during such calendar month and is expressed in milliseconds (ms). Jitter/ Frame Delay Variation Sum of the Frame Delay Variation measurements for an On -Net Service = Total # of measurements for an On -Net Service v. INTERNET I VOICE TELEVISION I NETWORK SERVICES I CLOUD SERVICES 10434-TWCBC Dedicated Internet Access (DIA) Service Level Agreement_R2.indd 3 6/9114 10:59 AM INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES 1P TIME WARNER CABLE Business Class® Dedicated InternetAccess Service Level Agreement VIII. Network Maintenance Maintenance Notice: Customer understands that from time to time, TWC will perform network maintenance for network improvements and preventive maintenance. In some cases, TWC will need to perform urgent network maintenance, which will usually be conducted within the routine maintenance windows. TWC will use reasonable efforts to provide advance notice of the approximate time, duration, and reason for any urgent maintenance outside of the routine maintenance windows. Maintenance Windows: Routine maintenance may be performed Monday— Friday 12 midnight-3 a.m. Local Time. IX. Remedies Service Credits: If the actual performance of an On -Net Service during any calendar month is less than the SLA Targets, and Customer has complied with the requirements in this SLA, then Customer may request credit(s) equal to the percentage(s) of the monthly Service Charges for only the Affected Service as set forth in the table below. Any credits will be applied as an off -set against any amounts due from Customer to TWC. All credits must be: (i) requested by the Customer within 30 days of a Service Disruption or Service Degradation by calling the Customer Care Center and opening a trouble ticket, and (ii) confirmed by TWCBC engineering supportteams as associated with a trouble ticket and as failing to meet the applicable SLA Targets. Except as set forth below, the credits described in this SLA shall constitute Customer's sole and exclusive remedy, and TWC's sole and exclusive liability, with respect to TWC's failure to meet any SLA Targets. All SLA Targets are monthly measurements and Customer may request only one credit per SLA Target per month up to a maximum of 40% of the monthly Service Charges for the Affected Service. Customer shall not be eligible for credits exceeding four (4) months of Customer's applicable monthly Service Charges during any calendar year. goINTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES 10434-TWCBC Dedicated Intemet Access (DIA) Service Level Agreement_R2.indd 4 . 6/9114 10:59 AM INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES le, TIME WARNER CABLE Business Class® Dedicated InternetAccess Service Level Agreement Chronic Priority 1 Outages: If Customer experiences and reports three (3) separate Priority 1 Outages where the Downtime exceeds four (4) hours during each Priority 1 Outage within three (3) consecutive calendar months, then Customer may terminate the Affected Service without charge or liability by providing at least thirty (30) days written notice to TWC; provided, however, that (i) Customer may only terminate the Affected Service; (ii) Customer must exercise its right to terminate the Affected Service by providing written notice to TWC within thirty (30) days after the event giving rise to Customer's termination right; (iii) Customer shall have paid TWC all amounts due at the time of such termination for all Services provided by TWC pursuant to the Agreement, and (iv) the foregoing termination right provides the sole and exclusive remedy of Customer and the sole and exclusive liability of TWC for chronic Priority 1 Outages and Customer shall not be eligible for any additional credits. Termination will be effective forty-five (45) days afterTWC's receipt of such written notice of termination. Comprehensive Solutions Working Together for Your Business At Time Warner Cable Business Class we knowthe path to success begins with a deep understanding of your business challenges and requirements. That's why we have a dedicated account team that will work with you to carefully assess your needs —then recommend customizable, scalable and cost-effective solutions that fit your budget and help meet your growing demands. Our complete suite of enterprise -class business solutions include INTERNET, VOICE, TELEVISION, NETWORK SERVICES and CLOUD SERVICES — enabling you to work with a single -source provider for all your needs. Backed by our fiber -rich network and competitive SLAB —you can count on reliable connectivity from a trusted partner. LEARN MORE I business.twc.com Ranked #1 in Customer Loyalty INTERNET I VOICE I TELEVISION I NETWORK SERVICES I CLOUD SERVICES Customer Loyahy claim based on 2012 United States Business Connectivity Services User Survey, Frost & Sullivan. Products and services net available in all areas. Subject to change without notice. Some restrictions apply. Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2014 Time Warner Cable Enterprises U.C. All Rights Reserved. 5 10434-TWCBC Dedicated Intemet Access (DIA) Service Level Agreement_R2.indd 5 619/14 10:59 AM /c TIME WARNER CABLE Business Class' Commercial Property Ownership Verification Form To assist in the timely delivery of your contracted services Time Warner Business Class will need to document if you are the owner of the building in which your business resides by completing Section 1 below. If you do not own the property we require the Property Owner/Manager contact information to be provided by completing Section 2 below. We would also ask that you notify the Property Owner/Manager that you have signed up for Time Warner Cable services. We will be contacting the Property Owner/Manager to obtain a right of entry agreement to permit us to enter upon the property to install the services. Section 1 - Please complete this section if you own your Commercial Property olize Sign e Printed Name and Title Date Sign d Section 2 - Please complete this section if you do not own your Commercial Property Property Owner/Manager Name and Title Property Owner/Manager Phone # Property Owner/Manager Email Address Signature: Email: cescobedo@la-quinta.org Title: Company: